CN102930363A - Mobile terminal-based scheduling method and system, server and terminal - Google Patents
Mobile terminal-based scheduling method and system, server and terminal Download PDFInfo
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- CN102930363A CN102930363A CN2012103483334A CN201210348333A CN102930363A CN 102930363 A CN102930363 A CN 102930363A CN 2012103483334 A CN2012103483334 A CN 2012103483334A CN 201210348333 A CN201210348333 A CN 201210348333A CN 102930363 A CN102930363 A CN 102930363A
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Abstract
The invention provides a mobile terminal-based scheduling method and system, a server and a terminal to solve the problem of performing intelligent scheduling of constructors. The mobile terminal-based scheduling method comprises the following steps that: the server records and stores client information which is input by service staff, wherein the client information comprises names, contact ways, detailed addresses, service types and appointment times; the server generates a task list by adopting a first scheduling rule according to the client information, wherein the task list comprises designated constructors, construction time and the client information; the service transmits the task list to a mobile terminal carried by each designated constructor; the mobile terminal receives and displays the task list, and generates a scheduling result according to a second scheduling rule; the constructor performs construction according to the scheduling result, and operates on the mobile terminal to generate a receipt; and the mobile terminal transmits the receipt to the server. By the method, the system, the server and the terminal, the intelligent scheduling of the constructors is realized.
Description
Technical field
The application relates to communication technical field, particularly relates to a kind of dispatching method of movement-based terminal and system, server, terminal.
Background technology
In telecommunications industry, existing workmen dispatches and mainly depends on manual intervention, and the workmen arrives in the teams and groups center by crowded road morning, gets a large amount of papery workers' lists, then to the doorstep construction, workmen's work can only be prearranged according to customer order.After complete to the curstomer`s site construction, need the client at job order sign made of paper, can't in time notify the teams and groups center after task is finished, can only arrive afternoon and come off duty and unifiedly return the center and carry out manual entry, in the time of the waste resource, also increased greatly the possibility of mistake and loss of data, run into urgent or during interim event, can not promptly and accurately process, greatly must restrict efficient, invalid increase single time in transit of worker, taken simultaneously a large amount of human resources.
Along with the development of informationization technology, telecommunications industry utilizes computing machine to manage workmen's scheduling, and administration and supervision authorities can be inquired about by terminal related personnel's condition of construction.Yet, because the workmen is often at curstomer`s site, can not in time obtain the information of administration and supervision authorities, can not in time tackle the construction that is subject to variation, especially when construction task is heavy, can not reasonable arrangement sequence of construction and time, in time receive client's feedback information or requirement, can not promptly and accurately know the variation of condition of construction, cause the low decline with serving quality of work efficiency.
Therefore, those skilled in the art's technical matters in the urgent need to address is how the workmen is carried out intelligent scheduling.
Summary of the invention
The application provides a kind of dispatching method of movement-based terminal and system, server, terminal, to solve the problem of the workmen being carried out intelligent scheduling.
In order to address the above problem, the application discloses a kind of dispatching method of movement-based terminal, comprising:
The customer information of server record attendant input and storage, described customer information comprises: name, contact method, better address, type of service and subscription time;
Server adopts the first scheduling rule to generate job order according to described customer information, and described job order comprises specifies workmen, construction required time and customer information;
Server sends to described job order the portable terminal of specifying the workmen to carry;
Portable terminal receives and shows and generates scheduling result according to the second scheduling rule by described job order;
The workmen constructs according to scheduling result, and operates the generation receipt at portable terminal;
Portable terminal sends to server with described receipt.
Preferably, described employing the first scheduling rule generation job order comprises:
Select operation flow according to the type of service in the customer information, described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Select perform region corresponding in the operation flow according to the better address in the customer information, described perform region comprises the workmen of appointment;
Select the construction required time according to described operation flow;
Generate job order according to the workmen of described perform region appointment, described customer information and construction required time.
Preferably, described portable terminal shows that job order comprises:
Portable terminal shows the appointment workmen in the job order, name, contact method, better address, type of service and the subscription time in construct required time and the customer information;
Wherein, portable terminal shows the better address of customer information described in the job order by the GPS map.
Preferably, described portable terminal comprises according to the second scheduling rule generation scheduling result:
Described job order is joined in the untreated job order;
According to the second scheduling rule to the described untreated job order generation scheduling result of resequencing.
Preferably, described the second scheduling rule comprises:
Subscription time, distance, three factors of construction required time;
Wherein, described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows;
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor.
Preferably, when subscription time limits workmen's work efficiency, comprehensive distance and construction required time scheduler task.
Preferably, if when the order of job order and subscription time differ larger in the scheduling result of described generation, mark is described to differ larger job order and shows that the trade connection mode is called out and linked up and determine new subscription time;
Described definite new subscription time comprises:
With in linking up and the time of honouring an agreement of client's agreement as new subscription time.
Preferably, described workmen operates at portable terminal and generates receipt and comprise:
The workmen confirms the scheduler task operation at portable terminal after seeing scheduling result, generates and confirms receipt;
After workmen construction is finished at the portable terminal operation of being completed, generation completion receipt.
Preferably, described portable terminal reception job order also comprises:
Portable terminal regularly sends the job order request message to server.
Disclosed herein as well is a kind of dispatch server of movement-based terminal, comprising:
The Data Enter module is used for customer information and the storage of record attendant input, and described customer information comprises: name, contact method, better address, type of service and subscription time;
The first scheduler module is used for according to described customer information, adopts the first scheduling rule to generate job order, and described job order comprises specifies workmen, construction required time and customer information;
The job order sending module is used for that described job order is sent to job order and receives and display module;
The receipt receiver module is used for the receipt that the receiving scheduling terminal sends.
Preferably, described the first scheduler module comprises:
Operation flow is selected module, is used for selecting operation flow according to the type of service of customer information, and described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Module is selected in the perform region, is used for selecting perform region corresponding in the operation flow according to the better address of customer information, and described perform region comprises the workmen of appointment;
The construction required time is selected module, is used for selecting the construction required time according to described operation flow;
The job order generation module generates job order according to the workmen of described perform region appointment, described customer information and construction required time.
Disclosed herein as well is a kind of dispatch terminal, comprising:
Job order receives and display module, is used for receiving the also job order of display scheduling server transmission;
The second scheduler module is used for generating scheduling result according to the second scheduling rule;
The receipt generation module is used for record workmen's operation and generates receipt;
The receipt sending module is used for described receipt is sent to dispatch server.
Preferably, described the second scheduler module comprises:
The job order update module that is untreated is used for described job order is joined untreated job order;
The scheduling result generation module is used for according to the second scheduling rule the described untreated job order generation scheduling result of resequencing;
Described the second scheduling rule comprises:
Subscription time, distance, three factors of construction required time;
Wherein, described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows.
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor.
Preferably, described receipt generation module comprises:
Confirm the receipt generation module, be used for confirming the scheduler task operation at portable terminal, generate and confirm receipt;
Completion receipt generation module for the operation of being completed at portable terminal, generates the completion receipt.
Disclosed herein as well is a kind of dispatching system of movement-based terminal, comprising: the described dispatch terminal of dispatch server and claim 12;
Described dispatch server comprises:
The Data Enter module is used for customer information and the storage of record attendant input, and described customer information comprises: name, contact method, better address, type of service and subscription time;
The first scheduler module is used for according to described customer information, adopts the first scheduling rule to generate job order, and described job order comprises specifies workmen, construction required time and customer information;
The job order sending module is used for that described job order is sent to job order and receives and display module;
The receipt receiver module is used for the receipt that the receiving scheduling terminal sends.
Described portable terminal comprises:
Job order receives and display module, is used for receiving the also job order of display scheduling server transmission;
The second scheduler module is used for generating scheduling result according to the second scheduling rule;
The receipt generation module is used for record workmen's operation and generates receipt;
The receipt sending module is used for described receipt is sent to dispatch server.
Compared with prior art, the application comprises following advantage:
At first, the application utilizes portable terminal and has solved the difficult problem that the efficient that exists in traditional construction dispatching is low, the workmen can not in time obtain schedule information in conjunction with the GPS technology, for despatching work is realized overall arrangement.Portable terminal of workmen's staff by the data that the timely reception server of mobile Internet sends over, has increased the promptness of communication greatly.
Secondly, the GPS information of portable terminal support can arrange workmen's work according to customer information (such as contact method, subscription time, the address etc.) intelligence that server sends, and utilizes in time Processing tasks list of portable terminal.Broken through traditional space-time, temporal restriction, allowed the more effective communication of workmen and managerial personnel, also needn't rack one's brains and decide the sequencing of construction.By communicating by letter and intelligence computation of portable terminal and server, for the management and the workmen guidance is provided.
Again, the application realizes intelligent scheduling by intelligent dispatching system, does not need manual intervention, has increased greatly the real-time mutual with server, portable terminal, has broken through the restriction in time and space, has improved workmen's efficient and service quality.
At last, the application can provide decision-making foundation for the construction dispatching in the telecommunications industry, increases work efficiency, and saves operation cost, job enrichment.Can shorten the construction period simultaneously, improve service quality, to establishing and keeping the favorable image of telecommunications industry in the client, be significant.
Description of drawings
Fig. 1 is the dispatching method process flow diagram of a kind of movement-based terminal of the embodiment of the present application;
Fig. 2 is the overall construction drawing of the embodiment of the present application server and portable terminal;
Fig. 3 is the interaction diagrams of the embodiment of the present application server and portable terminal;
Fig. 4 is the scheduling flow figure of the embodiment of the present application;
Fig. 5 is the structured flowchart of a kind of movement-based terminal scheduling of the embodiment of the present application server;
Fig. 6 is the structured flowchart of the embodiment of the present application the first scheduler module;
Fig. 7 is the structured flowchart of a kind of dispatch terminal of the embodiment of the present application;
Fig. 8 is the structured flowchart of the embodiment of the present application the second scheduler module;
Fig. 9 is the structured flowchart of the dispatching system of a kind of movement-based terminal of the embodiment of the present application.
Embodiment
For above-mentioned purpose, the feature and advantage that make the application can become apparent more, below in conjunction with the drawings and specific embodiments the application is described in further detail.
Embodiment one:
With reference to Fig. 1, show the dispatching method process flow diagram of a kind of movement-based terminal of the embodiment of the present application, present embodiment specifically can comprise the steps:
S101, the customer information of server record attendant input and storage, described customer information comprises: name, contact method, better address, type of service and subscription time;
S102, server adopt the first scheduling rule to generate job order according to described customer information, and described job order comprises specifies workmen, construction required time and customer information;
Described employing the first scheduling rule generates job order and comprises:
Select operation flow according to the type of service in the customer information, described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Type of service in the customer information has fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service.Wherein, the corresponding operation flow of each type of service is such as the corresponding fixed-line phone service flow process of fixed-line phone service, the professional corresponding program-controlled telephone operation flow of program-controlled telephone, data service corresponding data operation flow etc.
Need to prove that comprise perform region and construction required time in the operation flow, the perform region comprises the workmen of appointment.
Select perform region corresponding in the operation flow according to the better address in the customer information, described perform region comprises the workmen of appointment;
Each operation flow has corresponding a collection of workmen, and each workmen has the perform region of appointment.For certain workmen, the workspace is fixed, staggered on can Existential Space of each workmen.Present embodiment can recognize which perform region is this better address belong to according to the better address in the customer information, and then matches the workmen of this perform region appointment.
Select the construction required time according to described operation flow;
Each operation flow also has the corresponding needed time of this flow process of processing, according to the operation flow of above-mentioned selection, further selects to obtain the required time of constructing.
Generate job order according to the workmen of described perform region appointment, described customer information and construction required time.
S103, server send to described job order the portable terminal of specifying the workmen to carry;
Server sends to the job order that generates among the S102 on the portable terminal that appointment workmen that job order puts down in writing carries by mobile Internet.In the present embodiment, each workmen carries a portable terminal, and the construction dispatching client is installed on the portable terminal.
S104, portable terminal receive and show and generate scheduling result according to the second scheduling rule by described job order;
Portable terminal is supported 3G network, can pass through mobile Internet, and the data that server sends are in time obtained in quick and server interaction.Portable terminal is equipped with the construction dispatching client, and built-in GPS chip, can show the better address in the customer information in the job order by the GPS map, and workmen's current location also can be presented on the server in real time.Server can judge that the workmen whether in the perform region under it, avoids the workmen to carry out other activities in the working time according to the workmen's who shows current location.
In addition, server also can record each client's better address, according to geographic information data, analyze client region distribution plan and ASSOCIATE STATISTICS table etc. and analyze data, according to analysis result, can instruct or affect managerial personnel's decision-making, if the professional client in certain perform region is more, then need to increase the workmen.
The described portable terminal of present embodiment generates scheduling result according to the second scheduling rule and comprises:
Described job order is joined in the untreated job order;
Portable terminal comprises a more than job order, is divided into job order and the untreated job order processed, and portable terminal can join this job order in the untreated job order after receiving the job order that server sends over, and upgrades untreated job order.
According to the second scheduling rule to the described untreated job order generation scheduling result of resequencing.
Portable terminal is resequenced to the untreated job order after upgrading according to the second scheduling rule.
In a preferred embodiment of present embodiment, portable terminal can regularly send the job order request message to server, and display message prompting on the informing of server, guarantee the good communication of server and portable terminal, avoided occurring the situation that portable terminal does not receive job order for a long time.
S105, the workmen constructs according to scheduling result, and operates the generation receipt at portable terminal;
The workmen confirms the scheduler task operation at portable terminal after seeing scheduling result, generates and confirms receipt;
Portable terminal is received and can automatically job order be joined in the untreated job order behind the job order and resequence production scheduling result after ordering is finished.After the workmen sees scheduling result, confirm operation at portable terminal, generate to confirm to show that the workmen has received this job order by receipt, like this can be in time with result feedback to server, guaranteed that server and portable terminal in time link up.
After workmen construction is finished at the portable terminal operation of being completed, generation completion receipt.
After the client preengages, can receive the identifying code that server sends.After workmen's construction is finished, inform this identifying code of workmen by the client, the workmen inputs this identifying code and generates the completion receipt at the enterprising line operate of portable terminal, sends to server.The message notification server that so both can in time construction have been finished owing to combine the identifying code that server sends to the client, needs the client to sign after construction is finished in difference and the prior art, has guaranteed equally to construct and has really finished.
S106, portable terminal sends to server with described receipt.
Portable terminal will confirm that receipt and completion receipt send to server, so that server can in time be known concrete condition of construction.
Present embodiment utilizes portable terminal and has solved the difficult problem that the efficient that exists in traditional construction dispatching is low, the workmen can not in time obtain schedule information in conjunction with the GPS technology, so that the workmen can in time be known schedule information.Portable terminal of workmen's staff by the data that the timely reception server of mobile Internet sends over, has increased the promptness of communication greatly.And the workmen utilizes in time Processing tasks list of portable terminal, concrete condition of construction is in time fed back to server, traditional space-time, temporal restriction have been broken through, the more effective communication of workmen and managerial personnel, workmen also needn't be racked one's brains decide the sequencing of construction.By communicating by letter and intelligence computation of portable terminal and server, for the management and the workmen guidance is provided.
Embodiment two:
Present embodiment stresses how portable terminal generates scheduling result according to the second scheduling rule.
The second scheduling rule comprises: subscription time, distance, three factors of construction required time;
Wherein, when subscription time was made a phone call appointment business for the client, honouring an agreement the time of the customer requirement transacting business that the staff records was included in the customer information in the job order;
Described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows, because the built-in GPS chip of portable terminal and dispatcher software GPS function are supported, the quick current position of location client better address and workmen, thus calculate distance between client's better address and the workmen's current location; The specific implementation of GPS location can directly be called the API that the systems such as android, ios carry, without research staff's user-defined format and agreement.
The construction required time is also contained in the job order, and the workmen can be clearly seen that the time that Specific construction is required by checking job order.
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor;
In the present embodiment, portable terminal can be considered the arrangement of scheduling successively according to subscription time, distance and construction required time three large combined factors.
Concrete scheduling rule is as follows:
Pay the utmost attention to client's subscription time, subscription time priority scheduling early.Here need to prove that the subscription time in the present embodiment is not the time that the client makes a phone call, but honouring an agreement the time of arranging on the phone of attendant and client, the i.e. concrete time of client's transacting business.Like this, the subscription time of the business sheet that portable terminal is received first not necessarily than after subscription time in the job order received Zao, therefore need to resequence to untreated business sheet, improve workmen's work efficiency, avoid the unnecessary wasting of resources.
If subscription time approaches or identical (referring generally to the interval less than 15 minutes), and distance surpasses 10 kms, and in order to improve operating efficiency, the meeting priority scheduling is nearest, can improve like this treatment effeciency of job order, first the job order of near distance be finished dealing with.
Approaching or identical at subscription time, distance differs when being no more than 10 km, if construction required time difference is very large, system can pay the utmost attention to the short job order of construction required time.
Need to prove that although present embodiment is paid the utmost attention to client's subscription time, if when client's subscription time has greatly limited workmen's work efficiency, portable terminal can comprehensive distance carry out analysis-by-synthesis with the construction required time.For example, morning 10:00 at the southeast of certain workmen perform region by task 1, morning this workmen perform region of 10:10 northwest to task 2 is arranged, portable terminal can be paid the utmost attention to task 1, clearly the workmen can not arrive in northwest to executing the task 2 from southeastern direction at 10:10, therefore for task 2, portable terminal can be according to distance factor, arrange a rational subscription time, for example at 3 in afternoon task 5 is arranged in northwest, portable terminal can be arranged in mid-afternoon to task 2 so, executes the task and goes processing task 2 before or after 5.
Because portable terminal is resequenced to untreated job order, the order and the subscription time that certainly exist job order in the scheduling result that regenerates differ larger, at this moment the portable terminal automatic mark differs larger job order and demonstrates client's contact method, the workmen can directly carry out clawback according to client's contact method, and calling customer is also linked up agreement with the client and honoured an agreement the time as new subscription time.
Present embodiment has considered client's subscription time, distance and three factors of construction required time, considered workmen's work efficiency, be different from existing telecommunications dispatching system only take customer demand as guiding, present embodiment can reasonable arrangement task processing sequence, improves workmen's work efficiency.
Embodiment three:
Present embodiment stresses the reciprocal process of server and portable terminal, is the overall construction drawing of server and portable terminal such as Fig. 2.Server and portable terminal are undertaken alternately by mobile Internet, and portable terminal is equipped with dispatching client, and the server disposition application system can be recorded to the customer information of attendant's record in the database.Application system is specified the workmen and job order is sent to the portable terminal that the workmen carries by mobile Internet according to the first scheduling rule.Need to prove that server can be simultaneously and a plurality of communication of mobile terminal, the request of data of can a plurality of portable terminals of batch processing sending, and in time response of result to portable terminal.
Specify the reciprocal process of server and portable terminal below in conjunction with Fig. 3.When caller client application transacting business, the attendant records client's details and is saved to database, flow process of type of service coupling that server is handled according to the client, specify the workmen according to perform region of client's better address coupling, select the construction required time according to operation flow, generate job order according to the workmen of appointment, customer information and the construction required time of record.Server sends to portable terminal with the job order that generates by mobile Internet.Portable terminal receives job order and according to the second scheduling rule untreated job order is resequenced, generate scheduling result, the workmen is according to the scheduling result Processing tasks, and the operation of confirming and being completed at portable terminal, generate receipt, portable terminal returns to server to receipt.
Server and portable terminal directly adopt webservice to carry out data communication, and form is json often, and portable terminal is illustrated on the user interface by the json that resolution server sends.Json (JavaScript Object Notation) is a kind of data interchange format of lightweight, based on the subset of JavaScript (Standard ECMA-262 3rd Edition-December 1999).Json adopts the text formatting that is totally independent of language, but has also used the custom (comprising C, C++, C#, Java, JavaScript, Perl, Python etc.) that is similar to the C family of language.These characteristics make json become desirable exchanges data language.Be easy to the people and read and write, also be easy to machine simultaneously and resolve and generate.
Embodiment four:
With reference to figure 4, be the described scheduling flow figure of present embodiment.
When caller client application transacting business, the attendant records client's details (comprising name, contact method, better address, type of service and subscription time) and is saved to server; Server generates job order according to the first scheduling rule; Server sends to the portable terminal of specifying the workmen to carry with the job order that generates by mobile Internet; The portable terminal of specifying the workmen to carry receives job order; Described portable terminal shows job order details (workmen of customer information, appointment and construction required time), and according to the second scheduling rule untreated job order is resequenced, generate scheduling result, the workmen constructs according to scheduling result, and the operation of confirming and being completed at portable terminal, generate receipt and send to server, server receives preserves described receipt.
Embodiment five:
Be the structured flowchart of the described a kind of movement-based terminal scheduling server of present embodiment with reference to Fig. 5, present embodiment specifically can comprise such as lower module:
Data Enter module 501 is used for customer information and the storage of record attendant input, and described customer information comprises: name, contact method, better address, type of service and subscription time;
The first scheduler module 502 is used for according to described customer information, adopts the first scheduling rule to generate job order, and described job order comprises specifies workmen, construction required time and customer information;
Job order sending module 503 is used for that described job order is sent to job order and receives and display module;
Receipt receiver module 504 is used for the receipt that the receiving scheduling terminal sends.
In a preferred embodiment of present embodiment, the first scheduler module 502 comprises with lower module, as shown in Figure 6:
Operation flow is selected module 5021, is used for selecting operation flow according to the type of service of customer information, and described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Module 5022 is selected in the perform region, is used for selecting perform region corresponding in the operation flow according to the better address of customer information, and described perform region comprises the workmen of appointment;
The construction required time is selected module 5023, is used for selecting the construction required time according to described operation flow;
Job order generation module 5024 generates job order according to the workmen of described perform region appointment, described customer information and construction required time.
For dispatch server embodiment shown in Figure 5 because itself and embodiment of the method basic simlarity shown in Figure 1, so describe fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
Embodiment six:
Be the structured flowchart of the described a kind of dispatch terminal of present embodiment with reference to Fig. 7, present embodiment specifically can comprise such as lower module:
Job order receives and display module 701, is used for receiving the also job order of display scheduling server transmission;
The second scheduler module 702 is used for generating scheduling result according to the second scheduling rule;
Receipt generation module 703 is used for record workmen's operation and generates receipt;
Receipt sending module 704 is used for described receipt is sent to dispatch server.
In a preferred embodiment of present embodiment, described the second scheduler module 702 comprises with lower module, as shown in Figure 8:
The job order update module 7021 that is untreated is used for described job order is joined untreated job order;
Scheduling result generation module 7022 is used for according to the second scheduling rule the described untreated job order generation scheduling result of resequencing;
Described the second scheduling rule comprises:
Subscription time, distance, three factors of construction required time;
Wherein, described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows.
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor.
In a preferred embodiment of present embodiment, described receipt generation module 703 comprises:
Confirm the receipt generation module, be used for confirming the scheduler task operation at portable terminal, generate and confirm receipt;
Completion receipt generation module for the operation of being completed at portable terminal, generates the completion receipt.
For dispatch terminal embodiment shown in Figure 7 because itself and embodiment of the method basic simlarity shown in Figure 1, so describe fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
Embodiment seven:
With reference to Fig. 9, be the structured flowchart of the dispatching system of the described a kind of movement-based terminal of present embodiment, present embodiment specifically can comprise dispatch server and portable terminal,
Wherein, described dispatch server comprises:
Data Enter module 901 is used for customer information and the storage of record attendant input, and described customer information comprises: name, contact method, better address, type of service and subscription time;
The first scheduler module 902 is used for according to described customer information, adopts the first scheduling rule to generate job order, and described job order comprises specifies workmen, construction required time and customer information;
Job order sending module 903 is used for that described job order is sent to job order and receives and display module;
Receipt receiver module 904 is used for the receipt that the receiving scheduling terminal sends.
In a kind of preferred embodiment of present embodiment, described the first scheduler module comprises:
Operation flow is selected module, is used for selecting operation flow according to the type of service of customer information, and described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Module is selected in the perform region, is used for selecting perform region corresponding in the operation flow according to the better address of customer information, and described perform region comprises the workmen of appointment;
The construction required time is selected module, is used for selecting the construction required time according to described operation flow;
The job order generation module generates job order according to the workmen of described perform region appointment, described customer information and construction required time.
Wherein, described dispatch terminal comprises:
Job order receives and display module 905, is used for receiving the also job order of display scheduling server transmission;
The second scheduler module 906 is used for generating scheduling result according to the second scheduling rule;
Receipt generation module 907 is used for record workmen's operation and generates receipt;
Receipt sending module 908 is used for described receipt is sent to dispatch server.
In a kind of preferred embodiment of present embodiment, described the second scheduler module comprises:
The job order update module that is untreated is used for described job order is joined untreated job order;
The scheduling result generation module is used for according to the second scheduling rule the described untreated job order generation scheduling result of resequencing.
In a kind of preferred embodiment of present embodiment, described receipt generation module comprises:
Confirm the receipt generation module, be used for confirming the scheduler task operation at portable terminal, generate and confirm receipt;
Completion receipt generation module for the operation of being completed at portable terminal, generates the completion receipt.
For dispatching system embodiment shown in Figure 9 because itself and embodiment of the method basic simlarity shown in Figure 1, so describe fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
Need to prove, relation among the application such as the first and second grades belongs to and only is used for an entity or operation are made a distinction with another entity or operation, does not hint to have the relation of any this reality or sequentially between these entities or the operation.
Each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment that identical similar part is mutually referring to getting final product between each embodiment.
More than the dispatching method of a kind of movement-based terminal that the application is provided and system, server, terminal, be described in detail, used specific case herein the application's principle and embodiment are set forth, the explanation of above embodiment just is used for helping to understand the application's method and core concept thereof; Simultaneously, for one of ordinary skill in the art, the thought according to the application all will change in specific embodiments and applications, and in sum, this description should not be construed as the restriction to the application.
Claims (15)
1. the dispatching method of a movement-based terminal is characterized in that, comprising:
The customer information of server record attendant input and storage, described customer information comprises: name, contact method, better address, type of service and subscription time;
Server adopts the first scheduling rule to generate job order according to described customer information, and described job order comprises specifies workmen, construction required time and customer information;
Server sends to described job order the portable terminal of specifying the workmen to carry;
Portable terminal receives and shows and generates scheduling result according to the second scheduling rule by described job order;
The workmen constructs according to scheduling result, and operates the generation receipt at portable terminal;
Portable terminal sends to server with described receipt.
2. method according to claim 1 is characterized in that, described employing the first scheduling rule generates job order and comprises:
Select operation flow according to the type of service in the customer information, described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Select perform region corresponding in the operation flow according to the better address in the customer information, described perform region comprises the workmen of appointment;
Select the construction required time according to described operation flow;
Generate job order according to the workmen of described perform region appointment, described customer information and construction required time.
3. method according to claim 1 is characterized in that, described portable terminal shows that job order comprises:
Portable terminal shows the appointment workmen in the job order, name, contact method, better address, type of service and the subscription time in construct required time and the customer information;
Wherein, portable terminal shows the better address of customer information described in the job order by the GPS map.
4. method according to claim 1 is characterized in that, described portable terminal generates scheduling result according to the second scheduling rule and comprises:
Described job order is joined in the untreated job order;
According to the second scheduling rule to the described untreated job order generation scheduling result of resequencing.
5. method according to claim 4 is characterized in that, described the second scheduling rule comprises:
Subscription time, distance, three factors of construction required time;
Wherein, described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows;
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor.
6. method according to claim 5 is characterized in that,
When subscription time limits workmen's work efficiency, comprehensive distance and construction required time scheduler task.
7. method according to claim 5, it is characterized in that, when if the order of job order and subscription time differ larger in the scheduling result of described generation, mark is described to differ larger job order and shows that the trade connection mode is called out and linked up and determine new subscription time;
Described definite new subscription time comprises:
With in linking up and the time of honouring an agreement of client's agreement as new subscription time.
8. method according to claim 1 is characterized in that, described workmen operates the generation receipt at portable terminal and comprises:
The workmen confirms the scheduler task operation at portable terminal after seeing scheduling result, generates and confirms receipt;
After workmen construction is finished at the portable terminal operation of being completed, generation completion receipt.
9. method according to claim 1 is characterized in that, described portable terminal receives job order and also comprises:
Portable terminal regularly sends the job order request message to server.
10. the dispatch server of a movement-based terminal is characterized in that, comprising:
The Data Enter module is used for customer information and the storage of record attendant input, and described customer information comprises: name, contact method, better address, type of service and subscription time;
The first scheduler module is used for according to described customer information, adopts the first scheduling rule to generate job order, and described job order comprises specifies workmen, construction required time and customer information;
The job order sending module is used for that described job order is sent to job order and receives and display module;
The receipt receiver module is used for the receipt that the receiving scheduling terminal sends.
11. dispatch server according to claim 10 is characterized in that, described the first scheduler module comprises:
Operation flow is selected module, is used for selecting operation flow according to the type of service of customer information, and described type of service comprises: fixed-line phone service, program-controlled telephone business, data service, smart card telephone service, telegram business or facsimile service;
Module is selected in the perform region, is used for selecting perform region corresponding in the operation flow according to the better address of customer information, and described perform region comprises the workmen of appointment;
The construction required time is selected module, is used for selecting the construction required time according to described operation flow;
The job order generation module generates job order according to the workmen of described perform region appointment, described customer information and construction required time.
12. a dispatch terminal is characterized in that, comprising:
Job order receives and display module, is used for receiving the also job order of display scheduling server transmission;
The second scheduler module is used for generating scheduling result according to the second scheduling rule;
The receipt generation module is used for record workmen's operation and generates receipt;
The receipt sending module is used for described receipt is sent to dispatch server.
13. dispatch terminal according to claim 12 is characterized in that, described the second scheduler module comprises:
The job order update module that is untreated is used for described job order is joined untreated job order;
The scheduling result generation module is used for according to the second scheduling rule the described untreated job order generation scheduling result of resequencing;
Described the second scheduling rule comprises:
Subscription time, distance, three factors of construction required time;
Wherein, described distance is the distance between the better address of client in the workmen's that shows of portable terminal GPS map current location and the job order that described portable terminal shows.
Subscription time is the first factor in described three factors, and distance is the second factor, and the construction required time is the 3rd factor.
14. dispatch terminal according to claim 12 is characterized in that, described receipt generation module comprises:
Confirm the receipt generation module, be used for confirming the scheduler task operation at portable terminal, generate and confirm receipt;
Completion receipt generation module for the operation of being completed at portable terminal, generates the completion receipt.
15. the dispatching system of a movement-based terminal is characterized in that, comprising: the described dispatch terminal of dispatch server claimed in claim 10 and claim 12.
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| CN111818467A (en) * | 2020-06-22 | 2020-10-23 | 北京思特奇信息技术股份有限公司 | Method and system for message notification |
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