CN110309288A - SMS query method, apparatus, equipment and computer readable storage medium - Google Patents
SMS query method, apparatus, equipment and computer readable storage medium Download PDFInfo
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- CN110309288A CN110309288A CN201910613080.0A CN201910613080A CN110309288A CN 110309288 A CN110309288 A CN 110309288A CN 201910613080 A CN201910613080 A CN 201910613080A CN 110309288 A CN110309288 A CN 110309288A
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- short message
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3325—Reformulation based on results of preceding query
- G06F16/3326—Reformulation based on results of preceding query using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages
- G06F16/3328—Reformulation based on results of preceding query using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages using graphical result space presentation or visualisation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/338—Presentation of query results
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
- G06F3/0483—Interaction with page-structured environments, e.g. book metaphor
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
Abstract
The disclosure provides a kind of SMS query method, apparatus, equipment and computer readable storage medium, comprising: shows the input interface for inputting short message information in graphic display interface；Response acts on the typing instruction of the input interface of input short message information, obtains short message attribute, and target short message is inquired at least one short-message system according to short message attribute；Wherein, short message attribute includes type information；In graphic display interface displaying target short message.Method, apparatus, equipment and the computer readable storage medium that the disclosure provides, target short message can be inquired at least one short-message system according to short message attribute, and short message attribute is determined according to the information of user's input, and short message attribute includes type information, even if to not know the type of short message in user, also target short message can be directly inquired, does not need to inquire one by one in multiple short-message systems.
Description
Technical field
This disclosure relates to which data query technique more particularly to a kind of SMS query method, apparatus, equipment and computer can
Read storage medium.
Background technique
With the development of the communications industry, the quantity of mobile communication subscriber is more and more, produces accordingly, with respect to mobile communications industry
Raw complaint event is also more.
Currently, there are a kind of short message services in the communications industry, can be exchanged by way of text with user.Work as reception
Or the user for sending short message can initiate to complain when encountering problems to common carrier side.
In the prior art, short message types are more, and the corresponding communication network element of different short messages is different.When user initiates needle
When to the complaint of short message, contact staff is it needs to be determined that the affiliated type of short message, then is inquired into corresponding system, if client
Personnel are unfamiliar with short message types, then need to be inquired in each system, this results in complaint handling overlong time, effect
The too low problem of rate.
Summary of the invention
The disclosure provides a kind of SMS query method, apparatus, equipment and computer readable storage medium, existing to solve
The too low problem of complaint handling overlong time, efficiency in technology.
The first aspect of the disclosure is to provide a kind of SMS query method, comprising:
The input interface for inputting short message information is shown in graphic display interface；
Response acts on the typing instruction of the input interface of input short message information, is obtained according to the short message information short
Message attributes, and target short message is inquired at least one short-message system according to the short message attribute；Wherein, described short
Message attributes include type information；
The target short message is shown in the graphic display interface.
Optionally, the short message information comprises at least one of the following the first information:
Short Message Identifier temporal information, is received and sent messages, the type information.
Optionally, described to be obtained according to the short message information if the short message information includes the type information
Short message attribute includes:
The short message information is determined as the short message attribute.
Optionally, described to be obtained according to the short message information if the short message information includes the type information
Short message attribute includes:
The short message attribute is determined according to multiple preset kind information and the short message information.
Optionally, described that target short message is inquired at least one short-message system according to the short message attribute, packet
It includes:
Intermediate server is sent by the short message attribute, so that the intermediate server described short disappears at least one
Target short message is inquired in breath system；
Alternatively, being determined corresponding with the type information described according to the type information in the short message attribute
Short-message system, and the other information in the short message attribute in addition to type information is sent to the short-message system, so that
The short-message system feedback target short message.
It is optionally, described to show the target short message in the graphic display interface, comprising:
The corresponding data entries of the target short message are shown in the graphic display interface；
Wherein, the data entries comprise at least one of the following the information content:
It receives and sends messages, caller, be called, short message service center's receiving time, short message service center's state, short message service center's state are said
Bright, content of short message, operating instruction.
Another aspect of the disclosure is to provide a kind of SMS query device, comprising:
Display module, for showing the input interface for inputting short message information in graphic display interface；
Respond module, for responding the typing instruction for acting on the input interface of input short message information, according to described short
Information obtains short message attribute；
Enquiry module, for inquiring target short message at least one short-message system according to the short message attribute；
Wherein, the short message attribute includes type information；
The display module is also used to show the target short message in the graphic display interface.
Optionally, the short message information comprises at least one of the following the first information:
Short Message Identifier temporal information, is received and sent messages, the type information.
The another aspect of the disclosure is to provide a kind of SMS query equipment, comprising:
Memory；
Processor；And
Computer program；
Wherein, the computer program stores in the memory, and is configured to be executed by the processor to realize
SMS query method as described in above-mentioned first aspect.
The another aspect of the disclosure is to provide a kind of computer readable storage medium, is stored thereon with computer program,
The computer program is executed by processor to realize the SMS query method as described in above-mentioned first aspect.
SMS query method, apparatus, equipment and the computer readable storage medium that the disclosure provides have the technical effect that
SMS query method, apparatus, equipment and the computer readable storage medium that the disclosure provides, comprising: in figure
Display interface shows the input interface for inputting short message information；Response acts on the input interface of input short message information
Typing instruction, obtains short message attribute, and target short message is inquired at least one short-message system according to short message attribute；
Wherein, short message attribute includes type information；In graphic display interface displaying target short message.The method of disclosure offer, dress
It sets, equipment and computer readable storage medium, it can be short at least one short-message system inquiry target according to short message attribute
Message, and short message attribute is determining according to the information of user's input, and short message attribute includes type information, thus even if
The type of short message is not known in user, target short message also can be directly inquired, not need in multiple short-message systems
It inquires one by one.
Detailed description of the invention
Fig. 1 is the flow chart of the SMS query method shown in an exemplary embodiment of the invention；
Figure 1A is the structure chart for inventing the Short Message Information Query System shown in an exemplary embodiment；
Fig. 2 is the flow chart of the SMS query method shown in another exemplary embodiment of the present invention；
Fig. 2A is the schematic diagram of the graphic display interface shown in an exemplary embodiment of the invention；
Fig. 3 is the structure chart of the SMS query device shown in an exemplary embodiment of the invention
Fig. 4 is the structure chart of the SMS query equipment shown in an exemplary embodiment of the invention.
Specific embodiment
Currently, many mobile communication subscribers can be interacted by way of short message with other users, such as short message, coloured silk
Letter etc..User herein can be personal user, be also possible to enterprise customer, platform user etc..When user is to short message service
When having complaints, it can arrive at operator and be complained.For example, user sends short message failure, then it can cause the complaint of user.Fortune
Battalion quotient at contact staff can the complaint event to user handle.
When contact staff handles complaint event, need first to inquire the situation for complaining short message corresponding in short-message system.
Since short message types are more, corresponding short-message system is also more, and contact staff is needed first to determine the corresponding system of short message,
And then inquired, if contact staff does not know about short message types in advance, need to carry out one by one in multiple short-message systems
Inquiry, this just brings great inconvenience to contact staff.
Fig. 1 is the flow chart of the SMS query method shown in an exemplary embodiment of the invention.
As shown in Figure 1, SMS query method provided in this embodiment includes:
Step 101, the input interface for inputting short message information is shown in graphic display interface.
Wherein, method provided in this embodiment can be by having the execution of the electronic equipment of computing capability, such as computer.It should
Electronic equipment can be the terminal that contact staff uses, and can directly or indirectly pass through and be connected to the network multiple short message systems
System.
Specifically, for example electronic equipment can be connect with intermediate server, intermediate server again with multiple short-message systems
Connection.In this embodiment, there can be multiple electronic equipments to connect with intermediate server.
Figure 1A is the structure chart for inventing the Short Message Information Query System shown in an exemplary embodiment.
As shown in Figure 1A, intermediate system 11 can be connect with multiple short-message systems 12, and multiple electronic equipments 13 can be with
Intermediate system connection.The electronic equipment 13 can be the terminal device that contact staff uses.
Further, contact staff can operate at electronic equipment, so that the graphic display interface of electronic equipment
Show the input interface for inputting short message information.For example, user can open Short Message Information Query System, then it can be in the electricity
The input interface is shown in the display interface of sub- equipment.
The information that user can be provided based on the client for initiating to complain, inputs short message information in input interface, thus
Inquiry causes the short message complained.
Step 102, response acts on the typing instruction of the input interface of input short message information, is obtained according to short message information
Short message attribute is taken, and target short message is inquired at least one short-message system according to short message attribute；Wherein, short message
Attribute includes type information.
When practical application, user can operate input interface, input short message information wherein, look into carry out short message
It askes.For example, user can input the information such as telephone number, short message receiving time, short message sending time.
Wherein, it is additionally provided with the input control of the type information of short message in operation input interface, it is defeated to can be text
Enter control, is also possible to select control.For example, user can input the word content of short message types in input control.Again
For example, can show multiple type informations in input interface, and the corresponding selection control of each type information is set, to use
It family being capable of Selective type information wherein.
Specifically, user can choose one or more of them type information, it can not also Selective type information.For example,
If user can determine the type of short message, the type is selected wherein, if user is able to confirm that multiple possibility of short message
Type, then it can choose multiple possible type.If user can not confirm the type of short message, class can not be selected
Type information.
Further, user, can be with keys such as action queries, confirmations, to issue after filling in short message information
Typing instruction.
When practical application, electronic equipment can respond typing instruction, be obtained according to the short message information of user's input short
Message attributes.The all information that user can be inputted is as short message attribute.
Wherein, if user has input short message types, can by directly as a part in short message attribute, if with
Family does not input short message types, then can be using preset short message types as a part in short message attribute, specifically can be with
By the corresponding short message types of all short-message systems of connection, as preset SMS type.
Specifically, electronic equipment can inquire target at least one short-message system according to the short message attribute of acquisition
Short message.
Further, it if electronic equipment is directly connect with short-message system, can directly send short message attribute to
In corresponding system, and then make short-message system feedback target short message.If electronic equipment is indirectly and short-message system, electronics
Short message attribute can be sent to intermediate system by equipment, and recycling intermediate system to inquire in short-message system, target is short to disappear
Breath.
Step 103, in graphic display interface displaying target short message.
When practical application, after inquiring target short message, it can show that these targets are short in graphic display interface and disappear
Breath.It can be shown in graphic display interface in the form of entry.
It wherein, can be with the specifying information of displaying target short message, so that contact staff is just in displaying target short message
In checking.For example, can be with transmission number, the receiving number of displaying target short message, content of short message, short message sending time
Deng.
The target short message that user can show in observation display interface complains event in order to which it handles short message.
Method provided in this embodiment is for inquiring short message, and this method is by being provided with setting for method provided in this embodiment
Standby to execute, which realizes usually in a manner of hardware and/or software.
SMS query method provided in this embodiment, comprising: show in graphic display interface for inputting short message letter
The input interface of breath；Response acts on the typing instruction of the input interface of input short message information, obtains short message attribute, and root
Target short message is inquired at least one short-message system according to short message attribute；Wherein, short message attribute includes type information；
In graphic display interface displaying target short message.Method provided in this embodiment, can be according to short message attribute at least one
Short-message system inquires target short message, and short message attribute is determined according to the information of user's input, and short message attribute
Including type information, to also can directly inquire target short message even if not knowing the type of short message in user, be not required to
It to be inquired one by one in multiple short-message systems.
Fig. 2 is the flow chart of the SMS query method shown in another exemplary embodiment of the present invention.
As shown in Fig. 2, SMS query method provided in this embodiment, comprising:
Step 201, the input interface for inputting short message information is shown in graphic display interface.
Step 201 is similar with the concrete principle of step 101 and implementation, and details are not described herein again.
Step 202A, response acts on the typing instruction of the input interface of input short message information, and short message information is true
It is set to short message attribute.
Step 202B, response acts on the typing instruction of the input interface of input short message information, according to multiple default classes
Type information and short message information determine short message attribute.
Wherein, it may include following at least one first information that user, which inputs short message information: Short Message Identifier, time letter
It ceases, receive and send messages, type information.
Specifically, Short Message Identifier refers to the identification informations such as telephone number, user identity card number.Temporal information refers to short disappear
Breath receives and/or transmission time information, receives and sends messages and refers to that the short message of inquiry is to receive short message, or send short message.
Type information refers to the affiliated type of short message.
Further, type information may include following at least one: short in letter short message, point-to-point short message, industry
Message, intercommunication short message.
Wherein, refer to the short message that carrier side issues in letter short message, such as send the message for spending bill.It is point-to-point
Short message refers to the short message that identical two users of operator send, such as user A and user B are to belong to the same fortune
Seek the client mobile communication of quotient, the short message that user A is sent to user B.Industry short message refers to what official, enterprise platform was sent
Short message, such as bank's short message.Intercommunication short message refers to the short message that two different users of operator send, such as
User A and user C is the client mobile communication for belonging to different operators, the short message that user A is sent to user C
Specifically, the system for sending different types of short message is different.
Further, if the short message information of user's input includes type information, then step 202A can be executed.It can be with
Directly by the short message information of user's input directly as short message attribute.
When practical application, if the short message of user's input does not include type information, preset kind can also be preset
Information, preset kind information may include the corresponding short message types of all short message types of connection.For example, may include
Believe the types such as short message, point-to-point short message, industry short message, intercommunication short message.
Wherein, if user input short message information include type information, can according to multiple preset kind information with
And short message information determines short message attribute, specifically can using the combined arrangement of preset kind information and short message information as
Short message attribute.
Step 203, intermediate server is sent by short message attribute, so that intermediate server is at least one short message system
Target short message is inquired in system；Alternatively, determining short message corresponding with type information according to the type information in short message attribute
System, and the other information in short message attribute in addition to type information is sent to short-message system, so that short-message system is fed back
Target short message.
Specifically, in the first embodiment, electronic equipment is connect by intermediate server with short-message system.At this
In kind embodiment, electronic equipment can send intermediate server for short message attribute.
After intermediate server receives short message attribute, can be parsed out including type information and other letter
Breath.Intermediate server can determine corresponding short-message system according to type information, and send other information to determining short
Message system, so that short-message system feedback target short message.
The inquiry system of different short-message systems can be preset, and specifically can be set in short-message system, by
After short-message system inquires target short message, it is fed back to intermediate server, then by intermediate server by target short message
It is sent to electronic equipment.
Further, in another embodiment, electronic equipment is directly connect with short-message system.In this embodiment party
In formula, electronic equipment directly can determine type information according to short message attribute, and determine corresponding short disappear according to type information
Then breath system sends other information in determining short-message system, so that short-message system feedback target short message.
When practical application, electronic equipment can send determination for the other information in short message attribute in addition to type information
Short-message system in, short-message system can determine target short message based on other information, and be fed back to electronic equipment.
Step 204, in the corresponding data entries of graphic display interface displaying target short message.
Wherein, electronic equipment receives the target short message that short-message system is sent, or receives intermediate server transmission
Target short message after, can determine the corresponding data entries of target short message, and show data entries in graphic display interface.
Specifically, the received target short message of electronic equipment may include much information content, such as receives and sends messages, leads
It cries, be called, short message service center's receiving time, short message service center's state, short message service center's state description, content of short message, operation
Illustrate.Electronic equipment can generate data entries according to these information.
Fig. 2A is the schematic diagram of the graphic display interface shown in an exemplary embodiment of the invention.
As shown in Figure 2 A, data entries can be shown in graphic display interface.
Fig. 3 is the structure chart of the SMS query device shown in an exemplary embodiment of the invention.
As shown in figure 3, SMS query device provided in this embodiment, comprising:
Display module 31, for showing the input interface for inputting short message information in graphic display interface；
Respond module 32, for responding the typing instruction for acting on the input interface of input short message information, according to described
Short message information obtains short message attribute；
Enquiry module 33, for being inquired at least one short-message system according to the short message attribute, target is short to disappear
Breath；Wherein, the short message attribute includes type information；
The display module 31 is also used to show the target short message in the graphic display interface.
SMS query device provided in this embodiment, comprising: display module is used for for showing in graphic display interface
Input the input interface of short message information；Respond module, for responding the record for acting on the input interface of input short message information
Enter instruction, short message attribute is obtained according to short message information；Enquiry module, for short being disappeared according to short message attribute at least one
Target short message is inquired in breath system；Wherein, short message attribute includes type information；Display module is also used in graphical display circle
Face displaying target short message.Device provided in this embodiment can be looked into according to short message attribute at least one short-message system
Target short message is ask, and short message attribute is to be determined according to the information of user's input, and short message attribute includes type information,
Even if can directly inquire target short message in user not know the type of short message, do not need short to disappear multiple yet
It is inquired one by one in breath system.
The concrete principle and implementation of SMS query device provided in this embodiment with embodiment class shown in FIG. 1
Seemingly, details are not described herein again.
On the basis of the above embodiments, SMS query device provided in this embodiment, optionally, the short message letter
Breath comprises at least one of the following the first information:
Short Message Identifier temporal information, is received and sent messages, the type information.
Optionally, if the short message information includes the type information, the respond module 32 is specifically used for:
The short message information is determined as the short message attribute.
Optionally, if the short message information includes the type information, the respond module 32 is specifically used for:
The short message attribute is determined according to multiple preset kind information and the short message information.
Optionally, the enquiry module 33 is specifically used for:
Intermediate server is sent by the short message attribute, so that the intermediate server described short disappears at least one
Target short message is inquired in breath system；
Alternatively, being determined corresponding with the type information described according to the type information in the short message attribute
Short-message system, and the other information in the short message attribute in addition to type information is sent to the short-message system, so that
The short-message system feedback target short message.
Optionally, the display module 31 is specifically used for showing that the target short message is corresponding in the graphic display interface
Data entries；
Wherein, the data entries comprise at least one of the following the information content:
It receives and sends messages, caller, be called, short message service center's receiving time, short message service center's state, short message service center's state are said
Bright, content of short message, operating instruction.
The concrete principle and implementation of SMS query device provided in this embodiment with embodiment class shown in Fig. 2
Seemingly, details are not described herein again.
Fig. 4 is the structure chart of the SMS query equipment shown in an exemplary embodiment of the invention.
As shown in figure 4, SMS query equipment provided in this embodiment includes:
Memory 41；
Processor 42；And
Computer program；
Wherein, the computer program is stored in the memory 41, and be configured to by the processor 42 execute with
Realize any SMS query method as described above.
The present embodiment also provides a kind of computer readable storage medium, is stored thereon with computer program,
The computer program is executed by processor to realize any SMS query method as described above.
Those of ordinary skill in the art will appreciate that: realize that all or part of the steps of above-mentioned each method embodiment can lead to
The relevant hardware of program instruction is crossed to complete.Program above-mentioned can be stored in a computer readable storage medium.The journey
When being executed, execution includes the steps that above-mentioned each method embodiment to sequence；And storage medium above-mentioned include: ROM, RAM, magnetic disk or
The various media that can store program code such as person's CD.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
1. a kind of SMS query method characterized by comprising
The input interface for inputting short message information is shown in graphic display interface；
Response acts on the typing instruction of the input interface of input short message information, obtains short message according to the short message information
Attribute, and target short message is inquired at least one short-message system according to the short message attribute；Wherein, the short message
Attribute includes type information；
The target short message is shown in the graphic display interface.
2. the method according to claim 1, wherein the short message information comprises at least one of the following the first letter
Breath:
Short Message Identifier temporal information, is received and sent messages, the type information.
3. the method according to claim 1, wherein if the short message information includes the type information,
It is described to include: according to short message information acquisition short message attribute
The short message information is determined as the short message attribute.
4. the method according to claim 1, wherein if the short message information includes the type information,
It is described to include: according to short message information acquisition short message attribute
The short message attribute is determined according to multiple preset kind information and the short message information.
5. method according to claim 1-4, which is characterized in that it is described according to the short message attribute at least
Target short message is inquired in one short-message system, comprising:
Intermediate server is sent by the short message attribute, so that the intermediate server is at least one short message system
Target short message is inquired in system；
Alternatively, according to the type information in the short message attribute, described short disappear corresponding with the type information is determined
Breath system, and the other information in the short message attribute in addition to type information is sent to the short-message system, so that described
Short-message system feedback target short message.
6. method according to claim 1-4, which is characterized in that described to show institute in the graphic display interface
State target short message, comprising:
The corresponding data entries of the target short message are shown in the graphic display interface；
Wherein, the data entries comprise at least one of the following the information content:
Receive and send messages, caller, called, short message service center's receiving time, short message service center's state, short message service center's state description,
Content of short message, operating instruction.
7. a kind of SMS query device characterized by comprising
Display module, for showing the input interface for inputting short message information in graphic display interface；
Respond module, for responding the typing instruction for acting on the input interface of input short message information, according to the short message
Acquisition of information short message attribute；
Enquiry module, for inquiring target short message at least one short-message system according to the short message attribute；Wherein,
The short message attribute includes type information；
The display module is also used to show the target short message in the graphic display interface.
8. device according to claim 7, which is characterized in that the short message information comprises at least one of the following the first letter
Breath:
Short Message Identifier temporal information, is received and sent messages, the type information.
9. a kind of SMS query equipment characterized by comprising
Memory；
Processor；And
Computer program；
Wherein, the computer program stores in the memory, and is configured to be executed by the processor to realize such as power
Benefit requires any method of 1-6.
10. a kind of computer readable storage medium, which is characterized in that it is stored thereon with computer program,
The computer program is executed by processor to realize the method as described in claim 1-6 is any.
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| CN201910613080.0A CN110309288A (en) | 2019-07-09 | 2019-07-09 | SMS query method, apparatus, equipment and computer readable storage medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112650916A (en) * | 2019-10-12 | 2021-04-13 | 青岛海信移动通信技术股份有限公司 | Communication terminal and information query method |
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