CN114900504B - Issue resolution tracking system, method and storage medium based on issue - Google Patents
Issue resolution tracking system, method and storage medium based on issue Download PDFInfo
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- CN114900504B CN114900504B CN202210664625.2A CN202210664625A CN114900504B CN 114900504 B CN114900504 B CN 114900504B CN 202210664625 A CN202210664625 A CN 202210664625A CN 114900504 B CN114900504 B CN 114900504B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/403—Arrangements for multi-party communication, e.g. for conferences
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/284—Lexical analysis, e.g. tokenisation or collocates
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
Abstract
The application relates to the technical field of information processing, in particular to an issue resolution tracking system, an issue resolution tracking method and a storage medium based on issues, wherein the system comprises: the information acquisition module is used for acquiring chat records of group chat in real time; the key extraction module is used for extracting keywords of the chat records; the report generation module is used for generating an issue tracking report according to the keywords; the result output module is used for outputting an issue tracking report; the information acquisition module includes: a similarity checking unit for checking whether or not the adjacent speaking units are similar; a withdrawal checking unit for checking whether or not withdrawal exists in the adjacent speaking unit; and the vocabulary extraction unit is used for extracting the keywords of the speaking units one by one. The application checks whether the adjacent speaking units are similar or not and checks whether the adjacent speaking units are withdrawn or not when extracting the keywords, thereby preventing the omission of the excerpt and solving the technical problems of low chat recording speed and low efficiency of the excerpt online conference.
Description
Technical Field
The present application relates to the field of information processing technologies, and in particular, to an issue resolution tracking system, method and storage medium based on issues.
Background
Group chat, i.e. chat group, is increasingly applied to work, and many small and medium enterprises do not independently develop proprietary own internal communication software, but use business communication software to conduct office work, and group chat is a main mode of online meeting. In actual working demands, corresponding chat groups are created according to different projects or different topics, and important information in chat records is extracted after the online meeting is ended to form a meeting record. The extraction modes comprise manual extraction and intelligent extraction, wherein the manual extraction and the intelligent extraction have certain disadvantages compared with the intelligent extraction: for example, the useful information is mixed with the useless information, and the chat log is deleted to cause the loss of the important information, and the speed of manually extracting the useful information is limited, so that the application of the latter is gradually increased.
However, office online conferences are essentially different from ordinary online chat: the online conference basically has a clear issue, the issue is to solve the corresponding problem, most friends in online chat are free and boring, and few clear issues are available, so that the online conference can speak more leapfrogly, the situation that multiple persons speak is most likely to occur, the manner of speaking can be voice or text, and the situation that the speech is withdrawn to speak again and the withdrawn speech is covered by a new speech is also often caused. At present, intelligent snippets are obtained by performing snippets on all chat records, so that the situation that the snippets are omitted is ensured, but repeated snippets may occur, for example: when two people speak simultaneously, only one piece of the voice needs to be extracted, and when the voice is withdrawn and the voice is re-spoken, only the next piece of the voice needs to be extracted, so that the intelligent voice extraction is slow and low in efficiency, and omission is likely to occur due to the fact that the voice extraction is slow.
Disclosure of Invention
The application provides a problem-solving tracking system, a method and a storage medium based on an issue, which solve the technical problems of low chat recording speed and low efficiency of an online conference in the prior art.
The basic scheme provided by the application is as follows: an issue resolution tracking system based on an issue, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the keyword extraction module is used for extracting keywords of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
the result output module is used for outputting an issue tracking report;
the chat record comprises a plurality of speaking units, and the speaking units are arranged in sequence according to time;
the key extraction module comprises:
a similarity checking unit for checking whether or not adjacent speaking units are similar;
a withdrawal checking unit for checking whether or not there is withdrawal of an adjacent speaking unit;
the vocabulary extraction unit is used for extracting keywords of the speaking units one by one;
if the adjacent speaking units are similar, the vocabulary extracting unit extracts keywords of any speaking unit;
and if the adjacent speaking units are withdrawn, the vocabulary extraction unit extracts keywords of the following speaking unit.
The working principle and the advantages of the application are as follows: considering that an office online conference is usually multiple persons speaking, each person speaking each time forms a speaking unit, the speaking unit can be a sentence of voice and a piece of information, the speaking units are usually arranged according to time sequence, and the speaking units sent to the group chat first appear and then the speaking units sent to the group chat later appear; meanwhile, because the online conference is very short, if the speech is wrong, the speech is frequently withdrawn and the speech is re-spoken, and the withdrawn speech is covered by the new speech. In this scheme, when an online conference is conducted for an issue, if multiple people speak, it is checked whether there is similarity in adjacent speaking units when extracting keywords, and whether there is withdrawal in adjacent speaking units: if adjacent speaking units are similar, the keyword of any speaking unit is extracted without missing useful information, but the processing capacity can be reduced, and the extraction efficiency is improved; if there is a withdrawal of an adjacent utterance unit, since the withdrawn utterance (useless information) is covered by a new utterance (useful information), the useless information can be filtered by extracting the keyword of the next utterance unit, and only useful information can be extracted. By the method, omission of the snippet can be prevented, the speed and efficiency of the snippet can be improved, so that the snippet can be immediately performed after speaking, and omission due to low speed of the snippet is prevented.
The application checks whether the adjacent speaking units are similar or not and checks whether the adjacent speaking units are withdrawn or not when extracting the key words, thereby not only preventing the omission of the extraction, but also improving the extraction speed and the extraction efficiency, so that the extraction can be performed immediately after the speaking, and the technical problems of low chat recording speed and low efficiency of the online conference in the prior art are solved.
Further, the information acquisition module further comprises an interference checking unit and a speaking feedback unit, wherein the interference checking unit is used for checking whether adjacent speaking units are generated simultaneously, and if the adjacent speaking units are generated simultaneously, the speaking feedback unit prompts corresponding speakers of the adjacent speaking units to speak again.
The beneficial effects are that: if the voices are simultaneously spoken, the voices which are simultaneously spoken may affect each other, that is, the voices which are simultaneously spoken by two or more people interfere each other, so that the meaning of the voices is not clear and difficult to be recognized, and the prompt of re-speaking can prevent blank or error of the snippet, and improve the accuracy of the snippet.
The information acquisition module further comprises an error checking unit, the error checking unit is used for checking whether adjacent speaking units formed by different speaking modes of the same speaker are contradictory, and if the adjacent speaking units are contradictory, the speaking feedback unit prompts the corresponding speaker to speak again.
The beneficial effects are that: when the same speaker speaks in different speaking modes, for example, the voice and the text speak in succession, and the formed speaking units are adjacent, which indicates that the time interval of the speaker speaking in succession in different speaking modes is very short, the occurrence of contradiction may be the misstatement of the speaker, or the occurrence of misstatement may be the modification of the front speaking by the rear speaking, and at the moment, the prompt of the re-speaking can clearly indicate the speaking content, so that the contradiction or ambiguity can be avoided.
Further, the report generation module includes: a name recognition unit for recognizing an issue name according to a keyword of each speaking unit; the tracking analysis unit is used for generating corresponding topic tracking units according to the keywords of each speaking unit; the issue tracking report includes an issue name and a plurality of issue tracking units.
The beneficial effects are that: since the keywords of the speaking units are extracted one by one, each speaking unit has corresponding keywords, and the keyword of each speaking unit is synthesized to identify the topic name, so that the method is more accurate; the topic tracking unit corresponds to the content summarization of the corresponding speaking unit, is simple and clear, is easy to extract, and does not cause content omission.
Further, the report generation module includes: and the data storage unit is used for storing the issue tracking report.
The beneficial effects are that: after the online meeting is finished, the topic tracking report can be saved, so that the follow-up random quotation is facilitated, and the review and the copy are also facilitated.
Further, the report generation module includes: an issue referencing unit for referencing an associated issue tracking report according to an issue name.
The beneficial effects are that: by referencing other associated topic tracking reports, it is possible to quickly create and improve snippet efficiency.
Further, the result output module includes: the system comprises a display screen unit and a report sending unit, wherein the display screen unit is used for displaying an issue tracking report in a screen mode, and the report sending unit is used for sending the issue tracking report to a speaker.
The beneficial effects are that: after the online conference is finished, the topic tracking report can be displayed in a screen throwing mode, so that all speakers can be conveniently checked, if a problem exists, the problem can be quickly corrected, the topic tracking report is sent to each speaker, and the record keeping backup is convenient.
Further, the information acquisition module includes: the group chat building unit is used for building an online conference, and the people number adding unit is used for adding speakers in the online conference.
The beneficial effects are that: therefore, the online conference can be flexibly established, and the number of the participants is increased in the middle of the online conference.
Based on the problem solving and tracking system based on the issues, the application also provides a problem solving and tracking method based on the issues, which comprises the following steps:
s1, acquiring chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
in the S1, the chat record comprises a plurality of speaking units, and the speaking units are arranged in sequence according to time;
in S2, the extracting the keywords of the chat record includes:
checking if there is similarity between adjacent speaking units and checking if there is withdrawal between adjacent speaking units:
if the adjacent speaking units are similar, extracting keywords of any speaking unit;
and if the adjacent speaking units have withdrawal, extracting the keyword of the latter speaking unit.
The working principle and the advantages of the application are as follows: in this scheme, to the characteristics that online meeting has many people to speak, examine whether adjacent unit of speaking exists similar and examine whether adjacent unit of speaking exists the withdrawal when extracting the keyword: if adjacent speaking units are similar, the keyword of any speaking unit is extracted without missing useful information, but the processing capacity can be reduced, and the extraction efficiency is improved; if there is a withdrawal of an adjacent utterance unit, since the withdrawn utterance (useless information) is covered by a new utterance (useful information), the useless information can be filtered by extracting the keyword of the next utterance unit, and only useful information can be extracted. By the method, omission of the snippet can be prevented, the speed and efficiency of the snippet can be improved, so that the snippet can be immediately performed after speaking, and omission due to low speed of the snippet is prevented.
Based on the problem solving and tracking method based on the issue, the present application further provides a storage medium having a computer program stored thereon, wherein the computer program is executable by a processor for executing the steps of the problem solving and tracking method based on the issue.
The beneficial effects are that: for example, the storage medium may be a usb disk or an optical disc, and the computer program capable of executing the steps of the issue-based problem solving and tracking method is stored in the usb disk or the optical disc, so that the computer program in the usb disk or the optical disc is imported into the computer when the issue-based problem solving and tracking is needed, which is convenient and fast, and meanwhile, the leakage of the computer program can be prevented, thereby being beneficial to protecting trade secrets.
Drawings
FIG. 1 is a block diagram illustrating a system architecture of an issue resolution tracking system according to an embodiment of the present application.
Detailed Description
The following is a further detailed description of the embodiments:
example 1
An embodiment is substantially as shown in fig. 1, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the keyword extraction module is used for extracting keywords of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
the result output module is used for outputting an issue tracking report;
the chat record comprises a plurality of speaking units, and the speaking units are arranged in sequence according to time;
the key extraction module comprises:
a similarity checking unit for checking whether or not adjacent speaking units are similar;
a withdrawal checking unit for checking whether or not there is withdrawal of an adjacent speaking unit;
the vocabulary extraction unit is used for extracting keywords of the speaking units one by one;
if the adjacent speaking units are similar, the vocabulary extracting unit extracts keywords of any speaking unit;
and if the adjacent speaking units are withdrawn, the vocabulary extraction unit extracts keywords of the following speaking unit.
In the scheme, the information acquisition module can be professional office software, such as nailing; the key extraction module and the report generation module realize the functions thereof through software/code/computer instructions, and a plurality of speakers carry out online conferences aiming at a certain topic, and the specific implementation process is as follows:
s1, an information acquisition module acquires chat records of group chat in real time, wherein the information acquisition module comprises a group chat building unit and a number adding unit, the group chat building unit is used for building an online conference, the number adding unit is used for adding speakers in the online conference process so as to flexibly build the online conference, and the number of the participants is increased in the middle of the online conference.
In addition, the information acquisition module further comprises an interference checking unit, an error checking unit and a speaking feedback unit: the interference checking unit is used for checking whether adjacent speaking units are generated at the same time, and if the adjacent speaking units are generated at the same time, the speaking feedback unit prompts the corresponding speaking person of the adjacent speaking units to speak again; the error checking unit is used for checking whether adjacent speaking units formed by different speaking modes of the same speaker are contradictory, and if the adjacent speaking units are contradictory, the speaking feedback unit prompts the corresponding speaker to speak again. Each speaker makes up a speaking unit, which may be a sentence of voice or a piece of information, and the speaking units are usually arranged in time sequence, and the speaking units sent to the group chat first appear and then the speaking units sent to the group chat later appear. For example, if Zhang three and Lifour are simultaneously speaking in voice, the voices of Zhang three and Lifour may affect each other and interfere with each other, so that the meaning of Zhang three and Lifour are not clear and difficult to identify, and at the moment, zhang three and Lifour are prompted to speak again, so that blank or error of the extract is prevented, and the accuracy of the extract is improved. For another example, when the third speech is sequentially spoken with the voice and the text, and the unit time interval of the speech is 1 second (very short), the contradiction between the third speech may be a misstatement when the voice is spoken, or a misstatement when the text is spoken, or the modification of the previous speech by the subsequent speech may be also possible, and at this time, the prompt Zhang Sanchong indicates that the new speech can clearly speak, so as to avoid the contradiction or ambiguity of the excerpt.
And S2, a vocabulary extraction module is used for extracting keywords of the chat records. In this embodiment, the specific steps of extracting the keywords of the chat log include:
first, the similarity checking unit checks whether or not there is similarity in the adjacent speaking units, and the withdrawal checking unit checks whether or not there is withdrawal in the adjacent speaking units. For example, the time of online meeting is 14:00-16:00, the minimum timing unit is seconds, the speaking unit of 15 th 30 minutes and 07 seconds (namely speaking unit A) and the speaking unit of 15 th 30 minutes and 09 seconds (namely speaking unit B) are adjacent speaking units, and the former and the latter can check whether the semantics of the speaking unit A and the speaking unit B are similar or not through a semantic recognition algorithm; if the floor unit A is withdrawn, the statement "withdrawn" is prompted, and it can be checked by the semantic recognition algorithm whether the floor unit A is withdrawn.
Then, the vocabulary extracting unit is used for extracting the keywords of the speaking units one by one, namely, if the speaking units A and B are not similar or have withdrawal, the keywords of the speaking units A and B are sequentially extracted by adopting a keyword extracting algorithm; conversely, if the semantics of the speaking unit A and the speaking unit B are similar, the vocabulary extracting unit extracts the keywords of any one of the speaking unit A and the speaking unit B, and the speaking unit A and the speaking unit B are similar, so that useful information is not missed, but the processing amount is reduced, and the extraction efficiency is improved; if the speech unit a is withdrawn, the vocabulary extracting unit extracts the keyword of the speech unit B, and since the withdrawn speech unit a (no useful information) is covered by the new speech unit B (useful information), the keyword of the extracted speech unit B can filter the useless information and extract only the useful information, thereby not only preventing the omission of the extraction, but also improving the extraction speed, so that the extraction can be performed immediately after the speech, and the omission due to the slow extraction speed can be prevented.
S3, generating an issue tracking report according to the keywords by the report generating module. In this embodiment, the report generating module includes a name identifying unit, a tracking analyzing unit, a data storing unit and an issue referencing unit, and specifically includes the following steps:
firstly, a name recognition unit recognizes the topic name according to the keywords of each speaking unit, and as the keywords of each speaking unit are extracted one by one, each speaking unit has corresponding keywords, for example, the keywords corresponding to the speaking unit A are keywords A and B, the keywords corresponding to the speaking unit B are keywords C, keywords D and keywords E, and the keywords of each speaking unit are synthesized to recognize the topic name more accurately through semantics; then, the tracking analysis unit generates a corresponding topic tracking unit from the keywords of each topic unit, for example, generates topic tracking units of topic unit a from keywords a and B, and records them as topic tracking unit 1, generates topic tracking units of topic unit B from keywords C, D and E, and records them as topic tracking unit 2, and the topic tracking report thus obtained includes topic names and a plurality of topic tracking units, for example, topic tracking units 1 and 2, so that topic tracking units correspond to the summary of the content of the corresponding topic units, and is simple and clear, easy to extract, and free from omission. Then, the topic referencing unit references the associated topic tracking report according to the topic name, and by referencing other associated topic tracking reports, the topic referencing unit can quickly create and improve the extraction efficiency. Finally, the data storage unit stores the issue tracking report to the database, and after the online meeting is finished, the issue tracking report can be stored, so that the subsequent arbitrary reference is facilitated, and the reference and the copy are also facilitated.
S4, outputting an issue tracking report by the result output module. For example, the result output module includes: the system comprises a display screen unit and a report sending unit, wherein the display screen unit displays an issue tracking report in a screen mode, and the report sending unit sends the issue tracking report to a mailbox of a speaker. After the online conference is finished, the online conference is convenient for all speakers to check, if a problem exists, the online conference can be quickly corrected, and the online conference is also convenient for file-retaining backup.
Based on the above embodiment, a problem solving and tracking method based on the issues is also disclosed, including:
s1, acquiring chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
in the S1, the chat record comprises a plurality of speaking units, and the speaking units are arranged in sequence according to time;
in S2, the extracting the keywords of the chat record includes:
checking if there is similarity between adjacent speaking units and checking if there is withdrawal between adjacent speaking units:
if the adjacent speaking units are similar, extracting keywords of any speaking unit;
and if the adjacent speaking units have withdrawal, extracting the keyword of the latter speaking unit.
In the scheme, if adjacent speaking units are similar, the keyword of any speaking unit is extracted without missing useful information, but the processing amount can be reduced, and the extraction efficiency is improved; if the adjacent speech units have withdrawal, the withdrawn speech (useless information) is covered by the new speech (useful information), and the keyword of the next speech unit after extraction can filter the useless information and extract only the useful information, so that the omission of extraction can be prevented, the extraction speed can be improved, and the omission caused by the slow extraction speed can be prevented.
Example 2
The present application also provides a storage medium having a computer program stored thereon, which when executed by a processor is used to perform the steps of the issue resolution tracking method based on issues. For example, the storage medium may be a usb disk or an optical disc, and the computer program capable of executing the steps of the issue-based problem solving and tracking method is stored in the usb disk or the optical disc, so that the computer program in the usb disk or the optical disc is imported into the computer when the issue-based problem solving and tracking is needed, which is convenient and fast, and meanwhile, the leakage of the computer program can be prevented, thereby being beneficial to protecting trade secrets.
The foregoing is merely an embodiment of the present application, and a specific structure and characteristics of common knowledge in the art, which are well known in the scheme, are not described herein, so that a person of ordinary skill in the art knows all the prior art in the application date or before the priority date, can know all the prior art in the field, and has the capability of applying the conventional experimental means before the date, and a person of ordinary skill in the art can complete and implement the present embodiment in combination with his own capability in the light of the present application, and some typical known structures or known methods should not be an obstacle for a person of ordinary skill in the art to implement the present application. It should be noted that modifications and improvements can be made by those skilled in the art without departing from the structure of the present application, and these should also be considered as the scope of the present application, which does not affect the effect of the implementation of the present application and the utility of the patent. The protection scope of the present application is subject to the content of the claims, and the description of the specific embodiments and the like in the specification can be used for explaining the content of the claims.
Claims (10)
1. An issue resolution tracking system based on an issue, comprising:
the information acquisition module is used for acquiring chat records of group chat in real time;
the key extraction module is used for extracting keywords of the chat records;
the report generation module is used for generating an issue tracking report according to the keywords;
the result output module is used for outputting an issue tracking report;
the chat record is characterized by comprising a plurality of speaking units, wherein the speaking units are arranged in sequence according to time; the key extraction module comprises:
a similarity checking unit for checking whether or not adjacent speaking units are similar;
a withdrawal checking unit for checking whether or not there is withdrawal of an adjacent speaking unit;
the vocabulary extraction unit is used for extracting keywords of the speaking units one by one;
if the adjacent speaking units are similar, the vocabulary extracting unit extracts keywords of any speaking unit;
and if the adjacent speaking units are withdrawn, the vocabulary extraction unit extracts keywords of the following speaking unit.
2. The problem-solving tracking system based on the topic of claim 1, wherein the information acquisition module further includes an interference checking unit for checking whether adjacent speaking units are generated simultaneously, and a speaking feedback unit for prompting the corresponding speaker of the adjacent speaking units to speak again in sequence if the adjacent speaking units are generated simultaneously.
3. The problem-solving tracking system based on the topic as claimed in claim 2, wherein the information acquisition module further includes an error checking unit for checking whether adjacent speaking units formed by different speaking modes of the same speaker are contradictory, and if the adjacent speaking units are contradictory, the speaking feedback unit prompts the corresponding speaker to speak again.
4. The issue resolution tracking system based on issues of any one of claims 1 to 3, wherein the report generation module includes: a name recognition unit for recognizing an issue name according to a keyword of each speaking unit; the tracking analysis unit is used for generating corresponding topic tracking units according to the keywords of each speaking unit; the issue tracking report includes an issue name and a plurality of issue tracking units.
5. The issue-based issue resolution tracking system of claim 4, wherein the report generation module comprises: and the data storage unit is used for storing the issue tracking report.
6. The issue-based issue resolution tracking system of claim 5, wherein the report generation module comprises: an issue referencing unit for referencing an associated issue tracking report according to an issue name.
7. The issue-based issue resolution tracking system according to claim 6, wherein the result output module comprises: the system comprises a display screen unit and a report sending unit, wherein the display screen unit is used for displaying an issue tracking report in a screen mode, and the report sending unit is used for sending the issue tracking report to a speaker.
8. The issue-based issue resolution tracking system according to claim 7, wherein the information acquisition module comprises: the group chat building unit is used for building an online conference, and the people number adding unit is used for adding speakers in the online conference.
9. An issue resolution tracking method based on issues, comprising:
s1, acquiring chat records of group chat in real time;
s2, extracting keywords of the chat records;
s3, generating an issue tracking report according to the keywords;
s4, outputting an issue tracking report;
the chat record is characterized in that in S1, the chat record comprises a plurality of speaking units, and the speaking units are arranged in sequence according to time; in S2, the extracting the keywords of the chat record includes:
checking if there is similarity between adjacent speaking units and checking if there is withdrawal between adjacent speaking units:
if the adjacent speaking units are similar, extracting keywords of any speaking unit;
and if the adjacent speaking units have withdrawal, extracting the keyword of the latter speaking unit.
10. A storage medium having stored thereon a computer program which, when executed by a processor, is operable to perform the steps of the issue-based issue resolution tracking method of claim 9.
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| CN111131002A (en) * | 2019-12-30 | 2020-05-08 | 论客科技（广州）有限公司 | Method, system and storage medium for tracing chat records |
| CN114390011A (en) * | 2020-10-20 | 2022-04-22 | 腾讯科技（深圳）有限公司 | Message processing method and device and readable storage medium |
| CN114615220A (en) * | 2020-11-23 | 2022-06-10 | 腾讯科技（深圳）有限公司 | Method and device for controlling message sending |
| CN112540712A (en) * | 2020-12-07 | 2021-03-23 | 维沃移动通信有限公司 | Message processing method and device, electronic equipment and storage medium |
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