CN112116366A

CN112116366A - User feedback acquisition method and system

Info

Publication number: CN112116366A
Application number: CN201910531605.6A
Authority: CN
Inventors: 王旭东
Original assignee: Bayerische Motoren Werke AG
Current assignee: Bayerische Motoren Werke AG
Priority date: 2019-06-19
Filing date: 2019-06-19
Publication date: 2020-12-22

Abstract

The invention provides an interactive user feedback acquisition method executed by an automobile-mounted system. The method comprises the following steps: acquiring preset acquisition triggering conditions for research subjects fed back by a user to be acquired; monitoring events related to the acquisition trigger condition; in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic; converting a user response to the interaction into user feedback; and sending the user feedback to a server in communication with the in-vehicle system.

Description

User feedback acquisition method and system

Technical Field

The present invention relates to the field of automobiles, and more particularly, to an interactive user feedback acquisition method and system for automobiles.

Background

Automobiles are one of the most prominent vehicles in the world today, and the global sales of small cars, which are directed to only average consumers, is about one hundred million. Each large automobile manufacturer continuously pushes out new automobile models or changes and upgrades the existing automobile models. In order to improve the market competitiveness of products, automobile manufacturers pay great attention to the user experience, and therefore actively collect feedback on their products from users. The traditional user feedback collection method mainly comprises the forms of telephone call return, seat talk, written questionnaire and the like, so as to collect the feedback of the vehicle purchasing user on the use condition of the vehicle. The following problems mainly exist in the traditional user feedback collection mode:

1. the cost is high. In either form of feedback collection, the automobile manufacturer typically commissions a third party research institution or is operated by a related department within the enterprise or a partner of the enterprise, which requires a significant labor cost. In addition, sometimes enterprises provide certain rewards or rewards for users participating in feedback in order to encourage users to provide feedback opinions, which also increases cost;

2. the feedback is less targeted and less time-sensitive. Conventional feedback requires that questionnaire contents be designed in advance (for example, questions to ask the user), and the designed questionnaire contents are usually only slightly distinguished according to the specific vehicle type used by the user, so most of the questions are more extensive such as "do you satisfy the power system of the vehicle? "," do you satisfy with the comfort configuration of the vehicle? "etc., it is difficult to embody the individual functions equipped to the automobile. Further, even if a certain function is asked, such as "do you satisfy with the automatic parking function? "the user has to remember the question with effort to answer the question, so it is easy to describe the use condition accurately because of the long time interval, especially for the description of the existing question;

3. the user is likely to feel disturbed. Current approaches typically return visits to the user after a period of purchase (e.g., after three months) or after the vehicle has traveled a certain distance (e.g., five or ten thousand kilometers traveled), usually only this time, or a limited number of times, over the course of several years of use of the vehicle by the user. If the number of times is more, the user feels disturbed.

In general, the conventional user feedback collection method is not satisfactory in quantity, quality and cost. Accordingly, there is a need for an improved user feedback collection approach to the automotive industry that is more efficient, less costly, and has a high degree of user satisfaction.

Disclosure of Invention

This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the detailed description. This summary is not intended to identify key features or essential features of the claimed subject matter, nor is it intended to be used as an aid in determining the scope of the claimed subject matter.

In view of the above problems, according to an embodiment of the present invention, there is provided an interactive user feedback acquisition method performed by an on-board system of an automobile, the method may include:

acquiring preset acquisition triggering conditions for research subjects fed back by a user to be acquired;

monitoring events related to the acquisition trigger condition;

in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic;

converting a user response to the interaction into user feedback; and

sending the user feedback to a server in communication with the in-vehicle system.

According to yet another embodiment of the invention, the research topic may include at least one of: one or more functions provided on the vehicle; parameter settings for one or more functions provided on the vehicle; and the user experiences the use of the automobile.

According to an embodiment of the invention, the acquisition trigger condition may comprise at least one of: one or more functions provided on the vehicle are used; one or more functions provided on the vehicle are not used for a predetermined time; one or more functions provided on the automobile are not used in a scenario where they are expected to be available; the use of one or more functions provided on the vehicle is inconsistent with the use of other users who are above a threshold percentage under similar circumstances; the current setting of the parameter of one or more functions provided on the vehicle is higher or lower than the setting of the threshold proportion of other users; the use habits of the user on the automobile are inconsistent with those of other users; the total driving mileage of the automobile reaches a preset value; the service time of the user for the automobile reaches a preset value; the user does not accept the suggestion provided by the vehicle-mounted system; and the user abandons the suggestion after accepting the suggestion provided by the vehicle-mounted system.

According to a further embodiment of the invention, monitoring events related to the acquisition trigger condition may further comprise: obtaining vehicle state information related to the acquisition trigger condition; and comparing the obtained vehicle state information with corresponding threshold values contained in the acquisition trigger conditions.

According to a further embodiment of the invention, providing suggestions relating to the topic of investigation may comprise at least one of: suggesting that the user use one or more functions provided on the vehicle; and suggesting adjustments to parameter settings for one or more functions provided on the vehicle.

According to a further embodiment of the invention, querying the user about the experience related to the topic of investigation may comprise at least one of: querying a user for a use experience for one or more functions provided on the vehicle that has just been used; querying a user for a use experience of the adjusted parameter settings for one or more functions provided on the vehicle; asking the user for a reason for their preference with respect to their usage habits; and asking the user for an overall experience, opinion or suggestion of vehicle usage by the current driving range or vehicle usage time.

According to a further embodiment of the invention, converting the user's response to the interaction into user feedback may further comprise at least one of: recording whether the user accepts the suggestion provided by the vehicle-mounted system; recording the suggestion whether the user continuously uses the vehicle-mounted system; and recording feedback in the form of voice or interactive selections provided by the user.

According to a further embodiment of the invention, the interaction may comprise at least one of: providing suggestions or queries to the user in screen display or audio form via a human-machine interaction interface within the automobile; and sending the suggestion or query to the mobile terminal of the user via the server.

According to another embodiment of the present invention, there is provided a user feedback acquisition system, which may include:

a server-side user feedback acquisition subsystem configured to:

determining an investigation subject fed back by a user to be collected;

presetting acquisition triggering conditions related to the research theme;

sending the acquisition triggering condition to a vehicle-mounted user feedback acquisition subsystem; and

receiving user feedback acquired by the vehicle-mounted user feedback acquisition subsystem; and

an in-vehicle user feedback acquisition subsystem configured to:

receiving preset acquisition triggering conditions from the server-side user feedback acquisition subsystem;

monitoring events related to the acquisition trigger condition;

converting a user response to the interaction into user feedback; and

and sending the user feedback to the server-side user feedback acquisition subsystem.

According to another embodiment of the present invention, the server-side user feedback collection subsystem may further include: a communication server configured to communicate with the in-vehicle user feedback acquisition subsystem and a mobile terminal of a user; an entry module configured to receive a topic of investigation of user feedback to be collected and an associated collection trigger condition; and a data analysis module configured to analyze user feedback received via the communication server from the in-vehicle user feedback acquisition subsystem.

According to yet another embodiment of the invention, the data analysis module may be further configured to analyze vehicle status information received via the communication server or vehicle usage data of the user to monitor events related to the acquisition trigger condition, and the communication server is further configured to send a message to the in-vehicle user feedback acquisition subsystem or the mobile terminal of the user to initiate an interaction to the user in response to the data analysis module detecting that the acquisition trigger condition is fulfilled.

According to yet another embodiment of the present invention, the server-side user feedback collection subsystem may be further configured to provide the analysis results of the collected user feedback by the data analysis module to a developer.

According to still another embodiment of the present invention, there is provided an in-vehicle user feedback acquisition apparatus, which may include:

the trigger condition acquisition module is used for acquiring preset acquisition trigger conditions for the research subjects fed back by the user to be acquired;

a monitoring module for monitoring events related to the acquisition trigger conditions;

an interaction module for, in response to detecting that the acquisition trigger condition is met, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic;

a conversion module for converting a response of a user to the interaction into user feedback; and

and the feedback module is used for sending the user feedback to a server communicated with the vehicle-mounted system.

According to still another embodiment of the present invention, there is provided an automobile that may include:

a communication module configured to communicate with a server;

one or more sensors for providing vehicle status information and vehicle usage data of a user;

the vehicle user feedback acquisition device of the present invention as described above; and

and the vehicle-mounted user feedback acquisition device initiates interaction to a user through the human-computer interaction interface.

According to a further embodiment of the invention, the human-machine interaction interface may comprise: a display screen; an instrument panel; and a speaker.

These and other features and advantages will become apparent upon reading the following detailed description and upon reference to the accompanying drawings. It is to be understood that both the foregoing general description and the following detailed description are explanatory only and are not restrictive of aspects as claimed.

Drawings

So that the manner in which the above recited features of the present invention can be understood in detail, a more particular description of the invention, briefly summarized above, may be had by reference to embodiments, some of which are illustrated in the appended drawings. It is to be noted, however, that the appended drawings illustrate only some typical aspects of this invention and are therefore not to be considered limiting of its scope, for the description may admit to other equally effective aspects.

FIG. 1 is an exemplary architecture diagram of a user feedback acquisition system according to one embodiment of the present invention.

FIG. 2 is a flow diagram of an interactive user feedback collection method performed by an on-board vehicle system in accordance with one embodiment of the present invention.

Fig. 3 is a block diagram of a vehicle-mounted user feedback acquisition device according to an embodiment of the present invention.

FIG. 4 is a block diagram of an automobile in which user feedback collection may be implemented, according to one embodiment of the invention.

Detailed Description

The present invention will be described in detail below with reference to the attached drawings, and the features of the present invention will be further apparent from the following detailed description.

As mentioned earlier, the current user feedback collection mechanism in the automobile industry has the problems of high cost, low feedback pertinence and timeliness, and easy feeling of being disturbed by the user. To address the above-mentioned problems, the present invention provides an improved user feedback collection scheme that can collect user feedback through interaction with the user by an on-board vehicle system.

FIG. 1 is an exemplary architecture diagram of a user feedback acquisition system 100 according to one embodiment of the present invention. As one non-limiting example, the system 100 may generally include a server-side user feedback acquisition subsystem 102 and an in-vehicle user feedback acquisition subsystem 104 on the server side, respectively. It is to be understood that the service/server herein may be part of an existing service/server provided by an automobile manufacturer to provide networking services for automobiles manufactured and sold by the automobile manufacturer (such as BMW internet driving service provided by BMW corporation), or may be a separate service/server dedicated to user feedback collection. As one example, the server side may include a server-side user feedback collection subsystem 102, which further includes a communication server 106, a portal module 108, and a data analysis module 110.

The communication server 106 may communicate with the in-vehicle user feedback acquisition subsystem 104 and the user's mobile device 120. To this end, the communication server 106 may have various wired/wireless communication capabilities including, but not limited to, calling/receiving telephone calls, sending and receiving short messages, and cellular data communication capabilities such as 3G, 4G, 5G, etc.

The portal module 108 is communicatively coupled with the communication server 106. The auto manufacturer or a person associated with the auto manufacturer who commits to the user feedback collection task opens a research topic for inputting user feedback to be collected through the entry module 108, and sets a collection trigger condition associated with the research topic. As one non-limiting example, the research topic may include, but is not limited to, the following categories:

(1) functions provided on the vehicle;

(2) parameter settings for functions provided on the vehicle; and

(3) the user experiences the use experience of the automobile.

The functions provided on the vehicle may include various specific individual functions provided on a particular vehicle model, and may encompass various aspects including drivability, comfort configuration, and the like, for example: the system comprises a driving assistance system, an automatic parking system, a remote control parking system, a night vision system with a pedestrian recognition function, an automatic engine starting and stopping system, a driving mode selection system, an adaptive driving experience control system, a 360-degree holographic image system, an integral active steering system, headlamp cleaning, headlamp follow-up, high beam automatic control, an alarm system, a multifunctional instrument panel display function, active seat ventilation, seat electric adjustment, seat electric waist support, a back row central control console, seat heating, a fragrance system, seat massage, a partition automatic air conditioner, keyless entry (all doors and trunk lids), an induction switch trunk lid, door suction, an intelligent touch key, an environment lamp, a television receiving function, a navigation system, a CD player, a blue light player, a sound system, a back row entertainment system, mobile phone wireless charging, a gesture control system, an intelligent back row touch system, a full liquid crystal digital instrument panel (which changes along with a driving mode), a driving mode selection system, an adaptive driving experience, WiFi hotspots, full-color head-up display systems, and the like. The topic of investigation for such a function may be to ask the user whether the function is satisfied, where the problem is if not, what the reason for not using the function is, what improvement is suggested for the function, and so on.

The parameter settings for the functions provided on the vehicle may include specific parameter settings for each function. Such as the temperature set by the air conditioner, the volume of the sound system, the brightness of the dashboard/screen, the brightness of the interior lights, etc. The topic of investigation on the parameter settings for such functions may be to ask the user whether the current settings are satisfactory, how to adjust and why they are desired if not, whether there are special reasons for some manual parameter settings of the user, suggestions for no improvement in the parameter settings for each function, etc.

The experience of the user with the vehicle may include whether the current usage of the vehicle is entirely satisfactory, whether the power system of the vehicle is satisfactory, whether the driving/riding comfort of the vehicle is satisfactory, whether the fuel consumption of the vehicle is satisfactory, and the like.

The acquisition trigger condition refers to under what circumstances the user feedback acquisition on the topic of investigation is to be performed. Appropriately configured acquisition trigger conditions can result in effective and timely user feedback with minimal user disruption. Different acquisition trigger conditions can be set for different research topics.

For functions provided on the car, settable acquisition trigger conditions may include, for example:

functions provided on the automobile are used, for example, the user uses an automatic parking function;

the functions provided on the automobile are not used for a predetermined time, for example, the user has never used the auto parking function or has not used the auto parking function for three months;

functions provided on the automobile are not used in a scene where it is expected to be used, for example, the user does not use the automatic parking function when the automobile is parked and the conditions for automatic parking are satisfied; or

The use of the function provided on the automobile is not consistent with the use of other users who are higher than the threshold ratio in the similar case, for example, more than 70% of users turn on the cruise function when driving at a constant speed on a highway for a long time without using the function, and so on.

The settable acquisition trigger conditions may include, for example, for parameter settings for functions provided on the vehicle:

other users whose current setting of the parameter of the function provided on the vehicle is higher or lower than the threshold percentage of the setting, for example, 70% of users at the same outdoor temperature set the air-conditioning temperature to 25 degrees, while the user currently sets the air-conditioning temperature to 22 degrees or 28 degrees or does not turn on the air-conditioner; or

The usage habits of the user on the car are not consistent with other users, such as finding that the user often turns off the air conditioner before arriving at the destination, and the like.

For the experience of the user on the automobile, the settable acquisition trigger conditions may include, for example:

the total driving mileage of the automobile reaches a preset value, for example, the total driving mileage reaches five thousand kilometers, ten thousand kilometers, twenty thousand kilometers, or every five thousand kilometers, ten thousand kilometers or twenty thousand kilometers; or

The usage time of the automobile by the user reaches a preset value, for example, the usage time reaches half a year, or every half or a year, and the like.

In addition, some other acquisition triggering conditions may be included, such as:

after a suggestion to use a certain function is made to the user, the user can ask the user for reasons of rejection if the user does not accept the suggestion; or

If the user gives up the suggestion after accepting the suggestion and using a function or a setting, the user may be asked at this time about the reason for giving up the use, and the like.

In addition, the topic of investigation and the corresponding content that needs to be asked to the user can be divided into two categories in terms of timeliness: an immediate class and a delayed class. The type may be set when the research topic is configured.

The immediate class questions include: if the function is not used, for example, if a parking behavior is detected but the automatic parking function is not used, whether the parking function is tried or not can be immediately inquired; inconsistent with other user usage, the subject of the query is typically whether you need to try out or adjust settings, etc.

Immediate-type generally employs voice feedback, employs voice, gesture, posture or key reply

The delay problems include: satisfaction with the product after a period of use, experience of driving, and the like. Even including some conventional long questionnaires that take some time to reply.

Unlike querying the user immediately, latency-like questions are typically pushed to the user after certain conditions are met: for example, after the vehicle is turned off, the vehicle can be inquired through a screen or voice; after the car door is locked, the application program of a mobile phone, a smart watch or other related terminals is pushed to inform inquiry, so that the problems of distraction and the like in the driving process of a user are avoided.

The research topic and its corresponding acquisition trigger conditions may then be sent to the in-vehicle user feedback acquisition subsystem 104 via the communication server 106.

The data analysis module 110 may be used to analyze user feedback received via the communication server 106 from the in-vehicle user feedback acquisition subsystem. In addition, the data analysis module 110 may analyze the data related to the car usage received from the in-vehicle user feedback collection subsystem via the communication server 106, and if it is analyzed that the collection triggering condition is satisfied, may send a message to the in-vehicle user feedback collection subsystem 104 or the user's mobile device 120 via the communication server 106, for example, through the car manufacturer's internet driving dedicated APP, WeChat, or short message, etc.

In addition, the server-side user feedback acquisition subsystem 102 and the in-vehicle user feedback acquisition subsystem 104 are not in a one-to-one correspondence, but can simultaneously serve a large number of in-vehicle user feedback acquisition subsystems 104. Therefore, the data analysis module 110 can extract the usage habits of most users, such as the above-mentioned setting parameters of the air conditioner temperature by analyzing the usage data from a large number of different users. Information from such analysis may be provided to the relevant personnel, and the relevant trigger conditions may be set via the entry module 108. Additionally, the data analysis module may also classify users based on analysis of usage data from a large number of different users, for example, a user's driving style, such as a sporty driving style or a comfortable driving style, may be inferred from the user's driving data. Different research topics, trigger conditions, different suggestions and the like can be set for different user classifications. In addition, the data analysis module 110 analyzes the received user feedback to form an analysis result, which can be provided to developers of research and development teams of automobile manufacturers to perform vehicle model improvement and upgrade.

As one example, the client side may include an in-vehicle user feedback acquisition subsystem 104 installed in an automobile, and optionally also a mobile device 120 of the user. The in-vehicle user feedback acquisition subsystem 104 may further include a communication module 112, sensors 114, in-vehicle user feedback acquisition devices 116, and a human-machine interaction interface 118. As an example, the on-board user feedback collection subsystem 104 and its components may be integrated with an existing on-board system on the vehicle, which means that the on-board user feedback collection subsystem 104 may make the best use of the hardware of the existing on-board system on the vehicle and integrate the functions related to the on-board user feedback collection in the form of software in the on-board system.

The communication module 112 may be equipped with cellular data communication capabilities, such as 3G, 4G, 5G, and so on. The communication module 112 is configured to communicate with the communication server 106 of the server-side user feedback acquisition subsystem 102 to obtain the research topic and the associated preset acquisition trigger condition for the user feedback to be acquired from the communication server 106, and may send the acquired user feedback to the communication server 106.

The sensors 114 may be various sensors mounted on the vehicle, including sensors for collecting data related to the driving of the vehicle (e.g., vehicle speed sensors, cameras, laser radar, GPS, odometers, etc.), and sensors for collecting environmental conditions inside and outside the vehicle (e.g., for outside and inside thermometers, brightness sensors, etc.). The sensed data collected by the sensors 114 may be provided to an in-vehicle user feedback collection device 116. Additionally, at least some of this data may also be sent to the server-side user feedback collection subsystem 102 via the communication module 112 for analysis by the data analysis module 110.

The in-vehicle user feedback acquisition device 116 acquires the research topic of the user feedback to be acquired and the associated preset acquisition trigger condition via the communication module 112. Based on the different acquisition trigger conditions, the in-vehicle user feedback acquisition device 116 monitors events related to the acquisition trigger conditions to determine whether the acquisition trigger conditions are satisfied. As one example, monitoring may include comparing data related to the monitored acquisition trigger condition, among the various sensor data obtained from the sensors 114, to corresponding data (e.g., a threshold) in the trigger condition. Subsequently, in response to detecting that the acquisition trigger condition is satisfied, the in-vehicle user feedback acquisition device 116 initiates an interaction to the user via the human machine interaction interface 118.

The human-computer interaction interface 118 may include a display screen provided on the automobile, a sound system, and some devices for collecting user feedback, such as a microphone for collecting user speech, a camera for detecting user gestures/actions, a touch sensor integrated under the display screen, and so on. The human-machine-interaction interface 118 may initiate interaction in the form of audio (e.g., in the form of speech via a sound system) and/or video (e.g., via an explicit screen) to the user based on instructions from the in-vehicle user-feedback capture device 116 and collect feedback from the user.

As a preferred embodiment, the interaction between the in-vehicle user feedback collection subsystem 104 of the present invention and the user may be implemented at least in part in the form of an intelligent assistant deployed in the vehicle's in-vehicle system. Automotive smart assistants are currently used in some high-end models, with functionality similar to that of a smart assistant or voice assistant on a smart phone, such as Siri provided on an apple iPhone, the user may wake up the voice assistant by speaking a particular statement (e.g., "Hi Siri") and voice control the phone to implement certain functions by speaking certain specific words. The intelligent assistant function in the automobile can also recognize the voice of the user to realize some functions, such as turning on FM, switching radio, turning up/down the volume of the sound, turning on/off the air conditioner, adjusting the temperature of the air conditioner, and the like. Thus, as an example, the interaction in the form of audio with the user in the user feedback collection of the present invention may be accomplished by means of a car intelligent assistant. For example, the user may be asked by a car smart assistant, for example, after the user has used up the smart cruise function, the user may be asked "do you be satisfied with the smart cruise function? "in combination with the existing car intelligent assistant function, the car can be equipped with the car-mounted user feedback acquisition function, and new hardware is not needed to be added, so that the cost is not increased in this respect.

Interaction with the user is facilitated and frequent by the on-board system in the car used by the user (e.g., via a car smart assistant), and thus the opportunities and frequency of acquisition of user feedback is significantly increased. However, too much or too frequent feedback of the user by asking the user may also cause the user to feel the sense of discomfort, and therefore the present invention also takes corresponding measures to alleviate this problem.

In one aspect, the acquisition trigger timing of the present invention is mostly combined with specific research topics (e.g., specific functions or parameter settings) to set different trigger timings and perform targeted queries. More specifically, as exemplified earlier, the query for automatic parking is made after the user uses the automatic parking function, and only feedback opinions about automatic parking are queried, and the question for air-conditioning temperature setting is also queried only when the user's air-conditioning setting is found to be different from the default or other user settings. Therefore, the triggering time of the present invention is usually set to be immediately after the user uses or experiences the related function, so that the user will feel more natural and will not feel obtrusive. Another advantage of this arrangement is that the user's feedback is time-efficient and does not require the user to recall, so that the description provided by the user will become more accurate. For example, if the user's suggestion to start the automatic parking function is rejected, then if the user is further asked for the reason for rejection at this time, the user will feel easier and more accurate in describing the question to answer the question, and therefore the user will also be more inclined to answer the question and less likely to feel dislike.

On the other hand, the present invention is not always presented in the form of a question inquiry when collecting feedback to the user. As one embodiment of the present invention, the user feedback collection system of the present invention may initiate interaction with a user in the form of providing suggestions to the user regarding the topic of investigation. For example, when it is found that the user has never used the auto-park function, and the system detects that the user is currently wanting to park and is eligible for auto-park, the user may be asked "do you want to park? Do you need to turn on the auto park function? "when the user indicates consent, the system may automatically turn on the auto park function. As yet another example, when the system detects that the default or most users will turn on the air conditioner at the current in-vehicle temperature, the user may be asked "is the in-vehicle temperature somewhat hot, need to turn on the air conditioner for you? By interacting in this way, the user does not feel disturbed, but feels an assistant with a certain artificial intelligence level in the automobile, so that the satisfaction degree of the user on the product can be improved while the feedback collection of the user is realized.

It is to be understood that the above questions regarding the research topic, the acquisition trigger condition, the suggestions related to the research topic, and the query are only examples and not limitations, and those skilled in the art can spontaneously design various suitable research topics, acquisition trigger conditions, suggestions or questions to be presented to the user, while comprehending the concept and spirit of the present invention.

Optionally, the server-side user feedback collection subsystem 102 may further include a user feedback statistics module. The user feedback statistics module may count the number of times the user provides feedback as a reference for additional rewards for the user providing feedback. Examples of bonus awards include mall points or club points provided by automobile manufacturers, which may be redeemed for goods or services. Furthermore, the quality of the user feedback may also be evaluated, for example if the user elaborates a opinion or makes a constructive opinion about a certain function, the feedback will be evaluated as being of high quality. More rewards may be awarded for high quality ratings. These rewards may encourage users to be more willing to provide feedback or to provide higher quality feedback. It will be appreciated that it is not necessary to provide such physical rewards, but that it is still possible to provide a degree of positive benefit to the user in terms of increased user feedback willingness and engagement as an adjunct.

FIG. 2 is a flow diagram of an interactive user feedback collection method 200 performed by an on-board vehicle system in accordance with one embodiment of the present invention. The method 200 begins at block 202 by obtaining preset acquisition trigger conditions for a topic of investigation for user feedback to be acquired. For example, the on-board system of the automobile or the on-board user feedback acquisition subsystem 104 integrated in the on-board system may acquire preset acquisition trigger conditions corresponding to the respective research topics from the server-side user feedback acquisition subsystem 102 located on the remote server side. The research topic may also be acquired from the server together with the acquisition trigger condition, but considering that resources (such as computing power, communication data amount, etc.) saved for the in-vehicle system are limited, the client is preferably designed for interaction, implementation, and feedback of user acquisition, and the result analysis is mainly performed by the server side. Thus, the client need not necessarily know what the research topic corresponding to each interaction and each monitored trigger condition is, but need only be able to associate these interactions and trigger conditions and subsequent feedback with the topic (e.g., via a unique topic identifier).

The process then proceeds to block 204 where events related to acquisition trigger conditions are monitored. As one example, monitoring events related to collecting trigger conditions may further include obtaining vehicle status information related to the trigger conditions, which may be accomplished by obtaining various types of sensed data about the vehicle provided by sensors 114, and may also include some usage data of the vehicle, such as mileage, status data of various electronic devices on the vehicle. The obtained vehicle status information is then compared with corresponding thresholds contained in the triggering conditions. For example, comparing temperature, mileage, etc.

The process then proceeds to block 206, where an interaction is initiated to the user in response to detecting that an acquisition trigger condition is satisfied. As previously described, initiating an interaction with a user may include providing a suggestion to the user related to a research topic or asking the user for an experience related to a research topic.

Next, at block 208, the user's response to the interaction is converted into user feedback. As mentioned previously, a user may respond in some form for an interaction initiated by the in-vehicle system to the user. Forms of feedback for the user may include, but are not limited to:

the user answers/makes selections in a voice mode;

click on the "accept"/"reject" option on the touch screen;

pressing a button on the steering wheel representing an accept/reject option (such as pressing the "answer phone" or "OK" key, or pressing the "hang up phone" key);

turning on or off the proposed function;

adjusting parameter settings of the suggested function; or

The user makes a particular gesture or gesture, such as nodding the head to indicate acceptance, or shaking/waving the hand to indicate rejection, and so forth. As another example, a user may also be interpreted as a rejection of a suggestion if he does not have any explicit reaction to the interaction.

The system converts the above-mentioned feedback of the user into a form that can be understood by the system. For example, various forms of feedback for a user are categorized as "accepted" or "rejected". If the system asks the user "why did the function not like? "and the user describes the problem in speech, such descriptive speech may be further recorded as audio or text.

Furthermore, the collection of user feedback does not always require a user to explicitly answer. For example, in the former example, after the system turns on the air conditioner immediately after the user agrees to the system, and the system turns on the air conditioner and automatically sets to the corresponding temperature, and so on, after a certain period of time, if it is found that the user is still using the temperature, the user may be asked "do you need to turn on the air conditioner for you later automatically? Or "do you need i have the current temperature as the default air conditioner temperature setting? "when a positive response is received from the user, the positive response is interpreted as user feedback for the" automatic air conditioning function "and the" air conditioning temperature setting "(i.e., the user is satisfied with the automatic air conditioning function and the temperature setting of the automatic air conditioning) and converted to a form recognizable to the system. Thus, in the user feedback collection process of the present invention, the user may not necessarily be aware that the system actually performed and completed the user feedback collection, thus avoiding the aversion and conflict to the user feedback collection that appears to be formal.

After the user feedback is collected, the process proceeds to block 210 where the user feedback is sent to a server in communication with the in-vehicle system. The process then ends.

Fig. 3 is a block diagram of an in-vehicle user feedback collecting apparatus 300 according to an embodiment of the present invention. As one example, the in-vehicle user feedback collection device 300 may be the in-vehicle user feedback collection device 116 described in FIG. 1. The in-vehicle user feedback collection device 300 may be implemented in software. As shown in FIG. 3, the in-vehicle user feedback collection device 300 may include a trigger condition acquisition module 302, a monitoring module 304, an interaction module 306, a conversion module 308, and a feedback module 310. The acquisition module 302 may be configured for acquiring preset acquisition trigger conditions for the topic of investigation of the user feedback to be acquired, while the monitoring module 304 may be configured for monitoring events related to said acquisition trigger conditions. The interaction module 306 may be configured to, in response to detecting that the acquisition trigger condition is satisfied, initiate an interaction with the user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic. The conversion module 308 may then be configured to convert the user's response to the interaction into user feedback. The feedback module 310 may be configured to send the user feedback to a server in communication with the in-vehicle system.

FIG. 4 is a block diagram of an automobile 400 in which user feedback acquisition may be implemented, according to one embodiment of the invention. The automobile 400 may include a communication module 402 configured to communicate with a server, such as the communication module 112 described in fig. 1. The automobile 400 may also include one or more sensors 404, such as the sensors 114 described in FIG. 1, for providing automobile status information as well as the user's automobile usage data. The automobile 400 further comprises an on-board user feedback acquisition device 406, which on-board user feedback acquisition device 406 may be the on-board user feedback acquisition device 116 depicted in fig. 1 or the on-board user feedback acquisition device 300 depicted in fig. 3. The automobile 400 may also include a human-machine-interaction interface 408, such as the human-machine-interaction interface 118 depicted in FIG. 1.

The improved user feedback collection method and system of the present invention implemented using an on-board system of an automobile is described above. Compared with the traditional user feedback acquisition mechanism, the method provided by the invention obviously reduces the cost of user feedback acquisition and effectively improves the pertinence and timeliness of feedback. In addition, the invention also combines the vehicle-mounted system to interact with the user in the form of an intelligent assistant, and a plurality of feedback collections are provided in a suggested form, so that the user can improve the satisfaction degree of the product and is less disturbed.

What has been described above includes examples of aspects of the claimed subject matter. It is, of course, not possible to describe every conceivable combination of components or methodologies for purposes of describing the claimed subject matter, but one of ordinary skill in the art may recognize that many further combinations and permutations of the claimed subject matter are possible. Accordingly, the disclosed subject matter is intended to embrace all such alterations, modifications and variations that fall within the spirit and scope of the appended claims.

Claims

1. An interactive user feedback collection method performed by an on-board system of an automobile, the method comprising:

monitoring events related to the acquisition trigger condition;

converting a user response to the interaction into user feedback; and

2. The method of claim 1, wherein the research topic comprises at least one of:

one or more functions provided on the vehicle;

parameter settings for one or more functions provided on the vehicle; and

the user experiences the use experience of the automobile.

3. The method of claim 1, wherein the acquisition trigger condition comprises at least one of:

one or more functions provided on the vehicle are used;

one or more functions provided on the vehicle are not used for a predetermined time;

one or more functions provided on the automobile are not used in a scenario where they are expected to be available;

the use of one or more functions provided on the vehicle is inconsistent with the use of other users who are above a threshold percentage under similar circumstances;

the current setting of the parameter of one or more functions provided on the vehicle is higher or lower than the setting of the threshold proportion of other users;

the use habits of the user on the automobile are inconsistent with those of other users;

the total driving mileage of the automobile reaches a preset value;

the service time of the user for the automobile reaches a preset value;

the user does not accept the suggestion provided by the vehicle-mounted system; and

the user gives up the advice again after accepting the advice provided by the in-vehicle system.

4. The method of claim 1, wherein monitoring events related to the acquisition trigger condition further comprises:

obtaining vehicle state information related to the acquisition trigger condition; and

comparing the obtained vehicle state information with corresponding thresholds contained in the acquisition trigger conditions.

5. The method of claim 1, wherein providing a suggestion related to the research topic comprises at least one of:

suggesting that the user use one or more functions provided on the vehicle; and

it is proposed to adjust the parameter settings of one or more functions provided on the vehicle.

6. The method of claim 1, wherein querying a user for an experience related to the topic of investigation comprises at least one of:

querying a user for a use experience for one or more functions provided on the vehicle that has just been used;

querying a user for a use experience of the adjusted parameter settings for one or more functions provided on the vehicle;

asking the user for a reason for their preference with respect to their usage habits; and

the user is asked for an overall experience, opinion or suggestion for vehicle use by the current driving range or vehicle usage time.

7. The method of claim 1, wherein converting a user response to the interaction into user feedback further comprises at least one of:

recording whether the user accepts the suggestion provided by the vehicle-mounted system;

recording the suggestion whether the user continuously uses the vehicle-mounted system; and

feedback in the form of voice or interactive selections provided by the user is recorded.

8. The method of claim 1, wherein the interaction comprises at least one of:

providing suggestions or queries to the user in screen display or audio form via a human-machine interaction interface within the automobile; and

-sending a suggestion or query to the mobile terminal of the user via said server.

9. A user feedback acquisition system, the system comprising:

a server-side user feedback acquisition subsystem configured to:

determining an investigation subject fed back by a user to be collected;

presetting acquisition triggering conditions related to the research theme;

an in-vehicle user feedback acquisition subsystem configured to:

monitoring events related to the acquisition trigger condition;

converting a user response to the interaction into user feedback; and

10. The system of claim 9, wherein the server-side user feedback collection subsystem further comprises:

a communication server configured to communicate with the in-vehicle user feedback acquisition subsystem and a mobile terminal of a user;

an entry module configured to receive a topic of investigation of user feedback to be collected and an associated collection trigger condition; and

a data analysis module configured to analyze user feedback received via the communication server from the in-vehicle user feedback acquisition subsystem.

11. The system of claim 10, wherein the data analysis module is further configured to analyze vehicle status information or vehicle usage data of a user received via a communication server to monitor events related to the acquisition trigger condition, and

the communication server is further configured to send a message to the in-vehicle user feedback acquisition subsystem or a mobile terminal of a user to initiate an interaction to the user in response to the data analysis module detecting that the acquisition trigger condition is satisfied.

12. The system of claim 10, wherein the server-side user feedback collection subsystem is further configured to provide results of analysis of collected user feedback by the data analysis module to a developer.

13. An on-vehicle user feedback collection device, the device comprising:

14. An automobile, comprising:

a communication module configured to communicate with a server;

the in-vehicle user feedback acquisition device of claim 13; and

15. The automobile of claim 14, wherein the human-machine-interaction interface comprises:

a display screen;

an instrument panel; and

a loudspeaker.