CN113190742A

CN113190742A - Clue resource conversion and utilization method and device

Info

Publication number: CN113190742A
Application number: CN202110342093.6A
Authority: CN
Inventors: 金士宝; 吴迪
Original assignee: Beijing Fangjianghu Technology Co Ltd
Current assignee: Beijing Fangjianghu Technology Co Ltd
Priority date: 2021-03-30
Filing date: 2021-03-30
Publication date: 2021-07-30

Abstract

The invention provides a method and a device for converting and utilizing cable resources, wherein the method comprises the following steps: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy. The clue resource conversion utilization device provided by the invention receives clue data of a service party and distributes the clue data to the open sea pool or the submarine pool according to the corresponding distribution strategy, thereby being beneficial to realizing clue utilization with more scenes, larger magnitude and higher conversion rate.

Description

Clue resource conversion and utilization method and device

Technical Field

The invention relates to the technical field of computers, in particular to a method and a device for converting and utilizing cable resources.

Background

Clues are resources which can bring business opportunities, and the traditional clue processing mode mainly comprises self-establishment of a clue channel, directional butt joint customer service response and one-way broker distribution. More particularly, a clue is manually newly built, and maintenance is carried out on a client with a weak intention. Or uploading the batch to a background according to the template, and realizing batch clue creation through field matching. The directed customer service response is more, the official website or the outside has a scene to leave some contact ways, but the unification uses a single technical realization form to carry out one-time customer problem solution when being connected to the customer service. In addition, one-way broker distribution is realized, and more importantly, one-time trigger business response is realized, so that one broker or service personnel can be matched in time and quickly to respond. The above several ways are processing ways of traditional clues, and these processing ways are developed rapidly along with company services, and are not enough to support clue utilization requirements of more scenes, larger magnitude, faster and higher conversion rate.

Disclosure of Invention

Aiming at the problems in the prior art, the invention provides a method and a device for converting and utilizing cable resources.

The invention provides a method for converting and utilizing cable resources, which comprises the following steps: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

According to the method for converting and utilizing the cable resource, the distribution strategy comprises the target cable pool, a cable contact mode and the target distribution object when the target cable pool is the hidden passenger pool; the clue touch and reach mode comprises an order grabbing mode or an order dispatching mode.

According to the method for transforming and utilizing thread resources provided by the invention, before storing the thread data in the thread pool table, the method further comprises the following steps: a request data management platform acquires user portrait data and clue scores, and fills fields of empty fields in the clue data according to the user portrait data; the distribution strategy for acquiring the clue data specifically includes: and acquiring a target clue pool according to a clue source field and/or a service type field in the clue data, and acquiring the clue reaching mode according to the clue score when the target clue pool is the visitor pool.

According to the method for transforming and utilizing thread resources provided by the invention, before the thread data is stored in the thread pool table, the method further comprises the following steps: judging whether the clue data is in a black and white list, belongs to entrusted data or non-passenger source data, if so, not storing the clue data; carrying out deduplication processing on the clue data; and judging whether the thread data has the attributed distribution object, if so, marking that the thread data is not distributed to the attributed distribution object when being distributed.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: when the target clue pool is the open sea pool, according to at least one of a dead sea floating condition, a call connection condition, a transcription condition and a call feedback condition, performing dead sea protection corresponding to preset days on the clue data or setting the clue data to be permanently hidden; and when the target clue pool is the hidden passenger pool, performing dead sea protection corresponding to preset days or setting the clue data as permanent hiding according to at least one of a dead sea floating condition, a call connection condition, a transcription condition, a call feedback condition and a distribution frequency.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: and distributing the clue data in the hidden passenger pool for multiple times according to a preset secondary distribution mode.

According to the method for converting and utilizing the cable resource provided by the invention, when the target cable pool is the hidden passenger pool, the method further comprises the following steps: performing a first check on the thread data before distributing the thread data; if the first check passes, distributing the thread data to the target thread pool; when a message for calling back the contact information in the thread data is received, performing second check on the thread data; if the second check is passed and the call is returned within the specified time, adding 1 to the distribution times; after callback, judging whether a transcription request of the clue data is received or not, if so, performing transcription processing of the clue data; if not, judging whether the state of the clue data after callback is invalid or not, if so, performing third verification on the clue data, wherein the third verification is used for identifying the invalid reason of the clue data; when the invalid reason of the clue data is a first invalid reason, performing fourth verification on the clue data, and when the invalid reason of the clue data is a second invalid reason, performing dead-sea permanent hiding on the clue data; the fourth check is used for identifying the distribution times of the clue data; if the distribution times are the first distribution times, performing secondary distribution on the clue data; if the distribution times are second distribution times, performing dead sea protection for corresponding preset days according to the service type of the clue data; and if the distribution times are the third distribution times, permanently hiding the clue data from the dead sea.

According to the method for converting and utilizing the cable resources, provided by the invention, the first check is used for performing distribution and filtering according to at least one of the distribution times, the callback times, the call feedback, the entrustment check, the watching-with check, the transaction check and the black and white list; and the second check is used for carrying out call restriction according to at least one of the distribution times, the call back times, the call feedback, the entrusting check, the watching check, the transaction check and the black and white list.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: displaying a first function entry, a list grabbing list and/or a first to-do list on a first cable channel home page corresponding to the passenger pool; the first function entrance comprises a first clue channel label, the order grabbing list comprises at least one first clue card, and the first to-be-handled list comprises at least one second clue card; displaying a second function portal and/or a second to-do list on a second cable channel home page corresponding to the open-sea pool; the second function entrance comprises a second clue channel label, and the second to-do list comprises at least one third clue card; the first cable channel home page and the second cable channel home page are pages arranged at a client.

According to the method for converting and utilizing the cable resource, provided by the invention, the first cable channel label comprises a platform distribution label; the first line card comprises at least one of line name, number capable of being snatched, immediate snatching button, finished mark, line source, order ending time and user portrait key information; the second thread card comprises at least one of a thread name, a service thread, a thread reaching mode, a thread level, a latest contact time, a predicted retraction time, a thread state and a telephone dialing button.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: displaying a secondary label comprising a clue source and a service type when the platform distribution label is clicked; and corresponding to the clue source, screening items including unlimited, funded users and authorized users are set; and screening options including unlimited, purchasing, renting, selling and renting are set corresponding to the service types.

According to the method for transforming and utilizing the thread resources, provided by the invention, when the first thread card or the second thread card is clicked, a corresponding thread detail page is displayed; the clue detail page comprises preset clue basic information, remark information, preset demand preference information and an operation bar; the operation bar comprises a note writing entry, a transfer entrusting entry and a telephone dialing button.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: when the thread data is distributed, displaying a thread distribution reminding message on the current page of the client; wherein the thread distribution reminding message comprises a link of a platform distribution list page or a thread detail page; and/or pushing a thread processing reminding message to the client, wherein the thread processing reminding message comprises backlog and thread recovery deadline; and/or popping up a clue evaluation dialog box at the client after the telephone dialing button is clicked and the call is ended; wherein the clue evaluation dialog box comprises at least one option of interest to follow up, interest but no interest in the business district, hang-up/no interest after connection, non-connection, complaint threat and number error.

According to the method for converting and utilizing the cable resource provided by the invention, the method further comprises the following steps: after receiving the message that the writing remark entry, the transfer entrusting entry or the telephone dialing button is clicked, if corresponding thread data is in a hidden protection state, displaying a reminding message that a thread is withdrawn and cannot be viewed; and after receiving the message that the telephone dialing button is clicked, if the dialing times reach the upper limit, displaying a reminding message that the dialing times reach the upper limit.

The invention also provides a cable resource conversion and utilization device, which comprises: a thread data receiving module to: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; a thread data distribution module to: obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

The invention also provides an electronic device, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the program to realize the steps of the thread resource conversion and utilization method.

The present invention also provides a non-transitory computer readable storage medium, on which a computer program is stored, which when executed by a processor, implements the steps of the method for transforming and utilizing thread resources according to any one of the above.

The clue resource conversion utilization device provided by the invention receives clue data of a service party and distributes the clue data to the open sea pool or the submarine pool according to the corresponding distribution strategy, thereby being beneficial to realizing clue utilization with more scenes, larger magnitude and higher conversion rate.

Drawings

In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.

FIG. 1 is a schematic flow chart of a thread resource transformation and utilization method provided by the present invention;

FIG. 2 is a schematic diagram of dead sea protection in the method for transforming and utilizing thread resources provided by the present invention;

FIG. 3 is a schematic diagram of a secondary distribution process in the method for transforming and utilizing thread resources according to the present invention;

FIG. 4 is a schematic diagram illustrating a thread distribution process in the thread resource transformation and utilization method according to the present invention;

FIG. 5 is a schematic diagram of an interface of a first cable channel home page in the method for transforming and utilizing cable resources according to the present invention;

FIG. 6 is a schematic diagram of an interface of a thread details page in the method for transforming and utilizing thread resources according to the present invention;

FIG. 7 is a diagram of the technical architecture of the thread resource transformation and utilization method provided by the present invention;

FIG. 8 is a second schematic flow chart of the method for transforming and utilizing thread resources according to the present invention;

FIG. 9 is a schematic structural diagram of a thread resource transforming and utilizing device provided by the present invention;

fig. 10 is a schematic structural diagram of an electronic device provided by the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The method and the device for transforming and utilizing the cue resources provided by the invention are applied to the real estate industry as an example, and are not limited to the application field of the invention.

The thread resource transformation and utilization method and device of the present invention are described below with reference to fig. 1 to 10.

Fig. 1 is a schematic flow chart of a thread resource transformation and utilization method provided by the present invention. As shown in fig. 1, the method includes:

step 101, receiving at least one thread data sent by a service party, and storing the thread data in a thread pool table.

The clue resource conversion and utilization method provided by the invention can be applied to a server. The server receives at least one thread data sent by the service party and stores the thread data in the thread pool table. The business party may be a system in communication with the server that can obtain the threaded resource. There are various ways for the service party to obtain the thread resource, for example, obtaining the thread resource through a C-side source or a B-side source, where the C-side source is a funding user, an authorized user, a platform activity, a 400 phone call, an IM instant message, etc. The source mode of the B terminal is invalid, a reminder message that the lease is about to expire and the like.

The external fancy channels are put in storage through unified access specifications, and can be subjected to unified pipeline-like data normalization, field filling rate health degree judgment, channel identification marking and the like, and then stored in the clue pool table. And operations such as association of overall behavior data and remark feedback data can be performed on the clue pool table, so that the description dimension of the information is transversely increased.

By defining the full field, the field meaning, the field specification and the enumeration of clue data sent by a service party, aligning the enumeration type according to the service appeal of the service party by appointing the name of the basic field, and carrying out intersystem transmission, meanwhile, paying attention to the fact that the data format needs to meet the requirement of the corresponding field, and if a single service party has another appeal, looking at whether the existing data format specification needs to be adjusted according to transverse combing abstraction. The full field includes, for example, a basic field, a traffic field, etc. Basic fields such as a unique main key, a thread source, a service type, a thread brand, a thread name, a city ID, a client mobile phone number, whether a new house scene exists, a service line and the like can be set. Whether or not the respective fields are mandatory items can be set.

102, acquiring a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

The distribution policy may correspond to a particular field of the thread data, such as to a thread source field. Thus, the corresponding distribution strategy is obtained according to different clue sources. And then distributing the thread data in the thread pool table to the target thread pool according to the acquired distribution strategy. The target thread pool may be an open sea pool or a pool of patrons. The open sea pool is visible to all distribution objects in a preset range, for example, to all distribution objects in a city range. The hidden client pool is visible for the target distribution object in the distribution policy, that is, when the target retrieval pool is the hidden client pool, the distribution policy needs to include information of the target distribution object to be distributed, and the thread data is distributed to the target distribution object (the target distribution object can see the information related to the thread data and can perform related processing operations). Therefore, according to the characteristics of different clue sources, the clue data can be set to be visible for all distribution objects in a preset range or set to be visible for one or more target distribution objects, so that the conversion utilization efficiency of clue resources is promoted, and the flexibility is embodied.

A plurality of data tables may be provided to store data for querying and processing of the data. For example, after receiving the data of the business party, the data is first stored in the thread pool table. After distribution, the distributed data may be stored separately in a table, such as in a data distribution table. The thread data for the open sea pool and the pool of tenants may be stored in different data tables. A thread distribution record table may also be provided for storing information on data distribution, such as the number of distributions. And setting a thread operation record table for recording information such as browsing, dialing, transcription (for example, recording operation such as recording a guest or recording a house) and the like of the thread. And setting a clue call record table for recording call back.

The clue resource conversion and utilization method provided by the invention is beneficial to realizing clue utilization with more scenes, larger magnitude and higher conversion rate by receiving clue data of a service party and distributing the clue data to the open sea pool or the hidden passenger pool according to the corresponding distribution strategy.

The distribution strategy includes a target thread pool, such as an open sea pool or a pool of tenants that need to explicitly distribute thread data. And when the target thread pool is the latent passenger pool, the distribution strategy also comprises a thread touch mode and a target distribution object. The thread reaching mode refers to a distribution mode or an acquisition mode of the thread data, for example, the thread reaching mode may be an order grabbing mode or an order dispatching mode. And for the order grabbing mode, a plurality of target distribution objects are included, and the clue data can be seen from the plurality of target distribution objects and is obtained in the order grabbing mode. For the dispatching method, only one target distribution object is used, and the clue data is directly sent to the corresponding target distribution object. The order snatching and dispatching would also correspond to a commercial distribution or a natural distribution, respectively.

The server may obtain the distribution policy by requesting an external system, for example, may request a commercial middlebox to obtain the distribution policy. By sending request parameters (e.g., thread source) to the commercialization middlebox, the commercialization middlebox returns a distribution policy, such as the target thread pool being a pool of tenants, a list of target distribution objects, and so forth.

The thread resource conversion and utilization method provided by the invention further contributes to improving the thread resource conversion utilization rate and flexibility by including the target thread pool in the distribution strategy, and a thread reaching mode and a target distribution object which are taken as the latent passenger pool in the target thread pool.

A data management platform (DMP system) can acquire user portrait data, so that the user portrait data can be transversely expanded on the basis of clue data provided by a service party. In addition, the data management platform can also set the level of the clue according to the acquired user portrait data, thereby realizing the grading of the clue.

The server can request the data management platform to acquire user portrait data and the cue scores, field filling is carried out on empty fields in the cue data by utilizing the user portrait data, and the cue scores are used as conditions for outputting the distribution strategies. Such as adding cue scores to input parameters sent to the commercialization middlebox. When obtaining the distribution strategy of the clue data, a target clue pool can be obtained according to the clue source field and/or the service type field in the clue data, and when the target clue pool is a latent passenger pool, a clue touch mode can be obtained according to the clue score.

And acquiring a target clue pool according to the clue source field and/or the service type field in the clue data, wherein the target clue pool can be an open sea pool or a hidden passenger pool. The thread source field is a field indicating the source of the thread, and the service type field is a field indicating the type of service. The clue sources can include, for example, funded users and authorized users; the user who reserves the fund can further comprise helping me to find a house, going home to find a house, searching and screening subscriptions, paying attention to house resources, house resource price reduction reminding, consulting house base price and the like; the authorized users may further include 400 merchant authorization, IM merchant authorization, core page authorization, and the like. The service types may include, for example, second-hand service and rental service; for second-hand business, purchase business and sale business can be further included; for the rental service, a rental service and a rental service may be further included. The corresponding relationship between the thread source field and/or the service type field and the target thread pool can be set according to requirements. For example, when the thread source is determined to be the resource-reserving user according to the thread source field, thread data is distributed to the open sea pool; when the authorized user is determined from the thread source field, thread data is distributed to the pool of tenants. For another example, when the service type is determined to be a second-hand service according to the service type field, clue data is distributed to the hidden passenger pool; and when the service type is determined to be the rental service according to the service type field, distributing the clue data to the open-sea pool. The thread source field and the service type field can be set with priority on the distribution of thread data, and when the corresponding target thread pools of the thread source field and the service type field are contradictory, the priority is the priority.

When the server communicates with the DMP system, the entry parameter can be phone + service type, and the DMP return value can be phone + service type + thread quality level. When participating in a phone call, the DMP system return value may be phone + top1 service preference + thread quality level.

According to the clue resource conversion and utilization method provided by the invention, the target clue pool is obtained according to the clue source field and/or the service type field in the clue data, and when the target clue pool is the hidden guest pool, the clue reaching mode is obtained according to the clue score, so that the decoupling of the clue reaching mode and the service side field is realized, and the more optimized clue reaching mode decision is favorably realized.

After the clue data sent by the service party is received, the clue data is stored in the clue pool table, and the clue data can be cleaned and filtered firstly, so that the efficiency and the conversion rate of the clue data are improved.

The cleaning and filtering processing of the clue data comprises the following steps:

1) black and white list

The blacklist is a black product trumpet marked by the platform, and refers to a client who maliciously sends the advertisement. The white list applies for logical clients such as do not disturb for the client himself. The two lists are background data accumulated in other service systems and can be called.

The white list is a group of users who are about to or have complained about, hoping that the broker is no longer on the phone. In the clue pool system, the scene is mainly a passive business opportunity, and most of the scenes need a broker to actively call a client. Therefore, white list situations need to be considered. And (4) entering an external clue source, and if the user is in the white list, not performing warehousing treatment. For the presented clues in the clue pool, the user adds a white list afterwards, so that the front end does not present all clues of the user (all hidden), and the historical behavior data can be retained. The calling processing mode of the blacklist is similar to that of the white list, and the verification is carried out under the condition that the cable is put in a warehouse and displayed, and the processing mode is the same as that of the method.

2) Client delegated filtering

The client calculates forward when being distributed as a business opportunity, possibly triggers the business opportunity in other scenes, possibly generates clues as well, and at this time, in order to avoid excessively disturbing the client, the client demand condition is filtered and judged. For example, before distribution, the client system is called to judge whether the corresponding service type of T (current time point) is entrusted or not in previous 60 days, and if entrusted, distribution is not carried out, and direct hiding is carried out; and if not, the business is transferred and the distribution process is entered. Before distribution, a customer source system or a signing system is called to judge whether the corresponding service type of T (the current time point) reaches 60 days before is committed, if yes, distribution is not carried out, and direct hiding is carried out; if not, the business is adjusted and the distribution process is entered.

In the thread pool, the class threads of leasing and selling are used as examples. If the data in the clue pool is repeated with the built house resources, the broker only performs repeated actions, and the transcription cannot be realized. To improve broker efficiency, overall cue pool cue quality and conversion, cues determined to be useless need to be filtered out. For example, before the clue upstream data is put in storage, the room source system is called to judge whether the clue user has room source entrustment currently, and if the entrustment exists, the clue user is not put in storage; if not, it is recorded as a thread according to the original logic.

3) Non-passenger source data filtering

Some brokers test the system function by using their mobile phone numbers, which causes the broker numbers to be frequently contacted after entering the clue pool. Interference to brokers is an ineffective resource, and the utilization of truly effective resources is also reduced. The verification can be carried out by calling the mobile phone number of the personnel system, and non-passenger source data such as brokers and the like are filtered.

4) Thread number de-duplication

With the development of the thread pool, the sources are numerous. The user sources become less controllable and are likely to intersect in the trigger scenario. There is therefore a need to protect users and reduce their level of interference while giving useful clues to brokers. The deduplication filtering processing can be uniformly carried out according to the data circulation flow and the thread attribution range before distribution.

5) Distributed object binding filtering

In the present situation, there are many cases where the latent resource distributed to the broker is actually a client of the broker and cannot implement thread transcription. Therefore, it is necessary to perform the judgment of private customers and the filtering of broker distribution. For example, if a guest determination is made before the distribution of a divest, a guest that has been delegated by a broker will not be distributed to the broker.

The clue resource conversion and utilization method provided by the invention improves the quality and effectiveness of clue data by carrying out various cleaning and filtering treatments before storing the clue data, and is beneficial to further improving the clue resource conversion and utilization rate.

The dead sea is a storage unit, which may be a data table, for storing the currently hidden and invisible clue data. The dead sea protection days of the clue data under different conditions can be set, and the clue data floats upwards and is displayed again after the corresponding dead sea protection days are exceeded. The clue data can be set to be permanently hidden in the dead sea when a certain condition is reached. Since the clue data in the dead sea is hidden and invisible, it will not be disturbed by the broker's phone when the clue data is under dead sea protection.

When the target clue pool is an open sea pool, performing dead sea protection corresponding to preset days or setting the clue data to be permanently hidden according to at least one of a dead sea floating condition, a call connection condition, a transcription condition and a call feedback condition; and when the target clue pool is the submarine pool, performing dead sea protection corresponding to preset days or setting the clue data as permanent hiding according to at least one of the dead sea floating condition, the call connection condition, the transcription condition, the call feedback condition and the distribution times.

Fig. 2 is a schematic diagram of dead sea protection in the method for transforming and utilizing thread resources provided by the present invention. As shown in fig. 2, for clue data of the open sea pool, under the conditions of first falling, two people calling and no transcription, the clue data is hidden in the dead sea for 30 days; after the first floating, under the condition that two people make calls and do not transcribe, hiding the two people in the dead sea for 100 days; and after the feedback is on, hanging up/not interested, complaining about threats and wrong numbers, after the feedback is floated for the second time, and under the conditions that two persons make calls and do not transcribe the numbers and the numbers are transcribed, the numbers are permanently hidden in the dead sea. The main search of the shop owner actually belongs to the open sea pool, but the corresponding visible preset range is the storefront. For the main search in the store, under the condition that two people make calls and do not transcribe, hiding the search in the dead sea for 30 days; permanently hidden in the dead sea for the case of feedback as on-hook/off-interest, complaint threats, wrong numbers, and transcribed.

For clue data of the submarine pool, under the condition that the distribution times are 2 and 8 points are not transcribed in the next day later, hiding the clue data in the dead sea for 30 days; hiding for 100 days in the dead sea under the conditions that the distribution times are 4, the floating is carried out for the first time, and 8 points later are not transcribed in the next day; in the case of 6 dispenses, second floats, and 8 late days without transcription, permanently hides in the dead sea. And under the conditions that the feedback content is on-hook/off-interest after connection, complaint threats and number errors, the information is permanently hidden in the dead sea.

Dead sea protection days, permanent hiding conditions and the like can be set according to different business requirements.

According to the clue resource conversion and utilization method provided by the invention, through setting the dead sea protection, excessive disturbance to clue clients is avoided, and meanwhile, the opportunity of further clue resource development is created, so that the clue resource conversion and utilization rate is further improved.

And the clue data in the hidden passenger pool can be distributed for multiple times according to a preset secondary distribution mode. When the distribution is performed a plurality of times, the distribution object may be the original distribution object or may be another distribution object.

Fig. 3 is a schematic diagram of a secondary distribution processing flow in the cue resource transformation and utilization method provided by the present invention. Setting of the secondary distribution strategy can be performed according to feedback contents, wherein the feedback contents can include non-connection, interest to be followed, interest but no interest in the local business circle, connection/non-interest after connection, complaint threat, number error, non-submission of feedback by the broker and the like. As shown in fig. 3, one secondary distribution strategy is:

judging whether the clue is distributed for the fifth time, if so, clearing the distribution times, entering dead sea protection for 100 days, and redistributing after 100 days; and if not, judging whether the distribution is the third distribution, if not, judging whether the feedback content is a complaint threat or a number error, if so, entering the dead sea for direct hiding, and if not, directly distributing.

And if the distribution is the third distribution, the dead sea is protected for 30 days. Judging whether the protection days in the dead sea reach 30 days, if so, judging whether the feedback content is a complaint threat or a wrong number; if yes, directly hiding; if not, judging whether the feedback content is not communicated, is interested to follow up, is interested but is not interested in the business district or the broker does not submit feedback; if yes, distributing again; if not, judging whether the feedback content is hung up or uninterested after connection, if so, protecting for 100 days in the dead sea, and distributing again when the number of protection days reaches 100 days.

According to the cue resource conversion and utilization method provided by the invention, the cue data in the hidden passenger pool is distributed for multiple times according to the preset secondary distribution mode, so that the cue resource conversion and utilization rate is further improved.

Fig. 4 is a schematic diagram illustrating a thread distribution flow in the thread resource transformation and utilization method according to the present invention. As shown in fig. 4, the method includes:

a first check (check one) is made on the thread data before it is distributed (including first and second distributions). The first check is used for judging whether to distribute the clue data according to a preset first check rule. And if the first check is passed, distributing the thread data to the target thread pool.

And when the message of the contact information in the callback thread data is received, performing second check (check two) on the thread data. The affiliations in the callback thread data may be triggered at the client (e.g., the client held by the broker) and a message of the affiliations in the callback thread data sent to the server. The second check is used for judging whether the call is allowed to be called back or not according to a preset second check rule. If the second check passes and a call back is made within a specified time (e.g., the broker calls the affiliate in the thread data), then the number of dispatches is incremented by 1. The call back can be realized by the mode of dialing through the virtual number according to the contact way in the clue data.

After callback, judging whether a transcription request of clue data is received. And if a transcription request of the clue data is received, performing transcription processing of the clue data, such as recording a visitor or a house. If the transcription request of the clue data is not received, judging whether the state of the clue data after callback is invalid or not, wherein the invalid state of the clue data means that the clue data is remarked as not suitable for making a call at present due to various reasons, and the like. And if the current thread data is invalid, performing third check (check three) on the thread data. The third check is mainly used for identifying the invalid reason of the clue data. And when the invalid reason of the cable data is the first invalid reason, performing fourth check (check four) on the cable data. The first failure reason may include, for example, not turning on, other reasons, etc. And when the invalid reason of the cable data is the second invalid reason, permanently hiding the cable data from the dead sea. Second reasons for inefficiency may include, for example, hang up after connection, complaints, wrong numbers, deals, industry colleagues, etc.

The fourth check is mainly used for identifying the distribution times of the clue data. If the distribution times are the first distribution times (if the distribution times are 1 or 3), performing secondary distribution on the clue data; if the distribution times are the second distribution times (if the distribution times are 2), performing dead sea protection for corresponding preset days according to the service type of the clue data, for example, 30 days for second-hand service protection and 7 days for rental service protection; and if the distribution times are the third distribution times (if the distribution times are 4), permanently hiding the clue data from the dead sea.

According to the clue resource conversion and utilization method provided by the invention, through respectively carrying out set verification before cable distribution, before callback and after callback, determining whether to distribute clue data or not, whether to allow callback or not and a further processing mode after callback according to a verification result, the excessive disturbance to customers can be effectively avoided, the comprehensive coordination of the reutilization of the clue resources is facilitated, and the improvement of the conversion and utilization rate of the clue resources is further facilitated.

Table 1 shows the check lists before the first dispatch of the thread, before callback and after callback. As shown in Table 1, check one is used primarily for pre-distribution filtering; the scene mainly comprises the following steps: distribution times are checked, call back times are checked, the condition that the mobile phone number is fed back, shell alignment, entrustment check, watching check, transaction check and the like. The second check is mainly used for interception before callback; the scene mainly comprises the following steps: checking the number of call backs, feeding back the mobile phone number, white list, black list, entrustment check, check with watch, check for transaction, etc. The third check and the fourth check are mainly used for processing such as hiding after callback; the scene mainly comprises the following steps: subsequent processing, such as redistribution, dead sea protection for a preset number of days, or permanent concealment, is determined based on broker's ineffectiveness reason selection, number of call backs, etc.

According to the clue resource conversion and utilization method provided by the invention, the distribution and filtration are carried out according to at least one of the distribution times, the call-back times, the call feedback, the entrustment check, the check with watch, the check with deal and the black-and-white list, and the call limitation is carried out according to at least one of the distribution times, the call-back times, the call feedback, the entrustment check, the check with watch, the check with deal and the black-and-white list, so that the scenes of the distribution and filtration and the call limitation are enriched, the rationality of the distribution and filtration and the call limitation is improved, and the clue resource conversion and utilization rate is further improved.

Clue channel pages corresponding to the pool of the dive and the pool of the open sea respectively can be set at the client. Displaying a first function entry, a list grabbing list and/or a first to-be-processed list on a first cable channel home page corresponding to the hidden passenger pool according to different distribution strategies; the first function entrance comprises a first clue channel label, the order grabbing list comprises at least one first clue card, and the first to-be-handled list comprises at least one second clue card. Displaying a second function portal and/or a second to-do list on a second cable channel home page corresponding to the open-sea pool; the second function entrance comprises a second clue channel label, and the second to-do list comprises at least one third clue card. In addition, the first cable channel home page and the second cable channel home page can be further provided with a requirement configuration button for receiving personalized requirement configuration information of the broker. The first cable channel home page and the second cable channel home page are pages arranged at the client. The client comprises a C-side device used by the broker.

The cue resource conversion and utilization method provided by the invention displays the first function entry, the order grabbing list and/or the first to-be-handled list on the first cue channel home page corresponding to the submarine pool, and displays the second function entry and/or the second to-be-handled list on the second cue channel home page corresponding to the open-sea pool, thereby providing a basis for realizing the front-end touch of the cue and effectively utilizing the cue resource.

Fig. 5 is a schematic interface diagram of a first cable channel home page in the cable resource conversion and utilization method provided by the present invention. As shown in fig. 5, the function entry includes four icons, and the corresponding file at the bottom of each icon is: platform dispatch, 400 incoming calls, IM threads, shared pool. And the broker jumps to the corresponding page after clicking the entry. In addition, according to different clue sources, other labels of the function entrance can be set, such as an extranet grabbing label.

For the order grabbing list (today order grabbing), when the first line card includes the "immediately grab (including not starting + grabbing)" thread and the "finished" thread: displaying all order grabbing buttons as order grabbing clues of 'immediately grabbing' by default; all the order grabbing buttons are collected by default and displayed as finished order grabbing clues, and the broker clicks to display after checking more orders; clicking "pack" again packs the list. Showing the number of clues that the broker can rob at the current time after the current order grabbing document (i.e. not started + started, not including ended); when only the finished order grabbing clue exists in the module: displaying 1 finished clue by default, clicking to 'view more', displaying all finished order snatching, and clicking to 'retract' to retract; when no order grabbing clue exists in the module: the partition is not exposed. The first thread card comprises at least one of a thread name, a robbable number, an immediate robbing button, an end identifier, a thread source and key information of a user portrait. The user portrait key information includes, for example, demand information, area information, and the like.

For the first to-do list (to do today): displaying the number of the current threads to be handled after the my documents to be handled, namely the sum of the threads to be contacted and the threads to be transcribed; and after clicking 'view all clues', jumping to a platform distribution list page. All threads to be processed in the broker platform distribution threads are shown in the my to-do module, and the threads comprise the following two states: to be associated and to be transcribed. When the thread state is changed to be 'committed', the thread state is not shown in the home to-do list (disappears after the home page is requested again), and is shown in the platform dispatch list page according to the existing logic. Sorting: the whole is arranged according to the sequence of to be connected → to be transcribed, and in each state, the whole is arranged according to the distribution time/operation time in a reverse sequence. The second thread card includes at least one of a thread name, a service thread, a thread reach, a thread level, a last contact time, a predicted retraction time, a thread status, and a phone dialing button. The service line is rented or used as a house, the thread touch mode is order grabbing or order dispatching, and the thread level is precise thread. Wherein, the thread name can be directly identified by the client name.

According to the cue resource conversion and utilization method provided by the invention, the specific contents of the first cue channel tag, the first cue card and the second cue card are set, so that the display of cue data is enriched, the front-end touch effect is favorably improved, and the cue resource conversion and utilization rate is further improved.

When the platform distribution tag is clicked, a secondary tag including the source of the thread and the type of the service is displayed. When a thread source is clicked, the thread source tag is highlighted and the screening options including unlimited, funded users and authorized users are displayed. Secondary screening terms for funding customers may include: the method comprises the following steps of no limitation, helping people to find rooms, finding rooms by a traveler, searching and screening subscriptions, paying attention to house resources, reminding house resource price reduction, consulting house base price and searching without results; the secondary filter items of the authorized user may include: without limitation, 400 merchant authorization, IM merchant authorization, core page authorization.

When the business type tag is clicked, the business type tag is highlighted and screening items including unlimited, purchase seeking, lease seeking, sale and lease are displayed. When a manager clicks one of the service types, the screening list is automatically collected and the clue list displaying the corresponding service type is refreshed, and meanwhile, the service type is changed into a corresponding file. Examples are: when the broker selects "rent" in the screening list, it returns to the list page with the type of service as rent.

According to the clue resource conversion and utilization method provided by the invention, when the distribution label of the platform is clicked, a secondary label comprising a clue source and a service type is displayed; and corresponding to the clue source, screening items including unlimited and funded users and authorized users are set; corresponding to the service type, screening items including unlimited, purchasing, renting, selling and renting are set, and the method is favorable for improving the orderliness of clue data display.

Fig. 6 is a schematic interface diagram of a thread detail page in the thread resource conversion and utilization method provided by the present invention. When the first thread card or the second thread card is clicked, a corresponding thread detail page is displayed. As shown in fig. 6, the thread detail page includes preset thread basic information, remark information, preset demand preference information, and an operation bar. The default thread basic information may include thread title, thread level, thread distribution time, recent contact time, service type, intention area, etc. The remark information comprises remark information manually added by the broker, popup feedback information after the broker makes a call and recording information. The preset demand preference information comprises customer conditions, house source demands and other preset information.

The operation bar comprises a note writing entry, a transfer entrusting entry and a telephone dialing button. And after the remarks are written by clicking, popping up a window for filling the remarks, calling a user keyboard, clicking to cancel returning to the clue detail page, and if the remarks are stored by clicking, storing the remark information into all the remark information, and taking the stored time as the updating time of the remark and returning to the clue detail page. After clicking to transfer the entrustment, popping up a transfer entrustment window, comprising: transferring to a client, transferring to a client owner and canceling; after a broker clicks and turns into a client, jumping to a client source input interface, starting to input the client, and simultaneously automatically bringing the thread name and the real number to the client source input interface, wherein the number cannot be modified; and when the businessman clicks and turns to the entrustment owner, jumping to a house source recording interface, starting recording the house, and simultaneously automatically bringing the thread name and the real number to the client, wherein the number can be modified. When a broker clicks the 400 telephone, the backend interface is called, the virtual number is bound, and a system conversation interface is entered.

The method for transforming and utilizing the thread resources provided by the invention is beneficial to further improving the front-end touch effect by reasonably setting the display content of the thread detail page, thereby further improving the transformation and utilization rate of the thread resources.

When a client (including C-side equipment used by a broker) receives thread data distributed by a server, displaying a thread distribution reminding message on a current page; wherein, the thread distribution reminding message comprises a link of the platform distribution list page or the thread detail page. For example, when the thread distribution reminding message corresponds to a plurality of thread data, the link points to the platform distribution list page; when the thread distribution reminding message corresponds to a piece of thread data, the link points to the thread detail page.

In order to guarantee the customer experience, the client requires the broker to process the customers allocated by the system within 1 natural day, so that a reminder needs to be sent to the broker. The thread processing reminder message includes a to-do item and a thread recycling deadline. The thread processing reminding message can be displayed in the form of a card, and the push given to the broker needs to judge whether the message is 1 latent customer or a plurality of latent customers, 1 jump detail page and a plurality of jump list pages. The thread processing reminder message can also be displayed in a second thread card or in a preset location on the thread details page.

When the call is suspended (whether the call is connected or not), a feedback popup (a thread evaluation dialog box) pops up at the client side for feedback, and the user can click to confirm or cancel closing the popup, wherein the feedback comprises: interest to follow-up, interest but not interest in the local business circle, hang-up/not interest after connection, not connection, complaint threat, number error. Only one of the options can be selected. And when the options of hang-up/no interest, complaint threat or number error are selected after connection, displaying a secondary confirmation popup window for preventing the thread from being disturbed after confirmation.

The thread resource conversion and utilization method provided by the invention is favorable for further improving the thread resource conversion and utilization rate by displaying the thread distribution reminding message, the thread processing reminding message and performing thread evaluation.

If the corresponding thread data is in a hidden protection state, displaying a reminding message that the thread is withdrawn and cannot be viewed at the client after a note writing entry, a transfer entrusting entry or a telephone dialing button is clicked; and if the dialing times of the contact ways in the thread data reach the upper limit, displaying a reminding message of the dialing times reaching the upper limit at the client after the telephone dialing button is clicked.

The thread resource conversion and utilization method provided by the invention displays the corresponding reminding message under the preset interaction scene when the online thread data is hidden or the calling is carried out to the upper limit, thereby being beneficial to improving the interaction capability.

Fig. 7 is a technical architecture diagram of the thread resource transformation and utilization method provided by the present invention. As shown in fig. 7, the middle platform and the front platform are all the modules of the server, and the functions of the middle platform and the front platform can be set to achieve decoupling as much as possible, reduce technical communication time between departments, and improve efficiency in the research and development stage. In addition, a front-end server (not shown in fig. 7) may be included in the architecture for implementing display control of the client and data interaction with the middle station and the front station.

The data sources comprise channels such as a customer source system, a C terminal, a crawler, an owner system, an activity page, an uploading page and the like. And the business party sends the thread data to the thread middle station in a kafka, HTTP, File and other modes. The thread middlebox performs processing such as cleaning, thread pool processing and distribution on thread data. Wherein, the cleaning treatment comprises data verification, formatting, completion, grading and the like; the clue pool processing comprises query processing, storage processing and event processing; the distribution processing comprises distribution processing, pre-distribution processing and distribution processing. In the cleaning process, the system can interact with systems or objects such as a building dictionary, a black/white list, a DMP (digital multimedia protocol) and the like; during the distribution process, interactions with DMP, commercial (middlebox), new marketing, etc. systems or objects may occur.

The thread foreground mainly relates to the processing after the thread is distributed, such as the processing of data in an open sea pool and a private customer pool. Wherein, the open sea pool comprises the open sea of the client and the in-store clues. The private pool comprises a hidden pool. The thread data distributed by the thread middle station can be sent to an open sea pool or a passenger pool, and can also be sent to other downstream with processing capacity, such as a southwestern system, a new house system and the like. The data processing process of the clue foreground can interact with UC personnel, telephone traffic, retrieval, a building dictionary, room source recommendation, room sources, customer sources and other systems or objects.

The clue is displayed on the C-terminal equipment of the broker after being distributed, for example, the clue can be displayed on a computer terminal or a mobile phone terminal through a Web API. The distributed equipment can realize transcription after effective contact, including recording house or recording guest, and can send the transcription result to the commercialization central station for statistical recording.

FIG. 8 is a second schematic flow chart of the method for transforming and utilizing thread resources according to the present invention. As shown in fig. 8, the method includes:

and (4) after cleaning and scoring, the clue data source enters a clue pool. After distribution processing, clue data are sent to the open sea pool or the private sea pool, and secondary distribution is supported by the data in the private sea pool. After the thread data is browsed, associated and transcribed, the corresponding thread state is recorded. The clue data can be hidden for preset days in the dead sea according to the set triggering conditions, and the floating is carried out after the preset days. When the call feedback is a complaint threat or a number error or is transcribed, the clue data is permanently hidden in the dead sea.

The thread resource transformation and utilization device provided by the present invention is described below, and the thread resource transformation and utilization device described below and the thread resource transformation and utilization method described above can be referred to correspondingly.

Fig. 9 is a schematic structural diagram of the thread resource conversion and utilization device provided in the present invention. As shown in fig. 9, the apparatus includes a thread data receiving module 10 and a thread data distributing module 20, wherein: the thread data receiving module 10 is configured to: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; thread data distribution module 20 is configured to: obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

The clue resource conversion and utilization device provided by the invention is beneficial to realizing clue utilization with more scenes, larger magnitude and higher conversion rate by receiving clue data of a service party and distributing the clue data to the open sea pool or the passenger pool according to the corresponding distribution strategy.

According to the apparatus for transforming and utilizing cable resources provided by the invention, the distribution policy comprises the target cable pool, a cable reach mode and the target distribution object when the target cable pool is the hidden passenger pool; the clue touch and reach mode comprises an order grabbing mode or an order dispatching mode.

The clue resource conversion and utilization device provided by the invention further facilitates the improvement of the clue resource conversion and utilization rate and the flexibility by including the target clue pool in the distribution strategy and a clue touch mode in which the target clue pool is a hidden guest pool.

According to the apparatus for transforming and utilizing thread resources provided by the present invention, the thread data receiving module 10 is further configured to: before the clue data are stored in a clue pool table, a data management platform is requested to acquire user portrait data and clue scores, and fields of empty fields in the clue data are filled according to the user portrait data; when the thread data receiving module 10 is configured to obtain the distribution policy of the thread data, it is specifically configured to: and acquiring a target clue pool according to a clue source field and/or a service type field in the clue data, and acquiring the clue reaching mode according to the clue score when the target clue pool is the visitor pool.

The clue resource conversion and utilization device provided by the invention can be used for realizing the decoupling of the clue reaching mode and the business side field and is beneficial to realizing the more optimized clue reaching mode decision by acquiring the target clue pool according to the clue source field and/or the business type field in the clue data and acquiring the clue reaching mode according to the clue score when the target clue pool is the hidden guest pool.

According to the apparatus for transforming and utilizing thread resources provided by the present invention, the thread data receiving module 10 is further configured to: before storing the clue data in a clue pool table, judging whether the clue data is in a black and white list, belongs to entrusted data or non-passenger source data, and if so, not storing the clue data; carrying out deduplication processing on the clue data; and judging whether the thread data has the attributed distribution object, if so, marking that the thread data is not distributed to the attributed distribution object when being distributed.

The clue resource conversion and utilization device provided by the invention improves the quality and effectiveness of clue data by carrying out various cleaning and filtering treatments before storing the clue data, and is beneficial to further improving the conversion and utilization rate of the clue resources.

According to the apparatus for transforming and utilizing thread resources provided by the present invention, the thread data distribution module 20 is further configured to: when the target clue pool is the open sea pool, according to at least one of a dead sea floating condition, a call connection condition, a transcription condition and a call feedback condition, performing dead sea protection corresponding to preset days on the clue data or setting the clue data to be permanently hidden; and when the target clue pool is the hidden passenger pool, performing dead sea protection corresponding to preset days or setting the clue data as permanent hiding according to at least one of a dead sea floating condition, a call connection condition, a transcription condition, a call feedback condition and a distribution frequency.

The clue resource conversion and utilization device provided by the invention avoids excessive disturbance to clue clients by setting dead sea protection, creates opportunities for further clue resource development, and is beneficial to further improving the clue resource conversion and utilization rate.

According to the apparatus for transforming and utilizing thread resources provided by the present invention, the thread data distribution module 20 is further configured to: and distributing the clue data in the hidden passenger pool for multiple times according to a preset secondary distribution mode.

The clue resource conversion and utilization device provided by the invention can be used for distributing clue data in the hidden passenger pool for multiple times according to a preset secondary distribution mode, and is beneficial to further improving the clue resource conversion and utilization rate.

According to the apparatus for transforming and utilizing thread resources provided by the present invention, when the target thread pool is the tenant pool, the thread data distribution module 20 is further configured to: performing a first check on the thread data before distributing the thread data; if the first check passes, distributing the thread data to the target thread pool; when a message for calling back the contact information in the thread data is received, performing second check on the thread data; if the second check is passed and the call is returned within the specified time, adding 1 to the distribution times; after callback, judging whether a transcription request of the clue data is received or not, if so, performing transcription processing of the clue data; if not, judging whether the state of the clue data after callback is invalid or not, if so, performing third verification on the clue data, wherein the third verification is used for identifying the invalid reason of the clue data; when the invalid reason of the clue data is a first invalid reason, performing fourth verification on the clue data, and when the invalid reason of the clue data is a second invalid reason, performing dead-sea permanent hiding on the clue data; the fourth check is used for identifying the distribution times of the clue data; if the distribution times are the first distribution times, performing secondary distribution on the clue data; if the distribution times are second distribution times, performing dead sea protection for corresponding preset days according to the service type of the clue data; and if the distribution times are the third distribution times, permanently hiding the clue data from the dead sea.

According to the clue resource conversion and utilization device, set verification is respectively carried out before distribution of the clue, before callback and after callback, whether to distribute the clue data or not and whether to allow callback or not are determined according to the verification result, and a further processing mode after callback is adopted, so that excessive disturbance to customers can be effectively avoided, overall coordination of reutilization of the clue resources is facilitated, and the conversion and utilization rate of the clue resources is further improved.

According to the cable resource conversion and utilization device provided by the invention, the first check is used for performing distribution and filtering according to at least one of the distribution times, the call back times, the call feedback, the entrustment check, the watching-with check, the transaction check and the black and white list; and the second check is used for carrying out call restriction according to at least one of the distribution times, the call back times, the call feedback, the entrusting check, the watching check, the transaction check and the black and white list.

The clue resource conversion and utilization device provided by the invention carries out distribution and filtration according to at least one of the distribution times, the callback times, the call feedback, the entrustment check, the check with watch, the check with deal and the black-and-white list, and carries out call limitation according to at least one of the distribution times, the callback times, the call feedback, the entrustment check, the check with watch, the check with deal and the black-and-white list, thus enriching the scenes of distribution and filtration and call limitation, improving the rationality of distribution and filtration and call limitation and being beneficial to further improving the conversion and utilization rate of clue resources.

According to the cable resource conversion and utilization device provided by the invention, the device further comprises a front end touch module, and the front end touch module is used for: displaying a first function entry, a list grabbing list and/or a first to-do list on a first cable channel home page corresponding to the passenger pool; the first function entrance comprises a first clue channel label, the order grabbing list comprises at least one first clue card, and the first to-be-handled list comprises at least one second clue card; displaying a second function portal and/or a second to-do list on a second cable channel home page corresponding to the open-sea pool; the second function entrance comprises a second clue channel label, and the second to-do list comprises at least one third clue card; the first cable channel home page and the second cable channel home page are pages arranged at a client.

The clue resource conversion and utilization device provided by the invention displays the first function entry, the order grabbing list and/or the first to-be-handled list on the first clue channel home page corresponding to the passenger pool, and displays the second function entry and/or the second to-be-handled list on the second clue channel home page corresponding to the open-sea pool, thereby providing a basis for realizing the front-end touch of clues and effectively utilizing the clue resources.

According to the device for converting and utilizing the cable resource, provided by the invention, the first cable channel label comprises a platform distribution label; the first line card comprises at least one of line name, number capable of being snatched, immediate snatching button, finished mark, line source, order ending time and user portrait key information; the second thread card comprises at least one of a thread name, a service thread, a thread reaching mode, a thread level, a latest contact time, a predicted retraction time, a thread state and a telephone dialing button.

The clue resource conversion and utilization device enriches the display of clue data by setting the specific contents of the first clue channel tag, the first clue card and the second clue card, is favorable for improving the front-end touch effect and further improves the conversion and utilization rate of the clue resources.

According to the cable resource conversion and utilization device provided by the invention, the front-end touch module is further configured to: displaying a secondary label comprising a clue source and a service type when the platform distribution label is clicked; and corresponding to the clue source, screening items including unlimited, funded users and authorized users are set; and screening options including unlimited, purchasing, renting, selling and renting are set corresponding to the service types.

The clue resource conversion and utilization device provided by the invention displays the secondary label comprising a clue source and a service type when the distribution label of the platform is clicked; and corresponding to the clue source, screening items including unlimited and funded users and authorized users are set; corresponding to the service type, screening items including unlimited, purchasing, renting, selling and renting are set, and the method is favorable for improving the orderliness of clue data display.

According to the cable resource conversion and utilization device provided by the invention, the front-end touch module is further configured to: displaying a corresponding thread detail page when the first thread card or the second thread card is clicked; the clue detail page comprises preset clue basic information, remark information, preset demand preference information and an operation bar; the operation bar comprises a note writing entry, a transfer entrusting entry and a telephone dialing button.

The clue resource conversion and utilization device provided by the invention is beneficial to further improving the front-end touch effect by reasonably setting the display content of the clue detail page, thereby further improving the clue resource conversion and utilization rate.

According to the cable resource conversion and utilization device provided by the invention, the front-end touch module is further configured to: when the thread data distribution module 20 distributes the thread data, displaying a thread distribution reminding message on the current page of the client; wherein the thread distribution reminding message comprises a link of a platform distribution list page or a thread detail page; and/or pushing a thread processing reminding message to the client, wherein the thread processing reminding message comprises backlog and thread recovery deadline; and/or popping up a clue evaluation dialog box at the client after the telephone dialing button is clicked and the call is ended; wherein the clue evaluation dialog box comprises at least one option of interest to follow up, interest but no interest in the business district, hang-up/no interest after connection, non-connection, complaint threat and number error.

The thread resource conversion and utilization device provided by the invention is beneficial to further improving the thread resource conversion and utilization rate by displaying the thread distribution reminding message, the thread processing reminding message and performing thread evaluation.

According to the cable resource conversion and utilization device provided by the invention, the front-end touch module is further configured to: after receiving the message that the writing remark entry, the transfer entrusting entry or the telephone dialing button is clicked, if corresponding thread data is in a hidden protection state, displaying a reminding message that a thread is withdrawn and cannot be viewed; and after receiving the message that the telephone dialing button is clicked, if the dialing times reach the upper limit, displaying a reminding message that the dialing times reach the upper limit.

The thread resource conversion and utilization device provided by the invention displays the corresponding reminding message under the preset interaction scene when the data of the online thread is hidden or the calling is carried out to the upper limit, thereby being beneficial to improving the interaction capability.

Fig. 10 is a schematic structural diagram of an electronic device provided in the present invention, and as shown in fig. 10, the electronic device may include: a processor (processor)1010, a communication Interface (Communications Interface)1020, a memory (memory)1030, and a communication bus 1040, wherein the processor 1010, the communication Interface 1020, and the memory 1030 communicate with each other via the communication bus 1040. Processor 1010 may invoke logic instructions in memory 1030 to perform a thread resource translation utilization method comprising: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

Furthermore, the logic instructions in the memory 1030 can be implemented in software functional units and stored in a computer readable storage medium when the logic instructions are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

In another aspect, the present invention also provides a computer program product, which includes a computer program stored on a non-transitory computer-readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer being capable of executing the thread resource conversion utilization method provided by the above methods, the method including: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

In yet another aspect, the present invention further provides a non-transitory computer-readable storage medium, on which a computer program is stored, the computer program being implemented by a processor to perform the method for transforming and utilizing clue resources provided by the above methods, the method comprising: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table; obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.

Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims

1. A method for converting and utilizing cable resources is characterized by comprising the following steps:

receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table;

obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

2. The thread resource transformation and utilization method according to claim 1, wherein the distribution policy includes the target thread pool, and a thread reach manner and the target distribution object when the target thread pool is the tenant pool; the clue touch and reach mode comprises an order grabbing mode or an order dispatching mode.

3. The thread resource conversion utilization method according to claim 2, wherein before storing the thread data in a thread pool table, the method further comprises:

a request data management platform acquires user portrait data and clue scores, and fills fields of empty fields in the clue data according to the user portrait data;

the distribution strategy for acquiring the clue data specifically includes: and acquiring a target clue pool according to a clue source field and/or a service type field in the clue data, and acquiring the clue reaching mode according to the clue score when the target clue pool is the visitor pool.

4. The thread resource conversion utilization method according to claim 1, wherein before storing the thread data in a thread pool table, the method further comprises:

judging whether the clue data is in a black and white list, belongs to entrusted data or non-passenger source data, if so, not storing the clue data; carrying out deduplication processing on the clue data; and judging whether the thread data has the attributed distribution object, if so, marking that the thread data is not distributed to the attributed distribution object when being distributed.

5. The method for transforming and utilizing thread resources according to claim 1, further comprising:

when the target clue pool is the open sea pool, according to at least one of a dead sea floating condition, a call connection condition, a transcription condition and a call feedback condition, performing dead sea protection corresponding to preset days on the clue data or setting the clue data to be permanently hidden;

and when the target clue pool is the hidden passenger pool, performing dead sea protection corresponding to preset days or setting the clue data as permanent hiding according to at least one of a dead sea floating condition, a call connection condition, a transcription condition, a call feedback condition and a distribution frequency.

6. The method for transforming and utilizing thread resources according to claim 1, wherein when the target thread pool is the tenant pool, the method further comprises:

performing a first check on the thread data before distributing the thread data; if the first check passes, distributing the thread data to the target thread pool;

when a message for calling back the contact information in the thread data is received, performing second check on the thread data; if the second check is passed and the call is returned within the specified time, adding 1 to the distribution times;

after callback, judging whether a transcription request of the clue data is received or not, if so, performing transcription processing of the clue data; if not, judging whether the state of the clue data after callback is invalid or not, if so, performing third verification on the clue data, wherein the third verification is used for identifying the invalid reason of the clue data; when the invalid reason of the clue data is a first invalid reason, performing fourth verification on the clue data, and when the invalid reason of the clue data is a second invalid reason, performing dead-sea permanent hiding on the clue data;

the fourth check is used for identifying the distribution times of the clue data; if the distribution times are the first distribution times, performing secondary distribution on the clue data; if the distribution times are second distribution times, performing dead sea protection for corresponding preset days according to the service type of the clue data; and if the distribution times are the third distribution times, permanently hiding the clue data from the dead sea.

7. The method of claim 6, wherein the first check is used for performing distribution filtering according to at least one of the distribution times, call back times, call feedback, entrustment check, check with watch, deal check, black and white list;

and the second check is used for carrying out call restriction according to at least one of the distribution times, the call back times, the call feedback, the entrusting check, the watching check, the transaction check and the black and white list.

8. A cable resource conversion and utilization device is characterized by comprising:

a thread data receiving module to: receiving at least one clue data sent by a service party, and storing the clue data in a clue pool table;

a thread data distribution module to: obtaining a distribution strategy of the thread data, and distributing the thread data in the thread pool table to a target thread pool according to the distribution strategy; the target clue pool comprises an open sea pool or a hidden pool, the open sea pool is visible for all distribution objects in a preset range, and the hidden pool is visible for target distribution objects in the distribution strategy.

9. An electronic device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the method for transforming thread resources according to any one of claims 1 to 7.

10. A non-transitory computer readable storage medium, having stored thereon a computer program, when being executed by a processor, for implementing the method for transforming and utilizing thread resources according to any one of claims 1 to 7.