CN112153058A - One-way video call method, system and computer readable storage medium - Google Patents
One-way video call method, system and computer readable storage medium Download PDFInfo
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- CN112153058A CN112153058A CN202011031076.2A CN202011031076A CN112153058A CN 112153058 A CN112153058 A CN 112153058A CN 202011031076 A CN202011031076 A CN 202011031076A CN 112153058 A CN112153058 A CN 112153058A
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- 238000000034 method Methods 0.000 title claims abstract description 51
- 238000004891 communication Methods 0.000 claims abstract description 29
- 230000015654 memory Effects 0.000 claims description 17
- 238000012790 confirmation Methods 0.000 description 8
- 238000013475 authorization Methods 0.000 description 7
- 230000009286 beneficial effect Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/183—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a single remote source
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Abstract
The invention provides a one-way video call method, a system and a computer readable storage medium, comprising the steps of sending a call request signal to a customer service end through a dial-up path or sending a customer service communication signal to the customer service end through an application program path; establishing communication connection between a user side and a customer service side, and receiving a camera starting signal sent by the customer service side; and sending an agreement signal to the customer service end, starting a camera of the user end according to the camera starting signal, transmitting video data shot by the camera to the customer service end in real time, and sending a voice signal to the customer service end through a dialing path or sending a text signal or a voice signal to the customer service end through an application program path. The client side and the customer service side establish contact, the client side receives the signal for starting the camera, agrees to start the camera, transmits the video data shot by the camera to the customer service side in real time, combines the voice or the character signal, effectively reduces the distortion or the loss of information, improves the communication efficiency, and can effectively solve the problem.
Description
Technical Field
The invention belongs to the technical field of data communication, and particularly relates to a one-way video call method, a one-way video call system and a computer readable storage medium.
Background
At present, when a user doubts the use of a product or doubts in other aspects, sometimes the user is inconvenient or difficult to consult offline, at the moment, the user can ask for customer service consultation to ask for suspicion through dialing or an application program, the existing customer service consultation can only be consulted in a voice consultation or online typing mode generally, for some products, when problems or consultation use methods occur, information loss or distortion is easily caused only in the voice consultation or online typing mode, the problem is difficult to be solved effectively, and the communication efficiency is low.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art. Therefore, the invention provides a one-way video call method which can effectively reduce the loss and distortion of information, accurately position the product and effectively improve the communication efficiency.
The invention also provides a one-way video call method for the customer service end.
The invention also provides a one-way video call system.
According to a first aspect embodiment of the present invention, a one-way video call method includes: sending a call request signal to a customer service end through a dial path or sending a customer service communication signal to the customer service end through an application program path; establishing communication connection between a user side and the customer service side, and receiving a camera starting signal sent by the customer service side; sending an agreement signal to the customer service end, starting a camera of the user end according to the camera starting signal, transmitting video data shot by the camera to the customer service end in real time, sending a voice signal generated by the user end to the customer service end through a dialing path or sending a text signal or a voice signal generated by the user end to the customer service end through an application program path.
The one-way video call method provided by the embodiment of the invention at least has the following beneficial effects: the invention includes two routes of dialing and application program, respectively sending a call request signal or a customer service communication signal to a customer service end through the two routes, establishing a connection with the customer service end, after establishing the connection, receiving a camera opening signal sent by the customer service end by a user end, if the user end agrees to open, sending the agreement signal to the customer service end and opening a camera, transmitting video data shot by the camera to the customer service end in real time after opening the camera, sending a voice signal to the customer service end through the dialing route, synchronously sending the video data and the voice signal to the customer service end, sending the voice signal or a text signal to the customer service end through the application program route, and synchronously sending the video data and the voice signal or the text signal to the customer service end. Under the two paths, the image and the voice or text signal are combined, the distortion or the loss of information is effectively reduced, the question about the product can be quickly and accurately positioned, the question is more intuitive and targeted, the communication efficiency is improved, and the problem can be effectively solved.
According to some embodiments of the invention, the sending of the consent signal to the customer service end comprises: sending the agreement signal to a cloud server; and forwarding the consent signal to a customer service end through the cloud server.
According to some embodiments of the present invention, the transmitting the video data shot by the camera to the customer service end in real time includes: sending the video data shot by the camera to a cloud server; and storing the video data through the cloud server, and transmitting the video data to a customer service end.
According to some embodiments of the present invention, the sending the call request signal to the customer service end through the dial-up path includes: and receiving the video color ring sent by the color ring sending server.
According to some embodiments of the invention, the sending the customer service connection signal to the customer service end through the application program path comprises: and receiving the video advertisement popped up by the application program.
According to some embodiments of the present invention, the signal to start the camera is a signal to read a popup window of the camera authority or a signal to pop up a camera authorization confirmation box by the application program.
According to a second aspect embodiment of the present invention, a one-way video call method includes: receiving a call request signal sent by a user side through a dialing path or a customer service communication signal sent by an application program path; establishing communication connection between a customer service end and the user end, and sending a camera starting signal to the user end; after receiving the agreement signal sent by the user side, receiving video data shot by a camera of the user side, and receiving a voice signal generated by the user side under a dialing path or a text signal or a voice signal generated by the user side under an application program path.
The one-way video call method provided by the embodiment of the invention at least has the following beneficial effects: the customer service end receives the call request signal and the customer service communication signal sent by the user end, establishes a connection with the user end, sends a camera opening signal to the user end after establishing the connection, receives the agreement signal and receives video data shot by the camera of the user end in real time and a voice signal or a text signal sent by a dialing path or an application program path if the user end agrees to open. The method and the device combine the picture and the voice or text signal, effectively reduce the distortion or the loss of information, can quickly and accurately position the question about the product, are more intuitive and more targeted, improve the communication efficiency and effectively solve the problem.
According to some embodiments of the present invention, the receiving the consent signal sent by the user terminal includes: and receiving the agreement signal transferred by the cloud server.
According to some embodiments of the present invention, the receiving video data shot by a camera at the user end includes: and receiving the video data transferred by the cloud server.
A one-way video call system according to an embodiment of a third aspect of the present invention includes: at least one memory; at least one processor; at least one program; the programs are stored in the memory, and the processor executes at least one of the programs to implement the one-way video call method according to the embodiment of the first aspect of the present invention or the one-way video call method according to the second aspect of the present invention.
A computer-readable storage medium according to a fourth aspect embodiment of the present invention stores computer-executable signals for: performing a one-way video call method as described in embodiments of the first aspect of the invention; alternatively, the one-way video call method according to the embodiment of the second aspect of the present invention is performed.
Additional aspects and advantages of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a flowchart of a one-way video call method according to an embodiment of the present invention.
Fig. 2 is a flowchart illustrating steps of sending an approval signal to a client according to an embodiment of the present invention.
Fig. 3 is a flowchart illustrating a step of transmitting video data captured by a camera to a client in real time according to an embodiment of the present invention.
Fig. 4 is a flowchart of a one-way video call method according to an embodiment of the present invention.
Fig. 5 is a schematic overall flow chart of a single-item video communication method according to an embodiment of the present invention.
Fig. 6 is a schematic diagram of a one-way video call system according to an embodiment of the present invention.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the accompanying drawings are illustrative only for the purpose of explaining the present invention, and are not to be construed as limiting the present invention.
In the description of the present invention, it should be understood that the orientation or positional relationship referred to in the description of the orientation, such as the upper, lower, front, rear, outer, inner, etc., is based on the orientation or positional relationship shown in the drawings, and is only for convenience of description and simplification of description, but does not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention.
In the description of the present invention, the meaning of a plurality of means is one or more, the meaning of a plurality of means is two or more, and larger, smaller, larger, etc. are understood as excluding the number, and larger, smaller, inner, etc. are understood as including the number. If the first and second are described for the purpose of distinguishing technical features, they are not to be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated or implicitly indicating the precedence of the technical features indicated.
In the description of the present invention, unless otherwise explicitly limited, terms such as arrangement, installation, connection and the like should be understood in a broad sense, and those skilled in the art can reasonably determine the specific meanings of the above terms in the present invention in combination with the specific contents of the technical solutions.
In order to more clearly understand the technical features, objects and effects of the present invention, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
Referring to fig. 1, the present invention provides a one-way video call method for a user side, comprising the following steps:
step S100, sending a call request signal to a customer service end through a dial path or sending a customer service communication signal to the customer service end through an application program path;
step S200, establishing communication connection between a user side and a customer service side, and receiving a camera starting signal sent by the customer service side;
step S300, sending an agreement signal to the customer service end, starting a camera of the user end according to the camera starting signal, transmitting video data shot by the camera to the customer service end in real time, and sending a voice signal generated by the user end to the customer service end through a dialing path or sending a text signal or a voice signal generated by the user end to the customer service end through an application program path.
The one-way video call method for the user terminal according to the embodiment of the invention can be used for the user terminal, comprises two paths of dialing and application program, respectively sends a call request signal or a customer service communication signal to the customer service terminal through the two paths, and establishes a connection with the customer service end, after the connection is established, the user end receives a camera opening signal sent by the customer service end, if the user end agrees to open, the user end sends an agreement signal to the customer service end, and the camera is started, the video data shot by the camera is transmitted to the customer service end in real time after the camera is started, sending voice signal to the customer service end through the dialing path, synchronously sending video data and voice signal to the customer service end, and sending the voice signal or the text signal to the customer service end through the application program path, and synchronously sending the video data and the voice signal or the text signal to the customer service end. Under the two paths, the image and the voice or text signal are combined, the distortion or the loss of information is effectively reduced, the question about the product can be quickly and accurately positioned, the question is more intuitive and targeted, the communication efficiency is improved, and the problem can be effectively solved.
Referring to fig. 2, in some embodiments of the present invention, the step of sending the consent signal to the customer service end includes:
step S310, sending an agreement signal to a cloud server;
and step S320, forwarding the data to the customer service end through the cloud server.
Referring to fig. 3, in some embodiments of the present invention, the step of transmitting the video data captured by the camera to the customer service end in real time includes:
step S330, sending video data shot by the camera to a cloud server;
step S340, storing the video data by the cloud server, and transmitting the video data to the customer service end.
In this embodiment, the video data shot by the camera is also transferred to the customer service end through the cloud server, and in the transferring process, the video data shot by the camera is temporarily stored in the cloud server.
In some embodiments of the present invention, the step of sending the call request signal to the customer service end through the dial-up path further includes: and receiving the video color ring sent by the color ring sending server. In this embodiment, a customer service end customizes a video color ring service, the video color ring is stored in a cloud server, a color ring pushing server obtains an address of the video color ring of the cloud server and pushes the video color ring to a user end in a process of waiting for the customer service to be connected in a dialing process of the user end, and the user end receives the video color ring in a process of sending a call request signal through a dialing path. The video color ring can be used for advertisement promotion, and related products can be promoted to the user side.
In some embodiments of the present invention, the step of sending the customer service connection signal to the customer service end through the application program path further includes: and receiving the video advertisement popped up by the application program. In this embodiment, when the user consults the customer service through the application program, the application program pops up the video advertisement while waiting for the customer service to be connected.
In some embodiments of the present invention, the signal to start the camera is a signal to read a popup window of the camera authority or a signal to pop up a camera authorization confirmation box by the application program.
Specifically, if the user communicates with the customer service end through the dial-up path, the signal sent by the customer service end to start the camera is a signal for reading a popup window of the camera authority. More specifically, under a dialing path, a user side receives a signal of a popup window for reading the authority of a camera, which is sent by a customer service side, after the user receives the signal, an 'approval' or 'denial' button is arranged on the popup window for reading the authority of the camera, after the user presses the 'approval' button through the user side, the user side sends an approval signal to the customer service side, meanwhile, after the 'approval' button is pressed, a controller of the user side controls a camera of the user side to be started according to the received signal for starting the camera, video data shot by the started camera is transmitted to the customer service side in real time, and in the process of shooting a picture, the user can adjust the camera to be a front camera or a rear camera through the user side according to needs, so that a question can be put forward to a product. After the user presses the 'reject' button through the user side, the user side sends a reject signal to the customer service side.
Specifically, if the user communicates with the customer service end through the application program path, the camera opening signal sent by the customer service end is a signal for popping up the camera authorization confirmation box by the application program. More specifically, under the application program path, a user side receives a signal of a camera authorization confirmation frame popped up by the application program, after the user receives the signal, an 'approval' or 'denial' button is arranged on the camera authorization confirmation frame, after the user presses the 'approval' button through the user side, the user side sends an approval signal to a customer service side, meanwhile, after the 'approval' button is pressed, a controller of the user side controls a camera of the user side to be started according to a received camera starting signal, video data shot by the started camera is transmitted to the customer service side in real time, and in the process of shooting a picture, the user can adjust the camera to be a front camera or a rear camera through the user side according to needs, so that doubts can be made for products. After the user presses the 'reject' button through the user side, the user side sends a reject signal to the customer service side.
Referring to fig. 4, the present invention provides a one-way video call method, which includes the following steps:
step S400, receiving a call request signal sent by a user end through a dialing path or a customer service connection signal sent by an application program path;
step S500, establishing communication connection between a customer service end and a user end, and sending a camera starting signal to the user end;
step S600, after receiving the agreement signal sent by the user end, receiving the video data shot by the camera of the user end, and receiving the voice signal generated by the user end in the dialing path or the text signal or the voice signal generated by the user end in the application path.
The one-way video call method for the customer service end can be used for the customer service end, the customer service end receives a call request signal and a customer service communication signal sent by a user end, establishes a connection with the user end, sends a camera opening signal to the user end after establishing the connection, receives an agreement signal and receives video data shot by a camera of the user end in real time and a voice signal or a text signal sent by a dialing path or an application program path if the user end agrees to open. The method and the device combine the picture and the voice or text signal, effectively reduce the distortion or the loss of information, can quickly and accurately position the question about the product, are more intuitive and more targeted, improve the communication efficiency and effectively solve the problem.
In some embodiments of the present invention, the step of receiving the consent signal sent by the user terminal includes: and receiving an agreement signal transferred by the cloud server. In this embodiment, the customer service end receives the approval signal relayed by the cloud server. The agreement signal is sent out after the user side touches and starts the camera signal, and is transferred to the customer service side through the cloud server.
In some embodiments of the present invention, the step of receiving video data captured by a camera at a user end includes: and receiving the video data transferred by the cloud server. In this embodiment, video data shot by the client camera is sent to the cloud server, the cloud server receives and stores the video data, and the video data is transferred to the customer service end through the cloud server, and the customer service end receives the video data.
In some embodiments of the present invention, the signal to start the camera is a signal to read a popup window of the camera authority in the dial path. Specifically, under a dialing path, a customer service side sends a signal for reading a popup window of a camera authority to a user side, waits for confirmation of the user side after sending, and receives an agreement signal and video data shot by a camera of the user side in real time if the user side sends the agreement signal; if the user end sends the rejection signal, the customer service end receives the rejection signal.
A detailed description of a single item video communication method according to an embodiment of the present invention is described below in a specific embodiment with reference to fig. 5. It is to be understood that the following description is illustrative only and is not intended to be in any way limiting.
Referring to fig. 5, in the dialing path, the user dials, sends a call request signal to the customer service end, selects an artificial customer service, and waits for the access of the artificial customer service, in the process of waiting for the access of the artificial customer service, the user end receives the video polyphonic ringtone pushed by the polyphonic ringtone push server, and if the customer service is not accessed, the video polyphonic ringtone is continuously pushed until the user hangs up the call; if the customer service is accessed, after the customer service is accessed, the user side receives a popup which is sent by the customer service side and used for reading the authority of the camera, the user touches a button on the popup for reading the authority of the camera to select to approve or refuse to open, if the user clicks to approve to open, an approval signal is sent to the customer service side, meanwhile, after the controller of the user end receives the point touch signal (the user touches the agreement button), the controller controls the camera of the user end to be started, the picture is shot and the video data is transmitted to the customer service end through the cloud server in real time, the video data is displayed in the customer service end, simultaneously, the user sends the voice signal generated by the user terminal to the customer service terminal through the dial-up line, the customer service terminal synchronously receives the video data and the voice signal, accurately positioning the product problem or other problems to be solved by the user according to the voice signal (description of the user on the problem) and the video data; if the user clicks to refuse to open, a refuse signal is sent to the customer service end, at the moment, the user sends a voice signal to the customer service end through a dial-up line, the customer service end receives the voice signal, and the problem of the product or the problem needing to be solved by other users is known according to the voice signal (description of the user on the problem).
Referring to fig. 5, in the application program path, the user enters the application program, clicks to select the manual customer service, sends a customer service connection signal to the customer service end, waits for the manual customer service to be accessed, receives a video advertisement popped up by the application program in the process of waiting for the manual customer service to be accessed, and continues to push the video polyphonic ringtone if the customer service is not accessed; if the customer service is accessed, after the access, the user side receives a camera authorization confirmation frame popped up by the application video, the user touches a button on the camera authorization confirmation frame, the user selects to approve the opening or refuse the opening, if the user clicks to approve the opening, an approval signal is sent to the customer service side, meanwhile, after a controller of the user side receives the touch signal (the user touches the approval button), the controller controls the camera of the user side to open, a picture is shot, video data is transmitted to the customer service side through a cloud server in real time, the video data is displayed in the customer service side, meanwhile, the user sends a voice signal (dialing a voice call in the application program) to the customer service side through the application program or sends a text signal (editing text through a dialog box) to the customer service side through the application program, the customer service side synchronously receives the video data and the voice signal (or the text signal), according to the voice signal or the text signal (the description of the user on, the problem of accurately positioning a product or the problem to be solved by other users is combined with video data; if the user clicks to refuse to open, a refuse signal is sent to the customer service end through the application program, at the moment, the user sends a voice signal to the customer service end through the application program or sends a text signal to the customer service end through the application program, the customer service end receives the voice signal (or the text signal), and the problem of the product or the problem needing to be solved by other users is known according to the voice signal or the text signal (description of the user on the problem).
Referring to fig. 6, in a third aspect of the present invention, a one-way video call system is provided, where the one-way video call system may be any type of intelligent terminal, such as a mobile phone, a tablet computer, a personal computer, and the like.
Further, the one-way video call system includes: one or more memories; one or more processors; one or more programs, stored in the memory, that when executed by the processor implement the one-way video call method described above. One processor is illustrated in fig. 6. The processor and memory may be connected by a bus or other means, with fig. 6 taking the example of a connection by a bus.
The memory, which is a non-transitory computer readable storage medium, may be used to store non-transitory software programs and non-transitory computer executable programs, such as program signals corresponding to the one-way video call system in the embodiments of the present invention. The processor respectively realizes the one-way video call method by running the non-transient software program and the signal stored in the memory.
The memory may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data related to the above one-way video call method, and the like. Further, the memory may include high speed random access memory, and may also include non-transitory memory, such as at least one disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, the memory optionally includes memory remotely located from the processor, and the remote memory may be connected to the one-way video call system via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
In a fourth aspect of the present invention, there is provided a computer-readable storage medium having stored thereon computer-executable signals for: a one-way video call method is performed.
The above described system embodiments are merely illustrative, wherein the units illustrated as separate components may or may not be physically separate, i.e. may be located in one place, or may also be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
One of ordinary skill in the art will appreciate that all or some of the steps, systems, and methods disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable signals, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable signals, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.
The embodiments of the present invention have been described in detail with reference to the accompanying drawings, but the present invention is not limited to the above embodiments, and various changes can be made within the knowledge of those skilled in the art without departing from the gist of the present invention.
Claims (10)
1. A one-way video call method is characterized by comprising the following steps:
sending a call request signal to a customer service end through a dial path or sending a customer service communication signal to the customer service end through an application program path;
establishing communication connection between a user side and the customer service side, and receiving a camera starting signal sent by the customer service side;
sending an agreement signal to the customer service end, starting a camera of the user end according to the camera starting signal, transmitting video data shot by the camera to the customer service end in real time, sending a voice signal generated by the user end to the customer service end through a dialing path or sending a text signal or a voice signal generated by the user end to the customer service end through an application program path.
2. The one-way video call method according to claim 1, wherein said sending an approval signal to the customer service end comprises:
sending the agreement signal to a cloud server;
and forwarding the consent signal to a customer service end through the cloud server.
3. The one-way video call method according to claim 1, wherein the transmitting the video data shot by the camera to the customer service end in real time comprises:
sending the video data shot by the camera to a cloud server;
and storing the video data through the cloud server, and transmitting the video data to a customer service end.
4. The one-way video call method according to claim 1, wherein said sending the call request signal to the customer service end through the dial-up path comprises:
and receiving the video color ring sent by the color ring sending server.
5. The one-way video call method of claim 1, wherein sending the customer service connectivity signal to the customer service end via the application program path comprises:
and receiving the video advertisement popped up by the application program.
6. A one-way video call method is characterized by comprising the following steps:
receiving a call request signal sent by a user side through a dialing path or a customer service communication signal sent by an application program path;
establishing communication connection between a customer service end and the user end, and sending a camera starting signal to the user end;
after receiving the agreement signal sent by the user side, receiving video data shot by a camera of the user side, and receiving a voice signal generated by the user side under a dialing path or a text signal or a voice signal generated by the user side under an application program path.
7. The one-way video call method according to claim 6, wherein said receiving the grant signal sent by the user side comprises:
and receiving the agreement signal transferred by the cloud server.
8. The one-way video call method according to claim 6, wherein the receiving video data captured by a camera at the user end comprises:
and receiving the video data transferred by the cloud server.
9. A one-way video call system, comprising:
at least one memory;
at least one processor;
at least one program;
the programs are stored in the memory, and the processor executes at least one of the programs to implement the one-way video call method according to any one of claims 1 to 5, or the one-way video call method according to any one of claims 6 to 8.
10. A computer-readable storage medium having computer-executable signals stored thereon for:
performing the one-way video call method of any one of claims 1 to 5;
or,
performing the one-way video call method of any one of claims 6 to 8.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011031076.2A CN112153058A (en) | 2020-09-27 | 2020-09-27 | One-way video call method, system and computer readable storage medium |
Applications Claiming Priority (1)
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