CN113298440A

CN113298440A - Equipment management method, device, server, terminal and storage medium

Info

Publication number: CN113298440A
Application number: CN202110698205.1A
Authority: CN
Inventors: 陈善德; 杨慧敏; 彭瑱; 王子君
Original assignee: Haier Digital Technology Qingdao Co Ltd; Haier Caos IoT Ecological Technology Co Ltd; Qingdao Haier Industrial Intelligence Research Institute Co Ltd
Current assignee: Haier Digital Technology Qingdao Co Ltd; Haier Caos IoT Ecological Technology Co Ltd; Qingdao Haier Industrial Intelligence Research Institute Co Ltd
Priority date: 2021-06-23
Filing date: 2021-06-23
Publication date: 2021-08-24

Abstract

The invention discloses a device management method, a device, a server, a terminal and a storage medium, and particularly relates to the technical field of automation. The method comprises the following steps: receiving equipment identification information sent by an equipment terminal, and determining a management terminal according to the equipment identification information; sending the equipment identification information to a management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by a management terminal, and sending equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information. According to the technical scheme, the target maintenance personnel maintain the equipment terminal, and the maintenance result is determined and stored according to the maintenance condition information sent by the maintenance terminal, so that the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

Description

Equipment management method, device, server, terminal and storage medium

Technical Field

The embodiment of the invention relates to automation technology, in particular to a device management method, a device, a server, a terminal and a storage medium.

Background

The equipment management is scientific management from planning, designing, selecting types, purchasing, installing, accepting, using, maintaining, repairing, modifying, updating to the whole process of scrapping of the equipment by taking the equipment as a research object, pursuing the comprehensive efficiency of the equipment, applying a series of theories and methods and through a series of technical, economic and organizational measures.

At present, when equipment in a factory or a group is abnormal or has a fault, a manager is generally required to be reported by a worker, the manager notifies a maintenance worker, and the maintenance worker goes to the site to perform equipment abnormality treatment or equipment maintenance, and even a series of process approval is required in the meantime.

In the prior art, when a maintenance worker arrives at a faulty device for maintenance, the previous notification and approval process causes great waste of human resources, and a large amount of time is consumed, so that the device repair dispatching efficiency is low. After the maintenance is finished, the manager usually carries out simple paper record on the maintenance condition and the fault condition of the equipment, the historical abnormity and fault processing information of the equipment are scattered, effective system management is lacked, and the reference of related maintenance experience or maintenance method cannot be provided when the next equipment is in fault, so that the equipment management is not facilitated.

Disclosure of Invention

The invention provides a device management method, a device, a server, a terminal and a storage medium, which are used for realizing the management of a system provided for devices and improving the management efficiency.

In a first aspect, an embodiment of the present invention provides an apparatus management method, including:

receiving equipment identification information sent by an equipment terminal, and determining a management terminal according to the equipment identification information;

sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel;

receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information;

and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information.

Further, the device identification information includes fault information, and accordingly, before receiving the target maintenance person information sent by the management terminal, the method further includes:

and determining recommended maintenance personnel information according to the fault information, and sending the recommended maintenance personnel information to the management terminal, wherein the recommended maintenance personnel information is used for indicating the management terminal to determine target maintenance personnel information.

Further, determining recommended maintenance personnel information according to the fault information comprises:

and searching historical fault information related to the fault information based on a preset fault library, and determining the maintenance personnel information corresponding to the historical fault information as recommended maintenance personnel information.

Further, still include:

determining a preset maintenance scheme according to the fault information;

correspondingly, when sending the device identification information to the maintenance terminal corresponding to the target maintenance personnel information, the method further comprises the following steps:

and sending the preset maintenance scheme to the maintenance terminal.

Further, receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the device terminal based on the maintenance condition information, includes:

receiving the order received, processed and processed sent by the maintenance terminal, and correspondingly determining that the maintenance result is in preparation for maintenance, in-process maintenance and completion of maintenance;

and receiving the refusing information sent by the maintenance terminal, determining that the maintenance result is to be maintained, returning to execute receiving the target maintenance personnel information sent by the management terminal, and sending the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information.

Further, still include:

updating the fault library based on the maintenance condition information and the equipment identification information.

The embodiment of the invention provides a device management method, which comprises the following steps: receiving equipment identification information sent by an equipment terminal, and determining a management terminal according to the equipment identification information; sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information. According to the technical scheme, after the equipment identification information sent by the equipment terminal is received, the management terminal corresponding to the equipment terminal can be determined, and then the equipment identification information can be sent to the management terminal, so that the management terminal can determine the target maintenance personnel information according to the equipment identification information, the target maintenance personnel information sent by the management terminal is received, and the equipment identification information is sent to the maintenance terminal corresponding to the target maintenance personnel information, so that the target maintenance personnel can maintain the equipment terminal according to the equipment identification information received by the maintenance terminal, and then the maintenance condition information sent by the maintenance terminal can be received, and the maintenance result is determined and stored according to the maintenance condition information, so that the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

In a second aspect, an embodiment of the present invention further provides an apparatus management method, including:

receiving equipment identification information sent by a server;

and determining target maintenance personnel information according to the equipment identification information and the trigger information, and sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

Further, before determining the target maintenance personnel information according to the equipment identification information and the trigger information, the method further comprises the following steps:

receiving recommended maintenance personnel information sent by the server;

correspondingly, determining target maintenance personnel information according to the equipment identification information and the trigger information, and the method comprises the following steps:

and determining the target maintenance personnel information according to the equipment identification information, the recommended maintenance personnel information and the trigger information.

Further, after determining the target maintenance personnel information according to the equipment identification information, the method further comprises the following steps:

and sending the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information.

In a third aspect, an embodiment of the present invention further provides an apparatus for device management, including:

the device comprises a determining module, a management terminal and a processing module, wherein the determining module is used for receiving device identification information sent by a device terminal and determining the management terminal according to the device identification information;

the sending module is used for sending the equipment identification information to the management terminal, and the equipment identification information is used for indicating the management terminal to determine the information of the target maintenance personnel;

the interaction module is used for receiving target maintenance personnel information sent by the management terminal and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information;

and the updating module is used for receiving the maintenance condition information sent by the maintenance terminal, and determining and storing the maintenance result of the equipment terminal based on the maintenance condition information.

In a fourth aspect, an embodiment of the present invention further provides an apparatus for device management, including:

the receiving module is used for receiving the equipment identification information sent by the server;

and the determining module is used for determining target maintenance personnel information according to the equipment identification information and the trigger information, and sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

In a fifth aspect, an embodiment of the present invention further provides a server, where the server includes:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the device management method of any of the first aspects.

In a sixth aspect, an embodiment of the present invention further provides a management terminal, where the management terminal includes:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the device management method of any of the second aspects.

In a seventh aspect, an embodiment of the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the device management method according to any one of the first aspect.

In an eighth aspect, the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, are used for executing the device management method according to any one of the second aspects.

In a ninth aspect, the present application provides a computer program product comprising computer instructions which, when run on a computer, cause the computer to perform the device management method as provided in the first aspect.

In a tenth aspect, the present application provides a computer program product comprising computer instructions which, when run on a computer, cause the computer to perform the device management method as provided in the second aspect.

It should be noted that all or part of the computer instructions may be stored on the computer readable storage medium. The computer-readable storage medium may be packaged with a processor of the device management apparatus, or may be packaged separately from the processor of the device management apparatus, which is not limited in this application.

For the descriptions of the second aspect to the tenth aspect in the present application, reference may be made to the detailed description of the first aspect; in addition, for the beneficial effects described in the second to tenth aspects, reference may be made to the beneficial effect analysis of the first aspect, and details are not repeated here.

In the present application, the names of the device management apparatuses mentioned above do not limit the devices or the function modules themselves, and in actual implementation, the devices or the function modules may appear by other names. Insofar as the functions of the respective devices or functional modules are similar to those of the present application, they fall within the scope of the claims of the present application and their equivalents.

These and other aspects of the present application will be more readily apparent from the following description.

Drawings

Fig. 1 is a schematic diagram of a device management system according to an embodiment of the present invention;

fig. 2 is a flowchart of a device management method according to an embodiment of the present invention;

fig. 3 is a flowchart of a device management method according to a second embodiment of the present invention;

fig. 4 is a flowchart of a device management method according to a third embodiment of the present invention;

fig. 5 is a flowchart of a device management method according to a fourth embodiment of the present invention;

fig. 6 is a schematic flowchart of a device management method according to a fifth embodiment of the present invention;

fig. 7 is a schematic flowchart of another device management method according to a fifth embodiment of the present invention;

fig. 8 is a structural diagram of a device management apparatus according to a sixth embodiment of the present invention;

fig. 9 is a structural diagram of a device management apparatus according to a seventh embodiment of the present invention;

fig. 10 is a schematic structural diagram of an electronic device according to a ninth embodiment of the present invention.

Detailed Description

The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.

The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone.

The terms "first" and "second" and the like in the description and drawings of the present application are used for distinguishing different objects or for distinguishing different processes for the same object, and are not used for describing a specific order of the objects.

Furthermore, the terms "including" and "having," and any variations thereof, as referred to in the description of the present application, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, article, or apparatus.

Before discussing exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although a flowchart may describe the operations (or steps) as a sequential process, many of the operations can be performed in parallel, concurrently or simultaneously. In addition, the order of the operations may be re-arranged. The process may be terminated when its operations are completed, but may have additional steps not included in the figure. The processes may correspond to methods, functions, procedures, subroutines, and the like. In addition, the embodiments and features of the embodiments in the present invention may be combined with each other without conflict.

It should be noted that in the embodiments of the present application, words such as "exemplary" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design described herein as "exemplary" or "e.g.," is not necessarily to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the word "exemplary" or "such as" is intended to present concepts related in a concrete fashion.

In the description of the present application, the meaning of "a plurality" means two or more unless otherwise specified.

Fig. 1 is a schematic diagram of a device management system according to an embodiment of the present invention, as shown in fig. 1, the device management system may include a service end 110, and a device terminal 120, a management terminal 130, and a maintenance terminal 140 respectively connected to the service end 110 in a communication manner, the same device management system may include the service end 110, at least one management terminal 130 corresponding to the service end 110, at least one device terminal 120 corresponding to each management terminal 130, and at least one maintenance terminal 140, each device terminal 120 may be connected to the service end 110 in a communication manner through a gateway, and the management terminal 130 and the maintenance terminal 140 may be connected to the service end 110 in a communication manner through a wireless network.

The equipment can be any equipment in a group or a factory, a two-dimensional code or a label is arranged on the equipment, and the equipment information of the equipment can be determined according to the two-dimensional code or the label; the device terminal 120 may be a device terminal 120 corresponding to any device in a group or a factory, and the device terminal 120 may obtain device identification information of the device in real time; the management terminal 130 may be a computer terminal or a mobile terminal, such as a mobile phone or a tablet computer, and a manager may manage at least one device terminal 120 based on the management terminal 130; the maintenance terminal 140 may also be a computer terminal or a mobile terminal, and a maintenance worker may receive the device identification information based on the maintenance terminal 140 to obtain the device and the fault information of the device.

The device management method provided by the present application is described below with reference to the device management system shown in fig. 1.

Example one

Fig. 2 is a flowchart of an apparatus management method according to an embodiment of the present invention, where the embodiment of the present invention is applicable to a server, and the embodiment of the present invention is applicable to performing systematic management on required apparatuses to improve management efficiency. Alternatively, the device management apparatus may be configured in a server. As shown in fig. 2, the method specifically includes the following steps:

step 210, receiving the device identification information sent by the device terminal, and determining the management terminal according to the device identification information.

The device terminal may be loaded on each device to obtain device identification information of each device. The device identification information may include device information and fault information, the device information may further include a device name, a device number, a device manufacturer, a purchase cost, a device function, a device status, historical maintenance information, and the like, and the fault information may further include a fault level, a fault type, a fault description, and the like.

The management terminal may be configured to manage the current device terminal, and one management terminal may manage at least one device terminal.

Specifically, when the device fails, the device terminal may obtain the fault information, and then may determine the device identification information according to the fault information and the device information, so as to send a repair request to the server, where the repair request may include the device identification information. The service end can receive and respond to the repair request sent by the equipment terminal through the gateway, and determines the equipment to be repaired which requests repair and the management terminal to which the equipment belongs according to the equipment information contained in the equipment identification information in the repair request.

In the embodiment of the invention, when the server receives the equipment identification information, the server can determine the equipment corresponding to the equipment identification information, and further can determine the management terminal to which the equipment belongs.

Step 220, sending the device identification information to the management terminal.

The equipment identification information is used for indicating the management terminal to determine target maintenance personnel information. The target maintenance personnel information is the information of the staff who can maintain the equipment to be maintained which is requested to be repaired.

Specifically, the service end may determine a repair work order according to the to-be-repaired device requested to be repaired and the fault description of the device, and send the repair work order to the management terminal, where the repair work order may include device identification information.

In the embodiment of the present invention, the repair work order may include the device identification information, that is, the device information and the fault description, after receiving the repair work order including the device information and the fault description sent by the server, the management terminal may display the repair work order and receive a trigger operation performed by a manager on the repair work order, so as to generate the order dispatching request, where the order dispatching request may include the target service worker information.

And step 230, receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

The target maintenance personnel information can correspond to the maintenance terminals one by one.

Specifically, after receiving a service order request containing target maintenance personnel information, the service end can determine a corresponding maintenance terminal of the target maintenance personnel information and can respond to the service order request to send a repair work order to the maintenance terminal.

In the embodiment of the invention, the order dispatching request can contain at least one target maintenance staff information, and then the order reporting work order can be correspondingly determined and sent to at least one maintenance terminal, and certainly, the service end can also send at least one order reporting work order to the same maintenance terminal at the same time, so that the bidirectional selection of equipment to be maintained and maintenance staff is realized, and the maintenance efficiency can be improved.

And 240, receiving the maintenance condition information sent by the maintenance terminal, and determining and storing the maintenance result of the equipment terminal based on the maintenance condition information.

The maintenance condition information may include a received order, a processed and processed order, and of course, the maintenance condition information may also include reject information.

Specifically, when the maintenance condition information includes the accepted order, the processing center and the processed state, it indicates that the maintenance staff corresponding to the current maintenance terminal can perform maintenance on the device to be maintained corresponding to the repair order, when the order is accepted, the management terminal can determine the maintenance condition information as the accepted order based on the first trigger operation of the maintenance staff on the repair order, and when the maintenance staff arrives at the device to be maintained, the management terminal can determine the maintenance condition information as the processing based on the second trigger operation of the maintenance staff on the repair order, and after the maintenance is finished, the management terminal can determine the maintenance condition information as the processed based on the third trigger operation of the maintenance staff on the repair order. Of course, when the maintenance condition information includes the reject information, it indicates that the maintenance staff corresponding to the current maintenance terminal cannot maintain the device to be maintained corresponding to the repair order, for example, the maintenance staff is maintaining other devices or the maintenance staff cannot process the fault information included in the repair order. At this time, the management terminal may determine the maintenance condition information as rejected based on a rejection triggering operation of the repair order by the service person.

In the embodiment of the invention, when the maintenance condition information is the order, the maintenance personnel is indicated to be ready to maintain the equipment to be maintained, and then the maintenance result can be determined and stored as the ready to maintain according to the order sent by the management terminal; when the maintenance condition information is in process, the maintenance personnel is indicated to be maintaining the equipment to be maintained, and then the maintenance result can be determined and stored as in-process according to the in-process sent by the management terminal; when the maintenance condition information is processed, the maintenance personnel is indicated to finish maintenance on the equipment to be maintained, and then the maintenance result can be determined and stored as the completion of maintenance according to the processing sent by the management terminal. Of course, in practical applications, if a maintenance person arrives at the device to be maintained and finds that the device to be maintained cannot be maintained, the maintenance condition information may also be determined as rejection information based on a rejection triggering operation of the maintenance person on the repair order, and the rejection triggering operation may include a specific description of a reason why the device cannot be maintained.

When the maintenance condition information is the reject information, it indicates that the maintenance personnel corresponding to the maintenance terminal cannot maintain the equipment to be maintained, and further, the maintenance result can be determined and stored as the equipment to be maintained according to the reject information sent by the management terminal.

It should be noted that, when it is determined and stored that the maintenance result is to be maintained, the fault description in the fault information may be updated based on the maintenance result, and the repair order is updated to the updated repair order, and the server may respond to the updated repair order and continue to send the updated repair order including the device identification information to the management terminal.

In the embodiment of the invention, the fault description in the fault information can be updated based on the direct refusal or the specific description of the reason of the incapability of maintenance in the maintenance result.

The equipment management method provided by the embodiment of the invention comprises the steps of receiving equipment identification information sent by an equipment terminal, and determining a management terminal according to the equipment identification information; sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information. According to the technical scheme, after the equipment identification information sent by the equipment terminal is received, the management terminal corresponding to the equipment terminal can be determined, and then the equipment identification information can be sent to the management terminal, so that the management terminal can determine the target maintenance personnel information according to the equipment identification information, the target maintenance personnel information sent by the management terminal is received, and the equipment identification information is sent to the maintenance terminal corresponding to the target maintenance personnel information, so that the target maintenance personnel can maintain the equipment terminal according to the equipment identification information received by the maintenance terminal, and then the maintenance condition information sent by the maintenance terminal can be received, and the maintenance result is determined and stored according to the maintenance condition information, so that the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

Example two

Fig. 3 is a flowchart of a device management method according to a second embodiment of the present invention, which is applicable to a server and is embodied on the basis of the first embodiment. Wherein explanations of the same or corresponding terms as those of the above embodiments are omitted. Referring to fig. 3, the method may further include:

and 310, receiving the equipment identification information sent by the equipment terminal, and determining the management terminal according to the equipment identification information.

And step 320, sending the equipment identification information to the management terminal.

The equipment identification information is used for indicating the management terminal to determine target maintenance personnel information, and the equipment identification information comprises fault information.

And 330, determining recommended maintenance personnel information and a preset maintenance scheme according to the fault information, and sending the recommended maintenance personnel information to the management terminal.

The recommended maintenance personnel information is used for indicating the management terminal to determine target maintenance personnel information.

In one embodiment, determining recommended maintenance personnel information based on the fault information includes:

The preset fault library can correspondingly store historical fault information and maintenance personnel information corresponding to the historical fault information, and certainly can also store historical maintenance schemes corresponding to the historical fault information.

Specifically, the server can search historical fault information related to the fault information from a preset fault library according to the fault level and the fault type contained in the fault information, and determine maintenance staff information corresponding to the historical fault information, and the maintenance staff corresponding to the historical fault information can maintain the fault of the level or the type, so that the maintenance staff information corresponding to the historical fault information can be determined as recommended maintenance staff information, and the recommended maintenance staff information is sent to the management terminal. Accordingly, after receiving the repair work order containing the recommended repair person information, the management terminal can trigger operation to determine the target repair person information based on the selection of the repair work order by the management person.

Of course, when the server searches the historical fault information related to the fault information, the server may also determine the historical maintenance schemes corresponding to the historical fault information, and may integrate the historical maintenance schemes to determine the preset maintenance scheme.

In the embodiment of the present invention, the execution sequence of step 320 and step 330 is not specifically limited, and step 320 may be executed first and then step 330 is executed, or step 330 may be executed first and then step 320 is executed, and of course, step 320 and step 330 are executed at the same time.

And 340, receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information and the preset maintenance scheme to a maintenance terminal corresponding to the target maintenance personnel information.

Specifically, the management terminal may determine the target maintenance person information according to the recommended maintenance person information and the device identification information, the service end may receive the target maintenance person information sent by the management terminal, and may send the preset maintenance scheme and the device identification information determined in the foregoing step 330 to the maintenance terminal corresponding to the target maintenance person information. The maintenance terminal may receive a repair order including the device identification information and the preset maintenance plan, and may determine the maintenance condition information based on a trigger operation of a maintenance worker.

In the embodiment of the invention, the server side sends the preset maintenance scheme to the maintenance terminal to be displayed for the reference of maintenance personnel, so that the times and probability of transferring the repair work order to the next maintenance terminal can be reduced.

And 350, receiving the maintenance condition information sent by the maintenance terminal, and determining and storing the maintenance result of the equipment terminal based on the maintenance condition information.

In one embodiment, step 350 may specifically include:

receiving the order received, processed and processed sent by the maintenance terminal, and correspondingly determining that the maintenance result is in preparation for maintenance, in-process maintenance and completion of maintenance; and receiving the refusing information sent by the maintenance terminal, determining that the maintenance result is to be maintained, returning to execute receiving the target maintenance personnel information sent by the management terminal, and sending the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information.

It should be noted that the maintenance terminal can acquire the device information of the device to be maintained by scanning the two-dimensional code information or the label information on the device to be maintained, and send the maintenance condition information of the device to be maintained to the server through photographing and description.

Of course, when the maintenance condition information includes the reject information, it indicates that the maintenance staff corresponding to the current maintenance terminal cannot maintain the equipment to be maintained corresponding to the repair order. At this time, the maintenance condition information may be determined as the denial information based on the denial triggering operation of the repair order by the serviceman.

And step 360, updating the fault library based on the maintenance condition information and the equipment identification information.

Specifically, the device identification information and the maintenance condition information may be stored in the fault library correspondingly, and of course, if the device has the historical fault information, the historical maintenance condition information, and the historical maintenance plan, the historical fault information, the historical maintenance condition information, and the historical maintenance plan may be updated based on the current fault information, the current maintenance condition information, and the current maintenance plan of the device.

According to the technical scheme, the fault information can be uploaded to the server side in real time, the preset maintenance scheme is determined, the maintenance condition information is determined, and the maintenance result is determined, so that simple table drawing in the traditional equipment maintenance management mode is replaced, all maintenance records are related to complete closed loop of equipment management, and benefit maximization is realized.

Receiving equipment identification information sent by an equipment terminal, and determining a management terminal according to the equipment identification information; sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information. According to the technical scheme, after the equipment identification information sent by the equipment terminal is received, the management terminal corresponding to the equipment terminal can be determined, and then the equipment identification information can be sent to the management terminal, so that the management terminal can determine the target maintenance personnel information according to the equipment identification information, the target maintenance personnel information sent by the management terminal is received, and the equipment identification information is sent to the maintenance terminal corresponding to the target maintenance personnel information, so that the target maintenance personnel can maintain the equipment terminal according to the equipment identification information received by the maintenance terminal, and then the maintenance condition information sent by the maintenance terminal can be received, and the maintenance result is determined and stored according to the maintenance condition information, so that the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

In addition, in the embodiment of the invention, recommended maintenance personnel information and a preset maintenance scheme can be determined according to the fault information, the recommended maintenance personnel information is sent to the management terminal, and the preset maintenance scheme is sent to the maintenance terminal, so that the management terminal can trigger the determination of target maintenance personnel information through the recommended maintenance personnel information based on the selection of the management personnel, and the maintenance terminal can maintain the equipment according to the preset maintenance scheme.

Furthermore, the fault library can be updated based on the maintenance condition information and the equipment identification information, so that when equipment breaks down next time, more accurate recommended maintenance personnel information and a preset maintenance scheme can be determined according to the fault library.

In addition, the method also realizes the visual management of the repair work order, and can carry out statistics and intelligent analysis on key indexes such as fault type, fault frequency, fault rate, downtime, mean fault interval time, maintenance response time, mean fault repair time and the like. And the equipment terminal automatically reports the fault information, so that the equipment fault maintenance service is tracked in the whole process, the repair guidance is fast, the maintenance related solutions are intelligently matched and recommended, and the predictive maintenance is realized. The equipment maintenance management is standardized, scientific and intelligent, the equipment failure rate is reduced, the equipment stability is kept, and the enterprise asset benefits are comprehensively improved.

EXAMPLE III

Fig. 4 is a flowchart of an apparatus management method provided in the third embodiment of the present invention, where the third embodiment of the present invention is applicable to a management terminal to perform systematic management on required apparatuses, so as to improve management efficiency. The method may be performed by a device management apparatus, which may be implemented by means of software and/or hardware. Optionally, the device management apparatus may be configured in a management terminal, and the management terminal may be an electronic device such as a notebook computer, a smart tablet, or a mobile phone. As shown in fig. 4, the method specifically includes the following steps:

and step 410, receiving the equipment identification information sent by the server.

Specifically, the management terminal may receive a repair work order sent by the server based on the wireless network, and the repair work order may include the device identification information.

Step 420, determining target maintenance personnel information according to the equipment identification information and the trigger information, and sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

The repair order may include the device identification information, that is, the device information and the fault description. The target maintenance personnel information can correspond to the maintenance terminals one to one.

Specifically, after receiving a repair work order containing equipment information and fault description sent by a server, the management terminal can display the repair work order, receive trigger information generated by trigger operation of a manager on the repair work order, determine target repair staff information according to the equipment identification information and the trigger information, and further generate a dispatching request according to the target repair staff information, wherein the dispatching request can include the target repair staff information. The management terminal can also send the order dispatching request containing the target maintenance personnel information to the server, so that the server sends the order dispatching request containing the target maintenance personnel information to the maintenance terminal corresponding to the target maintenance personnel information.

In the device management method provided by the third embodiment of the present invention, device identification information sent by a server is received; and determining target maintenance personnel information according to the equipment identification information and the trigger information, and sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information. According to the technical scheme, after the equipment identification information is received, the target maintenance personnel information can be determined according to the equipment identification information, so that the server side sends the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information, and then maintenance personnel can maintain the equipment conveniently based on the equipment identification information displayed by the maintenance terminal, the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

Example four

Fig. 5 is a flowchart of a device management method according to a fourth embodiment of the present invention, which is applicable to a management terminal and is embodied on the basis of the third embodiment. Wherein explanations of the same or corresponding terms as those of the above embodiments are omitted. Referring to fig. 5, the method may further include:

and step 510, receiving the device identification information sent by the server.

And step 520, receiving the recommended maintenance personnel information sent by the server.

And step 530, determining target maintenance personnel information according to the equipment identification information and the trigger information.

In one embodiment, step 530 may specifically include:

Specifically, when receiving and displaying the device identification information and the recommended maintenance personnel information, the management terminal can receive selection trigger information of a manager based on the recommended maintenance personnel information to determine target maintenance personnel information; when receiving and displaying the equipment identification information, the management terminal can receive input trigger information of a manager based on the equipment identification information so as to determine target maintenance personnel information.

And 540, sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

Specifically, the management terminal can send a dispatching request containing the information of the target maintenance personnel to the server, and after receiving the dispatching request containing the information of the target maintenance personnel, the server can determine the corresponding maintenance terminal of the information of the target maintenance personnel and can respond to the dispatching request to send a repair work order to the maintenance terminal.

And 550, sending the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information.

Wherein, the management terminal can be connected with the maintenance terminal in a communication way.

Specifically, the management terminal may directly send the order dispatching request including the target maintenance staff information to the maintenance terminal without passing through the service terminal.

Of course, in practical applications, after steps 510-530 are performed, step 540 or step 550 may be performed to send the order request to the maintenance terminal.

In the device management method provided by the fourth embodiment of the present invention, device identification information sent by a server is received; receiving recommended maintenance personnel information sent by the server; determining target maintenance personnel information according to the equipment identification information and the trigger information; sending the target maintenance personnel information to the server side so that the server side sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; or, the equipment identification information is sent to the maintenance terminal corresponding to the target maintenance personnel information. According to the technical scheme, after the equipment identification information is received, the target maintenance personnel information can be determined according to the equipment identification information, so that the server side sends the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information, and then maintenance personnel can maintain the equipment conveniently based on the equipment identification information displayed by the maintenance terminal, the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

In addition, the management terminal can also directly send the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information, the repair dispatching efficiency of the equipment is further improved, and systematic management of the equipment is realized.

EXAMPLE five

Fig. 6 is a schematic flowchart of a device management method according to a fifth embodiment of the present invention, which is applicable to a situation that devices are needed to perform systematic management, so as to improve management efficiency. On the basis of the above embodiments, the embodiments of the present invention mainly represent the interaction process between the server and the management terminal in the device management method. As shown in fig. 6, the method specifically includes the following steps:

step 610, the server receives the device identification information sent by the device terminal;

611, the server determines a management terminal corresponding to the device terminal according to the device identification information;

step 612, the server determines recommended maintenance personnel information and a preset maintenance scheme according to the fault information contained in the equipment identification information;

step 613, the server side sends the equipment identification information and the recommended maintenance personnel information to the management terminal;

step 614, the management terminal displays equipment identification information and recommended maintenance personnel information, and determines target maintenance personnel information based on selection trigger operation of management personnel;

step 615, the management terminal sends the target maintenance personnel information to the server;

step 616, the server receives the information of the target maintenance personnel and determines a maintenance terminal corresponding to the information of the target maintenance personnel;

step 617, the service end sends the equipment identification information and the preset maintenance scheme to the maintenance terminal;

step 618, displaying the equipment identification information and a preset maintenance scheme by the maintenance terminal, and determining maintenance condition information based on the trigger operation of maintenance personnel;

step 619, the maintenance terminal sends maintenance condition information to a server;

step 620, the server determines and stores the maintenance result of the equipment terminal according to the maintenance condition information;

and step 621, judging whether the maintenance result comprises rejection information.

If the repair result includes rejection information, execution returns to step 614.

Fig. 7 is a flowchart of another device management method according to a fifth embodiment of the present invention, and as shown in fig. 7, steps 615 to 617 in an implementation manner may be replaced with step 622.

And step 622, the management terminal sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

The embodiment of the invention improves the repair dispatching efficiency of the equipment and realizes the systematic management of the equipment.

EXAMPLE six

Fig. 8 is a structural diagram of a device management apparatus according to a sixth embodiment of the present invention, where the device management apparatus can be configured in a server. The apparatus and the device management method of the foregoing embodiments belong to the same inventive concept, and details that are not described in detail in the embodiments of the device management apparatus may refer to the embodiments of the device management method described above.

The specific structure of the device management apparatus is shown in fig. 8, and includes:

a determining module 810, configured to receive device identification information sent by a device terminal, and determine a management terminal according to the device identification information;

a sending module 820, configured to send the device identification information to the management terminal, where the device identification information is used to instruct the management terminal to determine target maintenance staff information;

the interaction module 830 is configured to receive target maintenance person information sent by the management terminal, and send the device identification information to a maintenance terminal corresponding to the target maintenance person information;

an updating module 840, configured to receive the maintenance condition information sent by the maintenance terminal, and determine and store the maintenance result of the device terminal based on the maintenance condition information.

The device management apparatus provided in this embodiment determines the management terminal by receiving the device identification information sent by the device terminal and according to the device identification information; sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information. According to the technical scheme, after the equipment identification information sent by the equipment terminal is received, the management terminal corresponding to the equipment terminal can be determined, and then the equipment identification information can be sent to the management terminal, so that the management terminal can determine the target maintenance personnel information according to the equipment identification information, the target maintenance personnel information sent by the management terminal is received, and the equipment identification information is sent to the maintenance terminal corresponding to the target maintenance personnel information, so that the target maintenance personnel can maintain the equipment terminal according to the equipment identification information received by the maintenance terminal, and then the maintenance condition information sent by the maintenance terminal can be received, and the maintenance result is determined and stored according to the maintenance condition information, so that the repair dispatching efficiency of the equipment is improved, and the systematic management of the equipment is realized.

On the basis of the foregoing embodiment, the device identification information includes fault information, and accordingly, the apparatus further includes:

and the recommended maintenance personnel information determining module is used for determining recommended maintenance personnel information according to the fault information and sending the recommended maintenance personnel information to the management terminal, and the recommended maintenance personnel information is used for indicating the management terminal to determine target maintenance personnel information.

On the basis of the above embodiment, determining recommended maintenance person information according to the fault information includes:

On the basis of the above embodiment, the apparatus further includes:

and the preset maintenance scheme determining module is used for determining a preset maintenance scheme according to the fault information.

Accordingly, the interaction module 830 is further configured to:

and sending the preset maintenance scheme to the maintenance terminal.

On the basis of the foregoing embodiment, the updating module 840 is specifically configured to:

On the basis of the above embodiment, the apparatus further includes:

and the barrier library updating module is used for updating the fault library based on the maintenance condition information and the equipment identification information.

The device management apparatus provided in the embodiment of the present invention can execute the device management method provided in any embodiment of the present invention, and has functional modules and beneficial effects corresponding to the execution method.

EXAMPLE seven

Fig. 9 is a schematic structural diagram of a device management apparatus according to a seventh embodiment of the present invention, where the device management apparatus may be configured in a management terminal. The apparatus and the device management method of the foregoing embodiments belong to the same inventive concept, and details that are not described in detail in the embodiments of the device management apparatus may refer to the embodiments of the device management method described above.

The specific structure of the device management apparatus is shown in fig. 9, and includes:

a receiving module 910, configured to receive device identification information sent by a server;

the determining module 920 is configured to determine target maintenance staff information according to the device identification information and the trigger information, and send the target maintenance staff information to the server, so that the server sends the device identification information to a maintenance terminal corresponding to the target maintenance staff information.

On the basis of the above embodiment, the apparatus further includes:

and the recommended maintenance personnel information receiving module is used for receiving the recommended maintenance personnel information sent by the server.

Accordingly, the determining module 920 is specifically configured to:

On the basis of the above embodiment, the apparatus further includes:

and the sending module is used for sending the equipment identification information to the maintenance terminal corresponding to the target maintenance personnel information.

Example eight

An eighth embodiment of the present invention provides an equipment management system, which belongs to the same inventive concept as the equipment management methods in the foregoing embodiments, and reference may be made to the above embodiments of the equipment management method for details that are not described in detail in the embodiments of the equipment management system.

As shown in fig. 1, the device management system includes: a service terminal 110, a device terminal 120, a management terminal 130, and a maintenance terminal 140.

The server 110 is configured to receive device identification information sent by a device terminal, and determine a management terminal according to the device identification information; sending the equipment identification information to the management terminal, wherein the equipment identification information is used for indicating the management terminal to determine the information of target maintenance personnel; receiving target maintenance personnel information sent by the management terminal, and sending the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information; and receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information.

The device terminal 120 is configured to send the device identification information obtained in real time to the server.

The management terminal 130 is configured to receive the device identification information sent by the server; and determining target maintenance personnel information according to the equipment identification information and the trigger information, and sending the target maintenance personnel information to the server, so that the server sends the equipment identification information to a maintenance terminal corresponding to the target maintenance personnel information.

And the maintenance terminal 140 is used for receiving the equipment identification information.

The device management system provided by the embodiment of the invention can execute the device management method provided by any embodiment of the invention, and has the corresponding functional module and beneficial effect of executing the device management method.

Example nine

Fig. 10 is a schematic structural diagram of an electronic device according to a ninth embodiment of the present invention. FIG. 10 illustrates a block diagram of an exemplary electronic device 11 suitable for use in implementing embodiments of the present invention. The electronic device 11 shown in fig. 10 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.

As shown in fig. 10, the electronic device 11 is represented in the form of a general-purpose computing electronic device. The components of the electronic device 11 may include, but are not limited to: one or more processors or processing units 16, a system memory 28, and a bus 18 that couples various system components including the system memory 28 and the processing unit 16.

Bus 18 represents one or more of any of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, and a processor or local bus using any of a variety of bus architectures. By way of example, such architectures include, but are not limited to, Industry Standard Architecture (ISA) bus, micro-channel architecture (MAC) bus, enhanced ISA bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus.

Electronic device 11 typically includes a variety of computer system readable media. Such media may be any available media that is accessible by electronic device 11 and includes both volatile and nonvolatile media, removable and non-removable media.

The system memory 28 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM)30 and/or cache memory 32. The electronic device 11 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 34 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 10, and commonly referred to as a "hard drive"). Although not shown in FIG. 10, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to bus 18 by one or more data media interfaces. System memory 28 may include at least one program product having a set (e.g., at least one) of program modules that are configured to carry out the functions of embodiments of the invention.

A program/utility 40 having a set (at least one) of program modules 42 may be stored, for example, in system memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which examples or some combination thereof may comprise an implementation of a network environment. Program modules 42 generally carry out the functions and/or methodologies of the described embodiments of the invention.

The electronic device 11 may also communicate with one or more external devices 14 (e.g., keyboard, pointing device, display 24, etc.), with one or more devices that enable a user to interact with the electronic device 11, and/or with any devices (e.g., network card, modem, etc.) that enable the electronic device 11 to communicate with one or more other computing devices. Such communication may be through an input/output (I/O) interface 22. Also, the electronic device 11 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the internet) via the network adapter 20. As shown in FIG. 10, the network adapter 20 communicates with the other modules of the electronic device 11 via the bus 18. It should be appreciated that although not shown in FIG. 10, other hardware and/or software modules may be used in conjunction with electronic device 11, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

The processing unit 16 executes various functional applications and page displays, such as implementing the device management methods provided by the present embodiment,

when the method is applied to a server, the method comprises the following steps:

When the method is applied to a management terminal, the method comprises the following steps:

receiving equipment identification information sent by a server;

Of course, those skilled in the art can understand that the processor may also implement the technical solution of the device management method provided in any embodiment of the present invention.

Example ten

An embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements a device management method such as that provided by the embodiment of the present invention,

receiving equipment identification information sent by a server;

Computer storage media for embodiments of the invention may employ any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. The computer-readable storage medium may be, for example but not limited to: an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

Computer program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, or the like, as well as conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

It will be understood by those skilled in the art that the modules or steps of the invention described above may be implemented by a general purpose computing device, they may be centralized on a single computing device or distributed across a network of computing devices, and optionally they may be implemented by program code executable by a computing device, such that it may be stored in a memory device and executed by a computing device, or it may be separately fabricated into various integrated circuit modules, or it may be fabricated by fabricating a plurality of modules or steps thereof into a single integrated circuit module. Thus, the present invention is not limited to any specific combination of hardware and software.

It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments illustrated herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. A device management method, comprising:

2. The device management method according to claim 1, wherein the device identification information includes failure information,

correspondingly, before receiving the target maintenance personnel information sent by the management terminal, the method further comprises the following steps:

3. The equipment management method according to claim 2, wherein determining recommended maintenance person information according to the fault information comprises:

4. The device management method according to claim 2, further comprising:

determining a preset maintenance scheme according to the fault information;

and sending the preset maintenance scheme to the maintenance terminal.

5. The equipment management method according to claim 1, wherein receiving maintenance condition information sent by the maintenance terminal, and determining and storing a maintenance result of the equipment terminal based on the maintenance condition information comprises:

6. The device management method according to claim 3, further comprising:

7. A device management method, comprising:

receiving equipment identification information sent by a server;

8. The equipment management method according to claim 7, further comprising, before determining target serviceman information from the equipment identification information and the trigger information:

receiving recommended maintenance personnel information sent by the server;

9. The equipment management method according to claim 7, further comprising, after determining target serviceman information from the equipment identification information:

10. An apparatus for managing devices, comprising:

11. An apparatus for managing devices, comprising:

12. A server, characterized in that the server comprises:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the device management method of any of claims 1-6.

13. A management terminal, characterized in that the management terminal comprises:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the device management method of any of claims 7-9.

14. A storage medium containing computer-executable instructions for performing the device management method of any one of claims 1-6 when executed by a computer processor.

15. A storage medium containing computer-executable instructions for performing the device management method of any one of claims 7-9 when executed by a computer processor.