CN112198803A - Fault processing method and device, electronic equipment and storage medium - Google Patents
Fault processing method and device, electronic equipment and storage medium Download PDFInfo
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- CN112198803A CN112198803A CN201910611786.3A CN201910611786A CN112198803A CN 112198803 A CN112198803 A CN 112198803A CN 201910611786 A CN201910611786 A CN 201910611786A CN 112198803 A CN112198803 A CN 112198803A
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B15/00—Systems controlled by a computer
- G05B15/02—Systems controlled by a computer electric
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01L—MEASURING FORCE, STRESS, TORQUE, WORK, MECHANICAL POWER, MECHANICAL EFFICIENCY, OR FLUID PRESSURE
- G01L15/00—Devices or apparatus for measuring two or more fluid pressure values simultaneously
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS], computer integrated manufacturing [CIM]
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/26—Pc applications
- G05B2219/2642—Domotique, domestic, home control, automation, smart house
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
Abstract
The invention discloses a fault processing method and device, electronic equipment and a storage medium. The method comprises the following steps: the electronic equipment receives first voice information; the first voice information is received after the electronic equipment fails; identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state; and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state. By adopting the scheme of the invention, the trouble of manually processing the fault by a user or the confusion of manually trying to process the fault under the condition of unfamiliarity with the electronic equipment can be avoided, the difficulty of fault processing by the user is reduced, the time of the user is saved, and the user experience is improved.
Description
Technical Field
The invention relates to the field of household appliances, in particular to a fault processing method and device, electronic equipment and a storage medium.
Background
Some household appliances have complex systems and complex operating environments, so that various faults may occur during operation, and the household appliances cannot operate normally. How to control the household electrical appliance to deal with the failure and recover to the normal operation state is very important.
However, in the related art, the fault handling method of the home appliance needs to be optimized.
Disclosure of Invention
In view of this, embodiments of the present invention provide a fault handling method and apparatus, an electronic device, and a storage medium.
The technical scheme of the embodiment of the invention is realized as follows:
the embodiment of the invention provides a fault processing method applied to electronic equipment, which comprises the following steps:
receiving first voice information; the first voice information is received after the electronic equipment fails;
identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state;
and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state.
In the foregoing solution, before the receiving the first voice information, the method further includes:
receiving second voice information; the second voice information is received after the electronic equipment fails;
identifying the second voice information to obtain a second instruction; the second instruction is used for indicating and reporting the fault of the electronic equipment;
responding to the second instruction, and generating fault information of the electronic equipment; outputting the fault information in a voice mode; wherein the content of the first and second substances,
the receiving the first voice information comprises:
first voice information determined based on the fault information is received.
In the foregoing solution, the responding to the first instruction to control the electronic device to operate includes:
responding to the first instruction, and directly utilizing the first instruction to control the electronic equipment to operate;
alternatively, the first and second electrodes may be,
responding to the first instruction, and determining a fault handling strategy corresponding to the first instruction; and controlling the electronic equipment to operate according to the determined fault handling strategy.
In the foregoing solution, the determining a fault handling policy corresponding to the first instruction includes:
and acquiring a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library.
In the foregoing solution, before the receiving the first voice information, the method further includes:
receiving third voice information; the third voice information is received after the electronic equipment fails;
identifying the third voice information to obtain a third instruction; the third instruction is used for indicating to report at least one fault handling strategy information which can be used;
outputting at least one fault handling policy information that can be used in response to the third instruction; wherein the content of the first and second substances,
the first voice message is generated by selecting a fault handling policy from at least one fault handling policy message that can be used.
In the above scheme, the method further comprises:
and starting a voice recognition function of the electronic equipment.
An embodiment of the present invention further provides a fault processing apparatus, including:
the first receiving module is used for receiving the first voice information; the first voice information is received after the electronic equipment fails;
the first recognition module is used for recognizing the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state;
and the first control module is used for responding to the first instruction and controlling the electronic equipment to operate so as to recover to a normal operation state.
In the above scheme, the apparatus further comprises:
the second receiving module is used for receiving second voice information; the second voice information is received after the electronic equipment fails;
the second recognition module is used for recognizing the second voice information to obtain a second instruction; the second instruction is used for indicating and reporting the fault of the electronic equipment;
the second control module is used for responding to the second instruction and generating fault information of the electronic equipment; outputting the fault information in a voice mode; wherein the content of the first and second substances,
the first receiving module is specifically configured to:
first voice information determined based on the fault information is received.
An embodiment of the present invention further provides an electronic device, including: a processor and a memory for storing a computer program capable of running on the processor;
wherein the processor is configured to perform the steps of any of the above methods when running the computer program.
An embodiment of the present invention further provides a storage medium, where a computer program is stored, and when the computer program is executed by a processor, the steps of any one of the above methods are implemented.
According to the technical scheme provided by the embodiment of the invention, the electronic equipment receives first voice information; the first voice information is received after the electronic equipment fails; identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state; and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state. According to the scheme of the embodiment of the invention, the voice information is utilized to control the electronic equipment with the fault to operate so as to recover to the normal operation state, so that the trouble of manually processing the fault by a user or the confusion of manually trying to process the fault under the condition of unfamiliarity with the electronic equipment can be avoided, the difficulty of processing the fault by the user is reduced, the time of the user is saved, and the user experience is improved.
Drawings
FIG. 1 is a first flowchart illustrating a method for handling a fault according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a second method for handling a fault according to an embodiment of the present invention;
FIG. 3 is a third flowchart illustrating a method for handling a fault according to an embodiment of the present invention;
FIG. 4 is a flow chart of a method for processing faults according to an embodiment of the present invention;
FIG. 5 is a schematic structural diagram of a fault handling apparatus according to an embodiment of the present invention;
fig. 6 is a schematic diagram of a hardware structure of a fault handling apparatus according to an embodiment of the present invention.
Detailed Description
The technical solution of the present invention is further described in detail with reference to the drawings and the specific embodiments of the specification.
The household appliances, especially the household appliances such as the sweeping robot, which have complex systems and complex operating environments, may encounter various faults during operation, and may cause the appliances to be stuck or not to operate due to lack of necessary input and corresponding strategies.
When these problems occur, the user generally will manually solve the problems, which will increase manual operations, and in addition, in the manual processing process, the confusion of solving the problems will also occur under the condition of unfamiliarity with the problems, which greatly increases the difficulty and time of the user in solving the problems, thereby greatly reducing the user experience.
Therefore, in various embodiments of the invention, the electronic device can be controlled to operate through the voice command, so that the electronic device is restored to a normal operation state, and thus, the trouble of manual operation of a user or the confusion of manually trying to solve under an unfamiliar condition can be avoided, the difficulty of solving problems by the user is reduced, the time of the user is saved, and the user experience is improved.
The embodiment of the invention provides a fault processing method, which is applied to electronic equipment, wherein the electronic equipment has a voice recognition function; as shown in fig. 1, the method comprises the steps of:
step 101: receiving first voice information;
here, the first voice information is received after the electronic device malfunctions.
When the electronic device is actually applied, the electronic device can be a household appliance, such as a sweeping robot, an air conditioner, a range hood and the like. Of course, other types of electronic devices are possible as long as they can recognize speech.
Step 102: identifying the first voice information to obtain a first instruction;
here, the first instruction is used for instructing the electronic device to restore a normal operation state.
In practical applications, in order to enable the electronic device to recognize the received voice information, the electronic device needs to turn on a voice recognition function.
Based on this, in an embodiment, the method further comprises:
and starting a voice recognition function of the electronic equipment.
Here, in actual application, the voice recognition function of the electronic device may be started when the electronic device is started; the voice recognition function of the electronic device may also be activated upon detection of a malfunction of the electronic device.
In practical application, the electronic device may start a voice recognition function after receiving an instruction of a user, and in this case, the user may send a command to the electronic device through a system setting (software setting mode) or an external key or the like to start the voice recognition function when the electronic device is started or has a fault; the speech recognition function may also be automatically activated, in which case the electronic device automatically activates the speech recognition function upon start-up or upon failure.
Step 103: and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state.
In the above scheme, the electronic equipment which breaks down is controlled to operate by utilizing the voice information so as to recover to a normal operation state, the trouble of manually processing the faults by a user or the confusion of manually trying to process the faults under the condition of unfamiliarity with the electronic equipment can be avoided, the difficulty of carrying out fault processing by the user is reduced, the time of the user is saved, and the user experience is improved.
In practical application, in order to enable the first voice information sent by the user to correctly control the electronic device to recover to a normal operation state, the user can instruct the electronic device to report the fault information, so that the fault of the electronic device can be better positioned, and the first voice information is determined based on the fault of the electronic device.
Based on this, in an embodiment, before the receiving the first voice information, as shown in fig. 2, the method may further include:
step 201: receiving second voice information;
here, the second voice information is received after the electronic device malfunctions.
In practical application, the second voice message may be any statement capable of expressing a fault for instructing reporting of the electronic device. For example, the second voice message may be an interrogative sentence: "XX (name set by the user for the electronic device), what question you have been about? "; for another example, the second speech information may be a statement: XX, please report fault information.
Step 202: identifying the second voice information to obtain a second instruction;
here, the second instruction is used to instruct reporting of a fault of the electronic device.
Step 203: responding to the second instruction, and generating fault information of the electronic equipment; and outputs the fault information in a voice manner.
Accordingly, the receiving the first voice information includes:
first voice information determined based on the fault information is received.
In practical applications, the faults of the electronic device may include software faults, hardware faults and external environment faults. Wherein, the software fault represents the system fault of the electronic equipment, such as the system crash; the hardware fault represents the conditions of hardware damage, hardware loss and the like of the electronic equipment; the external environment fault indicates a situation that the electronic device cannot normally operate due to an external environment, for example, the sweeping robot is trapped in operation and cannot move along a preset route (for example, trapped at the bottom of a bed, behind a door or cannot pass through a threshold).
In practical application, in order to determine whether the fault occurring in the electronic device is a software fault, a hardware fault or an external environment fault, multiple self-checking modes can be preset in the electronic device for detecting different types of faults.
In practical application, after the fault information of the electronic device is generated in response to the second instruction, the fault of the electronic device can be reported in a manner of presenting the fault information by using a display screen of the electronic device or sending the fault information to a user terminal.
From the above description, it can be seen that, after the user performs voice interaction with the electronic device and the electronic device reports the fault information, the electronic device with the fault is controlled to operate by using appropriate voice information based on the fault information of the electronic device so as to recover to a normal operation state, the fault of the electronic device can be better located, the difficulty of fault processing by the user is reduced, the time of the user is saved, and the user experience is improved.
In practical application, a plurality of fault handling policies (which can also be understood as fault handling manners) may be preset for the electronic device, and when the electronic device fails, a suitable fault handling policy may be adopted to solve the fault as needed. In this case, when the electronic device fails, a user may select an appropriate failure handling policy for the electronic device, so that the user can know multiple failure handling policies of the electronic device, so as to select an appropriate failure handling policy for the electronic device.
Based on this, in an embodiment, as shown in fig. 3, the fault handling method includes the following steps:
step 301: receiving third voice information;
here, the third voice information is received after the electronic device malfunctions.
Step 302: identifying the third voice information to obtain a third instruction;
here, the third instruction is configured to instruct reporting of at least one fault handling policy information that can be used.
Step 303: and outputting at least one fault handling strategy information which can be used in response to the third instruction.
In practical applications, when outputting the at least one available fault handling policy information, the output mode may be various, for example, the at least one available fault handling policy information may be output in a voice mode, the at least one available fault handling policy information may also be presented by using a display screen of the electronic device, and the at least one available fault handling policy information may also be output to the user terminal.
Step 304: receiving first voice information;
here, the first voice message is generated by selecting a fault handling policy from at least one fault handling policy message that can be used.
Step 305: identifying the first voice information to obtain a first instruction;
here, the first instruction is used for instructing the electronic device to restore a normal operation state.
Step 306: responding to the first instruction, and determining a fault handling strategy corresponding to the first instruction; and controlling the electronic equipment to operate according to the determined fault processing strategy so as to recover to a normal operation state.
In an embodiment, the determining a fault handling policy corresponding to the first instruction includes:
and acquiring a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library.
In actual application, the at least one available fault handling policy information includes at least one available fault handling policy (i.e., capable of solving a fault of the electronic device) acquired from a preset fault handling policy library.
When a user is familiar with a fault processing policy in a fault processing policy library, first voice information containing information corresponding to a preset fault processing policy (such as a number corresponding to the fault processing policy or a keyword corresponding to the fault processing policy) can be directly sent out, the electronic device identifies the first voice information, obtains a first instruction, responds to the first instruction, obtains the fault processing policy corresponding to the first instruction from the preset fault processing policy library, and controls the electronic device to operate according to the determined fault processing policy so as to recover to a normal operation state.
In practical application, the user can also directly send out an instruction for guiding the electronic equipment to operate so as to recover to a normal operation state.
Based on this, in an embodiment, the controlling the electronic device to operate in response to the first instruction may include:
and responding to the first instruction, and directly utilizing the first instruction to control the electronic equipment to operate.
Here, this manner may be referred to as a manner in which the user determines the failure handling policy by himself.
In an embodiment, for some electronic devices that can move autonomously or part of hardware can move autonomously, such as a sweeping robot or a camera, the electronic device further has a sound source identification function, and the method further includes:
starting a sound source identification function of the electronic equipment;
after receiving the voice information, identifying a sound source of the voice information; and controls the front of the electronic device to face the sound source of the recognized voice information.
Here, the front surface of the electronic device may be a plane including an operation panel of the electronic device; or a plane capable of forward presenting the operation panel of the electronic device.
The electronic equipment identifies the sound source of the voice information after receiving the voice information and controls the electronic equipment to face the identified sound source of the voice information, so that the interactive feeling of a user when using the electronic equipment can be enhanced, and the user experience is improved.
According to the fault processing method provided by the embodiment of the invention, electronic equipment receives first voice information; the first voice information is received after the electronic equipment fails; identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state; responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state; the electronic equipment which breaks down is controlled to run by utilizing the voice information so as to recover to a normal running state, so that the trouble of manually processing the faults by a user or the confusion of manually trying to process the faults under the condition of unfamiliarity with the electronic equipment can be avoided, the difficulty of fault processing by the user is reduced, the time of the user is saved, and the user experience is improved.
In addition, the electronic equipment receives second voice information; identifying the second voice information to obtain a second instruction; responding to the second instruction, and generating fault information of the electronic equipment; outputting the fault information in a voice mode; correspondingly, the electronic equipment receives first voice information determined by a user based on the fault information; therefore, after the electronic equipment reports the fault, the user controls the electronic equipment with the fault to operate by using the appropriate voice information based on the fault information of the electronic equipment so as to recover to a normal operation state, the fault of the electronic equipment can be better positioned, the difficulty of fault processing of the user is reduced, the time of the user is saved, and the user experience is improved.
Meanwhile, the sound source of the voice information is identified after the voice information is received, the electronic equipment is controlled to face the identified sound source of the voice information, the interactive feeling of the user when the user uses the electronic equipment can be enhanced, and the experience of the user when the user uses the electronic equipment is improved.
The present invention will be described in further detail with reference to the following application examples.
In this application, the electronic device is a cleaning robot, which may also be referred to as a sweeping robot.
The fault handling device provided by the embodiment of the application is arranged on electronic equipment, and comprises: the device comprises a voice recognition module and a control module. Wherein the content of the first and second substances,
the voice recognition module is configured to receive voice information (i.e., the first voice information, the second voice information, and the third voice information) of a user after the sweeping robot (i.e., the electronic device) has a fault; and recognizing the voice information to obtain user instructions (namely the first instruction, the second instruction and the third instruction).
And the control module is used for responding to a user instruction and controlling the sweeping robot to operate so as to recover to a normal operation state.
In one embodiment, the fault handling apparatus further includes: the sound source identification module is used for identifying the sound source of the received voice information of the user;
the control module is further used for controlling the sweeping robot to face the sound source of the voice information of the user identified by the sound source identification module.
Based on the above apparatus, as shown in fig. 4, the method for processing a fault in the embodiment of the application includes:
step 401: starting the electronic equipment;
specifically, the sweeping robot is started.
Step 402: starting a voice recognition function of the electronic equipment;
here, after the sweeping robot is started, the voice recognition module and the sound source recognition module can be started, that is, the voice recognition function is started; or when the sweeping robot encounters a fault, the voice recognition function can be started, and the instructions or the queries (namely the voice information of the user) of the user are waited.
Step 403: determining that the electronic equipment fails;
specifically, the user may find that the sweeping robot has a fault; or the sweeping robot automatically detects the fault and reports the fault to the user, and the user determines that the sweeping robot has the fault.
Step 404: querying the electronic device for fault information;
specifically, the user can ask the sweeping robot about the problems (i.e., the trouble occurring in the sweeping robot) by sending a voice question, such as "XX (the name set by the user for the sweeping robot), what question you have? "; the sweeping robot replies the specific encountered problems (i.e. fault information) to the user in a voice form or other form.
In practical application, after receiving the fault information returned by the sweeping robot, the user can further inquire the sweeping robot about a corresponding fault solution (namely a fault processing strategy); the sweeping robot obtains at least one available fault handling strategy from a preset fault handling strategy library, and replies the at least one available fault handling strategy to the user in a voice mode or other modes.
Step 405: and sending an instruction (namely the first voice message) to the electronic equipment to inform the electronic equipment of processing the fault.
Specifically, a solution provided for the sweeping robot (i.e., at least one available fault handling policy acquired from a preset fault handling policy library returned by the sweeping robot) is limited by the limitations of a sweeping robot sensor, for example, a problem that an adequate environment detection sensor is not provided, and the sweeping robot may not be able to determine which fault handling policy is more effective, i.e., a fault can be accurately removed; therefore, at this time, the user may select a preset fault handling policy of the sweeping robot (that is, based on at least one available fault handling policy acquired from a preset fault handling policy library returned by the sweeping robot, send first voice information, where the first voice information includes information corresponding to the preset fault handling policy); after recognizing the first voice information and obtaining a first instruction, the sweeping robot responds to the first instruction, obtains a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library, controls the sweeping robot to operate according to the determined fault processing strategy, guides the sweeping robot to be separated from a fault area or state, and enables the sweeping robot to better solve the fault.
If the user is clear about the way of handling the problem of the sweeping robot (i.e. knows the fault handling strategy in the fault handling strategy library), the sweeping robot can also be directly notified of the fault handling by an instruction without inquiring the preset fault handling strategy of the sweeping robot (i.e. directly sending out the first voice message containing the information corresponding to the preset fault handling strategy).
In practical application, a user may not select a preset fault processing strategy of the sweeping robot, but automatically provide a fault processing strategy based on the condition of the sweeping robot, that is, send first voice information containing a fault processing strategy determined by the user, and after the sweeping robot recognizes that the first voice information obtains a first instruction, the sweeping robot may respond to the first instruction, directly utilize the first instruction to control the sweeping robot to operate, and instruct the sweeping robot to leave a fault area or state.
The scheme provided by the application embodiment has the following advantages:
first, combine pronunciation semantic recognition system and electronic equipment's trouble solution system, simplify the fault handling through intelligent means, avoid the trouble of user manual handling trouble or the puzzlement of handling the trouble of manual attempt under the condition of unfamiliarity with electronic equipment, reduce the degree of difficulty that the user carries out the fault handling, save user's time, promote user experience.
Secondly, the fault information of the electronic equipment is determined through voice interaction between the user and the electronic equipment, so that the fault of the electronic equipment can be better positioned, the difficulty of fault processing of the user is reduced, the time of the user is saved, and the user experience is improved.
And thirdly, a fault solution strategy library is preset, so that the condition that a user does not know how to indicate the operation of the electronic equipment with the fault is avoided, the difficulty of fault treatment of the user is reduced, the time of the user is saved, and the user experience is improved.
In order to implement the method according to the embodiment of the present invention, an embodiment of the present invention further provides a fault handling apparatus, which is disposed on an electronic device, and as shown in fig. 5, the fault handling apparatus 500 includes: a first receiving module 501, a first identifying module 502 and a first control module 503. Wherein the content of the first and second substances,
the first receiving module 501 is configured to receive first voice information; the first voice message is received after the electronic equipment fails.
The first recognition module 502 is configured to recognize the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state.
The first control module 503 is configured to respond to the first instruction, and control the electronic device to operate so as to recover to a normal operation state.
In an embodiment, the apparatus 500 may further include: the device comprises a second receiving module, a second identification module and a second control module. Wherein the content of the first and second substances,
the second receiving module is used for receiving second voice information; the second voice message is received after the electronic equipment fails.
The second recognition module is used for recognizing the second voice information to obtain a second instruction; and the second instruction is used for indicating and reporting the fault of the electronic equipment.
The second control module is used for responding to the second instruction and generating fault information of the electronic equipment; outputting the fault information in a voice mode; wherein the content of the first and second substances,
the first receiving module 501 is specifically configured to:
first voice information determined based on the fault information is received.
In an embodiment, the first control module 503 is specifically configured to:
responding to the first instruction, and directly utilizing the first instruction to control the electronic equipment to operate;
alternatively, the first and second electrodes may be,
responding to the first instruction, and determining a fault handling strategy corresponding to the first instruction; controlling the electronic equipment to operate according to the determined fault handling strategy; wherein the content of the first and second substances,
the first control module 503 is further configured to:
and acquiring a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library.
In an embodiment, the apparatus 500 further comprises: the device comprises a third receiving module, a third identification module and a third control module. Wherein the content of the first and second substances,
the third receiving module is used for receiving third voice information; and the third voice information is received after the electronic equipment fails.
The third recognition module is used for recognizing the third voice information to obtain a third instruction; the third instruction is used for indicating to report at least one fault handling strategy information which can be used.
The third control module is used for responding to the third instruction and outputting at least one fault handling strategy message which can be used; wherein the content of the first and second substances,
the first voice message is generated by selecting a fault handling policy from at least one fault handling policy message that can be used.
In an embodiment, the apparatus 500 further comprises: and the starting module is used for starting the voice recognition function of the electronic equipment.
The functions of the first receiving module 501, the first identifying module 502, the second receiving module, the second identifying module, the third receiving module, the third identifying module and the starting module are equivalent to the functions of the voice identifying module in the above application embodiments; the functions of the first control module 503, the second control module, and the third control module are equivalent to the functions of the control modules in the above application embodiments.
In practical applications, the first receiving module 501, the first identifying module 502, the first control module 503, the second receiving module, the second identifying module, the second control module, the third receiving module, the third identifying module, the third control module, and the starting module may be implemented by a processor in the fault handling apparatus 500.
It should be noted that: the fault handling apparatus 500 provided in the above embodiment is only illustrated by the above division of the program modules when handling faults, and in practical applications, the above processing may be distributed to different program modules according to needs, that is, the internal structure of the apparatus may be divided into different program modules to complete all or part of the above described processing. In addition, the fault handling apparatus 500 provided in the above embodiment and the method embodiment belong to the same concept, and the specific implementation process thereof is described in the method embodiment, which is not described herein again.
Based on the hardware implementation of the program module, and in order to implement the method according to the embodiment of the present invention, an embodiment of the present invention further provides an electronic device, as shown in fig. 6, where the electronic device 60 includes:
a processor 61, configured to execute the fault handling methods provided in the foregoing technical solutions when running a computer program;
a memory 62 for storing a computer program capable of running on the processor 61.
In particular, the processor 61 is configured to perform the following operations:
receiving first voice information; the first voice information is received after the electronic equipment fails;
identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state;
and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state.
In an embodiment, before the receiving the first voice information, the processor 61 is further configured to:
receiving second voice information; the second voice information is received after the electronic equipment fails;
identifying the second voice information to obtain a second instruction; the second instruction is used for indicating and reporting the fault of the electronic equipment;
responding to the second instruction, and generating fault information of the electronic equipment; and outputs the fault information in a voice manner. The processor 61 is specifically configured to perform the following operations:
first voice information determined based on the fault information is received.
In an embodiment, the processor 61 is specifically configured to perform the following operations:
responding to the first instruction, and directly utilizing the first instruction to control the electronic equipment to operate;
alternatively, the first and second electrodes may be,
responding to the first instruction, and determining a fault handling strategy corresponding to the first instruction; and controlling the electronic equipment to operate according to the determined fault handling strategy. Wherein the processor 61 is further configured to perform the following operations:
and acquiring a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library.
In an embodiment, before the receiving the first voice information, the processor 61 is further configured to:
receiving third voice information; the third voice information is received after the electronic equipment fails;
identifying the third voice information to obtain a third instruction; the third instruction is used for indicating to report at least one fault handling strategy information which can be used;
outputting at least one fault handling policy information that can be used in response to the third instruction; wherein the content of the first and second substances,
the first voice message is generated by selecting a fault handling policy from at least one fault handling policy message that can be used.
In an embodiment, the processor 61 is further configured to perform the following operations:
and starting a voice recognition function of the electronic equipment.
It should be noted that: the specific process of executing the operation by the processor 61 is described in detail in the method embodiment, and is not described herein again.
Of course, in practice, the various components in the electronic device 60 are coupled together by a bus system 63. It will be appreciated that the bus system 63 is used to enable communications among the components. The bus system 63 includes a power bus, a control bus, and a status signal bus in addition to the data bus. For clarity of illustration, however, the various buses are labeled as bus system 63 in FIG. 6.
The memory 62 in embodiments of the present invention is used to store various types of data to support the operation of the electronic device 60. Examples of such data include: any computer program for operating on the electronic device 60.
The method disclosed in the above embodiments of the present invention may be applied to the processor 61, or implemented by the processor 61. The processor 61 may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be implemented by integrated logic circuits of hardware or instructions in the form of software in the processor 61. The Processor 61 may be a general purpose Processor, a Digital Signal Processor (DSP), or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like. The processor 61 may implement or perform the methods, steps and logic blocks disclosed in the embodiments of the present invention. A general purpose processor may be a microprocessor or any conventional processor or the like. The steps of the method disclosed by the embodiment of the invention can be directly implemented by a hardware decoding processor, or can be implemented by combining hardware and software modules in the decoding processor. The software modules may be located in a storage medium located in the memory 62, and the processor 61 reads the information in the memory 62 and performs the steps of the aforementioned method in conjunction with its hardware.
In an exemplary embodiment, the electronic Device 60 may be implemented by one or more Application Specific Integrated Circuits (ASICs), DSPs, Programmable Logic Devices (PLDs), Complex Programmable Logic Devices (CPLDs), Field Programmable Gate Arrays (FPGAs), general purpose processors, controllers, Micro Controllers (MCUs), microprocessors (microprocessors), or other electronic components for performing the aforementioned methods.
It will be appreciated that the memory (memory 62) of embodiments of the invention may be either volatile memory or nonvolatile memory, and may include both volatile and nonvolatile memory. Among them, the nonvolatile Memory may be a Read Only Memory (ROM), a Programmable Read Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a magnetic random access Memory (FRAM), a Flash Memory (Flash Memory), a magnetic surface Memory, an optical disk, or a Compact Disc Read-Only Memory (CD-ROM); the magnetic surface storage may be disk storage or tape storage. Volatile Memory can be Random Access Memory (RAM), which acts as external cache Memory. By way of illustration and not limitation, many forms of RAM are available, such as Static Random Access Memory (SRAM), Synchronous Static Random Access Memory (SSRAM), Dynamic Random Access Memory (DRAM), Synchronous Dynamic Random Access Memory (SDRAM), Double Data Rate Synchronous Dynamic Random Access Memory (DDRSDRAM), Enhanced Synchronous Dynamic Random Access Memory (ESDRAM), Enhanced Synchronous Dynamic Random Access Memory (Enhanced DRAM), Synchronous Dynamic Random Access Memory (SLDRAM), Direct Memory (DRmb Access), and Random Access Memory (DRAM). The described memory for embodiments of the present invention is intended to comprise, without being limited to, these and any other suitable types of memory.
In an exemplary embodiment, the present invention further provides a storage medium, i.e. a computer storage medium, in particular a computer readable storage medium, for example comprising a memory 62 storing a computer program, which is executable by a processor 61 of an electronic device 60 to perform the steps of the aforementioned method. The computer readable storage medium may be Memory such as FRAM, ROM, PROM, EPROM, EEPROM, Flash Memory, magnetic surface Memory, optical disk, or CD-ROM.
It should be noted that: "first," "second," and the like are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order.
In addition, the technical solutions described in the embodiments of the present invention may be arbitrarily combined without conflict.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention.
Claims (10)
1. A fault handling method applied to an electronic device includes:
receiving first voice information; the first voice information is received after the electronic equipment fails;
identifying the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state;
and responding to the first instruction, and controlling the electronic equipment to operate so as to recover to a normal operation state.
2. The method of claim 1, wherein prior to said receiving the first voice information, the method further comprises:
receiving second voice information; the second voice information is received after the electronic equipment fails;
identifying the second voice information to obtain a second instruction; the second instruction is used for indicating and reporting the fault of the electronic equipment;
responding to the second instruction, and generating fault information of the electronic equipment; outputting the fault information in a voice mode; wherein the content of the first and second substances,
the receiving the first voice information comprises:
first voice information determined based on the fault information is received.
3. The method of claim 1, wherein controlling the electronic device to operate in response to the first instruction comprises:
responding to the first instruction, and directly utilizing the first instruction to control the electronic equipment to operate;
alternatively, the first and second electrodes may be,
responding to the first instruction, and determining a fault handling strategy corresponding to the first instruction; and controlling the electronic equipment to operate according to the determined fault handling strategy.
4. The method of claim 3, wherein determining the fault handling policy corresponding to the first instruction comprises:
and acquiring a fault processing strategy corresponding to the first instruction from a preset fault processing strategy library.
5. The method of claim 4, wherein prior to said receiving the first voice information, the method further comprises:
receiving third voice information; the third voice information is received after the electronic equipment fails;
identifying the third voice information to obtain a third instruction; the third instruction is used for indicating to report at least one fault handling strategy information which can be used;
outputting at least one fault handling policy information that can be used in response to the third instruction; wherein the content of the first and second substances,
the first voice message is generated by selecting a fault handling policy from at least one fault handling policy message that can be used.
6. The method according to any one of claims 1 to 5, further comprising:
and starting a voice recognition function of the electronic equipment.
7. A fault handling device, comprising:
the first receiving module is used for receiving the first voice information; the first voice information is received after the electronic equipment fails;
the first recognition module is used for recognizing the first voice information to obtain a first instruction; the first instruction is used for indicating the electronic equipment to recover a normal operation state;
and the first control module is used for responding to the first instruction and controlling the electronic equipment to operate so as to recover to a normal operation state.
8. The apparatus of claim 7, further comprising:
the second receiving module is used for receiving second voice information; the second voice information is received after the electronic equipment fails;
the second recognition module is used for recognizing the second voice information to obtain a second instruction; the second instruction is used for indicating and reporting the fault of the electronic equipment;
the second control module is used for responding to the second instruction and generating fault information of the electronic equipment; outputting the fault information in a voice mode; wherein the content of the first and second substances,
the first receiving module is specifically configured to:
first voice information determined based on the fault information is received.
9. An electronic device, comprising: a processor and a memory for storing a computer program capable of running on the processor;
wherein the processor is adapted to perform the steps of the method of any one of claims 1 to 6 when running the computer program.
10. A storage medium storing a computer program, characterized in that the computer program realizes the steps of the method according to any one of claims 1 to 6 when executed by a processor.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201910611786.3A CN112198803A (en) | 2019-07-08 | 2019-07-08 | Fault processing method and device, electronic equipment and storage medium |
| PCT/CN2020/084975 WO2021004109A1 (en) | 2019-07-08 | 2020-04-15 | Fault handling method, device, electronic device, and storage medium |
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| CN201910611786.3A CN112198803A (en) | 2019-07-08 | 2019-07-08 | Fault processing method and device, electronic equipment and storage medium |
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