CN114418471A - Intelligent planning and visual management method and system for work orders - Google Patents
Intelligent planning and visual management method and system for work orders Download PDFInfo
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Abstract
The invention discloses a method and a system for intelligent planning and visual management of a shop order, wherein the method comprises the following steps: by obtaining a first company location for a first engineer; collecting a plurality of attendance sheets of a first engineer based on a first preset time threshold; sequentially obtaining a plurality of work order types and a plurality of work order positions of a plurality of upper work orders; obtaining a first work order path plan by using a path planning module; sequentially obtaining a plurality of planned durations of a plurality of work order types by using a three-point estimation method; adjusting to obtain a second work order path plan; marking in the first upper door work order map based on a preset path marking method; the first real-time location is rendered on a first upper worksheet map. The technical problems that in the prior art, when the work orders are processed, work order processing sequencing, work path planning and the like are carried out manually, planning efficiency is low, rationality is not enough, and the work orders are poor in management quality and further influence the work order processing effect are solved.
Description
Technical Field
The invention relates to the field of artificial intelligence, in particular to a method and a system for intelligent planning and visual management of a shop order.
Background
The division of the society is gradually refined along with the rapid development of the society, and more service organizations propose an entrance service concept aiming at various problems encountered in daily life, so that the aims of improving the overall service quality, improving the customer satisfaction and further improving the self comprehensive competitiveness are fulfilled. Because the length of time demand continuously enlarges, the work order quantity of going to the home is constantly increased, however among the prior art, the dispatch, the processing etc. of the work order of going to the home are planned by artifical overall planning, have that the planning error rate is high, the cost time is long, can't change real-time adjustment processing scheme based on actual conditions simultaneously, and then influence whole work efficiency and customer satisfaction. For example, if a customer temporarily cancels an order for getting home online, the processing staff cannot receive the order-withdrawing information and adjust the working direction in time, which results in time waste. The research utilizes the computer technology to intelligently process the work order of each employee with priority sequencing and route planning, and has important significance for saving the time of each employee, improving the processing efficiency of the work order, further improving the enterprise management quality and the market competitiveness and the like.
However, when the prior art processes the entrance worksheet, the worksheet processing ordering, the entrance path planning, etc. are performed manually, which results in low planning efficiency and insufficient rationality, resulting in poor quality of the entrance worksheet management, and further affects the processing effect of the entrance worksheet.
Disclosure of Invention
The invention aims to provide a method and a system for intelligent planning and visual management of a work order, which are used for solving the technical problems that when the work order is processed in the prior art, work order processing sequencing, work path planning and the like are manually carried out, the planning efficiency is low, the rationality is not enough, the work order management quality is poor, and the work order processing effect is influenced.
In view of the above problems, the present invention provides a method and system for intelligent planning and visual management of an entrance worksheet.
In a first aspect, the present invention provides a method for intelligent planning and visual management of a domestic work order, where the method is implemented by a system for intelligent planning and visual management of a domestic work order, and the method includes: obtaining first basic information of a first engineer, wherein the first basic information comprises a first company position of the first engineer; acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets; sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders; inputting the first company position and the plurality of work order positions into a path planning module in sequence to obtain a first work order path plan; sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method; adjusting the first work order path plan according to the plurality of plan durations to obtain a second work order path plan; marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method; and acquiring a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
In another aspect, the present invention further provides a system for intelligent planning and visual management of a domestic work order, which is used for executing the method for intelligent planning and visual management of a domestic work order according to the first aspect, wherein the system includes: a first obtaining unit: the first obtaining unit is used for obtaining first basic information of a first engineer, wherein the first basic information comprises a first company position of the first engineer; a first acquisition unit: the first acquisition unit is used for acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets; a second obtaining unit: the second obtaining unit is used for sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders; a third obtaining unit: the third obtaining unit is used for sequentially inputting the first company position and the plurality of work order positions into the path planning module to obtain a first work order path plan; a fourth obtaining unit: the fourth obtaining unit is used for sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method; a fifth obtaining unit: the fifth obtaining unit is configured to adjust the first work order path plan according to the multiple planning durations, and obtain a second work order path plan; a first execution unit: the first execution unit is used for marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method; a second execution unit: the second execution unit is used for obtaining a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
In a third aspect, an electronic device comprises a processor and a memory;
the memory is used for storing;
the processor is configured to execute the method according to any one of the first aspect above by calling.
One or more technical schemes provided by the invention at least have the following technical effects or advantages:
1. based on the positions of all the entrance worksheets of the engineers and the positions of companies, the system automatically plans a plurality of paths of the entrance worksheets, and further screens and determines a worksheet path with the shortest path, namely a first worksheet path planning; then based on the specific transaction type in each upper work order, estimating possible processing time length by combining historical processing data, and obtaining the processing plan time length corresponding to each upper work order; further adjusting the first work order path planned by the system by combining the planning time length of each work order so as to obtain a second work order path plan, and marking the path in an engineer client map by using a preset path marking method; and finally, acquiring real-time position data of an engineer by using a position sensor, and synchronously marking the real-time position data in a map to realize visual management of the processing process of the shop order. The home-visit processing path is intelligently planned based on the actual position and the time-consuming situation of the home-visit worksheet, and the planned path and the position of an engineer are displayed in a map in real time, so that the technical effects of saving planning time and improving the processing efficiency of the home-visit worksheet are achieved, and the customer satisfaction and the market competitiveness are improved.
2. The time of the engineer for processing each entrance work order at this time is estimated in advance based on historical entrance order processing data, so that the time consumption estimation accuracy of each work order is improved, and the technical effect of rationality of a system planning processing path is improved.
3. The method has the advantages that the corresponding consideration, the task arrangement and the like of engineers are adjusted through the quantified client evaluation index, the reasons influencing the unqualified engineers are analyzed and determined for the unqualified engineers evaluated by the clients, and the targeted training is carried out, so that the technical effects of exciting the engineers, integrally improving the service capability and quality of the engineers and further improving the overall market competitiveness of the company are achieved.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
In order to more clearly illustrate the present invention or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only exemplary, and for those skilled in the art, other drawings can be obtained according to the provided drawings without inventive effort.
FIG. 1 is a schematic flow chart of a method for intelligent planning and visual management of a shop order according to the present invention;
FIG. 2 is a schematic flow chart illustrating simulation of obtaining a first planned time length of the first work order type in a method for intelligent planning and visual management of a home work order according to the present invention;
FIG. 3 is a schematic flow chart illustrating the adjustment of the dispatch and submission of the work order of the first engineer in the method for intelligent planning and visual management of the home work order according to the present invention;
FIG. 4 is a schematic flow chart illustrating the training improvement of the first engineer in the method for intelligent planning and visual management of the shop order according to the present invention;
FIG. 5 is a schematic structural diagram of a system for intelligent planning and visual management of a shop order according to the present invention;
fig. 6 is a schematic structural diagram of an exemplary electronic device of the present invention.
Description of reference numerals:
the system comprises a first obtaining unit 11, a first acquiring unit 12, a second obtaining unit 13, a third obtaining unit 14, a fourth obtaining unit 15, a fifth obtaining unit 16, a first executing unit 17, a second executing unit 18, a bus 300, a receiver 301, a processor 302, a transmitter 303, a memory 304 and a bus interface 305.
Detailed Description
The invention provides a method and a system for intelligent planning and visual management of an entrance worksheet, and solves the technical problems that in the prior art, when the entrance worksheet is processed, the worksheet processing sequencing, the entrance path planning and the like are manually performed, the planning efficiency is low, the rationality is insufficient, the entrance worksheet management quality is poor, and the entrance worksheet processing effect is influenced. The home-visit processing path is intelligently planned based on the actual position and the time-consuming situation of the home-visit worksheet, and the planned path and the position of an engineer are displayed in a map in real time, so that the technical effects of saving planning time and improving the processing efficiency of the home-visit worksheet are achieved, and the customer satisfaction and the market competitiveness are improved.
In the technical scheme of the invention, the data acquisition, storage, use, processing and the like all conform to relevant regulations of national laws and regulations.
In the following, the technical solutions in the present invention will be clearly and completely described with reference to the accompanying drawings, and it should be understood that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments of the present invention, and it should be understood that the present invention is not limited by the example embodiments described herein. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present invention without making any creative effort, shall fall within the protection scope of the present invention. It should be further noted that, for the convenience of description, only some but not all of the elements associated with the present invention are shown in the drawings.
The invention provides a method for intelligent planning and visual management of a shop order, which is applied to a system for intelligent planning and visual management of the shop order, wherein the method comprises the following steps: obtaining first basic information of a first engineer, wherein the first basic information comprises a first company position of the first engineer; acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets; sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders; inputting the first company position and the plurality of work order positions into a path planning module in sequence to obtain a first work order path plan; sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method; adjusting the first work order path plan according to the plurality of plan durations to obtain a second work order path plan; marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method; and acquiring a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
Having described the general principles of the invention, reference will now be made in detail to various non-limiting embodiments of the invention, examples of which are illustrated in the accompanying drawings.
Example one
Referring to fig. 1, the present invention provides a method for intelligent planning and visual management of a domestic work order, wherein the method is applied to a system for intelligent planning and visual management of a domestic work order, and the method specifically includes the following steps:
step S100: obtaining first basic information of a first engineer, wherein the first basic information comprises a first company location of the first engineer;
specifically, the method for intelligent planning and visual management of the entrance worksheet is applied to the system for intelligent planning and visual management of the entrance worksheet, the execution processing sequence and the entrance path of the entrance worksheet can be automatically planned based on the actual position, time consumption and the actual position of an engineer of the entrance worksheet, and meanwhile, the automatically planned path and the real-time position of the engineer are synchronized in a client map, so that the intelligent planning and visual management target of the entrance worksheet is realized.
The work order is a task order which is reserved by a client on-line or off-line and needs to be processed and maintained by a relevant engineer or technician on-line. For example, a certain water heater company provides a customer with an on-site maintenance service within a warranty period, and after the customer makes an advance reservation, the company issues a task of processing the reservation to a certain engineer, namely, an on-site work order of the engineer is formed. The first engineer is any engineer who uses the system for intelligent planning and visual management of the shop order to perform all the shop order processing sequences, shop routes and visual management of the processing process, and each engineer has a corresponding client and account. The first basic information is formed by collecting relevant information of a first engineer, such as a work order history on the personal process of the engineer, the position of the engineer, and the like. That is, the first basic information includes an office location of a company where the first engineer is located, i.e., the first company location.
By obtaining the position information of the company where the first engineer is located, the technical effects of providing basic information for a subsequent system to automatically plan the path of the work order processed by the engineer and improving the rationality of system path planning and laying a foundation are achieved.
Step S200: acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets;
specifically, the first preset time threshold refers to a time period of the work order tasks processed by the first engineer, which need to be intelligently planned, based on the actual work distribution condition of the company where the first engineer is located in the system for intelligent planning and visual management of the work orders. The method comprises the steps that on the basis of a first preset time threshold value, the conditions of the last worksheets needing to be processed by a first engineer are collected and analyzed, and the conditions of the first last worksheet set are collected. Wherein the first set of work orders includes all work orders that the first engineer needs to process within the first predetermined time threshold. For example, a company intelligently plans every week entrance order of each engineer according to the regulations, namely intelligently planning all information such as entrance work order time, work order task type, entrance position and the like of each entrance work order. By obtaining a plurality of home work orders to be processed by the first engineer, the technical effect of providing a work order basis for the automatic planning work order of the subsequent system is achieved.
Step S300: sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders;
specifically, all the information of the work orders to be finished by the first engineer within a first preset time threshold is collected, and then the information of the work order task type, the work order processing time, the work order position data and the like of each work order is sequentially obtained. The work order task type corresponds to a project reserved by a client in the last work order to be processed and serviced, such as quality inspection, maintenance, and use guidance. And the work order processing time is the latest processing time point reserved by the client in the corresponding last work order. The upper door position data corresponds to an address reserved by the client in the upper door work order for processing the transaction, and is generally a home address of the client. By obtaining the work order type and the work order position information of each work order, the technical effects of providing a work order information basis for the follow-up system intelligent planning of the route to the home and further improving the rationality and pertinence of work order processing planning are achieved.
Step S400: inputting the first company position and the plurality of work order positions into a path planning module in sequence to obtain a first work order path plan;
specifically, the path planning module is embedded in the system for intelligent planning and visual management of the upper worksheet, and belongs to a functional part of the system for intelligent planning and visual management of the upper worksheet, that is, the path planning module and the system for intelligent planning and visual management of the upper worksheet are included and included. The path planning module may intelligently perform planning of processing the entrance worksheets for the first engineer based on the position information of all the entrance worksheets to be processed by the first engineer and the position information of the company where the first engineer is located, including planning of the entrance route, the time, and the like, that is, planning of the first worksheet path. By obtaining the first work order path plan, guidance and reference are provided for a first engineer to process the processing sequence of each last work order task, so that the efficiency of the engineer in processing the last work order is improved, and the technical effect of the overall efficiency is improved.
Step S500: sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method;
step S600: adjusting the first work order path plan according to the plurality of plan durations to obtain a second work order path plan;
specifically, the three-point estimation method is that the specific execution difficulty, complexity, time consumption and the like of the relevant personnel are comprehensively evaluated based on work experience or analysis on actual work tasks, namely the actual conditions of the home worksheets, so that the subjectively determined shortest time, the most probable time and the longest time for processing the corresponding worksheet tasks are processed. And further calculating and determining the plan time length of each work order type, obtaining the plan processing time length of each work order in the first upper work order set to be processed by the first engineer according to the plan time length corresponding to each work order type, and further adjusting the first work order path plan based on the plan processing time length of each work order, wherein the adjusted work order path plan is the second work order path plan. The planning duration of each work order type is determined through analysis, so that a reference basis is provided for adjusting work order processing planning based on the processing duration of each work order subsequently, and the technical effects of improving the rationality, the availability and the effectiveness of work order path planning are further improved.
Step S700: marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method;
specifically, the preset path marking method is a home work order processing path automatically planned by a real-time display system at each engineer client based on the actual home order processing situation. For example, a work order which is in progress and is not yet on door is displayed in a map form at an engineer client, wherein the system automatically plans a work order path which needs to be on door on the current day, the work order path in progress is highlighted in red, the work order path which needs to be processed by the next work order is well planned to be highlighted in gray, and when all the work orders on door to be processed by the engineer on the current day are processed, the system automatically performs preparation processing display on the work order path on door which needs to be processed by the engineer on the next day, such as being highlighted in dark gray. The second work order path planning of the automatic adjustment planning of the system is displayed on the client corresponding to the first engineer based on a preset path marking method, namely, the first door work order map, so that the door work orders and paths to be processed of the visual engineer are achieved, and the technical effects of intelligently assisting the engineer in managing work order tasks and saving the planning time of the engineer are achieved.
Step S800: and acquiring a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
Specifically, the position sensor is bound with the client of the first engineer, so that the geographical position information of the first engineer can be monitored in real time, and the monitored position information is highlighted in a first entrance worksheet map of the first engineer in real time. Through the real-time display engineer position, the technical effects of real-time monitoring, visual observation of the progress of the work order processed by the engineer and visual management of the work order are achieved. The home-visit processing path is intelligently planned based on the actual position and the time-consuming situation of the home-visit worksheet, and the planned path and the position of an engineer are displayed in a map in real time, so that the technical effects of saving planning time and improving the processing efficiency of the home-visit worksheet are achieved, and the customer satisfaction and the market competitiveness are improved.
Further, step S500 of the present invention further includes:
step S510: historical worksheet data are collected based on big data, wherein the historical worksheet data comprise a plurality of historical worksheets;
step S520: sequentially obtaining the processing work order type and the processing work order duration of each historical work order in the multiple historical work orders, and respectively forming a historical processing work order type set and a historical processing work order duration set;
step S530: and calculating to obtain the average historical processing duration corresponding to each work order type according to the historical processing work order type set and the historical processing work order duration set, and constructing a work order type-duration list.
Further, the present invention further includes step S540:
step S541: obtaining a first work order type and a second work order type of the plurality of work order types;
step S542: respectively matching first average historical processing duration and second average historical processing duration corresponding to the first work order type and the second work order type according to the work order type-duration list;
step S543: obtaining a first plan time of the first work order type according to the first average historical processing time, and obtaining a second plan time of the second work order type according to the second average historical processing time;
step S544: and forming a plurality of planning time lengths of the plurality of work order types according to the first planning time length and the second planning time length.
Specifically, the processing data of the upper worksheets of the company where the first engineer is located and the cooperative company thereof are collected based on big data, and the specific processing conditions of each upper worksheet are intelligently analyzed. Specifically, the work order task type and the total processing time data corresponding to each historical work order are respectively extracted, so that multiple historical processing times of each work order task type are obtained, the average value of the processing times is obtained through calculation, and the average value is used as the average historical processing time of the corresponding work order task type, so that the first average historical processing time corresponding to the first work order type and the second average historical processing time corresponding to the second work order type are obtained. For example, the customer quality inspection problem is processed 3 times in the history, the processing time of 3 times is 30 minutes, 35 minutes and 25 minutes respectively, and the average time for processing the home work order tasks of the quality inspection class is 30 minutes through calculation. And obtaining historical average processing duration corresponding to each work order task type based on historical processing data, and further constructing the work order type-duration list.
Further, the work order task types corresponding to the last work orders corresponding to the first engineer are sequentially extracted, the average historical processing time length of each last work order to be processed by the first engineer is obtained based on the work order type-time length list, and the plan time length of the corresponding last order processed by the first engineer at this time is obtained based on the average historical processing time length, so that the plan time lengths of the work order types are obtained. The time for the first engineer to process each entrance work order at this time is estimated in advance based on historical entrance order processing data, so that the time consumption estimation accuracy of each entrance work order is improved, and the technical effect of rationality of a system planning processing path is improved.
Further, as shown in fig. 2, step S543 of the present invention further includes:
step S5431: based on the first average historical processing time, processing time estimation is carried out on the first work order type by using a three-point estimation method, and a first optimistic estimation, a first most probable estimation and a first pessimistic estimation of the first work order type are obtained;
step S5432: calculating to obtain a first plan expected value and a first plan variance of the first work order type according to the first optimistic estimate, the first most probable estimate and the first pessimistic estimate;
step S5433: constructing a first probability density function according to the first plan expected value and the first plan variance;
step S5434: and simulating to obtain a first planned time length of the first work order type according to the first probability density function.
Specifically, after the average historical processing time of each type of entrance work order task is obtained based on historical entrance order processing data, the processing time of each entrance work order of the first engineer is estimated by using a three-point estimation method, and optimistic estimation, most probable estimation and pessimistic estimation of each entrance work order are respectively obtained. Further, based on the estimation result of the three-point estimation method, an expected value and a variance of the execution time length for the first engineer to execute processing on each work order are calculated, that is, the expected value and the variance are the first plan expected value and the first plan variance. Further, a normal distribution based on the first plan expected value and the first plan variance is determined, so that a first probability density function corresponding to the first task execution duration is determined. And finally, simulating and generating a group of random task plan completion duration data through the first probability density function, wherein the calculated average value is the plan duration corresponding to the last work order, namely the first plan duration of the first work order type.
The planning time of each last work order to be processed by the first engineer is determined, and the first work order path planning is intelligently adjusted by combining the work plan arrangement of the first engineer, so that the technical effect of improving the reliability and the availability of the system is achieved.
Further, step S600 of the present invention further includes:
step S610: obtaining a first regulation and control instruction of the first engineer, wherein the first regulation and control instruction comprises a first path regulation and control instruction and a first sequence regulation and control instruction;
step S620: and adjusting the second work order path planning in sequence according to the first path regulation instruction and the first sequence regulation instruction.
Specifically, after the system automatically plans and adjusts to obtain the second work order path plan, the first engineer may still perform the home work order processing adjustment according to the actual working condition of the first engineer, that is, the first engineer may manually adjust the system plan result, which is determined by an individual person to actually process each home work order, and the system plan path is only used as a planning reference. After the first engineer sends out a first regulation and control instruction based on actual conditions, the system performs priority adjustment of the processing sequence of each entrance worksheet based on the regulation and control requirement of the first engineer, and finally determines paths and the like between positions of the worksheets based on the first path regulation and control instruction of the first engineer. Through subjective manual adjustment based on a first engineer, the work order path planning is finally determined, and the technical effects of improving the intelligence and the individuation degree of the system and further improving the reliability of the system are achieved.
Further, as shown in fig. 3, the present invention further includes step S900:
step S910: acquiring evaluation data of a client on the first engineer based on a second preset time threshold to form a first evaluation result set, wherein the first evaluation result set comprises a first service attitude evaluation result set and a first service quality evaluation result set;
step S920: according to the first service attitude evaluation result set and the first service quality evaluation result set, carrying out weighted calculation to obtain a first comprehensive satisfaction evaluation index;
step S930: if the first comprehensive satisfaction evaluation index meets a first preset evaluation threshold, obtaining a first grade of the first engineer by using a preset evaluation-grade list;
step S940: and according to the first grade, the work order of the first engineer is distributed and extracted to be adjusted.
Specifically, the second preset time threshold is a time period, set in advance by the system, for performing summary analysis on the details of the worksheets processed by the engineers based on the regulations and requirements of the company where the first engineer is located. For example, if a company calculates the condition that each engineer handles the last work order once a month, and adjusts the engineer adaptively based on the actual condition, the second preset time threshold of the company is one month. And summarizing the evaluation data of all the portal work order clients processed by the first engineer within a second preset time threshold value to obtain a first evaluation result set. The first evaluation result set comprises the effect of each client on the problem processing of the first engineer and the evaluation of attitude during processing, namely the first service attitude evaluation result set and the first service quality evaluation result set. Further, a comprehensive satisfaction evaluation index of the client to the first engineer is obtained through weighted calculation by an entropy weight method.
Further, when the comprehensive satisfaction evaluation index of the customer to the first engineer meets the first preset evaluation threshold, the system automatically utilizes a preset evaluation-grade list to obtain the first grade of the first engineer through matching. The preset evaluation-grade list is a grade corresponding to each evaluation index which is set in advance after the system is comprehensively analyzed based on the actual condition of a company, the condition of actually processing a work order and the like. And then according to the first grade, the work order of the first engineer is distributed and extracted to be adjusted. For example, if an engineer has high efficiency and attitude in processing the shop order and the customer has high comprehensive satisfaction evaluation, corresponding to the first grade, the processing shop order of the engineer is increased based on the first grade, and the arrangement of the shop order amount of the engineer is moderately increased. The first preset evaluation threshold refers to the lowest customer evaluation required by a company for the processing of the shop order on an engineer.
The method has the advantages that the corresponding consideration, task arrangement and the like of engineers are adjusted through the quantitative client evaluation index, so that the technical effects of improving the subjective activity of staff, exciting the staff to improve the quality of the staff and further improving the overall market competitiveness of the company are achieved.
Further, as shown in fig. 4, step S920 of the present invention further includes:
step S921: if the first comprehensive satisfaction degree evaluation index does not meet a first preset evaluation threshold, first early warning information is obtained;
step S922: respectively calculating and obtaining a first average evaluation index and a second average evaluation index according to the first early warning information, wherein the first average evaluation index is an average evaluation index of the service attitude of the client to the first engineer, and the second average evaluation index is an average evaluation index of the service quality of the client to the first engineer;
step S923: if the first average evaluation index or the second average evaluation index does not meet a second preset evaluation threshold value, obtaining a first training course set;
step S924: training the first engineer for improvement based on the first set of training courses.
Specifically, when the first comprehensive satisfaction evaluation index of the customer to the engineer does not meet a first preset evaluation threshold, the condition that the engineer processes the home work order does not meet the minimum requirement of the company, namely the processing work order is unqualified, at the moment, the system automatically sends out first early warning information, and a first average evaluation index of the customer to the service attitude of the engineer and a second average evaluation index of the service quality are respectively calculated and obtained according to the first early warning information. And when any one of the first average evaluation index and the second average evaluation index does not meet a second preset evaluation threshold, automatically matching corresponding training courses which do not meet the category by the system, namely a first training course set, and training and improving the first engineer based on the first training course set. The reason why the engineer handles the unqualified worksheet task is obtained through data analysis, targeted training is conducted based on unqualified categories, if the service attitude does not reach a second preset evaluation threshold, the system matches a service attitude training course, and if the service quality does not reach the second preset evaluation threshold, the system automatically matches skill training for improving the service quality, formulates various worksheet task processing standards and the like, so that the overall operation capacity and the quality of the engineer are improved.
In summary, the method for intelligent planning and visual management of the shop order provided by the invention has the following technical effects:
1. based on the positions of the upper worksheets and the positions of companies of engineers, automatically planning paths of a plurality of upper worksheets by the system, and further screening and determining a worksheet path with the shortest path, namely planning a first worksheet path; then based on the specific transaction type in each upper work order, estimating possible processing time length by combining historical processing data, and obtaining the processing plan time length corresponding to each upper work order; further adjusting the first work order path planned by the system by combining the planning time length of each work order so as to obtain a second work order path plan, and marking the path in an engineer client map by using a preset path marking method; and finally, acquiring real-time position data of an engineer by using a position sensor, and synchronously marking the real-time position data in a map to realize visual management of the processing process of the shop order. The home-visit processing path is intelligently planned based on the actual position and the time-consuming situation of the home-visit worksheet, and the planned path and the position of an engineer are displayed in a map in real time, so that the technical effects of saving planning time and improving the processing efficiency of the home-visit worksheet are achieved, and the customer satisfaction and the market competitiveness are improved.
2. The time of the engineer for processing each entrance work order at this time is estimated in advance based on historical entrance order processing data, so that the time consumption estimation accuracy of each work order is improved, and the technical effect of rationality of a system planning processing path is improved.
3. The method has the advantages that the corresponding consideration, the task arrangement and the like of engineers are adjusted through the quantified client evaluation index, the reasons influencing the unqualified engineers are analyzed and determined for the unqualified engineers evaluated by the clients, and the targeted training is carried out, so that the technical effects of exciting the engineers, integrally improving the service capability and quality of the engineers and further improving the overall market competitiveness of the company are achieved.
Example two
Based on the method for intelligent planning and visual management of the shop order in the foregoing embodiment, the same inventive concept is also adopted, and the present invention further provides a system for intelligent planning and visual management of the shop order, please refer to fig. 5, where the system includes:
a first obtaining unit 11, configured to obtain first basic information of a first engineer, where the first basic information includes a first company location of the first engineer;
a first collecting unit 12, where the first collecting unit 12 is configured to collect a first upper worksheet set of the first engineer based on a first preset time threshold, where the first upper worksheet set includes a plurality of upper worksheets;
a second obtaining unit 13, where the second obtaining unit 13 is configured to sequentially obtain a plurality of work order types and a plurality of work order positions of the plurality of upper work orders;
a third obtaining unit 14, where the third obtaining unit 14 is configured to sequentially input the first company location and the plurality of work order locations into a path planning module to obtain a first work order path plan;
a fourth obtaining unit 15, where the fourth obtaining unit 15 is configured to sequentially obtain a plurality of planned durations of the plurality of work order types by using a three-point estimation method;
a fifth obtaining unit 16, where the fifth obtaining unit 16 is configured to adjust the first work order path plan according to the multiple planning durations, and obtain a second work order path plan;
a first execution unit 17, where the first execution unit 17 is configured to mark the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method;
a second executing unit 18, where the second executing unit 18 is configured to obtain a first real-time location of the first engineer by using a location sensor, and render the first real-time location in the first upper worksheet map for visual management.
Further, the system further comprises:
the second acquisition unit is used for acquiring historical door work order data based on big data, wherein the historical door work order data comprises a plurality of historical door work orders;
the first composition unit is used for sequentially obtaining the processing work order type and the processing work order duration of each historical work order in the multiple historical work orders to respectively compose a historical processing work order type set and a historical processing work order duration set;
and the first construction unit is used for calculating and obtaining the average historical processing time length corresponding to each work order type according to the historical processing work order type set and the historical processing work order time length set, and constructing a work order type-time length list.
Further, the system further comprises:
a sixth obtaining unit, configured to obtain a first work order type and a second work order type of the multiple work order types;
a first matching unit, configured to match, according to the work order type-duration list, a first average historical processing duration and a second average historical processing duration corresponding to the first work order type and the second work order type, respectively;
a seventh obtaining unit, configured to obtain a first scheduled time of the first work order type according to the first average historical processing time, and obtain a second scheduled time of the second work order type according to the second average historical processing time;
a second composing unit, configured to compose a plurality of planned durations of the plurality of work order types according to the first planned duration and the second planned duration.
Further, the system further comprises:
an eighth obtaining unit, configured to estimate, by using a three-point estimation method, a processing duration of the first work order type based on the first average historical processing duration, and obtain a first optimistic estimate, a first most probable estimate, and a first pessimistic estimate of the first work order type;
a ninth obtaining unit, configured to calculate and obtain a first planned expected value and a first planned variance of the first work order type according to the first optimistic estimate, the first most probable estimate, and the first pessimistic estimate;
a second constructing unit, configured to construct a first probability density function according to the first planned expected value and the first planned variance;
a tenth obtaining unit, configured to obtain, through simulation, a first planned duration of the first work order type according to the first probability density function.
Further, the system further comprises:
an eleventh obtaining unit, configured to obtain a first regulation instruction of the first engineer, where the first regulation instruction includes a first path regulation instruction and a first sequence regulation instruction;
and the third execution unit is used for sequentially adjusting the second work order path plan according to the first path regulation and control instruction and the first sequence regulation and control instruction.
Further, the system further comprises:
the third component unit is used for collecting evaluation data of a customer on the first engineer based on a second preset time threshold value to form a first evaluation result set, wherein the first evaluation result set comprises a first service attitude evaluation result set and a first service quality evaluation result set;
a twelfth obtaining unit, configured to obtain a first comprehensive satisfaction evaluation index through weighted calculation according to the first service attitude evaluation result set and the first service quality evaluation result set;
a thirteenth obtaining unit, configured to obtain, if the first comprehensive satisfaction evaluation index satisfies a first preset evaluation threshold, a first level of the first engineer using a preset evaluation-level list;
and the fourth execution unit is used for adjusting the dispatching and the submission of the work order of the first engineer according to the first grade.
Further, the system further comprises:
a fourteenth obtaining unit, configured to obtain first warning information if the first comprehensive satisfaction evaluation index does not meet a first preset evaluation threshold;
a fifteenth obtaining unit, configured to respectively calculate and obtain a first average evaluation index and a second average evaluation index according to the first warning information, where the first average evaluation index is an average evaluation index of service attitudes of customers to the first engineer, and the second average evaluation index is an average evaluation index of service quality of customers to the first engineer;
a sixteenth obtaining unit, configured to obtain a first training course set if the first average evaluation index or the second average evaluation index does not satisfy a second preset evaluation threshold;
a fifth execution unit to perform training enhancements for the first engineer based on the first set of training courses.
The embodiments in the present specification are described in a progressive manner, and each embodiment focuses on the difference from other embodiments, and the foregoing method and specific example for intelligent planning and visual management of a domestic worksheet in the first embodiment of fig. 1 are also applicable to the system for intelligent planning and visual management of a domestic worksheet in this embodiment, and through the foregoing detailed description of the method for intelligent planning and visual management of a domestic worksheet, those skilled in the art can clearly know the system for intelligent planning and visual management of a domestic worksheet in this embodiment, so for the sake of brevity of the description, detailed description is omitted here. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Exemplary electronic device
The electronic device of the present invention is described below with reference to fig. 6.
Fig. 6 illustrates a schematic structural diagram of an electronic device according to the present invention.
Based on the inventive concept of the method for intelligent planning and visual management of the shop order in the foregoing embodiments, the present invention further provides a system for intelligent planning and visual management of the shop order, on which a computer program is stored, and the computer program, when executed by a processor, implements the steps of any one of the methods for intelligent planning and visual management of the shop order.
Where in fig. 6 a bus architecture (represented by bus 300), bus 300 may include any number of interconnected buses and bridges, bus 300 linking together various circuits including one or more processors, represented by processor 302, and memory, represented by memory 304. The bus 300 may also link together various other circuits such as peripherals, voltage regulators, power management circuits, and the like, which are well known in the art, and therefore, will not be described any further herein. A bus interface 305 provides an interface between the bus 300 and the receiver 301 and transmitter 303. The receiver 301 and the transmitter 303 may be the same element, i.e., a transceiver, providing a means for communicating with various other apparatus over a transmission medium.
The processor 302 is responsible for managing the bus 300 and general processing, and the memory 304 may be used for storing data used by the processor 302 in performing operations.
The invention provides a method for intelligent planning and visual management of a shop order, which is applied to a system for intelligent planning and visual management of the shop order, wherein the method comprises the following steps: obtaining first basic information of a first engineer, wherein the first basic information comprises a first company position of the first engineer; acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets; sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders; inputting the first company position and the plurality of work order positions into a path planning module in sequence to obtain a first work order path plan; sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method; adjusting the first work order path plan according to the plurality of plan durations to obtain a second work order path plan; marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method; and acquiring a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management. The technical problems that in the prior art, when the work orders are processed, work order processing sequencing, work path planning and the like are carried out manually, planning efficiency is low, rationality is not enough, and the work orders are poor in management quality and further influence the work order processing effect are solved. The home-visit processing path is intelligently planned based on the actual position and the time-consuming situation of the home-visit worksheet, and the planned path and the position of an engineer are displayed in a map in real time, so that the technical effects of saving planning time and improving the processing efficiency of the home-visit worksheet are achieved, and the customer satisfaction and the market competitiveness are improved.
The invention also provides an electronic device, which comprises a processor and a memory;
the memory is used for storing;
the processor is configured to execute the method according to any one of the first embodiment through calling.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, the present invention may take the form of an entirely software embodiment, an entirely hardware embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention is in the form of a computer program product that may be embodied on one or more computer-usable storage media having computer-usable program code embodied therewith. And such computer-usable storage media include, but are not limited to: various media capable of storing program codes, such as a usb disk, a portable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk Memory, a Compact Disc Read-Only Memory (CD-ROM), and an optical Memory.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create a system for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including an instruction system which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks. While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the present invention and its equivalent technology, it is intended that the present invention also include such modifications and variations.
Claims (9)
1. A method for intelligent planning and visual management of a work order is applied to a system for intelligent planning and visual management of a work order, and comprises the following steps:
obtaining first basic information of a first engineer, wherein the first basic information comprises a first company location of the first engineer;
acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets;
sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders;
inputting the first company position and the plurality of work order positions into a path planning module in sequence to obtain a first work order path plan;
sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method;
adjusting the first work order path plan according to the plurality of plan durations to obtain a second work order path plan;
marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method;
and acquiring a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
2. The method of claim 1, wherein said obtaining a plurality of planned durations for said plurality of work order types in sequence using a three-point estimation method comprises:
historical worksheet data are collected based on big data, wherein the historical worksheet data comprise a plurality of historical worksheets;
sequentially obtaining the processing work order type and the processing work order duration of each historical work order in the multiple historical work orders, and respectively forming a historical processing work order type set and a historical processing work order duration set;
and calculating to obtain the average historical processing duration corresponding to each work order type according to the historical processing work order type set and the historical processing work order duration set, and constructing a work order type-duration list.
3. The method of claim 2, wherein said building a list of work order types-duration, thereafter comprises:
obtaining a first work order type and a second work order type of the plurality of work order types;
respectively matching first average historical processing duration and second average historical processing duration corresponding to the first work order type and the second work order type according to the work order type-duration list;
obtaining a first plan time of the first work order type according to the first average historical processing time, and obtaining a second plan time of the second work order type according to the second average historical processing time;
and forming a plurality of planning time lengths of the plurality of work order types according to the first planning time length and the second planning time length.
4. The method of claim 3, wherein said obtaining a first scheduled time duration for the first work order type comprises:
based on the first average historical processing time, processing time estimation is carried out on the first work order type by using a three-point estimation method, and a first optimistic estimation, a first most probable estimation and a first pessimistic estimation of the first work order type are obtained;
calculating to obtain a first plan expected value and a first plan variance of the first work order type according to the first optimistic estimate, the first most probable estimate and the first pessimistic estimate;
constructing a first probability density function according to the first plan expected value and the first plan variance;
and simulating to obtain a first planned time length of the first work order type according to the first probability density function.
5. The method of claim 1, wherein obtaining the second work order path plan thereafter comprises:
obtaining a first regulation and control instruction of the first engineer, wherein the first regulation and control instruction comprises a first path regulation and control instruction and a first sequence regulation and control instruction;
and adjusting the second work order path planning in sequence according to the first path regulation instruction and the first sequence regulation instruction.
6. The method of claim 1, wherein the method further comprises:
acquiring evaluation data of a client on the first engineer based on a second preset time threshold to form a first evaluation result set, wherein the first evaluation result set comprises a first service attitude evaluation result set and a first service quality evaluation result set;
according to the first service attitude evaluation result set and the first service quality evaluation result set, carrying out weighted calculation to obtain a first comprehensive satisfaction evaluation index;
if the first comprehensive satisfaction evaluation index meets a first preset evaluation threshold, obtaining a first grade of the first engineer by using a preset evaluation-grade list;
and according to the first grade, the work order of the first engineer is distributed and extracted to be adjusted.
7. The method of claim 6, wherein the weighted calculation obtains a first composite satisfaction rating index, thereafter comprising:
if the first comprehensive satisfaction degree evaluation index does not meet a first preset evaluation threshold, first early warning information is obtained;
respectively calculating and obtaining a first average evaluation index and a second average evaluation index according to the first early warning information, wherein the first average evaluation index is an average evaluation index of the service attitude of the client to the first engineer, and the second average evaluation index is an average evaluation index of the service quality of the client to the first engineer;
if the first average evaluation index or the second average evaluation index does not meet a second preset evaluation threshold value, obtaining a first training course set;
training the first engineer for improvement based on the first set of training courses.
8. A system for intelligent planning and visual management of work orders, the system comprising:
a first obtaining unit: the first obtaining unit is used for obtaining first basic information of a first engineer, wherein the first basic information comprises a first company position of the first engineer;
a first acquisition unit: the first acquisition unit is used for acquiring a first upper worksheet set of the first engineer based on a first preset time threshold, wherein the first upper worksheet set comprises a plurality of upper worksheets;
a second obtaining unit: the second obtaining unit is used for sequentially obtaining a plurality of work order types and a plurality of work order positions of the plurality of upper work orders;
a third obtaining unit: the third obtaining unit is used for sequentially inputting the first company position and the plurality of work order positions into the path planning module to obtain a first work order path plan;
a fourth obtaining unit: the fourth obtaining unit is used for sequentially obtaining a plurality of planned durations of the plurality of work order types by using a three-point estimation method;
a fifth obtaining unit: the fifth obtaining unit is configured to adjust the first work order path plan according to the multiple planning durations, and obtain a second work order path plan;
a first execution unit: the first execution unit is used for marking the second work order path plan in a first upper door work order map of the first engineer based on a preset path marking method;
a second execution unit: the second execution unit is used for obtaining a first real-time position of the first engineer by using a position sensor, and rendering the first real-time position in the first upper worksheet map for visual management.
9. An electronic device comprising a processor and a memory;
the memory is used for storing;
the processor is used for executing the method of any one of claims 1-7 through calling.
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