CN109377032A - Automatic dispatching method and management equipment - Google Patents
Automatic dispatching method and management equipment Download PDFInfo
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- CN109377032A CN109377032A CN201811182491.0A CN201811182491A CN109377032A CN 109377032 A CN109377032 A CN 109377032A CN 201811182491 A CN201811182491 A CN 201811182491A CN 109377032 A CN109377032 A CN 109377032A
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Abstract
The invention discloses an automatic dispatching method and management equipment. The automatic dispatching method comprises the following steps: the management equipment responds to a first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information; when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is determined by the management device according to the first geographical position of the fault occurrence contained in the first fault information and is the contact way of the maintenance personnel closest to the first geographical position and from the plurality of maintenance personnel. In the mode, the management equipment can finish automatic dispatching in one system through one-key operation, the system is centralized, the dispatching process is simplified, a large amount of manpower and material resources are not needed, and the efficiency is high.
Description
Technical Field
The invention relates to the technical field of internet, in particular to an automatic dispatching method and management equipment.
Background
The dispatcher is the after-sales support service such as home maintenance or online guidance maintenance provided by the merchant for the consumer when the product purchased by the consumer fails.
In the prior art, the dispatching method is as follows: after the after-sales maintenance system receives the dispatching request of the user, related personnel need to inquire a project with a fault from the after-sales maintenance system, manually analyze the fault and acquire related information of the fault project needing to be dispatched. And then, the related personnel open the dispatching system, manually fill the acquired fault engineering information into a dispatching order, and submit the dispatching order to the auditors for dispatching order audit. And finally, after the auditor passes the audit of the dispatch list, the related personnel log in the accessory system to check the information of the maintenance personnel, and the related personnel manually contact the maintenance personnel to schedule time for home maintenance.
The inventor of the invention finds that the prior art has the following disadvantages:
in the prior art, in the process of searching and analyzing faults, filling a dispatching order and dispatching, a system is dispersed, the dispatching process is complex, manpower and material resources are wasted due to the dependence on manual work, and the efficiency is low.
Disclosure of Invention
The embodiment of the invention provides an automatic dispatching method and management equipment, which are used for solving the problems of system dispersion, complicated dispatching process, dependence on manpower, waste of manpower and material resources and low efficiency in the process of searching and analyzing a fault, filling a dispatching order and dispatching in the prior art.
In a first aspect, an embodiment of the present invention provides an automatic dispatch method, which is applied to a management device, and the method includes:
the management equipment responds to a first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein the first fault information corresponds to the first control, and N is an integer greater than or equal to 1;
when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is the contact way of the maintenance personnel which is determined by the management device from a plurality of maintenance personnel according to the first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position.
Optionally, the first failure information further corresponds to another control;
when the management device detects operation for the second control, the first fault information is marked as no dispatch.
Optionally, the method further comprises:
the management equipment marks the first fault information as dispatched.
Optionally, before the management device displays the fault management interface in response to the first operation of the user, the method further includes:
the management equipment receives fault information sent by the household appliance equipment; the fault information comprises one or more of the name, the model, the fault time, the fault type or the fault frequency of the household electrical appliance.
Optionally, the display order of the N fault information on the fault management interface is determined by the management device according to the level between the N faults;
the grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults.
Optionally, the determining, by the management device, a contact manner of a service person closest to a first geographical location from among the plurality of service persons according to the first geographical location of the occurrence of the fault included in the first fault information includes:
the management equipment determines a second geographical position closest to the first geographical position according to the mapping relation between the information of the maintenance personnel and the geographical position, wherein the maintenance personnel corresponding to the second geographical position are the information of the maintenance personnel closest to the first geographical position;
and the management equipment searches the contact way of the maintenance personnel from the determined information of the maintenance personnel.
Optionally, when the management device detects an operation for a first control, sending the first fault information to the mobile device of the maintenance person according to the determined contact manner of the maintenance person, where the sending includes:
the management equipment detects operation aiming at a first control, the first fault information is sent to a service node, the service node is a service node which is determined by the management equipment from a plurality of service nodes according to a first geographical position of a fault occurrence included in the first fault information and is closest to the first geographical position, and the service node is a maintenance worker which is determined by the management equipment from a plurality of maintenance workers according to the first geographical position and is closest to the first geographical position and sends the first fault information to mobile equipment of the maintenance worker.
In a second aspect, an embodiment of the present invention provides a management device, including: a display unit and a transmission unit;
the display unit is used for responding to a first operation of a user and displaying a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information;
the sending unit is configured to send the first fault information to the mobile device of the maintenance worker according to the determined contact manner of the maintenance worker when the operation for the first control is detected, where the contact manner of the maintenance worker is the contact manner of the maintenance worker closest to the first geographical position, determined by the management device from the plurality of maintenance workers according to the first geographical position where the fault occurs and included in the first fault information.
Optionally, the first failure information further corresponds to another control;
when the display unit detects the operation aiming at the second control, the first fault information is marked as no work dispatch.
Optionally, the display unit is further configured to:
the display unit marks the first fault information as dispatched.
Optionally, when the display unit displays the fault management interface in response to a first operation by a user, the management apparatus further includes a receiving unit configured to:
receiving fault information sent by the household appliance; the fault information comprises one or more of the name, the model, the fault time, the fault type or the fault frequency of the household electrical appliance.
Optionally, the display order of the N fault information on the fault management interface is determined by the display unit according to the level between the N faults;
the grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults.
Optionally, the sending unit determines, from the plurality of service workers according to a first geographical location where the fault occurs included in the first fault information, a contact manner of a service worker closest to the first geographical location, and is specifically configured to:
determining a second geographical position closest to the first geographical position according to the mapping relation between the information of the maintenance personnel and the geographical positions, wherein the maintenance personnel corresponding to the second geographical position are the information of the maintenance personnel closest to the first geographical position;
and searching the contact way of the maintenance personnel from the determined information of the maintenance personnel.
Optionally, when the sending unit detects an operation for the first control, the sending unit sends the first fault information to the mobile device of the maintenance person according to the determined contact manner of the maintenance person, and is specifically configured to:
and when the operation aiming at the first control is detected, sending the first fault information to a service node, wherein the service node is a service node which is determined by the management equipment from a plurality of service nodes according to a first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position, and the service node is a maintenance worker which is determined by the management equipment from a plurality of maintenance workers according to the first geographical position and is closest to the first geographical position and sends the first fault information to the mobile equipment of the maintenance workers.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, which stores a computer program executable by a management apparatus, and when the computer program runs on the management apparatus, the computer program causes the management apparatus to execute the first aspect or any one of the possible design methods of the first aspect.
In a fourth aspect, an embodiment of the present invention provides a method comprising a computer program product, which, when run on a management device, causes the management device to perform the first aspect or any one of the possible designs of the first aspect.
The invention has the following beneficial effects:
in the technical scheme of the embodiment of the invention, the management equipment responds to the first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information; when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is determined by the management device according to the first geographical position of the fault occurrence contained in the first fault information and is the contact way of the maintenance personnel closest to the first geographical position and from the plurality of maintenance personnel. In the mode, the management equipment can finish automatic dispatching in one system through one-key operation, the system is centralized, the dispatching process is simplified, a large amount of manpower and material resources are not needed, and the efficiency is high.
Drawings
Fig. 1 is a schematic diagram of an application scenario provided in an embodiment of the present invention;
fig. 2 is a schematic flow chart illustrating an automatic dispatching method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a fault management interface according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of another fault management interface provided by an embodiment of the invention;
FIG. 5 is a diagram illustrating a dispatch list according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of another dispatch list provided in the embodiments of the present invention;
fig. 7 is a schematic structural diagram of a management device according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of another management device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The shapes and sizes of the various elements in the drawings are not to scale and are merely intended to illustrate the invention.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention. The application scene comprises a plurality of household appliances, management equipment and mobile equipment of maintenance personnel. When a certain household appliance, such as the household appliance 1, among the plurality of household appliances has a fault, the household appliance 1 may record fault information and send the recorded fault information to the management device, and the management device determines a suitable maintenance person according to the fault information and sends the fault information of the household appliance 1 to the determined mobile device, such as the mobile device 2, of the maintenance person.
Fig. 2 is a schematic flow chart illustrating an automatic dispatch method according to an embodiment of the present invention. This approach is applicable to the application scenario shown in fig. 1 or a similar application scenario, and is applicable to the management device shown in fig. 1. As shown in fig. 2, the flow of the method includes:
step 201: the management equipment responds to a first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein the first control corresponding to the first fault information is an integer greater than or equal to 1.
Step 202: when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is determined by the management device according to the first geographical position of the fault occurrence contained in the first fault information and is the contact way of the maintenance personnel closest to the first geographical position and from the plurality of maintenance personnel.
As can be seen from the foregoing, when a user's home appliance has failed and needs to request a service, failure information is transmitted to the management apparatus. The home appliance device may send the failure information to the management device in a plurality of ways. For example, the home appliance sends the fault information to the server, and then the server sends the received fault information to the management device, that is, the home appliance is connected to the management device through a server.
Optionally, the failure information includes one or more of a name, a model, a time of failure, a type of failure, or a number of times of failure of the home appliance. For example, the name of the home appliance is air conditioner, the model is 001, the fault time is No. 10 and No. 2 in 2018, the fault type is high-voltage protection, the fault frequency is 2 times, and the like.
Alternatively, the home appliance may be a refrigerator, a smart air conditioner, a television, or the like. The management device can be a computer, a mobile phone and the like. When the management device is a mobile phone, an Application (APP) is installed on the mobile phone, and when the APP is logged in, a fault management interface can be displayed to execute corresponding operation.
Optionally, the management device displays a fault management interface in response to a first operation of the user (i.e., the management device displays the received fault information in the fault management interface); the fault management interface includes N pieces of fault information, where N is an integer greater than or equal to 1, and the first control corresponds to the first fault information (that is, step 201).
Fig. 3 is a schematic view of a fault management interface according to an embodiment of the present invention. As shown in fig. 3, N pieces of fault information are displayed in the fault management interface, where each piece of fault information includes a name, a model, a time when a fault occurs, a fault type, or a number of times of the fault occurs, of the home appliance. One of the pieces of failure information corresponds to two controls (such as a dispatching control and a non-dispatching control). Taking the first failure information as an example, the first failure information corresponds to a first control (dispatching control) and a second control (not dispatching control).
Optionally, when the management device detects an operation on the first control, the first fault information is sent to a mobile device (e.g., a mobile phone, etc.) of the maintenance person according to a contact manner of the maintenance person, where the contact manner of the maintenance person is a contact manner of the maintenance person closest to the first geographical location, determined by the management device according to the first geographical location where the fault occurs and included in the first fault information, that is, step 202.
Optionally, the management device may determine, according to a mapping relationship between the service person information and the geographic position, a second geographic position closest to the first geographic position, where the service person information corresponding to the second geographic position is the service person closest to the first geographic position. For example, please refer to table 1, which is an example of a mapping relationship between the serviceman information and the geographic location provided in the embodiment of the present application.
TABLE 1
As shown in table 1, when the management device determines that the distance from the second geographic location is the closest to the first geographic location, zhang san is the service person closest to the first geographic location. The management device finds the contact way of Zhang III in the information of Zhang III and sends the first fault information to the mobile device of Zhang III according to the contact way.
It should be noted that, in table 1, the contact way of the maintenance person is a mobile phone number as an example, and in practical application, the contact way of the maintenance person may also be WeChat, QQ, and the like of the maintenance person.
Alternatively, the management apparatus may transmit the first failure information to the mobile apparatus of the serviceman in various ways.
The first method is as follows:
the management equipment detects operation aiming at the first control, sends first fault information to the service node, the service node is the service node which is determined by the management equipment from the multiple service nodes according to the first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position, the service node determines a maintenance worker which is closest to the first geographical position from the multiple maintenance workers according to the first geographical position, and sends the first fault information to the mobile equipment of the maintenance worker.
In this manner, the mapping relationships shown in table 1 may be stored at the server node. The management device may store the geographical position of each service node, and determine, according to the first geographical position of the first fault information, the service node closest to the first geographical position, and then send the first fault information to the service node. The service node determines the appropriate contact details for the service person according to table 1. In this way, the management device distributes the calculation amount to each service node uniformly, which is helpful for saving the calculation amount of the management device.
The second method comprises the following steps:
the management device stores a table 1 in the management device, determines a second geographical position closest to a first geographical position of first fault information, searches maintenance personnel information corresponding to the second geographical position in the table 1, and searches a contact way of the maintenance personnel from the maintenance personnel information. The management device sends the first fault information to the mobile device of the maintenance personnel.
With continued reference to fig. 3, when the management device detects an operation for the first control (dispatch control), the management device marks the first failure information as dispatched. When the management device detects an operation for a second control (no-dispatch control), the first failure information is marked as no-dispatch.
Optionally, with continued reference to fig. 3, the display order of the N fault information on the fault management interface is determined by the management device according to the level between the N faults. The grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults. For example, a manager adds important fault information to a fault management interface to perform important monitoring, sorts the important fault information before other fault information, and marks the important fault information with mark information (for example, the mark information may be a font color, a highlight background, or the like), so as to enhance reminding, and easily find the important fault information during fault query. For another example, the management device sorts the fault information according to the fault reporting times of the fault information, for example, the fault management interface preferentially displays the fault information of multiple fault reports, and marks the fault information with the mark information different from the key fault information, so as to improve the warning degree.
Optionally, in order to make the query result closer to the query result desired by the user, the administrator sets five different processing states for the fault information, i.e., unprocessed, dispatching, completed, failed dispatching, and closed. Under different dispatching states, corresponding dispatching operation can be carried out on the project, and the dispatching efficiency is improved. It should be noted that, in practical applications, a person skilled in the art may add other states, such as to-be-closed and closed refund states, to the processing state according to practical requirements.
The process of dispatching is described as follows:
referring to fig. 4, when a management device of another schematic diagram of a fault management interface provided in an embodiment of the present invention receives fault information sent by a home appliance device, the management device defaults that the fault information is in an "unprocessed" state, and the fault information in the state may perform two operations of dispatching and not dispatching. If the work is dispatched, after the manager fills the information of the work dispatching order, the fault information state is changed into a 'work dispatching in progress' state; if the work is not dispatched, the reason for not dispatching needs to be filled (the reason why the project is not dispatched is convenient for a manager to check in the later-stage examination), and the state of the fault information is changed into a state of waiting for closing.
Fig. 5 is a schematic diagram of a dispatch list according to an embodiment of the present invention. Optionally, as shown in fig. 3 to fig. 5, after the management device detects that the user triggers the operation of the dispatch control, a dispatch list may be displayed, where fault information and other information, such as customer information, are displayed. The manager can confirm whether the fault information and the customer information are correct through the dispatch list. When the management device detects that the manager triggers the dispatch control in the dispatch list, the first fault information is sent to the mobile device of the maintenance person according to the determined contact manner of the maintenance person, and the contact manner of the maintenance person is the contact manner of the maintenance person closest to the first geographical position, which is determined by the management device from the multiple maintenance persons according to the first geographical position where the fault occurs and contained in the first fault information (the content of the above description is introduced, and for the sake of brevity of the description, repeated description is omitted here).
Fig. 6 is a schematic diagram of another work order provided in the embodiment of the present invention. As shown in fig. 6, when the dispatch list information is incomplete, and the conditions that the service person cannot acquire the contact information and the detailed address of the customer, or the acquired mobile phone number of the customer is stopped and cannot contact the customer occur, the dispatch cannot be continued, and the status of the fault information becomes a "failed dispatch" status. With continued reference to fig. 5 and fig. 6, after the management device detects the dispatch control in the dispatch list shown in fig. 5, if the dispatch list is incomplete, the management device displays a prompt message (as shown in fig. 6), where the prompt message is used to prompt the manager that the dispatch list is incomplete and the dispatch fails.
Optionally, as shown in fig. 3, when the management device detects that the user triggers the no-dispatch control, after the administrator fills the no-dispatch reason, the fault information state is changed to a "to-be-closed" state, and after the audit of the to-be-auditor is performed, it is determined whether to reject the dispatch. And if the reason for rejecting the dispatching is unreasonable, the dispatching operation is continued to be changed into a closing and refunding state.
Alternatively, after the repair of the trouble information by the serviceman is completed, the state of the trouble information becomes the "completed" state, and the dispatch of the project is completed.
Alternatively, by performing corresponding operations in various dispatch states, the management device can count the dispatch conditions, i.e. count the total number of fault messages, the total number of dispatches, the total number of successful dispatches, the total number of failed dispatches, the total number of shutdown dispatches, etc., so as to allow the manager to know the overall dispatch profile.
Optionally, in order to ensure accurate dispatching, the phenomena of missing a certain fault information, dispatching error and the like are avoided. The manager may assign different dispatching authorities to employees with different positions, for example, if the first employee team decides whether to dispatch, the manager opens the authority for dispatching and not dispatching (i.e., the authority to operate the management interface shown in fig. 3) for the first employee team, has the authority to fill out the reason for dispatching and not dispatching, and has the authority to modify the reason for dispatching and not dispatching (i.e., the authority to operate the dispatching order shown in fig. 4). The second staff group (i.e. the auditor) can decide whether to stop dispatching, and opens the auditing authority for the second staff group, and audits the reason of no dispatching submitted by the first staff group, if the reason of no dispatching is unreasonable or the project needs to be dispatched, the second staff group is entitled to reject the request of no dispatching, if the reason is reasonable, the second staff group stops dispatching the fault information, and the dispatching is terminated. The third employee group has a viewing and supervising right, and opens a viewing authority for the third employee group, and the employee group has an authority for viewing dispatching list information, non-dispatching reasons and dispatching progress; or a third employee group may have the authority of the first and second employee groups described above.
In the technical scheme of the embodiment of the invention, the management equipment responds to the first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information; when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is determined by the management device according to the first geographical position of the fault occurrence contained in the first fault information and is the contact way of the maintenance personnel closest to the first geographical position and from the plurality of maintenance personnel. In the mode, the management equipment can finish automatic dispatching in one system through one-key operation, the system is centralized, the dispatching process is simplified, a large amount of manpower and material resources are not needed, and the efficiency is high.
Based on the same inventive concept, the embodiment of the invention provides a management device. Fig. 7 is a schematic structural diagram of a management device according to a first embodiment of the present invention. The management device may be a device for managing dispatching in a place such as an enterprise, a factory, and the like, and the embodiment of the present invention is not limited.
As shown in fig. 7, the management apparatus 700 includes: display section 701 and transmission section 702. The display unit 701 is used for responding to a first operation of a user and displaying a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information;
a sending unit 702, configured to send the first fault information to a mobile device of the maintenance worker according to the determined contact manner of the maintenance worker when detecting an operation on the first control, where the contact manner of the maintenance worker is a contact manner of the maintenance worker closest to the first geographic location, determined by the management device from the multiple maintenance workers according to the first geographic location where the fault occurs and included in the first fault information.
Optionally, the first failure information further corresponds to another control;
when the display unit 701 detects an operation for the second control, the first failure information is marked as no dispatch.
Optionally, the display unit 701 is further configured to: and marking the first fault information as dispatched.
Optionally, when the display unit 701 displays the fault management interface in response to the first operation of the user, the management apparatus further includes a receiving unit 703, where the receiving unit 703 is configured to:
receiving fault information sent by the household appliance; the failure information includes one or more of a name, a model, a time of failure, a type of failure, or a number of times of failure of the home appliance.
Optionally, the display order of the N fault information on the fault management interface is determined by the display unit 701 according to the level between the N faults;
the grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults.
Optionally, the sending unit 702 determines, according to the first geographic location where the fault occurs included in the first fault information, a contact manner of a maintenance person closest to the first geographic location from among the plurality of maintenance persons, and is specifically configured to:
determining a second geographical position closest to the first geographical position according to the mapping relation between the information of the maintenance personnel and the geographical positions, wherein the maintenance personnel corresponding to the second geographical position are the information of the maintenance personnel closest to the first geographical position;
and searching the contact way of the maintenance personnel from the determined information of the maintenance personnel.
Optionally, when the sending unit 702 detects an operation for the first control, the first fault information is sent to the mobile device of the serviceman according to the determined contact manner of the serviceman, which is specifically configured to:
and when the operation aiming at the first control is detected, sending first fault information to a service node, wherein the service node is a service node which is determined by the management equipment from the plurality of service nodes according to the first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position, and the service node is a maintenance personnel which is determined from the plurality of maintenance personnel according to the first geographical position and is closest to the first geographical position and sends the first fault information to the mobile equipment of the maintenance personnel.
The management device 700 in this embodiment is based on the same concept as the automatic dispatch method shown in fig. 2, and a person skilled in the art can clearly understand the implementation process of the management device 700 in this embodiment through the foregoing detailed description of the automatic dispatch method, so that for the brevity of the description, no further description is provided here.
Based on the same inventive concept, the embodiment of the invention provides a management device. Fig. 8 is a schematic structural diagram of a management device according to a second embodiment of the present invention. The management device may be a device for managing dispatching in a place such as an enterprise, a factory, and the like, and the embodiment of the present invention is not limited.
As shown in fig. 8, the management apparatus 800 includes: display 801, transmitter 802. Alternatively, the Display 801 may be a Liquid Crystal Display (LCD), a CRT Display (CRT), or the like.
Alternatively, the transmitter 802 may be a satellite transmitter or a network transmitter or the like.
Optionally, a display 801 for displaying a fault management interface in response to a first operation by a user; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information;
and a transmitter 802, configured to, when detecting an operation for the first control, send the first fault information to a mobile device of a maintenance person according to the determined contact manner of the maintenance person, where the contact manner of the maintenance person is a contact manner of the maintenance person closest to the first geographic location, determined by the management device from the multiple maintenance persons according to the first geographic location where the fault occurs and included in the first fault information.
Optionally, the first failure information further corresponds to another control;
when the display 801 detects an operation for the second control, the first failure information is marked as no dispatch.
Optionally, the display 801 is also used to: and marking the first fault information as dispatched.
Optionally, when the display 801 displays the fault management interface in response to a first operation by the user, the management apparatus further includes a receiver 803. Alternatively, the receiver 803 may be a wireless receiver or a bluetooth receiver, etc.
Optionally, the receiver 803 is used for: receiving fault information sent by the household appliance; the failure information includes one or more of a name, a model, a time of failure, a type of failure, or a number of times of failure of the home appliance.
Optionally, the display order of the N fault information on the fault management interface is determined by the display 801 according to the grade between the N faults;
the grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults.
Optionally, the transmitter 802 determines, according to the first geographical location of the fault occurrence included in the first fault information, a contact address of a service person closest to the first geographical location from among the plurality of service persons, and is specifically configured to:
determining a second geographical position closest to the first geographical position according to the mapping relation between the information of the maintenance personnel and the geographical positions, wherein the maintenance personnel corresponding to the second geographical position are the information of the maintenance personnel closest to the first geographical position;
and searching the contact way of the maintenance personnel from the determined information of the maintenance personnel.
Optionally, when the transmitter 802 detects an operation for the first control, the first fault information is sent to the mobile device of the maintenance person according to the determined contact manner of the maintenance person, and is specifically configured to:
and when the operation aiming at the first control is detected, sending first fault information to a service node, wherein the service node is a service node which is determined by the management equipment from the plurality of service nodes according to the first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position, and the service node is a maintenance personnel which is determined from the plurality of maintenance personnel according to the first geographical position and is closest to the first geographical position and sends the first fault information to the mobile equipment of the maintenance personnel.
The management device 800 in this embodiment is based on the same concept as the automatic dispatch method shown in fig. 2, and a person skilled in the art can clearly understand the implementation process of the management device 800 in this embodiment through the foregoing detailed description of the automatic dispatch method, so that for the brevity of the description, no further description is provided here.
Based on the same inventive concept, the embodiment of the invention provides a computer storage medium. Optionally, the computer readable storage medium comprises a computer program which, when run on the management device, causes the management device to perform the steps of the automatic dispatch method described above. Since the computer program in this embodiment and the automatic dispatch method shown in fig. 2 are based on the same concept, and the implementation process of the computer program in this embodiment can be clearly understood by those skilled in the art through the foregoing detailed description of the automatic dispatch method, further description is omitted here for brevity of the description.
Based on the same inventive concept, embodiments of the present invention provide a computer program product, which, when running on a management device, causes the management device to execute the steps of the automatic dispatch method. Since the computer program product in this embodiment and the automatic dispatch method shown in fig. 2 are based on the same concept, and the implementation process of the computer program product in this embodiment can be clearly understood by those skilled in the art through the foregoing detailed description of the automatic dispatch method, further description is omitted here for brevity of the description.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (10)
1. An automatic dispatching method is applied to a management device, and is characterized in that the method comprises the following steps:
the management equipment responds to a first operation of a user and displays a fault management interface; the fault management interface comprises N pieces of fault information, wherein the first fault information corresponds to the first control, and N is an integer greater than or equal to 1;
when the management device detects operation on the first control, the first fault information is sent to the mobile device of the maintenance personnel according to the determined contact way of the maintenance personnel, and the contact way of the maintenance personnel is the contact way of the maintenance personnel which is determined by the management device from a plurality of maintenance personnel according to the first geographical position of the fault occurrence contained in the first fault information and is closest to the first geographical position.
2. The method of claim 1, wherein the first failure information also corresponds to another control;
when the management device detects operation for the second control, the first fault information is marked as no dispatch.
3. The method of claim 1 or 2, wherein the method further comprises:
the management equipment marks the first fault information as dispatched.
4. The method of any of claims 1 or 2, wherein prior to the management device displaying a fault management interface in response to a first operation by a user, the method further comprises:
the management equipment receives fault information sent by the household appliance equipment; the fault information comprises one or more of the name, the model, the fault time, the fault type or the fault frequency of the household electrical appliance.
5. The method according to claim 1 or 2, wherein the display order of the N fault information on the fault management interface is determined by the management device according to the level between N faults; wherein,
the grade between the N faults is used for indicating the sequence of the occurrence time of the N faults; or the grade between the N faults is used for indicating the failure reporting times of the N faults.
6. The method according to claim 1 or 2, wherein the determining, by the management apparatus, the contact information of the service person closest to the first geographical position from among the plurality of service persons based on the first geographical position where the fault included in the first fault information occurred includes:
the management equipment determines a second geographical position closest to the first geographical position according to the mapping relation between the information of the maintenance personnel and the geographical position, wherein the maintenance personnel corresponding to the second geographical position are the information of the maintenance personnel closest to the first geographical position;
and the management equipment searches the contact way of the maintenance personnel from the determined information of the maintenance personnel.
7. The method according to claim 1 or 2, wherein when the management device detects an operation on the first control, sending the first fault information to a mobile device of a serviceman according to the determined contact information of the serviceman, comprises:
the management equipment detects operation aiming at a first control, the first fault information is sent to a service node, the service node is a service node which is determined by the management equipment from a plurality of service nodes according to a first geographical position of a fault occurrence included in the first fault information and is closest to the first geographical position, and the service node is a maintenance worker which is determined by the management equipment from a plurality of maintenance workers according to the first geographical position and is closest to the first geographical position and sends the first fault information to mobile equipment of the maintenance worker.
8. A management device, comprising: a display unit and a transmission unit;
the display unit is used for responding to a first operation of a user and displaying a fault management interface; the fault management interface comprises N pieces of fault information, wherein a first control corresponding to the first fault information;
the sending unit is configured to send the first fault information to the mobile device of the maintenance worker according to the determined contact manner of the maintenance worker when the operation for the first control is detected, where the contact manner of the maintenance worker is the contact manner of the maintenance worker closest to the first geographical position, determined by the management device from the plurality of maintenance workers according to the first geographical position where the fault occurs and included in the first fault information.
9. A computer-readable storage medium, in which a computer program is stored which is executable by a management device, which computer program, when run on the management device, causes the management device to carry out the steps of the method according to any one of claims 1 to 7.
10. An embedded computer program product, characterized in that, when said computer program product is run on a management device, it causes said management device to perform the steps of the method according to any one of claims 1 to 7.
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| CN201811182491.0A CN109377032A (en) | 2018-10-11 | 2018-10-11 | Automatic dispatching method and management equipment |
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| CN112650615A (en) * | 2020-12-30 | 2021-04-13 | 财拓云计算(上海)有限公司 | Fault emergency management method, device, electronic equipment and system |
| CN113298440A (en) * | 2021-06-23 | 2021-08-24 | 海尔数字科技(青岛)有限公司 | Equipment management method, device, server, terminal and storage medium |
| CN114819763A (en) * | 2022-06-27 | 2022-07-29 | 北京神州光大科技有限公司 | Order dispatching control method and system for IT service work order |
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