WO2019039665A1

WO2019039665A1 - Chatting system including interactive function and method for providing chatting service

Info

Publication number: WO2019039665A1
Application number: PCT/KR2017/014235
Authority: WO
Inventors: 김보라
Original assignee: 김보라
Priority date: 2017-08-21
Filing date: 2017-12-06
Publication date: 2019-02-28
Also published as: CN112106099B; CN112106099A

Abstract

Provided are a chatting system including an interactive function and a method for providing a chatting service. A chatting system including an interactive function according to embodiments of the present invention: provides a flexible chatting service by generating a response corresponding to the intention of a user; provides information, which the user actually needs, by transmitting a response including customized information to a terminal; and provides information on a product or service that the user truly wants, by creating a question to specify a product or service intended by the user.

Description

A chat system with an interactive function and a method for providing a chat service

Embodiments of the invention relate to a chat system.

Messenger is a service we have been using since the mid-1990s. After soft-launching services around PCs, smartphones have become a representative means of talking with people. With the advancement of computer technology, a chat system has emerged that allows people to talk to computers instead of people. A chat system is a system in which a computer inputs a question as if it were chatting on the terminal and answers based on a predetermined response rule.

The existing chat system is merely an automatic response system that recognizes a predefined keyword using a pattern matching method and outputs a response. In addition, the existing chat system only provides individual chat service for one content, that is, shopping for shopping or travel for travel. Therefore, there is a problem that the users are forced to individually download and use the chat programs for the contents desired by themselves.

In addition, existing chat systems fail to provide practical information directly required by users, can not provide information according to individual users' preferences, and can not provide appropriate information when a user has a wide range of information there was.

Embodiments of the present invention provide practical information directly required to a user, provide information according to the taste of an individual user, and provide appropriate information through a question considering a user's taste when a range of information desired by the user is large .

According to an exemplary embodiment of the present invention, there is provided a chat system having an interactive function for receiving a message of a user from a terminal and transmitting a response to the message to the terminal, the chat system comprising: ; A receiving unit for receiving a user's message from the terminal; An intention determining unit that learns a message stored in the storage unit and a pattern of the response to determine a user's intention according to a message received by the receiver; A response generator for generating a response corresponding to the intention of the user; And a transmitter for transmitting the response to the terminal, wherein the intention determining unit analyzes an end-of-sentence and a sentiment keyword included in the message received by the receiver, and obtains information about the goods or service, And the chat system having the chat function collects information on the goods or services corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on the goods or services An information collecting unit; And an information selector for selecting customized information from the information of the goods or services collected by the information collector in consideration of the location information of the user, the time and date information of the user, and the date and time of the message, Wherein the chat system having the chatting function analyzes a message stored in the storage unit and the response to determine the taste of the user, A determination unit; An intention predicting unit for predicting a product or service intended by the user in consideration of the taste of the user when a product or service intended by the user is not specified from words included in the received message; And a question generator for generating a question for specifying the goods or services intended by the user, wherein the user's taste includes at least one of the user's favorite clothes, food, movies, sports and hobbies , The question is a question including information on the goods or services predicted by the intention prediction unit, and the transmission unit transmits a question generated by the question generation unit to the terminal, System is provided.

The information sorting unit can sort the customized information in consideration of the taste of the user.

The information sorting unit may sort the customized information by considering the distance from the user's location to the place where the goods or services are provided.

The information sorting unit may sort the customized information by considering price discount information or gift giving information for the goods or services.

The transmitting unit may transmit to the terminal a response further including price discount information or gift giving information of the goods or services.

The sending unit may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.

The transmission unit may transmit a response including the late information about the goods or services included in the customized information to the terminal.

The transmission unit may transmit to the terminal a response further including location information on the goods or services included in the customized information.

The transmission unit may transmit to the terminal a response further including traffic information available from a location of the user to a place where the goods or services included in the customized information are provided.

The transmitting unit may transmit to the terminal a response further including time information required for movement from the location of the user to the location of the goods or services included in the customized information in consideration of the traffic information.

According to another exemplary embodiment of the present invention, there is provided a method of providing a chat service using a chat system having an interactive function of receiving a user's message from a terminal and transmitting a response to the message to the terminal, In the step, storing the message and the response; Receiving, at a receiving unit, a user's message from the terminal; The intention determining unit learns the message stored in the storage unit and the pattern of the response and determines the intention of the user according to the message received by the receiving unit; Generating, in the response generation unit, a response corresponding to the intention of the user; And transmitting the response to the terminal by the transmitter, wherein the intention determining unit analyzes the end-of-sentence and the emotion keyword included in the message received by the receiver, Determining whether the information is for obtaining information about the user; Collecting information on a goods or service corresponding to the intention of the user when the information collecting unit determines that the intention of the user is to acquire information on the goods or services; And selecting the customized information in consideration of the location information of the user and the time and date information of the message sent by the user from the goods or service information collected by the information collecting unit in the information sorting unit, Wherein the step of transmitting a response to the terminal comprises the step of transmitting a response including the customized information to the terminal, wherein the chat system having the dialog function in the preference deciding section includes: Analyzing the message and the response to determine the user's taste; Predicting a product or service intended by the user in consideration of the taste of the user when the intention prediction unit does not specify a product or service intended by the user from words included in the received message; And a step of generating, in the question generator, a question for specifying a product or service intended by the user, wherein the user's taste is determined based on at least one of the user's favorite clothes, food, Wherein the question is a question including information on the product or service predicted by the intention predictor, and the step of transmitting the response to the terminal comprises the steps of: A method of providing a chat service for transmitting to a terminal is provided.

In the step of selecting the customized information, the customized information can be selected in consideration of the taste of the user.

In the step of selecting the customized information, the customized information may be selected in consideration of the distance from the user's location to the place where the goods or services are provided.

In the step of selecting the customized information, the customized information may be selected in consideration of price discount information or gift giving information for the goods or services.

The step of transmitting the response to the terminal may transmit to the terminal a response further including price discount information or gift presenting information for the goods or services included in the customized information.

The step of transmitting the response to the terminal may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.

The step of transmitting the response to the terminal may transmit to the terminal a response further including late information on the goods or services included in the customized information.

The step of transmitting the response to the terminal may transmit to the terminal a response further including location information on the goods or services included in the customized information.

The step of transmitting the response to the terminal may transmit to the terminal a response further including traffic information available from the location of the user to the location where the goods or services included in the customized information are provided.

The step of transmitting the response to the terminal may further include a step of transmitting a response including the time information necessary for moving from the location of the user to the location of the goods or services included in the customized information, Can be transmitted.

According to embodiments of the present invention, a flexible chat service can be provided by generating a response corresponding to a user's intention.

According to the embodiments of the present invention, by transmitting a response including the customized information to the terminal, the user can provide information that is substantially needed.

According to embodiments of the present invention, the user can provide information about a desired product or service by genuinely generating a question to specify a desired product or service.

1 is a block diagram illustrating a configuration of a chat system having an interactive function according to an embodiment of the present invention;

2 is a flowchart illustrating a method of providing a chat service according to an embodiment of the present invention.

3 is an exemplary diagram for explaining an effect of a method of providing a chat service according to an embodiment of the present invention;

4 is an exemplary diagram illustrating a chat in accordance with an embodiment of the present invention.

5 is a flowchart illustrating a method of providing a chat service according to an embodiment of the present invention.

6 is a block diagram illustrating and illustrating a computing environment including a computing device suitable for use in the exemplary embodiments.

7 is a flowchart illustrating a chatting method according to an embodiment of the present invention.

8 is a flowchart illustrating a chatting method according to an embodiment of the present invention.

9 is a flowchart illustrating a chatting method according to an embodiment of the present invention.

10 is a flowchart illustrating a chatting method according to an embodiment of the present invention.

11 is an exemplary diagram illustrating a chat according to an embodiment of the present invention.

12 is an exemplary diagram of a service provided by the chat system according to an embodiment of the present invention.

13 is an exemplary diagram of a service provided by a chat system according to an embodiment of the present invention.

Hereinafter, specific embodiments of the present invention will be described with reference to the drawings. The following detailed description is provided to provide a comprehensive understanding of the methods, apparatus, and / or systems described herein. However, this is merely an example and the present invention is not limited thereto.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail. The following terms are defined in consideration of the functions of the present invention, and may be changed according to the intention or custom of the user, the operator, and the like. Therefore, the definition should be based on the contents throughout this specification. The terms used in the detailed description are intended only to describe embodiments of the invention and should in no way be limiting. Unless specifically stated otherwise, the singular form of a term includes plural forms of meaning. In this description, the expressions " comprising " or " comprising " are intended to indicate certain features, numbers, steps, operations, elements, parts or combinations thereof, Should not be construed to preclude the presence or possibility of other features, numbers, steps, operations, elements, portions or combinations thereof.

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FIG. 1 is a block diagram illustrating a configuration of a chat system 100 having an interactive function according to an exemplary embodiment of the present invention. 1, a chat system 100 having an interactive function according to an exemplary embodiment of the present invention includes a storage unit 105, a receiving unit 110, an intention determining unit 115, a response generating unit 120, And a transmission unit 125 and may further include an information collecting unit 130, an information selecting unit 135, a taste determining unit 140, an intent predicting unit 145 and a question generating unit 150.

The chat system 100 having the interactive function receives the user's message from the terminal and transmits a response to the message to the terminal. The chat system 100 having an interactive function receives a user's message from a terminal and stores the message in the storage unit 105, and learns the user's intention by learning the message. When a user requests specific information, a response to the user's message is transmitted to the terminal using a search engine or another database.

The chat system 100 having an interactive function may be configured as a server or may include a terminal. The terminal may be, for example, a smartphone, a tablet personal computer, a mobile phone, a video phone, an e-book reader, a desktop personal computer, And may include at least one of a laptop personal computer (PC), a netbook computer, a workstation, a personal digital assistant (PDA), and a portable multimedia player (PMP).

The storage unit 105 stores the message and the response. To this end, the storage unit 105 may include a memory. The memory may include volatile and / or non-volatile memory. The memory may, for example, store instructions or data related to at least one other component of the electronic device. According to one embodiment, the memory may store software and / or programs. The program may include, for example, a kernel, middleware, an application programming interface (API), and / or an application program (or " application "). At least a portion of the kernel, middleware, or API may be referred to as an operating system (OS).

The receiving unit 110 receives the user's message from the terminal. The receiving unit 110 may include one or more components that enable communication with the terminal, for example, a short-range communication module, a wired communication module, and a wireless communication module.

The short distance communication module means a module for performing short distance communication with a device located within a predetermined distance. The local area communication technology according to the embodiment of the present invention may be applied to a wireless LAN, a Wi-Fi, a Bluetooth, a zigbee, a Wi-Fi direct, an ultra wide band (UWB) IrDA, Infrared Data Association), BLE (Bluetooth Low Energy), NFC (Near Field Communication), BLE (Bluetooth Low Energy), RFID (radio frequency identification), Zigbee, WiFi Direct, But is not limited thereto.

The wired communication module refers to a module for performing communication using an electrical signal or an optical signal. The wired communication technology according to an embodiment of the present invention includes a wired communication technology using a pair cable, a coaxial cable, May be included, and other wired communication techniques may be included as would be apparent to those skilled in the art.

The wireless communication module transmits and receives wireless signals to and from at least one of a base station, an external device, and a server on a mobile communication network. Here, the wireless signal may include various types of data depending on a voice call signal, a video call signal, or a text / multimedia message transmission / reception.

The intention determining unit 115 learns the message stored in the storage unit 105 and the pattern of the response to determine the intention of the user according to the message received by the receiving unit 110. [ For this, the intention determining unit 115 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.

For example, the intention determining unit 115 may analyze the end-of-sentence and the emotion keyword included in the message received by the receiving unit 110 to determine whether the intention of the user is to obtain information on a goods or a service have.

For example, if the end of the sentence ends with "I want to do", "Tell me", "I like to eat", "I want to eat", etc., the intention determining part 115 may store information about the goods or services It is possible to judge whether it is for obtaining. If the emotion keyword is included in the message received by the receiving unit 110, the intention determining unit 115 may determine whether the emotion keyword is included in the message received by the receiving unit 110. For example, You can determine if your intent is to get information about a product or service.

This process can be performed through the artificial intelligence based learning method using the big data by the intention determining unit 115 by learning the message stored in the storage unit 105 and the pattern of the response. As a result, the accuracy can be improved in determining the user's intention.

The response generation unit 120 generates a response corresponding to the intention of the user. For this, the response generation unit 120 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.

For example, the response generation unit 120 may transmit a response including the customized information to the terminal when it is determined that the intention of the user is to acquire information on the goods or services. The details of the customized information will be described later.

The transmitting unit 125 transmits the response to the terminal. The transmission unit 125 may include one or more components that enable communication with the terminal, and may include a short-range communication module, a wired communication module, and a wireless communication module, for example.

The information collecting unit 130 may collect information on goods or services corresponding to the intention of the user when it is determined that the intention of the user is to acquire information on goods or services.

The information collecting unit 130 collects information on Korean-style restaurants corresponding to the user's intention, for example, when it is determined that the intention of the user is to acquire information on Korean-style restaurants.

The information collecting unit 130 may collect information on goods or services corresponding to a user's intention by utilizing an Internet portal site or the like. For this, the information collecting unit 130 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.

In addition, the information collecting unit 130 may have a separate database for storing information on goods or services, and may use the information stored in the database to collect information on goods or services corresponding to a user's intention. Also, the separate database may be a database provided in a separate server besides the chat system having an interactive function. However, this is merely an example, and the method of collecting information on the goods or services corresponding to the intention of the user is not limited thereto.

The information selection unit 135 selects customized information from the information of the goods or services collected by the information collection unit 130 in consideration of the location information of the user, the time and date information of the user, and the date and time of the message. For this, the information selector 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.

For example, when it is determined that the intention of the user is to acquire information on the Korean-style restaurant, the information selector 130 selects the information on the Korean-style restaurant collected by the information collecting unit 130, And selects the customized information by considering the time and date information that the user sent the message.

For example, the information sorting unit 130 may sort the customized information by considering the distance from the user's location to the place where the goods or services are provided. Specifically, the information selection unit 130 can select one of the Korean-style restaurants from the "Gangnam-daero 51-gil 1" in Seocho-gu, Seoul, have. In addition, the information selection unit 130 can select Korean-style restaurants that are open after 11 pm from Korean-style restaurants when the time the user sent the message is " 11 pm at night " Also, the information selection unit 130 can select Korean-style restaurants that are open on Saturdays from the Korean-style restaurants when the date the user sent the message is " 2017.09.16 (Saturday) " The transmission unit 125 can transmit a response including the customized information to the terminal.

The taste determination unit 140 analyzes the message stored in the storage unit 105 and the response in consideration of the user information to determine the user's taste. For this, the taste determination unit 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto. The user information means hobby information inputted when a user joins a specific application. However, since the hobby information and the like are information input when subscribing to a specific application, changes in the user's taste with time are not considered.

Accordingly, the taste determination unit 140 analyzes the message stored in the storage unit 105 and the response to determine the taste of the user. The user's preferences may include one or more of the user's preferred clothes, food, movies, sports and hobbies. However, the present invention is not limited thereto.

The intention prediction unit 145 predicts a product or service intended by the user in consideration of the taste of the user when the product or service intended by the user is not specified from the words included in the received message. For this purpose, the intention prediction unit 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.

The question generator 150 generates a question for specifying a product or service intended by the user. For this, the question generator 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto. The question may be a question including information on the goods or services predicted by the intention prediction unit.

For example, if the user's message is " hungry ", the intention of the user may be viewed as to obtain information about the food, but the type of food may be so wide that the food desired by the user may not be specified. In this case, the taste determination unit 140 analyzes the message stored in the storage unit 105 and the response, analyzes (e.g., statistical analysis), and finds that a record in which the user has frequently found information about & , The intention prediction unit 145 may determine that the user's food taste is "Korean food", and the intention prediction unit 145 predicts that the user's intended food or product is "Korean food" do. Accordingly, the question generator 150 can generate a question including " Korean-style restaurant ", such as " Korean-style restaurant OOOO how? &Quot;. The transmitting unit 125 may transmit the question generated by the question generating unit 150 to the terminal.

The information sorting unit 135 can sort the personalized information by considering the user's taste. For example, when it is judged that the intention of the user is to obtain information on the " red dress ", if there is a record in which the user's taste has found a lot of information about the " checkered clothes " 135 can select information about the " red checkered dress " as customized information.

The information sorting unit 135 may sort the personalized information by considering price discount information or gift giving information for the goods or services. For example, if the date the message was sent by the user is "2017.09.16 (Saturday)", the information of the goods or services that are specifically discounted at "2017.09.16 (Saturday)" can be selected as customized information. Further, when it is judged that the intention of the user is to acquire information on " toothpaste ", information of " toothpaste 1 + 1 " The transmitting unit 125 may transmit a response including the discount information or the gift giving information of the goods or services to the terminal.

The transmission unit 125 may transmit a response including the homepage information about the goods or services included in the customized information to the terminal. The home page information may be the address of a company web site. In addition, the transmission unit 125 may transmit to the terminal a response further including late information on the goods or services included in the customized information. The latter information may be the address of a blog website.

The transmission unit 125 may transmit to the terminal a response further including location information on the goods or services included in the customized information. The location information may be an address or a map location. In addition, the transmission unit 125 may transmit, to the terminal, a response further including traffic information available from the position of the user up to a place where the goods or services included in the customized information are provided. Traffic information may be available transportation means (including walking). In addition, the transmission unit 125 may transmit to the terminal a response further including time information required for movement from the location of the user to the location where the goods or services included in the customized information are provided in consideration of the traffic information . Also, the transmission unit 125 can transmit the time required for each transportation means to the terminal.

A chat system with an interactive function learns patterns of existing messages and responses. A chat system having an interactive function, when receiving a user's message from a terminal, determines the user's intention using pattern learning that has been performed in the past. A chat system with an interactive function can respond to daily conversations when it is determined that the user's intention does not require product and service information.

The chat system having the chat function can provide (reply) information about the goods and services intended by the user when it is determined that the intention of the user requests the goods and service information. However, in the case where the information is not specifically specified, the chat system having the dialog function predicts the user's intended product or service in consideration of the user's taste, and transmits a question (response) including the predicted product or service can do.

According to an embodiment of the present invention, when it is determined that the intention is to purchase an object, the transmitting unit 125 may transmit information on the selling place of the object and the selling site of the object to the terminal of the user have.

According to one embodiment of the present invention, when it is determined that the intention is to view a movie, the transmitting unit 125 may transmit at least one of a recommended movie and a movie time for the recommended movie and a place of a movie theater that displays the recommended movie To the information terminal including the information terminal.

According to an embodiment of the present invention, when it is determined that the intention is to obtain information on the policy, the transmission unit 125 may transmit information on the policy to the user terminal.

According to an embodiment of the present invention, when it is determined that the intention is to try to experience Korean culture, the transmitter 125 transmits information including at least one of recommended landmarks and cultural performance schedules and places to the user's terminal Can be transmitted.

According to one embodiment of the present invention, when it is determined that the intention is to travel, the transmission unit 125 may transmit information including at least one of a recommended sightseeing spot and a travel course to the user's terminal.

3 is an exemplary diagram illustrating an effect of a method of providing a chat service according to an embodiment of the present invention.

A chat system having an interactive function can determine a user's intention by analyzing patterns of existing messages and responses. The user's intention can be determined through an artificial intelligence-based learning method using Big Data. As a result, the accuracy can be improved in determining the user's intention.

A chat system having an interactive function can select customized information in consideration of a user's location, a message transmission time, and a date. This is to sort out practical, customized information.

The chat system having the dialog function can analyze the existing messages and responses and judge the taste of the individual users. Accordingly, the chat system having the interactive function can determine the taste of the individual user, rather than determining the tastes of an unspecified number of users. In addition, a chat system having an interactive function can consider a change in a user's taste by analyzing existing messages and responses, as well as hobby information inputted when a user subscribes to a specific application, .

A chat system having an interactive function provides personalized information by determining a user's intention. When the information of a product or service intended by a user is not specified, the chat system predicts a product or service intended by the user, You can ask positive induction questions that include services. Thereby, the chat system having the dialog function can give the correct answer to the user.

First, look at the chat on 2017.04.07.

Given that the user's message is "cheese is good ... hehe", "pizza, spaghetti is all lovely", the user does not want to get any special product or service information about cheese , It is presumed that it is not intended to obtain goods or service information in this explanation).

The chat system with the chat function responds to the usual conversation response ("Yes, the food is my chef too!"). In the message "You know something," the user can say "Cheese is good in taste and good in influences."

The chat system with the chat function can be used to judge and memorize the user's taste of food, considering that the user's response is " gumball ~ " .

Next, look at the chat for 2017.04.08.

Considering that the user's message is "good weather today" and "no cool place to eat beer", you can recommend "a place where you can eat beer (OO terrace beer) where there is an outdoor terrace". Considering the location of the user, time information to the OO terrace beer, discount information (beer discount event) considering the date the message was sent by the user, detailed discount information considering the time spent by the user, ), And the homepage information (the address of the website where the reservation can be made).

Next, look at the chat for 2017.04.09.

When the user's message is "I made a friend's view" and "Today I decided to buy rice," I can see that the intention of the user is to get information about the cook house.

2017.04.07 In view of the chat, "The user likes to have cheese in the food (especially pizza, spaghetti)" and remembers the user's taste. Taking this into consideration, I asked the induction question "How about spaghetti in OO restaurant!", And furthermore, "I got rumored that there was plenty of cheese and it was tasteless. You can provide a website address where you can view late or late information, such as "Best for Price". Also, it is possible to provide an expected travel time of 15 minutes on foot, an available transportation means of " OO bus " and an estimated time (5 minutes) when the transportation means is used.

5 is a flowchart illustrating a method of providing a chat service according to an exemplary embodiment of the present invention. In the illustrated flow chart, the method is described as being divided into a plurality of steps, but at least some of the steps may be performed in reverse order, combined with other steps, performed together, omitted, divided into detailed steps, One or more steps may be added and performed.

There is provided a method of providing a chat service using a chat system having an interactive function for receiving a user's message from the terminal and transmitting a response to the message to the terminal, (S202).

Next, the receiving unit receives the user's message from the user equipment (S204), and the intention determining unit learns the message stored in the storing unit and the pattern of the response to determine the user's intention according to the message received by the receiving unit (S206). The response generator generates a response corresponding to the intention of the user (S208). Finally, the transmitter transmits the response to the terminal (S210).

Analyzing an end-of-sentence and a sentiment keyword included in a message received by the receiving unit in the intention determining unit to determine whether the intention of the user is to obtain information on a goods or a service; Collecting information on a goods or service corresponding to the intention of the user when the information collecting unit determines that the intention of the user is to acquire information on the goods or services; And selecting the customized information in consideration of the location information of the user and the time and date information of the message sent by the user from the goods or service information collected by the information collecting unit in the information sorting unit, The step of transmitting a response to the terminal may transmit a response including the customized information to the terminal.

The chatting system having the chatting function in the taste determination unit analyzes the message stored in the storage unit and the response in consideration of the information of the user to determine the taste of the user; Predicting a product or service intended by the user in consideration of the taste of the user when the intention prediction unit does not specify a product or service intended by the user from words included in the received message; And a step of generating, in the question generator, a question for specifying a product or service intended by the user, wherein the user's taste is determined based on at least one of the user's favorite clothes, food, Wherein the question is a question including information on the product or service predicted by the intention predictor, and the step of transmitting the response to the terminal comprises the steps of: To the terminal.

In the step of selecting the customized information, the customized information can be selected in consideration of the taste of the user. In the step of selecting the customized information, the customized information may be selected in consideration of the distance from the user's location to the place where the goods or services are provided.

In the step of selecting the customized information, the customized information may be selected in consideration of price discount information or gift giving information for the goods or services. The step of transmitting the response to the terminal may transmit to the terminal a response further including price discount information or gift presenting information for the goods or services included in the customized information. The step of transmitting the response to the terminal may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.

The step of transmitting the response to the terminal may provide a chat service that transmits a response including the late information about the goods or services included in the customized information to the terminal.

The step of transmitting the response to the terminal may transmit to the terminal a response further including location information on the goods or services included in the customized information. The step of transmitting the response to the terminal may transmit to the terminal a response further including traffic information available from the location of the user to the location where the goods or services included in the customized information are provided. The step of transmitting the response to the terminal may further include a step of transmitting a response including the time information necessary for moving from the location of the user to the location of the goods or services included in the customized information, Can be transmitted.

6 is a block diagram illustrating and illustrating a computing environment including a computing device suitable for use in the illustrative embodiments. In the illustrated embodiment, each of the components may have different functions and capabilities than those described below, and may include additional components in addition to those described below.

The illustrated computing environment 10 includes a computing device 12. In one embodiment, the computing device 12 may be one or more components included in a chat system with interactive capabilities.

The computing device 12 includes at least one processor 14, a computer readable storage medium 16, The processor 14 may cause the computing device 12 to operate in accordance with the exemplary embodiment discussed above. For example, processor 14 may execute one or more programs stored on computer readable storage medium 16. The one or more programs may include one or more computer-executable instructions, which when executed by the processor 14 cause the computing device 12 to perform operations in accordance with the illustrative embodiment .

The computer-readable storage medium 16 is configured to store computer-executable instructions or program code, program data, and / or other suitable forms of information. The program 20 stored in the computer-readable storage medium 16 includes a set of instructions executable by the processor 14. In one embodiment, the computer-readable storage medium 16 may be any type of storage medium such as a memory (volatile memory such as random access memory, non-volatile memory, or any suitable combination thereof), one or more magnetic disk storage devices, Memory devices, or any other form of storage medium that can be accessed by the computing device 12 and store the desired information, or any suitable combination thereof.

Communication bus 18 interconnects various other components of computing device 12, including processor 14, computer readable storage medium 16.

The computing device 12 may also include one or more input / output interfaces 22 and one or more network communication interfaces 26 that provide an interface for one or more input / output devices 24. The input / output interface 22 and the network communication interface 26 are connected to the communication bus 18. The input / output device 24 may be connected to other components of the computing device 12 via the input / output interface 22. The exemplary input and output device 24 may be any type of device, such as a pointing device (such as a mouse or trackpad), a keyboard, a touch input device (such as a touch pad or touch screen), a voice or sound input device, An input device, and / or an output device such as a display device, a printer, a speaker, and / or a network card. The exemplary input and output device 24 may be included within the computing device 12 as a component of the computing device 12 and may be coupled to the computing device 102 as a separate device distinct from the computing device 12 It is possible.

The chat system is a communication package for sharing value creation using AI based chat system. The existing chat system is merely an automatic response chatting format, in which a past chatting system recognizes a predefined keyword using a simple pattern matching method and outputs an input response.

In order to improve the competitiveness of the chat system and differentiation and usability, it is necessary to supply Korean dynamic data supply.

The chat system is easy to access with various Korean contents. Each node of the network is designed with different number of modules and connection configuration according to more specialized image processing, sound processing, motion capture, etc., Processing, etc.), the emotion expression value and the sensed value are mapped to happiness, unhappiness, sadness and joy, and emotional language technology can maximize affinity with the user.

* Describe Korean data.

The chat system can have a function of resolving individual complaints by linking 'Small Business Data Utilization Support Project'.

Through the chat system, we can focus on customer personalization and apply for public institution information and everyday life public application.

The chat system can have a life task function.

The chat system can provide an integrated SNS function.

Through the chat system, data can be processed using data such as weather information, purchase of goods, delivery, shopping, bus, subway, mobile payment, ordering service of O2O (Offline to Online), game and distribution information service Is possible.

The chat system may have a care function (life and death confirmation function).

Chatbon can have a function of knowing the survival of the blind youth and the elderly living alone through emotional language AI technology, and a chat system acquaintance through sharing and supporting medical information.

The chat system may have a small business connection capability.

The chat system can help support small and medium sized businesses in connection with O2O services that are entering various fields.

The chat system utilizes small business public data and chat system technology to enable one-on-one conversations between business and customers within IM to provide one-stop service functions for information provision, purchase, reservation and billing.

The chat system can have Korean / Korean cultural learning functions.

The chat system can be used to increase the number of users by free Korean speaking language function of users who want to learn Korean language and Korean culture such as the formal adoption of Korean subjects in 'Bacalorea', the entrance exam for French universities.

The chat system can have NCS-based career / career helper functions.

The chat system is a data mining system that utilizes the National Occupational Standards (NCS) to search for jobs and occupations in a variety of fields. It provides the ability to provide intimate information about the career / It can be provided as a work technique.

Chaton is able to provide differentiated service of "Korean chat system" by mining Korean data and learning chat system engine continuously (deep run method) instead of simple question type rule base chat system.

It can provide a chat system builder (package) function combined with an intelligent homepage, rather than a simple chat system.

The chat system can have big data statistics (you can see which words are deeply learning (learning), can extract marketing keywords).

Chatbon can have a chat system linkage homepage (smart intelligent homepage linkage - linking homepage which is made by assembling diy as if I made a block).

With the chat system, anyone can easily sell (do it yourself) with my own DIY (do it yourself) homepage and DIY chat system.

The chat system started with the idea of helping small business owners, career-breakers, and disabled shoppers to do online marketing.

For those who do not know the Internet / computer easily at low cost, DIY homepage and chat system for complaints can be created.

It is possible to DIY the data when setting the chat system program.

The small business owner first receives the serial key, enters the administrator tool, and sets the data diy when setting up the chat system program through the normal user response learning / handler.

For example, a baker may create a chat system.

Moon) Bakery Open Time

A.) It is from 9:00 to 21:00.

In this way, you can set the chat system through the real-time Kakao Talk and Facebook application programming interface (API) when setting the data through the chat system response learning / handler.

If you have a lot of data, you can set up a chat system through real-time KakaoTalk and Facebook api by loading data into Excel at once through the Excel sheet support learning tool for administrators.

Excel sheet support for administrators can easily import (csv, xls, txt) files.

When you create a file directly in Excel, you can get more accurate data by writing it in accordance with the sample file format.

8 is a flowchart illustrating a chat method according to an embodiment of the present invention.

It is possible to process the data in such a way that it can be recognized even if it is entered as a dialect in conjunction with the National Korean Language Dialogue Dictionary (Gangwon Province, Gyeonggi Province, Gyeonggi Province, Jeolla Province, Jeju Island, Chungcheong Province,

When the user enters a specific message, the chat system server sends the appropriate response through natural language processing.

When ordering, it is possible to process from weather / schedule confirmation to taxi reservation at once.

11 is an exemplary diagram illustrating chat in accordance with an embodiment of the present invention.

Numerous applications such as maps, shopping, search, games and finance are absorbed into the chat system, so you can solve various needs while chatting with friends without having to access the app or the web separately.

For example, when a user tries to purchase a shoe in a general shopping mall, the user must download the corresponding shopping mall app in the app environment, search for the shoe category, and set search conditions such as price and color. You can easily search from payment to payment by typing 'Find price black shoes'.

12 is an exemplary view of a service provided by a chat system according to an embodiment of the present invention.

Describe customer service complaints.

An automated, interactive platform of chat systems that are available anytime, anywhere, allows you to automatically answer chat systems via KakaoTalk, Facebook, or the corporate home page customer category.

As a result, it is possible to substitute customer service calls that companies currently provide.

13 is an exemplary view of a service provided by a chat system according to an embodiment of the present invention.

The chat system is a communication package for sharing value creation using AI based chat system.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, I will understand. Therefore, the scope of the present invention should not be limited to the above-described embodiments, but should be determined by equivalents to the appended claims, as well as the appended claims.

100: Chat system with interactive function

105:

110:

115: Intention determining unit

120:

125:

130: Information collecting section

135: Information selector

140:

145: Intention Prediction Department

150:

Claims

A chat system having an interactive function for receiving a user's message from a terminal and transmitting a response to the message to the terminal,

A storage for storing the message and the response;

A receiving unit for receiving a user's message from the terminal;

An intention determining unit that learns a message stored in the storage unit and a pattern of the response to determine a user's intention according to a message received by the receiver;

A response generator for generating a response corresponding to the intention of the user; And

And a transmitter for transmitting the response to the terminal,

Wherein the intention determining unit determines whether the intention of the user is to acquire information on a goods or a service by analyzing a tail end of the sentence and a sentiment keyword included in the message received by the receiving unit,

An information collecting unit for collecting information on a goods or a service corresponding to the intention of the user when the intention of the user is determined to acquire information on the goods or services; And

Further comprising an information selector for selecting customized information from the information of the goods or services collected by the information collecting unit in consideration of the location information of the user and the time and date information of the message sent by the user,

Wherein the transmitting unit transmits a response including the customized information to the terminal,

Wherein the chatting system having the chatting function includes a taste determining unit for considering the user's information and analyzing the message stored in the storing unit and the response to determine the taste of the user;

An intention predicting unit for predicting a product or service intended by the user in consideration of the taste of the user when a product or service intended by the user is not specified from words included in the received message; And

Further comprising a question generator for generating a question for specifying a product or service intended by the user,

The user's preferences include at least one of the user's preferred clothes, food, movies, sports and hobbies,

Wherein the question is a question including information on the goods or services predicted by the intention prediction unit,

And the transmitting unit transmits the question generated by the question generating unit to the terminal.
The method according to claim 1,

Wherein the information selection unit selects the customized information in consideration of the taste of the user.
The method according to claim 1,

Wherein the information selection unit selects the customized information in consideration of a distance from the user's position to a place where the goods or service is provided.
The method according to claim 1,

Wherein the information selecting unit selects the customized information by considering price discount information or gift giving information on the goods or services.
5. The method of claim 4,

Wherein the transmitting unit transmits to the terminal a response further including price discount information or gift giving information of the goods or services.
The method according to claim 1,

Wherein the transmitting unit transmits to the terminal a response further including homepage information about a product or service included in the customized information.
The method according to claim 1,

Wherein the transmission unit transmits to the terminal a response further including late information about a product or service included in the customized information.
The method according to claim 1,

Wherein the transmission unit transmits to the terminal a response further including place information on which goods or services included in the customized information are provided.
The method according to claim 1,

Wherein the transmission unit transmits to the terminal a response further including traffic information available from a location of the user to a place where a product or service included in the customized information is provided.
10. The method of claim 9,

The transmission unit may include a dialog function to transmit to the terminal a response including the time information required for movement from the location of the user to the location of the goods or services included in the customized information in consideration of the traffic information One chat system.
1. A method for providing a chat service using a chat system having an interactive function for receiving a message from a terminal and transmitting a response to the message to the terminal,

In the storage, storing the message and the response;

Receiving, at a receiving unit, a user's message from the terminal;

The intention determining unit learns the message stored in the storage unit and the pattern of the response and determines the intention of the user according to the message received by the receiving unit;

Generating, in the response generation unit, a response corresponding to the intention of the user; And

And transmitting, at the transmitting unit, the response to the terminal,

Analyzing an end-of-sentence and a sentiment keyword included in a message received by the receiving unit in the intention determining unit to determine whether the intention of the user is to obtain information on a goods or a service;

Collecting information on a goods or service corresponding to the intention of the user when the information collecting unit determines that the intention of the user is to acquire information on the goods or services; And

The information sorting unit may further include a step of sorting the customized information in consideration of the position information of the user and the time and date information of the message sent by the user from the information of the goods or services collected by the information collecting unit,

Wherein the step of transmitting the response to the terminal comprises the step of transmitting a response including the customized information to the terminal,

The chatting system having the chatting function in the taste determination unit analyzes the message stored in the storage unit and the response in consideration of the information of the user to determine the taste of the user;

Predicting a product or service intended by the user in consideration of the taste of the user when the intention prediction unit does not specify a product or service intended by the user from words included in the received message; And

Further comprising the step of generating, in the question generator, an induction question for specifying the goods or services intended by the user,

The user's preferences include at least one of the user's preferred clothes, food, movies, sports and hobbies,

Wherein the guidance question is an induction question including information on the goods or services predicted by the intention prediction unit,

Wherein the step of transmitting the response to the terminal comprises the step of transmitting the guidance question generated by the question generator to the terminal.
12. The method of claim 11,

Wherein the step of selecting the personalized information comprises selecting the personalized information in consideration of the taste of the user.
12. The method of claim 11,

Wherein the step of selecting the customized information comprises selecting the customized information in consideration of a distance from the location of the user to a place where the goods or services are provided.
12. The method of claim 11,

Wherein the step of selecting the personalized information comprises selecting the personalized information by considering price discount information or gift giving information for the goods or services.
15. The method of claim 14,

Wherein the step of transmitting the response to the terminal sends to the terminal a response further including price discount information or bonus reward information for the goods or services included in the customized information.
12. The method of claim 11,

Wherein the step of transmitting the response to the terminal further comprises transmitting, to the terminal, a response further including homepage information on the goods or services included in the customized information.
12. The method of claim 11,

Wherein the step of transmitting the response to the terminal sends to the terminal a response further including late information about the goods or services included in the customized information.
12. The method of claim 11,

Wherein the step of transmitting the response to the terminal transmits to the terminal a response further including place information on which goods or services included in the customized information are provided.
12. The method of claim 11,

Wherein the step of transmitting the response to the terminal further comprises transmitting to the terminal a response further including traffic information available from a location of the user to a location where a product or service included in customized information is provided, Way.
20. The method of claim 19,

The step of transmitting the response to the terminal may further include a step of transmitting a response including the time information necessary for moving from the location of the user to the location of the goods or services included in the customized information, Wherein the method comprises the steps of: