CN112422414B - Session message processing method, device and computer readable storage medium - Google Patents

Session message processing method, device and computer readable storage medium Download PDF

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Publication number
CN112422414B
CN112422414B CN202011289787.XA CN202011289787A CN112422414B CN 112422414 B CN112422414 B CN 112422414B CN 202011289787 A CN202011289787 A CN 202011289787A CN 112422414 B CN112422414 B CN 112422414B
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session
message
service objects
service
identifier
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CN112422414A (en
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高志红
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Beike Technology Co Ltd
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Beike Technology Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/18—Commands or executable codes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/212—Monitoring or handling of messages using filtering or selective blocking

Abstract

The embodiment of the disclosure discloses a session message processing method, a session message processing device and a computer-readable storage medium. The method comprises the following steps: listening for a first session message belonging to a first session; if the session identification of the first session does not exist in the target set, the sender of the first session message is a served object, the session identification of the first session is added into the target set, and expected transfer time is set corresponding to the session identification of the first session; if the session identifier of the first session exists in the target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object and adds a replied mark to the session identifier of the first session; if the expected transfer time set by the session identification corresponding to the first session is reached, the session identification of the first session does not add the replied mark, and other service objects are recommended to the served object. The embodiment of the disclosure can ensure the service effect of the consultation service and improve the use experience of the user.

Description

Session message processing method, device and computer readable storage medium
Technical Field
The present disclosure relates to the field of communications technologies, and in particular, to a method and an apparatus for processing a session message, and a computer-readable storage medium.
Background
The service object may provide the advisory service to the serviced object, for example, a broker of a property company may provide the origin-related advisory service to a client of the property company on-line. It should be noted that, in some cases, the broker may not respond to the client's consultation in time, and the user's appeal cannot be responded to and solved in time, which may affect the service effect of the consultation service, thereby bringing a poor use experience to the user.
Disclosure of Invention
The present disclosure is proposed to solve the above technical problems. The embodiment of the disclosure provides a session message processing method, a session message processing device and a computer-readable storage medium.
According to an aspect of the embodiments of the present disclosure, there is provided a session message processing method, including:
listening for a first session message belonging to a first session;
under the condition that the session identification of the first session does not exist in a target set and a sender of the first session message is a served object, adding the session identification of the first session to the target set, and setting expected transit time corresponding to the session identification of the first session;
adding a replied mark to the session identifier of the first session under the condition that the session identifier of the first session exists in a target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object;
and recommending other service objects to the served object when the expected transfer time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session.
In an optional example, the recommending other service objects to the served object includes:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of a second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding a session message in a session record corresponding to the first session in a database to the second session, and the second session is a session for interaction between the served object and the other service objects.
In an optional example, the recommending other service objects to the served object includes:
extracting key words from session messages in session records corresponding to the first session in a database;
determining other service objects which have incidence relation with the key words;
under the condition that the determined other service objects comprise at least two other service objects, selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects;
recommending the selected other service objects to the served object.
In one alternative example of this, the user may,
the recommending other service objects to the served object under the condition that the expected transfer time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session comprises the following steps:
recommending other service objects to the served object under the condition that the current time is later than the expected transfer time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session;
the method further comprises the following steps:
and when the current time is later than the expected transfer time set by the session identifier corresponding to the first session and exceeds the preset time, prohibiting recommending other service objects to the served object.
In one optional example, after the hearing of the first session message belonging to the first session, the method further comprises:
acquiring filtering reference information including at least one of the first reference information and the second reference information; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
determining whether the first session message meets a preset filtering condition according to the filtering reference information;
under the condition that the first session message does not meet the preset filtering condition, executing the condition that the session identification of the first session does not exist in the target set, and under the condition that a sender of the first session message is a served object, adding the session identification of the first session into the target set, and setting expected transit time corresponding to the session identification of the first session; and adding a replied mark to the session identifier of the first session under the condition that the session identifier of the first session exists in the target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object.
According to another aspect of the embodiments of the present disclosure, there is provided a session message processing apparatus including:
the monitoring module is used for monitoring a first session message belonging to a first session;
a first processing module, configured to add a session identifier of the first session to a target set and set an expected transit time corresponding to the session identifier of the first session when a session identifier of the first session does not exist in the target set and a sender of the first session message is a served object;
a second processing module, configured to add a replied flag to the session identifier of the first session when the session identifier of the first session exists in the target set, an expected transit time set corresponding to the session identifier of the first session does not arrive, and a sender of the first session message is a service object;
and the recommending module is used for recommending other service objects to the served object under the condition that the expected transfer time set by the session identifier corresponding to the first session is reached and the replied mark is not added to the session identifier of the first session.
In an optional example, the recommendation module is specifically configured to:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of a second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding a session message in a session record corresponding to the first session in a database to the second session, and the second session is a session for interaction between the served object and the other service objects.
In one optional example, the recommendation module includes:
the extraction submodule is used for extracting key words from the session messages in the session records corresponding to the first session in the database;
the determining submodule is used for determining other service objects which have incidence relations with the keywords;
the selection submodule is used for selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects under the condition that the determined other service objects comprise at least two other service objects;
and the recommending submodule is used for recommending the selected other service objects to the served object.
In one alternative example of this, the user may,
the recommendation module is specifically configured to:
recommending other service objects to the served object under the condition that the current time is later than the expected transfer time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session;
the device further comprises:
and the third processing module is used for forbidding to recommend other service objects to the served object when the current time is later than the expected switching time set by the session identifier corresponding to the first session and exceeds the preset time length.
In one optional example, the apparatus further comprises:
an obtaining module, configured to obtain filtering reference information including at least one of first reference information and second reference information after monitoring a first session message belonging to a first session; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
the determining module is used for determining whether the first session message meets a preset filtering condition according to the filtering reference information;
and the triggering module is used for triggering the first processing module or the second processing module under the condition that the first session message does not accord with the preset filtering condition.
According to still another aspect of an embodiment of the present disclosure, there is provided a computer-readable storage medium storing a computer program for executing the above-described conversation message processing method.
According to still another aspect of an embodiment of the present disclosure, there is provided an electronic device including:
a processor;
a memory for storing the processor-executable instructions;
the processor is used for reading the executable instruction from the memory and executing the instruction to realize the conversation message processing method.
In the embodiment of the present disclosure, after monitoring a first session message belonging to a first session, in a target set, when a session identifier of the first session does not exist and a sender of the first session message is a served object, the first session message may be considered as a first consultation message sent by the served object, at this time, the session identifier of the first session may be added to the target set, and an expected transfer time may be set corresponding to the session identifier of the first session, the expected transfer time set corresponding to the session identifier of the first session may be considered as an expected, and the serving object replies to a latest time of the first consultation message sent by the served object; in the case that the session identifier of the first session exists in the target set, the expected transit time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is the service object, it may be considered that the first session message is a reply message of the service object after sending the first consultation message to the served object, and the first session message is replied before the expected latest time, at this time, a replied flag may be added to the session identifier of the first session. Then, when the expected transit time set by the session identifier corresponding to the first session is reached and the reply flag is not added to the session identifier of the first session, it may be considered that the served object fails to reply to the served object before the expected latest time after the served object sends the first consultation message, that is, the served object fails to respond to the consultation of the served object in time, and then, other served objects may be recommended to the served object.
Therefore, the embodiment of the disclosure can accurately and reliably identify the condition that the service object fails to respond to the consultation of the served object in time, and automatically recommend other service objects to the served object aiming at the condition so as to provide the consultation service for the served object by the other service objects, thereby meeting the user appeal, ensuring the service effect of the consultation service and improving the use experience of the user.
The technical solution of the present disclosure is further described in detail by the accompanying drawings and examples.
Drawings
The above and other objects, features and advantages of the present disclosure will become more apparent by describing in more detail embodiments of the present disclosure with reference to the attached drawings. The accompanying drawings are included to provide a further understanding of the embodiments of the disclosure and are incorporated in and constitute a part of this specification, illustrate embodiments of the disclosure and together with the description serve to explain the principles of the disclosure and not to limit the disclosure. In the drawings, like reference numbers generally represent like parts or steps.
Fig. 1 is a flowchart illustrating a session message processing method according to an exemplary embodiment of the present disclosure.
Fig. 2 is a flowchart illustrating a session message processing method according to another exemplary embodiment of the present disclosure.
Fig. 3 is a flowchart illustrating a session message processing method according to still another exemplary embodiment of the present disclosure.
Fig. 4 is a flowchart illustrating a session message processing method according to yet another exemplary embodiment of the present disclosure.
Fig. 5 is a schematic structural diagram of a session message processing apparatus according to an exemplary embodiment of the present disclosure.
Fig. 6 is a block diagram of an electronic device provided in an exemplary embodiment of the present disclosure.
Detailed Description
Hereinafter, example embodiments according to the present disclosure will be described in detail with reference to the accompanying drawings. It is to be understood that the described embodiments are merely a subset of the embodiments of the present disclosure and not all embodiments of the present disclosure, with the understanding that the present disclosure is not limited to the example embodiments described herein.
It should be noted that: the relative arrangement of the components and steps, the numerical expressions, and numerical values set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.
It will be understood by those of skill in the art that the terms "first," "second," and the like in the embodiments of the present disclosure are used merely to distinguish one element from another, and are not intended to imply any particular technical meaning, nor is the necessary logical order between them.
It is also understood that in embodiments of the present disclosure, "a plurality" may refer to two or more and "at least one" may refer to one, two or more.
It is also to be understood that any reference to any component, data, or structure in the embodiments of the disclosure, may be generally understood as one or more, unless explicitly defined otherwise or stated otherwise.
In addition, the term "and/or" in the present disclosure is only one kind of association relationship describing an associated object, and means that three kinds of relationships may exist, for example, a and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" in the present disclosure generally indicates that the former and latter associated objects are in an "or" relationship.
It should also be understood that the description of the various embodiments of the present disclosure emphasizes the differences between the various embodiments, and the same or similar parts may be referred to each other, so that the descriptions thereof are omitted for brevity.
Meanwhile, it should be understood that the sizes of the respective portions shown in the drawings are not drawn in an actual proportional relationship for the convenience of description.
The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses.
Techniques, methods, and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, further discussion thereof is not required in subsequent figures.
The disclosed embodiments may be implemented in electronic devices such as computer systems, servers, etc., which are operational with numerous other general purpose or special purpose computing system environments or configurations. Examples of well known computing systems, environments, and/or configurations that may be suitable for use with electronic devices, such as computer systems, servers, and the like, include, but are not limited to: personal computer systems, server computer systems, thin clients, thick clients, hand-held or laptop devices, microprocessor-based systems, set top boxes, programmable consumer electronics, small computer systems, mainframe computer systems, and distributed cloud computing environments that include any of the above, and so forth.
Computer systems, servers, and the like may be described in the general context of computer system-executable instructions, such as program modules, being executed by a computer system. Generally, program modules may include routines, programs, objects, components, logic, data structures, etc. that perform particular tasks or implement particular abstract data types. The computer system/server may be practiced in distributed cloud computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed cloud computing environment, program modules may be located in both local and remote computer system storage media including memory storage devices.
Exemplary method
The conversation message processing method provided by the embodiment of the disclosure can be applied to electronic equipment; the electronic device may be a server, such as a backend server of a real estate company, a backend server of an insurance company, or the like. For convenience of understanding, in the embodiments of the present disclosure, a case where the electronic device is a backend server of a real estate company is taken as an example for explanation.
Fig. 1 is a flowchart illustrating a session message processing method according to an exemplary embodiment of the present disclosure. The method shown in fig. 1 includes step 101, step 102, step 103 and step 104, which are described below.
Step 101, a first session message belonging to a first session is monitored.
Generally speaking, a client of a real estate company and a broker of the real estate company can have a conversation through a service platform provided by the real estate company, the client can ask questions to the broker in the conversation, and the broker can answer the client in the conversation, so that the client can enjoy the consultation service provided by the broker.
Here, a session message (which may be initiated by a client or a broker) initiated through a service platform provided by a real estate company may be intercepted by the interception module; wherein, the monitoring module can adopt the kaffa monitoring technology. When the session message is monitored by the monitoring module, the session message can be regarded as a first session message, and the session to which the session message belongs can be regarded as a first session.
And 102, adding the session identifier of the first session to the target set and setting expected transfer time corresponding to the session identifier of the first session under the condition that the session identifier of the first session does not exist in the target set and the sender of the first session message is the served object.
And 103, adding a replied mark for the session identifier of the first session under the condition that the session identifier of the first session exists in the target set, the expected transit time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object.
Here, the target set may be a redis ordered set; the redis is an open-source, network-supported, memory-based and persistent log-type database, and may also provide an Application Programming Interface (API) in multiple languages.
Here, the session identification of the first session may be a unique encoding (ID) of the first session.
After listening to a first session message belonging to a first session, a traversal lookup may be performed on the target set to determine whether a session identifier of the first session exists in the target set.
For the case that the session identifier of the first session does not exist in the target set, it may be determined whether the sender of the first session message is a served object (e.g., a client), and if yes, the session identifier of the first session may be added to the target set, and the expected transit time may be set corresponding to the session identifier of the first session. Alternatively, the initiation time of the first session message may be obtained first, then a time later than the initiation time of the first session message by a predetermined time period may be determined, and then the determined time may be used as the expected transit time set corresponding to the session identifier of the first session, for example, if the initiation time of the first session message is 3:08:00, the predetermined time period is 30 seconds, and then the expected transit time set corresponding to the session identifier of the first session is 3:08: 30.
For the case that the session identifier of the first session exists in the target set, and the expected transit time set by the session identifier corresponding to the first session should already exist at this time, it may be determined whether the expected transit time set by the session identifier corresponding to the first session has been reached, and it may be determined whether the sender of the first session message is a service object (e.g., a broker), and if the former determination result is no and the latter determination result is yes, a replied flag may be added to the session identifier of the first session. Optionally, the replied indicia include, but are not limited to, numeric indicia, symbolic indicia, and the like.
And step 104, recommending other service objects to the served object under the condition that the expected transfer time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session.
For the case that the expected transit time set by the session identifier corresponding to the first session has been reached and the replied flag is not added to the session identifier of the first session, a service object different from the service object involved in step 103 may be determined, the determined service object may be used as another service object, and then another service object may be recommended to the served object.
Optionally, in step 104, one or more other service objects may be recommended to the served object.
In the embodiment of the present disclosure, after monitoring a first session message belonging to a first session, in a target set, when a session identifier of the first session does not exist and a sender of the first session message is a served object, the first session message may be considered as a first consultation message sent by the served object, at this time, the session identifier of the first session may be added to the target set, and an expected transfer time may be set corresponding to the session identifier of the first session, the expected transfer time set corresponding to the session identifier of the first session may be considered as an expected, and the serving object replies to a latest time of the first consultation message sent by the served object; in the case that the session identifier of the first session exists in the target set, the expected transit time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is the service object, it may be considered that the first session message is a reply message of the service object after sending the first consultation message to the served object, and the first session message is replied before the expected latest time, at this time, a replied flag may be added to the session identifier of the first session. Then, when the expected transit time set by the session identifier corresponding to the first session is reached and the reply flag is not added to the session identifier of the first session, it may be considered that the served object fails to reply to the served object before the expected latest time after the served object sends the first consultation message, that is, the served object fails to respond to the consultation of the served object in time, and then, other served objects may be recommended to the served object.
Therefore, the embodiment of the disclosure can accurately and reliably identify the condition that the service object fails to respond to the consultation of the served object in time, and automatically recommend other service objects to the served object aiming at the condition so as to provide the consultation service for the served object by the other service objects, thereby meeting the user appeal, ensuring the service effect of the consultation service and improving the use experience of the user.
In one optional example, recommending other service objects to the served object includes:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of the second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding the session message in the session record corresponding to the first session in the database to the second session, and the second session is a session for interaction between the served object and other service objects.
It should be noted that the database may be a database for storing session records, which may store one session record for each session that occurs on a service platform provided by a real estate company, and each session record may include all session messages in the corresponding session. In this way, the first session message in the foregoing may be stored in the session record corresponding to the first session in the database.
In the embodiment of the disclosure, in the case that the expected transit time set by the session identifier corresponding to the first session has been reached and the reply flag is not added to the session identifier of the first session, the object cards of other service objects may be pushed to the served object, for example, the object cards of other service objects may be sent to the terminal device used by the served object, so that the object cards of other service objects can be displayed on the terminal device for being referred by the served object. Optionally, the object card may have basic information of other service objects, such as name, age, contact information, and the like.
In the case where the object card is used to provide an interface for triggering generation of the second session, if the served object performs a predetermined operation (e.g., a click operation, a press operation, etc.) on the object card on the terminal device, the terminal device may jump to the second session, and at this time, the served object may directly communicate with other service objects through the second session to enjoy advisory services provided by the other service objects.
Under the condition that the object card is used for providing an interface which triggers generation of a second session and forwards session messages in a session record corresponding to the first session in the database to the second session, if a served object executes a predetermined operation on the object card on the terminal device, the terminal device can jump to the second session, the second session can contain all the session messages in the session record corresponding to the first session in the database, other service objects can know the appeal of the served object according to the session messages in the second session, and accordingly, the served object does not need to describe the appeal of the served object again.
Therefore, in the embodiment of the disclosure, for the condition that the service object fails to respond to the consultation of the served object in time, the object cards of other service objects can be pushed to the served object, and the generation of the corresponding session can be triggered based on the interface provided by the served object, so that the other service objects can rapidly provide the consultation service for the served object, and the use experience of the user can be improved.
In one optional example, recommending other service objects to the served object includes:
extracting key words from session messages in a session record corresponding to a first session in a database;
determining other service objects which have incidence relation with the key words;
under the condition that the determined other service objects comprise at least two other service objects, selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects;
and recommending the selected other service objects to the served object.
In the embodiment of the disclosure, when the expected transit time set by the session identifier corresponding to the first session is reached and the reply flag is not added to the session identifier of the first session, a keyword may be extracted from the session message in the session record corresponding to the first session in the database, where the extracted keyword may be a word capable of well representing the appeal of the user, such as "westward", "school room", "near subway station", "low floor", "XX cell", and the like.
Next, other service objects having an association relationship with the keyword may be determined. Alternatively, in the case that the keyword is "western city", the broker whose affiliated store is located in the western city may be used as another service object having an association relationship with the keyword; under the condition that the keyword is 'school district' the broker who excels in the house source business related to the school district can be used as other service objects which have an association relation with the keyword; in the case where the keyword is "XX cell", a broker familiar with XX cell may be considered as another service object having an association with the keyword.
In case that only one other service object is included in the determined other service objects, the one other service object may be recommended directly to the served object.
When the determined other service objects include at least two other service objects, historical performance data of each of the determined other service objects may be acquired from a service platform provided by a real estate company, the historical performance data may be used to represent on-line response enthusiasm, response accuracy, and the like, and according to the acquired historical performance data, a score value may be calculated for each of the determined other service objects, respectively, and the score value of the other service object with the higher on-line response enthusiasm and the higher response accuracy may be higher. After the score value of each of the determined other service objects is obtained, other service objects with corresponding score values larger than a preset score value (for example, 80 points) may be selected from the determined other service objects, or other service objects with corresponding score values ranked in a previous preset proportion (for example, the top 50%) may be selected from the determined other service objects, and then the selected other service objects may be recommended to the served object.
Therefore, in the embodiment of the disclosure, other suitable service objects can be determined according to the keywords extracted from the session message in the session record corresponding to the first session in the database, and under the condition that the determined other service objects include at least two other service objects, the other suitable service objects are further selected from the determined other service objects and recommended to the served object.
In an optional example, in a case that a session identifier of the first session exists in the target set, an expected transit time set corresponding to the session identifier of the first session is not reached, and a sender of the first session message is a service object, the method further includes:
and adding a replied mark to a session record corresponding to the first session in the database.
In the embodiment of the disclosure, for a situation that the session identifier of the first session exists in the target set, the expected transit time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is the service object, not only the replied token may be added to the session identifier of the first session, but also the replied token may be added to the session record corresponding to the first session in the database, so that by referring to the database, it can also be known whether the service object timely responds to the consultation of the served object.
In one alternative example of this, the user may,
in the case that the expected transit time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session, recommending other service objects to the served object, comprising:
under the condition that the current time is later than the expected switching time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session, recommending other service objects to the served object;
the method further comprises the following steps:
and when the current time is later than the expected switching time set by the session identifier corresponding to the first session and exceeds the preset time, prohibiting other service objects from being recommended to the served object.
Here, the preset time period may be 3 seconds, 4 seconds, 5 seconds, 10 seconds, or other values, which are not listed here.
Here, the target set may be a redis ordered set. As shown in fig. 2, when adding a session identifier of a first session to a target set, specifically, an ID of the first session may be stuffed into a redis ordered set; in addition, an expected transit time, which may be expressed as score, may be set corresponding to the ID of the first session.
As shown in fig. 2, an ID that is a session identification of the first session may be read from the redis ordered set, and it is determined whether the current time is later than score set corresponding to the read ID. If the current time is later than the score corresponding to the ID setting of the first session, which indicates that the score corresponding to the ID setting of the first session has passed, it may be determined whether the score, which is later than the ID setting corresponding to the first session at the current time, exceeds a preset time period. If the current time is later than the score set by the ID corresponding to the first conversation and does not exceed the preset time length and the replied mark is not added to the ID of the first conversation, recommending other service objects to the served object, namely calling a sending card logic to send the object card; if the current time is later than score set corresponding to the ID of the first session by more than a preset time period, calling the send card logic is prohibited regardless of whether the ID of the first session is added with a replied flag.
In a specific example, score set corresponding to the ID of the first session is 3:08:30, the preset time duration is 5 seconds, if the current time is between 3:08:30 and 3:08:35, and the ID of the first session is not added with the replied flag, then other service objects need to be recommended to the served object, and if the current time is after 3:08:35, then no recommendation of other service objects needs to be made.
It should be noted that, due to a network failure, network congestion due to a large number of IDs in the redis ordered set, and the like, it may happen that score set corresponding to the ID of the first session has elapsed for a certain period of time, and when the ID of the first session is not added with a reply flag, no other service object is recommended to the served object, if the period of time exceeds a preset period of time, the served object may wait too long and already know the required information through telephone consultation or other consultation manners, and at this time, even if other service objects are recommended to the served object, the served object may not need to provide consultation service to other service objects. In view of this, in the embodiments of the present disclosure, other service objects may be recommended to the served object only in the case that the current time does not exceed the expected transit time set by the session identifier corresponding to the first session too long, and the session identifier of the first session does not add the replied flag, which is equivalent to introducing a fault-tolerant processing mechanism to recommend other service objects only in partial cases based on the fault-tolerant processing mechanism, thereby facilitating resource saving.
In one optional example, after listening for a first session message belonging to a first session, the method further comprises:
acquiring filtering reference information including at least one of the first reference information and the second reference information; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
determining whether the first session message meets a preset filtering condition according to the filtering reference information;
under the condition that the first session message does not accord with the preset filtering condition, executing that the session identification of the first session does not exist in the target set, and under the condition that a sender of the first session message is a served object, adding the session identification of the first session into the target set, and setting expected transfer time corresponding to the session identification of the first session; and adding a replied mark to the session identifier of the first session under the condition that the session identifier of the first session exists in the target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object.
In an embodiment of the present disclosure, after monitoring a first session message belonging to a first session, it may be identified whether a message type of the first session message is a system message type or an automatic reply message type to obtain first reference information, and it may also be identified whether a current time is within a preset time period to obtain second reference information, so as to obtain filtering reference information including at least one of the first reference information and the second reference information.
Next, it may be determined whether the first session message meets a preset filtering condition according to the filtering reference information.
In a specific embodiment, the preset time period may be a preset non-disturbance time period, for example, from 8 am to 23 pm, so that it may be determined that the first session message does not conform to the preset filtering condition when the first reference information indicates that the message type of the first session message is not the system message type or the automatic reply message type, and the second reference information indicates that the current time is within the preset time period; otherwise, determining that the first session message meets the preset filtering condition.
In another embodiment, the preset time period may be a preset disturbance time period, for example, 23 pm to 8 am, so that it may be determined that the first session message does not conform to the preset filtering condition when the first reference information indicates that the message type of the first session message is not the system message type or the automatic reply message type, and the second reference information indicates that the current time is not within the preset time period; otherwise, determining that the first session message meets the preset filtering condition.
If the first session message does not meet the preset filtering condition, the above steps 103 and 104 may be executed; otherwise, the steps 103 and 104 may not be performed.
In the embodiment of the present disclosure, it may be determined whether the first session message meets the preset filtering condition in combination with the message type and the current time of the first session message, and only when the first session message does not meet the preset filtering condition, the step 103 and the step 104 are executed, and it is not necessary to execute the step 103 and the step 104 for all the monitored first session messages, which is beneficial to saving system resources.
In an alternative example, as shown in fig. 3, the listening of the session message may be performed through Instant Messenger (IM) kafka. If a first session message belonging to a first session is monitored, the following determination may be performed:
(1) judging whether the message type of the first session message is a system message type or an automatic reply message type;
(2) judging whether the current time is within a preset non-disturbance time period;
(3) if the judgment result of (1) is negative, and the judgment result of (2) is positive, the first session message does not meet the preset filtering condition, and at this time, whether the ID of the first session exists in the redis ordered set can be judged.
If the determination result in (3) is that there is no (corresponding to the ordered set of users who do not get replies in fig. 3), it may be determined whether the first session message is the first consultation information sent by the user (corresponding to the served object in the above) to the broker (corresponding to the service object in the above), if so, add the ID of the first session to the redis ordered set, and set an expected transfer time score corresponding to the ID of the first session, where score is sendtime + T, sendtime is the initiation time of the first session message (which may also be referred to as user consultation time), T is the predetermined time length in the above, and sendtime may be the delay sending limit in fig. 3. In addition, a session record corresponding to the first session may be generated in a database for storing session records, and the first session message may be added to the session record corresponding to the first session.
If the result of the judgment in (3) is yes, judging whether an expected switching time score set corresponding to the ID of the first session arrives, and determining whether the sender of the first session message is a user or a broker, if the score does not arrive and the sender of the first session message is the user, the first session message is a subsequent consultation message of the user, and only the first session message is added into a session record corresponding to the first session; if the expected transit time is not reached and the sender of the first session message is a broker, adding a replied token to the ID of the first session and adding a replied token to the session record corresponding to the first session in the database to characterize by the replied token that the broker replied.
Thereafter, in case that it is found that the current time is later than score set corresponding to the ID of the first session, it may be queried whether the ID of the first session has a reply-already flag added to it, to determine whether the broker has replied, if the broker does not reply, then the allocation service is invoked, other brokers (equivalent to the other service objects above) are determined, and the session service is invoked, the send card operation in figure 3 is performed, i.e., push (i.e., push) other brokers 'broker cards to the user, among other brokers' broker cards, a click event may be set as a trigger for jumping to a new session (corresponding to the second session above), and as long as the user clicks the broker cards of other brokers, the button click callback operation in fig. 3 is executed, at which time, a new session is generated, and all session messages in the session record corresponding to the first session in the database are forwarded to the new session.
In an alternative example, as shown in fig. 4, if a first session message belonging to a first session is listened to, it may be determined whether the first session message satisfies a preset filtering condition. If the first session message does not satisfy the preset filtering condition, the database can be queried to determine whether a session record corresponding to the first session exists in the database.
If the session record corresponding to the first session does not exist in the database, it can be determined whether the page where the terminal device is located when the user initiates the first session message is a second-hand detail page. If the page where the terminal device is located when the user initiates the first session message is a second-hand detail page and the first session message is a first session message, a session record corresponding to the first session may be added to the database, an ID of the first session is inserted into the redis ordered set, and an expected transit time score is set corresponding to the ID of the first session.
If a session record corresponding to the first session exists in the database, the first session message is generally not a first session message, and it may be determined whether an expected transit time score set corresponding to the ID of the first session has arrived. If score has not arrived, determine if broker has replied. If the broker does not reply, it is determined whether the sender of the first session message is a user. If the sender of the first session message is the user, updating the session record corresponding to the first session; and if the sender of the first session message is a broker, updating the session record corresponding to the first session, and adding a replied mark to the ID of the first session and the session record corresponding to the first session respectively.
Thereafter, when the current time is found to be later than score, and the ID of the first session is added with a replied tag, the broker cards of other brokers may be pushed to the user.
In summary, in the embodiment of the disclosure, based on the redis ordered set, a situation that the broker fails to respond to the first consultation message of the user in time can be accurately and reliably identified, and for the situation, broker cards of other brokers are pushed to the user, the user can consult through one key of the broker card, and the appeal of the user can be provided to the other brokers, and the user does not need to repeatedly describe the appeal of the user, so that the service effect of the consultation service can be ensured, and the use experience of the user is improved.
Exemplary devices
Fig. 5 is a schematic structural diagram of a conversation message processing apparatus according to an exemplary embodiment of the present disclosure, and the apparatus shown in fig. 5 includes a listening module 501, a first processing module 502, a second processing module 503, and a recommending module 504.
A monitoring module 501, configured to monitor a first session message belonging to a first session;
a first processing module 502, configured to add a session identifier of a first session to a target set and set an expected transit time corresponding to the session identifier of the first session when the session identifier of the first session does not exist in the target set and a sender of a first session message is a served object;
a second processing module 503, configured to add a replied flag to the session identifier of the first session when the session identifier of the first session exists in the target set, an expected transit time set by the session identifier corresponding to the first session does not arrive, and a sender of the first session message is a service object;
and a recommending module 504, configured to recommend another service object to the served object when the expected transit time set by the session identifier corresponding to the first session is reached and the replied flag is not added to the session identifier of the first session.
In an alternative example, the recommending module 504 is specifically configured to:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of the second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding the session message in the session record corresponding to the first session in the database to the second session, and the second session is a session for interaction between the served object and other service objects.
In an alternative example, the recommendation module 504 includes:
the extraction submodule is used for extracting key words from the session messages in the session records corresponding to the first session in the database;
the determining submodule is used for determining other service objects which have incidence relation with the keywords;
the selection submodule is used for selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects under the condition that the determined other service objects comprise at least two other service objects;
and the recommending submodule is used for recommending the selected other service objects to the service object.
In one alternative example of this, the user may,
the recommendation module 504 is specifically configured to:
under the condition that the current time is later than the expected switching time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session, recommending other service objects to the served object;
the device also includes:
and the third processing module is used for forbidding to recommend other service objects to the served object when the current time is later than the expected switching time set by the session identifier corresponding to the first session and exceeds the preset time length.
In one optional example, the apparatus further comprises:
an obtaining module, configured to obtain filtering reference information including at least one of first reference information and second reference information after monitoring a first session message belonging to a first session; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
the determining module is used for determining whether the first session message meets a preset filtering condition according to the filtering reference information;
the triggering module is configured to trigger the first processing module 502 or the second processing module 503 when the first session message does not meet the preset filtering condition.
Exemplary electronic device
Next, an electronic apparatus according to an embodiment of the present disclosure is described with reference to fig. 6. The electronic device may be either or both of the first device and the second device, or a stand-alone device separate from them, which stand-alone device may communicate with the first device and the second device to receive the acquired input signals therefrom.
Fig. 6 illustrates a block diagram of an electronic device 600 in accordance with an embodiment of the disclosure.
As shown in fig. 6, the electronic device 600 includes one or more processors 601 and memory 602.
The processor 601 may be a Central Processing Unit (CPU) or other form of processing unit having data processing capabilities and/or instruction execution capabilities, and may control other components in the electronic device 600 to perform desired functions.
Memory 602 may include one or more computer program products that may include various forms of computer-readable storage media, such as volatile memory and/or non-volatile memory. The volatile memory may include, for example, Random Access Memory (RAM), cache memory (cache), and/or the like. The non-volatile memory may include, for example, Read Only Memory (ROM), hard disk, flash memory, etc. One or more computer program instructions may be stored on the computer-readable storage medium and executed by the processor 601 to implement the session message processing methods of the various embodiments of the present disclosure described above and/or other desired functions. Various contents such as an input signal, a signal component, a noise component, etc. may also be stored in the computer-readable storage medium.
In one example, the electronic device 600 may further include: an input device 603 and an output device 604, which are interconnected by a bus system and/or other form of connection mechanism (not shown).
For example, when the electronic device 600 is a first device or a second device, the input means 603 may be a microphone or a microphone array. When the electronic device 600 is a stand-alone device, the input means 603 may be a communication network connector for receiving the acquired input signals from the first device and the second device.
The input device 603 may also include, for example, a keyboard, a mouse, and the like.
The output device 604 can output various kinds of information to the outside. The output devices 604 may include, for example, a display, speakers, a printer, and a communication network and remote output devices connected thereto, among others.
Of course, for simplicity, only some of the components of the electronic device 600 relevant to the present disclosure are shown in fig. 6, omitting components such as buses, input/output interfaces, and the like. In addition, electronic device 600 may include any other suitable components depending on the particular application.
Exemplary computer program product and computer-readable storage Medium
In addition to the above-described methods and apparatus, embodiments of the present disclosure may also be a computer program product comprising computer program instructions that, when executed by a processor, cause the processor to perform the steps in a method of session message processing according to various embodiments of the present disclosure as described in the "exemplary methods" section of this specification above.
The computer program product may write program code for carrying out operations for embodiments of the present disclosure in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server.
Furthermore, embodiments of the present disclosure may also be a computer-readable storage medium having stored thereon computer program instructions that, when executed by a processor, cause the processor to perform steps in a session message processing method according to various embodiments of the present disclosure described in the "exemplary methods" section above of this specification.
The computer-readable storage medium may take any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may include, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The foregoing describes the general principles of the present disclosure in conjunction with specific embodiments, however, it is noted that the advantages, effects, etc. mentioned in the present disclosure are merely examples and are not limiting, and they should not be considered essential to the various embodiments of the present disclosure. Furthermore, the foregoing disclosure of specific details is for the purpose of illustration and description and is not intended to be limiting, since the disclosure is not intended to be limited to the specific details so described.
In the present specification, the embodiments are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same or similar parts in the embodiments are referred to each other. For the system embodiment, since it basically corresponds to the method embodiment, the description is relatively simple, and for the relevant points, reference may be made to the partial description of the method embodiment.
The block diagrams of devices, apparatuses, systems referred to in this disclosure are only given as illustrative examples and are not intended to require or imply that the connections, arrangements, configurations, etc. must be made in the manner shown in the block diagrams. These devices, apparatuses, devices, systems may be connected, arranged, configured in any manner, as will be appreciated by those skilled in the art. Words such as "including," "comprising," "having," and the like are open-ended words that mean "including, but not limited to," and are used interchangeably therewith. The words "or" and "as used herein mean, and are used interchangeably with, the word" and/or, "unless the context clearly dictates otherwise. The word "such as" is used herein to mean, and is used interchangeably with, the phrase "such as but not limited to".
The methods and apparatus of the present disclosure may be implemented in a number of ways. For example, the methods and apparatus of the present disclosure may be implemented by software, hardware, firmware, or any combination of software, hardware, and firmware. The above-described order for the steps of the method is for illustration only, and the steps of the method of the present disclosure are not limited to the order specifically described above unless specifically stated otherwise. Further, in some embodiments, the present disclosure may also be embodied as programs recorded in a recording medium, the programs including machine-readable instructions for implementing the methods according to the present disclosure. Thus, the present disclosure also covers a recording medium storing a program for executing the method according to the present disclosure.
It is also noted that in the devices, apparatuses, and methods of the present disclosure, each component or step can be decomposed and/or recombined. These decompositions and/or recombinations are to be considered equivalents of the present disclosure.
The previous description of the disclosed aspects is provided to enable any person skilled in the art to make or use the present disclosure. Various modifications to these aspects will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other aspects without departing from the scope of the disclosure. Thus, the present disclosure is not intended to be limited to the aspects shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
The foregoing description has been presented for purposes of illustration and description. Furthermore, this description is not intended to limit embodiments of the disclosure to the form disclosed herein. While a number of example aspects and embodiments have been discussed above, those of skill in the art will recognize certain variations, modifications, alterations, additions and sub-combinations thereof.

Claims (12)

1. A method for processing a session message, comprising:
listening for a first session message belonging to a first session;
under the condition that the session identification of the first session does not exist in a target set and a sender of the first session message is a served object, adding the session identification of the first session to the target set, and setting expected transit time corresponding to the session identification of the first session;
adding a replied mark to the session identifier of the first session under the condition that the session identifier of the first session exists in a target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object;
and recommending other service objects to the served object when the expected transfer time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session.
2. The method of claim 1, wherein recommending other service objects to the served object comprises:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of a second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding a session message in a session record corresponding to the first session in a database to the second session, and the second session is a session for interaction between the served object and the other service objects.
3. The method of claim 1, wherein recommending other service objects to the served object comprises:
extracting key words from session messages in session records corresponding to the first session in a database;
determining other service objects which have incidence relation with the key words;
under the condition that the determined other service objects comprise at least two other service objects, selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects;
recommending the selected other service objects to the served object.
4. The method of claim 1,
the recommending other service objects to the served object under the condition that the expected transfer time set by the session identification corresponding to the first session is reached and the replied mark is not added to the session identification of the first session comprises the following steps:
recommending other service objects to the served object under the condition that the current time is later than the expected transfer time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session;
the method further comprises the following steps:
and when the current time is later than the expected transfer time set by the session identifier corresponding to the first session and exceeds the preset time, prohibiting recommending other service objects to the served object.
5. The method of claim 1, wherein after the listening for a first session message belonging to a first session, the method further comprises:
acquiring filtering reference information including at least one of the first reference information and the second reference information; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
determining whether the first session message meets a preset filtering condition according to the filtering reference information;
under the condition that the first session message does not meet the preset filtering condition, executing the condition that the session identification of the first session does not exist in the target set, and under the condition that a sender of the first session message is a served object, adding the session identification of the first session into the target set, and setting expected transit time corresponding to the session identification of the first session; and adding a replied mark to the session identifier of the first session under the condition that the session identifier of the first session exists in the target set, the expected transfer time set by the session identifier corresponding to the first session does not arrive, and the sender of the first session message is a service object.
6. A session message processing apparatus, comprising:
the monitoring module is used for monitoring a first session message belonging to a first session;
a first processing module, configured to add a session identifier of the first session to a target set and set an expected transit time corresponding to the session identifier of the first session when a session identifier of the first session does not exist in the target set and a sender of the first session message is a served object;
a second processing module, configured to add a replied flag to the session identifier of the first session when the session identifier of the first session exists in the target set, an expected transit time set corresponding to the session identifier of the first session does not arrive, and a sender of the first session message is a service object;
and the recommending module is used for recommending other service objects to the served object under the condition that the expected transfer time set by the session identifier corresponding to the first session is reached and the replied mark is not added to the session identifier of the first session.
7. The apparatus of claim 6, wherein the recommendation module is specifically configured to:
pushing object cards of other service objects to the served object;
the object card is used for providing an interface for triggering generation of a second session, or the object card is used for providing an interface for triggering generation of the second session and forwarding a session message in a session record corresponding to the first session in a database to the second session, and the second session is a session for interaction between the served object and the other service objects.
8. The apparatus of claim 6, wherein the recommendation module comprises:
the extraction submodule is used for extracting key words from the session messages in the session records corresponding to the first session in the database;
the determining submodule is used for determining other service objects which have incidence relations with the keywords;
the selection submodule is used for selecting other service objects from the determined other service objects according to the historical performance data of each other service object in the determined other service objects under the condition that the determined other service objects comprise at least two other service objects;
and the recommending submodule is used for recommending the selected other service objects to the served object.
9. The apparatus of claim 6,
the recommendation module is specifically configured to:
recommending other service objects to the served object under the condition that the current time is later than the expected transfer time set by the session identifier corresponding to the first session and does not exceed the preset time length and the reply mark is not added to the session identifier of the first session;
the device further comprises:
and the third processing module is used for forbidding to recommend other service objects to the served object when the current time is later than the expected switching time set by the session identifier corresponding to the first session and exceeds the preset time length.
10. The apparatus of claim 6, further comprising:
an obtaining module, configured to obtain filtering reference information including at least one of first reference information and second reference information after monitoring a first session message belonging to a first session; the first reference information is used for representing whether the message type of the first session message is a system message type or an automatic reply message type, and the second reference information is used for representing whether the current time is within a preset time period;
the determining module is used for determining whether the first session message meets a preset filtering condition according to the filtering reference information;
and the triggering module is used for triggering the first processing module or the second processing module under the condition that the first session message does not accord with the preset filtering condition.
11. A computer-readable storage medium storing a computer program for executing the session message processing method according to any one of claims 1 to 5.
12. An electronic device, comprising:
a processor;
a memory for storing the processor-executable instructions;
the processor is used for reading the executable instruction from the memory and executing the instruction to realize the conversation message processing method of any one of the above claims 1 to 5.
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