CN112650615B - Fault emergency management method, device, electronic equipment and system - Google Patents
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Abstract
Description
技术领域technical field
本申请涉及数据中心技术领域,尤其涉及一种故障应急管理方法、装置、电子设备和系统。The present application relates to the technical field of data centers, and in particular, to a method, device, electronic device and system for emergency management of faults.
背景技术Background technique
目前数据中心针对设备故障、异常情况的应急处理是采用分专业人工监管、人工通知的方式,如针对互联网数据中心(Internet Data Center,IDC)的供电、通信、网络交换机、服务器群、存储器等专业安排对应的维护人员,通过各个专业子系统的监控终端进行异常监控,发现异常情况后将异常情况报告总调人员,由总调人员通过电话或者短信方式通知相关人员进行处置,总调人员负责事件处理过程的监控和协调。短信方式通知可提前设置对应人员群组,实现面向群组的短信通知,电话方式只能人工拨打。然而,通过人为的方式进行故障应急人员的调度,导致效率差,并且接收到故障通知的人员也难以第一事件赶往故障发生地点进行故障处理,导致故障处理效率低下。At present, the emergency treatment of equipment failures and abnormal situations in the data center adopts the methods of manual supervision and manual notification, such as power supply, communication, network switches, server groups, storage and other specialties for Internet Data Center (IDC). Arrange the corresponding maintenance personnel to monitor the abnormality through the monitoring terminals of each professional subsystem, and report the abnormal situation to the general dispatcher after discovering the abnormal situation. Process monitoring and coordination. For SMS notification, the corresponding personnel group can be set in advance to realize group-oriented SMS notification, and the telephone method can only be dialed manually. However, artificially scheduling fault emergency personnel results in poor efficiency, and it is difficult for the personnel who receive the fault notification to rush to the fault location to handle the fault in the first event, resulting in low fault processing efficiency.
发明内容SUMMARY OF THE INVENTION
本申请提供了一种故障应急管理方法、装置、电子设备和系统,以至少解决相关技术中存在故障处理效率低下的技术问题。The present application provides a fault emergency management method, device, electronic device and system to at least solve the technical problem of low fault handling efficiency in the related art.
根据本申请实施例的一个方面,提供了一种故障应急管理方法,包括:获取数据中心故障信息;基于所述故障信息确定故障发生第一位置信息;基于所述故障信息和第一位置信息确定第一应急响应区域;所述第一应急响应区域内的应急人员可在第一预设时间段内达到所述第一位置;向所述第一应急响应区域内的应急人员发送故障通知信息。According to an aspect of the embodiments of the present application, a method for emergency management of faults is provided, including: acquiring fault information of a data center; determining first location information where a fault occurs based on the fault information; determining based on the fault information and the first location information a first emergency response area; emergency personnel in the first emergency response area can reach the first position within a first preset time period; send fault notification information to the emergency personnel in the first emergency response area.
可选地,所述基于所述故障信息和第一位置信息确定应急响应范围包括:基于所述故障信息确定故障类型;根据所述故障类型确定第一应急响应范围;基于所述第一应急响应范围和所述第一位置信息确定第一应急响应区域。Optionally, the determining an emergency response range based on the fault information and the first location information includes: determining a fault type based on the fault information; determining a first emergency response range according to the fault type; based on the first emergency response The range and the first location information determine a first emergency response area.
可选地,在向所述应急响应区域内的应急人员发送故障通知之后包括:判断所述应急人员是否接收到所述故障通知;当所述应急人员未接收到所述故障通知,重复执行向所述第一应急响应区域内的应急人员发送故障通知信息的步骤。Optionally, after sending the fault notification to the emergency personnel in the emergency response area, it includes: judging whether the emergency personnel has received the fault notification; when the emergency personnel does not receive the fault notification, repeating The step of sending fault notification information by emergency personnel in the first emergency response area.
可选地,当所述应急人员接收到所述故障通知,监测是否接收到应急人员的响应信息;当接收到所述应急人员响应信息,对所述应急人员的实时动态进行监控。Optionally, when the emergency personnel receive the fault notification, monitor whether the response information of the emergency personnel is received; when receiving the response information of the emergency personnel, monitor the real-time dynamics of the emergency personnel.
可选地,当未接收到所述应急人员的响应信息,获取处于第二应急响应区域的应急人员信息,所述第二应急响应区域的第一应急响应范围大于所述第一应急响应区域的第二应急响应范围;基于所述应急人员信息向所述第二应急响应区域的应急人员发送故障通知信息。Optionally, when the response information of the emergency personnel is not received, the information of the emergency personnel in the second emergency response area is obtained, and the first emergency response range of the second emergency response area is larger than the first emergency response area of the first emergency response area. A second emergency response area; sending fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information.
可选地,所述向所述应急响应区域内的应急人员发送故障通知信息包括:获取应急人员的第二位置信息;判断所述第二位置信息是否在所述第一应急响应区域内;当所述第二位置信息在所述第一应急响应区域内时,确定响应区域内的应急人员的优先级;基于所述优先级发送所述故障通知。Optionally, the sending the fault notification information to the emergency personnel in the emergency response area includes: acquiring second location information of the emergency personnel; judging whether the second location information is in the first emergency response area; when When the second location information is within the first emergency response area, the priority of emergency personnel in the response area is determined; and the failure notification is sent based on the priority.
根据本申请实施例的又一个方面,提供了一种故障应急管理装置,包括:获取模块,用于获取数据中心故障信息;故障定位模块,用于基于所述故障信息确定故障发生第一位置信息;响应区域确定模块,用于基于所述故障信息和第一位置信息确定第一应急响应区域;通知模块,用于向所述第一应急响应区域内的应急人员发送故障通知信息。According to yet another aspect of the embodiments of the present application, a fault emergency management device is provided, including: an acquisition module for acquiring data center fault information; and a fault location module for determining first location information of a fault based on the fault information a response area determination module for determining a first emergency response area based on the fault information and the first location information; a notification module for sending fault notification information to emergency personnel in the first emergency response area.
根据本申请实施例的又一个方面,提供了一种计算机可读存储介质,其特征在于,计算机可读存储介质存储有计算机指令,计算机指令用于使计算机执行上述第一方面任一项故障应急管理方法。According to yet another aspect of the embodiments of the present application, a computer-readable storage medium is provided, wherein the computer-readable storage medium stores computer instructions, and the computer instructions are used to make the computer execute any one of the above-mentioned first aspect emergency response management method.
根据本申请实施例的又一个方面,提供了一种电子设备,包括:至少一个处理器;以及与至少一个处理器通信连接的存储器;其中,存储器存储有可被至少一个处理器执行的计算机程序,计算机程序被至少一个处理器执行,以使至少一个处理器执行上述第一方面任一项的故障应急管理方法。According to yet another aspect of the embodiments of the present application, an electronic device is provided, comprising: at least one processor; and a memory connected in communication with the at least one processor; wherein the memory stores a computer program executable by the at least one processor , the computer program is executed by at least one processor, so that the at least one processor executes the fault emergency management method of any one of the first aspect above.
根据第五方面,本发明实施例提供了一种故障应急管理系统,包括:应急管理中心,包括上述实施例中描述的电子设备;故障监控终端,用于对所述数据中心的被监控对象进行监控,并将故障信息发送至所述应急管理中心;响应终端,与所述应急管理中心连接,用于接收所述应急管理中心发送的故障通知。According to a fifth aspect, an embodiment of the present invention provides a fault emergency management system, including: an emergency management center, including the electronic equipment described in the above embodiments; monitoring, and sending fault information to the emergency management center; and a response terminal, connected to the emergency management center, for receiving a fault notification sent by the emergency management center.
获取数据中心故障信息;基于所述故障信息确定故障发生第一位置信息;基于所述故障信息和第一位置信息确定第一应急响应区域;所述第一应急响应区域内的应急人员可在第一预设时间段内达到所述第一位置;向所述第一应急响应区域内的应急人员发送故障通知信息,在故障发生时,通过故障发生的位置信息向附近的可以调动的应急人员,提高了故障处理效率。Acquire data center fault information; determine first location information of the fault based on the fault information; determine a first emergency response area based on the fault information and the first location information; emergency personnel in the first emergency response area can Reach the first position within a preset time period; send fault notification information to emergency personnel in the first emergency response area, and when a fault occurs, use the location information of the fault to notify nearby emergency personnel who can be mobilized, Improve the efficiency of troubleshooting.
附图说明Description of drawings
此处的附图被并入说明书中并构成本说明书的一部分,示出了符合本发明的实施例,并与说明书一起用于解释本发明的原理。The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description serve to explain the principles of the invention.
为了更清楚地说明本发明实施例或现有技术中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍,显而易见地,对于本领域普通技术人员而言,在不付出创造性劳动性的前提下,还可以根据这些附图获得其他的附图。In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the accompanying drawings that need to be used in the description of the embodiments or the prior art. In other words, on the premise of no creative labor, other drawings can also be obtained from these drawings.
图1是根据本发明实施例的一种可选的故障应急管理方法的硬件环境的示意图;1 is a schematic diagram of a hardware environment of an optional fault emergency management method according to an embodiment of the present invention;
图2是根据本申请实施例的一种可选的故障应急管理方法的流程示意图;FIG. 2 is a schematic flowchart of an optional fault emergency management method according to an embodiment of the present application;
图3是根据本申请实施例的另一种可选的故障应急管理装置的结构框架示意图;3 is a schematic structural framework diagram of another optional fault emergency management device according to an embodiment of the present application;
图4是根据本申请实施例的一种可选的电子设备的结构框图。FIG. 4 is a structural block diagram of an optional electronic device according to an embodiment of the present application.
具体实施方式Detailed ways
为了使本技术领域的人员更好地理解本申请方案,下面将结合本申请实施例中的附图,对本申请实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例仅仅是本申请一部分的实施例,而不是全部的实施例。基于本申请中的实施例,本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例,都应当属于本申请保护的范围。In order to make those skilled in the art better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only The embodiments are part of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the scope of protection of the present application.
需要说明的是,本申请的说明书和权利要求书及上述附图中的术语“第一”、“第二”等是用于区别类似的对象,而不必用于描述特定的顺序或先后次序。应该理解这样使用的数据在适当情况下可以互换,以便这里描述的本申请的实施例能够以除了在这里图示或描述的那些以外的顺序实施。此外,术语“包括”和“具有”以及他们的任何变形,意图在于覆盖不排他的包含,例如,包含了一系列步骤或单元的过程、方法、系统、产品或设备不必限于清楚地列出的那些步骤或单元,而是可包括没有清楚地列出的或对于这些过程、方法、产品或设备固有的其它步骤或单元。It should be noted that the terms "first", "second", etc. in the description and claims of the present application and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence. It is to be understood that data so used may be interchanged under appropriate circumstances so that the embodiments of the application described herein can be practiced in sequences other than those illustrated or described herein. Furthermore, the terms "comprising" and "having" and any variations thereof, are intended to cover non-exclusive inclusion, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those expressly listed Rather, those steps or units may include other steps or units not expressly listed or inherent to these processes, methods, products or devices.
根据本申请实施例的一个方面,提供了一种故障应急管理方法。可选地,在本实施例中,上述故障应急管理方法可以应用于如图1所示的硬件环境中。如图1所示,According to an aspect of the embodiments of the present application, a fault emergency management method is provided. Optionally, in this embodiment, the foregoing fault emergency management method may be applied to the hardware environment shown in FIG. 1 . As shown in Figure 1,
根据本申请实施例的一个方面,提供了一种故障应急管理方法。可选地,在本实施例中,上述故障应急管理方法可以应用于如图1所示的由终端102和服务器104所构成的硬件环境中。如图1所示,服务器104通过网络与终端102进行连接,可用于为终端或终端上安装的客户端提供服务,可在服务器上或独立于服务器设置数据库,用于为服务器104提供数据存储服务,还可以用于处理云服务,上述网络包括但不限于:广域网、城域网或局域网,终端102并不限定于PC、手机、平板电脑等。本申请实施例的故障应急管理方法可以由服务器104来执行,也可以由终端102来执行,还可以是由服务器104和终端102共同执行。其中,终端102执行本申请实施例的故障应急管理方法也可以是由安装在其上的客户端来执行。According to an aspect of the embodiments of the present application, a fault emergency management method is provided. Optionally, in this embodiment, the above-mentioned fault emergency management method may be applied to the hardware environment formed by the
以由终端102和/或服务器104来执行本实施例中的故障应急管理方法为例,图2是根据本申请实施例的一种可选的故障应急管理方法的流程示意图,如图2所示,该方法的流程可以包括以下步骤:Taking the
S202.获取数据中心故障信息;S202. Obtain data center fault information;
S204.基于所述故障信息确定故障发生的第一位置信息;S204. Determine the first location information where the fault occurs based on the fault information;
S206.基于所述故障信息和第一位置信息确定第一应急响应区域,所述第一应急响应区域内的应急人员可在第一预设时间段内达到所述第一位置;S206. Determine a first emergency response area based on the fault information and the first location information, and emergency personnel in the first emergency response area can reach the first location within a first preset time period;
S208.向所述第一应急响应区域内的应急人员发送故障通知信息。S208. Send fault notification information to emergency personnel in the first emergency response area.
通过上述步骤S202至步骤S208,获取数据中心故障信息;基于所述故障信息确定故障发生第一位置信息;基于所述故障信息和第一位置信息确定第一应急响应区域;所述第一应急响应区域内的应急人员可在第一预设时间段内达到所述第一位置;向所述第一应急响应区域内的应急人员发送故障通知信息,在故障发生时,通过故障发生的位置信息向附近的可以调动的应急人员,提高了故障处理效率。Through the above steps S202 to S208, the fault information of the data center is obtained; the first location information of the fault is determined based on the fault information; the first emergency response area is determined based on the fault information and the first location information; the first emergency response Emergency personnel in the area can reach the first position within the first preset time period; send fault notification information to emergency personnel in the first emergency response area. The nearby emergency personnel can be mobilized to improve the efficiency of troubleshooting.
在步骤S202的技术方案中,所称的数据中心可以为互联网数据中心(InternetData Center,IDC),可以多种设备或监控对象,例如网络交换机、服务器群、存储器、数据输入、输出配线、通信区和网络等,在监控对象出现故障时,获取故障信息,该故障信息可以包括故障类型、故障对象、发生故障的监控对象的位置信息以及故障的紧急程度等。在本实施例中,可以基于被监控对象的专用监控软件进行监控,也可以采用监控终端进行监控。在发生故障时,收集故障信息。In the technical solution of step S202, the so-called data center can be an Internet data center (Internet Data Center, IDC), which can be a variety of equipment or monitoring objects, such as network switches, server groups, storage, data input, output wiring, communication When the monitoring object fails, obtain the fault information, which may include the fault type, the fault object, the location information of the fault monitoring object, and the emergency degree of the fault, etc. In this embodiment, monitoring may be performed based on the dedicated monitoring software of the monitored object, or monitoring may be performed by using a monitoring terminal. When a failure occurs, collect failure information.
在步骤S204的技术方案中,解析故障信息,得到发生故障的第一位置信息,该位置信息可以包括发生故障的机房号、发生故障的设备号,以及发生故障的设备中的部件。其中第一位置信息可以包括GPS/北斗等地理位置信息,还可以包括发生故障的监控对象的编号、所在设备上的位置等信息。In the technical solution of step S204, the fault information is parsed to obtain the first location information where the fault occurs, and the location information may include the number of the equipment room where the fault occurs, the number of the equipment where the fault occurs, and the components in the equipment where the fault occurs. The first location information may include geographic location information such as GPS/Beidou, etc., and may also include information such as the serial number of the monitoring object in which the fault occurs, the location on the device where it is located, and the like.
在步骤S206的技术方案中,基于所述故障信息和第一位置信息确定第一应急响应区域。可以解析故障信息中的故障类型,或发生故障的被监控对象的类型、属性等信息。例如,可以通过故障信息解析到,发生了通信故障、具体的为通信设备故障或通信电路故障。以及通过发生故障的被监控对象的类型、属性等信息确定故障的紧急程度等。因此,可以基于故障信息和第一位置信息确定第一应急响应区域,示例性的,故障的紧急程度高,第一响应区域小,第一响应区域的大小与位于第一响应区域的应急人员数量相关,第一响应区域内应当有充足的应急人员,以确保故障发生后,应当存在可以做出响应的应急人员。因此,第一响应区域的大小通过故障信息和应急人员的数量确定。应急人员的数量应当大于预设值。在第一应急响应区域内的应急人员可以再第一预设时间段内达到故障发生的位置,该第一预设时间段可以为10分钟、15分钟等,可以基于故障信息和应急人员的数量确定。In the technical solution of step S206, a first emergency response area is determined based on the fault information and the first location information. It can parse the fault type in the fault information, or information such as the type and attribute of the monitored object that has failed. For example, it can be parsed from the fault information that a communication failure has occurred, specifically a communication equipment failure or a communication circuit failure. And the urgency of the failure is determined by the type, attribute and other information of the monitored object that has failed. Therefore, the first emergency response area may be determined based on the fault information and the first location information. Exemplarily, the urgency of the fault is high, the first response area is small, and the size of the first response area is related to the number of emergency personnel located in the first response area. Relatedly, there should be sufficient emergency personnel in the first response area to ensure that there should be emergency personnel who can respond after a fault occurs. Therefore, the size of the first response area is determined by the fault information and the number of emergency personnel. The number of emergency personnel should be greater than the preset value. The emergency personnel in the first emergency response area can reach the location of the fault within a first preset time period, which can be 10 minutes, 15 minutes, etc., and can be based on the fault information and the number of emergency personnel Sure.
在步骤S206的技术方案中,向所述第一应急响应区域内的应急人员发送故障通知信息。在确定应急响应人员之后,可以向应急人员发送故障通知,该故障通知可以包括短信、电话、微信或者其他具有提示性的信息。In the technical solution of step S206, fault notification information is sent to emergency personnel in the first emergency response area. After the emergency responder is determined, a fault notification may be sent to the emergency responder, and the fault notification may include a short message, a phone call, a WeChat message, or other informative information.
作为示例性的实施例,在发送故障通知之后,可以监控对应的应急响应人员是否收到所述故障通知;当所述应急人员未接收到所述故障通知,重复执行向所述第一应急响应区域内的应急人员发送故障通知信息的步骤。示例性的,故障通知可以以通话的形式发送,对于应急人员是否接收到该故障通知的判断可以通过是否接听通话进行判断,当接通通话之后,可以认为应急人员接收到故障通知。在经过预设时长未接通通话,可以确认当前人员未接收到故障通知,因此,需要再次发送该故障通知。在再次发送故障通知之前,需要重新确定第一响应区域内的应急人员。As an exemplary embodiment, after sending the fault notification, it is possible to monitor whether the corresponding emergency responder receives the fault notification; when the emergency responder does not receive the fault notification, repeat the execution to the first emergency response Procedure for sending failure notification messages to emergency personnel in the area. Exemplarily, the fault notification can be sent in the form of a call, and whether the emergency personnel receive the fault notification can be judged by whether to answer the call. After the call is connected, it can be considered that the emergency personnel received the fault notification. If the call is not connected after a preset period of time, it can be confirmed that the current person has not received the fault notification. Therefore, the fault notification needs to be sent again. Before the failure notification is sent again, the emergency personnel in the first response area need to be re-determined.
作为示例性的实施例,当所述应急人员接收到所述故障通知,监测是否接收到应急人员的响应信息;当接收到所述应急人员响应信息,对所述应急人员的实时动态进行监控。示例性的,在应急人员接收到故障通知之后,可以基于应急人员移动终端定位信息或其他专用定位设备的定位信息对应急人员的位置信息进行实时动态的监控,以确保应急人员在尽快赶往故障发生位置。示例性的,在应急人员返回响应信息之后,可以获取应急人员的实时行动轨迹,在应急人员的行动轨迹偏离预设路线或背向故障发生位置时,可以发送提示信息或确认信息,以提示或确认应急人员是否赶往故障发生位置。As an exemplary embodiment, when the emergency personnel receives the fault notification, it is monitored whether the response information of the emergency personnel is received; when the response information of the emergency personnel is received, the real-time dynamics of the emergency personnel is monitored. Exemplarily, after the emergency personnel receive the fault notification, they can dynamically monitor the location information of the emergency personnel in real time based on the positioning information of the mobile terminal of the emergency personnel or the positioning information of other special positioning devices, so as to ensure that the emergency personnel rush to the fault as soon as possible. Occurrence location. Exemplarily, after the emergency personnel return the response information, the real-time action trajectory of the emergency personnel can be obtained, and when the action trajectory of the emergency personnel deviates from the preset route or goes back to the location of the fault, prompt information or confirmation information can be sent to prompt or Confirm whether emergency personnel rushed to the location of the fault.
作为示例性的实施例,当未接收到所述应急人员的响应信息,As an exemplary embodiment, when no response information from the emergency personnel is received,
获取处于第二应急响应区域的应急人员信息,所述第二应急响应区域的第一应急响应范围大于所述第一应急响应区域的第二应急响应范围,所述第二应急响应区域内的应急人员可在第二预设时间段内达到所述第一位置;示例性的,第二应急响应区域可以为包围第一应急响应区域的地理范围更大的区域,应急人员在第二应急响应区域内可以在第二预设时间段内达到故障发生位置,其中第二预设时间段大于第一预设时间段。基于所述应急人员信息向所述第二应急响应区域的应急人员发送故障通知信息。Acquire information of emergency personnel in a second emergency response area, where the first emergency response range of the second emergency response area is larger than the second emergency response range of the first emergency response area, and the emergency response area within the second emergency response area The personnel may reach the first position within a second preset time period; for example, the second emergency response area may be a larger geographic area surrounding the first emergency response area, and emergency personnel are in the second emergency response area The fault occurrence position can be reached within a second preset time period, wherein the second preset time period is greater than the first preset time period. Send fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information.
作为示例性的实施例,向所述应急响应区域内的应急人员发送故障通知信息包括:获取应急人员的第二位置信息;判断所述第二位置信息是否在所述第一应急响应区域内;当所述第二位置信息在所述第一应急响应区域内时,确定响应区域内的应急人员的优先级;基于所述优先级发送所述故障通知。在本实施例中,应急人员的优先级可以基于应急人员与故障信息是否对应,例如,应急人员包括电力故障应急人员、通信故障应急人员、服务器运行故障应急人员,可以基于发生故障的被监控对象的类型确定应急人员的优先级。可以先通知优先级高的人员。并可以逐次通知优先级低的应急人员。作为示例性的实施例,优先级还可以基于应急人员的工作岗位级别确认,具体的,在确定第一应急区域后,可以基于应急人员的第二位置信息确定在第一应急区域内的所有的应急人员,并获取应急人员的身份信息,该身份信息用于表征工作岗位级别,并按按照工作岗位级别进行通知,例如可以优先通知工作岗位级别最高的应急人员,并依次按照级别进行通知。As an exemplary embodiment, sending fault notification information to emergency personnel in the emergency response area includes: acquiring second location information of emergency personnel; judging whether the second location information is in the first emergency response area; When the second location information is within the first emergency response area, determine the priority of emergency personnel within the response area; and send the fault notification based on the priority. In this embodiment, the priority of the emergency personnel may be based on whether the emergency personnel correspond to the fault information. For example, the emergency personnel include emergency personnel for power failure, communication failure emergency personnel, and server operation failure emergency personnel, which may be based on the monitored object that has failed. The type determines the priority of emergency personnel. People with higher priority can be notified first. And can notify emergency personnel with low priority one by one. As an exemplary embodiment, the priority may also be confirmed based on the job level of the emergency personnel. Specifically, after the first emergency area is determined, all emergency personnel in the first emergency area may be determined based on the second location information of the emergency personnel. Emergency personnel, and obtain the identity information of the emergency personnel, the identity information is used to represent the job level, and notify according to the job level.
示例性的,在未接收到第一响应区域内的应急人员的响应时,可以按照第一应急人员的身份信息确认第一响应区域内的应急人员所在工作岗位的上级岗位人员,并将该故障通知发送至第一响应区域内的应急人员所在工作岗位的上级岗位人员,以确保能够及时通知到对应的应急人员。Exemplarily, when the response of the emergency personnel in the first response area is not received, the superior staff of the work position of the emergency personnel in the first response area can be confirmed according to the identity information of the first emergency personnel, and the fault The notification is sent to the higher-level personnel in the job position of the emergency personnel in the first response area to ensure that the corresponding emergency personnel can be notified in time.
需要说明的是,对于前述的各方法实施例,为了简单描述,故将其都表述为一系列的动作组合,但是本领域技术人员应该知悉,本申请并不受所描述的动作顺序的限制,因为依据本申请,某些步骤可以采用其他顺序或者同时进行。其次,本领域技术人员也应该知悉,说明书中所描述的实施例均属于优选实施例,所涉及的动作和模块并不一定是本申请所必须的。It should be noted that, for the sake of simple description, the foregoing method embodiments are all expressed as a series of action combinations, but those skilled in the art should know that the present application is not limited by the described action sequence. Because in accordance with the present application, certain steps may be performed in other orders or concurrently. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required by the present application.
通过以上的实施方式的描述,本领域的技术人员可以清楚地了解到根据上述实施例的方法可借助软件加必需的通用硬件平台的方式来实现,当然也可以通过硬件,但很多情况下前者是更佳的实施方式。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质(如ROM(Read-Only Memory,只读存储器)/RAM(Random Access Memory,随机存取存储器)、磁碟、光盘)中,包括若干指令用以使得一台终端设备(可以是手机,计算机,服务器,或者网络设备等)执行本申请各个实施例所述的方法。From the description of the above embodiments, those skilled in the art can clearly understand that the method according to the above embodiment can be implemented by means of software plus a necessary general hardware platform, and of course can also be implemented by hardware, but in many cases the former is better implementation. Based on this understanding, the technical solutions of the present application can be embodied in the form of software products in essence, or the parts that make contributions to the prior art. The computer software products are stored in a storage medium (such as ROM (Read-Only Memory, ROM). Read-only memory)/RAM (Random Access Memory), magnetic disk, optical disk), including several instructions to make a terminal device (which can be a mobile phone, computer, server, or network device, etc.) The methods described in the various examples are applied.
根据本申请实施例的另一个方面,还提供了一种用于实施上述故障应急管理方法的故障应急管理装置。图3是根据本申请实施例的一种可选的故障应急管理装置的示意图,如图3所示,该装置可以包括:According to another aspect of the embodiments of the present application, a fault emergency management device for implementing the above-mentioned fault emergency management method is also provided. FIG. 3 is a schematic diagram of an optional fault emergency management apparatus according to an embodiment of the present application. As shown in FIG. 3 , the apparatus may include:
(1)获取模块302,用于获取目标对象的反光度;(1) an acquisition module 302, for acquiring the reflectivity of the target object;
(2)故障定位模块304,用于基于所述故障信息确定故障发生第一位置信息,所述第一应急响应区域内的应急人员可在第一预设时间段内达到所述第一位置;(2) The fault location module 304, configured to determine the first location information of the fault based on the fault information, and the emergency personnel in the first emergency response area can reach the first location within a first preset time period;
(3)响应区域确定模块306,用于基于所述故障信息和第一位置信息确定第一应急响应区域。(3) A response area determination module 306, configured to determine a first emergency response area based on the fault information and the first location information.
(4)通知模块308,用于向所述第一应急响应区域内的应急人员发送故障通知信息。(4) The notification module 308 is configured to send fault notification information to emergency personnel in the first emergency response area.
需要说明的是,该实施例中的获取模块302可以用于执行上述步骤S202,该实施例中的故障定位模块304可以用于执行上述步骤S204,该实施例中的响应区域确定模块306可以用于执行上述步骤S206,通知模块308可以用于执行上述步骤S208。It should be noted that the acquisition module 302 in this embodiment can be used to execute the above step S202, the fault location module 304 in this embodiment can be used to execute the above step S204, and the response area determination module 306 in this embodiment can use After performing the above-mentioned step S206, the notification module 308 may be configured to perform the above-mentioned step S208.
此处需要说明的是,上述模块与对应的步骤所实现的示例和应用场景相同,但不限于上述实施例所公开的内容。需要说明的是,上述模块作为装置的一部分可以运行在如图1所示的硬件环境中,可以通过软件实现,也可以通过硬件实现,其中,硬件环境包括网络环境。It should be noted here that the examples and application scenarios implemented by the foregoing modules and corresponding steps are the same, but are not limited to the contents disclosed in the foregoing embodiments. It should be noted that, as a part of the device, the above modules may run in the hardware environment as shown in FIG. 1 , and may be implemented by software or hardware, wherein the hardware environment includes a network environment.
根据本申请实施例的又一个方面,还提供了一种用于实施上述故障应急管理方法的电子设备,该电子设备可以是服务器、终端、或者其组合。According to yet another aspect of the embodiments of the present application, there is also provided an electronic device for implementing the above-mentioned fault emergency management method, where the electronic device may be a server, a terminal, or a combination thereof.
图4是根据本申请实施例的一种可选的电子设备的结构框图,如图4所示,包括处理器402、通信接口404、存储器406和通信总线408,其中,处理器402、通信接口404和存储器406通过通信总线408完成相互间的通信,其中,FIG. 4 is a structural block diagram of an optional electronic device according to an embodiment of the present application. As shown in FIG. 4 , it includes a
存储器406,用于存储计算机程序;
处理器402,用于执行存储器406上所存放的计算机程序时,实现如下步骤:When the
S1,获取数据中心故障信息;S1, obtain data center fault information;
S2,基于所述故障信息确定故障发生第一位置信息;S2, determining the first location information of the failure based on the failure information;
S3,基于所述故障信息和第一位置信息确定第一应急响应区域;S3, determining a first emergency response area based on the fault information and the first location information;
S4,向所述第一应急响应区域内的应急人员发送故障通知信息。S4: Send fault notification information to emergency personnel in the first emergency response area.
可选地,在本实施例中,上述的通信总线可以是PCI(Peripheral ComponentInterconnect,外设部件互连标准)总线、或EISA(Extended Industry StandardArchitecture,扩展工业标准结构)总线等。该通信总线可以分为地址总线、数据总线、控制总线等。为便于表示,图4中仅用一条粗线表示,但并不表示仅有一根总线或一种类型的总线。Optionally, in this embodiment, the above-mentioned communication bus may be a PCI (Peripheral Component Interconnect, Peripheral Component Interconnect) bus, or an EISA (Extended Industry Standard Architecture, Extended Industry Standard Architecture) bus, or the like. The communication bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of presentation, only one thick line is used in FIG. 4, but it does not mean that there is only one bus or one type of bus.
通信接口用于上述电子设备与其他设备之间的通信。The communication interface is used for communication between the above electronic device and other devices.
存储器可以包括RAM,也可以包括非易失性存储器(non-volatile memory),例如,至少一个磁盘存储器。可选地,存储器还可以是至少一个位于远离前述处理器的存储装置。The memory may include RAM and may also include non-volatile memory, such as at least one disk memory. Optionally, the memory may also be at least one storage device located remotely from the aforementioned processor.
作为一种示例,如图4所示,上述存储器406中可以但不限于包括上述故障应急管理装置中的获取模块302、故障定位模块304、响应区域确定模块306和通知模块308。此外,还可以包括但不限于上述故障应急管理装置中的其他模块单元,本示例中不再赘述。As an example, as shown in FIG. 4 , the
上述处理器可以是通用处理器,可以包含但不限于:CPU(Central ProcessingUnit,中央处理器)、NP(Network Processor,网络处理器)等;还可以是DSP(DigitalSignal Processing,数字信号处理器)、ASIC(Application Specific IntegratedCircuit,专用集成电路)、FPGA(Field-Programmable Gate Array,现场可编程门阵列)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件。The above-mentioned processor may be a general-purpose processor, which may include but is not limited to: CPU (Central Processing Unit, central processing unit), NP (Network Processor, network processor), etc.; may also be DSP (Digital Signal Processing, digital signal processor), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array, Field Programmable Gate Array) or other programmable logic devices, discrete gate or transistor logic devices, and discrete hardware components.
可选地,本实施例中的具体示例可以参考上述实施例中所描述的示例,本实施例在此不再赘述。Optionally, for specific examples in this embodiment, reference may be made to the examples described in the foregoing embodiments, and details are not described herein again in this embodiment.
本领域普通技术人员可以理解,图4所示的结构仅为示意,实施上述故障应急管理方法的设备可以是终端设备,该终端设备可以是智能手机(如Android手机、iOS手机等)、平板电脑、掌上电脑以及移动互联网设备(Mobile Internet Devices,MID)、PAD等终端设备。图4其并不对上述电子装置的结构造成限定。例如,终端设备还可包括比图4中所示更多或者更少的组件(如网络接口、显示装置等),或者具有与图4所示的不同的配置。Those of ordinary skill in the art can understand that the structure shown in FIG. 4 is for illustration only, and the device implementing the above-mentioned fault emergency management method may be a terminal device, and the terminal device may be a smart phone (such as an Android phone, an iOS phone, etc.), a tablet computer, etc. , PDA and terminal equipment such as Mobile Internet Devices (MID) and PAD. FIG. 4 does not limit the structure of the above electronic device. For example, the terminal device may also include more or less components than those shown in FIG. 4 (eg, a network interface, a display device, etc.), or have a different configuration than that shown in FIG. 4 .
本领域普通技术人员可以理解上述实施例的各种方法中的全部或部分步骤是可以通过程序来指令终端设备相关的硬件来完成,该程序可以存储于一计算机可读存储介质中,存储介质可以包括:闪存盘、ROM、RAM、磁盘或光盘等。Those of ordinary skill in the art can understand that all or part of the steps in the various methods of the above embodiments can be completed by instructing the hardware related to the terminal device through a program, and the program can be stored in a computer-readable storage medium, and the storage medium can Including: flash disk, ROM, RAM, magnetic disk or CD, etc.
根据本申请实施例的又一个方面,还提供了一种存储介质。可选地,在本实施例中,上述存储介质可以用于执行故障应急管理方法的程序代码。According to yet another aspect of the embodiments of the present application, a storage medium is also provided. Optionally, in this embodiment, the above-mentioned storage medium may be used to execute the program code of the fault emergency management method.
可选地,在本实施例中,上述存储介质可以位于上述实施例所示的网络中的多个网络设备中的至少一个网络设备上。Optionally, in this embodiment, the foregoing storage medium may be located on at least one network device among multiple network devices in the network shown in the foregoing embodiment.
可选地,在本实施例中,存储介质被设置为存储用于执行以下步骤的程序代码:Optionally, in this embodiment, the storage medium is configured to store program codes for executing the following steps:
S1,获取数据中心故障信息;S1, obtain data center fault information;
S2,基于所述故障信息确定故障发生第一位置信息;S2, determining the first location information of the failure based on the failure information;
S3,基于所述故障信息和第一位置信息确定第一应急响应区域;S3, determining a first emergency response area based on the fault information and the first location information;
S4,向所述第一应急响应区域内的应急人员发送故障通知信息。S4: Send fault notification information to emergency personnel in the first emergency response area.
可选地,本实施例中的具体示例可以参考上述实施例中所描述的示例,本实施例中对此不再赘述。Optionally, for specific examples in this embodiment, reference may be made to the examples described in the foregoing embodiments, which will not be repeated in this embodiment.
可选地,在本实施例中,上述存储介质可以包括但不限于:U盘、ROM、RAM、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。Optionally, in this embodiment, the above-mentioned storage medium may include, but is not limited to: U disk, ROM, RAM, removable hard disk, magnetic disk, or optical disk, and other mediums that can store program codes.
上述本申请实施例序号仅仅为了描述,不代表实施例的优劣。The above-mentioned serial numbers of the embodiments of the present application are only for description, and do not represent the advantages or disadvantages of the embodiments.
本申请实施例还提供了一种故障应急管理系统,应急管理中心,包括实施例所述的电子设备;故障监控终端,用于对所述数据中心的被监控对象进行监控,并将故障信息发送至所述应急管理中心;响应终端,与所述应急管理中心连接,用于接收所述应急管理中心发送的故障通知。其中,应急管理中心可以包括服务器或服务器集群。The embodiment of the present application also provides a fault emergency management system, an emergency management center, including the electronic equipment described in the embodiment; a fault monitoring terminal, used for monitoring the monitored objects of the data center, and sending fault information to the emergency management center; and a response terminal, connected to the emergency management center, for receiving a failure notification sent by the emergency management center. Wherein, the emergency management center may include a server or a server cluster.
上述实施例中的集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在上述计算机可读取的存储介质中。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来,该计算机软件产品存储在存储介质中,包括若干指令用以使得一台或多台计算机设备(可为个人计算机、服务器或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。If the integrated units in the above-mentioned embodiments are implemented in the form of software functional units and sold or used as independent products, they may be stored in the above-mentioned computer-readable storage medium. Based on this understanding, the technical solution of the present application can be embodied in the form of a software product in essence, or the part that contributes to the prior art, or all or part of the technical solution, and the computer software product is stored in a storage medium, Several instructions are included to cause one or more computer devices (which may be personal computers, servers, or network devices, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present application.
在本申请的上述实施例中,对各个实施例的描述都各有侧重,某个实施例中没有详述的部分,可以参见其他实施例的相关描述。In the above-mentioned embodiments of the present application, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
在本申请所提供的几个实施例中,应该理解到,所揭露的客户端,可通过其它的方式实现。其中,以上所描述的装置实施例仅仅是示意性的,例如所述单元的划分,仅仅为一种逻辑功能划分,实际实现时可以有另外的划分方式,例如多个单元或组件可以结合或者可以集成到另一个系统,或一些特征可以忽略,或不执行。另一点,所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口,单元或模块的间接耦合或通信连接,可以是电性或其它的形式。In the several embodiments provided in this application, it should be understood that the disclosed client may be implemented in other manners. The apparatus embodiments described above are only illustrative, for example, the division of the units is only a logical function division, and there may be other division methods in actual implementation, for example, multiple units or components may be combined or Integration into another system, or some features can be ignored, or not implemented. On the other hand, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of units or modules, and may be in electrical or other forms.
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的,作为单元显示的部件可以是或者也可以不是物理单元,即可以位于一个地方,也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例中所提供的方案的目的。The units described as separate components may or may not be physically separated, and components displayed as units may or may not be physical units, that is, may be located in one place or distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution provided in this embodiment.
另外,在本申请各个实施例中的各功能单元可以集成在一个处理单元中,也可以是各个单元单独物理存在,也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现,也可以采用软件功能单元的形式实现。In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically alone, or two or more units may be integrated into one unit. The above-mentioned integrated units may be implemented in the form of hardware, or may be implemented in the form of software functional units.
以上所述仅是本申请的优选实施方式,应当指出,对于本技术领域的普通技术人员来说,在不脱离本申请原理的前提下,还可以做出若干改进和润饰,这些改进和润饰也应视为本申请的保护范围。The above are only the preferred embodiments of the present application. It should be pointed out that for those skilled in the art, without departing from the principles of the present application, several improvements and modifications can also be made. It should be regarded as the protection scope of this application.
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