CN112650615B - Fault emergency management method, device, electronic equipment and system - Google Patents
Fault emergency management method, device, electronic equipment and system Download PDFInfo
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- CN112650615B CN112650615B CN202011622297.7A CN202011622297A CN112650615B CN 112650615 B CN112650615 B CN 112650615B CN 202011622297 A CN202011622297 A CN 202011622297A CN 112650615 B CN112650615 B CN 112650615B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0766—Error or fault reporting or storing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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Abstract
The application provides a fault emergency management method, a fault emergency management device, electronic equipment and a fault emergency management system, wherein the method comprises the following steps: acquiring fault information of a data center; determining first location information where a fault occurs based on the fault information; determining a first emergency response area based on the fault information and first location information, wherein emergency personnel in the first emergency response area can reach the first location within a first preset time period; and sending fault notification information to emergency personnel in the first emergency response area. When a fault occurs, the fault processing efficiency is improved for nearby emergency personnel which can be mobilized through the position information of the fault.
Description
Technical Field
The application relates to the technical field of data centers, in particular to a fault emergency management method, a fault emergency management device, electronic equipment and a fault emergency management system.
Background
At present, the emergency treatment of a Data Center for equipment failure and abnormal conditions is performed by adopting a mode of professional manual supervision and manual notification, for example, corresponding maintenance personnel are arranged for power supply, communication, a network switch, a server group, a memory and other professionals of an Internet Data Center (IDC), abnormal monitoring is performed through a monitoring terminal of each professional subsystem, a general dispatcher is reported about the abnormal conditions after the abnormal conditions are found, the general dispatcher notifies related personnel to handle the abnormal conditions through a telephone or short message mode, and the general dispatcher is responsible for monitoring and coordinating an event processing process. The short message mode notification can set a corresponding personnel group in advance, so that the group-oriented short message notification is realized, and the telephone mode can only be manually dialed. However, it is inefficient to dispatch emergency personnel by human means, and it is difficult for personnel receiving the failure notification to first go to the failure occurrence location for failure processing, which results in low failure processing efficiency.
Disclosure of Invention
The application provides a fault emergency management method, a fault emergency management device, electronic equipment and a fault emergency management system, which are used for at least solving the technical problem of low fault processing efficiency in the related technology.
According to an aspect of an embodiment of the present application, there is provided a fault emergency management method, including: acquiring fault information of a data center; determining first position information of fault occurrence based on the fault information; determining a first emergency response area based on the fault information and the first location information; emergency personnel within the first emergency response area may reach the first location within a first preset time period; and sending fault notification information to emergency personnel in the first emergency response area.
Optionally, the determining an emergency response range based on the fault information and the first location information includes: determining a fault type based on the fault information; determining a first emergency response range according to the fault type; determining a first emergency response zone based on the first emergency response range and the first location information.
Optionally, after sending the fault notification to the emergency personnel in the emergency response area, the method further comprises: judging whether the emergency personnel receive the fault notification; and when the emergency personnel do not receive the fault notification, repeatedly executing the step of sending fault notification information to the emergency personnel in the first emergency response area.
Optionally, when the emergency personnel receives the fault notification, monitoring whether response information of the emergency personnel is received; and when the response information of the emergency personnel is received, monitoring the real-time dynamic state of the emergency personnel.
Optionally, when the response information of the emergency personnel is not received, acquiring emergency personnel information in a second emergency response area, wherein a first emergency response range of the second emergency response area is larger than a second emergency response range of the first emergency response area; and sending fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information.
Optionally, the sending of the fault notification information to the emergency personnel in the emergency response area includes: acquiring second position information of the emergency personnel; judging whether the second position information is in the first emergency response area; determining a priority of emergency personnel within a response area when the second location information is within the first emergency response area; sending the fault notification based on the priority.
According to another aspect of an embodiment of the present application, there is provided a fault emergency management device including: the acquisition module is used for acquiring fault information of the data center; the fault positioning module is used for determining first position information of a fault based on the fault information; a response region determination module for determining a first emergency response region based on the fault information and the first location information; and the notification module is used for sending fault notification information to emergency personnel in the first emergency response area.
According to another aspect of the embodiments of the present application, there is provided a computer-readable storage medium, wherein the computer-readable storage medium stores computer instructions for causing a computer to execute any one of the above-mentioned fault emergency management methods according to the first aspect.
According to still another aspect of an embodiment of the present application, there is provided an electronic apparatus including: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores a computer program executable by the at least one processor, the computer program being executable by the at least one processor to cause the at least one processor to perform the method of fault emergency management according to any of the above first aspects.
According to a fifth aspect, an embodiment of the present invention provides a fault emergency management system, including: an emergency management center including the electronic device described in the above embodiment; the fault monitoring terminal is used for monitoring the monitored object of the data center and sending fault information to the emergency management center; and the response terminal is connected with the emergency management center and used for receiving the fault notification sent by the emergency management center.
Acquiring fault information of a data center; determining first position information of fault occurrence based on the fault information; determining a first emergency response area based on the fault information and the first location information; emergency personnel within the first emergency response area may reach the first location within a first preset time period; and sending fault notification information to emergency personnel in the first emergency response area, and when a fault occurs, sending the fault notification information to nearby emergency personnel which can be mobilized through the position information of the fault, so that the fault processing efficiency is improved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without inventive exercise.
FIG. 1 is a schematic diagram of a hardware environment for an alternative method of fault emergency management according to an embodiment of the invention;
FIG. 2 is a schematic flow chart diagram illustrating an alternative method for fault emergency management according to an embodiment of the present disclosure;
FIG. 3 is a block diagram of a structural framework of an alternative fault emergency management device according to an embodiment of the present application;
fig. 4 is a block diagram of an alternative electronic device according to an embodiment of the present application.
Detailed Description
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
According to one aspect of the embodiment of the application, a fault emergency management method is provided. Optionally, in this embodiment, the fault emergency management method may be applied to a hardware environment as shown in fig. 1. As shown in figure 1 of the drawings, in which,
according to one aspect of the embodiment of the application, a fault emergency management method is provided. Alternatively, in the present embodiment, the above-mentioned fault emergency management method may be applied to a hardware environment formed by the terminal 102 and the server 104 as shown in fig. 1. As shown in fig. 1, the server 104 is connected to the terminal 102 through a network, which may be used to provide services for the terminal or a client installed on the terminal, may be provided with a database on the server or independent from the server, may be used to provide data storage services for the server 104, and may also be used to handle cloud services, and the network includes but is not limited to: the terminal 102 is not limited to a PC, a mobile phone, a tablet computer, etc. the terminal may be a wide area network, a metropolitan area network, or a local area network. The fault emergency management method according to the embodiment of the present application may be executed by the server 104, or may be executed by the terminal 102, or may be executed by both the server 104 and the terminal 102. The terminal 102 may execute the emergency fault management method according to the embodiment of the present application, or may execute the emergency fault management method by a client installed thereon.
Taking the terminal 102 and/or the server 104 to execute the fault emergency management method in this embodiment as an example, fig. 2 is a schematic flowchart of an optional fault emergency management method according to an embodiment of the present application, and as shown in fig. 2, the flowchart of the method may include the following steps:
s202, acquiring fault information of the data center;
s204, determining first position information of the fault occurrence based on the fault information;
s206, determining a first emergency response area based on the fault information and first position information, wherein emergency personnel in the first emergency response area can reach the first position within a first preset time period;
and S208, sending fault notification information to emergency personnel in the first emergency response area.
Acquiring data center fault information through the steps S202 to S208; determining first position information of fault occurrence based on the fault information; determining a first emergency response area based on the fault information and the first location information; emergency personnel within the first emergency response area may reach the first location within a first preset time period; and sending fault notification information to emergency personnel in the first emergency response area, and when a fault occurs, sending the fault notification information to nearby emergency personnel which can be mobilized through the position information of the fault, so that the fault processing efficiency is improved.
In the technical solution of step S202, the Data Center may be an Internet Data Center (IDC), and may be a plurality of devices or monitoring objects, such as a network switch, a server group, a memory, a Data input, an output wire, a communication area, and a network, and when a failure occurs in a monitoring object, failure information is obtained, where the failure information may include a failure type, a failure object, location information of the failed monitoring object, an emergency degree of the failure, and the like. In this embodiment, the monitoring may be performed based on dedicated monitoring software of the monitored object, or may be performed by using a monitoring terminal. When a fault occurs, fault information is collected.
In the technical solution of step S204, the failure information is analyzed to obtain first location information of the failure, where the location information may include a number of a machine room of the failure, a number of a device of the failure, and a component in the device of the failure. The first position information may include geographical position information such as GPS/beidou, and may also include information such as the number of a monitoring object that has failed, and the position of the device on which the monitoring object is located.
In the technical solution of step S206, a first emergency response area is determined based on the failure information and the first location information. The fault type in the fault information or the information such as the type and the attribute of the monitored object with the fault can be analyzed. For example, it can be analyzed from the failure information that a communication failure, specifically, a communication device failure or a communication circuit failure has occurred. And determining the emergency degree of the fault according to the information such as the type and the attribute of the monitored object with the fault. Therefore, a first emergency response area can be determined based on the fault information and the first position information, for example, the emergency degree of the fault is high, the first response area is small, the size of the first response area is related to the number of emergency personnel in the first response area, and there should be enough emergency personnel in the first response area to ensure that there should be emergency personnel who can respond after the fault occurs. Therefore, the size of the first response region is determined by the failure information and the number of emergency personnel. The number of emergency personnel should be greater than a preset value. The emergency personnel in the first emergency response area may reach the location of the fault occurrence within a first preset time period, which may be 10 minutes, 15 minutes, etc., and may be determined based on the fault information and the number of emergency personnel.
In the technical solution of step S206, fault notification information is sent to emergency personnel in the first emergency response area. After determining the emergency response personnel, a fault notification may be sent to the emergency personnel, which may include a short message, telephone call, WeChat, or other suggestive information.
As an exemplary embodiment, after sending the fault notification, it may be monitored whether the corresponding emergency response personnel received the fault notification; and when the emergency personnel do not receive the fault notification, repeatedly executing the step of sending fault notification information to the emergency personnel in the first emergency response area. For example, the fault notification may be sent in the form of a call, and the determination as to whether the emergency personnel receives the fault notification may be made by whether to answer the call, and after the call is connected, the emergency personnel may be considered to receive the fault notification. When the call is not connected for a preset time, it can be confirmed that the current personnel do not receive the fault notification, and therefore the fault notification needs to be sent again. Emergency personnel within the first response area need to be redetermined before the failure notification is sent again.
As an exemplary embodiment, when the emergency personnel receives the failure notification, monitoring whether response information of the emergency personnel is received; and when the response information of the emergency personnel is received, monitoring the real-time dynamic state of the emergency personnel. For example, after the emergency personnel receive the fault notification, the location information of the emergency personnel may be dynamically monitored in real time based on the location information of the mobile terminal of the emergency personnel or the location information of other special location devices, so as to ensure that the emergency personnel can arrive at the fault location as soon as possible. For example, after the emergency personnel returns the response information, the real-time action track of the emergency personnel can be obtained, and when the action track of the emergency personnel deviates from a preset route or faces away from the fault occurrence position, prompt information or confirmation information can be sent to prompt or confirm whether the emergency personnel drives to the fault occurrence position.
As an exemplary embodiment, when the response message of the emergency personnel is not received,
acquiring emergency personnel information in a second emergency response area, wherein a first emergency response range of the second emergency response area is larger than a second emergency response range of the first emergency response area, and emergency personnel in the second emergency response area can reach the first position within a second preset time period; for example, the second emergency response area may be a larger geographical area surrounding the first emergency response area, and the emergency personnel may reach the location of the fault within the second emergency response area within a second predetermined time period, wherein the second predetermined time period is greater than the first predetermined time period. And sending fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information.
As an exemplary embodiment, sending the fault notification information to the emergency personnel within the emergency response area includes: acquiring second position information of the emergency personnel; judging whether the second position information is in the first emergency response area; determining a priority of emergency personnel within a response area when the second location information is within the first emergency response area; sending the fault notification based on the priority. In this embodiment, the priority of the emergency personnel may be based on whether the emergency personnel corresponds to the fault information, for example, the emergency personnel includes power fault emergency personnel, communication fault emergency personnel, and server operation fault emergency personnel, and the priority of the emergency personnel may be determined based on the type of the monitored object in which the fault occurs. The person with the higher priority can be notified first. And can successively notify emergency personnel with low priority. As an exemplary embodiment, the priority may also be determined based on the work position level of the emergency personnel, specifically, after the first emergency area is determined, all the emergency personnel in the first emergency area may be determined based on the second position information of the emergency personnel, and the identity information of the emergency personnel is obtained, where the identity information is used to characterize the work position level and notify according to the work position level, for example, the emergency personnel with the highest work position level may be preferentially notified, and the notification may be sequentially performed according to the level.
For example, when the response of the emergency personnel in the first response area is not received, the upper-level post personnel of the working post where the emergency personnel in the first response area are located can be confirmed according to the identity information of the first emergency personnel, and the fault notification is sent to the upper-level post personnel of the working post where the emergency personnel in the first response area are located, so that the corresponding emergency personnel can be notified in time.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present application is not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the application. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required in this application.
Through the above description of the embodiments, those skilled in the art can clearly understand that the method according to the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which is stored in a storage medium (e.g., a ROM (Read-Only Memory)/RAM (Random Access Memory), a magnetic disk, an optical disk) and includes several instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, or a network device) to execute the methods according to the embodiments of the present application.
According to another aspect of the embodiment of the present application, there is also provided a fault emergency management device for implementing the above fault emergency management method. Fig. 3 is a schematic diagram of an alternative fault emergency management device according to an embodiment of the present application, and as shown in fig. 3, the device may include:
(1) an obtaining module 302, configured to obtain a light reflectivity of a target object;
(2) a fault location module 304, configured to determine, based on the fault information, first location information of a fault, where emergency personnel in the first emergency response area may reach the first location within a first preset time period;
(3) a response region determination module 306 for determining a first emergency response region based on the fault information and the first location information.
(4) A notification module 308, configured to send fault notification information to emergency personnel in the first emergency response area.
It should be noted that the obtaining module 302 in this embodiment may be configured to execute the step S202, the fault locating module 304 in this embodiment may be configured to execute the step S204, the response area determining module 306 in this embodiment may be configured to execute the step S206, and the notifying module 308 may be configured to execute the step S208.
It should be noted here that the modules described above are the same as the examples and application scenarios implemented by the corresponding steps, but are not limited to the disclosure of the above embodiments. It should be noted that the modules described above as a part of the apparatus may be operated in a hardware environment as shown in fig. 1, and may be implemented by software, or may be implemented by hardware, where the hardware environment includes a network environment.
According to another aspect of the embodiments of the present application, there is also provided an electronic device for implementing the above-mentioned fault emergency management method, where the electronic device may be a server, a terminal, or a combination thereof.
Fig. 4 is a block diagram of an alternative electronic device according to an embodiment of the present application, as shown in fig. 4, including a processor 402, a communication interface 404, a memory 406, and a communication bus 408, where the processor 402, the communication interface 404, and the memory 406 communicate with each other via the communication bus 408, where,
a memory 406 for storing a computer program;
the processor 402, when executing the computer program stored in the memory 406, performs the following steps:
s1, acquiring data center fault information;
s2, determining first position information of fault occurrence based on the fault information;
s3, determining a first emergency response area based on the fault information and the first position information;
and S4, sending fault notification information to emergency personnel in the first emergency response area.
Alternatively, in this embodiment, the communication bus may be a PCI (Peripheral Component Interconnect) bus, an EISA (Extended Industry Standard Architecture) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown in FIG. 4, but this does not indicate only one bus or one type of bus.
The communication interface is used for communication between the electronic equipment and other equipment.
The memory may include RAM, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory. Alternatively, the memory may be at least one memory device located remotely from the processor.
As an example, as shown in fig. 4, the memory 406 may include, but is not limited to, the obtaining module 302, the fault locating module 304, the response area determining module 306, and the notifying module 308 of the fault emergency management device. In addition, other module units in the above-mentioned fault emergency management device may also be included, but are not limited to this, and are not described in detail in this example.
The processor may be a general-purpose processor, and may include but is not limited to: a CPU (Central Processing Unit), an NP (Network Processor), and the like; but also a DSP (Digital Signal Processing), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component.
Optionally, the specific examples in this embodiment may refer to the examples described in the above embodiments, and this embodiment is not described herein again.
It can be understood by those skilled in the art that the structure shown in fig. 4 is only an illustration, and the device implementing the fault emergency management method may be a terminal device, and the terminal device may be a terminal device such as a smart phone (e.g., an Android phone, an iOS phone, etc.), a tablet computer, a palm computer, a Mobile Internet Device (MID), a PAD, and the like. Fig. 4 is a diagram illustrating the structure of the electronic device. For example, the terminal device may also include more or fewer components (e.g., network interfaces, display devices, etc.) than shown in FIG. 4, or have a different configuration than shown in FIG. 4.
Those skilled in the art will appreciate that all or part of the steps in the methods of the above embodiments may be implemented by a program instructing hardware associated with the terminal device, where the program may be stored in a computer-readable storage medium, and the storage medium may include: flash disk, ROM, RAM, magnetic or optical disk, and the like.
According to still another aspect of an embodiment of the present application, there is also provided a storage medium. Alternatively, in this embodiment, the storage medium may be a program code for executing the emergency management method.
Optionally, in this embodiment, the storage medium may be located on at least one of a plurality of network devices in a network shown in the above embodiment.
Optionally, in this embodiment, the storage medium is configured to store program code for performing the following steps:
s1, acquiring data center fault information;
s2, determining first position information of fault occurrence based on the fault information;
s3, determining a first emergency response area based on the fault information and the first position information;
and S4, sending fault notification information to emergency personnel in the first emergency response area.
Optionally, the specific example in this embodiment may refer to the example described in the above embodiment, which is not described again in this embodiment.
Optionally, in this embodiment, the storage medium may include, but is not limited to: various media capable of storing program codes, such as a U disk, a ROM, a RAM, a removable hard disk, a magnetic disk, or an optical disk.
The above-mentioned serial numbers of the embodiments of the present application are merely for description and do not represent the merits of the embodiments.
The embodiment of the application also provides a fault emergency management system, and an emergency management center comprises the electronic equipment in the embodiment; the fault monitoring terminal is used for monitoring the monitored object of the data center and sending fault information to the emergency management center; and the response terminal is connected with the emergency management center and used for receiving the fault notification sent by the emergency management center. Wherein the emergency management center may comprise a server or a server cluster.
The integrated unit in the above embodiments, if implemented in the form of a software functional unit and sold or used as a separate product, may be stored in the above computer-readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or a part of or all or part of the technical solution contributing to the prior art may be embodied in the form of a software product stored in a storage medium, and including instructions for causing one or more computer devices (which may be personal computers, servers, network devices, or the like) to execute all or part of the steps of the method described in the embodiments of the present application.
In the above embodiments of the present application, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the several embodiments provided in the present application, it should be understood that the disclosed client may be implemented in other manners. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one type of division of logical functions, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, and may also be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution provided in the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The foregoing is only a preferred embodiment of the present application and it should be noted that those skilled in the art can make several improvements and modifications without departing from the principle of the present application, and these improvements and modifications should also be considered as the protection scope of the present application.
Claims (6)
1. A fault emergency management method of an Internet data center is characterized by comprising the following steps:
acquiring fault information of an internet data center;
determining first position information of a fault occurrence based on the fault information, wherein the first position information at least comprises GPS/Beidou geographical position information, a machine room number of the fault occurrence, a device number of the fault occurrence and a component in the device of the fault occurrence; the fault information at least comprises a fault type, a fault object, position information of a monitoring object with a fault and the emergency degree of the fault, and the emergency degree of the fault is determined according to the type and attribute information of the monitored object with the fault;
determining a first emergency response zone based on the fault information and first location information, the first location reachable by emergency personnel within the first emergency response zone within a first preset time period, wherein the determining a first emergency response zone based on the fault information and first location information comprises: determining a fault type based on the fault information; determining a first emergency response range according to the fault type; determining a first emergency response region based on the first emergency response range and the first location information;
the size of the first response area is related to the number of emergency personnel in the first response area, sufficient emergency personnel should exist in the first response area to ensure that after a fault occurs, the emergency personnel making a response should exist, and the number of the emergency personnel should be larger than a preset value;
sending fault notification information to emergency personnel in the first emergency response area;
when the emergency personnel receive the fault notification, monitoring whether response information of the emergency personnel is received;
when the response information of the emergency personnel is received, monitoring the real-time dynamic state of the emergency personnel;
the monitoring of the real-time dynamics of the emergency personnel comprises:
the method comprises the steps that the position information of emergency personnel is dynamically monitored in real time based on the positioning information of the mobile terminal of the emergency personnel or the positioning information of other special positioning equipment, so that the emergency personnel can be ensured to arrive at the position where a fault occurs;
acquiring a real-time action track of an emergency worker, and sending prompt information or confirmation information to prompt or confirm whether the emergency worker drives to a fault occurrence position or not when the action track of the emergency worker deviates from a preset route or backs to the fault occurrence position;
when the response information of the emergency personnel is not received, acquiring the information of the emergency personnel in a second emergency response area, wherein a first emergency response range of the second emergency response area is larger than a second emergency response range of the first emergency response area, and the emergency personnel in the second emergency response area can reach the first position within a second preset time period;
wherein the emergency personnel reach the location of the fault occurrence within a second preset time period within a second emergency response area, wherein the second preset time period is greater than the first preset time period;
sending fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information, wherein the priority of the emergency personnel is based on whether the emergency personnel corresponds to the fault information or not, the emergency personnel at least comprise power fault emergency personnel, communication fault emergency personnel and server operation fault emergency personnel, and the priority of the emergency personnel is determined based on the type of the monitored object with the fault;
the sending of the fault notification information to the emergency personnel in the emergency response area comprises:
acquiring second position information of the emergency personnel;
judging whether the second position information is in the first emergency response area;
determining a priority of emergency personnel within a response area when the second location information is within the first emergency response area;
sending the fault notification based on the priority.
2. The method of fault emergency management according to claim 1, comprising, after sending a fault notification to emergency personnel within the emergency response area:
judging whether the emergency personnel receive the fault notification;
and when the emergency personnel do not receive the fault notification, repeatedly executing the step of sending fault notification information to the emergency personnel in the first emergency response area.
3. An emergency management device for a fault of an internet data center, comprising:
the acquisition module is used for acquiring fault information of the internet data center;
the fault positioning module is used for determining first position information of a fault based on the fault information;
the response area determining module is used for determining a first emergency response area based on the fault information and first position information, emergency personnel in the first emergency response area can reach the first position within a first preset time period, and the first position information at least comprises GPS/Beidou geographical position information, a machine room number with a fault, a device number with a fault and a component in the device with the fault; the fault information at least comprises a fault type, a fault object, position information of a monitoring object with a fault and the emergency degree of the fault, and the emergency degree of the fault is determined according to the type and attribute information of the monitored object with the fault;
wherein said determining a first emergency response zone based on the fault information and first location information comprises: determining a fault type based on the fault information; determining a first emergency response range according to the fault type; determining a first emergency response region based on the first emergency response range and the first location information;
the size of the first response area is related to the number of emergency personnel in the first response area, sufficient emergency personnel should exist in the first response area to ensure that after a fault occurs, the emergency personnel making a response should exist, and the number of the emergency personnel should be larger than a preset value;
the notification module is used for sending fault notification information to emergency personnel in the first emergency response area;
when the emergency personnel receive the fault notification, monitoring whether response information of the emergency personnel is received;
when the response information of the emergency personnel is received, monitoring the real-time dynamic state of the emergency personnel;
the monitoring of the real-time dynamics of the emergency personnel comprises:
the method comprises the steps that the position information of emergency personnel is dynamically monitored in real time based on the positioning information of the mobile terminal of the emergency personnel or the positioning information of other special positioning equipment, so that the emergency personnel can be ensured to arrive at the position where a fault occurs;
acquiring a real-time action track of an emergency worker, and sending prompt information or confirmation information to prompt or confirm whether the emergency worker drives to a fault occurrence position or not when the action track of the emergency worker deviates from a preset route or backs to the fault occurrence position;
when the response information of the emergency personnel is not received, acquiring the information of the emergency personnel in a second emergency response area, wherein a first emergency response range of the second emergency response area is larger than a second emergency response range of the first emergency response area, and the emergency personnel in the second emergency response area can reach the first position within a second preset time period;
the second emergency response area is an area with a larger geographical range surrounding the first emergency response area, the emergency personnel reach the fault occurrence position within a second preset time period in the second emergency response area, and the second preset time period is longer than the first preset time period;
sending fault notification information to emergency personnel in the second emergency response area based on the emergency personnel information, wherein the priority of the emergency personnel is based on whether the emergency personnel corresponds to the fault information or not, the emergency personnel at least comprise power fault emergency personnel, communication fault emergency personnel and server operation fault emergency personnel, and the priority of the emergency personnel is determined based on the type of the monitored object with the fault;
the sending of the fault notification information to the emergency personnel in the emergency response area comprises:
acquiring second position information of the emergency personnel;
judging whether the second position information is in the first emergency response area;
determining a priority of emergency personnel within a response area when the second location information is within the first emergency response area;
sending the fault notification based on the priority.
4. A computer-readable storage medium storing computer instructions for causing a computer to perform the method for emergency management of faults as claimed in any one of claims 1-2.
5. An electronic device, comprising: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores a computer program executable by the at least one processor, the computer program being executable by the at least one processor to cause the at least one processor to perform the method of fault emergency management according to any of claims 1-2.
6. A fault emergency management system, comprising:
an emergency management center comprising the electronic device of claim 5;
the fault monitoring terminal is used for monitoring the monitored object of the data center and sending fault information to the emergency management center;
and the response terminal is connected with the emergency management center and used for receiving the fault notification sent by the emergency management center.
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