CN114900504A - Problem solution tracking system, method and storage medium based on subject - Google Patents
Problem solution tracking system, method and storage medium based on subject Download PDFInfo
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- CN114900504A CN114900504A CN202210664625.2A CN202210664625A CN114900504A CN 114900504 A CN114900504 A CN 114900504A CN 202210664625 A CN202210664625 A CN 202210664625A CN 114900504 A CN114900504 A CN 114900504A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/403—Arrangements for multi-party communication, e.g. for conferences
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/284—Lexical analysis, e.g. tokenisation or collocates
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
Abstract
The invention relates to the technical field of information processing, in particular to a problem solving and tracking system and method based on an issue and a storage medium, wherein the system comprises: the information acquisition module is used for acquiring chat records of group chat in real time; the key extraction module is used for extracting key words of the chat records; the report generating module is used for generating an issue tracking report according to the keywords; the result output module is used for outputting an issue tracking report; the information acquisition module includes: a similarity checking unit for checking whether there is a similarity between adjacent speech units; a withdrawal checking unit for checking whether there is a withdrawal of an adjacent speech unit; and the vocabulary extracting unit is used for extracting the keywords of the speech units one by one. The invention checks whether the adjacent speech units are similar or not when extracting the key words and checks whether the adjacent speech units are withdrawn or not, thereby not only preventing the excerpt from missing, but also solving the technical problems of slow chat recording speed and low efficiency of the excerpt online conference.
Description
Technical Field
The invention relates to the technical field of information processing, in particular to a problem solving and tracking system and method based on an issue and a storage medium.
Background
Group chat, that is, chat groups, is increasingly applied to work, many small and medium-sized enterprises do not independently develop dedicated internal communication software of themselves, but use commercial communication software for office work, and group chat is a main mode of online conferences. In actual work requirements, corresponding chat groups can be created according to different projects or different subjects, and important information in chat records is extracted to form meeting records after an online meeting is finished. The extraction mode comprises an artificial extraction mode and an intelligent extraction mode, wherein the artificial extraction mode has certain defects compared with the intelligent extraction mode: for example, the useful information is mixed with the useless information, the important information is lost due to the deletion of the chat records, and the speed of manually extracting the useful information is limited, so that the latter application is gradually increased.
However, office online conferencing is fundamentally different from ordinary online chatting: the online conference basically has a definite subject which is to solve the corresponding problem, most friends have free chatting in online chatting, and few definite subjects exist, so the speaking of the online conference is more leap, the situation of speaking by a plurality of persons is very likely to occur, the speaking mode can be voice, or characters, and the situations that the speech is withdrawn and then is re-spoken and the withdrawn speech is covered by a new speech often occur. Currently, intelligent extraction is to extract all chat records, so as to ensure that extraction is not missed, but repeated extraction may occur, for example: when the contents of two persons speaking at the same time are the same, only one person needs to be extracted, and when the person withdraws the speech and speaks again, only the next person needs to be extracted, so that the intelligent extraction speed is low, the efficiency is low, and omission is probably caused by the low extraction speed.
Disclosure of Invention
The invention provides a problem solving and tracking system and method based on an issue and a storage medium, and solves the technical problems of low chat recording speed and low efficiency of an online conference extracted in the prior art.
The basic scheme provided by the invention is as follows: an issue based problem solving tracking system, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the key extraction module is used for extracting key words of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
a result output module for outputting an issue tracking report;
the chat records comprise a plurality of speech units which are arranged according to time sequence;
the key extraction module comprises:
a similarity checking unit for checking whether there is a similarity between adjacent speech units;
a withdrawal checking unit for checking whether there is a withdrawal of an adjacent speech unit;
the vocabulary extracting unit is used for extracting keywords of the speech units one by one;
if the adjacent speaking units are similar, the vocabulary extraction unit extracts the key words of any one speaking unit;
if the adjacent speech units withdraw, the vocabulary extraction unit extracts the key words of the next speech unit.
The working principle and the advantages of the invention are as follows: considering that an office online conference usually involves multiple people speaking, each speaking of each person constitutes a speaking unit, the speaking unit can be a sentence of voice and a piece of information, and the speaking units are usually arranged in sequence according to time, wherein the speaking unit which is sent to the group chat firstly appears and then appears; meanwhile, because the online conference is time-strained, if the speech is wrong, the speech is frequently withdrawn and then the speech is replayed, and the withdrawn speech is covered by a new speech. In this scheme, when an online conference is performed for an issue, if a plurality of persons speak, it is checked whether there is similarity in adjacent speaking units when extracting a keyword, and it is checked whether there is a withdrawal in adjacent speaking units: if the adjacent speech units are similar, useful information cannot be missed by extracting the key words of any speech unit, but the processing amount can be reduced, and the extraction efficiency is improved; if there is a withdrawal in the adjacent speech units, since the withdrawn speech (garbage) is covered by a new speech (useful information), extracting the keyword of the next speech unit can filter the garbage and extract only the useful information. In this way, the omission of the excerpts can be prevented, and the extraction speed and the extraction efficiency can be improved, so that the excerpts can be immediately carried out after the utterance, and the omission caused by the slow speed of the excerpts can be prevented.
The invention checks whether the adjacent speech units are similar or not when extracting the key words and checks whether the adjacent speech units are withdrawn or not, thereby not only preventing the extraction from missing, but also improving the extraction speed and the extraction efficiency, leading the extraction to be carried out immediately after the speech, and solving the technical problems of low chat recording speed and low efficiency of the online conference extracted by the prior art.
The information acquisition module further comprises an interference check unit and a speech feedback unit, wherein the interference check unit is used for checking whether adjacent speech units are generated simultaneously, and if the adjacent speech units are generated simultaneously, the speech feedback unit prompts speakers corresponding to the adjacent speech units to speak again in sequence.
Has the advantages that: if speech is used for speaking simultaneously, the speech speaking at the same time can affect each other, namely the speech uttered by two or more persons at the same time interferes with each other, so that the speech is unclear and the meaning of the speech is difficult to recognize, and the prompt of speaking again can prevent the extraction from being blank or wrong, thereby improving the accuracy of the extraction.
The information acquisition module further comprises an error check unit, wherein the error check unit is used for checking whether adjacent speaking units formed by different speaking modes of the same speaker contradict, and if the adjacent speaking units contradict, the speaking feedback unit prompts the corresponding speaker to speak again.
Has the advantages that: when the same speaker speaks in different speaking modes in sequence, for example, speaking in sequence with voice and characters, and the formed speaking units are adjacent, it is indicated that the time interval of speaking in sequence by the speaker in different speaking modes is very short, the contradiction may be speaking mistake and writing mistake of the speaker, or the preceding speaking is modified by the following speaking, at this time, the content of speaking can be made clear by prompting to speak again, and the contradiction or ambiguous part can be avoided.
Further, the report generation module includes: a name recognition unit for recognizing an issue name from a keyword for each unit of speech; a tracking analysis unit for generating a corresponding topic tracking unit from the keyword of each speech unit; the topic tracking report comprises a topic name and a plurality of topic tracking units.
Has the advantages that: because the keywords of the speaking units are extracted one by one, each speaking unit has the corresponding keyword, and the keyword of each speaking unit is synthesized to identify the topic name, so that the method is more accurate; the topic tracking unit is equivalent to the summary of the content of the corresponding speech unit, is simple and clear, is easy to extract, and does not cause content omission.
Further, the report generation module includes: a data storage unit for storing an issue tracking report.
Has the advantages that: after the online meeting is finished, the topic tracking report can be stored, so that the follow-up random reference is facilitated, and the lookup and the copy are also facilitated.
Further, the report generation module includes: an issue referencing unit for referencing an associated issue tracking report according to an issue name.
Has the advantages that: by referencing other associated topic tracking reports, it is possible to create quickly and improve the efficiency of the extraction.
Further, the result output module includes: the display screen projection unit is used for projecting a screen to display an issue tracking report, and the report sending unit is used for sending the issue tracking report to a speaker.
Has the advantages that: after the online meeting is finished, the topic tracking report can be displayed on a screen, all speakers can check conveniently, if a problem exists, the problem can be corrected quickly, the topic tracking report is sent to each speaker, and the backup of the topic tracking report is facilitated.
Further, the information acquisition module includes: the device comprises a group chat establishing unit and a number adding unit, wherein the group chat establishing unit is used for establishing an online conference, and the number adding unit is used for adding a speaker in the online conference.
Has the advantages that: therefore, the online meeting can be flexibly established, and the number of participants can be conveniently increased in the process of the online meeting.
Based on the problem solving and tracking system based on the issue, the invention also provides a problem solving and tracking method based on the issue, which comprises the following steps:
s1, obtaining chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
in S1, the chat record includes a plurality of speech units, and the speech units are arranged in time sequence;
in S2, the extracting keywords of the chat log includes:
checking if there is a similarity of adjacent floor units and checking if there is a withdrawal of adjacent floor units:
if the adjacent speech units are similar, extracting the key word of any speech unit;
and if the adjacent speech units have withdrawals, extracting the key words of the next speech unit.
The working principle and the advantages of the invention are as follows: in the scheme, aiming at the characteristic that a plurality of people speak in the online conference, whether similar adjacent speaking units exist or not and whether withdrawal exists in the adjacent speaking units or not are checked when the keywords are extracted: if the adjacent speech units are similar, useful information cannot be missed by extracting the key words of any speech unit, but the processing amount can be reduced, and the extraction efficiency is improved; if there is a withdrawal in the adjacent speech units, since the withdrawn speech (garbage) is covered by a new speech (useful information), extracting the keyword of the next speech unit can filter the garbage and extract only the useful information. In this way, not only can omission of the excerpts be prevented, but also the excerpting speed and the excerpting efficiency can be improved, so that the excerpts can be immediately carried out after the utterance, and the omission caused by the slow speed of the excerpts can be prevented.
Based on the above problem solution tracking method based on the issue, the present invention further provides a storage medium of the problem solution tracking method based on the issue, on which a computer program is stored, which, when being executed by a processor, is operable to perform the steps of the problem solution tracking method based on the issue.
Has the advantages that: for example, the storage medium may be a flash disk or an optical disk, and the computer program that executes the steps of the method for problem solving and tracking based on the issue is stored in the flash disk or the optical disk, and when the problem solving and tracking based on the issue is required, the computer program in the flash disk or the optical disk is guided into the computer, which is convenient and fast, and meanwhile, the computer program can be prevented from being leaked, which is beneficial to protecting the trade secrets.
Drawings
FIG. 1 is a block diagram of a system architecture of an embodiment of the problem solving and tracking system according to the present invention.
Detailed Description
The following is further detailed by the specific embodiments:
example 1
An embodiment is substantially as shown in figure 1, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the key extraction module is used for extracting key words of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
a result output module for outputting an issue tracking report;
the chat records comprise a plurality of speech units which are arranged according to time sequence;
the key extraction module comprises:
a similarity checking unit for checking whether there is a similarity between adjacent speech units;
a withdrawal checking unit for checking whether there is a withdrawal of an adjacent speech unit;
the vocabulary extracting unit is used for extracting keywords of the speech units one by one;
if the adjacent speaking units are similar, the vocabulary extraction unit extracts the key words of any one speaking unit;
if the adjacent speech units withdraw, the vocabulary extraction unit extracts the key words of the next speech unit.
In the scheme, the information acquisition module can be professional office software, such as nails; the key extraction module and the report generation module realize the functions thereof through software/codes/computer instructions, and a plurality of speakers carry out online conferences aiming at a certain topic, and the specific implementation process is as follows:
and S1, the information acquisition module acquires chat records of group chat in real time, the information acquisition module comprises a group chat establishing unit and a person number adding unit, the group chat establishing unit is used for establishing an online conference, and the person number adding unit is used for adding speakers during the online conference so as to flexibly establish the online conference and increase the number of participants in the online conference in the midway.
In addition, the information acquisition module further comprises an interference check unit, an error check unit and an utterance feedback unit: the interference checking unit is used for checking whether adjacent speaking units are generated simultaneously or not, and if the adjacent speaking units are generated simultaneously, the speaking feedback unit prompts speakers corresponding to the adjacent speaking units to speak again in sequence; the error checking unit is used for checking whether adjacent speaking units formed by different speaking modes of the same speaker have contradiction, and if the adjacent speaking units have contradiction, the speaking feedback unit prompts the corresponding speaker to speak again. It should be noted that each speaker makes a speech each time, the speech unit may be a sentence of voice or a piece of information, and the speech units are usually arranged in time sequence, and the speech unit sent to the group chat first appears and then appears. For example, if the zhang san and the lie si are speaking simultaneously in voice, the voices of zhang san and the lie si may affect each other and interfere with each other, so that the speaking of zhang san and the lie si is unclear and the meaning of zhang san and the lie si is difficult to recognize, and at this time, the zhang san and the lie si are prompted to speak again, so that blank or error extraction is prevented, and the accuracy of extraction is improved. For another example, when zhang san uses voice and text to speak successively, and the unit time interval of the formed speech is 1 second (very short), the contradiction of zhang san may be a mouth error during voice speaking, or a stroke error during text speaking, or a front speech may be modified by a rear speech, and at this time, it is suggested that zhang san ban new speech can clarify the content of speech, and avoid extracting the contradiction or ambiguous part.
And S2, the vocabulary extraction module is used for extracting keywords of the chat records. In this embodiment, the specific step of extracting the keywords of the chat records includes:
first, the similarity checking unit checks whether there is similarity between adjacent speech units, and the pull-back checking unit checks whether there is pull-back between adjacent speech units. For example, the online conference time is 14: 00-16: 00, the minimum timing unit is second, a 15 th 30 minute 07 second speech unit (denoted as speech unit a) and a 15 th 30 minute 09 second speech unit (denoted as speech unit B) are adjacent speech units, and the speech unit a is before the speech unit a and the speech unit B is after the speech unit a, and whether the semantics of the speech unit a and the speech unit B are similar can be checked through a semantic recognition algorithm; if the speech unit a is withdrawn, a "withdrawn" statement is prompted, and the semantic recognition algorithm can check whether the speech unit a is withdrawn.
Then, the vocabulary extraction unit is used for extracting keywords of the speech units one by one, namely, if the speech unit A and the speech unit B are not similar and have no withdrawal, the keywords of the speech unit A and the speech unit B are sequentially extracted by adopting a keyword extraction algorithm; on the contrary, if the semantics of the speech unit A and the speech unit B are similar, the vocabulary extraction unit extracts the keywords of any one of the speech unit A and the speech unit B, and the speech unit A and the speech unit B are similar, so that useful information cannot be omitted, the processing amount can be reduced, and the extraction efficiency can be improved; if the speech unit A is withdrawn, the vocabulary extraction unit extracts the keyword of the speech unit B, and the withdrawn speech unit A (useless information) is covered by the new speech unit B (useful information), so that the keyword of the speech unit B can be extracted by filtering the useless information and extracting only the useful information, the extraction omission can be prevented, the extraction speed can be increased, the extraction can be performed immediately after the speech, and the extraction omission can be prevented due to the slow extraction speed.
And S3, the report generating module generates an issue tracking report according to the keywords. In this embodiment, the report generating module includes a name identifying unit, a tracking analyzing unit, a data storing unit and an issue quoting unit, and includes the following specific steps:
firstly, a name recognition unit recognizes the topic name according to the keywords of each speaking unit, and since the keywords of the speaking units are extracted one by one, each speaking unit has corresponding keywords, for example, the keywords corresponding to the speaking unit A are the keywords A and the keywords B, the keywords corresponding to the speaking unit B are the keywords C, the keywords D and the keywords E, and the topic name is recognized more accurately by integrating the keywords of each speaking unit through semantics; then, the tracking analysis unit generates a corresponding topic tracking unit from the keyword of each topic unit, for example, the topic tracking unit of the topic unit a is generated from the keyword a and the keyword B and is marked as topic tracking unit 1, the topic tracking unit of the topic unit B is generated from the keyword C, the keyword D and the keyword E and is marked as topic tracking unit 2, and the obtained topic tracking report includes an topic name and a plurality of topic tracking units, for example, the topic tracking unit 1 and the topic tracking unit 2, so that the topic tracking unit is equivalent to the summary of the content of the corresponding topic unit, the summary is simple and easy to extract, and no omission occurs. Then, the topic quoting unit quotes the related topic tracking report according to the topic name, and can quickly create and improve the extraction efficiency by quoting other related topic tracking reports. Finally, the data storage unit stores the subject tracking report to the database, and after the online meeting is finished, the subject tracking report can be stored, so that the follow-up random reference is facilitated, and the review and the copy are facilitated.
And S4, outputting an issue tracking report by the result output module. For example, the result output module includes: the system comprises a display screen projection unit and a report sending unit, wherein the display screen projection unit projects a screen to display an issue tracking report, and the report sending unit sends the issue tracking report to a mail box of a speaker. After the online conference is finished, all speakers can be checked conveniently, if a problem exists, correction can be carried out quickly, and backup of remaining files is facilitated.
Based on the above embodiment, a problem solving and tracking method based on the topic is also disclosed, which includes:
s1, obtaining chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
in S1, the chat record includes a plurality of speech units, and the speech units are arranged in time sequence;
in S2, the extracting keywords of the chat log includes:
checking if there is a similarity of adjacent floor units and checking if there is a withdrawal of adjacent floor units:
if the adjacent speech units are similar, extracting the key word of any speech unit;
and if the adjacent speech units have withdrawals, extracting the key words of the next speech unit.
In the scheme, if the adjacent speech units are similar, useful information cannot be missed by extracting the key words of any speech unit, but the processing amount can be reduced, and the extraction efficiency is improved; if the adjacent speech units have withdrawal, the withdrawn speech (useless information) is covered by the new speech (useful information), the keyword of the next speech unit is extracted to filter the useless information, only the useful information is extracted, and therefore, the extraction omission can be prevented, the extraction speed can be increased, and the extraction omission due to the slow extraction speed can be prevented.
Example 2
The only difference from embodiment 1 is that, based on the above-mentioned problem solution tracking method based on the issue, the present invention further provides a storage medium of the problem solution tracking method based on the issue, on which a computer program is stored, which, when being executed by a processor, is operable to perform the steps of the problem solution tracking method based on the issue. For example, the storage medium may be a flash disk or an optical disk, the computer program that can execute the steps of the problem solving and tracking method based on the issue is stored in the flash disk or the optical disk, and when the problem solving and tracking of the issue needs to be performed, the computer program in the flash disk or the optical disk is guided into the computer, which is convenient and fast, and meanwhile, the computer program can be prevented from being leaked, which is beneficial to protecting trade secrets.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several variations and modifications can be made, which should also be considered as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the utility of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (10)
1. An issue based problem solving tracking system, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the key extraction module is used for extracting key words of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
a result output module for outputting an issue tracking report;
the chat record comprises a plurality of speech units, wherein the speech units are arranged according to time sequence; the key extraction module comprises:
a similarity checking unit for checking whether there is a similarity between adjacent speech units;
a withdrawal checking unit for checking whether there is a withdrawal of an adjacent speech unit;
the vocabulary extraction unit is used for extracting keywords of the speaking units one by one;
if the adjacent speaking units are similar, the vocabulary extraction unit extracts the key words of any one speaking unit;
if the adjacent speech units withdraw, the vocabulary extraction unit extracts the key words of the next speech unit.
2. The system of claim 1, wherein the information obtaining module further comprises an interference checking unit and a speech feedback unit, the interference checking unit is configured to check whether adjacent speech units are generated simultaneously, and the speech feedback unit prompts a speaker corresponding to the adjacent speech units to speak again in sequence if the adjacent speech units are generated simultaneously.
3. The system of claim 2, wherein the information obtaining module further comprises an error checking unit, the error checking unit is configured to check whether adjacent speech units formed by different speech modes of the same speaker contradict each other, and if the adjacent speech units contradict each other, the speech feedback unit prompts the corresponding speaker to speak again.
4. An issue based problem solving tracking system according to any of claims 1 to 3, wherein said report generating module comprises: a name recognition unit for recognizing an issue name from a keyword for each unit of speech; a tracking analysis unit for generating a corresponding topic tracking unit from the keyword of each speech unit; the topic tracking report comprises a topic name and a plurality of topic tracking units.
5. The issue based issue resolution tracking system of claim 4, wherein said report generation module comprises: a data storage unit for storing an issue tracking report.
6. The issue based issue resolution tracking system of claim 5, wherein said report generation module comprises: an issue referencing unit for referencing an associated issue tracking report according to an issue name.
7. The issue based problem solving tracking system of claim 6, wherein said result output module comprises: the system comprises a display screen projection unit and a report sending unit, wherein the display screen projection unit is used for projecting a screen to display an issue tracking report, and the report sending unit is used for sending the issue tracking report to a speaker.
8. The issue based problem solving tracking system of claim 7, wherein said information acquisition module comprises: the device comprises a group chat establishing unit and a number adding unit, wherein the group chat establishing unit is used for establishing an online conference, and the number adding unit is used for adding a speaker in the online conference.
9. The problem solution tracking method based on the topic comprises the following steps:
s1, obtaining chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
in S1, the chat log includes a plurality of speech units, and the speech units are arranged in time sequence; in S2, the extracting keywords of the chat log includes:
checking if there is a similarity of adjacent floor units and checking if there is a withdrawal of adjacent floor units:
if the adjacent speech units are similar, extracting the key word of any speech unit;
and if the adjacent speech units have withdrawals, extracting the key words of the next speech unit.
10. Storage medium for an issue based problem solving tracking method, characterized in that a computer program is stored thereon, which, when being executed by a processor, is adapted to carry out the steps of the issue based problem solving tracking method.
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