CN111985998A - Electronic commerce transaction architecture and process - Google Patents
Electronic commerce transaction architecture and process Download PDFInfo
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- CN111985998A CN111985998A CN202010839438.4A CN202010839438A CN111985998A CN 111985998 A CN111985998 A CN 111985998A CN 202010839438 A CN202010839438 A CN 202010839438A CN 111985998 A CN111985998 A CN 111985998A
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- G06—COMPUTING; CALCULATING OR COUNTING
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/389—Keeping log of transactions for guaranteeing non-repudiation of a transaction
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The invention discloses an electronic commerce transaction architecture and a process, which comprises a buyer terminal and a seller terminal, wherein the buyer terminal and the seller terminal are in data connection with a transaction platform through an exchanger, the transaction platform is connected with a data center, the buyer terminal is used for a buyer to input and distribute products to be purchased and generate purchasing information, the seller terminal is used for a seller to input, display and distribute products which can be sold and generate selling information, the transaction platform is used for the buyer terminal and the seller terminal to carry out mutual transaction and third-party monitoring, and the data center stores transaction process information. The transaction platform strictly controls the operational actions of the buyer and the seller at the stage in the transaction process, abnormal operation can be prevented in the operation process according to the transaction flow information recorded by the data center, the type and the content of each step are determined, all operations of the transaction flow are monitored, order information is ensured to be sent to the two parties in time, and electronic commerce transaction is carried out fairly, smoothly and quickly.
Description
Technical Field
The invention relates to the technical field of electronic commerce, in particular to an electronic commerce transaction architecture and a flow.
Background
With the rapid development of an open internet system, the application and popularization of electronic commerce greatly change the work and life modes of people, infinite business opportunities are brought, and in the electronic commerce trading activity, buyers and sellers indiscriminately carry out various commerce activities, so that online shopping, online transactions and online electronic payment among merchants and various commerce activities, transaction activities, financial activities and related comprehensive service activities are realized in a novel business operation mode.
Disclosure of Invention
The present invention is directed to an electronic commerce transaction architecture and process for solving the above-mentioned problems.
In order to achieve the purpose, the invention provides the following technical scheme: the utility model provides an electronic commerce transaction framework, includes buyer's terminal and seller's terminal, buyer's terminal and seller's terminal all pass through switch and transaction platform data connection, the transaction platform is connected with data center, buyer's terminal is used for buyer to type in and releases the product that needs the purchase, and generates purchase information, seller's terminal is used for seller to type in, demonstrates and releases the product that can sell, and generates the sales information, the transaction platform is used for buyer's terminal and seller's terminal to carry out mutual transaction and third party's monitoring, data center stores transaction flow information.
In an embodiment, the buyer terminal and the seller terminal are both provided with batch input modules, and the batch input modules are provided with batch input templates and enterprise management software interfaces for accessing enterprise management software, so that the buyer can input purchase information and the seller can input sales information in batches through the enterprise management software interfaces.
Preferably, the transaction platform is provided with a payment module, a logistics module, a mail module and a conversation module, wherein the payment module is used for charging and paying for transactions, the logistics module is used for monitoring transaction logistics and sending logistics information to a buyer terminal and a seller terminal, the conversation module is used for the buyer and the seller to negotiate transactions, and the mail module is used for receiving and sending official documents of the buyer and the seller.
Preferably, the transaction platform is provided with an evaluation system for mutual evaluation of the buyer and the seller and evaluation of the transaction platform, and the buyer terminal and the seller terminal are both provided with an information pushing unit for prompting the buyer and the seller to browse transaction information, facilitating timely transaction flow confirmation and saving in a transaction process.
An electronic commerce transaction process, comprising the steps of:
s1, the buyer and the seller upload the purchasing requirement and the sales information to the transaction platform through the buyer terminal and the seller terminal respectively;
s2, the buyer makes an appointment with the seller through the transaction platform according to the purchasing requirement;
s3, the seller confirms whether to receive the order through the seller terminal, and if not, the transaction platform judges that the transaction is directly ended; if the order is received, the order receiving information is sent to the trading platform;
s4, the transaction platform sends a payment request to the buyer terminal after the order is received by the buyer, if the buyer refuses to pay or does not pay for more than three days through the buyer terminal, the transaction platform judges that the transaction is directly finished; if the buyer selects to pay, the payment information is uploaded to the transaction platform;
s5, the transaction platform sends the payment information of the buyer to a seller terminal, the seller selects whether to deliver goods, if the seller selects not to deliver goods or not to deliver goods for more than seven days due to reasons such as shortage of goods, the transaction platform judges that the transaction is failed, and the seller directly refunds and finishes; if the seller delivers the goods, the logistics information is uploaded to the transaction platform;
s6, the transaction platform sends the seller delivery information and the logistics information to the buyer terminal, the buyer confirms whether to receive goods after receiving the goods, and if the goods are confirmed to be received, the transaction platform judges that the transaction is successful and ends; if the buyer does not accept the goods, applying for refund, and sending the refund application to the seller terminal through the transaction platform;
s601, the seller terminal negotiates with the buyer after receiving the refund application, if the seller agrees to refund, the seller refund process is carried out through the transaction platform, the buyer returns the goods, and the transaction fails and is finished; if the seller does not agree with the refund, the buyer performs platform complaint through the transaction platform and provides the original reason and evidence of the refund;
s602, after receiving the complaint of the buyer, the transaction platform judges according to the transaction flow information and the original reason and evidence provided by the buyer, if the seller is wrong, the complaint is judged to be successful, the seller directly refunds, and the buyer returns the goods and finishes; if the buyer provides the original reason and the evidence is not sufficient, the complaint is failed, and the buyer confirmation process is returned.
In a preferred embodiment, in step S4, after the buyer pays, the payment is stored in the transaction platform, the transaction platform only provides the payment certificate to the seller terminal, and after the transaction is completed, the transaction platform delivers the payment to the seller or refunds the buyer according to the success or failure of the transaction, so as to avoid money dispute caused by transaction dispute.
In a preferred embodiment, in step S602, after the platform complaint fails, the transaction flow returns to the buyer confirmation process, if the buyer still chooses not to receive the goods and applies for a refund, when the flow proceeds to the platform complaint stage again, the buyer can supplement the refund reason and the evidence to facilitate the re-determination of the transaction platform, and the platform complaint of the buyer is less than or equal to 4 times.
In an embodiment, after the buyer confirms that the goods receiving transaction is completed and the buyer returns the goods not received, the seller terminal and the buyer terminal perform mutual evaluation and evaluation on the transaction platform through an evaluation system in the transaction platform.
In an embodiment, the transaction information is stored in each process stage of the transaction platform through the data center, so that the transaction information is convenient to call when the platform calls for refunds, and judgment basis is provided.
Compared with the prior art, the invention has the beneficial effects that: the transaction platform strictly controls the operational actions of the buyer and the seller at the stage in the transaction process, and abnormal operation can be prevented in the operation process according to the transaction flow information recorded by the data center, particularly abnormal conditions caused by the operation of the same order at different clients; for traffic anomalies during the transaction, namely: the refund complaint condition, the trading platform can prompt and control the state operation of the user in the refund sub-process, so that the user can track the refund progress conveniently, meanwhile, the data center collects and records the whole trading process information uniformly, determines the type and content of each step, monitors all the operations of the trading process, ensures that the order information is sent to both trading parties in time, and ensures that the e-commerce trading is carried out fairly, smoothly and quickly.
Drawings
FIG. 1 is a schematic diagram of a transaction architecture according to the present invention;
FIG. 2 is a schematic diagram of a transaction process according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1-2, the present invention provides a technical solution: the utility model provides an electronic commerce transaction framework, including buyer's terminal and seller's terminal, buyer's terminal and seller's terminal all pass through switch and transaction platform data connection, the transaction platform is connected with data center, buyer's terminal is used for buyer to type in and issue the product that needs the purchase, and generate purchase information, seller's terminal is used for seller to type in, demonstrate and issue the product that can sell, and generate the sales information, the transaction platform is used for buyer's terminal and seller's terminal to carry out mutual transaction and third party's monitoring, data center stores transaction flow information.
Furthermore, batch input modules are arranged in the buyer terminal and the seller terminal, batch input templates and enterprise management software interfaces for accessing enterprise management software are arranged in the batch input modules, and accordingly the buyer can input purchase information and the seller can input sales information in batches through the enterprise management software interfaces.
Furthermore, the transaction platform is provided with a payment module, a logistics module, a mail module and a conversation module, the payment module realizes charging and payment of transactions, the logistics module monitors transaction logistics and sends logistics information to the buyer terminal and the seller terminal, the conversation module enables the buyer and the seller to negotiate transactions, and the mail module realizes receiving and sending of official documents of the buyer and the seller.
Furthermore, the transaction platform is provided with an evaluation system for mutual evaluation of the buyer and the seller and evaluation of the transaction platform, and the buyer terminal and the seller terminal are both provided with an information pushing unit for reminding the buyer and the seller to browse transaction information, so that the transaction process can be confirmed and saved in time.
An electronic commerce transaction process, comprising the steps of:
s1, the buyer and the seller upload the purchasing requirement and the sales information to the transaction platform through the buyer terminal and the seller terminal respectively;
s2, the buyer makes an appointment with the seller through the transaction platform according to the purchasing requirement;
s3, the seller confirms whether to receive the order through the seller terminal, and if not, the transaction platform judges that the transaction is directly ended; if the order is received, the order receiving information is sent to the trading platform;
s4, the transaction platform sends a payment request to the buyer terminal after the order is received by the buyer, if the buyer refuses to pay or does not pay for more than three days through the buyer terminal, the transaction platform judges that the transaction is directly finished; if the buyer selects to pay, the payment information is uploaded to the transaction platform;
s5, the transaction platform sends the payment information of the buyer to a seller terminal, the seller selects whether to deliver goods, if the seller selects not to deliver goods or not to deliver goods for more than seven days due to reasons such as shortage of goods, the transaction platform judges that the transaction is failed, and the seller directly refunds and finishes; if the seller delivers the goods, the logistics information is uploaded to the transaction platform;
s6, the transaction platform sends the seller delivery information and the logistics information to the buyer terminal, the buyer confirms whether to receive goods after receiving the goods, and if the goods are confirmed to be received, the transaction platform judges that the transaction is successful and ends; if the buyer does not accept the goods, applying for refund, and sending the refund application to the seller terminal through the transaction platform;
s601, the seller terminal negotiates with the buyer after receiving the refund application, if the seller agrees to refund, the seller refund process is carried out through the transaction platform, the buyer returns the goods, and the transaction fails and is finished; if the seller does not agree with the refund, the buyer performs platform complaint through the transaction platform and provides the original reason and evidence of the refund;
s602, after receiving the complaint of the buyer, the transaction platform judges according to the transaction flow information and the original reason and evidence provided by the buyer, if the seller is wrong, the complaint is judged to be successful, the seller directly refunds, and the buyer returns the goods and finishes; if the buyer provides insufficient reasons and evidence, the complaint is failed, the buyer returns to the confirmation process, if the buyer still chooses not to receive goods and applies for refund, when the process carries out the platform complaint stage again, the buyer can supplement the refund reason and evidence, the transaction platform can conveniently judge whether refund is carried out again, and the complaint of the buyer platform is less than or equal to 4 times.
Further, in step S4, after the buyer pays, the payment saving and transaction platform only provides payment proof to the seller terminal, and after the transaction is completed, the transaction platform delivers the payment to the seller or returns the buyer according to the transaction success or failure, thereby avoiding money dispute caused by transaction dispute.
In a preferred embodiment, in step S602, after the platform complaint fails, the transaction flow returns to the buyer confirmation process, if the buyer still chooses not to receive the goods and applies for a refund, when the flow proceeds to the platform complaint stage again, the buyer can supplement the refund reason and evidence, which is convenient for the transaction platform to judge again, and the platform complaint of the buyer is less than or equal to 4 times.
Further, after the buyer confirms that the goods receiving transaction is completed and the buyer does not receive the goods and refunds, the seller terminal and the buyer terminal perform mutual evaluation and evaluation on the transaction platform through an evaluation system in the transaction platform.
Furthermore, each process stage of the trading platform stores the trading information through the data center, so that the trading information can be conveniently called when the platform complains of refunds, and judgment basis is provided.
Finally, the operational actions of the buyer and the seller at the stage in the transaction process are strictly controlled through the transaction platform, and abnormal operation can be prevented in the operation process according to the transaction flow information recorded by the data center, particularly abnormal conditions caused by the operation of the same order at different clients; for traffic anomalies during the transaction, namely: the data center collects and records the information of the whole transaction process in a unified way, determines the type and the content of each step so as to monitor all the operations of the transaction process, ensures that the order information is sent to both transaction parties in time, and ensures that the electronic commerce transaction is carried out smoothly and quickly.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (9)
1. An electronic commerce transaction architecture, including buyer's terminal and seller's terminal, its characterized in that: the buyer terminal and the seller terminal are both connected with the transaction platform through the switch, the transaction platform is connected with the data center, the buyer terminal is used for a buyer to input and distribute products to be purchased and generate purchasing information, the seller terminal is used for a seller to input, display and distribute products which can be sold and generate sales information, the transaction platform is used for the buyer terminal and the seller terminal to carry out mutual transaction and third-party monitoring, and the data center stores transaction flow information.
2. An electronic commerce transaction architecture as claimed in claim 1, wherein: all be equipped with in buyer terminal and the seller terminal and type the module in batches, type the enterprise management software interface that the template and be used for inserting enterprise management software in batches in the module in batches, the buyer of being convenient for types purchase information and seller in batches through enterprise management software interface and types the sales information in batches.
3. An electronic commerce transaction architecture as claimed in claim 1, wherein: the transaction platform is provided with a payment module, a logistics module, a mail module and a conversation module, the payment module realizes charging and paying of transactions, the logistics module monitors transaction logistics and sends logistics information to a buyer terminal and a seller terminal, the conversation module enables the buyer and the seller to negotiate transactions, and the mail module realizes receiving and sending of official documents of the buyer and the seller.
4. An electronic commerce transaction architecture as claimed in claim 1, wherein: the transaction platform is provided with an evaluation system for mutual evaluation of a buyer and a seller and evaluation of the transaction platform, and the buyer terminal and the seller terminal are both internally provided with an information pushing unit for reminding the buyer and the seller to browse transaction information, so that the transaction process can be confirmed and stored in a transaction process in time.
5. An electronic commerce transaction process, comprising the steps of:
s1, the buyer and the seller upload the purchasing requirement and the sales information to the transaction platform through the buyer terminal and the seller terminal respectively;
s2, the buyer makes an appointment with the seller through the transaction platform according to the purchasing requirement;
s3, the seller confirms whether to receive the order through the seller terminal, and if not, the transaction platform judges that the transaction is directly ended; if the order is received, the order receiving information is sent to the trading platform;
s4, the transaction platform sends a payment request to the buyer terminal after the order is received by the buyer, if the buyer refuses to pay or does not pay for more than three days through the buyer terminal, the transaction platform judges that the transaction is directly finished; if the buyer selects to pay, the payment information is uploaded to the transaction platform;
s5, the transaction platform sends the payment information of the buyer to a seller terminal, the seller selects whether to deliver goods, if the seller selects not to deliver goods or not to deliver goods for more than seven days due to reasons such as shortage of goods, the transaction platform judges that the transaction is failed, and the seller directly refunds and finishes; if the seller delivers the goods, the logistics information is uploaded to the transaction platform;
s6, the transaction platform sends the seller delivery information and the logistics information to the buyer terminal, the buyer confirms whether to receive goods after receiving the goods, and if the goods are confirmed to be received, the transaction platform judges that the transaction is successful and ends; if the buyer does not accept the goods, applying for refund, and sending the refund application to the seller terminal through the transaction platform;
s601, the seller terminal negotiates with the buyer after receiving the refund application, if the seller agrees to refund, the seller refund process is carried out through the transaction platform, the buyer returns the goods, and the transaction fails and is finished; if the seller does not agree with the refund, the buyer performs platform complaint through the transaction platform and provides the original reason and evidence of the refund;
s602, after receiving the complaint of the buyer, the transaction platform judges according to the transaction flow information and the original reason and evidence provided by the buyer, if the seller is wrong, the complaint is judged to be successful, the seller directly refunds, and the buyer returns the goods and finishes; if the buyer provides the original reason and the evidence is not sufficient, the complaint is failed, and the buyer confirmation process is returned.
6. The process of claim 5, wherein: in step S4, after the buyer pays, the payment is saved and the transaction platform only provides payment proof to the seller terminal, and after the transaction is completed, the transaction platform delivers the payment to the seller or refunds the buyer according to the success or failure of the transaction, thereby avoiding money dispute caused by transaction dispute.
7. The process of claim 5, wherein: in step S602, after the platform complaint fails, the transaction process returns to the buyer confirmation process, if the buyer still chooses not to receive the goods and applies for refund, when the process proceeds to the platform complaint stage again, the buyer can supplement the refund reason and evidence, which is convenient for the transaction platform to determine again, and the platform complaint of the buyer is less than or equal to 4 times.
8. The process of claim 5, wherein: and after the buyer confirms that the goods receiving transaction is finished and the buyer does not receive the goods and refunds, the seller terminal and the buyer terminal perform mutual evaluation and evaluation on the transaction platform through an evaluation system in the transaction platform.
9. The process of claim 5, wherein: the transaction information is stored in each process stage of the transaction platform through the data center, so that the transaction information can be conveniently called when the platform complaints the refund, and a judgment basis is provided.
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| CN202010839438.4A CN111985998A (en) | 2020-08-19 | 2020-08-19 | Electronic commerce transaction architecture and process |
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| CN202010839438.4A CN111985998A (en) | 2020-08-19 | 2020-08-19 | Electronic commerce transaction architecture and process |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112598517A (en) * | 2020-12-24 | 2021-04-02 | 临沂市新商网络技术有限公司 | Electronic commerce transaction matching method and system for large-scale concurrent requests |
| CN113065928A (en) * | 2021-04-22 | 2021-07-02 | 上海日羲科技有限公司 | E-commerce transaction method based on big data |
| CN113837733A (en) * | 2021-09-26 | 2021-12-24 | 快钱支付清算信息有限公司 | Capital advance payment protection operation method for online shopping |
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| CN113837733A (en) * | 2021-09-26 | 2021-12-24 | 快钱支付清算信息有限公司 | Capital advance payment protection operation method for online shopping |
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