CN114549108A

CN114549108A - Service estimation, subscription and dispatch system

Info

Publication number: CN114549108A
Application number: CN202011473714.6A
Authority: CN
Inventors: 许吉任
Original assignee: Juli Moving Freight Co ltd
Current assignee: Juli Moving Freight Co ltd
Priority date: 2020-11-27
Filing date: 2020-12-15
Publication date: 2022-05-27
Also published as: TWI754471B; TW202221584A

Abstract

The invention provides a service estimation, subscription and dispatch system, comprising: an input module for inputting user's account number and service requirement information; a resource inquiry module for determining whether the current resource can provide service; an evaluation module for generating a price quote message of the highest level of the necessary project cost plus the additional project cost when the service is confirmed to be provided; a quotation module for quotation; a back calculation suggestion module for generating another offer message to offer again when bargaining, the another offer message including the sum cost of the minimum level of at least one necessary item; a signing module for performing online electronic signing after accepting quotation; a personnel scheduling module for scheduling the manpower after the signing is finished; and a dispatching module for generating a dispatching order to the relevant personnel.

Description

Service estimation, subscription and dispatch system

Technical Field

The present invention relates to a service estimation and subscription system, and more particularly to a one-stop service estimation, subscription and dispatch system capable of performing self-scheduling engagement, collaborative valuation, bargaining, quoting, subscription, resource scheduling and dispatching.

Background

Chinese patent publication No. CN102122377A, "electronic commerce system for building house decoration and related appliances purchase", discloses an electronic commerce system for building house decoration and related appliances purchase, which provides a house decoration and related appliances purchase demand end, a planning design and engineering construction contract end, and an appliances and materials supply end, and utilizes an internet access device to connect a network in a server and a database, and includes the following steps: the functions of content description and appliance use requirements of house decoration, internal and external images of house current conditions, a three-dimensional image map, a decoration space dimension map, simulation image data of decoration operation and appliance installation, simulation image report data query, a decoration operation and appliance installation evolution map, construction monitoring and image recording and negotiation notice boards and the like. The disclosed technology integrates data of a demand end, an engineering acquisition end, an appliance and a material supply end on a line, so that mutual problems are communicated smoothly to promote business transaction, thereby the technology only emphasizes the category of an electronic business system and does not disclose a dragon type operation of automatically generating quotation by the system, automatically carrying out back calculation and bargaining according to the demand, signing on the line, carrying out manpower dispatching according to the contract and the like.

Disclosure of Invention

The invention aims to provide an integrated information system operable by employees and/or consumers, which is a service estimation, contract signing and dispatching system which aims at the service, such as the scheduling, the cost estimation, the back calculation suggestion, the contract signing, the personnel dispatching and the like of services, such as the moving home, the repair, the storage and the like, and is completed in a one-stop way in the information system.

The technical means of the present invention for achieving the above object is to provide a service estimation, subscription and dispatch system suitable for network information architecture operation, comprising: the system comprises an input module, a service processing module and a service processing module, wherein the input module is used for acquiring an input user account and service requirement information, and the service requirement information comprises demander information, a service combination, a service processing date interval and a service processing place; a resource inquiry module for confirming and replying whether the resource needed by the service combination has the margin; a valuation module, coupled to the input module and the resource requisition module, for querying the resource requisition module by the service requirement information and confirming that the answer is yes, generating a first service combination fee as a quotation message, the first service combination fee comprising a sum of fees of a highest level for each required item corresponding to the service category, plus a fee for the additional item; a quotation module, coupled to the valuation module, for providing the quotation information to the user, and accepting the user's readjustment quotation or accepting the quotation reply; a back calculation suggestion module, coupled to the quotation module and the valuation module, for generating a second service combination charge through the valuation module as a quotation message after a user replies to a readjusted quotation, and continuing the operation of the quotation module, wherein the second service combination charge includes a sum of charges corresponding to the service type with a minimum level of each required item or with a minimum level of at least one item; a signing module, coupled to the quotation module, for performing on-line electronic signing according to the reply of accepting quotation of the user, and storing the generated electronic contract into the storage unit; and a personnel scheduling module, coupled to the signing module and the resource inquiring module, for performing manpower scheduling according to the quotation information of the accepted quotation to dispatch to the relevant service personnel after the electronic signing is completed.

In some embodiments, the system further comprises: and the reporting module is coupled with the personnel scheduling module and used for feeding back another service requirement information required by the user to the input module after the relevant service personnel performs the service according to the contract and performing the subsequent service estimation, signing and dispatching operation.

In some embodiments, the evaluation module determines that the resource inquiry module returns no response, and prompts the user to re-adjust the content of the inputted service requirement information.

In some embodiments, the resource query module comprises: and confirming whether the required service personnel and the required tool equipment have the surplus resources or not according to the input service type and the service progress date interval.

In some embodiments, the required tool equipment comprises an internal unit held or provided by an external collaboration unit.

In some embodiments, the human scheduling of the human scheduling module includes a human of an internal unit or a human of an external cooperative unit.

In some embodiments, each level of all the required items is weighted independently from low to high, the inputted service requirement information further includes a budget upper limit cost, and if the first combined cost of the services generated by the valuation module is higher than the budget upper limit cost, the services of the additional item are sequentially removed, and then the weights in all the levels are sequentially removed from low to high on the premise that at least one level is required to be reserved for all the required items until the cost is reduced to be the same as or less than the budget upper limit cost.

In some embodiments, the weight assigned to each level of all required items is ranked according to operating profit level, with high profit weight being high and low profit weight being low.

In some embodiments, the signing module is further coupled to a credit investigation module (financial credit database) capable of checking bad payment records, for checking whether the user has a bad credit record before completing the online electronic signing, and stopping or resuming the signing action accordingly.

In some embodiments, the system further comprises a user login module, coupled to the input module, for giving a user right according to the account number and the password input by the login user, wherein the user right comprises a consumer right, and the consumer right can enter an offer place and an offer date to facilitate an evaluation personnel of a service provider to offer, so as to assist the consumer in trying to evaluate and sign a service, and the consumer right cannot use the functions of the sign module and the subsequent modules.

The invention has the following characteristics: the system of the invention has a nearly full-flow one-stop service system, and does not need to be as the known operation mode from the arrangement of service engagement special personnel, the estimation and quotation of service cost, the back calculation proposal of adjustment service detail items, online signing and personnel scheduling to the dispatched one-stop operation: the method comprises the steps of surveying service specifications and time, searching available resources by a company, quoting a price to a client, manually carrying out counter-calculation for bargaining, waiting for the client to sign a contract, establishing a contract, carrying out personnel scheduling, sending a work order to schedule scattered and long operation time intervals such as entry service personnel and time, and the like. The service project of the invention is designed with necessary projects and unnecessary additional projects required by completing the service, different service grades and relative cost are set for each necessary project, and different price quotation grade distances are achieved through combination of grade grades for application of back calculation suggestions.

Drawings

FIG. 1 is a block diagram of a service evaluation, subscription and dispatch system according to an embodiment of the present invention;

FIG. 2 is a system architecture diagram of a service evaluation, subscription and dispatch system including mechanisms for service database, credit investigation, reporting, user registration, etc. in accordance with an embodiment of the present invention;

FIG. 3 is a diagram illustrating data fields in a service database of the service estimation, subscription and dispatch system according to an embodiment of the present invention.

In the figure:

1, a service database; 11, service combination; 111, service category; 1111 necessary items; 1112, additional items; 12, an input module; 121, account number; 122, 122' service requirement information; 1221, information of the demander; 1222 selected service combination; 1223 service progress date interval; 1224, the service-conducting site; 13, a resource inquiry module; 131, cooperation unit; 14, an evaluation module; 141 first service combination charge; 15, a quotation module; 151, quotation information; 16, a back calculation suggestion module; 161 second service combination charge; 17, a signing module; 171, electronic contract; 172, a storage unit; 173, a credit investigation module; 1731, financial credit database; 18, a personnel scheduling module; 19, a dispatching module; 191, dispatching a work order; 21, a report module; 31, a user login module; 311, account number; 312, password.

Detailed Description

The present invention will be described in detail with reference to the drawings, wherein the drawings are simplified schematic drawings only to illustrate the basic structure of the present invention, and therefore, only the elements related to the present invention are shown in the drawings, and the elements shown are not drawn according to the number, shape, size ratio and the like during the implementation, and the specification and the size during the actual implementation are actually an optional design, and the layout of the elements may be more complicated. In addition, in the description, unless explicitly described to the contrary, the word "comprise" will be understood to mean that the elements described are included, but not to the exclusion of any other elements.

Please refer to fig. 1. The service estimation, subscription and dispatch system of the present embodiment is a software system suitable for operating a network information architecture, which can install software on the service access party, service execution party and cooperation unit party, respectively, for on-line real-time connection operation, and the system includes: a service database 1, an input module 12, a resource inquiry module 13, an evaluation module 14, a quotation module 15, a reverse calculation suggestion module 16, a contract module 17, a personnel scheduling module 18 and a dispatching module 19.

The input module 12 is configured to obtain an input user account 121 and a service requirement information 122, where the service requirement information 122 includes a requester information 1221, a service category 111 and a plurality of corresponding necessary items 1111 and at least one additional item 1112, a service progress date interval 1223, and a service progress location 1224. The example of the service category 111 as "migration" service is described as follows: the user may be a registered employee or a general consumer, the demander information 1221 may be a demander name, contact information, etc., the service category 111 may be "migration", each of the required items 1111 may be a "migration line" item, a "space selection" item, a "vehicle type category" item, and the additional items 1112 may be a "processing fee" item, a "cleaning and cleaning" item, a "box rental" item, etc. The service-progress date interval 1223 is a predetermined date range in which services can be performed, and the service-progress location 1224 is a carry-out address and a carry-in address.

The resource inquiry module 13 is used to confirm and reply whether the selected service class 111 has a margin for the required resource, and the confirmation method includes: the inputted service type 111 and the service progress date section 1223 are used to confirm whether or not there is a sufficient amount of service staff and tool equipment required in the company and the cooperation company. Also in the case of the migration service, if the transportation tool resource of the truck is used by the migration service, the resource inquiry module 13 will check whether the vehicle in the company or the cooperative entity can go out during the service progress date section 1223; corresponding to whether truck drivers, carriers, etc. must be used by the migration service are available.

It is emphasized that, in one embodiment, each level of all the required items 1111 is weighted independently from low to high, the inputted service requirement information 122 further includes a budget upper limit cost, and the first combined service cost 141 generated by the valuation module 14 is higher than the budget upper limit cost, and then the services of the additional item 1112 are sequentially removed, and the weights in all levels are sequentially removed one by one according to the premise that "at least one level needs to be reserved for all the required items 1111" until the cost is reduced to be equal to or less than the budget upper limit cost. The weights assigned to each level of all the necessary items 1111 are ranked according to the profit level, the profit-high weight is high, and the profit-low weight is low.

Further, as shown in FIG. 2. The sign-up module 17 is further coupled to a credit module 173, such as financial credit database 1731, for checking whether the user has a bad credit record before completing the online electronic sign-up, and stopping or resuming the sign-up action accordingly.

The valuation module 14, coupled to the input module 12 and the resource inquiry module 13, queries the resource inquiry module 13 with the service requirement information 122 and confirms that "yes" indicates that the current day is going on business, then the system automatically generates a first service combination fee 141 as a quote message 151, the first service combination fee 141 comprising the sum of the fees of the highest level selected from the different specification levels of each of the required items 1111 plus the fee of at least one of the additional items 1112.

The quotation module 15 is coupled to the valuation module 14, and is used for providing quotation information 151 to the user and receiving a 'readjust quotation' or 'accept quotation' reply from the user.

The back-calculation suggestion module 16, coupled to the quotation module 15 and the valuation module 14, is configured to generate a second service combination cost 161 as a quotation message 151 through the valuation module 14 after a user disagrees with the quotation, i.e. reverts to "readjusted quotation", and then proceed with the operation of the quotation module 15, where the second service combination cost 161 includes a sum of costs for which each necessary item 1111 corresponding to the service category 111 has the lowest level or at least one destination level has the lowest level.

The signing module 17, coupled to the quotation module 15, is configured to perform an online electronic signing according to a reply of "accepting quotation" of a user, and store a generated electronic contract 171 in a storage unit 172 electrically connected to the signing module 17 for storage.

The personnel scheduling module 18, coupled to the signing module 17 and the resource inquiry module 13, performs a manpower scheduling according to the quotation information 151 of the accepted quotation after completing the electronic signing, and plans the related service personnel and service contents.

The dispatch module 19, coupled to the staff scheduling module, is used for generating a dispatch list 191 to the relevant service staff according to the manpower scheduling result, so as to schedule the business trip schedule for service.

As shown in fig. 2 and 3. In order to apply the present invention to various service categories 111, the service evaluation, subscription and dispatch system may further include a service database 1 for storing a plurality of service combinations 11 (e.g. service combination one to service combination three of fig. 3), each service combination 11 includes a service category 111 (e.g. service category-a to C of fig. 3), a plurality of required items 1111 (e.g. service items-a, b, C of fig. 3) corresponding to the service category 111, an additional item 1112 (e.g. additional item-a, b of fig. 3) corresponding to the service category 111, each required item 1111 has a plurality of different levels (e.g. level-high, medium, low of fig. 3), each level has a corresponding fee, the additional item 1112 also has a corresponding fee, the input module 12 is coupled to the service database 1, such that the input module 12 obtains the service categories 111, the service categories 1112 stored in the service database 1, Each of the required items 1111 and the additional items 1112 is used as the evaluation basis for the first service combination cost 141 or the second service combination cost 161, and therefore, as shown in fig. 2, the service requirement information 122 inputted by the input module 12 can be the selected service combination 1222 from the service database 1.

It should be noted that the essential item 1111 referred to in the embodiment of the present invention is the item content that must be provided under the service category 111 to which it belongs, otherwise the work of the service cannot be performed and completed at the minimum, for example: in the case where the service category 111 is "transfer", the necessary items 1111 are "contents of moving objects" such as a large wardrobe x 2, a medium dining table x1, and "vehicle category" such as a medium wagon x 1; while the aforementioned additional items 1112 are not related to whether the "migration" service can be performed, they can enhance the user experience or company image, such as: whether to handle old furniture, whether to rent protective cartons, etc. As another example, when the service type 111 is "toilet repair", the necessary items 1111 are items such as "fecal pipe size", "toilet specification", "dry construction", and wet construction ", and the additional items 1112 are items such as" old toilet cleaning "and" tank hose replacement ".

The service database 11 is described below with reference to the service type "migration", the service type 111 is the "migration", the required item 1111 is the "migration line" item: whether the source and destination need to go up and down stairs; "spatial selection" item: whether a crane is required to be used or not and the tonnage; item "vehicle type category": tonnage, number, etc. of trucks or boxcars, vehicles; the additional items 1112 are: item "processing fee": whether to replace the old furniture and the old household appliances; "clean and sweep" item, "box rental" item: whether it is necessary to load the box.

In the foregoing embodiment, as shown in fig. 2. The service evaluation, subscription and dispatch system may further include a reporting module 21 coupled to the dispatching module 19 for feeding back another service requirement information 122' required by the user to the input module 12 after the dispatched relevant service personnel performs the service according to the contract, and performing the subsequent service evaluation, subscription and dispatch operation. For example, as shown in fig. 2, when performing the migration service, the service dispatching personnel may know that the space usage density of the user is too high, and further know that there is a service for inquiring the space storage from the user, the service dispatching personnel can convert the requirement into the service requirement information 122 (at this time, the service type is space storage, the necessary items are system cabinet and storage box, the system cabinet level is high and low, and the storage box is high, medium and low according to the material level), and key in the input module 12, and apply the service estimation, subscription and dispatch system again to perform the subsequent service.

However, in the foregoing embodiment, the user account 121 and the service requirement information 122 inputted by the input module 12 can be performed by a user login module 31, the user login module 31 is coupled to the input module 12 for giving a user right according to the account 311 and the password 312 inputted by the login user, the user right includes a consumer right, the consumer right can key a place and date of offer to arrange with the service provider's evaluator, so that the consumer and the evaluator perform service evaluation and contract together to assist the explanation and selection of professional necessary items or additional items. In addition, the consumer's right cannot use the functions of the signing module and its subsequent modules.

Furthermore, as shown in the foregoing embodiment, when the evaluation module 14 confirms that the response of the resource inquiry module 13 is no, indicating that the user wishes to negotiate a price, the system prompts the user to re-adjust the content of the inputted service requirement information 122, such as changing the time of the service proceeding date interval 1223 or changing the content of the necessary item 1111, so as to enable the re-evaluation module 14 to re-generate the first service combination fee 141, and then quote the fee for the user to refer.

It can be seen from the above description of the embodiments that the present invention not only provides a quotation and bargaining back-calculation mechanism to the consumer after the consumer demands and substantially queries the internal resources of the company to meet the conditions, but also performs online signing (signing has a credit investigation protection supplier function and electronic contract after signing has a reserve storage function) after the consumer accepts the quotation, and performs staff scheduling and completes the dispatching operation after the contract is completed. Furthermore, the invention applies the combination of various item levels to form the price difference corresponding to the service level, automatically adjusts the quotation and bargaining, and improves the more flexible service and price selection of consumers. In addition, the system of the invention has a return mechanism, and can provide another round of service estimation, contract signing and dispatching operation by using the input module after the dispatching service personnel contact with the consumer and obtain the additional or further service requirement of the consumer. Even the invention can utilize the user login module and the input module to carry out time contract between the consumer and the service specialist so as to be beneficial to carrying out the operations of estimation, quotation and price negotiation confirmation, signing and the like in a common way (not limited to the in-person meeting, but also carried out in a remote meeting at the cloud end).

The above-mentioned embodiments are merely preferred embodiments for fully illustrating the present invention, and the scope of the present invention is not limited thereto. The equivalent substitution or change made by the technical personnel in the technical field on the basis of the invention is all within the protection scope of the invention. The protection scope of the invention is subject to the claims.

Claims

1. A service estimation, subscription and dispatch system, suitable for a network information architecture, the system comprising:

an input module, which is used for obtaining an input user account and service requirement information, wherein the service requirement information comprises demander information, a service type, a corresponding necessary item and an additional item, a service proceeding date interval and a service proceeding place;

a resource inquiry module for confirming and replying whether the resource required by the selected service type has the surplus or not;

a valuation module, coupled to the input module and the resource requisition module, for querying the resource requisition module by the service requirement information and confirming that the answer is yes, generating a first service combination fee as a quotation message, the first service combination fee including a sum of highest-level fees selected from different specification levels of the required items, plus a fee of at least one additional item;

a quotation module, coupled to the valuation module, for providing the quotation information to the user and accepting the readjustment quotation of the user or accepting the reply of the quotation;

a back calculation suggestion module, coupled to the quotation module and the valuation module, for generating a second service combination charge through the valuation module as a quotation message after a user replies to a readjusted quotation, and continuing the operation of the quotation module, wherein the second service combination charge includes a sum of charges that a level of each required item corresponding to the service type is the lowest or at least one destination level is the lowest;

a signing module, coupled to the quotation module, for performing on-line electronic signing according to the reply of accepting quotation of the user, and storing the generated electronic contract into a storage unit;

a personnel scheduling module, coupled to the signing module and the resource inquiring module, for performing manpower scheduling according to the quotation information of the accepted quotation after completing the electronic signing; and

and the dispatching module is coupled with the personnel dispatching module and used for generating a dispatching list to relevant service personnel according to the manpower dispatching result.

2. The system as claimed in claim 1, further comprising a service database for storing a plurality of service combinations, each service combination including a service category, a plurality of required items corresponding to the service category, and an additional item corresponding to the service category, each required item having a plurality of different levels and corresponding costs, the additional item having a corresponding cost, the input module coupled to the service database for obtaining the service category, each of the required items and the additional item.

3. The system as claimed in claim 2, further comprising a reporting module coupled to the dispatching module for feeding back another service requirement information required by the user to the input module after the relevant service personnel performs the service according to the contract, and performing the subsequent service estimation, subscription and dispatching operations.

4. The system as claimed in claim 1, wherein the valuation module determines if the resource inquiry module replies, and prompts the user to adjust the content of the inputted service requirement information.

5. The system of claim 1, wherein the resource query module comprises: and confirming whether the required service personnel and the required tool equipment have the surplus resources or not according to the input service type and the service progress date interval.

6. The system of claim 5, wherein the required tool equipment comprises an internal entity or an external entity.

7. The system of claim 1, wherein the human scheduling module comprises an internal unit of human power or an external cooperative unit of human power.

8. The system as claimed in claim 1, wherein each level of all the required items is weighted from low to high, the inputted service requirement information further includes a budget upper limit cost, and the evaluation module sequentially eliminates the services of the additional items if the first combined service cost is higher than the budget upper limit cost, and reversely eliminates the weights from low to high in all levels one by one on the premise that at least one level is required to be reserved for all the required items until the cost is reduced to the same or less than the budget upper limit cost.

9. The service valuation, contract signing and dispatching system of claim 1, wherein each level of all required items is assigned a weight that is ranked according to operating profit-high, profit-high weight being high, profit-low weight being low.

10. The system of claim 1, wherein the subscription module is further coupled to a credit module capable of investigating bad payment records, for querying whether the user has bad credit records before completing the online electronic subscription, and stopping or resuming subscription behavior accordingly.