CN114219635A

CN114219635A - Service time transaction system, method, device and medium

Info

Publication number: CN114219635A
Application number: CN202010915101.7A
Authority: CN
Inventors: 杨翔; 陈敬志; 杨东; 辛磊
Original assignee: China News Media Hainan Traffic Data Management Technology Co ltd
Current assignee: China News Media Hainan Traffic Data Management Technology Co ltd
Priority date: 2020-09-03
Filing date: 2020-09-03
Publication date: 2022-03-22

Abstract

The application discloses a service time transaction system, a method, a device and a medium, wherein the system comprises: the service mechanism end is used for acquiring self-evaluation data corresponding to the preset capability evaluation indexes by the service personnel; the operation management terminal is used for evaluating the service staff time value of the service staff through a service staff time value evaluation system according to the self-evaluation data to obtain an initial service staff time value; and the service purchaser end is used for selecting the service time of the service personnel according to the time value of the real-time service personnel to finish the transaction, wherein the time value of the real-time service personnel is the time value of the initial service personnel or the value determined according to the real-time transaction bargaining price based on the time value of the initial service personnel. That is, the system of the present application includes a service person time value evaluation system, which can evaluate the time value of a service person and perform a transaction of service time.

Description

Service time transaction system, method, device and medium

Technical Field

The present application relates to the field of transaction information system construction technology, and in particular, to a service time transaction system, method, device, and medium.

Background

With decentralization spread, a large number of maroons appear in public view. After the net red obtains a large amount of vermicelli and gathers a large amount of flow, the commercial change is searched by providing cultural product output, marketing service, commodity sale and the like, so that the consumers and the net red urge to bring up the net red economy together.

At present, online transactions are generally tangible commodity transaction websites such as Taobantai, and online transaction schemes for service personnel such as netpage red and the like are lacked.

Disclosure of Invention

In view of the above, an object of the present application is to provide a service time transaction system, method, device and medium, which can evaluate the time value of a service person and perform a transaction of service time. The specific scheme is as follows:

in a first aspect, the present application discloses a service time transaction system, comprising:

the service mechanism end is used for acquiring self-evaluation data corresponding to the preset capability evaluation indexes by the service personnel;

the operation management terminal is used for evaluating the service staff time value of the service staff through a service staff time value evaluation system according to the self-evaluation data to obtain an initial service staff time value;

and the service purchaser end is used for selecting the service time of the service personnel according to the time value of the real-time service personnel to finish the transaction, wherein the time value of the real-time service personnel is the time value of the initial service personnel or the value determined according to the real-time transaction bargaining price based on the time value of the initial service personnel.

Optionally, the operation management end further includes:

and the online management module is used for judging whether the service personnel meet online conditions according to the initial service personnel time value, and if so, carrying out corresponding online operation when acquiring an online application for the service personnel.

Optionally, the operation management end further includes:

and the right of way management module is used for processing the consumption application aiming at the purchased service time and sent by the service purchaser.

Optionally, the operation management end further includes:

the service personnel management module is used for carrying out classified management on the service personnel and carrying out service personnel information maintenance;

the buyer management module is used for inquiring and verifying the information of the service buyer;

and the service mechanism management module is used for maintaining the service mechanism information.

Optionally, the operation management end further includes:

a service purchaser information base for storing service purchaser information;

the service organization information base is used for storing service organization information;

the service personnel information base is used for storing service personnel information;

and the transaction database is used for storing transaction data.

Optionally, the operation management end further includes:

and the service personnel transaction management module is used for processing the buyback application or the additional issue application of the service personnel to the service time which is issued.

Optionally, the operation management end further includes:

the user data analysis processing module is used for carrying out statistical analysis processing on target data of the service buyer; wherein the target data comprises usage of the service time trading system by the service purchaser.

And the transaction data analysis processing module is used for carrying out statistical analysis on the transaction data.

In a second aspect, the present application discloses a service time transaction method, comprising:

acquiring self-evaluation data corresponding to the preset capability evaluation index by the service personnel mechanism side;

and evaluating the service staff time value of the service staff through a service staff time value evaluation system of the operation management terminal according to the self-evaluation data to obtain an initial service staff time value, so that a service purchaser terminal selects the service time of the service staff according to the real-time service staff time value to complete the transaction, wherein the real-time service staff time value is the initial service staff time value or a value determined according to a real-time transaction settlement price based on the initial service staff time value.

In a third aspect, the present application discloses an electronic device comprising a processor and a memory; wherein the content of the first and second substances,

the memory is used for storing a computer program;

the processor is used for executing the computer program to realize the service time transaction method.

In a fourth aspect, the present application discloses a computer readable storage medium holding a computer program, wherein the computer program when executed by a processor implements the aforementioned service time transaction method.

It can be seen that the application discloses a service time transaction system, including: the service mechanism end is used for acquiring self-evaluation data corresponding to the preset capability evaluation indexes by the service personnel; the operation management terminal is used for evaluating the service staff time value of the service staff through a service staff time value evaluation system according to the self-evaluation data to obtain an initial service staff time value; and the service purchaser end is used for selecting the service time of the service personnel according to the time value of the real-time service personnel to complete the transaction, wherein the time value of the real-time service personnel is determined according to the real-time transaction settlement price based on the time value of the initial service personnel. That is, the system of the present application includes a service person time value evaluation system, which can evaluate the time value of a service person and perform a transaction of service time.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

FIG. 1 is a schematic diagram of a service time transaction system according to the present disclosure;

FIG. 2 is a flow chart illustrating a particular service person online process disclosed herein;

FIG. 3 is a schematic diagram of a net red change capability evaluation index system disclosed in the present application;

FIG. 4 is a schematic diagram of a net redchange rendering capability measurement topic disclosed herein;

FIG. 5 is a schematic diagram illustrating a consumer's measurement of net reds desired rendering capability disclosed herein;

FIG. 6 is a schematic diagram of a particular service person value assessment disclosed herein;

FIG. 7 is a flow chart of a service time transaction method disclosed herein;

fig. 8 is a block diagram of an electronic device disclosed in the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

At present, online transactions are generally tangible commodity transaction websites such as Taobantai, and online transaction schemes for service personnel such as netpage red and the like are lacked. Therefore, the service time transaction scheme is provided, the time value of service personnel can be evaluated, and service time transaction can be carried out.

Referring to fig. 1, an embodiment of the present application discloses a service time transaction system, including:

and the service mechanism end 11 is used for acquiring self-evaluation data corresponding to the preset capability evaluation index for the service personnel.

Wherein, the service personnel can be net red, actors, models, UP master (uploader) and the like.

In a specific implementation manner, the service organization end may obtain service staff information, where the service staff information includes self-evaluation data corresponding to a preset capability evaluation index of a service staff.

And the operation management terminal 12 is configured to evaluate the service staff time value of the service staff according to the self-evaluation data by using a service staff time value evaluation system to obtain an initial service staff time value.

Moreover, the issue amount of the service time, namely the total service time on the shelf and the risk value can be further evaluated, and the evaluated time value of the service personnel is the issue price of the service time.

And the service purchaser 13 is used for selecting the service time of the service personnel according to the time value of the real-time service personnel to complete the transaction, wherein the time value of the real-time service personnel is the time value of the initial service personnel or the value determined according to the real-time transaction settlement price based on the time value of the initial service personnel.

In a specific embodiment, when there is no deal transaction, the real-time service staff time value is the initial service staff time value, and after the deal transaction occurs, the real-time service staff time value is a value determined according to a real-time transaction deal price.

Specifically, after the service staff is online, relevant data of service items of the service staff, such as live webcast promotion, service staff time value and the like, can be presented to the service purchasing side, and the client selects the service time of the service staff according to the real-time service staff time value and the service items to complete online transaction. For the newly on-line service personnel, the client can select the service time of the service personnel according to the initial service personnel time value to complete the transaction, after the transaction is completed, the service personnel time value of the service personnel is possibly changed to generate a new service personnel time value, and then the client conducts the transaction according to the newly generated service personnel time value. For example, the time value of the initial service staff is 6 yuan per second, the network red and the service purchaser make a hang-up bill according to 6 yuan per second, the price of the hang-up bill is 10 percent of 6 yuan per second, the network red is 6.2 yuan per second, the service purchaser makes a hang-up bill according to 6.2 yuan per second, the transaction between the two parties is successful, and the current real-time service staff time is 6.2 yuan per second.

Further, the operation management terminal further includes:

In a specific embodiment, whether the service staff meets the on-line condition or not can be judged according to the time value of the initial service staff, if so, whether the on-line data is complete or not is further judged when the on-line application is obtained, if so, the right allocation confirmation, the legal risk confirmation, the final issued detailed information confirmation, the issuing time confirmation and the like are carried out, and then the corresponding service staff is on-line and put on the shelf. The online application can be submitted by an organization management end or a system background management person, the online data comprises a rights and interests distribution confirmation book, a legal risk notification book, a time value evaluation report confirmation book, service person data, service organization data and the like, the rights and interests distribution confirmation book comprises fees for paying the platform end and the management end for service time transaction and quantity limit of parts which are freely transacted and temporarily not transacted in an issuing quantity, and the time value evaluation report confirmation book comprises an evaluation result of the system for the time value of the service person, so that the service person can confirm before online. For example, referring to fig. 2, fig. 2 is a flow chart of a specific service person online process disclosed in the present application.

That is, the online management module can perform ITO (i.e., Initial time value public offering) management, including ITO application, ITO progress management, ITO approval management, wherein the ITO application: the method comprises the steps of MCN (Multi-Channel Network) or operation background management personnel submitting ITO application, ITO progress management, namely inquiring ITO application records by utilizing net red names, MCN organization information and the like through Multi-condition search, supplementing and perfecting ITO data, and ITO approval management, namely, approval of the net red on-shelf process, approval of the ITO data submitted by the MCN and the operation personnel in each stage, and final confirmation of the ITO data and the information.

And when the net red is put on shelf, the net red code is generated, six bits are total, the first two bits are classified codes, the last four bits are self-contained codes, the classified codes (necessary items) are maintained by an operation management terminal, the classified codes can be manually input when the net red classification is newly added, a system needs to check whether the codes are input correctly and whether the codes exist when the net red codes are submitted, the classified codes cannot be modified and edited once the classified codes are submitted and checked to pass, and the self-contained codes cannot be modified from 0000-9999 according to the putting sequence.

In particular embodiments, the service time issuance and transaction rules of the system may include: 1. and (4) transaction day: monday to friday, except for legal holidays, trade time: 9:30-11:3013: 00-15: 00. 2. the transaction mode is as follows: and T + 1. The purchase orders on the same day can be sold the next day at the fastest speed. 3. The bidding mechanism is as follows: and continuously bidding and making a match. 4. Bidding rules: the platform matches the deals according to the rules of time priority and price priority. 5. Limitation of fluctuation amplitude: with reference to securities market rules, a 10% fluctuation limit per trade day is also enforced, i.e., the value of the time of service may fluctuate with market fluctuations. 6. And (3) hanging a bill rule: A. in the transaction time, the hang-up bill beyond the range of daily fluctuation limit is regarded as an invalid bill, and the hang-up bill is the service time for pricing the unit service time (per second) and transaction by service personnel or the service time for bidding the unit service time by the user and the service time corresponding to a single transaction; B. the hang-ups which are not committed in the transaction time period every day are automatically returned after closing the market. 7. Index panel: and calculating a relative weighted average value according to the quantities of different plates so as to determine the index of each plate, wherein different plates correspond to different service classifications. 8. And (4) sale limiting rules: the service personnel forbid the sale within 180 days from the opening date after the branding, wherein the value of the service personnel for the issuing time is 30 percent. That is, the system can be made with reference to stock trading in terms of distribution and trading at service time, and the service value per unit time can be taken as a share.

In addition, an on-shelf initial share allocation rule may be set, for example, within 180 days after the service time is released, a preset proportion of the released amount may be frozen, for example, 30% of the released amount is frozen and cannot be freely traded, 20% to 50% of the new stock is purchased, and a service person such as a net red pays a commission of 1% to 10% of the total financing amount when the platform side and the MCN institution side are released, that is, 1% to 10% of the total value obtained by multiplying the released amount by the release price. . The new endorsement rate is 10%, and the minimum unit of the procurement transaction is 1 hand according to the new stock procurement transaction rule. And generating a subscription number in each hand, generating the subscription numbers according to the time sequence of successful subscription, and extracting the corresponding mantissas if the ratio of the drawing is 10%. Namely, after the service staff are online, free transaction can be carried out aiming at the service time on the shelf, the transaction parties hang up the order according to the estimated time value of the service staff, after the transaction is committed, the current time value of the service staff is determined according to the transaction price, and the subsequent transaction parties carry out transaction according to the real-time value of the service staff.

Further, the right of way management module is used for processing the consumption application which is sent by the service purchasing side and aims at the purchased service time.

That is, the rights management system processes the rights management application for the purchased service time sent by the service purchaser, wherein the rights management application mainly includes information such as rights management method, rights management platform, rights management time and the like, i.e. consumption method, consumption platform, consumption time and the like in terms of service time. For example, after the service purchaser purchases the netbook, the service purchaser may initiate a right-of-way application on-line, and reserve the netbook to finish the right-of-way on a certain on-line platform. The right of way is: online content customization, brand promotion, product promotion, and the like.

Further, the operation management terminal further includes:

and the service personnel management module is used for carrying out classified management on the service personnel and carrying out service personnel information maintenance.

For example, the plate classification management is performed on the net red, and comprises the management of plate numbers, plate names and corresponding descriptions, wherein the plates can be sports, gourmet, makeup and the like. And each time the plate changes, the plate needs to be audited by an administrator with corresponding authority. And maintaining the basic information base of all the netlists, maintaining the netlists news information and the on-shelf risk assessment, such as the modification of the netlists and the approval of news release after the on-shelf risk assessment.

And the buyer management module is used for inquiring and verifying the information of the service buyer.

That is, the user can be managed and the user information can be queried, including: the method comprises the steps of inquiring users by multiple conditions, searching users by keywords, supporting checking of user basic information according to user registration time sequencing and fund amount sequencing, checking of user transaction records, checking of user fund change details, checking of user line right record information, checking of user asset conditions, checking of user popularization conditions, checking of user cash withdrawal and recharging records. Further, user authentication management can be performed: and (4) checking and verifying the real-name authentication information of the user according to the reverse time sequence, and if the real-name authentication information of the user has problems, setting to ensure that the user submits the authentication again. Wherein, individual users need to submit data: identity card number, name, ID card front, ID card back, etc., enterprise authentication data user provides, enterprise name, tax number, business license photo.

For example, MCN authority management may include: the maintenance of the MCN mechanism management basic information comprises the input and modification of MCN mechanism information; MCN account information maintenance and MCN bank fund account information; setting an account password; MCN account operation including disabling and enabling; promoting and recording the MCN terminal; the method comprises the steps of MCN terminal fund management, including fund detail checking, cash withdrawal record and the like; the MCN data change approval comprises MCN basic data change approval and whether MCN needs to be specially used for realizing classified inquiry and screening.

Moreover, the operation management terminal further includes:

a service purchaser information base for storing service purchaser information;

and the transaction database is used for storing transaction data.

Further, the operation management terminal further includes:

That is, buyback management can be performed, i.e., buyback application processing, buyback application approval; and (4) augmented transmission management, namely augmented transmission application processing and augmented transmission application approval. For example, the net red buys back the issued service time or increases the service time.

Further, the operation management terminal further includes:

the data center supports exporting transaction report data of a certain net red and a certain plate in a certain period of time; the market data can be displayed in real time, the classification and screening according to the plate blocks are supported, and the sequencing (paging) according to the fluctuation range, unit price and hand-changing rate is supported: supporting the viewing of the current hang list and the current historical transaction detail; and fund management records including recharge and withdrawal records.

Moreover, the operation management terminal further includes:

For example, user registration amount, activation amount and daily active user data statistical curves are generated, and the number of user promotion forwarding clicks and conversion rate are counted.

For example, a large-plate index trend daily curve, a recharge and withdrawal amount daily curve and a trading amount daily curve are generated.

And the information management module is used for verifying and issuing the information content.

That is, the classification of platform information can be dynamically added, and the information list can be arranged according to the reverse order of time, so as to support the addition, modification, deletion and multi-condition query. And the method comprises article auditing, wherein the articles can be issued after being approved by the authority of a specific administrator.

And the data display module is used for displaying real-time data, wherein the real-time data comprises real-time transaction information, the registration amount of the buyer user and the active buyer user on the same day.

In a specific implementation, this embodiment may include a console, and the overview real-time dynamic data includes information such as the current registration amount, the large-scale index, the current active user, and the current transaction amount; the console also comprises a task shortcut entrance which is the item needing to be approved and processed.

In addition, the system also comprises a menu management module, a role management module, a permission management module, a parameter management module, a mobile terminal advertisement setting module and a mobile terminal version management module.

The parameter management module is used for carrying out configuration of the payment instrument, configuration of the WeChat, setting of a third-party sharing platform and configuration of other third-party platforms.

Further, the login mode of the system may include: mobile phone number and identifying code, dypns (password login free) number authentication, WeChat login and the like.

Moreover, the system can support various recharging modes, and because the number of current recharging single transactions of the Payment treasures and the WeChat cannot exceed 5 thousands, if the large-amount recharging is involved, the online banking transaction can be carried out by contacting with a customer service recharging mode, and the online banking transaction can also be connected with the UnionPay API, and the UnionPay information submitted by a customer can be acquired to realize the connection.

Further, the support of the system is cash up to the bank card and may involve a commission, such as a cash up commission of 0.1%.

In another embodiment, the service person time value evaluation system includes:

the self-evaluation data acquisition module is used for acquiring self-evaluation data which is acquired by a service person and corresponds to the preset capability evaluation index;

the index evaluation score calculating module is used for calculating an evaluation score corresponding to the preset capability evaluation index by using the self-evaluation data;

the capability evaluation model determining module is used for calculating a first regression coefficient and a first regression constant of a first regression model which is constructed in advance by using the evaluation score so as to obtain a service personnel performance evaluation model; the first regression model is a regression model which is constructed according to the preset ability evaluation index and used for evaluating the performance change ability of the service personnel;

the existing change capability calculation module is used for calculating the existing change capability of the service personnel by utilizing the evaluation score and the service personnel change capability evaluation model;

the value evaluation model determining module is used for calculating a second regression coefficient and a second regression constant of a second regression model which is constructed in advance by using the existing change ability so as to obtain a service personnel value evaluation model;

and the service personnel value evaluation module is used for acquiring the self evaluation data of the service personnel to be evaluated and evaluating the service personnel time value of the service personnel to be evaluated by utilizing the service personnel performance evaluation model and the service personnel value evaluation model.

The self-evaluation data acquisition module is used for acquiring self-evaluation data corresponding to the preset capability evaluation index of the service personnel.

It can be seen that the service personnel time value evaluation system disclosed in the present application includes: the self-evaluation data acquisition module is used for acquiring self-evaluation data corresponding to the preset capability evaluation index by the service personnel; the index evaluation score calculating module is used for calculating an evaluation score corresponding to the preset capability evaluation index by using the self-evaluation data; the capability evaluation model determining module is used for calculating a first regression coefficient and a first regression constant of a first regression model which is constructed in advance by using the evaluation score so as to obtain a service personnel performance evaluation model; the first regression model is a regression model which is constructed according to the preset ability evaluation index and used for evaluating the performance change ability of the service personnel; the existing change capability calculation module is used for calculating the existing change capability of the service personnel by utilizing the evaluation score and the service personnel change capability evaluation model; the value evaluation model determining module is used for calculating a second regression coefficient and a second regression constant of a second regression model which is constructed in advance by using the existing change ability so as to obtain a service personnel value evaluation model; and the service personnel value evaluation module is used for acquiring the self evaluation data of the service personnel to be evaluated and evaluating the service personnel time value of the service personnel to be evaluated by utilizing the service personnel performance evaluation model and the service personnel value evaluation model. That is, the service staff performance evaluation model and the service staff value evaluation model can be determined according to the self-evaluation data of the service staff, and when the self-evaluation data of the service staff to be evaluated is obtained, the time value of the service staff is determined by the service staff performance evaluation model and the service staff value evaluation model. Therefore, the time value of the service staff can be effectively evaluated, so that the service staff meeting the requirements can be efficiently determined, and the user experience is improved.

In a specific embodiment, the service person time value evaluation system further includes: the device comprises a preset ability evaluation index determining module, a judging module and a judging module, wherein the preset ability evaluation index determining module is used for determining the preset ability evaluation index based on a RATER (namely reliability, accuracy, expertise, shapes, uniformity and responsiveness) model, and the preset ability evaluation index comprises reliability, expertise, shapes, uniformity and reactivity. Further, sub-indicators corresponding to the preset evaluation capability indicator may be set. The service personnel may be a net red, actors, models, etc., for example, for a net red service personnel, the confidence level may be set including: reliability, content credibility and honesty, and the professionalism comprises the following steps: professional knowledge familiarity, professional ability, empirical value, and the degree of tangible includes: the visual attraction, the personal charm and the talent and art specialties comprise the following degrees of rationality: degree of need understanding, degree of interest, benefit achievement, reactivity includes: the timeliness, the positive enthusiasm degree and the communication effectiveness are fed back.

That is, in this embodiment, the preset capability evaluation index may be determined based on the RATER model, the RATER model conforms to the principle of lack of redundancy of the MECE, and the comprehensiveness of the evaluation of the service personnel may be improved based on the RATER model. And after the preset capability evaluation index is determined, a sub-index corresponding to the preset capability evaluation index can be set, so that a service personnel performance evaluation index evaluation system is constructed. For example, referring to fig. 3, fig. 3 is a schematic diagram of a system for evaluating the indicator of rednet change performance disclosed in the embodiment of the present application.

In a specific implementation manner, the self-evaluation data obtaining module is specifically configured to obtain a lekter scale score corresponding to a preset capability evaluation index from a service person. In particular, the table can be a nine-grade Likter scale. And the self-evaluation data comprises evaluation data of sub-indexes corresponding to the preset capacity evaluation index. The reliability, the profession degree, the shape degree, the rationality and the reactivity are latent variables which cannot be directly observed, and the reliability, the content credibility, the honesty, the professional knowledge familiarity, the professional ability, the experience value, the visual attraction, the personal charm, the competence speciality, the demand understanding degree, the interest realization, the feedback timeliness, the positive enthusiasm degree and the communication effectiveness are observed variables. The service personnel can evaluate the sub-indexes on the user terminal of the service personnel to obtain self-evaluation data corresponding to the reliability, the professionalism, the shape degree, the rationality and the reactivity of the preset capability index. That is, in this embodiment, a corresponding measurement subject item may be designed based on the evaluation system of performance evaluation indexes of service staff, for example, see fig. 4, where fig. 4 is a schematic diagram of a measurement subject item of network red performance disclosed in this embodiment of the present application. Specifically, the net red self-declaration carries out the evaluation of the net red changing capability, after the authenticity is audited, the value evaluation is carried out through a scale, the basic capability level of the net red is measured by using a specific score, and the net red can carry out the self-evaluation according to the first table. Each measurement question was scored using a 9-level lectt scale, i.e. from 1 to 9 for low to high respectively. And the score corresponding to each measurement subject item is sub-index data corresponding to the sub-index.

And an index evaluation score calculating module 12, configured to calculate an evaluation score corresponding to the preset capability evaluation index by using the self-evaluation data.

In a specific embodiment, the index evaluation score calculating module 12 specifically includes: the sub-index weight determining submodule is used for determining the sub-index weight corresponding to each sub-index by utilizing the sub-index data corresponding to the preset capability index; and the evaluation score calculation submodule is used for carrying out weighting calculation on the sub-index data by utilizing the sub-index weight so as to obtain the evaluation score corresponding to the preset capability index. And the sub-index weight determining submodule is specifically configured to determine the sub-index weight corresponding to each sub-index by using the sub-index data corresponding to the preset capability index based on a coefficient of variation method.

Wherein, the coefficient of variation formula is as follows:

wherein V represents the coefficient of variation, delta is the standard deviation of the sub-indexes corresponding to a plurality of service personnel,

the standard deviation of the corresponding sub-indexes of a plurality of service personnel.

For example, 10 reticule samples, numbered from 1 to 10, are self-evaluated according to the first table to obtain corresponding sub-index data, and the coefficient of variation and weight calculation are performed to obtain the second table.

Watch 1

Watch two

The capability evaluation model determining module 13 is configured to calculate a first regression coefficient and a first regression constant of a first regression model which is pre-constructed by using the evaluation score to obtain a service worker performance capability evaluation model; and the first regression model is a regression model which is constructed according to the preset ability evaluation index and is used for evaluating the performance of the service personnel.

In a specific implementation manner, the first regression model may be constructed according to a preset capability evaluation index, the performance of the service staff is a dependent variable, and the preset capability evaluation index is an independent variable:

wherein, among others,

the estimated change capability of the service personnel is represented by X₁To X₅Co-determined estimated value, X₁To X₅Respectively representing reliability, profession, shape, rationality and reaction; lambda [ alpha ]₀Is a regression constant, λ₁To lambda₅Is a first regression coefficient, λ₁Is X₂To X₅When the corresponding sub-index is fixed, X₁Each additional sub-index pair

The effect of (A) is X₁To pair

Partial regression coefficients of; lambda [ alpha ]₂To lambda₅The same is true. ε represents the random error. Using least square method to sum the squared errors (sigma epsilon)²) To minimize, determining λ by partial derivative₀To lambda₅。

Wherein the sum of the squares of the errors is

The partial derivative equation is:

wherein, Y is a calculation parameter representing the performance of the service personnel in the process of calculating the regression coefficient and the regression constant.

In a specific embodiment, the present embodiment may determine λ by using self-evaluation data of a plurality of service staff₀To lambda₅. Further, λ₀To lambda₅Can be continuously optimized along with the increase of data of service personnel.

For example, see table three for the evaluation corresponding to each preset ability evaluation index calculated from the second dataAnd (6) scoring the price. See Table four for a determination of λ calculated from the data of Table three₀To lambda₅。

Watch III

Watch four

Determined lambda₀To lambda₅And obtaining the performance evaluation model of the service personnel.

The performance evaluation model built from the 10 net-red samples is as follows:

moreover, the inspection of the established service personnel performance evaluation model shows that the service personnel performance evaluation model is significant (F is 7.28, and P is less than 0.05), namely, a significant linear relationship exists between the network red performance and five-dimensional performance evaluation indexes, namely five-dimensional performance evaluation indexes of the performance. The determination coefficient R2 was 0.901, indicating that the model fit was good.

Further, in this embodiment, the self-evaluation data may be used to calculate a third regression coefficient corresponding to the sub-indicator, specifically, the third regression coefficient may be calculated by the following regression equation:

A1＝λ₁₁X₁+δ₁₁

A2＝λ₁₂X₁+δ₁₂

A2＝λ₁₃X₁+δ₁₃

…

E1＝λ₅₁X₅+δ₅₁

E2＝λ₅₂X₅+δ₅₂

E3＝λ₅₃X₅+δ₅₃

wherein, A1, A2 … E1, E2 and E3 represent the sub-indicators of the observation of reliability, knowledge expertise, …, feedback timeliness, communication effectiveness, positive enthusiasm and the like. X₁To X₅Respectively representing reliability, profession, shape, rationality and reaction; lambda [ alpha ]₁₁To lambda₅₃Is the third regression coefficient, δ₁₁To delta₅₃Representing the residual error. The third regression coefficient is calculated in the same manner as disclosed above.

An existing change ability calculation module 14 for calculating an existing change ability of the service person using the evaluation score and the service person change ability evaluation model.

As shown in table five, table five is a data table for calculating the performance capability of the service person according to the evaluation score and the performance capability evaluation model of the service person.

And the value evaluation model determining module 15 is configured to calculate a second regression coefficient and a second regression constant of a second regression model that is pre-constructed by using the existing performance capability, so as to obtain a service staff value evaluation model.

Wherein the second regression model is

Beta is a second regression constant, lambda₆And Z is a second regression coefficient and represents the service personnel value, and epsilon represents a random coefficient. Calculating beta and lambda by the self-small two-multiplication disclosed in the foregoing₆. Beta and lambda₆Can be continuously optimized along with the increase of data of service personnel.

As shown in Table six, Table six is the values of β and λ determined using the data in Table five₆。

Watch five

Watch six

The service personnel value evaluation model established according to the 10 netpage red samples is as follows:

the value evaluation model of the service personnel is established to be tested, and the value evaluation model of the service personnel is obvious (F is 92.95, P is less than 0.01), namely, a remarkable linear relation exists between the net redchange capability and the value (unit: ten thousand). The decision coefficient R2 was 0.921, indicating a good model fit.

And the service personnel value evaluation module 16 is configured to obtain the self-evaluation data of the service personnel to be evaluated, and evaluate the service personnel time value of the service personnel to be evaluated by using the service personnel performance evaluation model and the service personnel value evaluation model.

In a specific implementation manner, when an evaluation request of a service person to be evaluated is obtained, a step of obtaining the self-evaluation data of the service person to be evaluated is triggered, and the self-evaluation data of the service person to be evaluated is obtained through the first table.

Further, in a specific embodiment, the evaluation score may be calculated by using the calculated sub-index weight. In another specific embodiment, the evaluation score corresponding to the preset capability evaluation index may be calculated based on a pre-calculated third regression coefficient, for example, X₁＝λ₁₁A1+λ₁₂A2+λ₁₃A3。

In some embodiments, the service person value evaluation module 16 specifically includes:

and the existing value calculation submodule is used for calculating the existing service value of the service personnel to be evaluated by utilizing the service personnel performance evaluation model and the service personnel value evaluation model.

And the first time value determining module is used for directly determining the first time value of the service personnel to be evaluated by utilizing the existing service value.

That is, the time value of the service person to be evaluated in the future preset time period can be estimated by using the calculated existing service value, for example, the calculated existing value is 100 ten thousand yuan, and the first time value of the unit time calculated by using 100 ten thousand yuan and one month in the future is 0.39 yuan per second.

In some other embodiments, the service person value evaluation module 17 may specifically include:

the expected capacity data acquisition submodule is used for acquiring expected capacity data, corresponding to the preset capacity evaluation index, of the service personnel to be evaluated, which are sent by the consumer terminal; the expected capacity data is data corresponding to the capacity which the customer expects the service personnel to be evaluated to reach after the preset time.

For example, a consumer watching a live webcast is taken as a survey subject, and fig. 5 is a schematic diagram of a measurement topic of desired rendering capability of the consumer for webcast disclosed in an embodiment of the present application.

And the expected score calculating submodule is used for calculating an expected score corresponding to the preset ability evaluation index by using the expected ability data.

For the calculation of the expected score, reference may be made to the calculation of the evaluation score, which is not described herein again.

And the expected achievement capacity calculation submodule is used for calculating the expected achievement capacity of the service personnel to be evaluated by utilizing the expected score and the service personnel achievement capacity evaluation model.

And the capacity increase coefficient calculation submodule is used for calculating the capacity increase coefficient corresponding to the service personnel to be evaluated by utilizing the expected change capability and the existing change capability corresponding to the service personnel to be evaluated.

In a specific embodiment, the capacity growth factor λ is calculated as follows:

the expected value calculation submodule is used for calculating expected service value corresponding to the service personnel to be evaluated by utilizing the expected change capability and the service personnel value evaluation model;

and the existing value calculation submodule is used for calculating the existing service value corresponding to the service personnel to be evaluated by utilizing the existing change capability corresponding to the service personnel to be evaluated and the service personnel value evaluation model.

And the second time value determining submodule is used for determining a second time value of the service personnel to be evaluated by utilizing the expected service value, the existing service value and the capacity increasing coefficient.

In particular embodiments, the model may be developed by the attendant:

Z_Potential＝Z+ΔZ*λ

and calculating potential value, wherein delta Z is the difference value of the expected service value and the existing service value, lambda is a capacity growth coefficient, and Z is the existing service value.

It should be noted that in other embodiments, the existing service value may be determined based on the generated value data of the service person under evaluation. For example, the reds have achieved current performance-changing results, such as advertising benefits per unit time, delivery benefits, traffic benefits, and other financial running water.

Further, a second time value is calculated according to the potential value, for example, the current value calculated according to the potential value is 50 ten thousand yuan, and the first time value per unit time calculated according to the potential value is 0.19 yuan per second in one month in the future.

It is understood that referring to fig. 6, fig. 6 is a schematic diagram of a specific service staff value evaluation disclosed in the embodiment of the present application.

For example, for the net red to be evaluated, the expected scores corresponding to five preset capacity indexes after 6 months are expected to be 6.53, 6.32, 5.80, 5.35 and 6.47, and are substituted into the performance evaluation model of the service personnel

Neglecting random errors to obtain the expected performance capability of 6.07, and substituting the calculated expected performance capability into a service personnel value evaluation model

The expected service value is found to be 211 ten thousand by neglecting random errors. The current service value is 135 ten thousand, and the expected value increase (Δ Z) obtained by subtracting the expected service value from the current service value is 77 ten thousand. The capacity growth factor λ is 0.33. The time values in the next 30 days are as follows:

Z_Potentialthe sum of 135+77 × 0.33 is 160 (ten thousand), and 0.62 yuan per second is obtained.

Referring to fig. 7, an embodiment of the present application discloses a service time transaction method, including:

step S11: and acquiring self-evaluation data corresponding to the preset capability evaluation index by the service personnel through the service personnel organization end.

Step S12: and evaluating the service staff time value of the service staff through a service staff time value evaluation system of the operation management terminal according to the self-evaluation data to obtain an initial service staff time value, so that a service purchaser terminal selects the service time of the service staff according to the real-time service staff time value to complete the transaction, wherein the real-time service staff time value is the initial service staff time value or a value determined according to a real-time transaction settlement price based on the initial service staff time value.

Therefore, the self-evaluation data corresponding to the service personnel and the preset capability evaluation index is obtained through the service personnel mechanism end, and then the service personnel time value of the service personnel is evaluated through the service personnel time value evaluation system of the operation management end according to the self-evaluation data, so that the service purchasing side end can select the service time of the service personnel according to the service personnel time value to complete the transaction. The time value of the service personnel can be evaluated, and the transaction of the service time can be carried out.

Referring to fig. 8, an embodiment of the present application discloses an electronic device, which includes a processor 21 and a memory 22; wherein, the memory 22 is used for saving computer programs; the processor 21 is configured to execute the computer program to implement the service time transaction method disclosed in the foregoing embodiment.

For the specific process of the service time transaction method, reference may be made to the corresponding contents disclosed in the foregoing embodiments, and details are not repeated here.

Further, the embodiment of the present application also discloses a computer readable storage medium for storing a computer program, wherein the computer program is executed by a processor to implement the service time transaction method disclosed in the foregoing embodiment.

The embodiments are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same or similar parts among the embodiments are referred to each other. The method disclosed by the embodiment corresponds to the system disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the system part for description.

The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.

The service time transaction system, method, device and medium provided by the present application are introduced in detail, and specific examples are applied in the present application to explain the principle and the implementation of the present application, and the description of the above embodiments is only used to help understand the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims

1. A service time transaction system, comprising:

2. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

3. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

4. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

5. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

a service purchaser information base for storing service purchaser information;

and the transaction database is used for storing transaction data.

6. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

7. The service time transaction system according to claim 1, wherein the operation management terminal further includes:

the user data analysis processing module is used for carrying out statistical analysis processing on target data of the service buyer; wherein the target data comprises usage of the service time trading system by the service purchaser;

8. A service time transaction method, comprising:

9. An electronic device comprising a processor and a memory; wherein the content of the first and second substances,

the memory is used for storing a computer program;

the processor for executing the computer program to implement the service time trading method of claim 8.

10. A computer-readable storage medium for storing a computer program, wherein the computer program, when executed by a processor, implements the service time trading method of claim 8.