CN114500425B - Information processing method, device, equipment and storage medium - Google Patents

Abstract

The present invention provides an information processing method, device, equipment, and storage medium. The information processing method includes: receiving an inquiry message sent by a first user; obtaining historical purchase records of commodities currently accessed by the first user; The purchase record obtains multiple second users who have purchased the product; and sends the inquiry message to the multiple online second users. The invention realizes the flexibility of product inquiry and answer.

Description

Information processing method, device, equipment and storage medium

Background technique

With the development of Internet technology, online shopping has become an indispensable part of people's life. In online shopping, users can browse and visit commodities through the e-commerce platform, and place an order through the e-commerce platform to purchase the commodities. Online shopping is different from offline shopping. Users cannot directly contact the products, so they cannot know the quality and details of the products. For this reason, the current e-commerce platforms provide product reviews and offline questioning functions. For product reviews, after purchasing and signing for the product, the user can comment on the received product, and the review information can be displayed on the product detail page. For the offline questioning function, users can ask questions about the product, and the question information will be displayed on the product details page. When other users see the question information, they may answer the question information. All kinds of question information and answer information will be displayed on the details page of the product.

However, whether it is a product review or an offline question, the user needs to search for the required information by himself. At the same time, the product review and offline question may not have the information that the user wants to know. Even if the user uses the offline questioning function, he still needs to wait for other users to answer while browsing the products, and there may even be cases where no user answers.

Therefore, how to meet the user's questioning needs for commodities is a technical problem to be solved urgently by those skilled in the art.

Contents of the invention

In order to overcome the defects of the above-mentioned related technologies, the present invention provides an information processing method, device, equipment and storage medium, and further satisfies the user's demand for products.

According to one aspect of the present invention, an information processing method is provided, including:

receiving an inquiry message sent by the first user;

Acquiring historical purchase records of commodities currently accessed by the first user;

Obtain multiple second users who have purchased the product according to the historical purchase records;

The query message is sent to a plurality of online second users.

In some embodiments of the present application, the sending the query message to multiple second users in the online state includes:

Create a temporary chat group, the members of the temporary chat group include the first user and a plurality of second users who are online;

Sending the inquiry message in the temporary chat group.

In some embodiments of the present application, when the second user in the temporary chat group goes offline, the second user is made to withdraw from the temporary chat group.

In some embodiments of the present application, when the second user goes online, he automatically joins the temporary chat group, and provides historical chat records to the newly joined second user in the temporary chat group.

In some embodiments of the present application, the sending the query message to multiple second users in the online state includes:

sending the inquiry message to multiple second users in an online state through a private message;

A message reminder is displayed on the current interface of the multiple second users in the online state.

In some embodiments of the present application, after sending the query message to multiple second users in the online state includes:

receiving feedback information from at least one second user on the inquiry message;

In response to the feedback information being valid information, increase the number of objects in the object database of the second user.

In some embodiments of the present application, when the feedback information meets one or more of the following judgment conditions, the feedback information is valid information:

The number of words in the feedback information is greater than the set threshold;

The feedback information includes pictures/videos;

The feedback information is associated with positive evaluations of the first user, and the positive evaluations include positive keywords and/or positive scores.

In some embodiments of the present application, after acquiring multiple second users who have purchased the product according to the historical purchase records includes:

Determining a friend user of the first user from a plurality of second users who have purchased the commodity;

Obtaining sharing information published by friend users of the first user based on the commodity;

Send the sharing information to the first user.

In some embodiments of the present application, the commodity is associated with an inquiry reply database, and before receiving the inquiry message sent by the first user includes:

extracting a plurality of candidate inquiry messages of the commodity from the inquiry reply database;

In response to the first user's selection of the candidate query message, a reply message to the candidate query message selected by the first user is sent from the query reply database to the first user.

In some embodiments of the present application, after sending the reply message of the candidate inquiry message selected by the first user to the first user, it includes:

judging whether the first user has a negative evaluation of the reply message, and the negative evaluation includes negative keywords and/or negative ratings;

If yes, then execute acquiring the historical purchase records of the commodities currently accessed by the first user, obtain multiple second users who have purchased the commodities according to the historical purchase records, and send the described Steps to ask for a message.

According to yet another aspect of the present application, an information processing device is also provided, including:

A receiving module, configured to receive an inquiry message sent by the first user;

A first obtaining module, configured to obtain historical purchase records of commodities currently accessed by the first user;

The second obtaining module is used to obtain a plurality of second users who have purchased the product according to the historical purchase records;

A sending module, configured to send the inquiry message to multiple second users who are online.

According to another aspect of the present invention, there is also provided an electronic device, the electronic device includes: a processor; a storage medium, on which a computer program is stored, and when the computer program is run by the processor, the above-mentioned step.

According to still another aspect of the present invention, a storage medium is further provided, on which a computer program is stored, and when the computer program is run by a processor, the above-mentioned steps are executed.

Compared with the prior art, the present invention has the advantages of:

By receiving the query message generated in real time when the first user accesses the product, the query is sent in detail to multiple online second users who have purchased the product, so that the second user can answer. Thus, compared with product reviews and offline questioning functions, users can provide targeted instant inquiry messages, and instant inquiry messages are sent to multiple other online users who can answer and are online, improving the answering efficiency and answering efficiency of other users. Effectiveness, no need for users to search for information by themselves, and no need for users to wait for a long time after asking questions, so as to optimize the user's product inquiry experience.

Description of drawings

The above and other features and advantages of the present invention will become more apparent by describing in detail example embodiments thereof with reference to the accompanying drawings.

Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention.

Fig. 2 shows a flow chart of sending the inquiry message to multiple second users in an online state according to an embodiment of the present invention.

Fig. 3 shows a flow chart of sending the inquiry message to multiple second users in the online state according to another embodiment of the present invention.

Fig. 4 shows a flow chart of receiving feedback information from a second user according to an embodiment of the present invention

Fig. 5 shows a flow chart of acquiring commodity information through shared information of friend users according to an embodiment of the present invention.

Fig. 6 shows a schematic diagram of replying through an inquiry reply database according to an embodiment of the present invention.

Fig. 7 shows a block diagram of an information processing device according to an embodiment of the present invention.

Fig. 8 schematically shows a schematic diagram of a computer-readable storage medium in an exemplary embodiment of the present invention.

Fig. 9 schematically shows a schematic diagram of an electronic device in an exemplary embodiment of the present invention.

Detailed ways

Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

Furthermore, the drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in software, or in one or more hardware modules or integrated circuits, or in different network and/or processor means and/or microcontroller means.

The flowcharts shown in the figures are illustrative only and do not necessarily include all steps. For example, some steps can be decomposed, and some steps can be combined or partly combined. Therefore, the actual execution sequence may be changed according to the actual situation.

Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention. The information processing method includes the following steps:

Step S110: Receive an inquiry message sent by the first user.

Specifically, the first user may send an inquiry message through an online shopping client deployed on the user equipment. The online shopping client can provide online shopping services to users in the form of applications, applets, and web pages.

Specifically, an entry for sending an inquiry message may be provided to the user on a product list page or a product detail page. The user can operate the sending portal of the query message, input the content of the query message, and send it to the server of the online shopping platform. Thus, the inquiry message has an association relationship with the product currently accessed by the user.

Step S120: Obtain historical purchase records of commodities currently accessed by the first user.

Specifically, the query information in step S110 has a relationship with the product currently accessed by the user, so the historical purchase record of the product can be obtained. Specifically, the historical purchase records of commodities can be stored in the database of the e-commerce platform. Through identification information such as commodity identification, commodity inventory unit identification, etc., the historical purchase records of commodities can be obtained from the database.

Step S130: Obtain a plurality of second users who have purchased the product according to the historical purchase records.

Step S140: Send the inquiry message to multiple second users in an online state.

Specifically, when the user logs in to the online shopping terminal and the online shopping terminal remains active at the front end or the background, the user is in an online state. User information can be associated and marked whether the user is online or not.

In the information processing method provided by the present invention, by receiving an inquiry message that occurs in real time when a first user accesses a commodity, the inquiry is sent in detail to multiple second users who have purchased the commodity and are online, so that the second The user answers. Thus, compared with product reviews and offline questioning functions, users can provide targeted instant inquiry messages, and instant inquiry messages are sent to multiple other online users who can answer and are online, improving the answering efficiency and answering efficiency of other users. Effectiveness, no need for users to search for information by themselves, and no need for users to wait for a long time after asking questions, so as to optimize the user's product inquiry experience.

The present application may provide multiple implementation manners of sending an inquiry message to the second user. Fig. 2 and Fig. 3 respectively show two different modes of sending inquiry messages.

Referring to Fig. 2 below, Fig. 2 shows a flow chart of sending the inquiry message to multiple second users in an online state according to an embodiment of the present invention. Figure 2 shows the following steps in total:

Step S141: Create a temporary chat group, the members of which include the first user and a plurality of online second users.

Step S142: Send the inquiry message in the temporary chat group.

Thus, the inquiry message is sent through the temporary chat group created in steps S141 to S142, and the first user can receive a reply to the inquiry message from the second user in the temporary chat group.

Specifically, when an inquiry message is sent in the temporary chat group, relevant information about associated commodities may be sent to the temporary chat group together. In some embodiments, the same information may be displayed on the chat interface of the users in the temporary chat group. For example, the picture and name of the product can be displayed in the form of a chat card, and the chat card can be associated with a link to the product detail page for the user to operate and jump to the product detail page. Thus, each user in the temporary chat group can display the same chat card information. In other embodiments, different information can be displayed on the chat interface of the second user in the temporary chat group. For example, the query information is associated with the order information of each second user to be sent in the temporary chat group. For example, when the first user sends an inquiry message, the second user A in the temporary chat group will receive the inquiry message and the order information for the second user A to purchase the commodity; the second user B in the temporary chat group will receive To the inquiry information and the order information of the second user B purchasing the commodity. In this way, the second user can recall the relevant shopping experience through the order information, so as to answer the inquiry information.

Specifically, in the temporary chat group, the second user's reply to the inquiry message will be displayed to each member of the temporary chat group, thus, other customers who have purchased the product in the temporary chat group can be caused to discuss, The first user can obtain a more specific answer based on the discussion information.

Specifically, when the second user in the temporary chat group goes offline, the second user may be made to withdraw from the temporary chat group. When the second user logs out, it may be considered that the second user is offline. The purpose of creating the temporary chat group is to facilitate answering query messages for the first user. Therefore, when the second user goes offline, the second user cannot answer the first user in the offline state, and making the offline second user in the temporary chat group will increase the management and communication of the temporary chat group Therefore, making the offline second user withdraw from the temporary chat group is helpful to the management of the temporary chat group by the online shopping platform.

Specifically, when the second user goes online, it can automatically join the temporary chat group, and provide historical chat records to the newly joined second user in the temporary chat group. In this way, the members of the temporary chat group can be dynamically changed, the probability of the second user answering the inquiry message is increased, and the efficiency of the first user to obtain effective feedback is improved. In some embodiments, inquiry information may only be provided to the newly joined second user, so that the second user can clarify the function and demand of the temporary chat group. In some other embodiments, the inquiry information may be displayed in a conspicuous position of the temporary chat group, and the historical feedback information of other second users may be displayed on the common chat interface. Thus, the second user who newly joins the temporary chat group can not only clarify the function requirements of the temporary chat group, but also learn the feedback of other second users, and can reply or supplement based on the feedback of other second users.

Further, the temporary chat group may be released in response to the closing operation of the first user, and after the temporary chat group is released, members of the temporary chat group cannot communicate through the temporary chat group. The first user can close the temporary chat group after receiving valid reply information. The temporary chat group can also be automatically released when the duration of the nearest message exceeds the set duration. In other words, when no one replies again for a long time, release the temporary chat group (feature in the manual).

Further, in an online shopping platform that originally has an offline questioning function, when the temporary chat group is released, the query message and historical chat records of the temporary chat group can be converted into an offline questioning format and added to the offline questioning area, so that Viewed by other users.

Referring to FIG. 3 below, FIG. 3 shows a flow chart of sending the inquiry message to multiple second users in an online state according to another embodiment of the present invention. Figure 3 shows the following steps in total:

Step S143: sending the inquiry message to multiple online second users via private message.

Step S144: displaying message reminders on the current interfaces of multiple second users who are online.

Specifically, through step S143 and step S144, an inquiry message can be sent to the second user by way of private message and message reminder. Compared with the embodiment of the temporary chat group, the method of private message can facilitate the second user to feed back more private and secure information. By means of a message reminder, it is convenient for the second user to know that there are currently users who have questions about the products they purchased before and need to be answered. Further, when the query message is sent to multiple online second users through private messages, relevant information about the associated product and/or order information for the second user to purchase the product may be sent to the second user at the same time.

Further, in the above-mentioned method of sending inquiry messages in temporary chat groups and private messages, the server of the online shopping platform can check the information of the inquiry messages and feedback information to automatically shield sensitive information. Specifically, the information checking algorithm of product reviews and offline questioning functions can be reused in the inquiry message sending method of temporary chat groups and private messages to automatically block sensitive information, so that there is no need to provide information for the new inquiry message function information checking algorithm.

Referring to FIG. 4 below, FIG. 4 shows a flow chart of receiving feedback information from a second user according to an embodiment of the present invention. Figure 4 shows the following steps in total:

Step S151: Receive feedback information from at least one second user on the inquiry message.

Step S152: increase the number of objects in the object database of the second user in response to the feedback information being valid information.

Specifically, through step S151 and step S152, corresponding rewards can be given to the second user who feeds back valid information. Objects of the object database may include, but are not limited to, points, gifts, money, and the like. Through the incentive of the object, the second user is encouraged to give feedback on the inquiry message of the first user, so that the first user can obtain an effective feedback reply. Further, the objects and the number of objects added to the second user who provides valid information can be sent to the second user together with the inquiry information, so as to obtain relevant reward information before the second user gives feedback, thereby further motivating the second user to perform reply. The objects rewarded to the second user may be provided by the first user or provided by the online shopping platform, and this application is not limited thereto.

Specifically, the determination of valid information may be performed by the first user. For example, the first user may select one piece of feedback information from multiple pieces of feedback information as valid information. In some variations, the determination of valid information may also be automatically performed by the server of the online shopping platform. For example, when the feedback information meets one or more of the following judgment conditions, it can be automatically judged that the feedback information is valid information: the number of words in the feedback information is greater than the set threshold; the feedback information includes pictures/videos; the The feedback information is associated with positive evaluations of the first user, and the positive evaluations include positive keywords and/or positive scores. The server of the online shopping platform can maintain the positive keyword table, thereby, it can be judged whether the positive evaluation includes the positive keyword according to the matching between the first user's evaluation and the positive keyword table. Further, in a specific implementation, when the object rewarded to the second user is provided by the first user, the judgment of valid information can be performed by the first user; when the object rewarded to the second user is provided by the online shopping platform, the effective information The determination of the information can be performed by the server of the online shopping platform.

Referring to FIG. 5 below, FIG. 5 shows a flow chart of acquiring commodity information through sharing information of friend users according to an embodiment of the present invention. Figure 5 shows the following steps in total:

Step S161: Determine friend users of the first user from multiple second users who have purchased the product.

Step S162: Obtain sharing information published by friends of the first user based on the product.

Step S163: Send the shared information to the first user.

Specifically, the shared information may be, for example, the information of the user's circle of friends, which is used to share the information posted by the user to its friend users in a passive browsing manner. In some embodiments, the online shopping client can also provide the user with the function of the circle of friends, so that after the user makes a purchase through the online shopping client, he can share product information, product evaluation, etc. in the circle of friends based on the shopping order. . Thus, the shared information in Moments will be associated with a product identifier. The commodity identifier may be used in step S162 to obtain the corresponding shared information by matching the commodity identifier queried by the first user with the commodity identifier associated with the shared information. The above step S161 to step S163 can send to the first user the relevant evaluations of the friend users of the first user on the product by matching the shared information. On the one hand, the confidence level of the evaluation of the friend information of the first user is higher; on the other hand, richer product-related information can be provided to the first user, so as to answer the inquiry message of the first user.

In a modification of the above embodiment, after the shared information is acquired in step S162, keyword matching may be performed on the shared information and the inquiry information. If the same keyword does not exist in the shared information and the inquiry information, the shared information may not be Send to the first user; if the shared information and the query information have the same keyword, the shared information can be sent to the first user. When the same keywords exist in the shared information and the inquired information, the shared information is more likely to include the answer to the inquired information. Therefore, the shared information is further screened by keyword matching in order to provide more targeted information to the first user. Information. Keywords may include but are not limited to price, comfort, length, size, weight, quality control, etc., and this application is not limited thereto.

Specifically, the shared information may be associated with a valid period of sharing, and steps S162 to S163 may only process the shared information within the valid period of sharing.

Further, step S163 may directly send the screenshot of the shared information to the first user. In some variations, the text message of sharing information may also be sent to the first user. This application is not intended to be limited thereto.

Referring to FIG. 6 below, FIG. 6 shows a schematic diagram of replying through an inquiry reply database according to an embodiment of the present invention. In this embodiment, the commodity is associated with an inquiry reply database (offline inquiry function). Figure 6 shows the following steps in total:

Step S101: extracting a plurality of candidate inquiry messages of the commodity from the inquiry reply database.

Step S102: In response to the first user's selection of the candidate query message, from the query reply database, send the reply message of the candidate query message selected by the first user to the first user.

Step S103: Determine whether the first user has a negative evaluation on the reply message, and the negative evaluation includes negative keywords and/or negative ratings.

If the determination in step S103 is yes, execute steps S110 to S140.

Specifically, the embodiment shown in FIG. 6 can provide the first user with common query messages and reply messages for the product before the first user actively inquires, thereby reducing the number of temporary group chats to be created. / The number of private messages, which is convenient for the server of the online shopping platform to manage the communication.

When the first user has a negative evaluation on the reply message, the first user may be provided with an active query entry. The server of the online shopping platform can maintain the negative keyword table, thereby, it can be judged whether the negative evaluation includes the negative keyword according to the matching between the first user's evaluation and the negative keyword table.

The above are just multiple specific implementations of the information processing method of the present invention, and each implementation can be implemented independently or in combination, and the present invention is not limited thereto. Further, the flow chart of the present invention is only schematic, and the order of execution between the steps is not limited thereto. The splitting, merging, sequence exchange, and other synchronous or asynchronous execution methods of the steps are all within the scope of protection of the present invention. within range.

Referring to FIG. 7 below, FIG. 7 shows a block diagram of an information processing device according to an embodiment of the present invention. The information processing device 200 includes a receiving module 210 , a first obtaining module 220 , a second obtaining module 230 and a sending module 240 .

The receiving module 210 is configured to receive an inquiry message sent by the first user;

The first obtaining module 220 is used to obtain the historical purchase records of the commodities currently accessed by the first user;

The second obtaining module 230 is used to obtain a plurality of second users who have purchased the product according to the historical purchase records;

The sending module 240 is configured to send the inquiry message to a plurality of online second users.

In the information processing device according to the exemplary embodiment of the present invention, by receiving an inquiry message generated in real time when a first user accesses an item, the inquiry is sent in detail to a plurality of online second users who have purchased the item, In order to facilitate the second user to answer. Thus, compared with product reviews and offline questioning functions, users can provide targeted instant inquiry messages, and instant inquiry messages are sent to multiple other online users who can answer and are online, improving the answering efficiency and answering efficiency of other users. Effectiveness, no need for users to search for information by themselves, and no need for users to wait for a long time after asking questions, so as to optimize the user's product inquiry experience.

FIG. 7 only schematically shows the information processing device 200 provided by the present invention. On the premise of not violating the concept of the present invention, the splitting, merging and adding of modules are all within the protection scope of the present invention. The information processing device 200 provided by the present invention can be implemented by software, hardware, firmware, plug-ins and any combination thereof, and the present invention is not limited thereto.

In an exemplary embodiment of the present invention, there is also provided a computer-readable storage medium, on which a computer program is stored. When the program is executed by, for example, a processor, the information processing method described in any of the above-mentioned embodiments can be implemented. step. In some possible implementations, various aspects of the present invention can also be implemented in the form of a program product, which includes program code, and when the program product is run on a terminal device, the program code is used to make the The terminal device executes the steps according to various exemplary embodiments of the present invention described in the information processing method section above in this specification.

As shown in FIG. 8 , a program product 700 for implementing the above method according to an embodiment of the present invention is described, which can adopt a portable compact disk read-only memory (CD-ROM) and include program codes, and can be used in terminal equipment, For example running on a personal computer. However, the program product of the present invention is not limited thereto. In this document, a readable storage medium may be any tangible medium containing or storing a program, and the program may be used by or in combination with an instruction execution system, apparatus or device.

The program product may reside on any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination thereof. More specific examples (non-exhaustive list) of readable storage media include: electrical connection with one or more conductors, portable disk, hard disk, random access memory (RAM), read only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination of the foregoing.

The computer readable storage medium may include a data signal carrying readable program code in baseband or as part of a carrier wave traveling as a data signal. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing. A readable storage medium may also be any readable medium other than a readable storage medium that can send, propagate or transport a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the readable storage medium may be transmitted by any suitable medium, including but not limited to wireless, cable, optical cable, RF, etc., or any suitable combination of the above.

Program code for carrying out the operations of the present invention may be written in any combination of one or more programming languages, including object-oriented programming languages—such as Java, C++, etc., as well as conventional procedural programming languages. Programming language - such as "C" or a similar programming language. The program code may execute entirely on the tenant computing device, partly on the tenant device, as a stand-alone software package, partly on the tenant computing device and partly on a remote computing device, or entirely on the remote computing device or server to execute. In cases involving a remote computing device, the remote computing device may be connected to a tenant computing device through any kind of network, including a local area network (LAN) or a wide area network (WAN), or alternatively, may be connected to an external computing device (e.g., using an Internet service provider). business to connect via the Internet).

In an exemplary embodiment of the present invention, there is also provided an electronic device, which may include a processor, and a memory for storing executable instructions of the processor. Wherein, the processor is configured to execute the steps of the information processing method in any one of the above embodiments by executing the executable instructions.

Those skilled in the art can understand that various aspects of the present invention can be implemented as systems, methods or program products. Therefore, various aspects of the present invention can be embodied in the following forms, that is: a complete hardware implementation, a complete software implementation (including firmware, microcode, etc.), or a combination of hardware and software implementations, which can be collectively referred to herein as "circuit", "module" or "system".

An electronic device 500 according to this embodiment of the present invention is described below with reference to FIG. 9 . The electronic device 500 shown in FIG. 9 is only an example, and should not limit the functions and scope of use of this embodiment of the present invention.

As shown in FIG. 9, electronic device 500 takes the form of a general-purpose computing device. Components of the electronic device 500 may include, but are not limited to: at least one processing unit 510, at least one storage unit 520, a bus 530 connecting different system components (including the storage unit 520 and the processing unit 510), a display unit 540, and the like.

Wherein, the storage unit stores program codes, and the program codes can be executed by the processing unit 510, so that the processing unit 510 executes various exemplary programs according to the present invention described in the information processing method section above in this specification. Implementation steps. For example, the processing unit 510 may execute the steps shown in FIG. 1 .

The storage unit 520 may include a readable medium in the form of a volatile storage unit, such as a random access storage unit (RAM) 5201 and/or a cache storage unit 5202 , and may further include a read-only storage unit (ROM) 5203 .

The storage unit 520 may also include a program/utility 5204 having a set (at least one) of program modules 5205, such program modules 5205 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of these examples may include the implementation of the network environment.

Bus 530 may represent one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local area using any of a variety of bus structures. bus.

The electronic device 500 can also communicate with one or more external devices 600 (such as keyboards, pointing devices, bluetooth devices, etc.), communicate with one or more devices that enable tenants to interact with the electronic device 500, and/or communicate with Any device (eg, router, modem, etc.) that enables the electronic device 500 to communicate with one or more other computing devices. Such communication may occur through input/output (I/O) interface 550 . Moreover, the electronic device 500 can also communicate with one or more networks (such as a local area network (LAN), a wide area network (WAN) and/or a public network such as the Internet) through the network adapter 560 . The network adapter 560 can communicate with other modules of the electronic device 500 through the bus 530 . It should be appreciated that although not shown, other hardware and/or software modules may be used in conjunction with electronic device 500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives And data backup storage system, etc.

Through the description of the above implementations, those skilled in the art can easily understand that the example implementations described here can be implemented by software, or by combining software with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, and the software product can be stored in a non-volatile storage medium (which can be a CD-ROM, U disk, mobile hard disk, etc.) or on a network , including several instructions to enable a computing device (which may be a personal computer, a server, or a network device, etc.) to execute the above information processing method according to the embodiments of the present invention.

Compared with the prior art, the present invention has the advantages of:

By receiving the query message generated in real time when the first user accesses the product, the query is sent in detail to multiple online second users who have purchased the product, so that the second user can answer. Thus, compared with product reviews and offline questioning functions, users can provide targeted instant inquiry messages, and instant inquiry messages are sent to multiple other online users who can answer and are online, improving the answering efficiency and answering efficiency of other users. Effectiveness, no need for users to search for information by themselves, and no need for users to wait for a long time after asking questions, so as to optimize the user's product inquiry experience.

Other embodiments of the invention will be readily apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any modification, use or adaptation of the present invention, these modifications, uses or adaptations follow the general principles of the present invention and include common knowledge or conventional technical means in the technical field not disclosed in the present invention . The specification and examples are to be considered exemplary only, with the true scope and spirit of the invention indicated by the appended claims.

Claims (13)

1. An information processing method, characterized in that, comprising: receiving an inquiry message sent by the first user; Acquiring historical purchase records of commodities currently accessed by the first user; Obtain multiple second users who have purchased the product according to the historical purchase records; The query message is sent to a plurality of online second users. 2. The information processing method according to claim 1, wherein the sending the inquiry message to a plurality of online second users comprises: Create a temporary chat group, the members of the temporary chat group include the first user and a plurality of second users who are online; Sending the inquiry message in the temporary chat group. 3. The information processing method according to claim 2, wherein when the second user in the temporary chat group goes offline, the second user is made to withdraw from the temporary chat group. 4. The information processing method according to claim 2, wherein when the second user goes online, he automatically joins the temporary chat group, and sends a message to the newly added second user in the temporary chat group Provide historical chat records. 5. The information processing method according to claim 1, wherein the sending the inquiry message to a plurality of online second users comprises: sending the inquiry message to multiple second users in an online state through a private message; A message reminder is displayed on the current interface of the multiple second users in the online state. 6. The information processing method according to claim 1, characterized in that, after sending the inquiry message to a plurality of online second users, the method comprises: receiving feedback information from at least one second user on the inquiry message; In response to the feedback information being valid information, increase the number of objects in the object database of the second user. 7. The information processing method according to claim 6, wherein the feedback information is valid information when the feedback information meets one or more of the following judgment conditions: The number of words in the feedback information is greater than the set threshold; The feedback information includes pictures/videos; The feedback information is associated with positive evaluations of the first user, and the positive evaluations include positive keywords and/or positive scores. 8. The information processing method according to claim 1, wherein after acquiring multiple second users who have purchased the product according to the historical purchase records, the method comprises: Determining a friend user of the first user from a plurality of second users who have purchased the commodity; Obtaining sharing information published by friend users of the first user based on the commodity; Send the shared information to the first user. 9. The information processing method according to claim 1, wherein the commodity is associated with an inquiry reply database, and before receiving the inquiry message sent by the first user includes: extracting a plurality of candidate inquiry messages of the commodity from the inquiry reply database; In response to the first user's selection of the candidate query message, a reply message to the candidate query message selected by the first user is sent from the query reply database to the first user. 10. The information processing method according to claim 9, wherein after sending the reply message of the candidate inquiry message selected by the first user to the first user, the method comprises: judging whether the first user has a negative evaluation of the reply message, and the negative evaluation includes negative keywords and/or negative ratings; If yes, then execute acquiring the historical purchase records of the commodities currently accessed by the first user, obtain multiple second users who have purchased the commodities according to the historical purchase records, and send the described Steps to ask for a message. 11. An information processing device, characterized in that it comprises: A receiving module, configured to receive an inquiry message sent by the first user; A first obtaining module, configured to obtain historical purchase records of commodities currently accessed by the first user; The second obtaining module is used to obtain a plurality of second users who have purchased the product according to the historical purchase records; A sending module, configured to send the inquiry message to multiple second users who are online. 12. An electronic device, characterized in that the electronic device comprises: processor; A memory on which is stored a computer program which is executed by the processor when running: The information processing method according to any one of claims 1 to 10. 13. A storage medium, wherein a computer program is stored on the storage medium, and the computer program is executed when the processor runs: The information processing method according to any one of claims 1 to 10.

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