CN114663035A - Workflow management system supporting SLA - Google Patents

Workflow management system supporting SLA Download PDF

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CN114663035A
CN114663035A CN202011537772.0A CN202011537772A CN114663035A CN 114663035 A CN114663035 A CN 114663035A CN 202011537772 A CN202011537772 A CN 202011537772A CN 114663035 A CN114663035 A CN 114663035A
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sla
workflow
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王�琦
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Hangzhou Yunzhe Technology Co ltd
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    • G06F16/28—Databases characterised by their database models, e.g. relational or object models
    • G06F16/284—Relational databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/177—Editing, e.g. inserting or deleting of tables; using ruled lines

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Abstract

The invention discloses a workflow management system supporting SLA, which comprises the following modules: the workflow management module defines a flow node and a process of a workflow according to a specific service target; the form management module predefines a form according to form information required by a process scene, and binds a workflow for filling necessary information when the process is initiated; the SLA protocol management module defines SLA settings according to enterprise requirements; the service directory management module forms a service directory according to the daily affair definition affair type of the enterprise; the flow management module is used for enabling a user to select an initiating flow, bind a service directory, fill a form and automatically match SLA rules, and after the flow is successfully initiated, the user can check the flow to be handled, the initiated flow, the processed flow, all the flows and corresponding SLA statistical data. The invention adapts to the demands of different enterprise personnel, facilitates the enterprise personnel to efficiently initiate and approve the workflow, and improves the working efficiency of the enterprise in the process approval.

Description

Workflow management system supporting SLA
Technical Field
The invention relates to the technical field of workflow management systems, in particular to a workflow management system supporting SLA.
Background
Workflow refers to the definition and description of workflows in an organization and business rules between them in order to achieve a particular business goal. In the implementation mode of the traditional enterprise, the process design is complex, related personnel need to clearly identify the interest related to the business target, then the examination and approval form needs to be printed manually for examination and approval step by step, the time required for completing the one-time work flow is uncontrollable, the information processing is not timely easily caused, and the examination and approval efficiency of the related personnel is not correspondingly adjusted.
With the rapid development of the informatization technology, enterprises in the society also accelerate informatization transformation, and under the large environment, a workflow management system based on a computer is gradually developed. The user can predefine the manual form transferring process in the traditional mode by using the workflow management system, and the execution and the transfer of the workflow are realized by the management system. Moreover, in order to facilitate the measurement of team work, and to quantify work content for report presentation, the concept of SLA (service level agreement) was also introduced, which refers to the agreement between service providers and customers for service metrics. For the process management, the service index refers to the time from the process initiation to the first response acquisition and the process completion of a user in the workflow management system, and report display of the indexes is beneficial to reasonably optimizing the process design of an enterprise and improving the working enthusiasm of related personnel, so that the working efficiency can be greatly improved.
In the aspect of workflow engine selection, many open solutions such as Activiti, snakeerflow and the like exist at home and abroad, the definition of the foreign workflow engine is complex, the use threshold of a user is high, and certain domestic special approval operations and SLA statistics are not supported, so that enterprises need to establish a workflow management system to solve the problems. In view of the related technical problems, no effective solution has been proposed at present.
Disclosure of Invention
Aiming at the problems in the related art, the invention provides a workflow management system supporting SLA (service level agreement) to overcome the technical problems in the related art, and aims to realize workflow definition and approval through simple and convenient page operation, reduce the threshold of a user for using the system and improve the working efficiency of enterprises.
In order to achieve the above object, the present invention provides a workflow management system supporting SLA, comprising the following constituent modules:
(1) the workflow management module defines a flow node and a process of a workflow according to a specific service target;
(2) the form management module predefines a form according to form information required by a process scene, and binds a workflow for filling necessary information when the process is initiated;
(3) the SLA agreement management module defines SLA setting according to enterprise requirements, and comprises response time length, completion time length and matching conditions, and only processes meeting the matching conditions can be brought into SLA statistics;
(4) the service directory management module forms a service directory according to the daily affair definition affair type of the enterprise, and binds the workflow for flow classification statistics;
(5) the flow management module is used for enabling a user to select an initiation flow, bind a service directory, fill a form and automatically match SLA rules, and after the flow is successfully initiated, the user can check the to-be-handled flow, the initiated flow, the processed flow, all flows and corresponding SLA statistical data and can also process the to-be-handled flow;
according to the five module designs, MySQL is selected as storage metadata of a bottom storage database, and part of critical tables are described as follows:
a. flow definition table: defining metadata information of the workflow, including a workflow name, related node information and display position information of the flow chart on a page;
b. flow example table: defining specific processes initiated by a user, wherein each specific process has a unique ID (identity) identification;
c. a flow task table: defining the execution condition of tasks distributed to each enterprise user, wherein each flow task has a unique global ID;
SLA definition Table: defining SLA configuration added by a user;
e. service directory table: defining the service directory added by the user with the hierarchical relationship of the parent and the child.
In a preferred embodiment of the present invention, the workflow management module provides a visual page operation configuration workflow approval process for a user, defines information of each node and a connection relationship between each node, and shares a number and a name for each node attribute.
In a preferred embodiment of the present invention, the streaming nodes include a start node, a task node, a sequential streaming node, a gateway node, and an end node.
In the preferred embodiment of the present invention, the form management module enables the user to customize the form name, form description, and form field information, and to add multiple fields.
In a preferred embodiment of the present invention, the service directory management module is a service directory module supporting a parent-child hierarchical structure, each layer of parent directory only includes three layers of child directories at most, and through definition of the service directory, a user can directly divide a service according to a large granularity and a small granularity, perform process definition editing, and also bind a certain level of service directory, thereby dividing a layer of clear dimension standard for process statistics.
In a preferred embodiment of the present invention, the process management module is an instant workflow initiating and approving module, and the approving module is provided with five processing modes, which are pass, transfer, front sign adding, rear sign adding, and refute respectively.
In a preferred embodiment of the present invention, the passing operation means that the user agrees to enter the next node without disagreement with the application submitted by the initiator, and if the next node is an end node, the process is terminated; the transfer operation refers to that a user transfers a task to be approved to another user in the system; the pre-signing operation refers to that when the process flows to the user, the user selects the pre-signing to a certain user of the system, and after the approval of the signed user is finished, the process flows to the user again to perform the subsequent operation of the process; the post-signing operation refers to that when the process flows to the user, the user selects and signs to a certain user of the system, and the process does not need to return to the user after the approval of the signed user is finished, but directly flows to the next node of the node where the user is located to perform the subsequent operation of the process; the refund operation means that a user disagrees with the flow and can select to refund to any node in the previous flow.
Compared with the prior art, the invention has the following technical effects:
(1) the workflow management system provided by the invention simplifies the complex operation of enterprises in the process of process approval, conforms to the modern informatization development trend and greatly improves the working efficiency of the enterprises;
(2) the workflow management system provided by the invention has strong reproducibility and wide application, provides a general solution of the workflow for enterprises, and reduces the investment of the enterprises in the workflow management system;
(3) the SLA concept provided by the invention can help enterprise managers to intuitively count the factors influencing the working efficiency in the workflow circulation process, make macroscopic regulation and control, improve the working enthusiasm of employees and the working efficiency, and have very high practical value and popularization value.
The conception, the specific structure and the technical effects of the present invention will be further described with reference to the accompanying drawings to fully understand the objects, the features and the effects of the present invention.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1 is a schematic block diagram of an SLA-supported workflow management system according to an embodiment of the present invention.
Detailed Description
The embodiments of the present invention are described below with reference to specific embodiments, and other advantages and effects of the present invention will be easily understood by those skilled in the art from the disclosure of the present specification. The invention is capable of other and different embodiments and of being practiced or of being carried out in various ways, and its several details are capable of modification in various respects, all without departing from the spirit and scope of the present invention. It should be noted that the features in the following embodiments and examples may be combined with each other without conflict.
It should be noted that the drawings provided in the following embodiments are only for illustrating the basic idea of the present invention, and the drawings only show the components related to the present invention rather than the number, shape and size of the components in actual implementation, and the type, quantity and proportion of the components in actual implementation may be changed freely, and the layout of the components may be more complicated.
Some exemplary embodiments of the invention have been described for illustrative purposes, and it is to be understood that the invention may be practiced otherwise than as specifically described.
As shown in fig. 1, in this embodiment, a workflow management system supporting SLA includes the following modules:
(1) the workflow management module defines a flow node and a process of a workflow according to a specific service target;
in some embodiments, the workflow management module provides a visual page operation configuration workflow approval process for a user, defines information of each node and a connection relationship between each node, and each node attribute has a common number and name, in order to simplify user configuration, the node number is generated by default in the system, the user only needs to configure the node name, and the flow node includes:
a start node: the flow is represented from here, the user must specify the form bound to it, otherwise the workflow definition cannot be saved;
the task node represents one ring in the process, a user needs to designate a processing person, otherwise, the workflow definition cannot be stored;
a sequential flow node, which represents a connecting line of two nodes in the flow, for which a user can define an expression for selecting as an exit of the gateway node described in d;
the gateway node is used for modeling the decision in the process, calculating the nodes according to the sequence defined by the exit sequential flow nodes when the nodes are executed, and selecting the sequential flow node with the first calculation result of true to execute the process flow;
end node indicating that the flow is terminated therefrom.
The service directory type needs to be specified when defining the workflow to facilitate classification statistics of the workflow.
(2) The form management module predefines a form according to form information required by a process scene, and binds a workflow for filling necessary information required when the process is initiated;
in some embodiments, the form management module is a custom form module, so that a user can customize a form name, a form description, and form field information, and can add a plurality of fields, the field information needs to fill in a field name, a field variable, a field type, a field length, and whether filling is necessary, and the field type can be selected from the following types: text entry box (single line), text entry box (multiple lines), numeric values, mail, drop down box (single selection), radio buttons, check boxes, date and time, links, cell phone numbers, upload attachments, and for multiple added fields, adjustments can also be made flexibly to the page if desired to adjust the order in which the fields are presented to the front end.
(3) The SLA agreement management module defines SLA settings according to enterprise requirements, comprises response time, completion time and matching conditions, and only processes meeting the matching conditions can be brought into SLA statistics;
in some embodiments, a user needs to define the expected maximum time from initiation to first obtaining of a response and the expected maximum time for completing a process, in order to adapt to the appeal of different enterprise personnel, the time setting supports two modes of working days and natural days, and for processes adopting SLA statistics, the time setting can be set in the module, only processes meeting certain conditions are brought into the SLA statistics, for example, only processes with emergency degree need to be brought into the SLA statistics, processes with lower emergency degree do not need to be, and the design mode also meets the use of the enterprise personnel.
(4) The service directory management module forms a service directory according to the daily affair definition affair type of the enterprise, and binds the workflow for flow classification statistics;
in some embodiments, the service directory management module is a service directory module supporting a parent-child hierarchical structure, each layer of parent directory can only include three layers of child directories at most, and through definition of the service directory, a user can directly divide services according to large granularity and small granularity, edit process definition and also bind a certain level of service directory, so as to divide a layer of clear dimension standard for process statistics.
(5) The flow management module is used for enabling a user to select an initiation flow, bind a service directory, fill a form and automatically match SLA rules, and after the flow is successfully initiated, the user can check the to-be-handled flow, the initiated flow, the processed flow, all flows and corresponding SLA statistical data and can also process the to-be-handled flow; the process management module is an instant workflow initiating and approving module;
in some embodiments, when initiating a process, a user may select a certain hierarchical service directory defined in the module (4) as a business system to which the process belongs, and also obtain detailed configuration information of the form in the module (2) according to the form information bound in the process definition, including a form field name, a form field type, and a form field display order. After the process is submitted to initiate application, the system can automatically match SLA rules in the module (3), and for a newly-built process which is detected to accord with a certain SLA rule, the system can bring the newly-built process into SLA statistics. For each initiated flow, the system generates a globally unique ID, and before the flow is terminated, the corresponding flow can be traced back through the ID.
In some embodiments, a user may obtain a flow to be handled according to related data in a flow task table and perform related processing on the flow, and in the processing process, the approval module is provided with five processing modes, where the five processing modes are respectively:
the passing operation means that the user agrees to enter the next node without disagreement on the application submitted by the initiator, and if the next node is an end node, the process is terminated;
the transfer operation refers to that a user transfers a task to be approved to another user in the system;
the pre-signing operation refers to that when the process flows to the user, the user selects the pre-signing to a certain user of the system, and after the approval of the signed user is finished, the process flows to the user again to perform the subsequent operation of the process;
the post-signing operation refers to that when the process flows to the user, the user selects and signs to a certain user of the system, and the process does not need to return to the user after the approval of the signed user is finished, but directly flows to the next node of the node where the user is located to perform the subsequent operation of the process;
the refund operation means that a user disagrees with the flow and can select to refund to any node in the previous flow.
According to the five module designs, MySQL is selected as storage metadata of a bottom storage database, and part of critical tables are described as follows:
a. flow definition table: defining metadata information of the workflow, including a workflow name, related node information and display position information of the flow chart on a page;
b. flow example table: defining specific processes initiated by a user, wherein each specific process has a unique ID (identity) identification;
c. a flow task table: defining the execution condition of tasks distributed to each enterprise user, wherein each flow task has a unique global ID;
SLA definition Table: defining SLA configuration added by a user;
e. service directory table: defining the service directory added by the user with the hierarchical relationship of the parent and the child.
Example 1
The workflow management system of the invention is used for carrying out the examination and approval of the leave asking process, and comprises the following specific steps:
(1) the administrator defines the information of the leave-asking process form and declares the fields of the form to be filled in, and the content of the form comprises leave-asking starting time, leave-asking ending time, leave-asking type and leave-asking reason;
(2) defining a false flow workflow by an administrator, and binding a form;
(3) defining service directory information by an administrator;
(4) the administrator defines SLA rule matching information;
(5) the user selects to initiate a leave-asking workflow, fills in form information, binds the service directory defined in the step (3) and initiates a flow;
(6) and (5) carrying out an approval process by a user.
Example 2
The workflow management system of the invention is used for examining and approving the changed process, and the process does not bind SLA and the service directory, and the workflow management system comprises the following specific steps:
(1) the administrator defines the information of the change application form, and the form content comprises a title, a change reason, a change type, a change range, an influence range, change implementation time, emergency degree and priority;
(2) the administrator defines the flow definition of the change flow and binds the change application form;
(3) a user selects to initiate a change workflow, fills in change application form information and initiates a flow;
(4) and (5) carrying out an approval process by a user.
Example 3
The workflow management system of the invention is used for carrying out the examination and approval of the financial reimbursement process, the process is bound with the service directory and is not bound with SLA, and the invention comprises the following specific steps:
(1) the administrator defines the information of the financial examination and approval form, and the content of the form comprises a title, an applicant, a reimbursement item and a reimbursement amount;
(2) the administrator defines the flow definition of the financial examination and approval process and binds a financial examination and approval form;
(3) defining service directory information by an administrator;
(4) the user selects to initiate a financial reimbursement workflow, fills in financial reimbursement form information, binds the service directory defined in the step three, and initiates a flow;
(5) and (5) carrying out an approval process by a user.
The foregoing embodiments are merely illustrative of the principles and utilities of the present invention and are not intended to limit the invention. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present invention. Accordingly, it is intended that all equivalent modifications or changes which can be made by those skilled in the art without departing from the spirit and technical spirit of the present invention be covered by the claims of the present invention.

Claims (7)

1. A workflow management system supporting SLA, characterized in that the workflow management system comprises the following constituent modules:
(1) the workflow management module defines a flow node and a process of a workflow according to a specific service target;
(2) the form management module predefines a form according to form information required by a process scene, and binds a workflow for filling necessary information required when the process is initiated;
(3) the SLA agreement management module defines SLA setting according to enterprise requirements, and comprises response time length, completion time length and matching conditions, and only processes meeting the matching conditions can be brought into SLA statistics;
(4) the service directory management module forms a service directory according to the daily affair definition affair type of the enterprise, and binds the workflow for flow classification statistics;
(5) the flow management module is used for enabling a user to select an initiation flow, bind a service directory, fill a form and automatically match SLA rules, and after the flow is successfully initiated, the user can check the to-be-handled flow, the initiated flow, the processed flow, all flows and corresponding SLA statistical data and can also process the to-be-handled flow;
according to the five module designs, MySQL is selected as storage metadata of a bottom storage database, and part of critical tables are described as follows:
a. a process definition table: defining metadata information of the workflow, including a workflow name, related node information and display position information of the flow chart on a page;
b. flow example table: defining specific processes initiated by a user, wherein each specific process has a unique ID (identity) identification;
c. a flow task table: defining the execution condition of tasks distributed to each enterprise user, wherein each flow task has a unique global ID;
SLA definition Table: defining SLA configuration added by a user;
e. service directory table: defining the service directory added by the user with the hierarchical relationship of the parent and the child.
2. The SLA-supporting workflow management system of claim 1, wherein the workflow management module provides a visual page operation configuration workflow approval process for a user, defines each node information and a connection relation between each node, and each node attribute has a common number and name, and in order to simplify user configuration, the node number is generated in the system by default, and the user only needs to configure the node name.
3. The SLA enabled workflow management system of claim 1, wherein the flow nodes comprise a start node, a task node, a sequential flow node, a gateway node and an end node.
4. The SLA enabled workflow management system of claim 1, wherein the form management module enables a user to customize form name, form description, form field information, and add multiple fields.
5. The workflow management system supporting an SLA according to claim 1, wherein the service directory management module is a service directory module supporting a parent-child hierarchical structure, each layer of parent directory only includes three layers of child directories at most, and through definition of the service directory, a user can directly divide services according to large granularity and small granularity, edit process definition, bind a certain level of service directory, and divide a layer of clear dimension standard for process statistics.
6. The workflow management system according to claim 1, wherein the process management module is an instant workflow initiating and approving module, and the approving module is provided with five processing modes, which are pass, transfer, front-end sign adding, rear-end sign adding and refute respectively.
7. The SLA supporting workflow management system of claim 6, wherein the pass operation means that the user agrees to enter the next node without disagreement with the application submitted by the initiator, and if the next node is an end node, the flow is terminated; the transfer operation refers to that a user transfers a task to be approved to another user in the system; the pre-signing operation refers to that when the process flows to the user, the user selects the pre-signing to a certain user of the system, and after the approval of the signed user is finished, the process flows to the user again to perform the subsequent operation of the process; the post-signing operation refers to that when the process flows to the user, the user selects and signs to a certain user of the system, and the process does not need to return to the user after the approval of the signed user is finished, but directly flows to the next node of the node where the user is located to perform the subsequent operation of the process; the refund operation means that a user disagrees with the flow and can select to refund to any node in the previous flow.
CN202011537772.0A 2020-12-23 2020-12-23 Workflow management system supporting SLA Pending CN114663035A (en)

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