CN112348442A - Logistics service method and platform - Google Patents
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Abstract
The invention discloses a logistics service method and a platform, wherein the logistics service method comprises the following steps: receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods; making a freight note based on the logistics service request information; auditing the generated waybill and generating an auditing result; and sending the auditing result to the user side and receiving the logistics service determination message fed back by the user side. The logistics service method solves the problems that in the field of aviation transportation, the coverage of customer service audiences is incomplete and various service customers cannot be covered in the traditional customer service mode in the logistics field, and optimizes, solves and realizes the comprehensive coverage of customer service directions in the field of aviation logistics.
Description
Technical Field
The invention relates to the technical field of logistics. And more particularly, to a logistics service method and platform.
Background
In the current field of customer service logistics, the architecture body comprises two roles of a carrier enterprise and a transceiver, the core service content mainly comprises logistics information inquiry and fee settlement, and the mode is used for logistics enterprises engaged in air transportation and meeting customer service requirements, and the defects are that:
(1) insufficient coverage of the client scope: the service customers involved in air transportation comprise ground operation agents, sales agents, airlines and cargo owners besides the shippers, and the types of the customers needing service are more than those of traditional land transportation;
(2) insufficient coverage of service area: the service requirements of various customers are various, not only information query and expense settlement of goods, but also the traditional customer service mode can not meet the more complicated and various customer service requirements;
(3) data information acquisition is incomplete: the nodes in the air transportation are numerous, the data interoperability of all parties such as customs, goods stations, navigation departments and the like is insufficient, and the problem of poor customer experience caused by incomplete information acquisition cannot be solved only by acquiring freight geographical information, financial information or telephone inquiry and the like;
(4) service types are highly differentiated: the customer service required to be provided in the air transportation is not only after the goods are received and transported, but also before the goods are received and transported, and the traditional customer service is more focused on the customer service after the goods are received and transported, so that the customer service requirement before the goods are received and transported cannot be met.
In summary, based on the above-mentioned great differences, the conventional customer service model has been unable to satisfy various service requirements required by various customers during air transportation. With the gradual landing realization of the internet plus in each industry, the pain point in the traditional mode is solved by using emerging technologies such as the internet and the like, a new thought is provided for the transformation development of the air transport company, and new vitality is injected.
Disclosure of Invention
In order to solve at least one of the technical problems set forth in the background art, the invention provides a logistics service method and a logistics service platform.
An object of the present invention is to provide a logistics service method, including:
receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
making a freight note based on the logistics service request information;
auditing the generated waybill and generating an auditing result;
and sending the auditing result to the user side and receiving a logistics service determination message fed back by the user side.
In a possible implementation manner, the auditing the generated waybill and generating an auditing result include:
auditing the waybill content based on prestored judging information and generating an auditing result;
wherein the audit result comprises that the audit is passed or not passed;
when the verification is passed, informing the user to transport the goods to a logistics transportation center for security inspection;
and when the audit is not passed, marking the reason of the non-passing of the audit.
In one possible implementation, the reason for the non-passing audit includes: the cargo prohibition and the logistics service request information are incomplete.
In a possible implementation mode, the security check result is sent to a user side, and transportation operation is carried out on the goods passing the security check; and informing the user of the failure reason of the goods which fail the security check.
In one possible implementation, the transporting operation includes:
generating cargo transportation logistics path information and time effect information matched with the logistics path information;
transporting goods according to the logistics path information and the aging information;
and when the goods arrive at the destination, sending arrival information to the client.
In one possible implementation, the service method further includes:
and carrying out financial settlement on the freight bill completing the freight transportation. .
Another object of the present invention is to provide a logistics service platform, which comprises:
the receiving unit is used for receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
the bill making unit is used for making a freight bill based on the logistics service request information;
the auditing unit is used for auditing the generated waybill and generating an auditing result;
and the interaction unit is used for sending the auditing result to the user side and receiving the logistics service determining message fed back by the user side.
In one possible implementation, the service platform further includes:
and the storage unit is prestored with judgment information related to the verification of the logistics service request information, stores the waybill and stores the verification result.
In one possible implementation, the service platform further includes:
and the query unit is used for querying the information stored in the storage unit, the logistics path information, the time effectiveness information matched with the logistics path information and the position information of the goods in the transportation process.
In one possible implementation, the service platform further includes:
and the settlement unit is used for performing financial settlement on the freight note after the freight transportation is finished.
The invention has the following beneficial effects:
the logistics service method and the logistics service platform solve the problems that in the field of aviation transportation, in a traditional customer service mode in the logistics field, the coverage of customer service audiences is not comprehensive, and various service customers cannot be covered, optimize, solve and realize comprehensive coverage of customer service directions in the field of aviation logistics; the problems that in the field of aviation logistics, a traditional customer service mode in the logistics field has incomplete function coverage and cannot meet various requirements of various service customers are solved, and the urgent requirements of an aviation logistics enterprise for various requirements of various customers in production and operation and centralized high-efficiency service are really solved and met; the practical problems of cost consumption, untimely and incomplete information acquisition, poor customer experience and the like caused by the fact that the conventional logistics enterprise continues to use a customer service mode are solved.
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The following describes embodiments of the present invention in further detail with reference to the accompanying drawings.
Fig. 1 shows a flowchart of a logistics service method provided by an embodiment of the present application.
Fig. 2 is a block diagram illustrating a logistics service platform according to another embodiment of the present application.
Fig. 3 shows a schematic structural diagram of a computer system provided in another embodiment of the present application.
Detailed Description
In order to more clearly illustrate the invention, the invention is further described below with reference to preferred embodiments and the accompanying drawings. Similar parts in the figures are denoted by the same reference numerals. It is to be understood by persons skilled in the art that the following detailed description is illustrative and not restrictive, and is not to be taken as limiting the scope of the invention.
With the increasing demand of the electronic development of the industry, the paperless and diversified customer service requirements of the industry are met, the comprehensive service capability of customers is improved, the advantages of companies in the global air freight market are kept, and a one-stop comprehensive customer service platform for serving various customers and various requirements is created.
Although a traditional customer service mode can meet part of customer service requirements, in the process of facing the increasing of types of customers and the increasingly diverse service requirements, a large amount of labor, material and time costs are consumed, various requirements of various customers cannot be met, the customer service quality is greatly reduced while the service requirements are increased, more commercial values cannot be mined, and the competitiveness of an enterprise is weakened by insufficient response speed of the requirements.
With the increase of demand and the increase of business, a one-stop service platform begins to gradually become a logistics and related field, the foundation of an important intelligent system in the process of digitization, automation and integration is formed, a one-stop customer service platform becomes an important force for solving the complex customer service management, practice proves that digitization greatly accelerates the information transfer rate, automation effectively reduces the error rate and improves the efficiency, integration practically avoids complex operation, and the traditional customer service mode becomes a serious resistance to business development because of the increasing of customers and demand diversity.
The application of the one-stop comprehensive customer service mode is innovation in the field of customer service, and the electronic, automatic and integrated operation of processes of ordering, prequalification, security inspection, receiving and transporting and the like of goods is realized.
To achieve the above object, as shown in fig. 1, an embodiment of the present application provides a logistics service method including:
s100, receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
s200, making a freight bill based on the logistics service request information;
s300, auditing the generated waybill and generating an auditing result;
s400, sending the auditing result to the user side and receiving the logistics service determination message fed back by the user side.
As will be readily understood by those skilled in the art, the information on the transported goods should include attribute information on the type, weight, shape, and size of the goods.
Most of the existing waybill audits are based on manual processing, which wastes time and labor, consumes a large amount of manpower, material resources and time cost, and cannot meet various requirements of various customers, so in some embodiments, the step S300 further includes the following substeps:
auditing the waybill content based on prestored judging information and generating an auditing result;
wherein the audit result comprises that the audit is passed or not passed;
when the verification is passed, informing the user to transport the goods to a logistics transportation center for security inspection;
and when the audit is not passed, marking the reason of the non-passing of the audit.
The pre-stored judgment information is stored in a memory or a database, and the pre-stored judgment information is used for receiving, screening and importing data information (such as contraband lists, port entrance and exit tax deduction information and the like) related to the transported goods from systems such as an airline billing platform, a customs information system, a ground agent self-owned system and the like, organically integrating the data information, and sorting a large amount of data to generate actually required data information items.
In some embodiments, the reason for the failure to audit includes: the cargo prohibition and the logistics service request information are incomplete.
The centralized pre-examination of the freight note can be realized by the auditing method, the labor cost input is reduced, the saving rate of the paper cost input reaches 100%, the preposed goods are declared and pre-examined, the goods departure jam probability is greatly reduced, and the operation efficiency is improved; and automatic pre-inspection is realized, conventional goods such as ordinary goods without certificates are automatically compared with pre-inspection information and automatically inspected, and the automatic pre-inspection of the whole goods of more than 60 percent is expected to be realized by referring to the proportion of about 70 percent of the existing ordinary goods without certificates.
In some embodiments, the security check result is sent to the user side, and the transportation operation is performed on the goods passing the security check; and informing the user of the failure reason of the goods which fail the security check.
By establishing an online customer management and communication channel, dynamically managing customer information such as contracts and quotations and timely notifying the progress information of goods to the user, the user experience can be improved, and the management and service capabilities of the goods station to the customer can be synchronously improved.
In some embodiments, the transporting operation comprises:
generating cargo transportation logistics path information and time effect information matched with the logistics path information;
transporting goods according to the logistics path information and the timeliness information;
and when the goods arrive at the destination, sending arrival information to the client.
For the goods passing the security check, a path is preset, aging information is set according to the path information, the transportation condition of the goods is fed back in real time through the interaction unit, information intercommunication and dynamic synchronization with a navigation department, a customs department, an identification mechanism and an agent are achieved, a main and branch message is received, analyzed and generated in real time and sent to a production system in a unified mode, and authenticity and uniformity of data information are guaranteed.
In one embodiment, the manifest that completes the shipment of the goods is financially settled.
In a specific example, the logistics service method is described as follows in combination with an actual application scenario:
the logistics service center receives, screens and imports data information (such as contraband lists, port entrance and exit tax deduction information and the like) related to the transported goods from systems such as an airline billing platform, a customs information system, a ground agent self-owned system and the like, organically integrates the data information, arranges a large amount of data, generates actually required data information items, stores the actually required data information items into a corresponding database, and publishes the information in the database;
the goods sender prepares and supplements to generate logistics service request information according to the required data information item, and sends the information to the logistics service platform, and the goods sender can communicate the contents which are not accurately picked by the goods sender with the staff in time through the interaction unit of the logistics service platform, so that the examination speed is accelerated, and the efficiency of transportation work is improved;
the logistics service platform generates an electronic freight note based on the logistics service request information issued by the consignor, and the electronic freight note generated by the logistics service platform can effectively reduce the labor and paper costs, improve the operation efficiency, widen the sufficient income channels and mine the commercial value;
the logistics service platform audits the contents based on the electronic waybill, centralized pre-audit is achieved, labor cost input is reduced, and the saving rate of paper cost input reaches 100%. The method has the advantages that the goods are declared and pre-inspected in a preposed manner, the blocking probability of goods at the port is greatly reduced, the operation efficiency is improved, the pre-inspection information and the automatic inspection are automatically compared for the conventional goods such as the ordinary goods without certificates, and the automatic pre-inspection of the goods with the whole volume of more than 60 percent can be expected according to the proportion of about 70 percent of the existing ordinary goods without certificates;
it should be noted that, besides the centralized pre-review mode through the logistics service platform, the review mode can also be performed through the manual detection mode;
sending the examination result to a consignor through the interaction unit, and reminding the consignor to transport the goods to a logistics transportation center for the examined freight note; and informing the consignor of the failure reason when the examination fails, for example, the goods to be transported are not prohibited to be transported or the logistics service request information is incomplete, informing the consignor of the information to be supplemented for the invoice with the incomplete logistics request information, and after supplementing the logistics request information, the consignor carries out the examination again until the examination passes.
After the document auditor of the goods station informs the ground agent that the audit is passed, the ground agent carries the required paper document and related materials, and transports the goods which are correspondingly passed the audit to the goods station for security check;
the security check personnel of the logistics transportation center check the actual goods transported according to the logistics service request information provided by the consignor during the previous check and the related data files carried by the consignor, and if the logistics service request information is not in or out of the actual goods condition, the goods are transported; if the logistics service request information and the actual goods come in and go out, the goods are refused to be received and transported, and the consignor is required to correct the information and perform the verification again.
It should be noted that, the security check personnel in the logistics transportation center can determine whether to escort the goods, report to the public security organization, and the like according to the actual situation.
After the goods are received and transported, the clients such as the receiver and the sender can inquire the logistics information such as the dynamic geographical position information of the goods in real time through the logistics service platform.
After the goods are delivered to the destination, the receiving and sending party is quickly informed that the goods arrive at the destination through the logistics service platform.
After the consignee client receives the notice that the goods are delivered to the destination port, the consignee client can arrange to pick up the goods from the front.
The receiver-sender client can quickly finish the financial expense settlement on the logistics service platform.
The logistics service method provided by the embodiment solves the problems that in the field of aviation transportation, the coverage of customer service audiences is not comprehensive and various service customers cannot be covered in the traditional customer service mode in the logistics field, and optimizes, solves and realizes the comprehensive coverage of customer service directions in the field of aviation logistics; the problems that in the field of aviation logistics, a traditional customer service mode in the logistics field has incomplete function coverage and cannot meet various requirements of various service customers are solved, and the urgent requirements of an aviation logistics enterprise for various requirements of various customers in production and operation and centralized high-efficiency service are really solved and met; the practical problems of cost consumption, untimely and incomplete information acquisition, poor customer experience and the like caused by the fact that the conventional logistics enterprise continues to use a customer service mode are solved.
In order to implement the logistics service method provided by the foregoing embodiment, as shown in fig. 2, another embodiment of the present application provides a logistics service platform, where the logistics service platform includes:
the receiving unit is used for receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
the bill making unit is used for making a freight bill based on the logistics service request information;
the auditing unit is used for auditing the generated waybill and generating an auditing result;
and the interaction unit is used for sending the auditing result to the user side and receiving the logistics service determining message fed back by the user side.
In order to facilitate auditing and information querying, in some embodiments, the service platform further comprises:
and the storage unit is prestored with judgment information related to the verification of the logistics service request information, stores the waybill and stores the verification result.
In some embodiments, the service platform further comprises:
and the query unit is used for querying the information stored in the storage unit, the logistics path information, the time effectiveness information matched with the logistics path information and the position information of the goods in the transportation process.
In some embodiments, the service platform further comprises:
and the settlement unit is used for performing financial settlement on the freight note after the freight transportation is finished.
It should be noted that the principle and the working flow of the logistics service platform provided in this embodiment are similar to those of the logistics service method, and reference may be made to the above description for relevant parts, which are not described herein again.
As shown in fig. 3, another embodiment of the present application provides a computer system adapted to be used to implement the logistics service method provided by the above-described embodiment, including a central processing module (CPU) that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) or a program loaded from a storage section into a Random Access Memory (RAM). In the RAM, various programs and data necessary for the operation of the computer system are also stored. The CPU, ROM, and RAM are connected thereto via a bus. An input/output (I/O) interface is also connected to the bus.
An input section including a keyboard, a mouse, and the like; an output section including a speaker and the like such as a Liquid Crystal Display (LCD); a storage section including a hard disk and the like; and a communication section including a network interface card such as a LAN card, a modem, or the like. The communication section performs communication processing via a network such as the internet. The drive is also connected to the I/O interface as needed. A removable medium such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive as necessary, so that a computer program read out therefrom is mounted into the storage section as necessary.
In particular, the processes described in the above flowcharts may be implemented as computer software programs according to the present embodiment. For example, the present embodiments include a computer program product comprising a computer program tangibly embodied on a computer-readable medium, the computer program comprising instructions for performing the video decoding method or video decoding method described in the above embodiments. In such an embodiment, the computer program may be downloaded and installed from a network via the communication section, and/or installed from a removable medium.
The flowchart and schematic diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to the present embodiments. In this regard, each block in the flowchart or schematic diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the schematic and/or flowchart illustration, and combinations of blocks in the schematic and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules described in the present embodiment may be implemented by software or hardware. The described modules may also be provided in a processor, which may be described as: a processor comprises a first processing unit, a receiving unit, a ordering unit and the like. Wherein the names of the elements do not in some way constitute a limitation on the elements themselves. For example, the first processing unit may also be described as a "receiving module".
On the other hand, the present embodiment also provides a nonvolatile computer storage medium, which may be the nonvolatile computer storage medium included in the apparatus in the foregoing embodiment, or may be a nonvolatile computer storage medium that exists separately and is not assembled into a terminal. The non-volatile computer storage medium stores one or more programs that, when executed by an apparatus, cause the apparatus to implement a logistics service method.
For example, the logistics service platform of the present application may be loaded on a mobile phone, a tablet Personal Computer (PC), a Personal Digital Assistant (PDA), a smart watch, a netbook, a wearable electronic device, an Augmented Reality (AR) device, a Virtual Reality (VR) device, a robot, and other devices, so as to implement the logistics service method.
In the description of the present application, it should be noted that the terms "upper", "lower", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, which are only for convenience in describing the present application and simplifying the description, and do not indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and operate, and thus, should not be construed as limiting the present application. Unless expressly stated or limited otherwise, the terms "mounted," "connected," and "connected" are intended to be inclusive and mean, for example, that they may be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meaning of the above terms in the present application can be understood by those of ordinary skill in the art as appropriate.
It is further noted that, in the description of the present application, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
It should be understood that the above-mentioned examples are given for the purpose of illustrating the present application clearly and not for the purpose of limiting the same, and that various other modifications and variations of the present invention may be made by those skilled in the art in light of the above teachings, and it is not intended to be exhaustive or to limit the invention to the precise form disclosed.
Claims (10)
1. A logistics service method, comprising:
receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
making a freight note based on the logistics service request information;
auditing the generated waybill and generating an auditing result;
and sending the auditing result to the user side and receiving a logistics service determination message fed back by the user side.
2. The service method of claim 1, wherein the auditing the generated waybill and generating an audit result comprises:
auditing the waybill content based on prestored judging information and generating an auditing result;
wherein the audit result comprises that the audit is passed or not passed;
when the verification is passed, informing the user to transport the goods to a logistics transportation center for security inspection;
and when the audit is not passed, marking the reason of the non-passing of the audit.
3. The service method of claim 2, wherein the reason for the non-passing of the audit comprises: the cargo prohibition and the logistics service request information are incomplete.
4. The service method according to claim 2, wherein the security inspection result is sent to the user terminal, and the transportation operation is performed on the goods passing the security inspection; and informing the user of the failure reason of the goods which fail the security check.
5. The service method of claim 4, wherein the transporting operation comprises:
generating cargo transportation logistics path information and time effect information matched with the logistics path information;
transporting goods according to the logistics path information and the aging information;
and when the goods arrive at the destination, sending arrival information to the client.
6. The service method of claim 5, further comprising:
and carrying out financial settlement on the freight bill completing the freight transportation.
7. A logistics service platform for implementing the service method of any one of claims 1 to 6, comprising:
the receiving unit is used for receiving logistics service request information sent by a user side, wherein the logistics service request information at least comprises receiving and sending user addresses, contact ways and information of transported goods;
the bill making unit is used for making a freight bill based on the logistics service request information;
the auditing unit is used for auditing the generated waybill and generating an auditing result;
and the interaction unit is used for sending the auditing result to the user side and receiving the logistics service determining message fed back by the user side.
8. The service platform of claim 7, further comprising:
and the storage unit is prestored with judgment information related to the verification of the logistics service request information, stores the waybill and stores the verification result.
9. The service platform of claim 2, further comprising:
and the query unit is used for querying the information stored in the storage unit, the logistics path information, the time effectiveness information matched with the logistics path information and the position information of the goods in the transportation process.
10. The service platform of claim 1, further comprising:
and the settlement unit is used for performing financial settlement on the freight note after the freight transportation is finished.
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| CN115147126A (en) * | 2022-06-13 | 2022-10-04 | 东方航空物流股份有限公司 | Freight customer service method and system |
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