CN113344492A - Express delivery management system and method based on Internet - Google Patents
Express delivery management system and method based on Internet Download PDFInfo
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- CN113344492A CN113344492A CN202110623051.XA CN202110623051A CN113344492A CN 113344492 A CN113344492 A CN 113344492A CN 202110623051 A CN202110623051 A CN 202110623051A CN 113344492 A CN113344492 A CN 113344492A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
- G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
- G06K7/14—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation using light without selection of wavelength, e.g. sensing reflected white light
- G06K7/1404—Methods for optical code recognition
- G06K7/1408—Methods for optical code recognition the method being specifically adapted for the type of code
- G06K7/1417—2D bar codes
Abstract
The application discloses an express management system and method based on the Internet. Whether the analysis parcel extranal packing receives the damage to and whether the article in the analysis parcel is changed, and upload the analysis result to cloud database and preserve, make things convenient for express delivery company to manage, ensure the integrality of parcel. And summarizing express bill information, checking results, detection information, image information and analysis results, and uploading the summarized results to a cloud database for storage. When the customer complains about the express company due to the package problem, the express company and the customer can access the cloud database to call and look up relevant evidences, and the customer can conveniently maintain the right. The technical problems that an existing express management mode is simple, when a package is externally packaged with a damaged or object in the package is replaced, a missing party and evidence cannot be found out in time, a customer is inconvenient to maintain and rights, and the customer experience is affected are solved.
Description
Technical Field
The application belongs to the technical field of express management, and particularly relates to an express management system and method based on the Internet.
Background
In recent years, with the rapid development of electronic commerce, the express industry is rapidly expanding. Express delivery is also called express delivery or express delivery, and refers to a novel transportation mode in which a logistics enterprise sends a package entrusted by a user to a receiver quickly and safely from a door of the sender to the door of the receiver through an independent network of the logistics enterprise or in a combined operation mode. The packages are sent from the merchants to the customers and need to be subpackaged and transported for multiple times, and the packages can be damaged by the external packages during circulation. The existing express management mode is simple, when the package is externally packaged with a damaged or the articles in the package are replaced, the missing party and evidence cannot be found out in time, the client is inconvenient to maintain and the experience of the client is affected.
Disclosure of Invention
The application provides an express management system and method based on the Internet, and the system and method are used for solving the technical problems that an existing express management mode is simple, when a package is externally packaged with a damaged or an article in the package is replaced, a mistake party and evidence cannot be found out in time, a customer is inconvenient to maintain rights, and the customer experience feeling is influenced.
In view of this, the present application provides an internet-based express delivery management system, including: the system comprises a checking and sorting device, an information scanning module, a package checking module, a package detection module, a package distribution module, a package management platform and a cloud database;
the information scanning module is used for acquiring express bill information of a package and uploading the express bill information to the package management platform;
the checking and sorting device is used for sorting the packages, checking the completeness of the external packages of the packages and obtaining a checking result;
the package checking module is used for receiving the checking result sent by the checking and sorting device and uploading the checking result to the package management platform;
the parcel detection module is used for detecting actual weight information, volume information and image information of parcels in and out of a warehouse and uploading the detection information to the parcel management platform;
the parcel distribution module is used for acquiring image information of a worker in a parcel transportation process and uploading the image information to a parcel management platform;
the parcel management platform comprises an information analysis module and an information processing module;
the information analysis module is used for analyzing whether the package outer package is damaged or not according to the check result, analyzing whether the articles in the package are replaced or not according to the express bill information, the detection information and the image information, and uploading the analysis result to the cloud database for storage;
and the information processing module is used for summarizing express bill information, checking results, detection information, image information and analysis results and uploading the summarized results to a cloud database for storage.
Optionally, the information scanning module includes a scanning gun for acquiring the express waybill information.
Optionally, the collation and sorting apparatus includes a conveyor belt for conveying the packages, a raspberry pi upsilon apparatus for collating package overwrap, and a robotic arm for sorting the packages.
Optionally, the package detection module includes a weight detection device for detecting actual weight information of the packages entering and exiting the warehouse, a volume detection device for detecting volume information of the packages entering and exiting the warehouse, and a shooting device for acquiring image information of the packages entering and exiting the warehouse.
Optionally, the volume detection means comprises a length sensor, a width sensor and a height sensor.
Optionally, the photographing device is a high-definition camera.
Optionally, the package delivery module comprises an automatic tracking camera and a micro-camera for shooting the process of transporting the package by the staff.
Optionally, the information processing module includes an information summarizing module and an information encrypting module;
the information summarizing module is used for summarizing express bill information, checking results, detection information, image information and analysis results into an information table;
and the information encryption module is used for encrypting the express bill information, the check result, the detection information, the image information and the analysis result.
Optionally, the package management platform further comprises an electronic code generation module;
and the electronic code generating module is used for generating a two-dimensional code corresponding to the information table.
The second aspect of the present application further provides an express delivery management method based on the internet, including:
the method comprises the steps of obtaining express bill information of a package, obtaining a check result obtained by checking the integrity of an external package of the package by a checking and sorting device, detecting actual weight information, volume information and image information of the package in and out of a warehouse, and obtaining image information of a worker for transporting the package;
analyzing whether the package outer package is damaged or not according to the checking result, analyzing whether the articles in the package are replaced or not according to express bill information, actual weight information, volume information, image information and image information, and uploading the analysis result to a cloud database for storage;
and summarizing express bill information, checking results, actual weight information, volume information, image information and analysis results, and uploading the summarized results to a cloud database for storage.
According to the technical scheme, the embodiment of the application has the following advantages:
according to the express management system and method based on the Internet, packages can pass through express sites set by a plurality of express companies in the transportation process, and each express site needs to collect express bill information, check results, detection information and image information of the packages. Whether the package outer package is damaged or not is analyzed according to the checking result, whether the articles in the package are replaced or not is analyzed according to the express bill information, the detection information and the image information, the analysis result is uploaded to a cloud database to be stored, the express company can manage conveniently, and the completeness of the package is guaranteed. The express bill information, the check result, the detection information, the image information and the analysis result are collected, the collected result is uploaded to the cloud database to be stored, when the customer complains about the express company due to the fact that the package is in a problem, the express company and the customer can access the cloud database to call and look up relevant evidences, and the customer can conveniently maintain the right. The technical problems that an existing express management mode is simple, when a package is externally packaged with a damaged or object in the package is replaced, a missing party and evidence cannot be found out in time, a customer is inconvenient to maintain and rights, and the customer experience is affected are solved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings can be obtained by those skilled in the art according to the drawings.
Fig. 1 is a schematic structural diagram of an internet-based express delivery management system provided in an embodiment of the present application;
fig. 2 is another schematic structural diagram of an internet-based courier management system provided in an embodiment of the present application;
fig. 3 is a schematic flow chart of an internet-based express delivery management method provided in an embodiment of the present application.
Detailed Description
In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Example 1
For ease of understanding, referring to fig. 1, an embodiment of an internet-based courier management system provided by the present application includes: the system comprises a checking and sorting device, an information scanning module, a package checking module, a package detection module, a package distribution module, a package management platform and a cloud database;
the information scanning module is used for acquiring express bill information of a package and uploading the express bill information to the package management platform;
the checking and sorting device is used for sorting the packages, checking the completeness of the external packages of the packages and obtaining a checking result;
the package checking module is used for receiving the checking result sent by the checking and sorting device and uploading the checking result to the package management platform;
the parcel detection module is used for detecting actual weight information, volume information and image information of parcels in and out of a warehouse and uploading the detection information to the parcel management platform;
the parcel distribution module is used for acquiring image information of a worker in a parcel transportation process and uploading the image information to a parcel management platform;
the parcel management platform comprises an information analysis module and an information processing module;
the information analysis module is used for analyzing whether the package outer package is damaged or not according to the check result, analyzing whether the articles in the package are replaced or not according to the express bill information, the detection information and the image information, and uploading the analysis result to the cloud database for storage;
and the information processing module is used for summarizing express bill information, checking results, detection information, image information and analysis results and uploading the summarized results to a cloud database for storage.
It should be noted that the information scanning module, the checking and sorting device and the package detection module may be configured as an integrated device, or may be configured as a plurality of separate devices, and the express company may be configured as required. The express delivery stations of the express delivery company are reached in the package transportation process, each express delivery station acquires express delivery receipt information of the package by using the information scanning module, and the express delivery receipt information is uploaded to the package management platform, so that the express delivery company can conveniently manage according to the delivery addresses of the sender and the receiver of the package and the type and weight of the package. And sorting the packages by using the checking and sorting device, checking the completeness of the external packages of the packages, obtaining a checking result, and uploading the checking result sent by the checking and sorting device to a package management platform by using a package checking module. Checking the external packing of sorting device to the parcel detects, when detecting the external packing of parcel and appearing damaging, checking the sorting device and sorting out the parcel that the external packing appears damaging, inform relevant staff to check and make corresponding processing to the parcel. For example: when the damage degree of the outer surface of the package is 5% -20% of the area of the outer surface, the worker can perform reinforcement protection on the damaged part of the package (the damaged part can be reinforced and protected by using an adhesive tape, and the whole package can be reinforced and protected by using a transparent protective film); when the damage degree that appears at the surface of parcel surpassed surface area's 20%, consolidate the protection to the parcel damage position, make the mark that must customer's face received simultaneously on the parcel to will cause the responsible person's information that the parcel damaged and the result of checking of parcel to be packed and upload to parcel management platform, make things convenient for the express delivery company to manage, carry out certain punishment and notice to the staff that the work error appears, supervise and urge the staff to improve service quality, the phenomenon of avoiding appearing the parcel damage takes place as far as possible. Detecting actual weight information, volume information and image information of the parcels in and out of a warehouse by using a parcel detection module, and uploading the detected information to a parcel management platform; and acquiring the image information of the transportation package of the worker by using the package distribution module, and uploading the image information to the package management platform. The information analysis module in the parcel management platform can analyze the actual weight information, volume information, image information and image information of the parcel in and out of a warehouse according to the express bill information, so as to obtain the analysis result of whether the articles in the parcel are replaced, and avoid the phenomenon that the parcel is replaced by theft. And uploading the analysis result to a cloud database, and when the customer suspects that the package is stolen, providing corresponding evidence by the express company. The information processing module in the parcel management platform gathers express waybill information, check results, detection information, image information and analysis results, uploads the gathered results to the cloud database for storage, enables the whole process of parcel transportation to be transparent, and can utilize the client to log in the cloud database to call and look up relevant evidences when the client doubts the transportation of parcels or suspects that the parcels are replaced, so that the client can conveniently maintain the right, and the experience of the client is improved.
According to the express management system based on the internet, every time a parcel arrives at one express site, the information scanning module is used for acquiring the express bill information of the parcel; sorting the packages by using a checking and sorting device, checking the completeness of the external packages of the packages and obtaining a checking result; receiving a checking result sent by the checking and sorting device by using a package checking module; detecting actual weight information, volume information and image information of the parcels in and out of a warehouse by using a parcel detection module; the package distribution module is used for acquiring image information of a worker transporting a package, and uploading express bill information, check results, detection information and image information to a package management platform for management. And an information analysis module in the parcel management platform analyzes whether the parcel outer package is damaged or not according to the checking result and analyzes whether the article in the parcel is replaced or not according to the express bill information, the detection information and the image information. The information analysis module is combined with express bill information to analyze whether the package is replaced or not from the following four aspects: the weight difference of the parcels in and out of the warehouse exceeds 20 grams (the weight difference standard is set according to the type of the parcels, and the weight difference of lighter parcels can be set to be a smaller value); the difference of the image information of the packages in and out of the warehouse exceeds 5 percent; the volume difference of the packaged packages in and out of the warehouse exceeds 5 percent; the operation behavior of the worker on the package in the image information is abnormal. When the four conditions are more than two, the analysis module obtains the analysis result of the stolen parcel, reports the analysis result to the express company, informs relevant staff to check, finds out the reason of the problem and corresponding punishment of the responsible person, and contacts the client to explain and compensate. The analysis result and the processing result are uploaded to the cloud database, so that the express company and the client can conveniently supervise, and the satisfaction degree of the client is improved. Information processing module in the parcel management platform is to express delivery bill information, check the result, detected information, image information and analysis result gather, and to gather the result and upload to cloud database and save, gather all information and make things convenient for the customer to look up all information of parcel transportation, it is simpler to have solved current express delivery management mode, when the parcel outsourcing has article in damage or the parcel to be changed, can not in time find out mistake party and evidence, the customer right of maintenance is inconvenient, influence the technical problem that the customer experienced the sense.
Example 2
As a further improvement to embodiment 1, please refer to fig. 2, the present application provides another embodiment of an internet-based courier management system, including: the system comprises a checking and sorting device, an information scanning module, a package checking module, a package detection module, a package distribution module, a package management platform and a cloud database;
the information scanning module is used for acquiring express bill information of a package and uploading the express bill information to the package management platform;
the checking and sorting device is used for sorting the packages, checking the completeness of the external packages of the packages and obtaining a checking result;
the package checking module is used for receiving the checking result sent by the checking and sorting device and uploading the checking result to the package management platform;
the parcel detection module is used for detecting actual weight information, volume information and image information of parcels in and out of a warehouse and uploading the detection information to the parcel management platform;
the parcel distribution module is used for acquiring image information of a worker in a parcel transportation process and uploading the image information to a parcel management platform;
the parcel management platform comprises an information analysis module, an information processing module and an electronic code generation module;
the information analysis module is used for analyzing whether the package outer package is damaged or not according to the check result, analyzing whether the articles in the package are replaced or not according to the express bill information, the detection information and the image information, and uploading the analysis result to the cloud database for storage;
and the information processing module is used for summarizing express bill information, checking results, detection information, image information and analysis results and uploading the summarized results to a cloud database for storage.
And the electronic code generating module is used for generating a two-dimensional code corresponding to the information table.
It should be noted that, the information scanning module includes the scanning rifle that is used for acquireing express delivery bill of face information, utilizes the scanning rifle to acquire express delivery bill of face information to upload express delivery bill of face information to parcel management platform, make things convenient for the express delivery company to carry out the information check. The checking and sorting device comprises a conveyor belt for conveying the packages, a raspberry group device for checking the external packages of the packages and a mechanical arm for sorting the packages. The raspberry group device includes raspberry group module and camera, store the picture when each parcel type extranal packing is intact and receive the picture of different damage degree on raspberry group module in advance, place the parcel and convey on the conveyer belt, raspberry group control arm overturns the parcel, ensure that the camera gathers the picture of each angle of parcel, the raspberry group contrasts the picture with the picture of storage in advance, judge the damage degree of parcel, and control arm classifies the parcel according to the damage degree, and upload to parcel management platform on will checking the result, make things convenient for the staff to handle the parcel that the surface has the damage. The parcel detection module comprises a weight detection device for detecting actual weight information of parcels in and out of a warehouse, a volume detection device for detecting volume information of parcels in and out of the warehouse, and a shooting device for acquiring image information of parcels in and out of the warehouse. The volume detection device comprises a length sensor for detecting the length of the parcel, a width sensor for detecting the width of the parcel and a height sensor for detecting the height of the parcel. The camera is preferably a high-definition camera, which ensures that the captured images can clearly see the individual details of the package. The parcel delivery module comprises an automatic tracking camera and a miniature camera which are used for shooting the process of transporting the parcels by workers. During the transportation parcel, the automatic tracking camera that sets up on the car carries out all-round supervision to the parcel, and the staff wears miniature camera when carrying the parcel, guarantees that the overall process of parcel transportation can both clap, improves the transparency of parcel transportation, can in time provide the evidence when the problem appears. The information processing module also comprises an information summarizing module and an encryption module, and the information summarizing module is used for summarizing express bill information, checking results, detection information, image information and analysis results into an information table, so that a user can conveniently check information. The encryption module is used for encrypting the express bill information, the checking result, the detection information, the image information and the analysis result, so that the information of the client is prevented from being acquired by lawbreakers. The parcel management platform analyzes the completeness of a parcel by using the information analysis module and summarizes express bill information, checking results, detection information, image information and analysis results into the information table by using the information processing module, and the electronic code generation module generates a two-dimensional code corresponding to the information table, so that a customer can not only look up related information through logging in a website, but also can directly look up the information in a code scanning mode, and the satisfaction degree of the customer is improved.
Example 3
For convenience of understanding, referring to fig. 3, the present application provides an internet-based express delivery management method, including:
And 102, analyzing whether the package outer package is damaged or not according to the checking result, analyzing whether the articles in the package are replaced or not according to the express bill information, the actual weight information, the volume information, the image information and the image information, and uploading the analysis result to a cloud database for storage.
It should be noted that, each express site receives and sends a package and acquires the express bill information of the package first; obtaining a checking result obtained by checking the completeness of the package external package by the sorting device; detecting actual weight information, volume information and image information of the packages in and out of the warehouse, and acquiring image information of the packages transported by workers. And then analyzing whether the package outer package is damaged or not according to the checking result, analyzing whether the articles in the package are replaced or not according to the express bill information, the actual weight information, the volume information, the image information and the image information, and uploading the analysis result to a cloud database for storage. And finally, summarizing express bill information, checking results, actual weight information, volume information, image information and analysis results, and uploading the summarized results to a cloud database for storage, so that a user can conveniently access the cloud database to call and look up the express bill information, the checking results, the actual weight information, the volume information, the image information and the analysis results. The package transportation process is transparent, and when problems occur, the package can be checked in time, so that the customer satisfaction is improved.
The above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.
Claims (10)
1. An internet-based courier management system, comprising: the system comprises a checking and sorting device, an information scanning module, a package checking module, a package detection module, a package distribution module, a package management platform and a cloud database;
the information scanning module is used for acquiring express bill information of a package and uploading the express bill information to the package management platform;
the checking and sorting device is used for sorting the packages, checking the completeness of the external packages of the packages and obtaining a checking result;
the parcel checking module is used for receiving the checking result sent by the checking and sorting device and uploading the checking result to the parcel management platform;
the parcel detection module is used for detecting actual weight information, volume information and image information of the parcels in and out of a warehouse and uploading the detection information to the parcel management platform;
the parcel distribution module is used for acquiring image information of a worker in the parcel transportation process and uploading the image information to the parcel management platform;
the parcel management platform comprises an information analysis module and an information processing module;
the information analysis module is used for analyzing whether the package outer package is damaged or not according to the check result, analyzing whether the articles in the package are replaced or not according to the express bill information, the detection information and the image information, and uploading the analysis result to the cloud database for storage;
and the information processing module is used for summarizing the express bill information, the checking result, the detection information, the image information and the analysis result, and uploading the summarized result to the cloud database for storage.
2. The internet-based courier management system of claim 1, wherein the information scanning module includes a scanning gun for obtaining the courier bill information.
3. The internet-based courier management system of claim 1, wherein the verification and sorting device includes a conveyor belt for conveying the parcels, a raspberry serving device for verifying the outer packages of the parcels, and a robotic arm for sorting the parcels.
4. The internet-based courier management system of claim 1, wherein the parcel detection module comprises a weight detection device for detecting the actual weight information of the parcels entering and exiting the warehouse, a volume detection device for detecting the volume information of the parcels entering and exiting the warehouse, and a shooting device for acquiring the image information of the parcels entering and exiting the warehouse.
5. The internet-based courier management system of claim 4, wherein the volume detection device includes a length sensor, a width sensor, and a height sensor.
6. The internet-based courier management system of claim 4, wherein the camera is a high-definition camera.
7. The internet-based courier management system of claim 1, wherein the package delivery module includes an auto-tracking camera and a micro-camera for capturing the progress of the worker transporting the package.
8. The internet-based courier management system of claim 1, wherein the information processing module includes an information summarizing module and an information encrypting module;
the information summarizing module is used for summarizing the express bill information, the checking result, the detection information, the image information and the analysis result into an information table;
the information encryption module is used for encrypting the express bill information, the check result, the detection information, the image information and the analysis result.
9. The internet-based courier management system of claim 8, wherein the package management platform further comprises an electronic code generation module;
and the electronic code generating module is used for generating a two-dimensional code corresponding to the information table.
10. An express delivery management method based on the Internet is characterized by comprising the following steps:
the method comprises the steps of obtaining express bill information of a package, obtaining a check result obtained by checking the completeness of an external package of the package by a checking and sorting device, detecting actual weight information, volume information and image information of the package in and out of a warehouse, and obtaining image information of the package transported by a worker;
analyzing whether the package outer package is damaged or not according to the checking result, analyzing whether the articles in the package are replaced or not according to the express bill information, the actual weight information, the volume information, the image information and the image information, and uploading the analysis result to a cloud database for storage;
and summarizing the express bill information, the checking result, the actual weight information, the volume information, the image information and the analysis result, and uploading the summarized result to the cloud database for storage.
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| CN115660524A (en) * | 2022-10-12 | 2023-01-31 | 武汉普罗尔物流有限公司 | E-commerce logistics monitoring method and system |
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