CN114061039B - 用于评估酒店内节能和宾客满意度的方法和系统 - Google Patents

用于评估酒店内节能和宾客满意度的方法和系统 Download PDF

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CN114061039B
CN114061039B CN202110803662.2A CN202110803662A CN114061039B CN 114061039 B CN114061039 B CN 114061039B CN 202110803662 A CN202110803662 A CN 202110803662A CN 114061039 B CN114061039 B CN 114061039B
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hotel
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B·古普塔
G·钱杜卡
M·林根
高中圣云
G·霍华德
R·K·拉维
P·兰詹
G·帕特森
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Abstract

本发明题为“用于评估酒店内节能和宾客满意度的方法和系统”。一种用于确定具有多个宾客房间的酒店的宾客房间的能量分数的方法，该方法包括识别与该宾客房间相关联的两种或更多种节能条件，在该两种或更多种节能条件下，当在不牺牲宾客舒适度的情况下控制该宾客房间时，存在节能的机会。当检测到该节能房间条件中的一种或多种节能房间条件时，以指定节能模式控制该宾客房间，并且当未检测到该节能房间条件的任一种节能房间条件时，以宾客舒适度模式控制该宾客房间。至少部分地基于检测该宾客房间的两种或更多种节能条件的可靠性的量度，并因此基于在控制该宾客房间时利用节能机会的能力来确定该宾客房间的能量分数。

Description

用于评估酒店内节能和宾客满意度的方法和系统
技术领域
本公开整体涉及酒店。更具体地，本发明涉及评估酒店内节能和/或宾客满意度。
背景技术
酒店可包括可由宾客租用的大量酒店房间。当各个酒店房间未被租用时，有机会实现节能，具体地讲是在为各个酒店房间提供调节空气的暖通空调(HVAC)系统中。例如，还能够在照明系统中实现节能。当各个酒店房间被租用但当前未被占用时，也存在节能的机会。然而，需要提供令人满意的宾客体验可限制可能的节能，因为例如宾客能够很快占用各个酒店房间的可能性意味着能够不允许房间中的温度设定点从舒适度温度设定点改变那么多。期望一种改进的方式来管理实现节能的机会，同时还保持令人满意的宾客体验。
发明内容
本公开整体涉及评估酒店内节能和/或宾客满意度。在一个示例中，用于确定具有多个客房的酒店的宾客房间的能量分数的方法包括识别与该宾客房间相关联的两种或更多种节能条件，在该两种或更多种节能条件下，当在不牺牲宾客舒适度的情况下控制该宾客房间时，存在节能的机会。当检测到该节能房间条件中的一种或多种节能房间条件时，以指定节能模式控制该宾客房间，并且当未检测到该节能房间条件的任一种节能房间条件时，以宾客舒适度模式控制该宾客房间。至少部分地基于检测该宾客房间的两种或更多种节能条件的可靠性的量度，并因此基于在控制该宾客房间时利用节能机会的能力来确定该宾客房间的能量分数。
又如，用于确定具有多个宾客房间的酒店的宾客房间的能量分数的系统包括酒店网络，多个宾客房间中的每个宾客房间能够操作地联接到该酒店网络。服务器远离多个宾客房间，并且被配置成经由包括酒店网络的一个或多个网络接收一个或多个房间连接性参数，该一个或多个房间连接性参数提供到宾客房间的网络连接性的指示。服务器被配置成经由一个或多个网络接收向酒店的物业管理系统(PMS)提供网络连接性指示的PMS连接性参数。远程服务器被配置成至少部分地基于一个或多个房间连接性参数和PMS连接性参数来确定能量分数，并且在显示器上显示该能量分数。
又如，提供了一种确定留在酒店设施的多个宾客房间的某个宾客房间中的宾客的宾客舒适度分数的方法。多个宾客房间中的每一个宾客房间包括连接的恒温器。服务器被配置成接收宾客房间被租用和被占用的指示。服务器还在宾客房间被租用和被占用的时间内从宾客房间内的一个或多个设备接收多个参数，并且被配置成至少部分地基于多个参数中的一个或多个参数来确定两个或更多个部分舒适度分数。服务器通过确定在确定宾客房间已被租用和被占用的时间内的部分舒适度分数中的两个或更多个部分舒适度分数的加权组合来计算宾客房间的宾客舒适度分数，并且在显示器上显示针对宾客房间计算的宾客舒适度分数。
提供前面的发明内容是为了便于理解本公开所特有的一些创新特征，而并非意图作为完整的描述。通过将整个说明书、权利要求书、附图和说明书摘要视作一个整体，可以获得对本公开的全面理解。
附图说明
结合附图考虑以下对各种示例的描述，可以更全面地理解本公开，在附图中：
图1是示出例示性酒店管理系统的示意性框图；
图2是示出可使用图1的例示性酒店管理系统执行的例示性方法的流程图；
图3是示出可使用图1的例示性酒店管理系统执行的例示性方法的流程图；
图4是示出可使用图1的例示性酒店管理系统执行的例示性方法的流程图；
图5是示出可使用图1的例示性酒店管理系统执行的例示性方法的流程图；
图6A至图6F示出了与能量相关的仪表板；并且
图7A至图7D示出了与宾客舒适度相关的仪表板。
虽然本公开服从于各种修改和另选形式，但是其细节已经在附图中以示例的方式示出并将被详细描述。然而，应当理解，其意图并非是将本公开限制于所述的特定示例。相反，其意图是覆盖落入本公开的实质和范围内的所有修改、等同物和替代方案。
具体实施方式
应参考附图阅读以下描述，其中不同附图中的相似元件以相同的方式编号。附图未必按比例绘制，其描绘了不旨在限制本公开范围的示例。虽然展示了各种元件的示例，但是本领域的技术人员将认识到，所提供的许多示例具有可以利用的合适替代方案。
本文假设所有数字均由术语“约”修饰，除非内容另有明确说明。用端点对数值范围的表述包括包含在该范围内的所有数字(例如，1至5包括1、1.5、2、2.75、3、3.80、4和5)。
如在本说明书和所附权利要求中所使用的，单数形式“一”、“一个”和“该”包括复数指代物，除非内容另有明确说明。如在本说明书和所附权利要求中所使用的，术语“或”通常以其包括“和/或”的意义使用，除非内容另有明确说明。
应当注意，在说明书中提及“一个实施方案”、“一些实施方案”、“其他实施方案”等，是指示所描述的实施方案可以包括特定的特征、结构或特性，但是每个实施方案可以不必包括该特定的特征、结构或特性。而且，这些短语不一定是指同一实施方案。另外，当结合一个实施方案描述特定的特征、结构或特性时，设想该特征、结构或特性结合一个实施方案进行描述，并且设想无论是否明确描述，该特征、结构或特性都可以应用于其他实施方案，除非有明确的相反说明。
图1是例示性酒店管理系统10的示意性框图。该例示性酒店管理系统10安装在酒店12中并且包括远离酒店12的远程服务器14。虽然该远程服务器14被示出为在酒店12的外部，但这不是在所有情况下都需要的。可以设想，如果需要，远程服务器14可设置在酒店12内。远程服务器14可以是单台计算机，或者远程服务器14可以表示包括一台或多台不同计算机的基于云的服务器。酒店12包括多个宾客房间16，该多个宾客房间分别被标记为16a、16b、16c。应当理解，这仅仅是例示性的，因为酒店12通常将包括更多数量的宾客房间16。每个宾客房间16包括一个或多个传感器18，但每个宾客房间16仅示出一个传感器18。传感器18分别被标记为18a、18b、18c。传感器18可例如为环境传感器，诸如温度传感器、湿度传感器、光传感器和/或任何其他合适的传感器。在一些情况下，传感器18中的一个或多个传感器可设置在宾客房间16中的至少一些宾客房间内的房间恒温器内。另选地或除此之外，传感器18可包括占用传感器，诸如例如PIR传感器、mmWave传感器、运动传感器和/或麦克风。传感器18中的一些传感器可以是酒店12的安全系统的一部分。
传感器18中的一些传感器可被配置成提供指示宾客房间中的宾客活动的数据点。为了帮助识别宾客的睡眠质量分数，传感器18中的至少一些传感器可被配置成提供数据点，该数据点包括与在夜晚限定的恒温器交互检测时间段期间发生的与对应宾客房间16中的恒温器交互的次数相关的量度。数据点可包括与在夜晚限定的运动检测时间段期间发生的由对应宾客房间16中的运动传感器检测到的运动相关的量度。数据点可包括与在夜晚限定的环境光线水平检测时间段期间发生的由对应宾客房间16中的光传感器检测到的环境光线水平的变化相关的量度。在一些情况下，由传感器18提供的数据点可包括与在夜晚限定的噪声检测时间段期间发生的由对应宾客房间中的噪声检测器检测到的噪声相关的量度。在一些情况下，恒温器交互检测时间段、运动检测时间段、环境光线水平检测时间段和噪声检测时间段各自包括例如2AM至3AM的时间段。在一些情况下，数据点包括由宾客房间16的床内的一个或多个传感器提供的一个或多个睡眠参数。在这种情况下，宾客房间16内的传感器18或多个传感器18中的一个传感器可嵌入宾客的床中。
酒店12的宾客房间16中的每个宾客房间包括分别标记为20a、20b、20c的暖通空调(HVAC)系统20。每个宾客房间16中的HVAC系统20可以是多种不同类型的HVAC系统中的任一种系统，包括分体式系统。在许多情况下，每个宾客房间16中的HVAC系统20可被配置成根据需要提供暖风、冷风和环境温度空气循环，以便在宾客房间16内保持特定的温度设定值。该特定的温度设定值可例如包括针对酒店12内的所有宾客房间16确定的预定温度设定值，特别是在特定宾客房间16未被租用的时间内，或在特定宾客房间16被租用但未被占用的时间内确定的预定温度设定值。在特定宾客房间16被租用且被占用的时间，该特定宾客房间16的温度设定值可最终由宾客例如与房间恒温器交互来确定。
宾客房间16中的每个宾客房间可包括分别标记为22a、22b、22c的房间网络22。每个宾客房间16中的房间网络22可与该宾客房间16内的传感器18和HVAC系统20可操作地耦接。每个宾客房间16中的房间网络22可以是有线网络(诸如以太网网络)，或者每个宾客房间中的房间网络22可以是无线网络。可认为房间网络22中的每个房间网络与酒店网络24可操作地耦接。因此，来自每个宾客房间16的数据可到达酒店网络24，并因此可传递到其他装置。类似地，来自各个宾客房间16外部的指令或其他命令可被传递到每个宾客房间16内的装置(诸如但不限于传感器18和HVAC系统20)。
在一些情况下，酒店网络24还可操作地耦接到宾客房间16外部的装置。例如，酒店12可包括前台终端26。该前台终端26可例如被配置成允许酒店员工办理宾客入住酒店12和退房。虽然示出了一个前台终端26，但应当理解，许多酒店12可具有不止一个前台终端26。例如，在一些酒店12中，宾客能够使用其房间中的电视机从其宾客房间16退房。在此类情况下，可认为电视机充当终端，并且可替代前台终端26的一些功能。因此，每个宾客房间16中的电视机也可以可操作地耦接到酒店网络24。
例示性酒店12包括物业管理系统(PMS)28。可认为PMS 28包括跟踪哪些宾客房间16被租用以及哪些宾客房间16未被租用的软件。PMS 28也可跟踪其他参数和特征。例如，PMS 28可跟踪宾客房间16中的每个宾客房间内的电影和游戏租赁，使得这些租赁可计入账单并正确地开账单给适当的房间租客。虽然PMS 28被示出为可操作地耦接到酒店网络24，但在一些情况下，PMS 28也可经由PMS 28与前台终端26之间的虚线与前台终端26耦接，如图1所示。
网关30可提供酒店网络24(以及因此可操作地耦接到酒店网络24的各种装置)与远程服务器14之间的连接。在一些情况下，网关30可简单地为调制解调器/路由器，该调制解调器/路由器允许酒店网络24和酒店网络24上的装置访问广域网(WAN)(诸如但不限于互联网)。网关30可被配置成允许将软件从远程服务器14下载到网关30。在一些情况下，下载到网关30的软件可以向网关30提供附加功能。下载到网关30的软件可以例如协助网关30与各个房间网络22和/或各个部件(诸如宾客房间16中的每个宾客房间内的传感器18和/或HVAC系统20)通信。如果需要，下载到网关30的软件可以允许网关30向各个部件(诸如传感器18和/或HVAC系统20)提供/传递命令。
例示性系统10包括可操作地耦接到远程服务器14的计算装置32。虽然被示出为位于酒店12外部，但在一些情况下，计算装置32可相反设置在酒店12内。计算装置32允许个人访问酒店网络24上可用的信息。在所示的示例中，计算装置32包括可用于显示信息的显示器34。虽然未示出，但应当理解，计算装置32还可包括数据输入选项(诸如键盘、鼠标、轨迹球等)。计算装置32可以是膝上型计算机、台式计算机、移动电话、平板电脑和/或任何其他合适的计算装置。在一些情况下，远程服务器14和计算装置32可为一体并相同的。
在一些情况下，远程服务器14可被配置成接收和/或计算一个或多个房间连接性参数，该一个或多个房间连接性参数提供到宾客房间16中的一个宾客房间的网络连接性的指示。这可提供例如特定宾客房间16内的房间网络22是否可操作的指示。在一些情况下，一个或多个房间连接性参数可包括房间正常运行时间参数，该房间正常运行时间参数提供特定宾客房间16相对于给定时间段已经联机多长时间的指示。一个或多个房间连接性参数可包括路由器正常运行时间参数，该路由器正常运行时间参数提供酒店网络24相对于给定时间段已经联机多长时间的指示。
远程服务器14可被配置成接收和/或计算PMS连接性参数，该PMS连接性参数向酒店12的物业管理系统(PMS)28提供网络连接性的指示。PMS连接性参数可包括PMS正常运行时间参数，该PMS正常运行时间参数提供PMS 28相对于给定时间段已经联机多长时间的指示。
在一些情况下，远程服务器14被配置成至少部分地基于一个或多个房间连接性参数和PMS连接性参数来确定能量分数，并且在显示器诸如计算装置32的显示器34上显示该能量分数。能量分数可至少部分地基于与多个宾客房间16中的每个宾客房间相关联的一个或多个房间连接性参数。在一些情况下，远程服务器14可被配置成结合比较酒店的总能量分数来显示酒店12中所有房间的总能量分数。在一些情况下，远程服务器14可被配置成结合酒店12的总能量分数来显示每个宾客房间16的能量分数，以示出特定宾客房间16相对于酒店12的其余宾客房间如何工作。
在一些情况下，系统10可被配置成评估酒店宾客对酒店12的满意度。远程服务器14可被配置成经由到酒店网络24的连接来接收来自传感器18的数据点。远程服务器14可使用数据点来计算宾客房间16的宾客满意度分数并显示宾客满意度分数。宾客满意度分数可例如包括宾客睡眠质量分数。在一些情况下，远程服务器14仅在确定宾客房间16被占用时计算宾客满意度分数。远程服务器14可被配置成结合酒店内的一个或多个其他宾客房间中的每个其他宾客房间的宾客满意度分数来显示总宾客满意度分数。
图2是示出用于确定酒店(诸如酒店12)的宾客房间(诸如宾客房间16)的能量分数的例示性方法40的流程图。识别与宾客房间相关联的两种或更多种节能条件，在该两种或更多种节能条件下，当在不牺牲宾客舒适度的情况下控制宾客房间时，存在节能的机会，如在框42处所示。在一些情况下，两种或更多种节能条件中的一种节能条件包括未租用的宾客房间租用状态。两种或更多种节能条件中的一种节能条件可包括被租用但未占用的宾客房间占用状态。在一些情况下，酒店的物业管理系统(PMS)识别宾客房间租用状态，并且其中表示与PMS连接的可靠性的PMS连接性参数至少部分地确定检测宾客房间的两种或更多种节能条件的可靠性的量度。当房间的占用传感器发生故障或以其他方式不提供可靠数据时，检测房间占用状态的可靠性量度可能受到影响。这些只是示例。
当检测到节能房间条件中的一种或多种节能房间条件时，以指定节能模式控制宾客房间，并且当未检测到节能房间条件中的任一种节能房间条件时，以宾客舒适度模式控制宾客房间，如在框44处所示。至少部分地基于检测宾客房间的两种或更多种节能条件的可靠性的量度，并因此基于在控制宾客房间时利用节能机会的能力来确定宾客房间的能量分数，如在框46处所示。
在一些情况下，宾客房间的一个或多个传感器可用于识别宾客房间占用状态，并且其中表示与宾客房间连接的可靠性的房间连接性参数至少部分地确定检测宾客房间的两种或更多种节能条件的可靠性的量度。宾客房间内的一个或多个传感器可用于识别宾客房间占用状态，并且其中表示宾客房间中占用检测的可靠性的占用检测参数至少部分地确定检测宾客房间的两种或更多种节能条件的可靠性的量度。
在一些情况下，两种或更多种节能条件中的一种节能条件包括未租用的宾客房间租用状态，并且两种或更多种节能条件中的另一种节能条件包括未占用的宾客房间占用状态。当检测到被租用的宾客房间租用状态并且检测到未占用的宾客房间占用状态时，使用第一指定节能模式，该第一指定节能模式与宾客舒适度模式偏差第一设定量。该第一设定量可由酒店设定，并且可以是与宾客舒适度设定值的预设偏差量、固定温度值或适于节能的任何其他值。在一些情况下，第一设定量可随时间而增加，使得当宾客离开较长的一段时间时允许宾客房间温度偏差更大。
当检测到未租用的宾客房间租用状态时，使用第二指定节能模式，该第二指定节能模式与宾客舒适度模式偏差第二设定量，其中第二设定量大于第一设定量。在一些情况下，宾客房间的能量分数可至少部分地基于第一设定量，如任选地在框48处所示。宾客房间的能量分数可至少部分地基于第二设定量，如任选地在框50处所示。
例如，当系统10最初被配置时，可以定义第一设定量和第二设定量。在一些情况下，酒店管理能够调整第一设定量和第二设定量，以便考虑季节变化、本地偏好等。例如，第一设定量可指示从温度设定值±2度的温度波动。第二设定量可指示从温度设定值±3度或甚至±4度的温度波动。这些只是示例。
图3是示出确定留在酒店设施(诸如酒店12)的多个宾客房间中的宾客房间(诸如宾客房间16)中的宾客的宾客舒适度分数的例示性方法60的流程图，其中宾客房间中的每个宾客房间均包括所连接的恒温器。服务器(诸如远程服务器14)接收宾客房间被租用和占用的指示，如在框62处所示。服务器在宾客房间被租用和占用的时间内接收来自宾客房间内的一个或多个装置的多个参数，如在框64处所示。确定两个或更多个部分舒适度分数，该两个或更多个部分舒适度分数至少部分地基于多个参数中的一个或多个参数，如在框66处所示。服务器通过确定在确定宾客房间已被租用和占用的时间内的部分舒适度分数中的两个或更多个部分舒适度分数的加权组合来计算宾客房间的宾客舒适度分数，如在框68处所示。服务器在显示器上显示针对宾客房间计算的宾客舒适度分数，如在框70处所示。
在一些情况下，两个或更多个部分舒适度分数可包括这样的部分分数：其提供宾客房间的HVAC系统在预定义的时间段内多久无法实现一次宾客选择的设定值的量度。两个或更多个部分分数可包括这样的部分分数：其提供宾客与宾客房间的恒温器多久交互一次的量度。在一些情况下，两个或更多个部分舒适度分数包括睡眠质量分数，其中该睡眠质量分数提供在夜晚预定义时间段期间宾客活动的量度。夜晚预定义时间段可以是任何期望的时间段。在一些情况下，例如，夜晚预定义时间段可包括2:00AM-3:00AM。
图4是示出确定酒店设施(诸如酒店12)的多个宾客房间中的宾客房间(诸如宾客房间16)的宾客睡眠质量分数的例示性方法80的流程图，其中多个宾客房间中的每个宾客房间均包括所连接的恒温器。服务器接收宾客房间被占用的指示，如在框82处所示。服务器接收来自宾客房间内的一个或多个传感器的多个参数，如在框84处所示。服务器至少部分地基于对应于夜晚预定义时间段的多个参数中的一个或多个参数来确定两个或更多个部分宾客睡眠质量分数，如在框86处所示。服务器通过确定在确定宾客房间被租用和占用的时间内的部分宾客睡眠质量分数中的两个或更多个部分宾客睡眠质量分数的加权组合来计算宾客房间的宾客睡眠质量分数，如在框88处所示。服务器在显示器上显示针对宾客房间计算的宾客睡眠质量分数，如在框90处所示。宾客睡眠质量分数可提供宾客在宾客房间内睡眠质量多好的指示。
在一些情况下，方法80还可包括在显示器上显示针对宾客房间计算的宾客睡眠质量分数以及另外针对其他宾客房间计算的宾客舒适度分数，如任选地在框92处所示。例如，其他宾客房间可包括酒店设施的多个宾客房间中的其他宾客房间。方法80还可包括确定多个宾客房间中哪一个宾客房间具有低于宾客舒适度分数阈值的宾客舒适度分数，如在框94处所示，以及显示具有低于宾客舒适度分数阈值的宾客舒适度分数的多个宾客房间的列表，如在框96处所示。在一些情况下，方法80还可包括确定多个宾客房间中的至少一个宾客房间为什么具有低于宾客舒适度分数阈值的宾客舒适度分数的一种或多种可能的根本原因，如在框98处所示，以及显示所确定的一种或多种可能的根本原因，如在框100处所示。
图5是示出用于评估酒店(诸如酒店12)内的多个宾客房间(诸如宾客房间16)的宾客睡眠质量分数的例示性方法110的流程图。从位于酒店的多个宾客房间中的每个宾客房间中的一个或多个传感器接收一种或多种所感测到的条件，如在框112处所示。针对酒店的多个宾客房间中的两个或更多个宾客房间中的每个宾客房间确定宾客睡眠质量分数，其中多个宾客房间中的两个或更多个宾客房间中的每个宾客房间的宾客睡眠质量分数至少部分地基于从由对应宾客房间中的一个或多个传感器感测到的一种或多种所感测到的条件确定的一个或多个宾客活动，如在框114处所示。
酒店的多个宾客房间中的每个宾客房间的宾客睡眠质量分数可至少部分地基于一个或多个宾客房间状态参数，其中该一个或多个宾客房间状态参数包括宾客房间租用参数和宾客房间占用参数中的一者或多者。在一些情况下，多个宾客房间中的每个宾客房间包括对应HVAC系统(如HVAC系统20)，并且一个或多个宾客房间状态参数可包括对应HVAC系统的警报状态、对应HVAC系统的冷却阀状态和对应HVAC系统的加热阀状态中的一者或多者。
一个或多个所确定的宾客活动可包括与在夜晚限定的恒温器交互检测时间段期间发生的与对应宾客房间中的恒温器的交互次数相关的量度。一个或多个所确定的宾客活动可包括与在夜晚限定的运动检测时间段期间发生的由对应宾客房间中的运动传感器检测到的运动相关的量度。一个或多个所确定的宾客活动可包括与在夜晚限定的环境光线水平检测时间段期间发生的由对应宾客房间中的光传感器检测到的环境光线水平的变化相关的量度。一个或多个所确定的宾客活动可包括与在夜晚限定的噪声检测时间段期间发生的由对应宾客房间中的噪声检测器检测到的噪声相关的量度。在一些情况下，恒温器交互检测时间段、运动检测时间段、环境光线水平检测时间段和噪声检测时间段可各自包括2AM至3AM的时间段。在显示器上显示酒店的多个宾客房间中的两个或更多个宾客房间中的至少一些宾客房间的宾客睡眠质量分数，如在框116处所示。
在一些情况下，如任选地在框120处所示，方法110还可包括确定多个宾客房间中的哪一个宾客房间具有低于宾客睡眠质量阈值的宾客睡眠质量分数。方法110还可包括确定多个宾客房间中的至少一些宾客房间具有低于宾客睡眠质量阈值的宾客睡眠质量分数的一种或多种可能的根本原因，如任选地在框122处所示。方法110还可包括显示所确定的多个宾客房间中的至少一个宾客房间具有低于宾客睡眠质量阈值的宾客睡眠质量分数的一种或多种可能的根本原因，如任选地在框122处所示。
在一些情况下，远程服务器14和/或计算装置32可被配置成显示仪表板，该仪表板允许用户快速且容易地查看特定宾客房间16可相对于酒店12内的其他宾客房间16表现如何，或者甚至与其他酒店中类似宾客房间相比表现如何。图6A至图6F提供了可以显示的有关能量的仪表板的示例，包括用于计算能量分数的许多参数的图形表示。图7A至图7D提供了可以显示的有关宾客舒适度的仪表板的示例。
在一些情况下，可认为能量分数指示实际利用节省能量的潜在机会有多大。检测宾客房间16何时为空(未租用或者被租用但当前未占用)并允许温度设定值波动更大是在不会不利地影响宾客的同时利用节省能量的机会的示例。让空房间(未租用或者被租用但当前未占用)保持在舒适度温度设定值是无法利用节省能量的机会的示例。
图6A是示出仪表板130的屏幕截图，该屏幕截图可以由远程服务器14生成并显示在计算装置32的显示器34上。在一些情况下，仪表板130可以由计算装置32直接生成。仪表板130包括菜单132，该菜单允许用户选择他们希望查看的特征。如图所示，用户已选择分析，如加亮图标134所示。横跨仪表板130顶部的是子菜单136，该子菜单允许用户选择他们希望查看的分析信息。如图所示，用户已选择能量，如加亮图标138所示。仪表板130包括摘要行140，该摘要行包括能量分数142、房间连接性图标144、PMS连接性图标146、占用检测图标148、LEM手动复位图标150、未占用带图标152和未租用带图标154。这些图标中的每个图标均包括评级(诸如良好、差、一般、临界)，使得用户可快速查看可能需要注意的区域。
如图6A所示的仪表板130包括示出连接性数据的曲线图156。应当理解，图6B至图6F中所示的曲线图是仪表板的一部分。用户可以向上和向下滚动通过仪表板130以查看这些曲线图中的任一个曲线图。它们仅仅出于绘制目的被分开。存在对应于连接性曲线图156的解释部分158，包括为什么连接性数据很重要及其含义。在一些情况下，解释部分158还提供关于如何解决特定问题的建议。
图6B示出了有关占用检测问题的曲线图160，诸如但不限于相对于总运行时间数据的门状态警报数据和相对于总运行时间数据的运动检测警报。曲线图160包括解释部分162，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。例如，图6B陈述“如果在超过预定的时间段内不存在门事件，则将触发门状态警报”。在这种情况下，预定的时间段可为例如一周或一个月。图6B还陈述“如果在超过预定的时间段内未检测到运动，则将触发运动检测警报”。同样，预定的时间段可为例如一周或一个月。
图6C示出了有关酒店运行状态的曲线图164。该曲线图164包括有关租用房间的时间百分比、占用房间的时间百分比的数据。图6C还示出了使用LEM(有限能量管理)、ETM(能量传递监测)、Auto Dis(自动禁用)和ADA(美国残疾人法案)调节的时间百分比。曲线图164还包括解释部分166，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
图6D示出了有关在对HVAC有需求时占用检测的有效性的曲线图168。该曲线图168包括有关被占用的冷、未占用的冷、被占用的热、未占用的热和占用率的百分比的信息。曲线图168还包括解释部分170，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
图6E示出了有关在对HVAC有需求时PMS界面的有效性的曲线图172。该曲线图172包括有关被租用的冷、未租用的冷、被租用的热、未租用的热和租用率的百分比的信息。曲线图172还包括解释部分174，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
图6F示出了有关节能的曲线图176。该曲线图176包括有关EMS运行时间、非EMS运行时间和外部温度的信息。曲线图176包括允许用户在加热和冷却之间进行选择的菜单181。如加亮冷却图标182所示，曲线图176当前正显示有关冷却的节能。曲线图176还包括解释部分178，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
图7A是示出仪表板180的屏幕截图，该屏幕截图可以由远程服务器14生成并显示在计算装置32的显示器34上。在一些情况下，仪表板130可以由计算装置32直接生成。菜单132允许用户选择他们希望查看的特征。如图所示，用户已选择分析，如加亮图标134所示。子菜单136允许用户选择他们希望查看的分析信息。如图所示，用户已选择舒适度，如加亮图标184所示。仪表板180包括摘要行186，该摘要行包括舒适度分数188、睡眠质量图标190、舒适度警报图标192、设备警报图标194、恒温器交互图标196和温度设定值图标198。这些图标中的每个图标均包括评级(诸如良好、差、一般、临界)，使得用户可快速查看可能需要注意的区域。
如图7A所示的仪表板180包括示出睡眠质量数据的曲线图200。该曲线图200包括有关已报告的睡眠不佳夜晚的数量相对于每个房间已被租用多少夜晚的信息。应当理解，图7B至图7D中所示的曲线图是仪表板180的一部分。用户可以向上和向下滚动通过仪表板180以查看这些曲线图中的任一个曲线图。它们仅仅出于绘制目的被分开。存在对应于睡眠质量曲线图200的解释部分202，包括为什么连接性数据很重要及其含义。在一些情况下，解释部分202还提供关于如何解决特定问题的建议。
图7B示出了有关HVAC警报的曲线图204。该曲线图204包括有关冷却设备警报和加热设备警报的信息。曲线图204包括允许用户在显示设备警报和舒适度警报之间进行选择的菜单208。如加亮设备图标210所示，曲线图204当前正显示设备警报。曲线图204还包括解释部分206，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。在示例性示出中，解释部分206还识别酒店12中处于比预期高得多的设备警报状态的那些房间。
图7C示出了有关恒温器交互的曲线图212。该曲线图212包括有关宾客每天与其特定宾客房间中的恒温器交互多少次的信息。如果宾客频繁地与恒温器交互，则这可指示宾客不舒服。这可能意味着例如存在HVAC设备问题。另一方面，这也可指示一家人租用房间，其中这家人的各个成员对于期望的温度设定值不一致。曲线图212还包括解释部分214，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
图7D示出了有关恒温器设定值的曲线图216。该曲线图216包括有关实际(宾客)温度设定值相对于由酒店设定的欢迎温度设定值的信息。这可警示酒店工作人员随季节改变欢迎温度设定值以匹配其宾客偏好。曲线图216还包括解释部分218，该解释部分解释正在示出的内容，以及提供关于如何解决特定问题的可能建议。
尽管已经如此描述了本公开的若干说明性实施方案，但是本领域的技术人员将容易理解，在本文所附权利要求书的范围内，可以制造和使用其他实施方案。然而，应当理解，本公开在许多方面仅为说明性的。在不超出本公开范围的情况下，可以对细节(尤其是与形状、尺寸、零件的布置，以及步骤的排除和顺序有关的细节)进行改变。当然，本公开的范围以表达所附权利要求书的语言来限定。

Claims (10)

1.一种用于由酒店管理系统确定具有多个宾客房间的酒店的宾客房间的能量分数的方法，所述方法包括：
所述酒店管理系统识别与所述宾客房间相关联的两种或更多种节能条件，在所述两种或更多种节能条件下，当在不牺牲宾客舒适度的情况下控制所述宾客房间时，存在节能的机会；
所述酒店管理系统当检测到所述节能条件中的一种或多种节能条件时，以指定节能模式控制所述宾客房间，并且当未检测到所述节能条件的任一种节能条件时，以宾客舒适度模式控制所述宾客房间；以及
所述酒店管理系统至少部分地基于检测所述宾客房间的两种或更多种节能条件的可靠性的量度来确定所述宾客房间的能量分数，其中所述能量分数至少部分地表示在控制所述宾客房间时利用节能机会的能力。
2.根据权利要求1所述的方法，其中所述两种或更多种节能条件中的一种节能条件包括未租用的宾客房间租用状态。
3.根据权利要求2所述的方法，其中所述酒店管理系统的物业管理系统识别所述宾客房间租用状态，并且其中表示与所述物业管理系统连接的可靠性的物业管理系统连接性参数至少部分地确定检测所述宾客房间的两种或更多种节能条件的可靠性的量度。
4.根据权利要求1所述的方法，其中所述两种或更多种节能条件中的一种节能条件包括未占用的宾客房间占用状态。
5.根据权利要求4所述的方法，其中所述宾客房间的一个或多个传感器用于识别所述宾客房间占用状态，并且其中表示与所述宾客房间连接的可靠性的房间连接性参数至少部分地确定检测所述宾客房间的两种或更多种节能条件的可靠性的量度。
6.根据权利要求4所述的方法，其中所述宾客房间的一个或多个传感器用于识别所述宾客房间占用状态，并且其中表示所述宾客房间中占用检测的可靠性的占用检测参数至少部分地确定检测所述宾客房间的两种或更多种节能条件的可靠性的量度。
7.根据权利要求1所述的方法，其中所述两种或更多种节能条件中的一种节能条件包括未租用的宾客房间租用状态，并且所述两种或更多种节能条件中的另一种节能条件包括未占用的宾客房间占用状态，其中：
当检测到被租用的宾客房间租用状态并且检测到未占用的宾客房间占用状态时，使用第一指定节能模式，所述第一指定节能模式与所述宾客舒适度模式偏差第一设定量；以及
当检测到未租用的宾客房间租用状态时，使用第二指定节能模式，所述第二指定节能模式与所述宾客舒适度模式偏差第二设定量，其中所述第二设定量大于所述第一设定量。
8.根据权利要求7所述的方法，所述方法还包括至少部分地基于所述第一设定量和/或所述第二设定量来确定所述宾客房间的能量分数。
9.一种用于确定具有多个宾客房间的酒店的宾客房间的能量分数的系统，所述系统包括：
酒店网络，所述多个宾客房间中的每个宾客房间能够操作地联接到所述酒店网络；和
服务器，所述服务器远离所述多个宾客房间，所述服务器被配置成：
经由包括酒店网络的一个或多个网络接收一个或多个房间连接性参数，所述一个或多个房间连接性参数提供到宾客房间的网络连接性的指示；
经由所述一个或多个网络接收物业管理系统连接性参数，所述物业管理系统连接性参数提供到所述酒店的物业管理系统的网络连接性的指示；
至少部分地基于所述一个或多个房间连接性参数和所述物业管理系统连接性参数来确定能量分数，其中所述能量分数至少部分地表示在控制所述宾客房间时利用节能机会的能力；以及
在显示器上显示所述能量分数。
10.根据权利要求9所述的系统，其中所述能量分数至少部分地基于与所述多个宾客房间中的每个宾客房间相关联的一个或多个房间连接性参数。
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