CN114500425B - Information processing method, device, equipment and storage medium - Google Patents
Information processing method, device, equipment and storage medium Download PDFInfo
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- CN114500425B CN114500425B CN202210086141.4A CN202210086141A CN114500425B CN 114500425 B CN114500425 B CN 114500425B CN 202210086141 A CN202210086141 A CN 202210086141A CN 114500425 B CN114500425 B CN 114500425B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9536—Search customisation based on social or collaborative filtering
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/01—Social networking
Abstract
The invention provides an information processing method, an information processing device, information processing equipment and a storage medium, wherein the information processing method comprises the following steps: receiving an inquiry message sent by a first user; acquiring a historical purchasing record of a commodity currently accessed by the first user; acquiring a plurality of second users who purchased the commodity according to the historical purchase record; the query message is sent to a plurality of second users in an online state. The invention realizes flexibility of commodity inquiry and solution.
Description
Technical Field
The present invention relates to the field of computer applications, and in particular, to an information processing method, apparatus, device, and storage medium.
Background
With the development of internet technology, online shopping becomes an indispensable part of people's life. In online shopping, a user can browse and access commodities through an e-commerce platform and make an order through the e-commerce platform so as to purchase the commodities. Unlike online shopping, users cannot directly contact commodities, so that commodity quality, commodity details and the like cannot be obtained, and therefore, the current e-commerce platform provides commodity comment and offline questioning functions. For commodity comments, after purchasing and signing in commodities, users can comment on the received commodities, and comment information can be displayed on detail pages of the commodities. For the offline questioning function, a user can ask a commodity, questioning information can be displayed on a commodity detail page, and after other users see the questioning information, the questioning information can be answered. Various types of question information and answer information display detailed pages of the goods.
However, whether it is a commodity comment or an offline question, the user needs to search for the required information by himself, and at the same time, the commodity comment and the offline question may not have the information the user wants to know. Even if the user uses the offline questioning function, the user needs to wait for the solution when the other users browse the commodity, and even the user does not answer.
Therefore, how to meet the questioning requirement of the user on the commodity is a technical problem to be solved by the person skilled in the art.
Disclosure of Invention
In order to overcome the defects of the related art, the invention provides an information processing method, an information processing device, information processing equipment and a storage medium, so as to meet the questioning requirement of a user on commodities.
According to an aspect of the present invention, there is provided an information processing method including:
receiving an inquiry message sent by a first user;
acquiring a historical purchasing record of a commodity currently accessed by the first user;
acquiring a plurality of second users who purchased the commodity according to the historical purchase record;
the query message is sent to a plurality of second users in an online state.
In some embodiments of the present application, the sending the query message to the plurality of second users in an online state includes:
creating a temporary chat group, wherein members of the temporary chat group comprise the first user and a plurality of second users in an online state;
and sending the inquiry message in the temporary chat group.
In some embodiments of the present application, a second user located in the temporary chat group is caused to exit the temporary chat group when the second user is offline.
In some embodiments of the present application, the temporary chat group is automatically joined when the second user is online, and a history chat record is provided to the newly joined second user in the temporary chat group.
In some embodiments of the present application, the sending the query message to the plurality of second users in an online state includes:
sending the inquiry message to a plurality of second users on-line through private messages;
and displaying message reminding on the current interfaces of the second users in the online state.
In some embodiments of the present application, the sending the query message to the plurality of second users in the online state includes:
receiving feedback information of at least one second user on the inquiry message;
and in response to the feedback information being effective information, increasing the number of objects of the object database of the second user.
In some embodiments of the present application, the feedback information is valid information when the feedback information meets one or more of the following conditions:
the word number of the feedback information is larger than a set threshold value;
the feedback information comprises pictures/videos;
the feedback information is associated with a forward rating of the first user, the forward rating including a forward keyword and/or a forward score.
In some embodiments of the present application, the acquiring the plurality of second users who purchased the commodity according to the historical purchase record includes:
determining friend users of the first user from a plurality of second users who purchase the commodity;
acquiring sharing information issued by friend users of the first user based on the commodity;
and sending the sharing information to the first user.
In some embodiments of the present application, the commodity is associated with an inquiry response database, and before receiving the inquiry message sent by the first user, the method includes:
extracting a plurality of candidate query messages for the item from the query response database;
responsive to the first user selecting the candidate query message, a response message to the first user selected candidate query message is sent from the query response database to the first user.
In some embodiments of the present application, the sending the reply message of the candidate query message selected by the first user to the first user includes:
judging whether the first user is negative evaluation on the reply message, wherein the negative evaluation comprises a negative keyword and/or a negative score;
if yes, the step of acquiring the historical purchasing record of the commodity currently accessed by the first user, acquiring a plurality of second users who purchase the commodity according to the historical purchasing record, and sending the query message to the plurality of second users in an online state.
According to still another aspect of the present application, there is also provided an information processing apparatus including:
the receiving module is used for receiving an inquiry message sent by a first user;
the first acquisition module is used for acquiring a historical purchasing record of the commodity currently accessed by the first user;
the second acquisition module is used for acquiring a plurality of second users who have purchased the commodity according to the historical purchase record;
and the sending module is used for sending the inquiry message to a plurality of second users in an online state.
According to still another aspect of the present invention, there is also provided an electronic apparatus including: a processor; a storage medium having stored thereon a computer program which, when executed by the processor, performs the steps as described above.
According to a further aspect of the present invention there is also provided a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps as described above.
Compared with the prior art, the invention has the advantages that:
and sending the query message which occurs in real time when the first user accesses the commodity to a plurality of second users who purchase the commodity and are online in detail so as to facilitate the second users to answer. Therefore, compared with commodity comments and offline questioning functions, the user can provide instant query messages in a targeted manner, the instant query messages are sent to a plurality of other users which can answer and are in an online state, the answer efficiency and the answer effectiveness of the other users are improved, the users do not need to search information by themselves, the users do not need to wait for a long time after asking questions, and the commodity inquiring experience of the users is optimized.
Drawings
The above and other features and advantages of the present invention will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings.
Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention.
Fig. 2 shows a flow chart of sending the query message to a plurality of second users in an online state according to an embodiment of the invention.
Fig. 3 shows a flow chart of sending the query message to a plurality of second users in an online state according to another embodiment of the invention.
FIG. 4 shows a flow chart of receiving feedback information of a second user according to an embodiment of the invention
Fig. 5 shows a flowchart for acquiring merchandise information through sharing information of a friend user according to an embodiment of the present invention.
Fig. 6 shows a schematic diagram of replies by querying a reply database according to an embodiment of the invention.
Fig. 7 shows a block diagram of an information processing apparatus according to an embodiment of the present invention.
Fig. 8 schematically illustrates a computer-readable storage medium according to an exemplary embodiment of the present invention.
Fig. 9 schematically illustrates an electronic device according to an exemplary embodiment of the invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. However, the exemplary embodiments may be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
Furthermore, the drawings are merely schematic illustrations of the present invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus a repetitive description thereof will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in software or in one or more hardware modules or integrated circuits or in different networks and/or processor devices and/or microcontroller devices.
The flow diagrams depicted in the figures are exemplary only and not necessarily all steps are included. For example, some steps may be decomposed, and some steps may be combined or partially combined, so that the order of actual execution may be changed according to actual situations.
Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention. The information processing method includes the steps of:
step S110: and receiving an inquiry message sent by the first user.
In particular, the first user may send an inquiry message through an online shopping client disposed on the user device. The online shopping client may be in the form of an application, applet, web page, etc. for providing online shopping services.
In particular, a user may be provided with a portal for sending inquiry messages on a merchandise list page or merchandise detail page. The user may operate a transmission portal of the query message, input the content of the query message, and transmit to a server of the online shopping platform. Thus, the inquiry message has an association relationship with the commodity currently accessed by the user.
Step S120: and acquiring a historical purchasing record of the commodity currently accessed by the first user.
Specifically, the inquiry information in step S110 has a relationship with the commodity currently accessed by the user, and thus, the history purchase record of the commodity can be acquired. Specifically, the historical purchase record of the good may be stored in a database of the e-commerce platform. The historical purchase record of the commodity can be obtained from the database by identification information such as commodity identification, commodity stock quantity unit identification, and the like.
Step S130: and acquiring a plurality of second users who purchased the commodity according to the historical purchase record.
Step S140: the query message is sent to a plurality of second users in an online state.
Specifically, when the user logs in the online shopping terminal and the online shopping terminal is kept active at the front end or the background, the user is in an online state. Whether the user is online or not can be associated with user information and marked.
In the information processing method provided by the invention, when the first user accesses the commodity, the inquiry message which occurs in real time is received, and the inquiry message is sent to a plurality of second users which purchase the commodity and are in an online state in detail, so that the second users can answer. Therefore, compared with commodity comments and offline questioning functions, the user can provide instant query messages in a targeted manner, the instant query messages are sent to a plurality of other users which can answer and are in an online state, the answer efficiency and the answer effectiveness of the other users are improved, the users do not need to search information by themselves, the users do not need to wait for a long time after asking questions, and the commodity inquiring experience of the users is optimized.
The present application may provide various embodiments of sending an inquiry message to a second user. Fig. 2 and 3 show the manner in which two different interrogation messages are sent, respectively.
Referring now to fig. 2, fig. 2 illustrates a flow chart of sending the query message to a plurality of second users in an online state according to an embodiment of the present invention. Fig. 2 shows the following steps in total:
step S141: a temporary chat group is created, the members of the temporary chat group including the first user and a plurality of second users in an online state.
Step S142: and sending the inquiry message in the temporary chat group.
Thus, the inquiry message is transmitted through the temporary chat group created in steps S141 to S142, and the first user can receive the reply of the second user to the inquiry message in the temporary chat group.
Specifically, when the inquiry message is transmitted to the temporary chat group, the information about the related product may be transmitted to the temporary chat group. In some embodiments, the chat interfaces of users located in the temporary chat group may display the same information. For example, a picture, name, etc. of the item may be displayed in the form of a chat card, which may be associated with a link to the item detail page for user operation to jump to the item detail page. Thus, each user in the temporary chat group can display the same chat card information. In other embodiments, the chat interface of the second user in the temporary chat group may be caused to display different information. For example, the inquiry information is associated with order information of each second user to be transmitted in the temporary chat group. For example, when the first user sends the inquiry information, the second user a in the temporary chat group receives the inquiry information and order information of the second user a purchasing the commodity; the second user B in the temporary chat group receives the inquiry information and the order information for the second user B to purchase the commodity. Thus, the second user can recall the relevant shopping experience through the order information so as to solve the inquiry information.
Specifically, the second user in the temporary chat group replies to the inquiry messages are displayed to the members of the temporary chat group, thereby causing other clients who purchased the commodity in the temporary chat group to discuss, and the first user can obtain more specific replies according to the discussion information.
Specifically, when a second user located in the temporary chat group is offline, the second user may be caused to exit the temporary chat group. When the second user logs out of the login, the second user can be considered to be off-line. Since the temporary chat group is created to facilitate the resolution of the query message for the first user. Therefore, when the second user is offline, the second user cannot answer the first user in the offline state, and the offline second user is located in the temporary chat group, so that the management and communication load of the temporary chat group can be increased, and the offline second user is logged out of the temporary chat group, so that the management of the temporary chat group by the online shopping platform is facilitated.
Specifically, when the second user is online, the second user can be automatically added into the temporary chat group, and a history chat record is provided for the newly added second user in the temporary chat group. Therefore, the members of the temporary chat group can be dynamically changed, the probability of solving the inquiry message by the second user is improved, and the efficiency of the first user for obtaining effective feedback is improved. In some embodiments, only the newly joined second user may be provided with query information to facilitate the second user's ability to ascertain the needs of the role of the temporary chat group. In still other embodiments, the query information may be displayed at a conspicuous location of the temporary chat group and historical feedback information of other second users may be displayed at the ordinary chat interface. Therefore, the second users newly joining the temporary chat group can not only define the requirement of the role of the temporary chat group, but also know the feedback of other second users, and can reply or supplement based on the feedback of other second users.
Further, the temporary chat group may be released in response to a closing operation of the first user, and after the temporary chat group is released, each member of the temporary chat group cannot communicate through the temporary chat group. The first user may close the temporary chat group after it receives a valid reply message. The temporary chat group can also automatically release when the time length of a message closest to the temporary chat group exceeds a set time length. In other words, when the long-term no-people reply again, the temporary chat group (feature in the specification) is released.
Further, in the online shopping platform originally having the offline questioning function, when the temporary chat group is released, the format of the query message and the history chat record of the temporary chat group converted into the offline questioning may be added to the offline questioning area, so as to facilitate the other users to view.
Referring now to fig. 3, fig. 3 illustrates a flow chart of sending the query message to a plurality of second users in an online state according to another embodiment of the present invention. Fig. 3 shows the following steps in total:
step S143: the inquiry message is transmitted to a plurality of second users in an online state through private messages.
Step S144: and displaying message reminding on the current interfaces of the second users in the online state.
Specifically, the query message may be transmitted to the second user by way of a private letter and message alert through step S143 and step S144. Compared with the embodiment of the temporary chat group, the private message mode can facilitate the second user to feed back more private and safe information. The method and the system are convenient for the second user to know that the second user has a question about the commodity purchased before the second user needs to be answered by the second user through a message reminding mode. Further, when the inquiry message is transmitted to the plurality of second users in the online state through the private letter, the related information of the related commodity and/or the order information of the second users purchasing the commodity may be transmitted to the second users at once.
Further, in the above-mentioned inquiry message transmission mode of the temporary chat group and private letter, the server of the online shopping platform may perform information inspection on the inquiry message and the feedback information to automatically mask the sensitive information. Specifically, in the inquiry message transmission mode of the temporary chat group and the private letter, the information checking algorithm of the commodity comment and the offline inquiry function can be multiplexed to automatically shield the sensitive information, so that the information checking algorithm for providing information for the new inquiry message function is not required.
Referring now to fig. 4, fig. 4 is a flowchart illustrating receiving feedback information of a second user according to an embodiment of the present invention. Fig. 4 shows the following steps in total:
step S151: feedback information of at least one second user on the inquiry message is received.
Step S152: and in response to the feedback information being effective information, increasing the number of objects of the object database of the second user.
Specifically, the second user who feeds back the effective information may be given a corresponding bonus through step S151 and step S152. The objects of the object database may include, but are not limited to, points, gifts, money, and the like. By the motivation of the object, the second user is encouraged to feed back the query message of the first user so that the first user gets an effective feedback reply. Further, the object added to the second user providing the effective information and the object quantity can be related to the inquiry information and sent to the second user, so that the second user is informed of the related rewarding information before the second user feeds back, and further motivated to answer. The objects awarded to the second user may be provided by the first user or may be provided by an online shopping platform, which is not limited in this application.
Specifically, the determination of the valid information may be performed by the first user. For example, the first user may select a feedback information from a plurality of feedback information as the effective information. In some variations, the determination of the valid information may also be performed automatically by the server of the online shopping platform. For example, when the feedback information meets one or more of the following judging conditions, the feedback information may be automatically judged to be valid information: the word number of the feedback information is larger than a set threshold value; the feedback information comprises pictures/videos; the feedback information is associated with a forward rating of the first user, the forward rating including a forward keyword and/or a forward score. The server of the online shopping platform may maintain a forward keyword table, and thus, it may be determined whether the forward evaluation includes a forward keyword according to a match between the evaluation of the first user and the forward keyword table. Further, in one implementation, when the object rewarded to the second user is provided by the first user, the determination of the effective information may be performed by the first user; when the object rewarded to the second user is provided by the online shopping platform, the determination of the effective information may be performed by a server of the online shopping platform.
Referring now to fig. 5, fig. 5 is a flowchart illustrating acquiring merchandise information through sharing information of a friend user according to an embodiment of the present invention. Fig. 5 shows the following steps in total:
step S161: and determining friend users of the first user from a plurality of second users who purchase the commodity.
Step S162: and acquiring sharing information published by the friend user of the first user based on the commodity.
Step S163: and sending the sharing information to the first user.
Specifically, the sharing information may be, for example, friend circle information of the user, so as to share information published by the user to friend users thereof in a passive browsing manner. In some embodiments, the online shopping client may also provide the user with the function of a friend circle, so that after the user makes a purchase through the online shopping client, commodity information, commodity evaluation, etc. can be shared in the friend circle based on the shopping order. Thus, the sharing information in the circle of friends will be associated with the merchandise identification. The commodity identification may be used in step S162, where the commodity identification queried by the first user is matched with the commodity identification associated with the sharing information, so as to obtain the corresponding sharing information. The steps S161 to S163 may send the related evaluation of the merchandise by the friend user of the first user to the first user by matching the sharing information. On the one hand, the confidence of the evaluation of the friend information of the first user is higher; on the other hand, the first user may be provided with richer merchandise related information in order to solve the first user's inquiry message.
In a variation of the above embodiment, after the sharing information is obtained in step S162, keyword matching may be performed on the sharing information and the query information, and if the sharing information and the query information do not have the same keyword, the sharing information may not be sent to the first user; if the shared information and the query information have the same keywords, the shared information can be sent to the first user. When the shared information and the query information have the same keywords, the shared information is more likely to include a solution to the query information, so that the shared information is further screened in a keyword matching manner, so that more targeted information is provided for the first user. Keywords may include, but are not limited to, price, comfort, length, size, weight, quality control, etc., and the present application is not limited thereto.
Specifically, the sharing information may be associated with a sharing validity period, and steps S162 to S163 may process only the sharing information within the sharing validity period.
Further, step S163 may directly send a screenshot of the shared information to the first user. In some variations, text information of the shared information may also be sent to the first user. The present application is not limited in this regard.
Referring now to fig. 6, fig. 6 shows a schematic diagram of a reply by querying a reply database according to an embodiment of the invention. In this embodiment, the commodity is associated with an inquiry response database (offline inquiry function). Fig. 6 shows the following steps in total:
step S101: a plurality of candidate query messages for the item are extracted from the query reply database.
Step S102: responsive to the first user selecting the candidate query message, a response message to the first user selected candidate query message is sent from the query response database to the first user.
Step S103: and judging whether the first user is negatively rated for the reply message, wherein the negatively rated comprises a negatively rated keyword and/or a negatively rated score.
If the determination in step S103 is yes, steps S110 to S140 are performed.
Specifically, the embodiment shown in fig. 6 can provide the first user with the inquiry message and the reply message which are commonly used for the commodity at present before the first user actively inquires, so that the number of temporary group chat/private messages to be created can be reduced, and the server of the online shopping platform can conveniently carry out communication management.
The portal for active interrogation may be provided to the first user when the first user has a negative rating for the reply message. The server of the online shopping platform can maintain a negative keyword table, so that whether the negative evaluation comprises a negative keyword can be judged according to the matching of the evaluation of the first user and the negative keyword table.
The above are merely a plurality of specific implementations of the information processing method of the present invention, and each implementation may be implemented independently or in combination, and the present invention is not limited thereto. Further, the flow chart of the present invention is merely illustrative, and the execution order of steps is not limited thereto, and the splitting, merging, sequential exchange, and other synchronous or asynchronous execution of steps are all within the scope of the present invention.
Referring next to fig. 7, fig. 7 shows a block diagram of an information processing apparatus according to an embodiment of the present invention. The information processing apparatus 200 includes a receiving module 210, a first acquiring module 220, a second acquiring module 230, and a transmitting module 240.
The receiving module 210 is configured to receive an inquiry message sent by a first user;
the first obtaining module 220 is configured to obtain a historical purchase record of a commodity currently accessed by the first user;
the second obtaining module 230 is configured to obtain a plurality of second users who have purchased the commodity according to the historical purchase record;
the sending module 240 is configured to send the query message to a plurality of second users that are online.
In the information processing apparatus of the exemplary embodiment of the present invention, by receiving an inquiry message that occurs in real time when a first user accesses a commodity, the inquiry is transmitted in detail to a plurality of second users who purchased the commodity and are in an online state, so that the second users can answer. Therefore, compared with commodity comments and offline questioning functions, the user can provide instant query messages in a targeted manner, the instant query messages are sent to a plurality of other users which can answer and are in an online state, the answer efficiency and the answer effectiveness of the other users are improved, the users do not need to search information by themselves, the users do not need to wait for a long time after asking questions, and the commodity inquiring experience of the users is optimized.
Fig. 7 is a schematic diagram of an information processing apparatus 200 according to the present invention, and the splitting, combining, and adding of modules are all within the scope of the present invention without departing from the concept of the present invention. The information processing apparatus 200 provided by the present invention may be implemented by software, hardware, firmware, plug-in and any combination thereof, which is not limited to this.
In an exemplary embodiment of the invention, a computer-readable storage medium is also provided, on which a computer program is stored, which program, when being executed by, for example, a processor, can implement the steps of the information processing method described in any of the above embodiments. In some possible embodiments, the aspects of the invention may also be implemented in the form of a program product comprising program code for causing a terminal device to carry out the steps according to the various exemplary embodiments of the invention as described in the above-mentioned information processing method section of this specification, when said program product is run on the terminal device.
Referring to fig. 8, a program product 700 for implementing the above-described method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium can be, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium would include the following: an electrical connection having one or more wires, a portable disk, a hard disk, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a data signal propagated in baseband or as part of a carrier wave, with readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A readable storage medium may also be any readable medium that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the tenant computing device, partially on the tenant device, as a stand-alone software package, partially on the tenant computing device, partially on a remote computing device, or entirely on a remote computing device or server. In the case of remote computing devices, the remote computing device may be connected to the tenant computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., connected through the internet using an internet service provider).
In an exemplary embodiment of the invention, an electronic device is also provided, which may include a processor, and a memory for storing executable instructions of the processor. Wherein the processor is configured to perform the steps of the information processing method described in any of the above embodiments via execution of the executable instructions.
Those skilled in the art will appreciate that the various aspects of the invention may be implemented as a system, method, or program product. Accordingly, aspects of the invention may be embodied in the following forms, namely: an entirely hardware embodiment, an entirely software embodiment (including firmware, micro-code, etc.) or an embodiment combining hardware and software aspects may be referred to herein as a "circuit," module "or" system.
An electronic device 500 according to this embodiment of the invention is described below with reference to fig. 9. The electronic device 500 shown in fig. 9 is merely an example, and should not be construed as limiting the functionality and scope of use of embodiments of the present invention.
As shown in fig. 9, the electronic device 500 is embodied in the form of a general purpose computing device. The components of electronic device 500 may include, but are not limited to: at least one processing unit 510, at least one memory unit 520, a bus 530 connecting the different system components (including the memory unit 520 and the processing unit 510), a display unit 540, etc.
Wherein the storage unit stores program code executable by the processing unit 510 such that the processing unit 510 performs the steps according to various exemplary embodiments of the present invention described in the above-mentioned information processing method section of the present specification. For example, the processing unit 510 may perform the steps shown in fig. 1.
The memory unit 520 may include readable media in the form of volatile memory units, such as Random Access Memory (RAM) 5201 and/or cache memory unit 5202, and may further include Read Only Memory (ROM) 5203.
The storage unit 520 may also include a program/utility 5204 having a set (at least one) of program modules 5205, such program modules 5205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment.
The electronic device 500 may also communicate with one or more external devices 600 (e.g., keyboard, pointing device, bluetooth device, etc.), one or more devices that enable a tenant to interact with the electronic device 500, and/or any device (e.g., router, modem, etc.) that enables the electronic device 500 to communicate with one or more other computing devices. Such communication may be through an input/output (I/O) interface 550. Also, electronic device 500 may communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet, through network adapter 560. The network adapter 560 may communicate with other modules of the electronic device 500 via the bus 530. It should be appreciated that although not shown, other hardware and/or software modules may be used in connection with electronic device 500, including, but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, data backup storage systems, and the like.
From the above description of embodiments, those skilled in the art will readily appreciate that the example embodiments described herein may be implemented in software, or may be implemented in software in combination with the necessary hardware. Thus, the technical solution according to the embodiment of the present invention may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (may be a CD-ROM, a usb disk, a mobile hard disk, etc.) or on a network, and includes several instructions to cause a computing device (may be a personal computer, a server, or a network device, etc.) to perform the information processing method according to the embodiment of the present invention.
Compared with the prior art, the invention has the advantages that:
and sending the query message which occurs in real time when the first user accesses the commodity to a plurality of second users who purchase the commodity and are online in detail so as to facilitate the second users to answer. Therefore, compared with commodity comments and offline questioning functions, the user can provide instant query messages in a targeted manner, the instant query messages are sent to a plurality of other users which can answer and are in an online state, the answer efficiency and the answer effectiveness of the other users are improved, the users do not need to search information by themselves, the users do not need to wait for a long time after asking questions, and the commodity inquiring experience of the users is optimized.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
Claims (13)
1. An information processing method, characterized by comprising:
receiving an inquiry message sent by a first user;
acquiring a historical purchasing record of a commodity currently accessed by the first user;
acquiring a plurality of second users who purchased the commodity according to the historical purchase record;
the query message is sent to a plurality of second users in an online state.
2. The information processing method according to claim 1, wherein the sending the inquiry message to the plurality of second users in an online state includes:
creating a temporary chat group, wherein members of the temporary chat group comprise the first user and a plurality of second users in an online state;
and sending the inquiry message in the temporary chat group.
3. The information processing method of claim 2, wherein a second user located in the temporary chat group is caused to exit the temporary chat group when the second user is offline.
4. The information processing method of claim 2, wherein the temporary chat group is automatically joined when the second user is online, and a history chat record is provided to the newly joined second user in the temporary chat group.
5. The information processing method according to claim 1, wherein the sending the inquiry message to the plurality of second users in an online state includes:
sending the inquiry message to a plurality of second users on-line through private messages;
and displaying message reminding on the current interfaces of the second users in the online state.
6. The information processing method according to claim 1, wherein after the transmission of the inquiry message to the plurality of second users in the online state, comprising:
receiving feedback information of at least one second user on the inquiry message;
and in response to the feedback information being effective information, increasing the number of objects of the object database of the second user.
7. The information processing method according to claim 6, wherein the feedback information is effective information when the feedback information meets one or more of the following judgment conditions:
the word number of the feedback information is larger than a set threshold value;
the feedback information comprises pictures/videos;
the feedback information is associated with a forward rating of the first user, the forward rating including a forward keyword and/or a forward score.
8. The information processing method as claimed in claim 1, wherein said acquiring a plurality of second users who purchased the commodity based on said history of purchase records comprises:
determining friend users of the first user from a plurality of second users who purchase the commodity;
acquiring sharing information issued by friend users of the first user based on the commodity;
and sending the sharing information to the first user.
9. The information processing method of claim 1, wherein the commodity is associated with an inquiry response database, and wherein the step of receiving the inquiry message sent by the first user includes:
extracting a plurality of candidate query messages for the item from the query response database;
responsive to the first user selecting the candidate query message, a response message to the first user selected candidate query message is sent from the query response database to the first user.
10. The information processing method of claim 9, wherein the sending the reply message of the candidate query message selected by the first user to the first user comprises:
judging whether the first user is negative evaluation on the reply message, wherein the negative evaluation comprises a negative keyword and/or a negative score;
if yes, the step of acquiring the historical purchasing record of the commodity currently accessed by the first user, acquiring a plurality of second users who purchase the commodity according to the historical purchasing record, and sending the query message to the plurality of second users in an online state.
11. An information processing apparatus, characterized by comprising:
the receiving module is used for receiving an inquiry message sent by a first user;
the first acquisition module is used for acquiring a historical purchasing record of the commodity currently accessed by the first user;
the second acquisition module is used for acquiring a plurality of second users who have purchased the commodity according to the historical purchase record;
and the sending module is used for sending the inquiry message to a plurality of second users in an online state.
12. An electronic device, the electronic device comprising:
a processor;
a memory having stored thereon a computer program which, when executed by the processor, performs:
the information processing method according to any one of claims 1 to 10.
13. A storage medium having a computer program stored thereon, the computer program when executed by a processor performing:
the information processing method according to any one of claims 1 to 10.
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