CN111815364A

CN111815364A - Express industry information processing method, device and system

Info

Publication number: CN111815364A
Application number: CN202010684527.6A
Authority: CN
Inventors: 苟品德
Original assignee: Shanghai Yanxi Software Information Technology Co ltd
Current assignee: Shanghai Yanxi Software Information Technology Co ltd
Priority date: 2020-07-14
Filing date: 2020-07-14
Publication date: 2020-10-23

Abstract

The embodiment of the application discloses an information processing method, device and system for an express industry, wherein the method comprises the following steps: the method comprises the steps of receiving clue information, wherein the clue information comprises client information of potential clients, judging whether the clue information exists by using a preset clue database, judging whether the verified clue information is correct if the clue information does not exist, marking the clue information as an effective clue if the clue information is correct, sending the effective clue to a terminal associated with a worker according to a preset matching model, receiving visit information uploaded by the worker through the associated terminal and aiming at the effective clue, storing the visit information, extracting client demand information in the visit information, and generating a quotation scheme according to the corresponding relation between the client demand information and a preset quotation rule. Compared with the prior art, the method and the device can store and process the information in the development process of the hidden bus, and ensure the validity of the information.

Description

Express industry information processing method, device and system

Technical Field

The application relates to the technical field of logistics management, in particular to an express industry information processing method, device and system.

Background

The existing logistics industry does not manage the latent customer development process, only pays attention to developing latent customers, carries out marketing on the customers and obtains customer information, but pays little attention to the obtained customer information and distributes the obtained customer information to workers without processing.

In addition, the existing development process of the submarine customers is only recorded on line, traces and records left in the marketing process can also cause information loss in the marketing process due to replacement of department personnel, and each node in the marketing of the customers does not generate data capable of being inquired and monitored, so that the marketing process is not favorable for replication.

Disclosure of Invention

The application provides an information processing method, device and system for the express industry, which can be used for storing and processing information in the development process of a hidden passenger and ensuring the validity of the information.

The application provides the following scheme:

a first aspect provides an express delivery industry information processing method, including:

receiving cue information, wherein the cue information comprises client information of potential clients;

judging whether the clue information exists by using a preset clue database;

if not, judging whether the verified clue information is correct or not, and if so, marking the clue information as an effective clue;

sending the effective clue to a terminal associated with a worker according to a preset matching model;

receiving visit information uploaded by a worker through the associated terminal and aiming at the effective clue, and storing the visit information;

and extracting the customer demand information in the visit information, and generating a quotation scheme according to the corresponding relation between the customer demand information and a preset quotation rule.

Preferably, the method further comprises:

extracting a client name in a contract formulated according to a quotation scheme, judging whether the client name is the same as the client name in the existing contract in a contract database, and if not, determining that the contract is valid;

and extracting at least one time node in the contract, judging whether the time is overtime according to the current time and the time node, and if so, sending a prompt.

Further, the time node includes at least one of a delivery time, and a refund time.

Further, the customer information includes phone number, customer name, address information, shipping potential, type, and industry customer.

Preferably, the determining whether the verified cue information is correct includes:

extracting a telephone number in the customer information, judging whether the telephone number is correct or not, if so, automatically dialing the telephone number, and verifying whether the telephone number is valid or not;

extracting address information in the client information, standardizing the address information by using a preset regular expression to generate standardized address information, comparing the standardized address information with a preset address information database, and verifying whether the address information is correct.

Preferably, the sending of the effective clue to the terminal associated with the staff member according to the preset matching model includes:

extracting shipping potentials in the active thread, the shipping potentials indicating the amount paid for monthly shipping by the customer;

and judging whether the delivery potential value in the effective clue is larger than a preset value, if so, sending the effective clue to a terminal associated with a first-level worker, and if not, sending the effective clue to a terminal associated with a second-level worker.

Further, the customer demand information comprises a customer main flow kilogram section, a goods main flow direction, a customer expected price, value added service and end service;

the offer scheme includes offering, providing value added services, product type, and providing end services.

This application second aspect provides an express delivery trade information processing apparatus, the device includes:

the receiving unit is used for receiving clue information, and the clue information contains client information of potential clients;

the verification unit is used for judging whether the clue information exists by utilizing a preset clue database;

the validity judging unit is used for judging whether the verified clue information is correct or not, and if so, marking the verified clue information as a valid clue;

the sending unit is used for sending the effective clue to a terminal associated with a worker according to a preset matching model;

the logging-in unit is used for receiving visit information uploaded by a worker through the associated terminal and aiming at the effective clues and storing the visit information;

and the generating unit is used for extracting the customer demand information in the visit information and generating a quotation scheme according to the corresponding relation between the customer demand information and a preset quotation rule.

The device further comprises:

the contract determining unit is used for extracting the client name in the contract made according to the quotation scheme, judging whether the client name is the same as the client name in the existing contract in the contract database, and if not, determining that the contract is effective;

and the reminding unit is used for extracting at least one time node in the contract, judging whether the time is overtime according to the current time and the time node, and if so, sending out a reminding.

A third aspect of the present application provides a computer system, the system comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the method described above.

According to the specific embodiments provided herein, the present application discloses the following technical effects:

the method comprises the steps of receiving clue information, verifying the clue information by utilizing a preset clue database, screening out the existing clue information and the clue information of the client with the existing contract, avoiding the clue information from existing repeatedly, judging the validity of the verified clue information to obtain effective clue information, avoiding the obtained clue information from being wrong and invalid, avoiding the working personnel from wasting time on the invalid clue information, improving the development efficiency of the bystander, sending the effective clue information to a terminal associated with the working personnel according to a preset matching model, visiting the client by the working personnel according to the effective clue to obtain visiting information, uploading and storing the visiting information through the terminal, confirming the client requirement information according to the visiting information, and generating a quotation scheme according to the client requirement information, thereby avoiding the loss of the information in the sales process, each node in the customer marketing can generate inquired and monitored data, and the marketing process is favorable for duplication.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

Fig. 1 shows a flow chart of an express delivery industry information processing method provided in embodiment 1 of the present application;

fig. 2 is a structural diagram illustrating an information processing apparatus for express delivery industry according to embodiment 2 of the present application;

fig. 3 shows a computer system structure provided in embodiment 3 of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.

As described in the background art, in the existing logistics industry, the latent customer development process is not managed, only the development of latent customers is considered, the customers are marketed to obtain the customer information, the obtained customer information is not concerned much, and the customer information is distributed to workers without processing the customer information.

In addition, the previous development process of the submarine customers is only recorded on line, traces and records left in the marketing process can also cause information loss in the marketing process due to replacement of department personnel, and each node in the marketing of the customers does not generate data capable of being inquired and monitored, so that the marketing process is not favorable for repeated operation.

The express industry information processing method comprises the steps of receiving thread information, verifying the thread information by utilizing a preset thread database, screening out existing thread information and thread information of existing contract clients, avoiding the repeated existence of the thread information, judging the effectiveness of the verified thread information, obtaining effective thread information, avoiding the fact that the obtained thread information is wrong and invalid, enabling a worker not to waste time on the invalid thread information, improving the efficiency of development of a visitor, sending the effective thread information to a terminal related to the worker according to a preset matching model, enabling the worker to visit the client according to the effective thread to obtain visiting information, uploading and storing the visiting information through the terminal, confirming client demand information according to the visiting information, generating a quotation scheme according to the client demand information, and avoiding the loss of sales process information, each node in the customer marketing can generate inquired and monitored data, and the marketing process is favorable for duplication.

Example 1

The embodiment of the application provides an express industry information processing method, which is exemplified by being configured in an express industry information processing device, and the device can be applied to any computer equipment, so that the computer equipment can execute the express industry information processing method.

As shown in fig. 1, the method includes:

s11, receiving clue information, wherein the clue information comprises client information of potential clients;

specifically, the computer device receives the entered clue information, which may be internal clue information that is entered by a courier inside the company, or external clue information that is obtained from the fellow, the e-commerce company, and the supplier.

S12, judging whether the clue information exists by using a preset clue database;

the method comprises the steps of presetting a clue database, storing clue information of existing online clues and existing clue information of clients in the clue database, checking the received clue information by using the clue database, screening out the existing clue information and the clue information of the existing clients in the contracts, and not repeatedly inputting the clue information.

S13, if not, judging whether the verified cue information is correct, if so, marking the verified cue information as an effective cue;

the clues are not completely valid, some clues may be wrong telephone numbers or wrong address information, and therefore validity judgment needs to be performed on the verified clues to judge whether the clue information is correct or not, and effective clues are obtained through screening.

S14, sending the effective clue to a terminal associated with a worker according to a preset matching model;

the method comprises the steps that effective clues are sent to terminals associated with staff according to a preset matching model, the preset matching model can send the effective clues to the terminals associated with the staff in the corresponding position areas according to address information in the effective clues, and can also send the effective clues to the terminals associated with the staff of different levels according to delivery potentials in the effective clues, so that the effective clues are accurately sent out.

S15, receiving visit information uploaded by a worker through the associated terminal and aiming at the effective clue, and storing the visit information;

after receiving effective clues, a worker visits the client according to the effective clues so as to collect visiting information, wherein the visiting information generally comprises a logistics mode, a delivery potential, a mainstream kilogram section, currently used logistics, a logistics decision maker, a decision maker telephone and a client pain point, the visiting information can be uploaded and stored by the worker through an associated terminal, so that online storage of the visiting information is realized, a visiting record can be generated for each visiting of the same client, the worker can view the detailed contents of the visiting by clicking the visiting record in a sales log, and the delivery potential refers to the amount paid by the client for monthly delivery.

And S16, extracting the customer requirement information in the visit information, and generating a quotation scheme according to the corresponding relation between the customer requirement information and a preset quotation rule.

The customer demand information comprises customer main stream kilogram segments, goods main flow direction, customer expected price, value-added service and end service, and a quotation scheme is generated according to the corresponding relation between the customer demand information and preset quotation rules, if the main stream kilogram segments are different, the discounts given are different, the goods are sent to remote areas and are sent to Jianghu and Zhejiang provinces, the discounts given are different, the selected value-added service is different, the discounts given are different, the selected end service is different, the discounts given are different, and after the customer demand information is extracted, the quotation scheme is generated according to specific demand content in the customer demand information and the quotation rules corresponding to the specific demand content.

Preferably, the method further comprises:

s17, extracting the client name in the contract made according to the quotation scheme, judging whether the client name is the same as the client name in the existing contract in the contract database, and if not, determining that the contract is valid;

after a contract is formulated according to a quotation scheme, the client name in the contract is extracted, the client name is compared with the client name in the existing contract in a contract database, whether the client name is the same or not is judged, if the client name is the same as the client name in the existing contract, the contract is invalid, and if the client name is not the same as the client name in the existing contract, the contract is valid, and the clue information of the client signing the contract is updated into the clue database after the contract is valid so as to prevent the input clue information from being repeated.

S18, extracting at least one time node in the contract, judging whether the time is overtime according to the current time and the time node, and if yes, sending out a prompt.

The contract is provided with a plurality of time nodes, such as delivery time, delivery time and refund time, the time nodes are monitored in real time, whether the time is overtime is judged according to the current time and the time nodes, and a prompt is sent when the time is overtime.

In the embodiment, the delivery is reminded according to the delivery time specified in the contract, so that the timeliness of the delivery is ensured; and judging whether the payment is overtime according to the specified delivery time, pushing delivery abnormity reminding if the payment is overtime, sending the withdrawal reminding according to the withdrawal time specified in the contract, and informing the client of paying the withdrawal in time by a staff, wherein the withdrawal reminding comprises receivable due reminding and overdue account reminding.

Wherein the customer information includes phone number, customer name, address information, shipping potential, type, and industry customer.

The telephone number comprises a mobile phone number or a fixed number, and the mobile phone number and the fixed number can be filled in one item, wherein the delivery potential refers to the amount paid by the client for monthly delivery, for example, the delivery potential can be 3000-.

The method comprises the steps of storing existing clues and clues of existing contract clients in a preset database, comparing the received clues with the clues in the database, screening out the existing clues, screening out the clues of the existing contract clients according to the client names in the clues, and obtaining verified clues.

The judging whether the verified cue information is correct comprises:

the mobile phone number in the telephone number is 11 bits, the landline number is 7 or 8 bits, the telephone number is preliminarily screened by judging whether the extracted telephone number is correct, and if the telephone number is correct, the telephone number is automatically dialed to judge whether the telephone number can be connected or not, so that the condition of no number is avoided, and whether the telephone number is effective or not is verified.

The step of sending effective clues to the terminals associated with the staff according to the preset matching model comprises the following steps:

Illustratively, the shipping potential in the thread may be set to 3000-.

The customer requirements comprise a customer main flow kilogram section, a main flow direction of goods, a customer expected price, value added service and end service;

the value-added services comprise quoted price transportation, safe packaging, receipt signing, transportation charge confidentiality, collection of goods payment and the like, and the end services comprise self-picking and delivery without going upstairs.

The quotation comprises whole network discount, post discount and line discount, the discount mode can be selected according to the expected price of the customer, the quotation is determined, the value-added service can be selected according to the value-added service in the customer demand, such as receipt signing, freight security and collection of goods payment, in order to meet the requirements of customers, value-added services are provided, namely receipt signing, secret freight and collection of goods payment on behalf of customers, the product types comprise express delivery, part load and finished automobile, wherein the part load means that the cargo owner needs to transport less than one vehicle, and high transportation cost is generated during the transportation as the part load, and the part load is compared with the whole vehicle, in the actual market operation, the division of the parts and the whole vehicle is basically distinguished by filling the whole vehicle, the end service is provided, including self-service and delivery, and the end service is provided to meet the customer requirements, and is generally consistent with the end service in the customer requirements.

Example 2

Corresponding to the foregoing method, an embodiment of the present application provides an information processing apparatus for an express delivery industry, where as shown in fig. 2, the apparatus includes:

a receiving unit 21, configured to receive cue information, where the cue information includes client information of a potential client;

the clue information may be internal clue information, which refers to clue information entered by the courier of the company, or external clue information, which refers to clue information obtained from the same company, the e-commerce company and the supplier.

The checking unit 22 is configured to determine whether the thread information already exists by using a preset thread database;

the thread database is preset, the thread database stores the stored thread information and the thread information of the existing contract clients, and the verification unit 22 verifies the received thread information by using the thread database, screens out the stored thread information and the thread information of the existing contract clients, and does not repeatedly input the thread information.

The validity judging unit 23 is configured to judge whether the verified cue information is correct, and if yes, mark the verified cue information as a valid cue;

the clues are not completely valid, and some clues may be a telephone number error or an address information error, so the validity determining unit 23 is required to determine the validity of the verified clue, determine whether the clue information is correct, and screen to obtain a valid clue.

The sending unit 24 is configured to send the effective clue to a terminal associated with a worker according to a preset matching model;

the sending unit 24 sends an effective clue to the terminal associated with the staff according to the preset matching model, where the preset matching model may send the effective clue to the terminal associated with the staff in the corresponding area according to the address information in the effective clue, or send the effective clue to the terminals associated with the staff in different levels according to the delivery potential in the effective clue, so as to accurately send the effective clue.

The entry unit 25 is configured to receive visit information uploaded by a worker for the effective thread through the associated terminal, and store the visit information;

after receiving effective clues, the staff member visits the client according to the effective clues so as to collect visiting information, the visiting information generally comprises a logistics mode, a delivery potential, a mainstream kilogram section, currently used logistics, a logistics decision person, a decision person telephone and a client pain point, the visiting information can be uploaded to the input unit 25 by the staff member through an associated terminal for storage, so that online storage of the visiting information is realized, a visiting record can be generated for each visiting of the same client, and the staff member can view the detailed contents of the visiting by clicking the visiting record in the sales log.

And the generating unit 26 is configured to extract the customer requirement information in the visit information, and generate an offer scheme according to a corresponding relationship between the customer requirement information and a preset offer rule.

The customer demand information includes the customer main stream kilogram section, the goods main flow direction, the customer expected price, the value-added service and the end service, the quotation scheme is generated according to the corresponding relation between the customer demand information and the preset quotation rule, if the main stream kilogram section is different, the discount is given to different goods sent to remote areas and to Jianghu Zhejiang province, the discount is given to different goods, the value-added service is selected to different, the discount is given to different goods, the selected end service is different, the discount is also different, after the generation unit 26 extracts the customer demand information, the quotation scheme is generated according to the specific demand content in the customer demand information and the quotation rule corresponding to the specific demand content.

The device further comprises:

a contract determining unit 27, configured to extract a client name in a contract formulated according to the quotation scheme, determine whether the client name is the same as a client name in an existing contract in the contract database, and if not, determine that the contract is valid;

after the contract is formulated according to the quotation scheme, the contract determining unit 27 extracts the client name in the contract, compares the client name with the client name in the existing contract in the contract database, determines whether the client name is the same, if so, the contract is repeated, the contract is invalid, and if not, the contract is valid, and updates the clue information of the client signing the contract into the clue database after determining that the contract is valid, so as to prevent the input clue information from being repeated.

And the reminding unit 28 is configured to extract at least one time node in the contract, determine whether the time is overtime according to the current time and the time node, and send a reminder if the time is overtime.

There are several time nodes in the contract, such as delivery time, delivery time and refund time, and the reminding unit 28 monitors the time nodes in real time, and judges whether the time node is overtime according to the current time and the time node, and then sends out a reminding when the time node is overtime.

The embodiment of the application provides an express industry information processing device, belongs to the same application concept as the express industry information processing method provided by the embodiment of the application, can execute the express industry information processing method provided by the embodiment of the application, and has the corresponding functional modules and beneficial effects of executing the express industry information processing method. For details of the technology that are not described in detail in this embodiment, reference may be made to the express industry information processing method provided in this embodiment, and details are not described here again.

Example 3

Corresponding to the above method and apparatus, embodiment 3 of the present application provides a computer system, including:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform method steps of embodiment one, such as performing the following:

judging whether the clue information exists by using a preset clue database;

Fig. 3 illustrates an architecture of a computer system, which may include, in particular, a processor 1510, a video display adapter 1511, a disk drive 1512, an input/output interface 1513, a network interface 1514, and a memory 1520. The processor 1510, video display adapter 1511, disk drive 1512, input/output interface 1513, network interface 1514, and memory 1520 may be communicatively coupled via a communication bus 1530.

The processor 1510 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute related programs to implement the technical solution provided by the present Application.

The Memory 1520 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random access Memory), a static storage device, a dynamic storage device, or the like. The memory 1520 may store an operating system 1521 for controlling the operation of the computer system 1500, a Basic Input Output System (BIOS) for controlling low-level operations of the computer system 1500. In addition, a web browser 1523, a data storage management system 1524, an icon font processing system 1525, and the like can also be stored. The icon font processing system 1525 may be an application program that implements the operations of the foregoing steps in this embodiment of the application. In summary, when the technical solution provided by the present application is implemented by software or firmware, the relevant program codes are stored in the memory 1520 and called for execution by the processor 1510.

The input/output interface 1513 is used for connecting an input/output module to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.

The network interface 1514 is used to connect a communication module (not shown) to enable the device to communicatively interact with other devices. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).

The bus 1530 includes a path to transfer information between the various components of the device, such as the processor 1510, the video display adapter 1511, the disk drive 1512, the input/output interface 1513, the network interface 1514, and the memory 1520.

In addition, the computer system 1500 may also obtain information of specific extraction conditions from the virtual resource object extraction condition information database 1541 for performing condition judgment, and the like.

It should be noted that although the above devices only show the processor 1510, the video display adapter 1511, the disk drive 1512, the input/output interface 1513, the network interface 1514, the memory 1520, the bus 1530, etc., in a specific implementation, the devices may also include other components necessary for proper operation. Furthermore, it will be understood by those skilled in the art that the apparatus described above may also include only the components necessary to implement the solution of the present application, and not necessarily all of the components shown in the figures.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, or the like, and includes several instructions for enabling a computer device (which may be a personal computer, a cloud server, or a network device) to execute the method according to the embodiments or some parts of the embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The express industry information processing method, the device and the system provided by the application are introduced in detail, specific examples are applied in the description to explain the principle and the implementation mode of the application, and the description of the embodiments is only used for helping to understand the method and the core idea of the application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.

Claims

1. An express delivery industry information processing method is characterized by comprising the following steps:

judging whether the clue information exists by using a preset clue database;

2. The express delivery industry information processing method of claim 1, wherein the method further comprises:

3. The express delivery industry information processing method of claim 2, wherein: the time node includes at least one of a delivery time, and a refund time.

4. The express delivery industry information processing method of claim 1, wherein:

the customer information includes phone number, customer name, address information, shipping potential, type, and industry customer.

5. The express delivery industry information processing method of claim 4, wherein the determining whether the verified cue information is correct comprises:

extracting a telephone number in the customer information, judging whether the telephone number is correct or not, if so, automatically dialing the telephone number, and verifying whether the telephone number is valid or not; and/or

6. The express delivery industry information processing method of any one of claims 1 to 5, wherein sending a valid cue to a terminal associated with a worker according to a preset matching model comprises:

7. The express delivery industry information processing method of claim 1, wherein:

the customer demand information comprises a customer main flow kilogram section, a main flow direction of goods, a customer expecting price, value-added service and end service;

8. An information processing device for express delivery industry, the device comprising:

9. The courier industry information processing apparatus of claim 8, wherein the apparatus further comprises:

10. A computer system, the system comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the method of any of claims 1-7.