CN112106099B - Chat system with dialogue function and method for providing chat service - Google Patents
Chat system with dialogue function and method for providing chat service Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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Abstract
A chat system having a conversation function and a method of providing a chat service are provided. According to the chat system with dialogue function of the embodiment of the invention, flexible chat service is provided by generating response corresponding to user's intention, information actually needed by the user is provided by sending response containing matching information to the terminal, and information of goods or services really needed by the user is provided by generating questions for goods or services wanted by the specific user.
Description
Technical Field
Embodiments of the present invention relate to chat systems.
Background
Communication is a service we have used since the mid 1990 s. After the PC is used as the center, the appearance of the smart phone after the service is in soft landing becomes a representative means for people to communicate. As computer technology evolves, chat systems currently exist that talk to computers, not to people. The chat system is a system in which a computer replies based on a predetermined response rule after a terminal inputs a question like a chat.
The conventional chat system is an automatic response system that recognizes a defined keyword in advance by simply using a pattern matching method and outputs a response. In addition, with existing chat systems, shopping is shopping, travel is travel, i.e., individual chat services are provided for only one type of content. Therefore, the user has an inconvenience that the user can only individually download and use the chat program of the desired content.
Further, the conventional chat system has a problem in that necessary practical information cannot be directly provided to the user, information according to the direction of interest of the individual user cannot be provided, and appropriate information cannot be provided when the range of information desired by the user is wide.
Disclosure of Invention
Embodiments of the present invention relate to an invention for directly providing a user with necessary practical information, providing information according to the direction of interest of an individual user, and providing appropriate information by considering a problem of the direction of interest of the user or the like in a case where the range of information desired by the user is wide.
According to an exemplary embodiment of the present invention, there is provided a chat system having a conversation function that receives information of a user from a terminal and transmits a response to the information to the terminal, the chat system having a conversation function including: a storage unit that stores the information and the response; a receiving unit that receives information of a user from the terminal; an intention judging unit that learns the information stored in the storage unit and the pattern of response, and judges the intention of the user based on the information received by the receiving unit; a response generation unit that generates a response corresponding to the intention of the user; and a transmitting unit that transmits the response to the terminal; the intention judging unit judges whether or not the intention of the user is to obtain information on a commodity or service by analyzing a word tail and an emotion keyword of a sentence included in the information received by the receiving unit, and the chat system with a dialogue function further includes: an information collection unit that collects commodity or service information corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on a commodity or service; and an information screening unit that screens matching information from the information of the goods or services collected by the information collection unit, in consideration of the location information of the user and the time and date information at which the user transmits the information; the transmitting unit transmits a response including the matching information to the terminal, and the chat system having a dialogue function further includes: a direction of interest determination unit that determines the direction of interest of the user by analyzing the information and the response stored in the storage unit in consideration of the information of the user; an intention prediction unit that predicts a commodity or service that a user wants, based on words included in received information, in consideration of the direction of interest of the user, without specifying the commodity or service that the user wants; and a question generation unit that generates a question for a product or service intended by a specific user; the user's interest includes one or more of clothes, foods, movies, sports, and interests that the user likes, the question is a question including the commodity or service information predicted by the intention predicting unit, and the transmitting unit transmits the question generated by the question generating unit to the terminal.
The information screening unit may screen the matching information in consideration of the direction of interest of the user.
The information screening unit may screen the matching information in consideration of a distance from the location of the user to a place where the goods or services are provided.
The information screening unit may screen the matching information in consideration of price discount information or gift-giving information of the goods or services.
The transmitting unit may transmit a response including price discount information or gift-giving information of the goods or services to the terminal.
The transmitting unit may transmit a response including web page information about the goods or services included in the matching information to the terminal.
The transmitting unit may transmit a response including postscript information about the goods or services included in the matching information to the terminal.
The transmitting unit may transmit a response including location information for providing the goods or services included in the matching information to the terminal.
The transmitting unit may transmit a response including traffic information usable from the location of the user to a place where the goods or services included in the matching information are provided to the terminal.
The transmitting unit may transmit a response to the terminal, which further includes time information required to consider the movement of the traffic information from the location of the user to a location where the goods or services included in the matching information are provided.
According to another exemplary embodiment of the present invention, there is provided a method of providing a chat service using a chat system having a conversation function that receives information of a user from a terminal and transmits a response to the information to the terminal, the method of providing a chat service including the steps of: a storage unit that stores the information and the response; a receiving unit that receives information of a user from the terminal; an intention judging unit that learns the information stored in the storage unit and the pattern of response, and judges the intention of the user based on the information received by the receiving unit; a response generation unit that generates a response corresponding to the intention of the user; and a transmitting unit configured to transmit the response to the terminal; the method also comprises the following steps: the intention judging unit judges whether or not the intention of the user is to obtain information on a commodity or service by analyzing a word tail and an emotion keyword of a sentence included in the information received by the receiving unit; an information collection unit that collects commodity or service information corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on a commodity or service; and an information screening unit that screens matching information from the information of the goods or services collected by the information collection unit, taking into account the location information of the user and the time and date information at which the user transmitted the information; the step of transmitting the response to the terminal may transmit the response including the matching information to the terminal, and the method of providing the chat service further includes the steps of: in the interest determination unit, the chat system having a dialogue function determines the interest of the user by taking the information of the user into consideration and analyzing the information and the response stored in the storage unit; the intention prediction unit predicts a commodity or service intended by a user in consideration of the direction of interest of the user based on words included in the received information, when the commodity or service is not specified; and a question generation unit that generates a question for a product or service intended by the specific user; the user's interest may include one or more of clothes, foods, movies, sports, and interests liked by the user, and the question may be a question including the commodity or service information predicted by the intention predicting unit, and the step of transmitting the response to the terminal may be a question generated by the question generating unit.
The step of screening the matching information may screen the matching information in consideration of the user's direction of interest.
The step of screening the matching information may screen the matching information in consideration of a distance from a location of the user to a location where the goods or services are provided.
The step of screening the matching information may screen the matching information in consideration of price discount information or gift-gifting information of the goods or services.
The step of transmitting the response to the terminal may transmit a response further including price discount information or gift-gifting information about goods or services included in the matching information to the terminal.
The step of transmitting the response to the terminal may transmit a response to the terminal further including web page information about goods or services included in the matching information.
The step of transmitting the response to the terminal may transmit a response to the terminal further including postscript information about goods or services included in the matching information.
The step of transmitting the response to the terminal may transmit a response to the terminal further including location information providing goods or services included in the matching information.
The step of transmitting the response to the terminal may transmit a response to the terminal further including traffic information available from the location of the user to a place where the goods or services included in the matching information are provided.
The step of transmitting the response to the terminal may transmit a response to the terminal further including time information required to consider the movement of the traffic information from the location of the user to a place where the goods or services included in the matching information are provided.
According to an embodiment of the present invention, a flexible chat service can be provided by generating a response corresponding to a user's intention.
According to an embodiment of the present invention, information that is substantially required by a user can be provided by transmitting a response containing matching information to a terminal.
According to an embodiment of the present invention, it is possible to provide goods or services information that a user really wants by generating questions for goods or services that a specific user wants.
Drawings
Fig. 1 is a block diagram showing a constitution of a chat system having a conversation function according to an embodiment of the present invention.
Fig. 2 is a flowchart for explaining a method of providing a chat service according to an embodiment of the present invention.
Fig. 3 is an exemplary diagram for explaining the effect of a method of providing a chat service according to an embodiment of the present invention.
Fig. 4 is an exemplary diagram illustrating chat in accordance with an embodiment of the invention.
Fig. 5 is a flowchart for explaining a method of providing a chat service according to an embodiment of the present invention.
FIG. 6 is a block diagram illustrating and showing a computing environment including a computer device suitable for use in the illustrative embodiments.
Fig. 7 is a flowchart for explaining a chat method according to an embodiment of the invention.
Fig. 8 is a flowchart for explaining a chat method according to an embodiment of the invention.
Fig. 9 is a flowchart illustrating a chat method according to an embodiment of the invention.
Fig. 10 is a flowchart illustrating a chat method according to an embodiment of the invention.
Fig. 11 is an exemplary diagram illustrating chat in accordance with an embodiment of the invention.
Fig. 12 is an exemplary diagram of services provided by a chat system in accordance with an embodiment of the invention.
Fig. 13 is an exemplary diagram of services provided by a chat system in accordance with an embodiment of the invention.
Description of the reference numerals
100: chat system with dialogue function
105: storage unit
110: receiving part
115: intention judging part
120: response generation unit
125: transmitting unit
130: information collecting unit
135: information screening unit
140: direction of interest determination unit
145: intention prediction unit
150: question generation unit
Detailed Description
Hereinafter, a specific embodiment of the present invention will be described with reference to the drawings. The following detailed description is provided to facilitate a more comprehensive understanding of the methods, apparatus, and/or systems described in the present specification. However, this is merely an example, and the present invention is not limited thereto.
In describing the embodiments of the present invention, it is determined that detailed description of known techniques related to the present invention will unnecessarily obscure the gist of the present invention, and detailed description thereof will be omitted. The terms and the like described below are terms defined in consideration of functions in the present invention, and may be different according to the intention, habit, and the like of a user or a user. Accordingly, the definition should be based on the entire contents of the present specification. The terminology used in the detailed description is for the purpose of describing embodiments of the invention only and is not intended to be limiting in any way. The expression in the singular includes the plural unless it is explicitly used differently. In this specification, the expression "comprising" or "having" is used to indicate that a certain feature, number, step, operation, element, part thereof, or combination thereof is not to be interpreted as excluding the existence or possibility of other features, numbers, steps, operation, element, part thereof, or combination thereof than one or more of those described.
Fig. 1 is a block diagram showing the construction of a chat system 100 with conversation functions according to an embodiment of the invention. Referring to fig. 1, a chat system 100 with conversation functions according to an embodiment of the present invention includes a storage unit 105, a reception unit 110, an intention judgment unit 115, a response generation unit 120, and a transmission unit 125, and may further include an information collection unit 130, an information screening unit 135, a direction of interest judgment unit 140, an intention prediction unit 145, and a question generation unit 150.
The chat system 100 having a conversation function receives information of a user from a terminal and transmits a response to the information to the terminal. The chat system 100 having the dialogue function receives information of a user from a terminal, stores the information in the storage unit 105, and learns the information to determine the intention of the user. In the event that a user requests specific information, a response to the user information is sent to the terminal using a search engine or other database.
The chat system 100 having the conversation function may be configured by a server and may include a terminal. The terminal may include, for example, at least one of a smart phone, a tablet computer, a mobile phone, a video phone, an electronic reader, a desktop computer, a notebook computer, a netbook, a workstation, a palm top computer, a portable multimedia player.
The storage unit 105 stores the information and the response. For this purpose, the storage section 105 may include a memory. The memory may include volatile and/or nonvolatile memory. The memory may store, for example, commands or data related to at least one other component of the electronic device. According to one embodiment, the memory may store software and/or programs. Programs, for example, may include a kernel, middleware, an application programming interface, and/or an application program (or application software), among others. At least a portion of the kernel, middleware, or application programming interface may be referred to as an operating system.
The receiving unit 110 receives information of a user from the terminal. The receiving unit 110 may include one or more components capable of communicating with the terminal, and may include, for example, a near field communication module, a wired communication module, and a wireless communication module.
The near field communication module refers to a module that performs near field communication with devices located within a certain distance. The near field communication technology according to the embodiment of the present invention may include wireless network, wi-Fi, bluetooth, wireless personal area network, wireless direct connection, ultra-wideband, infrared communication, bluetooth low energy technology, near field communication, radio frequency identification, ant+ and the like, but is not limited thereto.
The wired communication module refers to a module for performing communication using an electric signal or an optical signal, and may include a wired communication technology using a twisted pair cable, a coaxial cable, a fiber optic cable, or the like in addition to a wired communication technology apparent to those skilled in the art.
The wireless communication module transmits and receives wireless signals to and from at least one of a base station, an external device, and a server in the mobile communication network. The wireless signal may include a voice signal, a video call signal, or various forms of data according to transmission and reception of text/multimedia information.
The intention judgment unit 115 learns the information stored in the storage unit 105 and the pattern of response, and judges the intention of the user based on the information received by the reception unit 110. For this purpose, the intention judging unit 115 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto.
For example, the intention judging unit 115 judges whether or not the intention of the user is to obtain information on a product or service by analyzing the word tail and emotion keywords of a sentence included in the information received by the receiving unit 110.
The intention judging unit 115 may judge whether or not the intention of the user is to obtain information on a product or service, for example, when the end of a sentence ends with "want to" and "please tell", "worship what to" and "want to eat", or the like. Further, the emotion keywords may include, for example, "boring", "hungry" and the like, and when the emotion keywords are included in the information received by the receiving unit 110, the intention judging unit 115 may judge whether or not the intention of the user is to obtain information on a commodity or service.
The above-described procedure can be realized by learning based on artificial intelligence using big data, that is, the intention judging section 115 learns the information stored in the storage section 105 and the pattern of the response, thereby using the big data, whereby the accuracy in judging the intention of the user can be improved.
The response generation unit 120 generates a response corresponding to the intention of the user. For this purpose, the response generating unit 120 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto.
For example, when it is determined that the intention of the user is to obtain information on a commodity or service, the response generating section 120 may transmit a response including matching information to the terminal. The matching information will be described in detail later.
The transmitting unit 125 transmits the response to the terminal. The transmitting unit 125 may include one or more components capable of communicating with the terminal, and may include, for example, a short-range communication module, a wired communication module, and a wireless communication module.
The information collection unit 130 may collect commodity or service information corresponding to the intention of the user in a case where it is determined that the intention of the user is to obtain information on a commodity or service.
The information collection unit 130, for example, collects information of a korean restaurant corresponding to the intention of a user in a case where it is determined that the intention of the user is to obtain information about the korean restaurant.
The information collection unit 130 may collect commodity or service information corresponding to the intention of the user using a web portal or the like. For this purpose, the information collection unit 130 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto.
The information collection unit 130 includes a separate database storing information about the product or service, and may use the information stored in the database when collecting information about the product or service corresponding to the user's intention. The additional database may be a database provided in an additional server other than the chat system having the dialogue function. However, this is merely an example, and the method of collecting information of goods or services corresponding to the user's intention is not limited thereto.
The information filtering unit 135 filters matching information from the information of the goods or services collected by the information collecting unit 130 in consideration of the location information of the user and the time and date information of the user's transmission information. For this purpose, the information screening unit 135 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto.
For example, when it is determined that the intention of the user is to obtain information about a korean restaurant, the information filtering unit 135 filters matching information from the information of the korean restaurant collected by the information collecting unit 130, taking into consideration the location information of the user and the time and date information at which the user transmitted the information.
For example, the information screening unit 135 may screen the matching information in consideration of a distance from the location of the user to a place where the goods or services are provided. Specifically, the information screening unit 135 may screen, in the case where the user's position is "1 st street of Jiangnan Dali of the head city", a korean restaurant close to "1 st street of Jiangnan Dali of the head city" from among korean restaurants as the matching information. Further, the information filtering unit 135 may filter out korean restaurants that are open after "11 pm" as matching information from korean restaurants when the time for which the user transmits information is "11 pm". Further, the information filtering unit 135 may filter out korean restaurants that are also open for "Saturday" from korean restaurants as the matching information when the date on which the user transmitted the information is "2017.09.16 (Saturday)". The transmitting unit 125 may transmit a response including the matching information to the terminal.
The direction of interest determination unit 140 determines the direction of interest of the user by analyzing the information and the response stored in the storage unit 105 in consideration of the information of the user. For this reason, the interest determination unit 140 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto. The user information refers to interesting information and the like input by the user when joining a specific application. However, since the information of interest and the like are information input when a specific application is added, a case where the user's direction of interest changes with the passage of time is not considered.
Accordingly, the direction of interest determination unit 140 determines the direction of interest of the user by analyzing the information and the response stored in the storage unit 105. The user's interest may include more than one of clothing, food, movies, sports, and interests that the user likes. However, the present invention is not limited thereto.
The intention prediction unit 145 predicts a product or service intended by the user in consideration of the direction of interest of the user based on the word included in the received information, without specifying the product or service intended by the user. For this reason, the intention prediction unit 145 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto.
The question generator 150 generates a question for a product or service desired by a specific user. For this purpose, the problem generating unit 150 may include a central processing unit, a microprocessor, a graphics processor, and the like, but is not limited thereto. The problem may be a problem including the commodity or service information predicted by the intention predicting unit.
For example, in the case where the information of the user is "hungry, although it can be seen that the intention of the user is to obtain information about food, the variety of food is very wide, so that the food intended by the user may not be specified. In this case, when the direction of interest determination unit 140 analyzes the information and response stored in the storage unit 105 and the result of the analysis (for example, the statistical result) shows that the user mainly searches the record of the information related to "Han Can", it is possible to determine that the direction of interest of the user is "korean", and the intention prediction unit 145 predicts that the commodity or service desired by the user is "korean" in consideration of the direction of interest of the user. Accordingly, the question generation section 150 may generate a question including "korean restaurant" such as "how korean restaurant oooooo is. The transmitting unit 125 may transmit the question generated by the question generating unit 150 to the terminal.
The information filtering unit 135 may filter the matching information in consideration of the direction of interest of the user. For example, when it is determined that the intention of the user is to obtain information about "red dress", the information screening section 135 may screen the "red dress" related information as matching information when the existing record shows that the user is interested in frequently searching for the "dress" related information.
The information screening unit 135 may screen the matching information in consideration of the price discount information or the gift-giving information of the goods or services. For example, when the date on which the user transmitted the information is "2017.09.16 (Saturday)", the information of the goods or services which are particularly discounted on the day "2019.09.16 (Saturday)", may be filtered as the matching information. In addition, when it is judged that the intention of the user is to obtain information about "toothpaste", the information of "toothpaste 1+1" may be screened as matching information. The transmitting unit 125 transmits a response including the price discount information or the gift-giving information of the goods or services to the terminal.
The transmitting unit 125 may transmit a response including web page information about the goods or services included in the matching information to the terminal. The so-called web page information may be a company web site or the like. The transmitting unit 125 may transmit a response including postscript information about the goods or services included in the matching information to the terminal. The so-called postamble information may be a blog web site or the like.
The transmitting unit 125 may transmit a response including location information for providing the goods or services included in the matching information to the terminal. The so-called location information may be an address or a map location, etc. The transmitting unit 125 may transmit a response including traffic information usable from the location of the user to a place where the goods or services included in the matching information are provided to the terminal. The so-called traffic information may be available vehicles or the like (including hiking). The transmitting unit 125 may transmit a response to the terminal, which may further include time information required to consider the movement of the traffic information from the location of the user to a location where the goods or services included in the matching information are provided. Further, the transmitting section 125 may transmit the time required for each vehicle to the terminal.
Fig. 2 is a flowchart for explaining a method of providing a chat service according to an embodiment of the present invention.
Chat systems with dialogue functionality learn existing information and response patterns. When the chat system having the dialogue function receives user information from the terminal, the user intention is determined by pattern learning performed in the related art. The chat system having the dialogue function can perform a daily dialogue response when it is determined that the intention of the user is not to request the commodity and service information.
The chat system having the dialogue function can provide (answer) information of goods and services desired by the user when it is determined that the intention of the user is to request the information of goods and services. However, in the chat system having the dialogue function, if the information is not specifically specified, the user's interest is taken into consideration to predict the product or service desired by the user, and a question (response) including the predicted product or service can be presented.
According to an embodiment of the present invention, when it is determined that the intention is to purchase an item, the transmitting part 125 may transmit information of a sales site of the item and a sales site of the item to the user terminal.
According to an embodiment of the present invention, when it is determined that the intention is to watch a movie, the transmitting unit 125 may transmit information including one or more of a recommended movie, a showing time of the recommended movie, and a theater location showing the recommended movie to the user terminal.
According to an embodiment of the present invention, the transmitting part 125 may transmit policy-related information to the user terminal when it is determined that the intention is to obtain policy-related information.
According to an embodiment of the present invention, the transmitting part 125 may transmit information including one or more of recommended heritage and cultural public praise schedules and places to the user terminal when judging that the intention is to experience korean culture.
According to an embodiment of the present invention, the transmitting part 125 may transmit information including one or more of recommended sightseeing places and travel routes to the user terminal when it is determined that the intention is to travel.
Fig. 3 is an exemplary diagram for explaining the effect of a method of providing a chat service according to an embodiment of the present invention.
Chat systems with dialogue functionality can determine a user's intent by analyzing existing information and patterns of responses. The judgment of the user intention is realized by a learning mode based on artificial intelligence using big data, whereby the accuracy in judging the user intention can be improved.
Chat systems with dialogue functions can filter matching information by considering user location, information transmission time and date. This is to filter out practical matching information.
Chat systems with conversational functionality can determine the direction of interest of a flowing, individual user by analyzing existing information and responses. Accordingly, the chat system having the dialogue function does not determine a plurality of unspecified directions of interest, but determines directions of interest of individual users. In addition, the chat system having the dialogue function not only considers the interest information input when joining a specific application, but also can judge the user's interest by analyzing the existing information and response, thereby considering the change of the user's interest.
The chat system having a dialogue function judges the intention of the user to provide matching information, and when information on a product or service desired by the user is not specified, the chat system can predict the product or service desired by the user and make an active guidance question including the predicted product or service. Thus, the chat system with dialogue function can give accurate answer to the user.
Fig. 4 is an exemplary diagram illustrating chat in accordance with an embodiment of the invention.
First, chat No. 2017.04.07 is observed.
The user's information is "cheese happy," hip-hop "," pizza, pasta-all love "and does not particularly want to obtain information about the goods or services of cheese (the information may be different depending on the situation, but the premise in the description here is not intended to obtain information about goods or services).
In a chat system with dialogue function, the chat system is used for making a "if the food is a cheese-! "daily dialogue response (one-record-one-sum). A daily dialogue response (a harmony) of "listening and speaking cheese is both delicious and nutritious" can be made for the user information of "you know".
In a chat system having a dialogue function, a user answers "pair to pair" to "and, in this regard, can judge and memorize that the user's eating interest is" the user likes to add cheese (in particular, pizza, pasta) to food ".
Chat number 2017.04.08 is next observed.
The user information is "today's weather is good", "whether or not there is a land to drink beer in a refreshing manner", and in this regard, it is recommended that "a place where beer can be drunk in a place where a field deck is provided (OO deck is empty)". The location of the user may be considered to provide a response containing time information required to reach the land where the OO is empty, the date the user sent the information may be considered to provide a response containing discount information (beer discount activity), the time the user sent the information may be considered to provide a response containing detailed discount information (9 points before store purchase), web page information (web address where reservation can be made),
chat number 2017.04.09 is next observed.
The user information is "decide to go to friends", "today is me applicant", in view of which it is known that the user intends to obtain information about restaurants.
When viewed against the chat content on day 2017.04.07, the user remembers the interest of "the user liked to add cheese (especially pizza, pasta) to the food". With this in mind, "how do pasta in OO western style restaurant? "guiding questioning, and then providing" listening to the cheese with full, good taste, high cost performance "post-record information or providing website for viewing the post-record information". In addition, it is possible to provide a time required for prediction of a distance of 15 minutes on foot, a vehicle of "OO number bus" that is available, and a time required for prediction when the vehicle is utilized (5 minutes).
Fig. 5 is a flowchart for explaining a method of providing a chat service according to an embodiment of the present invention. The illustrated flowchart describes the method as being divided into a plurality of steps, but at least some of the steps may be performed in an alternate order, or in combination with other steps, or omitted, or the detailed steps may be divided, or one or more steps not shown in the attached drawings may be performed.
In a method of providing a chat service by using the chat system with a conversation function, a storage unit stores information of a user and a response to the information in a terminal and transmits the response to the information to the terminal, at first, S202.
Next, the receiving unit receives the user information from the terminal S204, and the intention judging unit learns the information stored in the storage unit and the pattern of the response, thereby judging the intention of the user based on the information received by the receiving unit S206. The response generation unit generates a response corresponding to the intention of the user S208. Finally, the transmitting unit transmits the response to the terminal S210.
The method for providing chat services further comprises the steps of: the intention judging unit judges whether or not the intention of the user is to obtain information on a commodity or service by analyzing a word tail and an emotion keyword of a sentence included in the information received by the receiving unit; an information collection unit that collects commodity or service information corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on a commodity or service; and an information screening unit that screens matching information from the information of the goods or services collected by the information collection unit, taking into account the location information of the user and the time and date information at which the user transmitted the information; the step of sending the response to the terminal may send a response containing the matching information to the terminal.
The method for providing chat services further comprises the steps of:
in the interest determination unit, the chat system having a dialogue function determines the interest of the user by taking the information of the user into consideration and analyzing the information and the response stored in the storage unit; the intention prediction unit predicts a commodity or service intended by a user in consideration of the direction of interest of the user based on words included in the received information, when the commodity or service is not specified; and a question generation unit that generates a question for a product or service intended by the specific user; the user's interest may include one or more of clothes, foods, movies, sports, and interests liked by the user, and the question may be a question including the commodity or service information predicted by the intention predicting unit, and the step of transmitting the response to the terminal may be a question generated by the question generating unit.
The step of screening the matching information may screen the matching information in consideration of the user's direction of interest. The step of screening the matching information may screen the matching information in consideration of a distance from a location of the user to a location where the goods or services are provided.
The step of screening the matching information may screen the matching information in consideration of price discount information or gift-gifting information of the goods or services. The step of transmitting the response to the terminal may transmit a response further including price discount information or gift-gifting information about goods or services included in the matching information to the terminal. The step of transmitting the response to the terminal may transmit a response to the terminal further including web page information about goods or services included in the matching information.
The step of transmitting the response to the terminal may transmit a response to the terminal, the response further including postamble information about goods or services included in the matching information.
The step of transmitting the response to the terminal may transmit a response to the terminal further including location information providing goods or services included in the matching information. The step of transmitting the response to the terminal may transmit a response to the terminal further including traffic information available from the location of the user to a place where the goods or services included in the matching information are provided. The step of transmitting the response to the terminal may transmit a response to the terminal further including time information required to consider the movement of the traffic information from the location of the user to a place where the goods or services included in the matching information are provided.
FIG. 6 is a block diagram illustrating and showing a computing environment including a computer device suitable for use in the illustrative embodiments. In the illustrated embodiment, each component may have different functions and capabilities beyond those described below, and additional components may be included in addition to those described below.
The illustrated computing environment 10 includes a computing device 12. In one embodiment, computing device 12 may be more than one component included in a conversational enabled chat system.
The computing device 12 includes at least one processor 14, a computer-readable storage medium 16, and a communication bus 18. The processor 14 may cause the computing device 12 to operate in accordance with the previously mentioned exemplary embodiments. For example, processor 14 may execute one or more programs stored on computer readable storage medium 16. The one or more programs may include one or more computer-executable instructions that, when executed by the processor 14, cause the computing device 12 to perform the operations of the example embodiments.
The computer-readable storage medium 16 is configured to store computer-executable instructions or even program code, program data, and/or other suitable forms of information. The program 20 stored on the computer readable storage medium 16 includes a set of instructions executable by the processor 14. In one embodiment, computer-readable storage medium 16 may be memory (volatile memory such as random access memory, non-volatile memory, or a suitable combination thereof), one or more magnetic disk storage devices, optical disk storage devices, flash memory devices, other forms of storage media that are accessible by computing device 12 and store desired information, or a suitable combination thereof.
The communication bus 18 includes the processor 14, the computer-readable storage medium 16, and other various components of the computing device 12.
The computing device 12 may also include one or more input-output interfaces 22 that provide an interface for one or more input-output devices 24, and one or more network communication interfaces 26. The input-output interface 22 and the network communication interface 26 are connected to the communication bus 18. The input output device 24 may be connected to other components of the computing device 12 through the input output interface 22. Example input/output devices 24 may include a pointing device (mouse or touch pad, etc.), a keyboard, a touch output device (touch pad or touch screen, etc.), an audio or sound input device, input devices such as various sensor devices and/or cameras, and/or output devices such as display devices, printers, speakers, and/or network cards. The input-output device 24 is illustrated as a component of the computing device 12, and may be included within the computing device 12 or may be coupled to the computing device 102 by a device other than the computing device 12.
Fig. 7 is a flowchart for explaining a chat method according to an embodiment of the invention.
The chat system is a communication package for creating shared value using an AI-based chat system. The existing chat system is merely an automatic response chat form from the standpoint of customers, and the automatic response chat form is merely a form of recognizing a keyword defined in advance by using a pattern matching method in the past chat system and outputting an inputted response.
In order to improve the competing technology and differentiation and usefulness of the chat system, it is necessary to provide data supply as korean dynamic.
Chat systems ensure ease of access as a variety of korean content. The codes of the network can interact with human emotion (korean dialect natural language processing, etc.) by using H/W, S/W, which is designed differently according to the number and connection constitution of the modules, according to more specialized image processing, sound processing, action screenshot, etc., and match emotion expression values and sensing values for happiness, unfortunately, heart injury, happiness, etc., and maximize the sense of relatedness (interaction sensing) with the user by using the perceptual language technology.
Korean data will be described.
The chat system may have a personal belief resolution function by connecting "small business data use support business".
The chat system focuses on individuation of customers, and public agency information and daily life public correspondence can be applied and solved.
The chat system may have a life business processing function.
The chat system may integrate and provide SNS functions.
The chat system can perform business processing on date information, purchase of articles, mass traffic information such as various express, shopping, buses, subways, etc., order services of mobile payment or O2O (Offline to Online, online-offline), games, circulation information services, etc., by using the data.
The chat system may have a care function (a confirmation of life and death function).
The chat robot may have functions of confirming existence of the blind teenagers and the solitary old persons through the perceptual language AI technology, sharing medical information, and supporting the maturing with the chat system.
Chat systems may have small and medium enterprise connection functions.
The chat system can provide assistance for O2O service connection in and out of various fields and support for small and medium enterprises.
The chat system may have one-stop service functions for providing information, purchasing, reserving, settling, etc. within the communication device via a business and customer 1:1 session using small and medium business public data and chat system technology.
The chat system may have a function of learning korean/korean culture.
In the "graduation of middle school" which is a national qualification test for the entrance of the university of law, a korean course or the like is formally adopted, and a chat system allows users who want to learn korean and korean culture to learn korean freely, and thus the number of users increases due to this function.
The chat system may have NCS-based prospect/occupation guidance functionality.
Chat systems can be provided by sophisticated data mining work technology, for example, in order to explore the prospects and professions of various fields, korean data such as a function of providing close information for students' wanted prospects/professions by data processing using national professional ability standards (NCS).
The chat robot can provide differentiated services of the korean chat system by allowing the chat system engine to continuously learn (deep learning) by mining korean data instead of mining a simple question-answer type rule base chat system.
Chat system creation (package) functionality in conjunction with intelligent web pages that is not a pure chat system may be provided.
Chat systems may have big data statistics (function to confirm which words are often deeply learned, function to extract market keywords) techniques.
The chat robot may have a chat system connection web page (intelligent web page connection-web page linkage created by manually designing and combining the same as creating a block).
By means of the chat system everyone can easily have his own DIY (do it you rself) web pages and DIY chat system and operate (market).
Chat systems begin with the aim of helping business operators, women interrupting work, disabled people shop online markets.
A DIY web page and a chat system for correspondence can be easily created at a low cost by a person who does not know about a network/computer.
DIY data may be used when setting up the chat system program.
The data DIY may be set by the business person after having obtained the concatenated key into the manager tool by the general user upon setting the chat system program with the response learning/processor.
For example, a bakery boss makes a chat system.
Question) the time to open the bread house
Answer) 9 to 21 points
When setting data for question information most frequently conducted to the own store in the above manner by the chat system response learning/processor, the chat system can be set through real-time Kakao talk and face book APIs (application programming interface, application program interfaces).
In the case of enterprises with more data, the manager uses Excel worksheets to support learning machines to call out data at a time by using Excel, and a chat system can be set through real-time Kakao talk and face book APIs.
The administrator can easily recall the (csv, xls, txt) file with the Excel worksheet support.
When the file is directly made in Excel, if the file is made in comparison with the sample file format, the data can be more accurately brought in.
Fig. 8 is a flowchart for explaining a chat method according to an embodiment of the invention.
The linkage national institutes of Chinese dialect dictionary (Jiangyuan road, beijing road, qing Shang road, quan Luo Dao, jizhou island, zhongqing road, ping-ban road, salty mirror road, yellow sea road), even if using dialect input, can hear clearly, can carry out data processing.
Fig. 9 is a flowchart illustrating a chat method according to an embodiment of the invention.
If the user inputs specific information, the chat system server sends an appropriate response through the natural language processing procedure.
Fig. 10 is a flowchart illustrating a chat method according to an embodiment of the invention.
If an order is placed, the processing from date/schedule confirmation to taxi reservation can be performed once.
Fig. 11 is an exemplary diagram illustrating chat in accordance with an embodiment of the invention.
The various APPs such as map, shopping, searching, game, finance and the like can enter the chat system without connecting with the APP or the network, and can exchange conversations like chatting with friends and simultaneously solve various demands.
For example, when a user wants to purchase shoes in a general shopping mall, the user needs to download the corresponding shopping mall APP from the APP environment, find the shoe class, set the price, color, etc. search conditions, but if "search for black shoes with price of 10-15 ten thousand korean yuan" is input by using a chat system, the settlement can be easily performed from search.
Fig. 12 is an exemplary diagram of services provided by a chat system in accordance with an embodiment of the invention.
The customer service letter pair will be described.
First, whenever and wherever there is no waiting, the chat system may be automatically mapped by Kakao talk or face book or enterprise web page customer classification by an automated conversational platform of available chat systems.
Thus, the customer consultation telephone provided by the enterprise can be replaced.
Fig. 13 is an exemplary diagram of services provided by a chat system in accordance with an embodiment of the invention.
The chat system is a communication package for creating shared value using an AI-based chat system.
While the present invention has been described in detail with reference to the exemplary embodiments, it will be understood by those skilled in the art to which the present invention pertains that various modifications may be made to the foregoing embodiments without departing from the scope of the present invention. The scope of the invention should, therefore, be determined not with reference to the above description, but with reference to the appended claims, along with the full scope of equivalents to which such claims are entitled.
Claims (16)
1. A chat system having a conversation function that receives information of a user from a terminal and transmits a response to the information to the terminal, the chat system comprising:
a storage unit that stores the information and the response;
a receiving unit that receives information of a user from the terminal;
an intention judging unit that learns the information stored in the storage unit and the pattern of response, and judges the intention of the user based on the information received by the receiving unit;
a response generation unit that generates a response corresponding to the intention of the user; and
a transmitting unit that transmits the response to the terminal;
the intention judging section judges whether or not the intention of the user is to obtain information on a commodity or service by analyzing a word tail and an emotion keyword of a sentence included in the information received by the receiving section,
The chat system with dialogue function further comprises:
an information collection unit that collects commodity or service information corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on a commodity or service; and
an information screening unit that screens matching information from the information of the goods or services collected by the information collection unit, in consideration of the location information of the user and the time and date information at which the user transmits the information;
the transmitting section transmits a response including the matching information to the terminal,
a direction of interest determination unit that determines the direction of interest of the user by analyzing the information and the response stored in the storage unit in consideration of the information of the user;
an intention prediction unit that predicts a commodity or service that a user wants, based on words included in received information, in consideration of the direction of interest of the user, without specifying the commodity or service that the user wants; and
a question generation unit that generates a question for a product or service intended by a specific user;
the user's interest includes more than one of clothing, food, movies, sports, and interests that the user likes,
The problem is a problem including the commodity or service information predicted by the intention predicting unit,
the transmitting unit transmits the question generated by the question generating unit to the terminal;
wherein,
the transmitting unit transmits, to the terminal, a response including traffic information usable from a location of the user to a location where the goods or services included in the matching information are provided;
the transmitting unit transmits, to the terminal, a response that includes time information required to consider the movement of the traffic information from the location of the user to a location where the goods or services included in the matching information are provided.
2. The conversation enabled chat system of claim 1 wherein,
the information screening unit screens the matching information in consideration of the direction of interest of the user.
3. The conversation enabled chat system of claim 1 wherein,
the information screening unit screens the matching information in consideration of a distance from the location of the user to a location where the goods or services are provided.
4. The conversation enabled chat system of claim 1 wherein,
the information screening unit screens the matching information in consideration of price discount information or gift-giving information of the goods or services.
5. The conversation enabled chat system of claim 4 wherein,
the transmitting unit transmits a response including price discount information or gift-giving information of the goods or services to the terminal.
6. The conversation enabled chat system of claim 1 wherein,
the transmitting unit transmits a response including web page information about the goods or services included in the matching information to the terminal.
7. The conversation enabled chat system of claim 1 wherein,
the transmitting unit transmits a response including postscript information about the goods or services included in the matching information to the terminal.
8. The conversation enabled chat system of claim 1 wherein,
the transmitting unit transmits a response including location information for providing the goods or services included in the matching information to the terminal.
9. A method of providing a chat service using a chat system having a conversation function that receives information of a user from a terminal and transmits a response to the information to the terminal, the method comprising the steps of:
A storage unit that stores the information and the response;
a receiving unit that receives information of a user from the terminal;
an intention judging unit that learns the information stored in the storage unit and the pattern of response, and judges the intention of the user based on the information received by the receiving unit;
a response generation unit that generates a response corresponding to the intention of the user; and
the transmitting unit transmits the response to the terminal;
the method also comprises the following steps:
the intention judging unit judges whether or not the intention of the user is to obtain information on a commodity or service by analyzing a word tail and an emotion keyword of a sentence included in the information received by the receiving unit;
an information collection unit that collects commodity or service information corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on a commodity or service; and
an information screening unit that screens matching information from the information of the goods or services collected by the information collection unit, taking into account the location information of the user and the time and date information at which the user transmitted the information;
the step of sending the response to the terminal sends a response containing the matching information to the terminal,
The method for providing chat services further comprises the steps of:
in the interest determination unit, the chat system having a dialogue function determines the interest of the user by taking the information of the user into consideration and analyzing the information and the response stored in the storage unit;
the intention prediction unit predicts a commodity or service intended by a user in consideration of the direction of interest of the user based on words included in the received information, when the commodity or service is not specified; and
the question generator generates a guide question for a product or service intended by a specific user;
the user's interest includes more than one of clothing, food, movies, sports, and interests that the user likes,
the guidance problem is a guidance problem including the commodity or service information predicted by the intention predicting unit,
the step of transmitting the response to the terminal transmits the guidance question generated by the question generating unit to the terminal;
wherein,
the step of transmitting the response to the terminal transmits a response to the terminal further including traffic information available from the location of the user to a place where goods or services included in the matching information are provided;
The step of transmitting the response to the terminal further includes transmitting a response to the terminal in consideration of time information required for the traffic information to move from the location of the user to a place where goods or services included in the matching information are provided.
10. The method for providing chat services according to claim 9, wherein,
the step of screening matching information screens the matching information in consideration of the direction of interest of the user.
11. The method for providing chat services according to claim 9, wherein,
the step of screening matching information screens the matching information considering a distance from a location of the user to a location where the goods or services are provided.
12. The method for providing chat services according to claim 9, wherein,
the step of screening the matching information screens the matching information in consideration of price discount information or gift-gifting information of goods or services.
13. The method for providing chat services according to claim 12, wherein,
the step of transmitting the response to the terminal transmits a response to the terminal further including price discount information or gift-giving information on goods or services included in the matching information.
14. The method for providing chat services according to claim 9, wherein,
the step of transmitting the response to the terminal transmits a response to the terminal further including web page information on goods or services included in the matching information.
15. The method for providing chat services according to claim 9, wherein,
the step of transmitting the response to the terminal transmits a response including postscript information about goods or services included in the matching information to the terminal.
16. The method for providing chat services according to claim 9, wherein,
the step of transmitting the response to the terminal transmits a response to the terminal further including location information providing goods or services included in the matching information.
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| PCT/KR2017/014235 WO2019039665A1 (en) | 2017-08-21 | 2017-12-06 | Chatting system including interactive function and method for providing chatting service |
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| CN112822093B (en) * | 2021-01-07 | 2022-06-03 | 南京绛门信息科技股份有限公司 | Multi-terminal message aggregation system and method based on 5G |
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