CN113065838A - Automatic generation and distribution method for electric power work order - Google Patents
Automatic generation and distribution method for electric power work order Download PDFInfo
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Abstract
The invention discloses an automatic generation and distribution method for an electric power work order, which solves the defects of the prior art and comprises the following steps: step 1, a service center end receives a service work order and then imports information of the service work order; step 2, the service supply center terminal generates a processing work order according to the information of the service work order and exports the processing work order to a designated power supply station terminal; step 3, the power supply station receives the processing work order, then imports the information of the processing work order, and generates a corresponding processing template according to the information of the processing work order; and 4, relevant personnel complete corresponding processing work according to the information of the processing work order, then fill in the content of the completed processing template, the power supply station end integrates the contents of the processing work order and the processing template to generate a receipt, and then the receipt is sent to the service center end which receives the receipt and stores the receipt.
Description
Technical Field
The invention relates to the technical field of power marketing, in particular to a method for automatically generating and distributing a power work order.
Background
At present, after receiving an electric work order, an electric power service center generally needs to manually collect and arrange information of the electric work order, distribute the information to a corresponding power supply station, perform corresponding processing after the power supply station receives the electric work order, and return the information to the electric power service center after the processing is completed. In the process of the electric power work order circulation, due to the fact that manual statistics management is needed, information collection errors or incomplete collection are easily caused, the processing efficiency of the electric power work order is affected, meanwhile, due to manual participation, the circulation process of the electric power work order can be slow, and the experience of customers is reduced.
The invention patent named as ' method and device for generating electric power worksheet ' discloses a method and a device for generating electric power worksheet ' in the invention patent of Chinese patent publication No. CN109767081A, published in 2019, 5, 17. The method comprises the following steps: receiving a first repair request, and outputting a problem alignment at a user side; determining repair information according to answers of the user to the question pair columns; inputting the repair information into a knowledge model, and judging the fault reason; and generating a power worksheet table according to the repair information and the fault reason. The device includes: the device comprises a first receiving unit, a first determining unit, a first judging unit and a generating unit. The method has the disadvantages that the patent only provides a method for generating the electric power worksheet, and the electric power worksheet has limitation in use if the dispatching flow is not described.
Disclosure of Invention
The invention aims to overcome the defects in the prior art and provide an automatic generation and distribution method for a power work order.
The purpose of the invention is realized by the following technical scheme:
an automatic generation and distribution method for a power work order comprises the following steps:
step 1, a service center end receives a service work order and then imports information of the service work order;
step 2, the service supply center terminal generates a processing work order according to the information of the service work order and exports the processing work order to a designated power supply station terminal;
step 3, the power supply station receives the processing work order, then imports the information of the processing work order, and generates a corresponding processing template according to the information of the processing work order;
and 4, relevant personnel complete corresponding processing work according to the information of the processing work order, then fill in the content of the completed processing template, the power supply station end integrates the contents of the processing work order and the processing template to generate a receipt, and then the receipt is sent to the service center end which receives the receipt and stores the receipt.
The information of the service work order can be intelligently extracted by the service center, after the service center imports the service work order, the service center can convert the information into the information of the processing work order according to the information of the service work order, and meanwhile, because the information of the service work order is extracted, the service center can intelligently judge and process the power supply station end of the service work order according to the information of the service work order, and the processing work order can be automatically dispatched. The scheme can automatically generate the electric power work order and send the electric power work order, manual participation is not needed in the process, the sending speed and the accuracy are greatly improved, the service center end is simultaneously supplied to store the receipt, the record management can also be carried out on the processing process, and the follow-up tracing research is facilitated.
As a preferred scheme, the information of the service work order includes a generation place of the service work order, in the step 2, after the service center generates the processing work order according to the information of the service work order, the server center matches the corresponding power supply station end according to the generation place, if the matching is successful, the processing work order is exported and sent to the power supply station end which is successfully matched, if the matching is unsuccessful, the processing work order is fed back to related workers, and the related workers manually select the power supply station end and send the processing work order to the manually selected power supply station end. Each power supply station end has a respective power supply range, so the matching method is scientific and accurate by matching the corresponding power supply station end in the generation place.
Preferably, the processing template content comprises processing time, processing persons, processing processes, processing results, processing bases, customer opinions and power consumption property content.
As a preferred scheme, the processing work order includes a fault processing work order and a non-fault processing work order, in step 3, if the processing work order received by the power supply station is a fault work order, the content of the processing template includes whether to repair the fault content, and if the fault is not repaired, in step 4, after receiving the receipt, the power supply center sends out a warning to remind relevant personnel.
As a preferred scheme, the processing work order and the receipt both include hidden watermarks, the processing work order and the corresponding receipt hidden watermarks are consistent, the gray value of the hidden watermark is within a value range of 250-255, the processing work order and the receipt both include the same work order number information, the work order number information of the processing work order and the gray value information of the hidden level are combined to form a digital sequence, the digital sequence generates a check code through a checking process, and the processing work order information includes the check code; and after receiving the receipt, the service center end reads the work order number information and the gray value information of the receipt and then checks, if the check code is the same as the check code for processing the work order, the check is successful, the receipt is stored, and if the check code is different from the check code for processing the work order, the check is failed, and the service center end reminds related personnel. The gray value range of the hidden watermark is 250-255, so that the color of the watermark is not easy to distinguish by naked eyes of people, the hidden watermark is displayed, and reading obstacle is avoided when related personnel process work orders. Meanwhile, the gray value of the hidden watermark is combined with the work order number information to generate the check code, so that the work order and the receipt are processed in a one-to-one correspondence manner, and the problem of leading-in or sending errors when relevant personnel fill in the content of the receipt is avoided.
As a preferred scheme, after the service center end completes the verification process of the receipt, the service center end performs the reverse color processing on the hidden watermark, and the hidden watermark information of the receipt stored by the service center end is the hidden watermark information after the reverse color processing. The hidden watermark after the reverse color processing is converted into the visible watermark, and because the RGB value of the hidden watermark can be considered as set, the same or similar work order is set as the same or similar RGB value, the hidden watermark after the reverse color processing is convenient for relevant personnel to find similar receipt or problematic receipt when looking up and sorting the receipt, and the efficiency of looking up and sorting by the relevant personnel is improved.
As a preferred scheme, the check code generated by the check process of processing the work order is parity check, hamming check or cyclic redundancy check.
The invention has the beneficial effects that: the automatic generation and distribution method for the electric power work order can automatically generate and distribute the electric power work order, manual participation is not needed in the process, the distribution speed and accuracy are greatly improved, meanwhile, the service center can store the receipt and can also record and manage the processing process, and subsequent tracing research is facilitated. The design of the hidden watermark can avoid that related personnel fill in errors or send wrong receipt when carrying out the work order, and ensure the accuracy of work order circulation.
Drawings
FIG. 1 is a flow chart of the present invention.
Detailed Description
The invention is further described below with reference to the figures and examples.
Example (b):
an automatic generation and distribution method for a power work order comprises the following steps:
step 1, a service center end receives a service work order and then imports information of the service work order;
step 2, the service supply center terminal generates a processing work order according to the information of the service work order and exports the processing work order to a designated power supply station terminal;
step 3, the power supply station receives the processing work order, then imports the information of the processing work order, and generates a corresponding processing template according to the information of the processing work order;
and 4, relevant personnel complete corresponding processing work according to the information of the processing work order, then fill in the content of the completed processing template, the power supply station end integrates the contents of the processing work order and the processing template to generate a receipt, and then the receipt is sent to the service center end which receives the receipt and stores the receipt.
The information of the service work order can be intelligently extracted by the service center, after the service center imports the service work order, the service center can convert the information into the information of the processing work order according to the information of the service work order, and meanwhile, because the information of the service work order is extracted, the service center can intelligently judge and process the power supply station end of the service work order according to the information of the service work order, and the processing work order can be automatically dispatched. The scheme can automatically generate the electric power work order and send the electric power work order, manual participation is not needed in the process, the sending speed and the accuracy are greatly improved, the service center end is simultaneously supplied to store the receipt, the record management can also be carried out on the processing process, and the follow-up tracing research is facilitated.
The information of the service work order comprises a generation place of the service work order, in the step 2, after the service center end generates the processing work order according to the information of the service work order, the server center end matches the corresponding power supply station end according to the generation place, if the matching is successful, the processing work order is exported and sent to the power supply station end which is successfully matched, if the matching is unsuccessful, the processing work order is fed back to related workers, the related workers manually select the power supply station end, and the processing work order is sent to the manually selected power supply station end. Each power supply station end has a respective power supply range, so the matching method is scientific and accurate by matching the corresponding power supply station end in the generation place.
The processing template content comprises processing time, a processing person, a processing pass, a processing result, a processing basis, customer opinions and power consumption property content.
And in the step 3, if the processing work order received by the power supply station is the fault work order, the content of the processing template comprises whether the fault content is repaired, and if the fault content is not repaired, the power supply center sends a warning to remind related personnel after receiving the receipt.
The processing work order and the receipt both comprise hidden watermarks, the processing work order and the corresponding receipt hidden watermarks are consistent, the gray value of the hidden watermarks is within a value range of 250-255, the processing work order and the receipt both comprise the same work order number information, the work order number information of the processing work order and the gray value information of the hiding level are combined to form a digital sequence, the digital sequence generates a check code through a checking process, and the processing work order information comprises the check code; and after receiving the receipt, the service center end reads the work order number information and the gray value information of the receipt and then checks, if the check code is the same as the check code for processing the work order, the check is successful, the receipt is stored, and if the check code is different from the check code for processing the work order, the check is failed, and the service center end reminds related personnel. The gray value range of the hidden watermark is 250-255, so that the color of the watermark is not easy to distinguish by naked eyes of people, the hidden watermark is displayed, and reading obstacle is avoided when related personnel process work orders. Meanwhile, the gray value of the hidden watermark is combined with the work order number information to generate the check code, so that the work order and the receipt are processed in a one-to-one correspondence manner, and the problem of leading-in or sending errors when relevant personnel fill in the content of the receipt is avoided.
After the check process of the receipt at the service center end is completed, the service center end performs reverse color processing on the hidden watermark, and the hidden watermark information of the receipt stored at the service center end is the hidden watermark information after the reverse color processing. The hidden watermark after the reverse color processing is converted into the visible watermark, and because the RGB value of the hidden watermark can be considered as set, the same or similar work order is set as the same or similar RGB value, the hidden watermark after the reverse color processing is convenient for relevant personnel to find similar receipt or problematic receipt when looking up and sorting the receipt, and the efficiency of looking up and sorting by the relevant personnel is improved.
The check code generation mode in the check process of processing the work order is parity check, hamming check or cyclic redundancy check.
The above-described embodiments are only preferred embodiments of the present invention, and are not intended to limit the present invention in any way, and other variations and modifications may be made without departing from the spirit of the invention as set forth in the claims.
Claims (7)
1. An electric power work order automatic generation and distribution method is characterized by comprising the following steps:
step 1, a service center end receives a service work order and then imports information of the service work order;
step 2, the service supply center terminal generates a processing work order according to the information of the service work order and exports the processing work order to a designated power supply station terminal;
step 3, the power supply station receives the processing work order, then imports the information of the processing work order, and generates a corresponding processing template according to the information of the processing work order;
and 4, relevant personnel complete corresponding processing work according to the information of the processing work order, then fill in the content of the completed processing template, the power supply station end integrates the contents of the processing work order and the processing template to generate a receipt, and then the receipt is sent to the service center end which receives the receipt and stores the receipt.
2. The method as claimed in claim 1, wherein the information of the service work order includes a generation location of the service work order, and in step 2, after the service center generates the processing work order according to the information of the service work order, the server center matches the corresponding power supply station end according to the generation location, and if the matching is successful, the processing work order is exported and sent to the power supply station end successfully matched, and if the matching is unsuccessful, the processing work order is fed back to the relevant staff, and the relevant staff manually selects the power supply station end and sends the processing work order to the manually selected power supply station end.
3. The method as claimed in claim 1, wherein the processing template content includes processing time, processing person, processing history, processing result, processing basis, customer opinion and power consumption property content.
4. The method as claimed in claim 3, wherein the processing work order includes a fault processing work order and a non-fault processing work order, the content of the processing template includes whether to repair the fault content if the processing work order received by the power supply station is the fault work order in the step 3, and the power supply center sends a warning to remind relevant personnel after receiving the receipt in the step 4 if the fault is not repaired.
5. The method as claimed in claim 1, wherein the processing work order and the receipt include hidden watermarks, the processing work order is consistent with the corresponding receipt hidden watermarks, the gray value of the hidden watermarks is within a value range of 250-255, the processing work order and the receipt include the same work order number information, the work order number information of the processing work order and the gray value information of the hidden level are combined to form a digital sequence, the digital sequence generates a check code through a checking process, and the processing work order information includes the check code; and after receiving the receipt, the service center end reads the work order number information and the gray value information of the receipt and then checks, if the check code is the same as the check code for processing the work order, the check is successful, the receipt is stored, and if the check code is different from the check code for processing the work order, the check is failed, and the service center end reminds related personnel.
6. The method as claimed in claim 5, wherein after the verification process of the receipt by the service center is completed, the service center performs a reverse color processing on the hidden watermark, and the hidden watermark information of the receipt stored by the service center is the hidden watermark information after the reverse color processing.
7. The method as claimed in claim 5 or 6, wherein the check code generated by the check process of the work order is parity check, hamming check or cyclic redundancy check.
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