CN110728498A - Information interaction method and device - Google Patents
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- CN110728498A CN110728498A CN201911001294.9A CN201911001294A CN110728498A CN 110728498 A CN110728498 A CN 110728498A CN 201911001294 A CN201911001294 A CN 201911001294A CN 110728498 A CN110728498 A CN 110728498A
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Abstract
The application discloses an information interaction method and device. One embodiment of the method comprises: acquiring alarm information in a monitoring system, wherein the alarm information comprises identity information for representing the identity of a fault module; determining a group associated with the failed module based on the identity information of the failed module, the group comprising technicians associated with the failed module; and acquiring a preset solution associated with the alarm information based on the alarm information, and issuing the solution and the alarm information to a group. The implementation method can establish the information interaction channel between the alarm information and the preset solution and the technical personnel, and improves the efficiency and the intelligence of information interaction.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to the field of information transmission technologies, and in particular, to an information interaction method and apparatus.
Background
With the rapid development and falling of cloud computing, more and more enterprises build their own services on the public cloud and use various cloud services and components. For a medium-and large-scale enterprise, a system of the enterprise is relatively complex, a plurality of modules are deployed on a cloud, and a plurality of cloud components are used, so that when a service fails, personnel needing coordination and information needing synchronization are many and dispersed, and the efficiency of failure handling is seriously affected, for example, related personnel may include own developers of the enterprise, dedicated after-sales support personnel of the cloud service and the components, and the like; if the failure handling efficiency is low, the failure influence is further expanded, so that not only can the customer lose the failure, but also the brand public praise of the cloud computing manufacturer is possibly influenced.
In the prior art, a common fault solution method is to establish a temporary group through instant messaging software on line, manually join related technicians (including related developers, technicians, dedicated after-sales support personnel and the like), and then manually send information such as a fault phenomenon, a fault handling scheme, a fault handling progress and the like to the group; in the cooperative disposal process, if other people need to be introduced, the temporary group needs to be manually added again, and if the disposal is completed, the temporary group is abandoned and cannot be reused again.
Disclosure of Invention
The embodiment of the application provides an information interaction method and device.
In a first aspect, the present application provides an information interaction method, including: acquiring alarm information in a monitoring system, wherein the alarm information comprises identity information for representing the identity of a fault module; determining a group associated with the failed module based on the identity information of the failed module, the group comprising technicians associated with the failed module; and acquiring a preset solution associated with the alarm information based on the alarm information, and issuing the solution and the alarm information to a group.
In some embodiments, determining the group associated with the failed module based on the identity information of the failed module comprises: and in response to finding the group matched with the identity information in a preset database, taking the found group as the group associated with the fault module.
In some embodiments, after obtaining a preset solution associated with the alarm information based on the alarm information and publishing the solution and the alarm information to the group, the method further comprises: in response to receiving an instruction issued by a technician to completion of fault handling in a group, a solution associated with the alarm information is generated and stored.
In some embodiments, after determining the group associated with the failed module based on the identity information of the failed module, the method further comprises: based on the pre-stored contact, a technician associated with the failed module is prompted by sending a voice or text message to enter a group to view the message.
In some embodiments, obtaining alarm information in the monitoring system includes: and acquiring alarm information in the monitoring system at preset intervals.
In a second aspect, the present application provides an information interaction apparatus, including: the system comprises an acquisition module, a fault module and a fault module, wherein the acquisition module is configured to acquire alarm information in a monitoring system, and the alarm information comprises identity information for representing the identity of the fault module; a determining module configured to determine a group associated with the failed module based on the identity information of the failed module, the group including a technician associated with the failed module; and the issuing module is configured to acquire a preset solution associated with the alarm information based on the alarm information and issue the solution and the alarm information to the group.
In some embodiments, the determining module is further configured to: and in response to finding the group matched with the identity information in a preset database, taking the found group as the group associated with the fault module.
In some embodiments, after the publishing module, the apparatus further comprises: and the storage module is configured to generate and store a solution associated with the alarm information in response to receiving an instruction that the fault handling issued to the group by the technician is completed.
In some embodiments, after the determining module, the apparatus further comprises: and the reminding module is configured for reminding technicians related to the fault module to enter the group to view the message by sending voice or text messages based on the pre-stored contact information.
In some embodiments, the obtaining module is further configured to obtain the alarm information in the monitoring system at preset time intervals.
In a third aspect, the present application provides an electronic device comprising one or more processors; a storage device having one or more programs stored thereon that, when executed by the one or more processors, cause the one or more processors to implement a method for template-based alert rendering.
In a fourth aspect, the present application provides a computer readable medium having stored thereon a computer program which, when executed by a processor, implements a method for template-based alert rendering.
According to the information interaction method and the information interaction device, the alarm information in the monitoring system is obtained, and the alarm information comprises the identity information for representing the identity of the fault module; determining a group associated with the failed module based on the identity information of the failed module, the group comprising technicians associated with the failed module; and acquiring a preset solution associated with the alarm information based on the alarm information, and issuing the solution and the alarm information to a group, so that an information interaction channel between the alarm information and the preset solution and technical personnel is established, and the efficiency and intelligence of information interaction are improved.
Drawings
FIG. 1 is an exemplary system architecture diagram in which the present application may be applied;
FIG. 2 is a flow diagram of one embodiment of an information interaction method according to the present application;
FIG. 3 is a schematic diagram of an application scenario of an information interaction method according to the present application;
FIG. 4 is a flow diagram of yet another embodiment of an information interaction method according to the present application;
FIG. 5 is a schematic block diagram of one embodiment of an information interaction device according to the present application;
FIG. 6 is a schematic block diagram of a computer system suitable for use in implementing a server according to embodiments of the present application.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the relevant invention and not restrictive of the invention. It should be noted that, for convenience of description, only the portions related to the related invention are shown in the drawings.
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
FIG. 1 illustrates an exemplary system architecture 100 to which an embodiment of an information interaction method of the present application may be applied.
As shown in fig. 1, the system architecture 100 may include servers 101, 102, networks 103, 104, and terminal devices 105, 106, 107. The server 101 is used to represent a server running an information interaction method, and the server 102 is used to represent a server running a monitoring system. The network 103 is used to represent a medium that provides a communication link between the server 102 running the monitoring system and the server 101 running the information interaction method, and the network 104 is used to represent a medium that provides a communication link between the terminal devices 105, 106, 107 and the server 101. The networks 103, 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
The server 101 operating with the information interaction method interacts with the server 102 operating with the monitoring system through the network 103 to obtain the alarm information sent by the server 102 operating with the monitoring system. The server 101 running the information interaction method interacts with the user terminal devices 105, 106, 107 through the network 104 to build a group through the terminal devices. Among them, the terminal devices 105, 106, 107 may have various instant messaging client applications installed thereon.
The terminal devices 105, 106, 107 may be hardware or software. When the terminal devices 105, 106, 107 are hardware, they may be various electronic devices having a display screen and supporting communication with the cloud server, including but not limited to smart phones, tablet computers, e-book readers, laptop portable computers, desktop computers, and the like. When the terminal devices 105, 106, 107 are software, they can be installed in the electronic devices listed above. It may be implemented as multiple pieces of software or software modules (e.g., software or software modules used to provide distributed services) or as a single piece of software or software module. And is not particularly limited herein.
The servers 101, 102 may be servers that provide various services, such as the aforementioned server running the information interaction method and the server running the monitoring system. The server 101 running the information interaction method may receive the alarm information sent by the server 102 running the monitoring system, and call the instant messenger running on the terminal devices 105, 106, and 107 to create a group based on the alarm information, and issue a preset solution associated with the alarm information.
The servers 101 and 102 may be hardware or software. When the servers 101 and 102 are hardware, they may be implemented as a distributed server cluster composed of multiple servers, or may be implemented as a single server. When the server is software, it may be implemented as a plurality of software or software modules, or may be implemented as a single software or software module. And is not particularly limited herein.
It should be noted that the information interaction method provided in the embodiment of the present application is generally executed by the server 101, and accordingly, the information interaction apparatus is generally disposed in the server 101.
It should be understood that the number of terminal devices 105, 106, 107, networks 103, 104 and servers 101, 102 in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Fig. 2 shows a flow diagram 200 of an embodiment of an information interaction method that can be applied to the present application. The information interaction method comprises the following steps:
In this embodiment, the execution subject (for example, the server 101 shown in fig. 1) may actively acquire the alarm information from the monitoring system in response to receiving the instruction for acquiring the alarm information, or may passively receive the alarm information sent by the monitoring system, which is not limited in this application.
Here, the monitoring system may adopt a system in the prior art or a future development technology for receiving the monitoring data, analyzing the monitoring data, and reporting an alarm, for example, a cloud monitoring system, a Prometheus monitoring system, an Open-falcon monitoring system, and the like, which is not limited in this application.
The monitoring data may be usage, performance and operation of cloud resources such as cloud hosts, cloud hard disks and cloud storage, may be CPU load, API response time, number of service requests in unit time of an application program, number of connections of a database, and the like in a certain host, and is not limited in this application.
The alarm information includes identity information for characterizing the identity of the failed module, where the identity information of the failed module may be the name of the failed module, or an identification number of the failed module, and the like, which is not limited in this application.
In some optional manners, the acquiring of the alarm information in the monitoring system in step 201 may further include: and acquiring alarm information in the monitoring system at preset intervals.
In this implementation manner, the execution main body may actively acquire the alarm information from the monitoring system at intervals of preset time, for example, 5s, 10s, etc., in response to receiving the instruction for acquiring the alarm information, or may passively receive the alarm information sent by the monitoring system at intervals of preset time, for example, 5s, 10s, etc., which is not limited in this application.
The implementation mode acquires the alarm information in the monitoring system at intervals of preset time, and the instantaneity of the interaction information is ensured.
Based on the identity information of the failed module, a group associated with the failed module is determined, step 202.
In this embodiment, the execution subject obtains alarm information, where the alarm information includes identity information of the faulty module. And the execution main body searches whether a group matched with the identity information of the fault module exists in a preset database, if not, an instant communication tool is called to create the group, and technicians related to the fault module are added into the group.
The instant messaging tool can adopt a real-time messaging service tool in the prior art or future development technology, and the real-time messaging service tool can enable a user to establish a certain private chat room in a network. Moreover, most instant messaging service tools have the characteristic of providing status information, wherein the status information comprises a list of contacts, whether the contacts are online and whether the contacts can talk with the contacts.
Here, a group refers to a group in an instant messenger or a set of users of the same nature. Specific forms of the groups include, but are not limited to WeChat groups, QQ groups, and the like. Technicians associated with the faulty modules can perform information interaction in the group, and specifically, the technicians can exchange and discuss technical methods for solving the faults of the faulty modules in the group.
It should be noted that the naming of the group may be performed according to the name of the faulty module, or may be performed according to other information associated with the faulty module, such as fault phenomenon, fault factor, etc., which is not limited in this application.
The execution subject detects whether a group matched with the identity information of the fault module exists, and can perform keyword matching search in a preset database for extracting the keyword of the identity information of the fault module.
In addition, the executive agent may look up the contact details of the technician associated with the failed module in a preset first database. The preset first database is used for storing names of the preset function modules and corresponding contact ways of technicians, the contact ways can include accounts, telephones and the like of the technicians logging in the instant messaging tool, and the executive main body can add the technicians related to the fault modules into the group according to the accounts of the technicians logging in the instant messaging tool.
The technical staff may be a research and development staff, an operation and maintenance staff, or an after-sales supporter, which is not limited in this application.
In some optional manners, after determining the group associated with the failed module based on the identity information of the failed module, the method further comprises: based on the pre-stored contact, a technician associated with the failed module is prompted by sending a voice or text message to enter a group to view the message.
In this implementation, the execution subject searches a preset first database for a contact address of a technician associated with the failed module, where the contact address further includes a telephone of the technician associated with the failed module. After determining the group associated with the failed module based on the identity information of the failed module, the executive body can also remind the related technical personnel of voice or text messages according to the telephone of the related technical personnel.
According to the implementation mode, the technical personnel associated with the fault module are reminded to enter the group to check the message by sending the voice or text message, so that the related technical personnel can be ensured to be on-line and follow-up in time, and the timeliness of information interaction is improved.
In this embodiment, the alarm information may include information such as a fault module, a fault phenomenon, a fault factor, and the like, and in a specific implementation, the alarm information may be structured data, where the structured data is data managed in a form of a relational database table.
The execution subject can search a preset solution corresponding to the fault module and/or fault phenomenon and/or fault factor in a preset second database according to the fault module and/or fault factor, and the like, and issue the solution to the group. The preset second database is used for storing different dimensions such as fault modules, fault phenomena, fault factors and the like to be organized to obtain fault information and a solution corresponding to the fault information.
Here, the solution may be a preset Operation SOP (Standard Operation Procedure) or a preset script tool.
Specifically, the execution subject acquires alarm information, which includes a fault module and a fault phenomenon. The preset second database stores different fault information (various combinations of preset fault modules and different fault phenomena) and solutions corresponding to the different fault information. And the execution main body extracts the keywords in the fault module and the fault phenomenon in the alarm information and the keywords of the fault information in the second database for matching and searching. For the warning information containing multiple keywords, weights can be set for all the keywords in advance, and the keywords with larger weights are preferentially selected for matching and searching. In order to improve the efficiency of matching search, partial keyword matching similar meaning word search can be supported. The partial keywords can be mapped to corresponding fault information in a one-to-one or one-to-many mode.
The execution main body searches in the second database according to the keywords, and if a plurality of pieces of matched fault information are finally searched, the execution main body can preferentially select the first 3 or 5 preset solutions with a large number of matched keywords as the solutions to be sent.
In some optional manners, after acquiring a preset solution associated with the alarm information based on the alarm information in step 203, and publishing the solution and the alarm information to the group, the method further includes: in response to receiving an instruction issued by a technician to completion of fault handling in a group, a solution associated with the alarm information is generated and stored.
In this implementation, after receiving the instruction of completing the fault handling sent by the technician, the execution subject may extract fault information, time information, and the like in the group, organize the fault information, the time information, and the like into a solution associated with the alarm information, and store the solution in the second database.
Further, the executing agent may also send the solution to the relevant technician for reference, and the technician may generate the final solution after making changes and confirmations.
Meanwhile, the execution main body stores the solution, so that the execution main body can call the solution and issue the solution to the group when the execution main body subsequently acquires the similar alarm information.
According to the implementation mode, the solution associated with the alarm information is generated and stored in response to the received instruction of completing the fault handling issued to the group by the technical staff, the preset solution database is enriched, and the problem of low information interaction efficiency caused by the condition that no historical solution can be referred in information interaction and the like is solved.
With continued reference to fig. 3, fig. 3 is a schematic diagram of an application scenario of the information interaction method according to the present embodiment.
In the application scenario shown in fig. 3, a server 301 operating an information interaction method receives alarm information sent by a server 302 operating a monitoring system, where the alarm information includes identity information used to represent an identity of a failed module, and for example, the alarm information indicates that a CPU utilization rate of a cloud server No. 25 of a certain cloud server is greater than 80%, where the identity of the failed module is a CPU of the cloud server No. 25. The server 301 searches in a preset database according to the identity information of the faulty module, i.e., the CPU of the cloud server No. 25, determines whether a group matching the identity information of the faulty module exists, and if not, invokes an instant messaging tool to create the group. In response to the group creation, the server 301 searches a preset first database for a technician associated with the CPU of the fault module No. 25 cloud server and a contact address thereof, wherein the contact address includes an account number of an instant messenger of the technician. And finding out the related technician 1 and the account thereof, the technician 2 and the account thereof, and the technician 3 and the account thereof. Server 301 adds technician 1, technician 2, and technician 3 associated with the CPU of failed module No. 25 cloud server to the group. Wherein the group may run on the terminal devices 303, 304, 305. Then, the server 301 searches, in the preset second database, 3 or 5 solutions associated with the warning information and obtained by searching according to the keyword matching, the solutions being ranked first, according to the fact that the CPU utilization rate of the warning information cloud server is greater than 80%, and issues the solutions and the warning information to the group. The technician 1, the technician 2, and the technician 3 can perform the related art discussion based on the solution and the alarm information by means of the respective terminal devices 303, 304, 305 operating with the instant messaging group.
In addition, after the technical solution associated with the alarm information is issued to the group, the server 301 may also extract fault information, such as time information, event information, and the like, in response to receiving an instruction that the fault handling is completed when the technical solution is issued to the group by the technician, generate a solution associated with the alarm information, and store the solution in the database for calling when similar alarm information is subsequently processed.
According to the information interaction method provided by the embodiment of the disclosure, alarm information in a monitoring system is obtained, wherein the alarm information comprises identity information for representing the identity of a fault module; determining a group associated with the failed module based on the identity information of the failed module, the group comprising technicians associated with the failed module; based on the alarm information, the preset solution associated with the alarm information is obtained, the solution and the alarm information are issued to the group, an information interaction channel between the alarm information and the preset solution and technical personnel can be established, and the efficiency and the intelligence of information interaction are improved.
With further reference to FIG. 4, a flow 400 of yet another embodiment of an information interaction method is shown. The process 400 of the information interaction method includes the following steps:
In this embodiment, details of implementation and technical effects of step 401 may refer to the description of step 201, and are not described herein again.
In this embodiment, the execution subject acquires the identity information of the failed module, detects whether a group matching the identity information of the failed module exists in a preset database, and if so, takes the found group as a group associated with the failed module.
Here, the manner of detecting whether there is a group matching the identity information of the failed module by the execution subject may be that, if the identity information for characterizing the identity of the failed module is the name of the failed module, whether there is a group matching the name of the group with the name of the failed module is retrieved according to the name of the failed module; if the identity information used for representing the identity of the faulty module is the code of the faulty module, whether a group with a group name matched with the code of the faulty module exists or not is searched according to the code of the faulty module, and the like, which is not limited in the present application.
Specifically, the execution main body acquires alarm information, wherein the alarm information comprises a first fault module. The executing agent, upon retrieval that there is no group associated with the first failed module, creates a group that includes the first technician associated with the first failed module. The execution subject acquires alarm information at preset time intervals, for example, 10s, where the alarm information includes a second fault module, where the identity information used for representing the identity of the second fault is the same as the identity information of the first fault, that is, the first fault module and the second fault module are the same fault module or associated fault modules, the execution subject regards a group created according to the first fault as a group associated with the second fault, and, if the second fault module and the first fault module are associated fault modules, that is, the time interval between the occurrence times of the faults of the first fault module and the second fault module satisfies a preset condition, and if the time interval is less than or equal to 5s, a technician associated with the second fault module is added to the group.
In this embodiment, reference may be made to the description of step 203 for details of implementation and technical effects of step 403, which are not described herein again.
Compared to the embodiment shown in fig. 2, the flow 400 of the information interaction method in the embodiment shown in fig. 4 highlights that the searched group is the group associated with the failed module in response to the existence of the group associated with the failed module. Therefore, the scheme described in this embodiment enables the execution subject to respond to the newly generated fault in time, avoids re-creating the group, and further improves the information interaction efficiency.
With further reference to fig. 5, as an implementation of the method shown in the above-mentioned figures, the present application provides an embodiment of an information interaction apparatus, which corresponds to the method embodiment shown in fig. 2, and which can be applied to various electronic devices.
As shown in fig. 5, the information interaction apparatus 500 of the present embodiment includes: the system comprises an acquisition module 501, a determination module 502 and a release module 503.
The obtaining module 501 may be configured to obtain alarm information in the monitoring system.
In this embodiment, the execution subject (for example, the server 101 shown in fig. 1) may actively acquire the alarm information from the monitoring system in response to receiving the instruction for acquiring the alarm information, or may passively receive the alarm information sent by the monitoring system, which is not limited in this application.
Here, the monitoring system may adopt a system in the prior art or a future development technology for receiving the monitoring data, analyzing the monitoring data, and reporting an alarm, for example, a cloud monitoring system, a Prometheus monitoring system, an Open-falcon monitoring system, and the like, which is not limited in this application.
In some optional manners, the obtaining module is further configured to obtain the alarm information in the monitoring system at preset time intervals.
The determining module 502 may be configured to determine a group associated with the failed module based on the identity information of the failed module.
In this embodiment, the execution subject acquires the identity information of the faulty module, searches whether a group matching the identity information of the faulty module exists in a preset database, and if not, invokes an instant messaging tool to create the group, and adds a technician associated with the faulty module to the group.
The instant messaging tool can adopt a real-time messaging service tool in the prior art or future development technology, and the real-time messaging service tool can enable a user to establish a certain private chat room in a network. Moreover, most instant messaging service tools have the characteristic of providing status information, wherein the status information comprises a list of contacts, whether the contacts are online and whether the contacts can talk with the contacts.
In some optional implementations of this embodiment, after determining the group associated with the failed module based on the identity information of the failed module, the method further includes: based on the pre-stored contact, a technician associated with the failed module is prompted by sending a voice or text message to enter a group to view the message.
In this implementation, the execution subject searches a preset first database for a contact address of a technician associated with the failed module, the contact address further including a telephone of the technician associated with the failed module. After determining the group associated with the failed module based on the identity information of the failed module, the executive body can also remind technicians associated with the failed module to enter the group to view messages by sending voice or text messages.
The publishing module 503 may be configured to obtain a preset solution associated with the alarm information based on the alarm information, and publish the solution and the alarm information to the group.
In this embodiment, the alarm information may include information such as a fault module, a fault phenomenon, and a fault factor, and the execution subject may search a preset solution corresponding to the fault module and/or the fault phenomenon and/or the fault factor in a preset second database according to the fault module and/or the fault phenomenon and/or the fault factor, and issue the solution to the group. The preset second database is used for storing different dimensions such as fault modules, fault phenomena, fault factors and the like to be organized to obtain fault information and a solution corresponding to the fault information.
Here, the solution may be a preset Operation SOP (Standard Operation Procedure) or a preset script tool.
In some optional manners, after obtaining a preset solution associated with the alarm information based on the alarm information and publishing the solution and the alarm information to the group, the method further includes: in response to receiving an instruction issued by a technician to completion of fault handling in a group, a solution associated with the alarm information is generated and stored.
In this embodiment, the execution subject may, after receiving an instruction that the technician issues the completion of the fault handling in the group, extract event information, time information, and the like in the group, organize the solution associated with the alarm information, and store the solution in the second database.
Further, the executing agent may also send the solution to the relevant technician for reference, and the technician may generate the final solution after making changes and confirmations.
Meanwhile, the execution main body stores the solution in the second database, and the execution main body can call the solution when the similar alarm information is obtained subsequently, so that the information interaction efficiency is further improved.
Those skilled in the art will appreciate that the information interaction device 500 described above also includes some other well-known structures, such as a processor, memory, etc., which are not shown in fig. 5 in order to not unnecessarily obscure embodiments of the present disclosure.
Referring now to FIG. 6, shown is a block diagram of a computer system 600 suitable for use in implementing a client device or server of an embodiment of the present application.
As shown in fig. 6, the computer system 600 includes a processor (e.g., a central processing unit CPU)601 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)602 or a program loaded from a storage section 608 into a Random Access Memory (RAM) 603. In the RAM 603, various programs and data necessary for the operation of the system 600 are also stored. The CPU 601, ROM 602, and RAM 603 are connected to each other via a bus 604. An input/output (I/O) interface 605 is also connected to bus 604.
The following components are connected to the I/O interface 605: an input portion 606 including a keyboard, a mouse, and the like; an output portion 607 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 608 including a hard disk and the like; and a communication section 609 including a network interface card such as a LAN card, a modem, or the like. The communication section 609 performs communication processing via a network such as the internet. The driver 610 is also connected to the I/O interface 605 as needed. A removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 610 as necessary, so that a computer program read out therefrom is mounted in the storage section 608 as necessary.
In particular, according to an embodiment of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program tangibly embodied on a machine-readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 609, and/or installed from the removable medium 611.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules described in the embodiments of the present application may be implemented by software or hardware. The described modules may also be provided in a processor, which may be described as: a processor includes an acquisition module, a determination module, and a publication module. The names of the modules do not form a limitation to the module itself in some cases, for example, the acquiring module may also be described as a module for acquiring alarm information in a system.
As another aspect, the present application also provides a nonvolatile computer storage medium, which may be the nonvolatile computer storage medium included in the apparatus in the above-described embodiments; or it may be a non-volatile computer storage medium that exists separately and is not assembled into the client device. The non-volatile computer storage medium stores one or more programs that, when executed by a device, cause the device to: acquiring alarm information in a monitoring system, wherein the alarm information comprises identity information for representing the identity of a fault module; determining a group associated with the failed module based on the identity information of the failed module; and acquiring a preset solution associated with the alarm information based on the alarm information, and issuing the solution and the alarm information to a group.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention herein disclosed is not limited to the particular combination of features described above, but also encompasses other arrangements formed by any combination of the above features or their equivalents without departing from the inventive concept. For example, the above features may be replaced with (but not limited to) features having similar functions disclosed in the present application.
Claims (12)
1. An information interaction method, the method comprising:
acquiring alarm information in a monitoring system, wherein the alarm information comprises identity information used for representing the identity of a fault module;
determining a group associated with the failed module based on the identity information of the failed module, the group comprising technicians associated with the failed module;
and acquiring a preset solution associated with the alarm information based on the alarm information, and issuing the solution and the alarm information to a group.
2. The method of claim 1, the determining, based on the failed module, the group associated with the failed module comprising:
and in response to finding the group matched with the identity information in a preset database, taking the found group as the group associated with the fault module.
3. The method of claim 1, after the obtaining a preset solution associated with the alarm information based on the alarm information and publishing the solution and the alarm information to a group, the method further comprising:
in response to receiving an instruction issued by a technician to completion of fault handling in a group, a solution associated with the alarm information is generated and stored.
4. The method of claim 1, after the determining a group associated with a failed module based on identity information of the failed module, the method further comprising:
based on the pre-stored contact, a technician associated with the failed module is prompted by sending a voice or text message to enter a group to view the message.
5. The method of claim 1, wherein the obtaining alarm information in a monitoring system comprises: and acquiring alarm information in the monitoring system at preset intervals.
6. An information interaction apparatus, the apparatus comprising:
the system comprises an acquisition module, a fault module and a fault module, wherein the acquisition module is configured to acquire alarm information in a monitoring system, and the alarm information comprises identity information for representing the identity of the fault module;
a determining module configured to determine a group associated with the failed module based on the identity information of the failed module, the group including a technician associated with the failed module;
and the issuing module is configured to acquire a preset solution associated with the alarm information based on the alarm information and issue the solution and the alarm information to a group.
7. The apparatus of claim 6, the determination module further configured to: and in response to finding the group matched with the identity information in a preset database, taking the found group as the group associated with the fault module.
8. The apparatus of claim 6, after the publication module, further comprising:
and the storage module is configured to generate and store a solution associated with the alarm information in response to receiving an instruction that the fault handling issued to the group by the technician is completed.
9. The apparatus of claim 6, after the determining means, the apparatus further comprising:
and the reminding module is configured for reminding technicians related to the fault module to enter the group to view the message by sending voice or text messages based on the pre-stored contact information.
10. The apparatus of claim 6, the acquisition module further configured to: and acquiring alarm information in the monitoring system at preset intervals.
11. An electronic device, comprising:
one or more processors;
storage means having one or more programs stored thereon which, when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-5.
12. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-5.
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| CN201911001294.9A CN110728498A (en) | 2019-10-21 | 2019-10-21 | Information interaction method and device |
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