CN112650916A

CN112650916A - Communication terminal and information query method

Info

Publication number: CN112650916A
Application number: CN201910968908.4A
Authority: CN
Inventors: 李凯; 林新茂; 崔薇
Original assignee: Hisense Mobile Communications Technology Co Ltd
Current assignee: Hisense Mobile Communications Technology Co Ltd
Priority date: 2019-10-12
Filing date: 2019-10-12
Publication date: 2021-04-13

Abstract

The invention discloses a communication terminal and an information query method, relating to the field of terminal information query and being used for solving the problem that query operation is relatively complicated because a user needs to log in various applications for query when querying various information in the prior art, wherein the communication terminal comprises: a processor and a microphone; the processor is configured to: acquiring voice of a user through a microphone; determining a target query service required by a user according to the acquired voice of the user; if the target query service can be queried by the short message application, the query content corresponding to the target query service is sent to the short message application, so that the short message application queries the corresponding server according to the received query content and receives a query result returned by the server.

Description

Communication terminal and information query method

Technical Field

The present invention relates to the field of terminal information query, and in particular, to a communication terminal and an information query method.

Background

The information inquiry mode of the user can be that the information inquiry is carried out by an application with inquiry service. When the inquiry applications are used for inquiring information, the information is generally inquired on the internet according to the requirement information of the user, and the inquiry result is fed back to the user interface of the inquiry application, however, some specific information can not be inquired on the internet, such as business of inquiring train tickets, inquiring vehicle violation, inquiring telephone charge and the like. Therefore, when the user inquires the specific services, the user needs to know which application the user wants to inquire the service in, for example, the user can adopt the Inquiry (ICS) function of the china mobile push, and the user can install a mobile card, and the specific inquiry service of the short message application can be services of inquiring train tickets, inquiring vehicle violations, inquiring telephone charges and the like, that is, the user can inquire at least three kinds of information of train tickets, vehicle violations, telephone charges and the like through a short message platform.

From the above, when at least two kinds of information such as a train ticket, and/or a vehicle violation and/or a telephone charge are inquired, an inquiry application is adopted, for example, when a voice application is used, the train ticket, and/or the vehicle violation and/or the telephone charge cannot be inquired, and a short message application is also required to be inquired to inquire the information, so that the operation of a user is complicated when inquiring various kinds of information.

Disclosure of Invention

The invention provides a communication terminal and an information query method, which are used for relieving the technical problem that the operation of a user is complicated because a query mode corresponding to various information needs to be recorded when various information is queried in the prior art.

In a first aspect, an embodiment of the present invention provides a communication terminal, including:

the method comprises the following steps: a processor and a microphone;

the processor is configured to:

acquiring voice of a user through a microphone;

determining a target query service required by a user according to the acquired voice of the user;

if the target query service can be queried by adopting a short message application, sending query content corresponding to the target query service to the short message application so that the short message application queries a corresponding server according to the received query content and receives a query result returned by the server.

The communication terminal is used as a uniform query inlet, the uniform query inlet acquires the voice of a user through a microphone, a target query service required by the user is determined, if the target query service can be queried by adopting a short message application, the service query is carried out by adopting a server corresponding to the short message application, and a query result returned by the server is received.

In one possible implementation, the communication terminal further includes a display screen; the processor is further configured to:

after receiving the query result sent by the short message application, displaying the query result through the display screen; and/or

The communication terminal further comprises a speaker; the processor is further configured to:

and after receiving the query result sent by the short message application, broadcasting the query result through the loudspeaker.

The communication terminal directly displays the query result through the display screen included in the communication terminal. Or the query result is broadcasted through a loudspeaker included in the communication terminal, so that the user can directly obtain the query result in the communication terminal, and meanwhile, the diversity of the query result obtained by the user is increased.

In one possible implementation, the processor is further configured to:

taking the voice of the user as the query content corresponding to the target query service; or

And determining a target service type corresponding to the target query service, extracting content required by a target text format template corresponding to the target service type from the voice of the user, filling the content into the target text format template to obtain a target text, and taking the target text as query content corresponding to the target query service.

The method can take the voice of the user provided by the user as the query content corresponding to the target query service and send the query content to the short message application corresponding to the target query service, thereby improving the processing time. Due to the adoption of the target text mode, the server has higher reading accuracy, the communication terminal can extract the content required by the target text format template corresponding to the target service type from the voice of the user and fill the content into the target text format template to obtain the target text, and the target text is used as the query content and is sent to the short message application corresponding to the target query service, so that the accuracy of reading the query content by the server corresponding to the application is improved.

In a second aspect, an embodiment of the present invention provides a communication terminal, including: a processor and a memory;

the memory having stored thereon a computer program operable on the processor, the processor being operable when the computer program is executed by the processor to:

receiving query content corresponding to a target query service required by a user and sent by a voice application; the query content is a target query service which is required by a user and is determined by a voice application according to the voice of the user, and if the target query service can be queried by adopting a short message application, the target query service is sent;

service inquiry is carried out to a corresponding server according to the received inquiry content;

and receiving a query result returned by the server.

The communication terminal takes the voice application as a query interface interacting with a user, determines the target query service required by the user according to the voice of the user, sends the query content corresponding to the target query service to the short message application when the target query service can be queried by the short message application, and can send the query content to the server corresponding to the query after receiving the query content, so that the server can query information and receive the query result returned by the server.

In one possible implementation, the processor is further configured to:

if the query content is a target text, wherein the target text is obtained by the query application end by filling the demand information into a target text format template corresponding to the target service type, replacing the text in a target request template corresponding to the target service type with the target text to obtain target request information, and sending the target request information to an ICS server for service query; or

If the query content is the voice of the user and the voice of the user is determined to be matched with the text in the target request template, replacing the text in the target request template corresponding to the target service type with the required information to obtain target request information, and sending the target request information to an ICS server for service query; or

If the query content is the voice of the user and the voice of the user is determined not to be matched with the text in the target request template, extracting the content required by the target request template from the voice of the user, filling the content in the target request template to obtain target request information, and sending the target request information to an ICS server for service query.

According to the communication terminal, the server corresponding to the short message application is used for inquiring services, and meanwhile, the server can not correctly decode all text formats, so that the voice of the user is obtained by the short message application, the voice of the user is determined to be matched with the text in the target request template, the target request information or the target text is obtained according to the voice of the user, then the target request information is obtained according to the target text in the short message application, or the target request information is directly obtained according to the voice of the user in the short message application, and therefore the correct rate of the server corresponding to the application for decoding the inquired contents can be improved.

In a third aspect, an information query method provided in an embodiment of the present invention is applied to a communication terminal, and the method includes:

acquiring voice of a user through a microphone;

In a possible implementation manner, after sending the query content corresponding to the target query service to the application corresponding to the target query service, the method further includes:

after receiving the query result sent by the short message application, displaying the query result through a display screen; and/or

And after receiving the query result sent by the short message application, broadcasting the query result through a loudspeaker.

In a possible implementation manner, before sending the query content corresponding to the target query service to the short message application, the method further includes:

In a fourth aspect, an information query method provided in an embodiment of the present invention is applied to a communication terminal, and the method includes:

and receiving a query result returned by the server.

In a possible implementation manner, the performing a service query to a corresponding server according to the received query content includes:

In a fifth aspect, the present application further provides a storage medium, where instructions executed by a processor of an electronic device enable the electronic device to perform the information query method according to any one of the embodiments of the third aspect.

In a sixth aspect, the present application further provides a storage medium, where instructions executed by a processor of an electronic device enable the electronic device to perform the information query method of any one of the embodiments of the fourth aspect.

In addition, for technical effects brought by any one implementation manner of the third aspect and the fifth aspect, reference may be made to technical effects brought by different implementation manners of the first aspect, and details are not described here.

In addition, for technical effects brought by any one implementation manner of the fourth aspect and the sixth aspect, reference may be made to technical effects brought by different implementation manners of the second aspect, and details are not described here.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.

Fig. 1 is a schematic front view of a terminal for displaying a voice application and a short message application according to an embodiment of the present invention;

fig. 2 is a schematic view of an application scenario provided in the embodiment of the present invention;

fig. 3 is a flowchart of an information query method according to an embodiment of the present invention;

FIG. 4 is a diagram illustrating a query result displayed in a voice application according to an embodiment of the present invention;

fig. 5 is a schematic diagram of interaction between a voice application and a user according to an embodiment of the present invention;

FIG. 6 is a flowchart of another information query method according to an embodiment of the present invention;

fig. 7 is a schematic diagram of obtaining target request information in a first manner according to an embodiment of the present invention;

fig. 8 is a schematic diagram illustrating that target request information is obtained in a second manner according to an embodiment of the present invention;

fig. 9 is a schematic diagram illustrating that target request information is obtained by a third method according to an embodiment of the present invention;

FIG. 10 is a diagram illustrating a target request message according to an embodiment of the present invention;

fig. 11 is a schematic diagram of a communication terminal according to an embodiment of the present invention;

fig. 12 is a schematic diagram of another communication terminal according to an embodiment of the present invention;

fig. 13 is a block diagram of a communication terminal according to another embodiment of the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The application scenario described in the embodiment of the present invention is for more clearly illustrating the technical solution of the embodiment of the present invention, and does not form a limitation on the technical solution provided in the embodiment of the present invention, and it can be known by a person skilled in the art that with the occurrence of a new application scenario, the technical solution provided in the embodiment of the present invention is also applicable to similar technical problems. In the description of the present invention, the term "plurality" means two or more unless otherwise specified.

In the current query mode, the voice application is used as an entrance of the query mode, but specific query services of the short message application, such as services of querying train tickets, querying vehicle violations, querying telephone charges and the like, cannot be queried, and the user needs to start the short message application to query the services, so that the query mode is complicated.

Therefore, the embodiment of the present invention provides an information query method, which can obtain query contents according to a voice of a user, and if a target query service corresponding to the voice can be queried by using a short message application, send the query contents to the short message application, perform information query by using the short message application, and obtain a query result. That is, the present invention interacts with the short message applications corresponding to the target query service, so that when querying by using the short message applications, the user does not need to query by using each application corresponding to each target query service, but the query application end is used to input various required contents, the query application end determines various target query services, and queries by using each application corresponding to each target query service, so that the query operation of the user is simpler.

The embodiments of the present invention will be described in further detail with reference to the drawings attached hereto.

The invention provides a communication terminal which is used for realizing an information inquiry method and comprises a processor and a microphone, wherein the microphone can collect voice information of a user.

In practical application, the terminal is provided with the voice application and the short message application provided by the invention, and as shown in the figure 1, the terminal comprises a display screen, and user interfaces of the voice application and the short message application can be displayed on the display screen of the communication terminal. At least one microphone is arranged on the side face, the back face, the bottom and the like of the terminal, and voices collected by the microphone can be used for voice application. Referring to fig. 2, the user interfaces of the voice application and the short message application may be displayed on the display screen of the communication terminal 201, the voice application background server 202 corresponding to the voice application and the short message application background server 203 corresponding to the short message application may be connected via a network, and the short message application background server 203 corresponding to the short message application and the server 204 for performing service query may be connected via a network.

The following is a detailed description of a method performed by a communication terminal. As shown in fig. 3, the method specifically includes the following steps:

s301: acquiring voice of a user through a microphone;

s302: and determining the target query service required by the user according to the acquired voice of the user.

S303: if the target query service can be queried by the short message application, sending query content corresponding to the target query service to the short message application so that the short message application queries the corresponding server according to the received query content and receives a query result returned by the server.

According to the scheme, firstly, the voice of a user is acquired through a microphone on the communication terminal, the target query service required by the user is determined, then the communication terminal can query by adopting the short message application when the target query service is determined, the query content corresponding to the target query service is sent to the short message application, the short message application queries the corresponding server according to the received query content and receives the query result returned by the server, so that the user does not need to query a plurality of target query services through a plurality of query inlets, only can query by adopting the short message application when the target query service can be queried by adopting the short message application, the user does not need to open the short message application for query operation, the operation process of querying information is simplified, and the query is simpler.

For example, when a user queries a vehicle violation business and a ticket business by a voice application, as can be seen from the above, the vehicle violation business can be queried by a short message application, after receiving the voice of the user collected by a microphone, a user interface of the voice application sends the voice content of the user to a background server of the voice application, and the background server of the voice application obtains the voice of the user through the microphone and determines a target query business required by the user according to the obtained voice of the user. And finally, if the target inquiry service can be inquired by adopting the short message application, sending the inquiry content corresponding to the target inquiry service to a background server of the short message application, sending the inquiry content to the server of the inquiry service by the background server of the short message application, inquiring the violation record of the corresponding license plate number according to the inquiry content about the inquiry vehicle violation service, and returning the violation record of the corresponding license plate number to the background server of the short message application as an inquiry result.

In the embodiment of the present invention, the manner of obtaining the short message application corresponding to the target query service may be that, in the query process of executing the method, a comparison table corresponding to the short message application and the service queryable by using the short message application may be sent to the communication terminal, and the communication terminal may store the comparison table corresponding to the short message application and the service queryable by using the short message application. After the voice of the user is acquired or the target query service required by the user is determined according to the voice of the user, whether the target query service can be queried by using the short message application can be queried in a comparison table, when the query is completed, when the target query service in the comparison table is the same as the service corresponding to the short message application, the target query service can be determined to be queried by using the short message application, then query content corresponding to the target query service is sent to the short message application, and when the query is not completed, the target query service can not be completed in the short message application, so that the query can be performed on the internet through a network. Of course, the query can be performed on the internet first, and the query can be performed in the comparison table when the query is not completed.

Further, since the ICS function is used to query the item mainly pushed by the china mobile, before the voice application performs the service query through the short message, the method further includes:

judging whether the SIM card for installing the voice application terminal moves the card or not; for example, when a voice application on the mobile phone is executed, whether the SIM card of the mobile phone is moved is judged.

If so, the query content corresponding to the target query service can be sent to the short message application corresponding to the target query service, so that the short message application can perform service query to the ICS server according to the received query content and receive a query result returned by the ICS server.

In an embodiment of the present invention, the method further comprises:

judging whether the user authorizes the query application terminal to perform query service of the target query service through the application corresponding to the target query service;

and if so, sending the query content to the application corresponding to the target query service.

Specifically, the query application terminal may generate authorization prompt information to be displayed to the user when the user uses the application query target service corresponding to the target query service for the first time, and may use the application query target service corresponding to the target query service after the user agrees to authorization again.

In the embodiment of the present invention, after sending the query content corresponding to the target query service to the application corresponding to the target query service, the method further includes:

the first condition is as follows: and after receiving the query result sent by the short message application, displaying the query result through a display screen.

For example, as shown in fig. 1, the communication terminal includes a display screen, and the communication terminal may display the query result through the display screen after receiving the query result sent by the short message application.

Case two: and after receiving the query result sent by the short message application, broadcasting the query result through a loudspeaker.

For example, the communication terminal includes a speaker, and the communication terminal may broadcast the query result through the speaker after receiving the query result sent by the short message application.

Case three: and after receiving the query result sent by the short message application, displaying the query result through a display screen and broadcasting the query result through a loudspeaker.

For example, taking the target query service as the violation service as an example, the violation can be queried through the short message application, that is, after the ICS server sends the query result to the short message application, the short message application sends the query result to the communication terminal.

Further, after receiving the query result sent by the short message application, the communication terminal generates an information source identifier; for example, the word pattern such as "from the short message application" or "from the ICS query" is used as the information source identifier, and then the query result and the information source identifier are displayed in an associated manner.

For example: referring to fig. 4, in order to clearly see query contents, in fig. 4, text information input by a user is taken as an example, the text information input by the user is "query license plate number is violation of XBJ 1234", the violation record of XBJ1234 as a query result is a word pattern such as street line pressing, turning around, deducting 3 points, penalty 200, and the like in a zone a and B, and at the same time, ICS query or short message application can be simultaneously displayed above the sentence. Of course, the present invention is not particularly limited with respect to the location where the information source identifier is displayed. Of course, when the query results from the A hotel order application, the order from A hotel application may be displayed.

In the embodiment of the present invention, step S302 determines the target query service required by the user according to the obtained voice of the user, which may be understood as converting the voice of the user into text information and determining the target query service required by the user through the text information.

In the voice application interface, the voice application automatically collects the voice of the user and converts the collected voice into text information, so that the voice application can determine the target query service according to the text information through the input text information. For example: the user inputs voice 'help me check violation, the license plate number is XXX', and the target inquiry service can be determined as violation inquiry.

In the embodiment of the present invention, since the short message application corresponding to the target query service sends the query content to the corresponding server, and the server performs the query service, the server does not correctly decode all text formats, so that the voice of the user needs to be converted into a text format that can be successfully decoded by the server before being sent to the server. Therefore, the present invention can be completed in the voice application, and also in the short message application corresponding to the target query service, so before the voice application sends the query content corresponding to the target query service to the short message application corresponding to the target query service, the present invention further includes the following two situations:

the first condition is as follows: and taking the voice of the user as the query content corresponding to the target query service.

In order to reduce the processing pressure, the voice of the user can be directly used as the query content corresponding to the target query service and sent to the short message application corresponding to the target query service.

Case two: and determining a target service type corresponding to the target query service, extracting content required by a target text format template corresponding to the target service type from the voice of the user, filling the content into the target text format template to obtain a target text, and taking the target text as query content corresponding to the target query service.

For the second case, the second implementation may be performed as follows, the target service type corresponding to the target query service may be determined first, the target text format template corresponding to the target service type is searched from the text format template library, then the target content required by the target text format template is extracted from the voice of the user, the target content is filled in the target text format template to obtain the target text, and the target text is used as the query content corresponding to the target query service.

For example, taking the inquiry violation as an example, the text format that the ICS server can correctly interpret is "inquiry violation that the license plate number is XXXX", the text information corresponding to the voice of the user is "help me to check the violation, the license plate number is XBJ 1234", so, by contrast to "inquiry violation that the license plate number is XXXX", the extracted target content is "XBJ 1234", and the finally obtained target text is "inquiry violation that the license plate number is XBJ 1234".

In the embodiment of the present invention, before filling the target text format template with the target text, the method further includes:

judging whether the target content can be extracted from the voice of the user;

if not, generating supplementary information about the target content that cannot be extracted from the user's voice;

and displaying the supplementary information so that the user can supplement according to the supplementary information.

For example, when inquiring about a violation, as shown in fig. 5, the text information of the voice conversion of the user provided by the user is only "inquiry about a vehicle violation", and the target text format template found corresponding to the service type of the vehicle violation is "inquiry about a violation that the license plate number is XXXX", that is, the target content of the license plate number needs to be supplemented, so that the supplementary information of the supplementary license plate number can be generated, for example: the 'please provide the license plate number for inquiring the violation' is displayed on the interface of the voice application, so that the user can provide corresponding content according to the displayed supplementary information to complete the inquiry task.

An embodiment of the present invention provides another information query method, which is shown in fig. 6, and the method includes:

s601: and receiving query content corresponding to the target query service required by the user and sent by the voice application.

The query content is a target query service which is required by the user and determined by the voice application according to the voice of the user, and if the target query service can be queried by adopting the short message application, the target query service is sent.

S602: and carrying out service inquiry to the corresponding server according to the received inquiry content.

S603: and receiving a query result returned by the server.

According to the method, the user interface of the voice application is used as the query interface interacting with the user, the target query service required by the user is determined according to the voice of the user, if the target query service can adopt the short message application, the query content corresponding to the target query service is sent to the short message application, and after the short message application receives the query content sent by the query application end, the query content can be sent to the server corresponding to the query, so that the server carries out information query, and receives the query result returned by the server, and therefore the operation process of querying information is simplified.

In the embodiment of the present invention, since the voice application is the user interaction, and meanwhile, the short message application corresponding to the target query service is also the user interaction, after receiving the query result returned by the server, the method may at least include the following two processing cases:

the first condition is as follows: and displaying the received query result.

The first procedure may be that, when information is queried through a short message application corresponding to the target query service, the short message application is connected to a server required for querying, the short message application queries information to the server according to query contents, the server sends a query result to the short message application after querying, and the short message application displays the query result. Furthermore, when the query result is displayed, the query result can be pushed and displayed in a page pushing mode.

For example, taking the inquiry of vehicle violation as an example, the short message application is communicated with the ICS server, wherein the background server of the short message application is connected with the ICS server, and when the ' violation inquiry that the license plate number is XBJ1234 ' is received ', the vehicle violation inquiry that the license plate number is XBJ1234 is carried out on the ICS server. The ICS server inquires the inquiry result of ' the rule-breaking record of the XBJ1234 turning around on the street line of the area B in the area A, deduct 3 points and fine 200 ', and sends the inquiry result to the short message background server, and the short message background server displays the rule-breaking record of the XBJ1234 turning around on the street line of the area B in the area A, deduct 3 points and fine 200 ' at the front end of the short message in a short message mode.

Furthermore, the short message application also comprises a query entrance control and an independent display page, a user enters the independent display page by clicking the query entrance control, and a corresponding query result from the query application terminal as a query entrance is displayed in the independent display page.

Case two: and sending the query result to the voice application so as to display the voice application.

The second flow may be that, when the information query is performed through the short message application corresponding to the target query service, the short message application sends the query content to the server, the server performs the information query, and sends the query result to the short message application after the query, the short message application returns the query result to the voice application, and the voice application performs the query result display, and as shown in fig. 2, the query result returned to the voice application may be displayed on the display screen 101 of the terminal. The condition can not only be the condition that a short message application corresponding to the target query service does not have a display interface, but also avoid the condition that a user can not see a query result because the short message application can be used for displaying the short message application when the user uses the voice application to work.

It should be noted that the manner of displaying the query result recited in the embodiment of the present invention is only an example, and any manner of displaying the query result is applicable to the embodiment of the present invention.

In the embodiment of the present invention, the background server of the short message application may communicate with the corresponding server in a network manner, and when the network communication is adopted, the query content needs to be encapsulated as a request at the background server of the short message application, and the request is sent to the server, and in detail, the service query is performed to the corresponding server according to the received query content, including:

packaging the query content to obtain target request information;

and sending the target request information to an ICS server for service query.

Because the short message applies the corresponding server to perform the query service, and the server does not correctly decode all text formats, the method packages the query content to obtain the target request information, which may include at least the following three conditions:

the first condition is as follows: and if the query content is a target text, wherein the target text is obtained by the query application end after the demand information is filled into a target text format template corresponding to the target service type, replacing the text in a target request template corresponding to the target service type with the target text to obtain target request information.

In a specific execution process, the first case may be executed according to the flowchart of fig. 7, after the voice application receives the voice of the user, the voice application determines a target service type corresponding to the target query service in step S701, extracts content required by a target text format template corresponding to the target service type from the voice of the user and fills the content into the target text format template to obtain a target text, the target text is used as query content corresponding to the target query service, the voice application in step S702 sends the query content corresponding to the target query service to the short message application corresponding to the target query service, and the short message application in step S703 replaces the text in the target request template corresponding to the target service type with the target text to obtain target request information.

For example, when the voice of the user determined by the voice application is "help me check violation, the license plate number is XBJ 1234", the voice application processes according to a target text format template "inquire violation that the license plate number is XXXX", and obtains a target text "inquire violation that the license plate number is XBJ 1234", and sends the target text "inquire violation that the license plate number is XBJ 1234" to the short message application, the short message application adopts a violation request template, as shown in fig. 10, in the request template, a request line correspondingly includes fixed content when the vehicle is queried for violation, a request header is key value pair information, a data body is a text format template that can be correctly interpreted by the server, that is, a text sample for inquiring violation that the license plate number is XXXX, wherein the "XXXX" in the request template is a text format that can be correctly interpreted by the server, so that the text for inquiring violation that the license plate number is XXXX "inquire the target text" inquire that the violation that the license plate number is XBJ1234 "in the target request template can be replaced by the, wherein the request information for the vehicle violation is obtained.

Case two: and replacing the text in the target request template corresponding to the target service type with the required information to obtain the target request information if the query content is the voice of the user and the voice of the user is determined to be matched with the text in the target request template.

In a specific execution process, the second case may be executed according to the flowchart of fig. 8, after the voice application receives the voice of the user, the voice application takes the voice of the user as the query content corresponding to the target query service in step S801, and the short message application determines that the voice of the user matches the text in the target request template in step S802, and then replaces the text in the target request template corresponding to the target service type with the required information to obtain the target request information.

For example, in the voice application, the voice of the user is "inquire the violation that the license plate number is XBJ 1234", and is sent to the short message application, as shown in fig. 10, the text in the target request template of the short message application is "inquire the violation that the license plate number is XXXX", it can be seen that the voice of the user is the same as the text semantic meaning in the target request template, that is, matched, the short message application adopts a vehicle violation request template, and the text of "inquire the violation that the license plate number is XXXX" in the vehicle violation request template is replaced by "inquire the violation that the license plate number is XBJ 1234", so as to obtain the request information of the vehicle violation.

Case three: if the query content is the voice of the user and the voice of the user is determined not to be matched with the text in the target request template, extracting the content required by the target request template from the voice of the user and filling the content in the target request template to obtain target request information.

In a specific execution process, the third case may be executed according to the flowchart of fig. 9, after the voice application receives the voice of the user, the voice application takes the voice of the user as query content corresponding to the target query service in step S901, and the short message application determines that the voice of the user is not matched with the text in the target request template in step S902, extracts content required by the target request template from the voice of the user and fills the content in the target request template to obtain the target request information.

For example, when the requirement information determined by the voice application is "help me check violation, the license plate number is XBJ 1124", and the requirement information is sent to the short message application, as shown in fig. 10, the text in the request template for vehicle violation of the short message application is "check violation with license plate number XXXX", the semantics of the voice of the user is different from that of the text in the target request template, that is, the voice of the user is not matched with the text in the target request template, the short message application extracts the content required by the request template for vehicle violation, "XBJ 1234" from "help me check violation, and the license plate number is XBJ 1234", and fills the "XBJ 1234" into the data line "check violation with license plate number XXXX" in the target request template, so as to obtain the target request information with "check violation with license plate number XBJ 1234" as text.

It should be noted that the manner of encapsulating the query content to obtain the target request information in the embodiment of the present invention is only an example, and any manner of encapsulating the query content to obtain the target request information is applicable to the embodiment of the present invention.

In this embodiment of the present invention, the manner of determining the target request template corresponding to the target service type may be: determining a target service type corresponding to a target query service; and searching a target request template corresponding to the target service type from the request template library. Where there are different target request templates for different traffic types. For example, a train ticket or vehicle violation is queried, each with a different request template.

As shown in fig. 11, an embodiment of the present invention further provides a communication terminal 1100, where the apparatus includes: a processor 1110 and a microphone 1120;

the processor 1110 is configured to:

acquiring a user's voice through the microphone 1120;

Optionally, the communication terminal 1100 further includes a display screen; the processor 1110 is further configured to:

The communication terminal further comprises a speaker; the processor 1110 is further configured to:

Optionally, the processor 1110 is further configured to:

In an exemplary embodiment, a storage medium comprising instructions, such as a memory comprising instructions, executable by the processor 1110 of the communication terminal 1100 to perform the above-described method is also provided. Alternatively, the storage medium may be a non-transitory computer readable storage medium, which may be, for example, a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.

As shown in fig. 12, an embodiment of the present invention further provides a communication terminal 1200, including: a processor 1210 and a memory 1220;

the memory 1220 has stored thereon a computer program operable on the processor 1210, and when the computer program is executed by the processor 1210, the processor 1210 is operable to:

and receiving a query result returned by the server.

Optionally, the processor 1210 is further configured to, after receiving the query result returned by the server:

displaying the received query result; or

And sending the query result to the query application end so as to display the query application end.

Optionally, the processor 1210 is further configured to:

In an exemplary embodiment, there is also provided a storage medium comprising instructions, such as a memory comprising instructions, executable by the processor 1210 of the communication terminal 1200 to perform the above-described method. Alternatively, the storage medium may be a non-transitory computer readable storage medium, which may be, for example, a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.

In the embodiment of the present disclosure, in addition to the above-mentioned elements, as shown in fig. 13, the communication terminal 1300 further includes: radio Frequency (RF) circuitry 1310, a power supply 1320, a processor 1330, a memory 1340, an input unit 1450, a display unit 1360, a camera 1370, a communication interface 1380, and a Wireless Fidelity (Wi-Fi) module 1390. Those skilled in the art will appreciate that the configuration of the terminal shown in fig. 13 is not intended to be limiting, and that the terminal provided by the embodiments of the present application may include more or less components than those shown, or some components may be combined, or a different arrangement of components may be provided.

The following describes the components of the terminal 1300 in detail with reference to fig. 13:

the RF circuit 1310 may be used for receiving and transmitting data during a communication or conversation. In particular, the RF circuit 1310 sends downlink data of a base station to the processor 1330 for processing; and in addition, sending the uplink data to be sent to the base station. Generally, the RF circuit 1310 includes, but is not limited to, an antenna, at least one Amplifier, a transceiver, a coupler, a Low Noise Amplifier (LNA), a duplexer, and the like.

In addition, the RF circuit 1310 may also communicate with a network and other terminals through wireless communication. The wireless communication may use any communication standard or protocol, including but not limited to Global System for Mobile communication (GSM), General Packet Radio Service (GPRS), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Long Term Evolution (LTE), email, Short Messaging Service (SMS), and the like.

The Wi-Fi technology belongs to a short-distance wireless transmission technology, and the terminal 1300 can be connected to an Access Point (AP) through a Wi-Fi module 1390, thereby implementing Access to a data network. The Wi-Fi module 1390 can be used for receiving and sending data in a communication process.

The communication terminal 1300 may be physically connected to other terminals through the communication interface 1380. Optionally, the communication interface 1380 is connected to the communication interfaces of the other terminals through a cable, so as to implement data transmission between the communication terminal 1300 and the other terminals.

In the embodiment of the present application, the communication terminal 1300 is capable of implementing a communication service and sending information to other contacts, so that the communication terminal 1300 needs to have a data transmission function, that is, the communication terminal 1300 needs to include a communication module inside. Although fig. 13 illustrates communication modules such as the RF circuit 1310, the Wi-Fi module 1390, and the communication interface 1380, it is understood that at least one of the above components or other communication modules (e.g., bluetooth module) for implementing communication exist in the communication terminal 1300 for data transmission.

For example, when the communication terminal 1300 is a mobile phone, the communication terminal 1300 may include the RF circuit 1310 and may further include the Wi-Fi module 1390; when the communication terminal 1300 is a computer, the communication terminal 1300 may include the communication interface 1380 and may further include the Wi-Fi module 1390; when the terminal 1300 is a tablet computer, the communication terminal 1300 may include the Wi-Fi module.

The memory 1340 may be used to store software programs and modules. The processor 1330 executes various functional applications and data processing of the communication terminal 1300 by executing software programs and modules stored in the memory 1340, and can implement part or all of the processes in fig. 3 of the embodiments of the present disclosure when the processor 1330 executes the program codes in the memory 1340.

Alternatively, the memory 1340 may mainly include a program storage area and a data storage area. The storage program area can store an operating system, various application programs (such as communication application), a face recognition module and the like; the storage data area may store data (such as various multimedia files like pictures, video files, etc., and face information templates) created according to the use of the terminal, etc.

Further, the memory 1340 may include high-speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid-state storage device.

The input unit 1350 may be used to receive numeric or character information input by a user and generate key signal inputs related to user settings and function control of the communication terminal 1300.

Alternatively, the input unit 1350 may include a touch panel 1351 and other input terminals 1352.

The touch panel 1351, also called a touch screen, may collect touch operations of a user (such as operations of the user on or near the touch panel 1351 by using a finger, a stylus, or any other suitable object or accessory) thereon or nearby, and drive the corresponding connection device according to a preset program. Alternatively, the touch panel 1351 may include two parts, namely, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 1330, and can receive and execute commands sent by the processor 1330. In addition, the touch panel 1351 may be implemented by various types, such as resistive, capacitive, infrared, and surface acoustic wave.

Optionally, the other input terminals 1352 may include, but are not limited to, one or more of a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like.

The display unit 1360 may be used to display information input by or provided to a user and various menus of the communication terminal 1300. The display unit 1360 is a display system of the communication terminal 1300, and is used for presenting an interface to implement human-computer interaction.

The display unit 1360 may include a display panel 1361. Alternatively, the Display panel 1361 may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like.

Further, the touch panel 1351 can cover the display panel 1361, and when the touch panel 1351 detects a touch operation thereon or nearby, the touch panel is transmitted to the processor 1330 to determine the type of touch event, and then the processor 1330 provides a corresponding visual output on the display panel 1361 according to the type of touch event.

Although in fig. 13, the touch panel 1351 and the display panel 1361 are implemented as two separate components to implement the input and output functions of the communication terminal 1300, in some embodiments, the touch panel 1351 and the display panel 1361 can be integrated to implement the input and output functions of the communication terminal 1300.

The processor 1330 is a control center of the communication terminal 1300, connects various components using various interfaces and lines, performs various functions of the communication terminal 1300 and processes data by operating or executing software programs and/or modules stored in the memory 1340 and calling data stored in the memory 1340, thereby implementing various services based on the terminal.

Optionally, the processor 1330 may include one or more processing units. Optionally, the processor 1330 may integrate an application processor, which mainly handles operating systems, user interfaces, applications, etc., and a modem processor, which mainly handles wireless communications. It is to be appreciated that the modem processor described above may not be integrated into the processor 1330.

The camera 1370 is configured to implement a shooting function of the communication terminal 1300, and shoot pictures or videos. The camera 1370 may also be configured to implement a scanning function of the communication terminal 1300, and scan a scanned object (two-dimensional code/barcode).

The communication terminal 1300 also includes a power supply 1320 (e.g., a battery) for powering the various components. Optionally, the power supply 1320 may be logically connected to the processor 1330 through a power management system, so as to implement functions of managing charging, discharging, and power consumption through the power management system.

It is noted that, in the embodiment of the disclosure, the processor 1330 may perform the functions of the processor 1110 in fig. 11 or the processor 1210 in fig. 12, and the memory 1340 stores the contents of the processor 1110 or the contents of the processor 1210.

The invention also provides a computer program product, which when running on a communication terminal, enables the communication terminal to execute any information query method for implementing the embodiment of the invention. The computer program product is for example referred to as a speech application.

The present invention also provides another computer program product for enabling a communication terminal to execute an information query method for implementing any one of the embodiments of the present invention when the computer program product runs on the communication terminal. The computer program product is for example referred to as a short message application.

The communication terminal executing the information query method may be a background server for voice application or a terminal installed with voice application. The communication terminal executing another information query method can be a background server of the short message application, the background server of the voice application or the terminal installed with the voice application is used as the voice application, and the background server of the short message application is simplified and described as the short message application.

In the embodiment of the present invention, the two communication terminals described in fig. 11 and fig. 12 may be combined into one terminal, and the combined communication terminal is installed with a voice application and a short message application. Alternatively, the two communication terminals depicted in fig. 11 and 12 may be two different devices, a voice assistant is installed in the communication terminal of fig. 11, a short message application is installed in the communication device of fig. 12, and the two communication terminals depicted in fig. 11 and 12 communicate with each other in a wireless manner or a wired manner.

Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A communication terminal, comprising: a processor and a microphone;

the processor is configured to: acquiring voice of a user through a microphone;

determining a target query service required by a user according to the acquired voice of the user; if the target query service can be queried by adopting a short message application, sending query content corresponding to the target query service to the short message application so that the short message application queries a corresponding server according to the received query content and receives a query result returned by the server.

2. The communication terminal of claim 1, wherein the communication terminal further comprises a display screen; the processor is further configured to:

3. The communication terminal of claim 1, wherein the processor is further configured to:

4. A communication terminal, comprising: a processor and a memory;

and receiving a query result returned by the server.

5. The communication terminal of claim 4, wherein the processor is further configured to:

6. An information query method, applied to a communication terminal, the method comprising:

acquiring voice of a user through a microphone;

7. The information query method of claim 6, wherein after sending the query content corresponding to the target query service to the application corresponding to the target query service, the method further comprises:

8. The information query method of claim 6, wherein before sending the query content corresponding to the target query service to the short message application, the method further comprises:

9. An information query method, applied to a communication terminal, the method comprising:

and receiving a query result returned by the server.

10. The information query method of claim 9, wherein the performing a service query to a corresponding server according to the received query content comprises: