CN114640642B

CN114640642B - Information display method, device, equipment and storage medium based on instant message

Info

Publication number: CN114640642B
Application number: CN202210305634.2A
Authority: CN
Inventors: 蒙天庆; 彭佳伟; 谢学志
Original assignee: Nuozheng Group Co ltd
Current assignee: Shenzhen Futuremouse Information Technology Co ltd
Priority date: 2022-03-25
Filing date: 2022-03-25
Publication date: 2024-04-16
Anticipated expiration: 2042-03-25
Also published as: CN114640642A; WO2023179702A1

Abstract

The application provides an information display method based on instant messages, which is applied to an intellectual property information processing platform, wherein the intellectual property information processing platform comprises the following steps: a plurality of processing terminals; the method comprises the following steps: when detecting that a processing end enters an instant message session, acquiring an associated event of the instant message session; and displaying the event information of the related event in an expansion frame of an instant message session frame of the processing end, wherein the expansion frame is positioned in a preset edge area of the instant message session frame. By displaying the event information associated with the instant messaging session in the extension box, the communication efficiency of the event is greatly improved. In addition, an information display device, equipment and a storage medium based on instant messages are also provided.

Description

Information display method, device, equipment and storage medium based on instant message

Technical Field

The present application relates to the field of information processing technologies, and in particular, to an information display method, apparatus, device and storage medium based on instant messaging.

Background

With the vigorous development of technology, intellectual property is increasingly paid attention to enterprises, and the processing of the intellectual property business of the enterprises often needs to entrust professional agency, so that when the enterprises need to protect related intellectual property, the enterprises need to communicate with agency agents, consultants and the like of the agency.

The current communication mode is an instant communication mode, because related events of intellectual property often require deep communication in multiple aspects, but because memory of people is limited, sometimes communication is performed suddenly based on a certain event, so that the communication cannot be performed clearly at one time, multiple times of communication are needed, and the communication efficiency is affected. For example, if an enterprise wants to apply for a patent, a technical solution needs to be communicated with a patent agent, in a practical scenario, one patent agent may often process multiple cases correspondingly, if a client suddenly wants to communicate with a certain patent agent, the patent agent may not want to look at which patent case the client corresponds to, and may need to look at a historical chat record to think, so that communication efficiency is not high.

Disclosure of Invention

The application aims to solve the problem of low communication efficiency, and provides an information display method, device, equipment and storage medium based on instant messages.

An information display method based on instant messages is applied to an intellectual property information processing platform, and the intellectual property information processing platform comprises: a plurality of processing terminals;

When detecting that a processing end enters an instant message session, acquiring an associated event of the instant message session;

And displaying the event information of the related event in an expansion frame of an instant message session frame of the processing end, wherein the expansion frame is positioned in a preset edge area of the instant message session frame.

An information display device based on instant messages is applied to an intellectual property information processing platform, and the intellectual property information processing platform comprises: a plurality of processing terminals;

The device comprises:

The detection module is used for acquiring an associated event of the instant message session when detecting that the processing end enters the instant message session;

and the display module is used for displaying the event information of the related event in an expansion frame of the instant message session frame of the processing end, wherein the expansion frame is positioned in a preset edge area of the instant message session frame.

A computer readable storage medium storing a computer program which, when executed by a processor, causes the processor to perform the steps of:

A computer device comprising a memory and a processor, the memory storing a computer program which, when executed by the processor, causes the processor to perform the steps of:

According to the information display method, the device, the computer equipment and the storage medium based on the instant message, when the processing end is detected to enter the instant message session, the related event of the instant message session is automatically acquired, and the event information of the related event is displayed in the expansion frame of the instant message session frame, so that when a user conducts instant message communication, the user can directly see the event information on the current interface without searching for the event information from other places, and the communication efficiency is greatly improved.

Drawings

In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

FIG. 1 is a flow diagram of a method of full-flow visualization management of proprietary cases in one embodiment;

FIG. 2 is a schematic diagram of an interface for a master node and slave node visual display in one embodiment;

FIG. 3 is a flow diagram of a case management method based on multiple-terminal interactions in one embodiment;

FIG. 4 is a diagram of a session interface for a private instant messaging group in one embodiment;

FIG. 5 is a flow diagram of a method of instant message based information presentation in one embodiment;

FIG. 6 is a schematic diagram showing event information in an expanded box in one embodiment;

FIG. 7 is a block diagram of a full-flow visual management device for a proprietary case in one embodiment;

FIG. 8 is a block diagram of a case management device based on multiple-terminal interactions in one embodiment;

FIG. 9 is a block diagram of an instant message based information presentation device in one embodiment;

FIG. 10 is a block diagram of the internal architecture of a computer device in one embodiment.

Detailed Description

It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.

The technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.

It is noted that the terms "comprising," "including," and "having," and any variations thereof, in the description and claims of the application and in the foregoing figures, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those listed steps or elements but may include other steps or elements not listed or inherent to such process, method, article, or apparatus. In the claims, specification, and drawings of the present application, relational terms such as "first" and "second", and the like are used solely to distinguish one entity/operation/object from another entity/operation/object without necessarily requiring or implying any actual such relationship or order between such entities/operations/objects.

Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment may be included in at least one embodiment of the application. The appearances of such phrases in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. Those of skill in the art will explicitly and implicitly appreciate that the embodiments described herein may be combined with other embodiments.

There are serious asymmetric problems in the patent agency industry, such as what agent is writing a case, what level the agent is writing, when the case is starting writing, and what state the case is in, which is quite a lot of time unknown to the applicant. Although management of intellectual property in industry is continuously optimized, the current optimization direction is only to improve the management efficiency of patent flows, and often the objects to be served are relatively single, so that multiple parties cannot be served at the same time, for example, a patent with a patent publication number of CN 111461554a proposes an "visualization method, device, storage medium and equipment for intellectual property flow management", and the related flow management is only specific to enterprise clients, and the main contents are: in order to facilitate enterprise clients to manage a plurality of patent cases, the patent numbers in states of each stage are classified, counted and visually displayed. At present, the industry always lacks transparency of information for managing a specific case, on one hand, the state of the case cannot be known at any time, and on the other hand, the opacity of the information is not beneficial to the promotion of the case because the patent case can involve a plurality of objects (patent agents, inventors, process personnel and the like). The application innovatively provides a full-flow visual management method aiming at a single patent case, wherein any party participating in the patent case in the method comprises the following steps: the patent agent, the client (including the inventor, the applicant, the enterprise patent engineer and the like), the process personnel and the business personnel can all check the state of the patent case, the state is truly visible, the current case progress is well known for all parties, the case can be rapidly processed on the information processing platform, the communication between the patent agent and the client is smooth, and the case progress is effectively promoted.

As shown in fig. 1, in order to enable all parties to quickly and truly learn about the state of a patent case, a full-flow visual management method of the patent case is provided, and the full-flow visual management method is applied to an information processing platform, wherein the information processing platform comprises: the system comprises a plurality of processing ends, a processing server and a processing server, wherein the plurality of processing ends comprise an agent end, a client end and a flow end; the patent agent (also called as "patent agent") can check the current state of the patent case through the corresponding agent end, the client can check the current state of the patent case through the corresponding client, and similarly, the process personnel can check the current state of the patent case through the corresponding process end.

The full-flow visual management method of the patent cases comprises the following steps:

step 102, determining a full-flow management master node corresponding to a patent case type and a connection relationship between the master nodes, wherein the full-flow management master node comprises: opening a case, accepting and initially checking;

the patent cases are divided into utility models, utility models and appearance designs, and the whole-flow main nodes corresponding to different patent case types are different. In one embodiment, the full-flow management master node and the connection relationship corresponding to the utility model are: case opening-acceptance-initial examination-actual examination-authorization. The utility model or the whole process management main node corresponding to the appearance design and the connection relation are as follows: case opening-acceptance-initial review-authorization. It should be noted that the states required to pass through by the patent cases are represented by the open-case, accept, first-examination and real-examination, and the specific naming mode is not limited, and may be set in a customized manner according to the needs, for example, the open-case state may be directly referred to as "open-case", or may be named as "start", "open-case" and other names representing the open-case state such as "first step".

Step 104, displaying the whole process management master node and the connection relation between the master nodes in a visual mode at each processing end, performing weakening display on the master nodes in an unactivated state, wherein each master node comprises a plurality of slave nodes, and the slave nodes are not displayed when in the unactivated state;

In order to clearly and quickly see the current main node of the patent case, the main node in the inactive state is weakened and displayed, and it is required to be noted that the weakened and displayed is opposite, and the main node in the inactive state is weakened and displayed relative to the main node in the active state. As shown in fig. 2, in one embodiment, the interface schematic diagram of the visualized display of the master node and the slave nodes is shown, where the inactive master node performs the weakened display, then each master node includes a plurality of slave nodes, and only the active slave nodes perform the display, so that it is possible to accurately and quickly know which slave node in the master nodes a patent case is on, so that the state of the patent case is quickly known, and the starting time of each slave node and the corresponding handler may also perform the display. As shown in fig. 2, the current patent case is at the master node of the case, specifically, the agent writing node of the current patent case in the master node of the case.

And 106, activating the slave node when receiving the triggering operation corresponding to the slave node, and displaying the activated slave node in a corresponding master node flow in a visual mode.

When receiving the triggering operation corresponding to the slave node, indicating that the last node of the case has been processed, entering the slave node, activating the slave node, and displaying the activated slave node in a corresponding master node flow in a visual mode. Each slave node represents a process node of the case. For example, the master node corresponding to the open case includes: a plurality of slave nodes such as case establishment, agent writing, client manuscript checking and submitting. The slave node displays to which state the current case is in, for example, if the last slave node displayed at present is written by the agent, the current state of the patent case is the agent writing state.

According to the visual management method of the patent cases, firstly, the connection relation between the main nodes and the whole process management main nodes of the patent is determined according to the types of the patent cases, the connection relation between the main nodes and the whole process main nodes are displayed in a visual mode at each processing end, the inactive state is weakened and displayed, so that the main nodes where the cases are located can be clearly seen, in addition, each main node comprises a plurality of slave nodes which are not displayed when the slave nodes are in the inactive state, when the trigger operation corresponding to the slave nodes is received, the slave nodes are activated, and the activated slave nodes are displayed in the corresponding main node process in a visual mode. The slave node is activated only when the trigger operation of the slave node is received, so that the slave node where the current case is located can be clearly seen, and the current state of the case can be quickly, accurately and truly known.

In one embodiment, a slave node in a case-opening master node includes: writing by an agent, checking and submitting a customer;

When receiving the triggering operation corresponding to the slave node, activating the slave node, and displaying the activated slave node in a corresponding master node flow in a visual mode, wherein the method comprises the following steps: when a case-setting operation initiated by a flow end is received, activating a case-setting master node, displaying case-setting nodes in the case-setting master node, and activating a display agent writing node; when receiving the writing completion operation initiated by the agent end, activating and displaying a client manuscript checking node; when receiving a manuscript checking completion operation initiated by a client, activating and displaying a submitting node; and when receiving the submitting completion operation initiated by the flow end, displaying the state of the submitting node as completed.

The trigger operation corresponding to different slave nodes is different, and the next slave node is automatically activated and displayed after the current slave node is completed. The information processing platform comprises a plurality of processing terminals, and specifically comprises: agent end, customer end and flow end. The operator corresponding to the process end is a process person, the process person is responsible for opening a case, the process person initiates a case setting operation through the process end, at the moment, a case setting main node is activated, and meanwhile, a case setting node in the case setting main node is activated and displayed, and an agent writing node is activated and displayed. In the process of patent case processing, once a case-setting operation initiated by a flow end is received, the case-setting operation is described as being completed, and then an agent is automatically activated to write a node. When the patent agent initiates a writing completion operation through the agent end, the client manuscript checking node is activated to be displayed, and the writing completion operation comprises the following steps: uploading the written manuscript file. After the agent completes the initial manuscript, the applicant (i.e. the client) needs to check and confirm the manuscript, so when the agent receives the writing completion operation initiated by the agent, the client manuscript checking node is automatically activated and displayed, and the explanation case is at the stage of waiting for checking the manuscript by the client. When the clients confirm that the manuscript has no problem, a manuscript checking completion operation can be initiated through the clients, a case delivery node is automatically activated based on the manuscript checking completion operation, namely, the case enters a state to be delivered at the moment, a flow staff takes charge of delivering the case, and when the delivery completion operation initiated by the flow end is received, the state of the delivery node is updated from 'to be delivered' to 'completed'. In the process, the corresponding slave node is activated and displayed through automatic triggering, so that the state of the patent case is not only true and reliable, but also the user of each processing end can know the state of the patent case in time.

In one embodiment, the slave node in the case-opening master node further comprises: repairing the manuscript node; when receiving the triggering operation corresponding to the slave node, activating the slave node, and displaying the activated slave node in a corresponding master node flow in a visual mode, wherein the method comprises the following steps: when receiving that the manuscript checking initiated by the client does not pass through the operation, activating and displaying a manuscript repairing node; when receiving the finishing operation of the proxy end based on the manuscript repairing node, the client manuscript repairing node is displayed again.

After the agent completes the manuscript, the client carries out audit confirmation on the manuscript, and when the agent needs to return to the agent end for modification, the client initiates that the manuscript is not passed, and at the moment, the manuscript repairing node is activated and displayed. After finishing the manuscript repairing, the agent uploads the finished modified manuscript based on the manuscript repairing node, and then displays the client manuscript checking node again, namely enters the client manuscript checking node again for checking. The document repairing node is not an essential node, and only when the document repairing needs to be returned to the agent, the node can be displayed. The slave nodes only show when activated, and the slave nodes passed by may be different for different cases. For the condition that the proxy needs to return to the document repairing, the document repairing node is added to display the current state of the case, so that the true state of the case can be acquired more accurately.

In one embodiment, a slave node may correspond to multiple states, and an agent writing the states of the node includes: waiting for writing, starting writing and finishing writing; the client manuscript checking node includes: checking the manuscript until the manuscript is checked, the manuscript is checked not to pass, and the manuscript is checked to pass;

When receiving the triggering operation corresponding to the slave node, activating the slave node, displaying the activated slave node in a corresponding master node flow in a visual mode, and further comprising: when a writing starting operation initiated by an agent end is received, changing the state of an agent writing node from writing waiting to writing; when a writing completion operation initiated by the agent end is received, modifying the state of the agent writing node from writing start to writing completion; when receiving a manuscript checking failed operation initiated by a client, displaying the state of a client manuscript checking node as that the manuscript checking failed; and when receiving the manuscript checking pass operation initiated by the client, displaying the state of the client manuscript checking node as manuscript checking pass.

One slave node can correspond to multiple states, so that a user can know the current specific state of the case more clearly. For example, the agent writing node includes three states, namely, waiting for writing, starting writing, and finishing writing. The current state of the patent case can be known more clearly and accurately through the specific state of each slave node. When the agent writing node is just activated, the agent writing node is in a state of waiting writing, when the agent starts to process the case, writing is started through the endpoint click of the agent, the state is changed from waiting writing to starting writing, when the agent writing is finished, writing completion operation is performed through clicking and uploading the manuscript, and the state is changed from starting writing to writing completion. The state of the client manuscript checking node is divided into manuscripts to be checked, the passing and non-passing of the manuscripts are classified, when the client manuscript checking node is activated, the state of the client manuscript checking node is the manuscripts to be checked, after the manuscripts are checked, two choices exist, one is passed and the other is not passed, when a client click 'pass' is received, the changing state is the manuscripts to be checked, and when the client click 'no pass' is received, the changing state is the manuscripts to be checked and not passed.

In one embodiment, accepting a slave node in a master node includes: accepting and paying the official fee; the slave node of the primary audit master node comprises: correcting and initially checking to be qualified;

When receiving the triggering operation corresponding to the slave node, activating the slave node, and displaying the activated slave node in a corresponding master node flow in a visual mode, wherein the method comprises the following steps: when receiving the acceptance notice and the payment notice issued by the authorities, automatically activating the acceptance master node, displaying the acceptance nodes in the acceptance master node and activating the nodes for displaying the payment; when the office issues a correction notice or a primary review qualified notice is received, the primary review master node is automatically activated, when the office issues the correction notice, the correction nodes in the primary review master node are activated and displayed, and when the office issues the primary review qualified notice, the primary review qualified nodes in the primary review master node are activated and displayed.

After the patent case is submitted to the authorities, the authorities wait for issuing a receipt notice and a notice for paying the official fee, when the receipt notice issued by the authorities and the notice for paying the official fee are received, the receipt master node is automatically activated, meanwhile, the receipt node is displayed, the receipt node is a node which is accepted and is activated to display the payment of the official fee, the node for paying the official fee is displayed to be paid at the beginning, the payment of the official fee can be carried out based on the node for paying the official fee, and after the payment is completed, the state of the node is updated to be completed. Then entering into initial examination, directly receiving a notice that the initial examination is qualified for the cases without problems, and when the correction is possibly carried out for some cases, activating and displaying correction nodes in the initial examination, wherein the correction nodes comprise various states, including: and (5) finishing the correction after the correction. The correction node is displayed to be corrected when being activated, and the state is updated to be corrected after the correction is completed. The corresponding slave nodes are displayed under the corresponding master nodes according to the actual trend of the cases, so that a user can quickly know the current state of the cases, and the states of the cases are recorded, thereby being convenient for subsequent tracing. And each node is visualized, transparent, open, real and credible for users.

In one embodiment, determining a full-flow management master node corresponding to a case type, and displaying the full-flow management master node in a visual manner includes: when the case type is the invention, the whole-flow management master node further comprises: performing real examination;

The method further comprises the steps of: when receiving a notice of entering the substantial examination issued by the authorities, activating a real examination master node and activating and displaying the entering real examination node in the real examination master node; when receiving the examination opinion notice issued by the authorities, the corresponding examination opinion node is activated to be displayed.

For the patent cases of the invention type, the whole-flow main node further comprises: real-audit (i.e., substantive-audit) of the master node. Likewise, the status of the real-world audit is visually presented.

In one embodiment, the review opinion node includes a plurality of child nodes, the plurality of child nodes including: an nth examination opinion notifying node, an nth examination opinion replying node, an nth examination opinion checking node and an nth examination opinion submitting node;

The method further comprises the steps of: receiving a reply completion operation for the Nth examination opinion initiated by the agent terminal based on the Nth examination opinion reply node; activating and displaying an Nth examination opinion manuscript checking node based on the reply completion operation; receiving manuscript checking information initiated by a client based on the Nth examination opinion manuscript checking node, and activating the Nth examination opinion submitting node when the manuscript checking information passes; based on the reply submitted node receiving the submitted completion notification initiated by the flow end, updating the state of the reply submitted node to complete.

Wherein the slave node includes a plurality of child nodes for the review opinion since the slave node may include a plurality of review opinion replies for the review opinion. Likewise, the corresponding child node is activated only when needed.

In one embodiment, each slave node corresponds to a respective role authority; when each slave node is activated, a reminding message is sent to a corresponding processing end according to the role authority corresponding to the slave node.

Wherein the processing rights corresponding to different slave nodes may be different. For example, the agent writing node has corresponding processing authority for the agent end, and has corresponding processing authority for the client end corresponding to the manuscript checking node, when the slave node is activated, a reminding message is sent to the corresponding processing end according to the role authority corresponding to the slave node, so that the processing personnel corresponding to the processing end can respond in time.

In one embodiment, the method further comprises: when a new flow request initiated by a flow end is received, acquiring a target flow node contained in the new flow request; determining a full-process management target master node corresponding to the target process node and a target position in the target master node process; and displaying the target flow node on the target position.

For some cases, besides the regular nodes, some special nodes (non-regular matters) need to be actively initiated by the process end, for example, some cases need to be actively corrected, so that the process end needs to specially create an active correction node at this time, and the corresponding position of the newly created active correction node in the whole process node is displayed. The specific position needs to be regularly configured in advance, and the active compensation node is generally arranged below the node corresponding to the current time. In addition, if irregular processes such as changing and reviewing of the copyrighted project are required, a new process is specially initiated by the process end. In the above embodiment, the conventional node is automatically triggered, and the flow end is required to be actively initiated instead of the conventional node, and whether the conventional node or the non-conventional node is displayed at the corresponding position in a visual manner, so that the state of the patent case can be intuitively known.

The method is characterized in that the whole-process visual management method of the patent cases is introduced, the interaction of a plurality of terminals is involved in the whole-process visual management method, and the interaction of the plurality of terminals is used for realizing the management of the patent cases. Because a patent case can involve multiple parties and the progress of the case is delayed if any party forgets, and sometimes the mail is intercepted or mistaken as a junk mail, the efficiency of information exchange by multiple parties through the traditional interaction mode is very low, and time and labor are wasted.

In order to improve the efficiency of processing patent cases, all parties can rely on the same information processing platform to process the cases rapidly, the information processing platform comprises a plurality of processing ends, and the method comprises the following steps: client side, business side, agent side, flow side and platform side. The patent cases are rapidly processed through interaction among different ends.

As shown in fig. 3, a case management method based on multiple-end interaction is provided, which is applied to an information processing platform, where the information processing platform includes: the system comprises a client, a business end, an agent end, a flow end and a platform end, wherein the platform end is used for overall control;

The method comprises the following steps:

Step 302, receiving a patent proposal request initiated by a client or a business end, wherein the patent proposal request comprises appointed agent information, and sending the patent proposal request to a corresponding agent end according to the agent information.

When a client wants to apply for a patent to his own technical scheme, the client or the business end initiates a proposal, an agent selects the proposal when the proposal is initiated, then corresponding proposal information is filled in to generate a patent proposal request, and the background (namely the server end) of the information processing platform receives the patent proposal request and then sends the patent proposal request to the agent end and the flow end. It should be noted that: in order to make the information more transparent, optional agent information is displayed on the information processing platform, and a client can select an appropriate agent according to needs, so that the method is easier to improve the satisfaction of the client compared with the situation that the client is always unknown to the patent agent before. The attorney in this embodiment is referred to as a patent attorney, also known as a "patent attorney".

And step 304, when the proposal is a perfect proposal, marking the perfect proposal as a proposal to be proposed.

The perfect proposal means that the information integrity in the patent proposal meets the requirement of the proposal. If the proposal is a perfect proposal, the perfect proposal is marked as the proposal to be proposed and added into a patent proposal pool to be proposed. If the proposal is not perfect, the proposal needs to be further perfected until the proposal is perfect.

Step 306, receiving a proposal opening instruction initiated by the flow end aiming at the proposal to be opened, opening the proposal based on the proposal opening instruction, and activating an agent to write a node;

The method comprises the steps that a process staff issues a proposal to be issued in a proposal pool through a corresponding process end, issues the proposal after receiving a proposal issuing instruction, activates an agent writing node at the same time, activates the agent writing node to mean that the current case progress enters an agent writing stage, and meanwhile sends reminding information to the agent end to remind the agent to start writing cases.

Step 308, receiving a writing completion operation initiated by the agent end based on the agent writing node, and activating the client manuscript checking node based on the writing completion operation;

After the agent writes the patent manuscript, the agent writing node displayed in the agent end initiates writing completion operation to upload the written manuscript file. The system then automatically activates the next node, the customer document checking node.

Step 310, receiving the manuscript checking information initiated by the client based on the client manuscript checking node, and activating the submitting node when the manuscript checking information passes;

The client performs auditing on the initial manuscript file, and receives manuscript checking information based on a client manuscript checking node through a client side, wherein the manuscript checking information comprises two types, the manuscript checking passes and the manuscript checking does not pass, and when the manuscript checking passes, a background automatically activates a next node, namely a submitting node.

Step 312, based on the submitted node receiving the submitted completion notification initiated by the flow end, updating the state of the submitted node to complete.

The process staff takes charge of the case delivery, and the operation authority of the delivery node is a process end, so that the process end initiates a delivery completion notification based on the delivery node, and the background automatically updates the state of the delivery node to be completed.

The case management method based on the interaction of the multiple terminals is applied to the information processing platform, when a client wants to apply for a patent, the client or the business terminal initiates a patent proposal request firstly, the patent proposal request comprises appointed agent information, namely, the client selects an agent independently during proposal instead of being distributed by an agent mechanism, so that the client is facilitated to select a more proper agent, the agent is directly selected, and the time for distributing the case by the agent is saved. When the proposal is a perfect proposal, the proposal is marked as a proposal to be proposed, then the proposal to be proposed is proposed by a flow end, an agent writing node is automatically activated after the proposal is opened, the agent writing node initiates writing completion operation, a client manuscript checking node is automatically activated, a client initiates manuscript checking information through the client, when the manuscript checking information is passed, a submitting node is automatically activated, the flow end initiates a submitting completion notification based on the submitting node, and the state of the submitting node is updated to be finished. In the method, interaction of a plurality of terminals is involved from proposal to delivery, and the method does not need to inform progress through manual mail in a traditional mode, but can realize rapid interaction of the plurality of terminals directly through an information processing platform, so that the interaction efficiency for patent cases is greatly improved, and time and labor are saved.

In one embodiment, after receiving the patent proposal request initiated by the client or the business, the method further comprises: judging the type of patent proposal request, and marking the proposal as to-be-perfected proposal when the patent proposal request is the first type of proposal; when the patent proposal request is a proposal of a second type, marking the proposal as a perfect proposal; when a perfecting operation for a proposal to be perfected is received, the state of the proposal is updated to the perfected proposal.

In order to meet the demands of more clients, the types of patent proposal requests are divided into two types, the first type of proposal is a quick proposal, and the clients only submit the demands of the required patent application at the moment, but the information such as technical delivery books and the like may not be perfect, and further proposal perfection is needed later. The second type of proposal is a perfect proposal, namely, related information is completely filled. For the first type of proposal, the perfecting operation is needed to be carried out later until the state of the proposal is updated to be the perfected proposal. In real demand, some clients may not know how to write the technical base book or what data should be provided, at this time, the clients may initiate patent proposal requests with first class proposals, the patent proposal requests may include agent information, and after submitting the patent proposal requests, the clients may complete the base book with the assistance of corresponding agents. For some already patented clients or clients that know what content should be provided to the agent, the submission can be made directly in the second category of proposal. By setting two types of patent proposal requests, the requirements of different clients can be met, and the system has universality.

In one embodiment, the patent proposal request includes customer information; after receiving the patent proposal request initiated by the client or the business end, the method further comprises the following steps:

Generating a patent instant message group from the agent information and the client information contained in the patent proposal request, the members of the patent instant message group comprising: the names of the corresponding agents and clients are automatically generated according to the proposal names in the patent proposal requests, and the patent instant message groups are used for the related communication of the agents and clients for proposal.

In order to advance the progress of the case better, the instant communication between the agent and the client is automatically established, and after the patent proposal request is received, a patent instant message group is automatically established according to the agent information and the client information in the patent proposal request, and the name of the group is automatically generated according to the proposal name. In addition, business personnel and process personnel can be added into the patent instant message group together, so that all matters related to the case can be conveniently docked with the client. And meanwhile, the patent instant message group is associated with the corresponding patent proposal.

In one embodiment, the method further comprises: when the processing end is detected to enter an interface of the patent instant message group, acquiring patent case information associated with the patent instant message group; the associated patent case information is shown in an extension to the instant messaging dialog.

When the processing end is detected to enter the interface of the patent instant message group after the patent instant message group is established, the patent case information (patent proposal) associated with the group is acquired, and then the patent case information is displayed in an expansion frame of an instant message dialog box.

In one embodiment, the method further comprises:

When the processing end is detected to enter the interface of the patent instant message group, acquiring case information of all cases related to agent information and client information;

Displaying the case information of all the associated cases in an expansion frame of the instant message dialog box, wherein the case information comprises: the case state and the case name are associated with hyperlinks, and corresponding case interfaces can be quickly accessed through the hyperlinks.

In order to improve communication efficiency, acquiring case information of one or more cases associated with corresponding agent information and client information, and displaying the case information of the associated one or more cases in an expansion frame of an instant message dialog box, wherein the expansion frame is positioned at a preset edge position of the dialog box. Therefore, when instant message communication is carried out, the information of related cases can be directly checked at the interface of the dialog box, and when a plurality of cases are associated, the cases are simultaneously displayed, so that the states of other related cases can be known at the same time when one case is communicated, and the work efficiency is improved.

In one scenario, the same agent may be responsible for writing a plurality of cases of the same client, so that when the agent and the client communicate in an instant message, in addition to displaying information of the current case in the expansion frame, information of other related cases can be displayed together, and when the current case is communicated, communication of other cases can be rapidly performed. Preferably, the current case corresponding to the current group is displayed at the first position, and the other cases are displayed at the second position. When the client communicates with the same agent, the related cases are displayed in the expansion frame, so that the situation that other cases are searched back and forth is avoided, the client is clear at a glance, and the communication is time-saving and labor-saving. Fig. 4 is a schematic diagram of a session interface of a patent instant message group in an embodiment, where corresponding patent case information is displayed in an expansion box at a right position.

In one embodiment, the method further comprises: acquiring a proposal type in a patent proposal request, and determining a full-flow management master node corresponding to the proposal type and a connection relation between the master nodes, wherein the full-flow management master node comprises: opening a case, accepting and initially checking; displaying the connection relation between the whole process management master node and the master node in a visual mode at each processing end, weakening and displaying the master node in an inactive state, wherein each master node comprises a plurality of slave nodes, the slave nodes are not displayed when the slave nodes are in the inactive state, and the slave nodes in the case opening master node comprise: writing by an agent, checking and submitting a customer; receiving a proposal opening instruction initiated by a process end aiming at a proposal to be opened, opening the proposal based on the proposal opening instruction, activating an agent to write a node, and comprising the following steps: when a case opening instruction initiated by the flow end is received, the case opening master node is activated, case opening nodes in the case opening master node are displayed, and a display agent writing node is activated.

In one embodiment, accepting a slave node in a master node includes: accepting and paying the official fee; the slave node of the primary audit master node comprises: correcting and initially checking to be qualified; the method further comprises the steps of: when receiving the acceptance notice and the payment notice issued by the authorities, automatically activating the acceptance master node, displaying the acceptance nodes in the acceptance master node and activating the nodes for displaying the payment; when the office issues a correction notice or a primary review qualified notice is received, the primary review master node is automatically activated, when the office issues the correction notice, the correction nodes in the primary review master node are activated and displayed, and when the office issues the primary review qualified notice, the primary review qualified nodes in the primary review master node are activated and displayed.

In one embodiment, determining a full-flow management master node corresponding to a proposal type, and displaying the full-flow management master node in a visual manner includes: when the proposal type is the invention, the full-flow management master node further comprises: performing real examination; the method further comprises the steps of: when receiving a notice of entering the substantial examination issued by the authorities, activating a real examination master node and activating and displaying the entering real examination node in the real examination master node; when receiving the examination opinion notice issued by the authorities, the corresponding examination opinion node is activated to be displayed.

In one embodiment, the review opinion node includes a plurality of child nodes, the plurality of child nodes including: an nth examination opinion notifying node, an nth examination opinion replying node, an nth examination opinion checking node and an nth examination opinion submitting node; the method further comprises the steps of: receiving a reply completion operation for the Nth examination opinion initiated by the agent terminal based on the Nth examination opinion reply node; activating and displaying an Nth examination opinion manuscript checking node based on the reply completion operation; receiving manuscript checking information initiated by a client based on the Nth examination opinion manuscript checking node, and activating the Nth examination opinion submitting node when the manuscript checking information passes; based on the reply submitted node receiving the submitted completion notification initiated by the flow end, updating the state of the reply submitted node to complete.

In an embodiment, the case management method based on the multiple-end interaction further includes: when a new flow request initiated by a flow end is received, acquiring a target flow node contained in the new flow request; determining a full-process management target master node corresponding to the target process node and a target position in the target master node process; and displaying the target flow node on the target position.

The case management method based on the interaction of the multiple terminals is taught, and efficient management of the cases is achieved through the interaction of the multiple terminals. The communication mode commonly used at present is an instant communication mode, because related events of intellectual property often need deep communication in multiple aspects, but because the memory of people is limited, sometimes the communication is likely to be carried out suddenly based on a certain event, so that the communication cannot be carried out clearly at one time in the communication, and the communication efficiency is affected because the communication needs multiple times. For example, if an enterprise wants to apply for a patent, a technical solution needs to be communicated with a patent agent, in a practical scenario, one patent agent may often process multiple cases correspondingly, if a client suddenly wants to communicate with a certain patent agent, the patent agent may not want to look at which patent case the client corresponds to, and may need to look at a historical chat record to think, so that communication efficiency is not high. In order to improve the communication efficiency, when the user performs the instant message session, the event is automatically associated, and the corresponding associated event information is displayed in the expansion frame of the session frame, so that the user can directly check the event, and the communication efficiency is greatly improved.

As shown in fig. 5, an information display method based on instant messaging is provided, which is applied to an intellectual property information processing platform (i.e. the above information processing platform), and the intellectual property information processing platform includes: a plurality of processing terminals; the user can log in to the intellectual property information processing platform through the processing end, an instant messaging tool is arranged on the intellectual property information processing platform, and the user can communicate by sending instant messages through the instant messaging tool.

The method comprises the following steps:

Step 502, when detecting that the processing end enters the instant message session, acquiring an associated event of the instant message session.

The processing end is a user end, and the processing end can be a client end, an agent end, a business end, a lawyer end and the like. Detecting that the processing end enters the instant message session means that the processing end enters an instant message session interface, namely a chat interface, and based on the interface, the processing end can send and receive the instant message. An associated event of an instant messaging session refers to an event to which the session will relate. The participants of the instant messaging session may be two people or may be group communications of multiple people. Because the established instant messaging session aims at communicating one or more events, in order to improve the communication efficiency, the information of the related events of the session is automatically acquired. An associated event refers to an event associated with the instant message session.

In one practical scenario, a client needs to communicate with a patent agent in a patent case, and when the client or the patent agent opens an instant messaging session with the other party, the client or the patent agent automatically acquires the patent case information associated with the two parties. Specifically, the background (server side) can automatically search for and acquire patent cases associated with members (clients and patent agents) of the instant messaging session according to the members. It should be noted that, the instant messaging session is applied to the intellectual property information processing platform, so that it may directly disassociate the corresponding event.

Step 504, the event information of the related event is displayed in an extension frame of the instant message session frame of the processing end, where the extension frame is located in a preset edge area of the instant message session frame.

In order to improve the communication efficiency, after the related event is found, the event information of the related event is directly displayed in an extension frame of the instant message session frame, where the extension frame is located in a preset edge area of the instant message session frame, as shown in fig. 6, which is a schematic diagram of the extension frame of the instant message session frame displaying the event information on the processing end in an embodiment.

According to the information display method based on the instant message, when the processing end is detected to enter the instant message session, the related event of the instant message session is automatically acquired, and the event information of the related event is displayed in the expansion frame of the instant message session frame, so that when a user performs instant message communication, the user can directly see the event information on the current interface, and the event information is not required to be searched from other places, so that the communication efficiency is greatly improved.

In one embodiment, the association event includes: directly associating events; when detecting that the processing end enters the instant message session, acquiring the associated event of the instant message session, including: when detecting that the processing end enters the instant message session, acquiring a channel entering the instant message session; when the channel is an instant message channel initiated based on an event page, acquiring a direct association event of the instant message session, wherein the direct association event refers to an event which establishes a corresponding relation with the instant message session in advance; when the channel is a direct initiated instant message channel, acquiring a member associated with the instant message session, and determining an associated event of the instant message session according to the member associated with the instant message session.

The instant message session entering is initiated based on the event page, because the instant message session group associated with the event is associated with the event page in advance, and when the user is viewing the event, the user can directly enter the instant message session group corresponding to the event page through the event page. Another approach is to initiate a channel of a session directly based on an instant messaging tool, which entails acquiring members associated with an instant messaging session and then determining events associated with the instant messaging session based on the associated members. The direct association event refers to an event associated when the instant message session is established, that is, an association relationship between the instant message session and the event has been established in advance. For example, when a client initiates a patent proposal request through an intellectual property information processing platform, a patent agency needs to select to process the case, so after the client submits the proposal, the system generates an instant message communication group corresponding to the patent proposal according to the client and the patent agency associated with the proposal, that is, the instant message communication group is established based on the patent proposal, and then the patent proposal is a direct association event of the instant message communication group.

In one embodiment, the association event includes: directly associating events;

When detecting that the processing end enters the instant message session, acquiring the associated event of the instant message session, including: when the instant message session corresponds to a direct association event, the direct association event is used as the association event of the instant message session, wherein the direct association event refers to an event which establishes a corresponding relation with the instant message session in advance; when the instant message session does not correspond to the direct association event, acquiring the member associated with the instant message session, and determining the association event of the instant message session according to the member associated with the instant message session.

The direct association event refers to an event that has previously established a corresponding relationship with the instant message session. When the processing end is detected to enter the instant message session, whether the instant message session has a direct association event or not is firstly determined, and if so, the direct association event is used as the association event. If not, then the association event for the instant message session needs to be determined further from the members associated with the instant message session. In one embodiment, all members in an instant messaging session are acquired and then events associated with all members are looked up.

In one embodiment, the association event includes: one or more of patent cases, project cases, trademark cases, copyright cases, litigation cases.

The related events can be patent cases, project cases, trademark cases, copyright cases, litigation cases and the like. The project cases comprise two types, one is a government project for reporting, and the other is a research and development project established by enterprises.

In one embodiment, determining an event associated with an instant message session from a member associated with the instant message session comprises: acquiring all principal members in an instant message session, wherein the principal members refer to members with principal identities, each member in the instant message session corresponds to one identity, and the types of the identities are divided into principal identities and auxiliary identities; events associated with all subject members are obtained as associated events for the instant messaging session.

The participating members in the instant messaging session all have corresponding identities, for example, when the patent cases are communicated, the patent agents, business personnel, process personnel, clients and the like are involved, and in the instant messaging group for the patent case communication, the patent agents and the clients can be set as main identities, and the business and the process are assisted identities. And acquiring the event associated with the subject member when the event association is performed. In an actual scene, a patent agent may process multiple cases of the same client, in order to improve communication efficiency, multiple cases of the same client and the patent agent are acquired, corresponding case information is displayed in an expansion frame for convenient viewing, so that the client can simultaneously view the multiple case information when communicating with the patent agent, forgetting of a certain case is effectively avoided, and communication efficiency is greatly improved. For project case communication, there are also project subject members and project assistance members. The processing of trademark cases and copyright cases is similar to that of patent cases, and corresponding trademark agents and copyright agents are needed to participate; lawsuit cases require lawyer participation. Regardless of the type of cases, the case information is displayed in the extension frame of the instant message session frame, so that the communication efficiency of the cases can be greatly improved.

In one embodiment, determining an association event for an instant message session based on members associated with the instant message session comprises: when the main members in the instant message session are agents and clients, acquiring all cases associated with the agents and clients, and taking all the associated cases as associated events with the instant message session; when the main body member in the instant message session is an item member, all items associated with the item member are acquired, and all the associated items are used as association events with the instant message session.

Here, the agent may be a patent agent, a trademark agent, a copyright agent, a litigation case agent (i.e., lawyer), or the like. Acquiring all related cases according to agents and clients in the instant message session, and acquiring patent cases if the agents are patent agents; if the case is a trademark agent, the acquired case is a trademark case; if the copyright agent is the copyright agent, the acquired case is a copyright case; if the person is a litigation agent, the acquired case is a litigation case. When the subject member is a project member, then the associated project event is obtained.

In one embodiment, displaying event information of an associated event in an extension frame of an instant message session frame, where the extension frame is located in a preset edge area of the instant message session frame, includes:

when the associated event is a patent case, displaying case information of the associated patent case in an expansion frame of an instant message dialog box, wherein the case information comprises: the case state and the case name are associated with hyperlinks, and corresponding case interfaces can be quickly accessed through the hyperlinks;

when the associated event is an item, item information of the associated item is displayed in an expansion box of the instant message dialog box, and the item information comprises: the project name and the project related information, the field of the project name is associated with a hyperlink, and the corresponding project interface can be quickly accessed through the hyperlink.

Wherein, the case information includes: the case name and the case state may of course also contain other information, such as a case number. A hyperlink can be associated with the case name, so that a corresponding case interface can be quickly accessed through the hyperlink. The item information includes: project name and project related information, the project related information including: the state of the project, the number of patent cases corresponding to the project, the number of related reference patents and the like, and the specific information to be displayed can be set in a self-defined mode.

In one embodiment, the method further comprises:

When the node operation authority of the case state is a patent agent, displaying a quick processing button corresponding to the patent case in an expansion frame of an instant message dialog box at the agent end, and realizing one-key processing through the quick processing button;

when the node operation authority of the case state is a client, a quick processing button corresponding to the patent case is displayed in an expansion frame of an instant message dialog box of the client, and one-key processing can be realized through the quick processing button.

The method comprises the steps of acquiring a case state (namely, the current state of the case), determining node operation authority of the current state, and displaying a processing button on an agent side if the node operation authority is a patent agent so as to realize one-key processing through the quick processing button, wherein the one-key processing can be performed by quickly entering a corresponding processing interface. And if the node operation authority is the client, displaying a quick processing button on the client. By setting the quick processing button, the corresponding processing page can be quickly entered when the case is communicated, so that the communication efficiency is improved, and the case progress is quickly advanced.

In one embodiment, the item-related information includes: patent case information associated with the project.

In one embodiment, when detecting that the processing end enters the instant message session, before acquiring the association event of the instant message session, the method further comprises:

When a patent proposal request initiated by a client or a business end is received, acquiring client information and appointed agent information contained in the patent proposal request;

generating a patent instant message group according to the client information and the agent information, wherein the members of the patent instant message group comprise: the names of the corresponding agents and clients, the instant message group is automatically generated according to the proposal name in the proposal request;

the patent instant message group is associated to a corresponding patent case page, and the patent instant message group can be quickly accessed through an instant message channel of the case page;

Or alternatively

When a new project request initiated by a client is received, acquiring associated project members in the new project, automatically generating a project instant message group according to the associated project members, wherein the name of the project instant message group is automatically generated according to the name of the new project;

The project instant message group is associated with the corresponding project page, and the project instant message group can be quickly accessed through the instant message channel of the project page.

In order to improve the convenience of communication, when a patent proposal request is received, the patent instant message group is automatically built, the built instant message group is automatically named, and the instant message group of the component is associated with a corresponding event page, so that the instant message group corresponding to the corresponding event can be quickly accessed through an instant message button in the event page.

As shown in fig. 7, a full-flow visual management device for patent cases is provided, which is applied to an information processing platform and includes:

A determining module 702, configured to determine a full-flow management master node corresponding to a patent case type and a connection relationship between the master nodes, where the full-flow management master node includes: opening a case, accepting and initially checking;

the display module 704 is configured to visually display the full-flow management master node and a connection relationship between the master nodes at each processing end, and perform weakened display on the master nodes in an inactive state, where each master node includes a plurality of slave nodes, and is not displayed when the slave nodes are in an inactive state;

And the activating module 706 is configured to activate the slave node when a trigger operation corresponding to the slave node is received, and display the activated slave node in a corresponding master node flow in a visual manner.

In one embodiment, a slave node in a case-opening master node includes: writing by an agent, checking and submitting a customer; the activation module is also used for activating the case opening master node when receiving the case opening operation initiated by the flow end, displaying the case opening node in the case opening master node and activating the display agent writing node; when receiving the writing completion operation initiated by the agent end, activating and displaying a client manuscript checking node; when receiving a manuscript checking completion operation initiated by a client, activating and displaying a submitting node; and when receiving the submitting completion operation initiated by the flow end, displaying the state of the submitting node as completed.

In one embodiment, the slave node in the case-opening master node further comprises: repairing the manuscript node; the activation module is also used for activating and displaying the manuscript repairing node when receiving that the manuscript checking initiated by the client fails to pass the operation; when receiving the finishing operation of the proxy end based on the manuscript repairing node, the client manuscript repairing node is displayed again.

The activation module is also used for changing the state of the agent writing node from writing waiting to writing starting when the writing starting operation initiated by the agent end is received; when a writing completion operation initiated by the agent end is received, modifying the state of the agent writing node from writing start to writing completion; when receiving a manuscript checking failed operation initiated by a client, displaying the state of a client manuscript checking node as that the manuscript checking failed; and when receiving the manuscript checking pass operation initiated by the client, displaying the state of the client manuscript checking node as manuscript checking pass.

The activation module is also used for automatically activating the acceptance main node when the acceptance notice and the payment officer notice issued by the authorities are received, displaying the acceptance nodes in the acceptance main node and activating and displaying the nodes for payment officers; when the office issues a correction notice or a primary review qualified notice is received, the primary review master node is automatically activated, when the office issues the correction notice, the correction nodes in the primary review master node are activated and displayed, and when the office issues the primary review qualified notice, the primary review qualified nodes in the primary review master node are activated and displayed.

In one embodiment, the determining module is further configured to, when the case type is an invention, further include: performing real examination; the activation module is also used for activating the real examination master node and activating and displaying the entry real examination node in the real examination master node when receiving the notice of entry real examination issued by the authorities; when receiving the examination opinion notice issued by the authorities, the corresponding examination opinion node is activated to be displayed.

The device further comprises:

The examination reply module is used for receiving reply completion operation for the Nth examination opinion initiated by the agent end based on the Nth examination opinion reply node; activating and displaying an Nth examination opinion manuscript checking node based on the reply completion operation; receiving manuscript checking information initiated by a client based on the Nth examination opinion manuscript checking node, and activating the Nth examination opinion submitting node when the manuscript checking information passes; based on the reply submitted node receiving the submitted completion notification initiated by the flow end, updating the state of the reply submitted node to complete.

In one embodiment, the whole-process visualization management device of the above patent case further includes:

the new flow module is used for acquiring a target flow node contained in the new flow request when receiving the new flow request initiated by the flow end; determining a full-process management target master node corresponding to the target process node and a target position in the target master node process; and displaying the target flow node on the target position.

As shown in fig. 8, a case management device based on a plurality of end interactions is provided, which is applied to an information processing platform, and is characterized in that the information processing platform includes: the system comprises a client, a business end, an agent end, a flow end and a platform end, wherein the platform end is used for overall control;

The method comprises the following steps:

a first receiving module 802, configured to receive a patent proposal request initiated by a client or a business end, where the patent proposal request includes specified agent information, and send the patent proposal request to a corresponding agent end according to the agent information;

the marking module 804 is configured to mark the completed proposal as a proposal to be opened when the proposal is the completed proposal;

A first activating module 806, configured to receive a proposal opening instruction initiated by the process end for the proposal to be opened, perform proposal opening based on the proposal opening instruction, and activate an agent to write a node;

A second activating module 808, configured to receive a writing completion operation initiated by the agent end based on the agent writing node, and activate the client manuscript checking node based on the writing completion operation;

A third activation module 810, configured to receive, based on the client manuscript checking node, manuscript checking information initiated by the client, and activate the submitting node when the manuscript checking information passes;

and the updating module 812 is configured to update the status of the submitting node to complete based on the submitting node receiving the submitting completion notification initiated by the flow end.

In one embodiment, after receiving the patent proposal request initiated by the client or the business end, the case management device based on the interaction of the multiple ends further includes:

The judging module is used for judging the type of the patent proposal request, and when the patent proposal request is a first type of proposal, the proposal is marked as a proposal to be perfected; when the patent proposal request is a proposal of a second type, marking the proposal as a perfect proposal;

The updating module is also used for updating the state of the proposal to the perfect proposal when receiving the perfect operation of the proposal to be perfect.

In one embodiment, the patent proposal request includes customer information; after receiving the patent proposal request initiated by the client or the business end, the device further comprises:

The generating module is configured to generate a patent instant message group according to agent information and client information included in the patent proposal request, where members of the patent instant message group include: the names of the corresponding agents and clients are automatically generated according to the proposal names in the patent proposal requests, and the patent instant message groups are used for the related communication of the agents and clients for proposal.

In one embodiment, the case management device based on the interaction of multiple ends further includes:

The first display module is used for acquiring patent case information associated with the patent instant message group when detecting that the processing end enters an interface of the patent instant message group; the associated patent case information is shown in an extension to the instant messaging dialog.

The second display module is used for acquiring case information of all cases associated with agent information and client information when detecting that the processing end enters an interface of the patent instant message group; displaying the case information of all the associated cases in an expansion frame of the instant message dialog box, wherein the case information comprises: the case state and the case name are associated with hyperlinks, and corresponding case interfaces can be quickly accessed through the hyperlinks.

the determining module is configured to obtain a proposal type in the patent proposal request, determine a full-flow management master node corresponding to the proposal type, and a connection relationship between the master nodes, where the full-flow management master node includes: opening a case, accepting and initially checking;

The display module is used for displaying the connection relation between the whole process management master node and the master node in a visual mode at each processing end, carrying out weakening display on the master node in an unactivated state, wherein each master node comprises a plurality of slave nodes, the slave nodes are not displayed when the slave nodes are in the unactivated state, and the slave nodes in the case-opening master node comprise: writing by an agent, checking and submitting a customer;

The first activation module is also used for activating the case opening master node when a case opening instruction initiated by the flow end is received, displaying case opening nodes in the case opening master node and activating display agent writing nodes.

The case management device based on the interaction of a plurality of terminals further comprises:

The fourth activation module is used for automatically activating the accepting main nodes when the accepting notice and the paying notice issued by the authorities are received, displaying the accepting nodes in the accepting main nodes and activating and displaying the nodes for paying the official fees;

And the fifth activation module is used for automatically activating the primary review master node when the correction notice or the primary review qualified notice issued by the authorities is received, activating and displaying the correction node in the primary review master node when the correction notice is issued, and activating and displaying the primary review qualified node in the primary review master node when the primary review qualified notice is issued.

In one embodiment, the determining module is further configured to, when the proposal type is an invention, further include: performing real examination;

the sixth activation module is used for activating the real examination master node and activating and displaying the entry real examination node in the real examination master node when receiving the notice of entry real examination issued by the authorities;

and a seventh activating module, configured to activate and display a corresponding review opinion node when receiving the review opinion notification issued by the authority.

The seventh activation module is further configured to receive a reply completion operation for the nth review opinion initiated by the agent terminal based on the nth review opinion reply node; activating and displaying an Nth examination opinion manuscript checking node based on the reply completion operation; receiving manuscript checking information initiated by a client based on the Nth examination opinion manuscript checking node, and activating the Nth examination opinion submitting node when the manuscript checking information passes; based on the reply submitted node receiving the submitted completion notification initiated by the flow end, updating the state of the reply submitted node to complete.

As shown in fig. 9, an information display device based on instant messaging is provided, which is applied to an intellectual property information processing platform, wherein the intellectual property information processing platform comprises: a plurality of processing terminals;

The method comprises the following steps:

The detection module 902 is configured to obtain an association event of an instant message session when detecting that a processing end enters the instant message session;

the display module 904 is configured to display event information of the associated event in an extension frame of an instant message session frame of the processing end, where the extension frame is located in a preset edge area of the instant message session frame.

In one embodiment, the association event includes: directly associating events;

The detection module is also used for acquiring a channel entering the instant message session when detecting that the processing end enters the instant message session; when the channel is an instant message channel initiated based on an event page, acquiring a direct association event of the instant message session, wherein the direct association event refers to an event which establishes a corresponding relation with the instant message session in advance; when the channel is a direct initiated instant message channel, acquiring a member associated with the instant message session, and determining an associated event of the instant message session according to the member associated with the instant message session.

In one embodiment, the association event includes: directly associating events;

The detection module is further configured to, when the instant message session corresponds to a direct association event, use the direct association event as an association event of the instant message session, where the direct association event refers to an event that has previously established a correspondence with the instant message session; when the instant message session does not correspond to the direct association event, acquiring the member associated with the instant message session, and determining the association event of the instant message session according to the member associated with the instant message session.

In one embodiment, the detection module is further configured to obtain all principal members in the instant messaging session, where the principal members refer to members having principal identities, each member in the instant messaging session corresponds to an identity, and the types of the identities are classified into principal identities and auxiliary identities; events associated with all subject members are obtained as associated events for the instant messaging session.

In one embodiment, the detection module is further configured to, when the subject members in the instant message session are agents and clients, obtain all cases associated with the agents and clients, and use all cases associated as associated events with the instant message session; when the main body member in the instant message session is an item member, all items associated with the item member are acquired, and all the associated items are used as association events with the instant message session.

In one embodiment, the display module is further configured to display case information of the associated patent case in an extension frame of the instant messaging dialog box when the associated event is a patent case, where the case information includes: the case state and the case name are associated with hyperlinks, and corresponding case interfaces can be quickly accessed through the hyperlinks; when the associated event is an item, item information of the associated item is displayed in an expansion box of the instant message dialog box, and the item information comprises: the project name and the project related information, the field of the project name is associated with a hyperlink, and the corresponding project interface can be quickly accessed through the hyperlink.

In one embodiment, the display module is further configured to display a quick processing button corresponding to the patent case in an expansion frame of an instant message dialog box at the agent end when the node operation authority where the case state is located is the agent, where the quick processing button can implement one-key processing; when the node operation authority of the case state is a client, a quick processing button corresponding to the patent case is displayed in an expansion frame of an instant message dialog box of the client, and one-key processing can be realized through the quick processing button.

In one embodiment, the apparatus further comprises:

The system comprises a construction module, a client and a business end, wherein the construction module is used for acquiring client information and appointed agent information contained in a proposal request when receiving the patent proposal request initiated by the client or the business end; generating a patent instant message group according to the client information and the agent information, wherein the members of the patent instant message group comprise: the names of corresponding agents and clients, the patent instant message group is automatically generated according to the proposal name in the proposal request; the patent instant message group is associated to a corresponding patent case page, and the patent instant message group can be quickly accessed through an instant message channel of the case page;

Or when receiving a new project request initiated by the client, acquiring associated project members in the new project, and automatically generating a project instant message group according to the associated project members, wherein the name of the project instant message group is automatically generated according to the name of the new project; the project instant message group is associated with the corresponding project page, and the project instant message group can be quickly accessed through the instant message channel of the project page.

FIG. 10 illustrates an internal block diagram of a computer device in one embodiment. The computer device is a server (i.e., background) that includes a processor and memory connected by a system bus. The memory includes a nonvolatile storage medium and an internal memory. The non-volatile storage medium of the computer device stores an operating system and may also store a computer program, which when executed by a processor, causes the processor to implement the above-mentioned full-flow visual management method of patent cases or a case management method based on multiple terminal interactions or an information display method based on instant messages. The internal memory can also store a computer program, and when the computer program is executed by the processor, the processor can execute the full-flow visual management method of the patent cases, the case management method based on a plurality of terminal interactions or the information display method based on instant messages. It will be appreciated by those skilled in the art that the structure shown in FIG. 10 is merely a block diagram of some of the structures associated with the present inventive arrangements and is not limiting of the computer device to which the present inventive arrangements may be applied, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.

A computer readable storage medium storing a computer program which, when executed by a processor, causes the processor to execute the steps of the above-described full-flow visual management method of patent cases or the case management method based on a plurality of terminal interactions or the information display method based on instant messages.

A computer device comprising a memory and a processor, the memory having stored thereon a computer program which, when executed by the processor, causes the processor to perform the steps of the above-described patent case full-flow visualization management method or the case management method based on a plurality of end interactions or the information presentation method based on instant messages.

It should be noted that, the whole-flow visual management method, device, computer device and storage medium of the above patent cases, the case management method, device, computer device and storage medium based on multiple end interactions, and the information display method, device, computer device and storage medium based on instant messages have the same or corresponding technical characteristics, and the above corresponding embodiments may be mutually applicable.

Those skilled in the art will appreciate that all or part of the processes in the methods of the above embodiments may be implemented by a computer program for instructing relevant hardware, where the program may be stored in a non-volatile computer readable storage medium, and where the program, when executed, may include processes in the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous link (SYNCHLINK) DRAM (SLDRAM), memory bus (rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The foregoing examples illustrate only a few embodiments of the application and are described in detail herein without thereby limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of protection of the present application is to be determined by the appended claims.

Claims

1. An information display method based on instant messages is characterized by being applied to an intellectual property information processing platform, wherein the intellectual property information processing platform comprises: a plurality of processing terminals;

The method comprises the following steps:

When detecting that a processing end enters an instant message session, acquiring an associated event of the instant message session, including: when detecting that a processing end enters an instant message session, acquiring a channel entering the instant message session; when the channel is a direct initiated instant message channel, acquiring the member associated with the instant message session, and determining the associated event of the instant message session according to the member associated with the instant message session, wherein the method comprises the following steps: acquiring all principal members in the instant message session, wherein the principal members refer to members with principal identities, each member in the instant message session corresponds to an identity, and the types of the identities are divided into principal identities and auxiliary identities; acquiring events associated with all the main body members as associated events of the instant message session;

The acquiring the events associated with all the main body members as the associated events of the instant message session comprises: when the main members in the instant message session are agents and clients, acquiring all cases associated with the agents and clients, and taking all the associated cases as associated events with the instant message session; when the main body member in the instant message session is a project member, acquiring all projects associated with the project member, and taking all the associated projects as an associated event with the instant message session; acquiring events associated with all the main body members as associated events of the instant message session;

2. The method of claim 1, wherein the association event comprises: directly associating events;

When the processing end is detected to enter an instant message session, acquiring an associated event of the instant message session, wherein the event comprises the following steps:

when detecting that a processing end enters an instant message session, acquiring a channel entering the instant message session;

When the channel is an instant message channel initiated based on an event page, acquiring a direct association event of the instant message session, wherein the direct association event refers to an event which establishes a corresponding relation with the instant message session in advance.

3. The method of claim 1, wherein the association event comprises: directly associating events;

When the instant message session corresponds to a direct association event, the direct association event is used as the association event of the instant message session, wherein the direct association event refers to an event which establishes a corresponding relation with the instant message session in advance.

4. The method of claim 1, wherein the association event comprises: one or more of patent cases, project cases, trademark cases, copyright cases, litigation cases.

5. The method of claim 1, wherein displaying the event information of the associated event in an extension box of an instant message session box, the extension box being located in a preset edge area of the instant message session box, comprises:

When the related event is a patent case, case information of the related patent case is displayed in an expansion frame of an instant message dialog box, and the case information comprises: the case state and the case name, wherein the field of the case name is associated with a hyperlink, and the corresponding case interface can be quickly accessed through the hyperlink;

When the associated event is an item, item information of the associated item is displayed in an expansion box of an instant message dialog box, and the item information comprises: item names and item related information, wherein a hyperlink is associated with a field of the item names, and corresponding item interfaces can be quickly accessed through the hyperlink.

6. The method of claim 5, wherein the method further comprises:

when the node operation authority of the case state is an agent, displaying a quick processing button corresponding to the patent case in an expansion frame of the instant message dialog box of the agent end, wherein one-key processing can be realized through the quick processing button;

when the node operation authority of the case state is a client, displaying a quick processing button corresponding to the patent case in an expansion frame of the instant message dialog box of the client, and realizing one-key processing through the quick processing button.

7. The method of claim 5, wherein the item-related information comprises: patent case information associated with the project.

8. The method of claim 1, wherein upon detecting that the processing end enters an instant messaging session, prior to obtaining the association event for the instant messaging session, further comprising:

when a patent proposal request initiated by the client is received, acquiring client information and appointed agent information contained in the proposal request;

Generating a patent instant message group according to the client information and the agent information, wherein members of the patent instant message group comprise: the names of the patent instant message groups are automatically generated according to the proposal names in the proposal request;

Or alternatively

When a new project request initiated by the client is received, acquiring associated project members in the new project, automatically generating a project instant message group according to the associated project members, wherein the name of the project instant message group is automatically generated according to the name of the new project;

The project instant message group is associated to a corresponding project page, and the project instant message group can be quickly accessed through an instant message channel of the project page.

9. An information display device based on instant messages, which is applied to an intellectual property information processing platform, wherein the intellectual property information processing platform comprises: a plurality of processing terminals;

The device comprises:

The detection module is used for acquiring the association event of the instant message session when the processing end enters the instant message session, and comprises the following steps: when detecting that a processing end enters an instant message session, acquiring a channel entering the instant message session; when the channel is a direct initiated instant message channel, acquiring the member associated with the instant message session, and determining the associated event of the instant message session according to the member associated with the instant message session, wherein the method comprises the following steps: acquiring all principal members in the instant message session, wherein the principal members refer to members with principal identities, each member in the instant message session corresponds to an identity, and the types of the identities are divided into principal identities and auxiliary identities; acquiring events associated with all the main body members as associated events of the instant message session;

10. A computer readable storage medium, characterized in that a computer program is stored, which, when being executed by a processor, causes the processor to perform the steps of the instant message based information presentation method according to any of claims 1 to 9.

11. A computer device comprising a memory and a processor, the memory storing a computer program that, when executed by the processor, causes the processor to perform the steps of the instant message based information presentation method of any of claims 1 to 8.