CN111784524A - Insurance order processing method and device and electronic equipment - Google Patents

Insurance order processing method and device and electronic equipment Download PDF

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Publication number
CN111784524A
CN111784524A CN202010617615.4A CN202010617615A CN111784524A CN 111784524 A CN111784524 A CN 111784524A CN 202010617615 A CN202010617615 A CN 202010617615A CN 111784524 A CN111784524 A CN 111784524A
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order
ticket
refund
settlement
insurance
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齐静
许浩轩
闫翩翩
来纯宇
任靖波
贾宇清
薛志兵
臧凌
闫飞
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China Travelsky Technology Co Ltd
China Travelsky Holding Co
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China Travelsky Holding Co
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

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  • General Health & Medical Sciences (AREA)
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  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

The method obtains a ticket refund request of a sold air ticket, simultaneously obtains a preset processing mode of a to-be-claimed ticket refund order corresponding to the sold air ticket, determines a claim settlement state of the to-be-claimed ticket refund order based on the preset processing mode of the to-be-claimed ticket refund order, and initiates the claim settlement request of the to-be-claimed ticket refund order and receives a claim settlement application result if the to-be-claimed ticket refund order is in a claim settlement state and the sold air ticket refund is successful. The insurance order processing method provided by the invention can automatically and synchronously process the refund order to be settled corresponding to the sold air ticket while the passenger initiates the refund request, and obtains the settlement application result.

Description

Insurance order processing method and device and electronic equipment
Technical Field
The invention belongs to the technical field of information processing, and particularly relates to an insurance order processing method and device and electronic equipment.
Background
In daily work and life, the situation that the airline tickets have to be rescinded due to the change of travel plans often occurs, and the rescinded airline tickets often bring economic losses of different degrees to passengers according to the current ticket selling regulations of airlines. In order to minimize the economic loss caused by the booking back of airline tickets, more and more passengers choose to purchase a booking back insurance, and the insurance company shares part of the loss when booking back of airline tickets.
Because more and more passengers select airplanes as travel transportation means, the sales volume of the air tickets is remarkably increased, and correspondingly, the behavior of booking back the air tickets is also in an obvious growing trend.
Disclosure of Invention
In view of the above, the present invention provides an insurance order processing method, apparatus and electronic device, which automatically and synchronously process claims of the refund insurance in the process of the passenger handling the refund, improve the processing efficiency of the refund insurance order, and meet the actual application requirements, and the specific scheme is as follows:
in a first aspect, the present invention provides an insurance order processing method, including:
obtaining a ticket returning request of a sold air ticket;
responding to the ticket refunding request, and acquiring a preset processing mode of a to-be-claimed ticket refunding order corresponding to the sold air ticket, wherein the preset processing mode is used for representing whether the to-be-claimed ticket refunding order supports online claims;
determining the claim settlement state of the refund order to be claimed based on the preset processing mode;
if the ticket refund order to be claim settled is in a state of being capable of being claim settled and the ticket of the sold air ticket is successfully refunded, a claim settlement request of the ticket refund order to be claim settled is initiated, and a claim settlement application result is received.
In a second aspect, the present invention provides an insurance order processing apparatus, including:
the first acquisition unit is used for acquiring a ticket returning request of a sold ticket;
a second obtaining unit, configured to respond to the ticket refunding request, and obtain a preset processing mode of a to-be-claimed ticket refunding order corresponding to the sold airline ticket, where the preset processing mode is used to represent whether the to-be-claimed ticket refunding order supports online claims;
the determining unit is used for determining the claim settlement state of the refund order to be settled based on the preset processing mode;
and the first initiating unit is used for initiating a claim settlement request of the refund order to be claimed and receiving a claim settlement application result if the refund order to be claimed is in a claimable state and the ticket of the sold air ticket is refunded successfully.
In a third aspect, the present invention provides an electronic device comprising: a memory and a processor; the memory stores a program adapted to be executed by the processor to implement the insurance order processing method according to the first aspect of the present invention.
Based on the technical scheme, the insurance order processing method provided by the invention obtains the ticket refund request of the air ticket, simultaneously obtains the preset processing mode of the ticket refund order to be claim for the air ticket to be sold, determines the claim settlement state of the ticket refund order to be claim for the claims based on the preset processing mode of the ticket refund order to be claim, and initiates the claim settlement request of the ticket refund order to be claim for the claims and receives the claim settlement application result if the ticket refund order to be claim is in the claimable state and the air ticket is sold for the successful refund. The insurance order processing method provided by the invention can automatically and synchronously process the refund order to be settled corresponding to the sold air ticket while the passenger initiates the refund request, and obtains the settlement application result.
Drawings
The above and other features, advantages and aspects of various embodiments of the present disclosure will become more apparent by referring to the following detailed description when taken in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numbers refer to the same or similar elements. It should be understood that the drawings are schematic and that elements and features are not necessarily drawn to scale.
FIG. 1 is a flow chart of a method for processing an insurance order according to an embodiment of the present invention;
fig. 2 is a block diagram of an insurance order processing apparatus according to an embodiment of the present invention;
FIG. 3 is a block diagram of another insurance order processing apparatus according to an embodiment of the present invention;
FIG. 4 is a block diagram of another insurance order processing apparatus according to an embodiment of the present invention;
FIG. 5 is a block diagram of another insurance order processing apparatus according to an embodiment of the present invention;
fig. 6 is a block diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure are shown in the drawings, it is to be understood that the present disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the disclosure are for illustration purposes only and are not intended to limit the scope of the disclosure.
The term "include" and variations thereof as used herein are open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.
It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.
It is noted that references to "a", "an", and "the" modifications in this disclosure are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that "one or more" may be used unless the context clearly dictates otherwise.
Optionally, referring to fig. 1, fig. 1 is a flowchart of an insurance order processing method according to an embodiment of the present invention, where the flow of the method may include:
s100, obtaining a ticket refunding request of the sold air ticket.
In practical application, a passenger may initiate a ticket refund request for selling an airline ticket through a plurality of ways, for example, may access an official website and APP of an airline company, and other various websites and APPs that can sell an airline ticket in the prior art, and of course, may also initiate a ticket refund request for selling an airline ticket through a manual processing mode at an airport.
It is conceivable that, based on most arrangements in the prior art, a passenger is often required to log in to a pre-registered account before a specific ticket refunding operation, and of course, the account corresponds to identification information that can uniquely represent the identity of the passenger, such as the identification number of the passenger, and after logging in to the account, the passenger can further determine a sold ticket that needs to be refunded, and initiate a request for refunding. Correspondingly, if the passenger returns the ticket in an airport or other places in a manual processing mode, the passenger needs to determine the ticket purchased by the passenger according to the identity information of the passenger, and then a corresponding ticket returning request for selling the ticket is initiated. Any implementation manner in the prior art that can perform the ticket refunding process on the sold airline ticket is optional, and this is not specifically limited in the embodiment of the present invention.
Based on the above, it can be seen that the ticket refunding request obtained in the embodiment of the present invention includes necessary identification information, and optionally, the identification information may include: passenger identification information, ticket sales order identification information, and the like.
The passenger often purchases the refund insurance of the air ticket at the same time when purchasing the air ticket, and certainly, the situation that the passenger does not purchase the refund insurance of the air ticket at the same time is included. Furthermore, according to the basic function of the ticket refund, only when the ticket refund operation is performed on the sold ticket, the claim settlement processing of the ticket refund order is involved, and therefore, in practical application, the insurance order processing method provided by the embodiment of the invention firstly needs to obtain the ticket refund request of the sold ticket.
S110, responding to the ticket refunding request, and acquiring a preset processing mode of the ticket refunding insurance order to be claimed corresponding to the sold air ticket.
Optionally, if the ticket refunding request includes an order identifier of the sold ticket, and the order identifier has a direct corresponding relationship with the order information of the sold ticket, as an optional implementation manner, after the ticket is sold, a mapping relationship between the order information of the sold ticket and the order identifier may be established, and the mapping relationship may be recorded in various forms such as an array or a table.
Further, the order information correspondingly includes air ticket information of the sold air ticket, such as relevant contents of cabin space information, seat information, take-off time and the like, and meanwhile, the order information also includes insurance information of the refund order to be settled corresponding to the sold air ticket, such as settlement amount, passenger identity information, order label of the refund and the like.
It should be emphasized that, in the embodiment of the present invention, the insurance information of the claim refund order also includes a preset processing mode of the claim refund order, where the preset processing mode is used to characterize whether the claim refund order supports online claims. Specifically, through the preset processing mode, an airline can set whether the refund insurance supports online claims according to requirements, so that flexible management of the refund insurance claim settlement process is realized.
Optionally, each airline company is mostly provided with an insurance information management table, a corresponding field can be designated in the insurance information management table for recording a preset processing mode of the refund, and when the passenger purchases the refund, the preset processing mode information is recorded in the insurance information. Correspondingly, when the operation of the step is executed and the preset processing mode of the refund order to be claimed corresponding to the sold air ticket is obtained, the processing mode of whether the refund order to be claimed supports the on-line claim or not can be determined only by reading the field value of the field.
It should be noted that, on the premise of not exceeding the scope of the core idea of the present invention, any method that can implement the preset processing mode for setting the refund order to be claimed also belongs to the protection scope of the present invention.
Further, based on the above, it can be conceived that the insurance order processing method provided by the embodiment of the present invention further includes: and setting a preset claim settlement mode of the refund insurance order. When the insurance order processing method provided by the embodiment of the invention is applied to a specific airline company, the airline company is supported to set a claim settlement mode of the refund insurance order according to the requirement of the airline company, and the controllability of the airline company on the claim settlement processing process is greatly improved.
Optionally, after the ticket refunding request of the sold ticket is acquired, the embodiment of the invention can also synchronously execute the preset ticket refunding operation on the sold ticket. It is conceivable that the preset ticket refunding operation executed here may be a fully automatically implemented ticket refunding process, and the ticket refunding process does not require the participation of a worker. Of course, the preset ticket refunding operation participated by the staff can be also adopted, and in this case, the ticket refunding operation can be completed according to the corresponding instruction sent by the staff.
And S120, determining the claim settlement state of the refund order to be settled based on the preset processing mode.
After the preset processing mode of the refund order to be claimed is read, if the preset processing mode indicates that the insurance order to be claimed does not support on-line claim, no operation is required to be executed, and the process of processing the insurance order to be claimed is carried out by a worker in a manual mode, which is not described in detail herein.
And if the preset processing mode indicates that the insurance order to be claimed supports online claims, further acquiring the insurance application state of the refund order to be claimed. Specifically, the insuring status is used for representing whether the insurance application of the refund order to be settled is successful, and if the insuring status of the refund order to be settled represents that the insurance application of the refund order to be settled is successful, the refund order to be settled is determined to be in the claimable status; conversely, if the insurable status of the claim refund order characterizes a failure to insurable the claim refund order, then the claim refund order is determined to be in an indelible status.
Further, if the aforementioned preset processing mode indicates that the refund order to be claimed does not support on-line claims, it is also necessary to determine the refund order to be claimed as an unfinable claim, and the process of claims processing is performed manually.
It should be noted that, similar to the aforementioned preset processing mode of the claim refund order to be claim settled, the claim settlement status of the claim refund order to be claim settled can also be represented by the set field information, and in practical applications, the claim settlement status substantially includes a claim settlement status, a non-claim settlement status, a claim application success status, and a claim application failure status, and the claim settlement status is set, so that the processing progress and the processing result of the claim refund order to be claim settled can be determined more clearly and conveniently by the staff and the passengers. Furthermore, the execution steps of the subsequent method can be determined according to the claim settlement state of the refund order to be settled, so that the whole processing process of the insurance order is completed.
S130, judging whether the order of the reimbursement insurance to be claim settled is in a state of being settled, and whether the ticket sold is reimbursed successfully, if the order of the reimbursement insurance to be claim settled is in a state of being settled and the ticket sold is reimbursed successfully, executing S140.
It should be emphasized that the actual conclusion whether the ticket sold is refunded successfully can be obtained in various ways, and if the insurance order processing method provided by the embodiment of the present invention does not include the ticket sold refunded processing process, but is completed by the airline company by using other preset ticket refunding operations in the prior art, the processing method provided by the embodiment of the present invention only needs to obtain the final ticket refunded result of the ticket sold. If the insurance order processing method provided by the embodiment of the invention comprises a ticket refunding processing process of the sold air ticket, the ticket refunding processing result of the sold air ticket can be automatically obtained directly after the ticket refunding processing process is executed.
Specifically, if the reimbursement order to be claim-settled is in a reimburseable state and the ticket sold has been reimbursed successfully, executing S140, initiating a claim settlement request of the reimbursement order to be claim-settled, and receiving a claim settlement application result; if the order of the refund insurance to be claimed is in the state of being unable to be claim, or the ticket of the air ticket sold fails to be paid, the process of claim settlement of the refund insurance to be claimed can not be automatically completed, and the process can be completed only by the participation of staff.
Optionally, after determining that the refund order to be claimed is in a claimable state, the refund loss amount can be further calculated and recorded, so as to simplify the subsequent processing flow.
S140, initiating a claim settlement request of the refund order to be claimed, and receiving a claim settlement application result.
When the refund order to be claimed is in a state of being capable of being claimed and the ticket is sold and refunded successfully, a claim settlement request of the refund order to be claimed can be initiated, and a claim settlement application result is received.
In practice, an airline may cooperate with a plurality of different insurance companies, and the refund insurance referred to in the present invention may be provided by different insurance companies. Different insurance companies often set interface specifications of claim settlement requests according to their own requirements, and the industry does not have uniform standard specifications for defining the specific format of the claim settlement requests and the specific information contained in the claim settlement requests, so that in specific application, the information contained in the claim settlement requests is perfected according to the claim settlement application interface specifications of the insurance company to which the claim settlement insurance orders belong, and the claim settlement requests of the claim settlement insurance orders are generated according to the format information and other related information defined in the claim settlement application interface specifications. The specific generation process of the claim request can be implemented according to relevant regulations of each insurance company and a claim request generation method in the prior art, and the specific generation process of the claim request is not limited in the embodiment of the present invention.
After the claim settlement request of the insurance order to be claimed is generated, the corresponding preset claim settlement interface can be called, the claim settlement request of the refund order to be claimed is initiated, and after the processing of the insurance company is completed, the corresponding claim settlement application result is received.
In summary, the insurance order processing method provided by the embodiment of the invention can automatically and synchronously process the refund order to be settled corresponding to the sold airline ticket while the passenger initiates the refund request, and obtain the application result of settlement.
It is to be noted that the flow charts in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
Optionally, after the claim settlement application result of the claim refund order to be claim settled is received, if the claim settlement of the claim refund order to be claim settled fails, the claim settlement status of the claim refund order to be claim settled is marked as a claim settlement application failure status, and meanwhile, the insurance order processing method provided by the embodiment of the invention further generates prompt information of the claim settlement failure to inform staff and passengers of the claim refund order to be claim refund failure corresponding to the claim refund request. The specific form of the prompt message is various, for example, a prompt mail may be sent to a worker or a passenger, or a prompt short message may be sent to a passenger.
For the staff, after receiving the claim settlement failure prompt information corresponding to a certain ticket refunding request, the staff can enter a background management program, check the information of the to-be-claimed ticket refunding order corresponding to the ticket refunding request, check whether the insurance information is wrong or not, and manually initiate the claim settlement request through a preset claim settlement application function key.
Therefore, the insurance order processing method provided by the embodiment of the invention can also obtain the instruction which is manually input and sends the claim settlement request of the claim refund order to be settled, and accordingly, the instruction initiates the claim settlement request of the claim refund order to be settled, and receives the claim settlement application result. It is conceivable that if the result of the claim application received after manual processing is still a claim failure, the staff is required to issue instructions repeatedly in the above manner until the claim is successfully settled in the refund order to be claimed.
In practical application, a large number of claim settlement requests may need to be processed simultaneously, which may bring huge data processing pressure to electronic equipment for processing the claim settlement requests, and further cause a large number of insurance order claim settlement failures, so that the efficiency of ticket refunding and claim settlement is obviously reduced.
Therefore, the embodiment of the present invention provides a preferred method for initiating a claim settlement request of a refund order to be claimed and receiving a result of a claim settlement application, specifically:
the method comprises the steps of presetting two claim settlement processing queues, when a claim settlement refund order to be claimed is in a claimable state and an air ticket is sold for refunding successfully, firstly generating a claim settlement request of the claim settlement refund order according to a claim settlement application specification of an insurance company to which the claim settlement refund belongs, then firstly putting the claim settlement request into a first claim settlement processing queue, initiating the claim settlement request according to a first processing interval, and receiving a first claim settlement application result of the claim settlement request. Specifically, if the first claim application result represents that the claim settlement of the refund order to be claimed is successful, the obtained first claim application result is used as the claim settlement application result of the refund order to be claimed, and in this case, it can be determined that the claim settlement processing is finished.
Correspondingly, if the first claim application result represents that the claims to be claimed are refunded and the order fails to be claimed, the claim request is put into a second claim processing queue, the claim request is initiated according to the second processing interval, and the corresponding second claim application result is received. Since the claim request of the same claim refund order to be claim settled has been processed twice in this case, in order to reduce the data processing pressure of the electronic device, the claim application result of the claim refund order to be claim settled is composed of the second claim application result and the claim application result of the claim refund order to be claim settled, regardless of the claim application result.
Optionally, if the second claim application result still represents that the claim to be claimed refunds the ticket insurance order fails, the prompt information for representing the claim failure may be generated, and the related operations may be performed, which will not be repeated herein. If the second claim settlement application result represents that the claim settlement of the refund order to be claimed is successful, the end of the claim settlement processing can be judged.
Optionally, the duration of the second processing interval is longer than the duration of the first processing interval, and by setting two processing intervals with different durations, the number of claim settlement requests processed by the electronic device at the same time can be effectively reduced, so that a large number of claim settlement requests can be prevented from being processed at the same time.
Furthermore, for the same claim settlement request, if the same claim settlement request is firstly proposed, the processing is carried out at a higher speed according to the first processing interval, so that the time for a passenger to wait for the claim settlement application result is reduced, and when the first claim settlement application result represents the claim settlement failure, the manual processing by workers is not directly carried out, but the claim settlement request is re-initiated according to the second processing interval, so that the workload of the workers for manually processing the refuge ticket claim can be effectively reduced.
It should be noted that while the operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous.
It should be understood that the various steps recited in the method embodiments of the present disclosure may be performed in a different order, and/or performed in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.
The insurance order processing apparatus provided in the embodiment of the present invention is introduced below, and the insurance order processing apparatus described below may be regarded as a functional module architecture that needs to be set in the central device to implement the insurance order processing method provided in the embodiment of the present invention; the following description may be cross-referenced with the above.
Fig. 2 is a block diagram of an insurance order processing apparatus according to an embodiment of the present invention, and referring to fig. 2, the apparatus may include:
a first obtaining unit 10, configured to obtain a ticket refunding request of a sold ticket;
a second obtaining unit 20, configured to, in response to the ticket refund request, obtain a preset processing mode of a to-be-claimed ticket refund order corresponding to the sold airline ticket, where the preset processing mode is used to represent whether the to-be-claimed ticket refund order supports online claims;
the determining unit 30 is configured to determine a claim settlement status of the refund order to be claimed based on the preset processing mode;
the first initiating unit 40 is configured to initiate a claim settlement request of the refund order to be claimed if the refund order to be claimed is in a claimable state and the ticket of the air-selling machine is successfully refunded, and receive a claim settlement application result.
Optionally, the first initiating unit 40 is configured to initiate a claim settlement request of the refund order to be claimed, and receive a result of the claim settlement application, and specifically includes:
generating a claim settlement request of the refund order to be claimed;
initiating the claim settlement request according to a first processing interval, and receiving a first claim settlement application result of the claim settlement request;
taking a first claim settlement application result representing that the claim refund order to be claim settled is successful as a claim settlement application result of the claim refund order to be claim settled;
if the first claim application result represents that the claim settlement of the refund order to be claimed fails, initiating the claim settlement request at a second processing interval, and receiving a second claim application result of the claim settlement request, wherein the duration of the second processing interval is longer than that of the first processing interval;
and taking the second claim settlement application result as a claim settlement application result of the refund order to be claimed.
Optionally, the ticket refunding request includes an order identifier of the sold air ticket, and the second obtaining unit 20 is configured to, when obtaining a preset processing mode of a to-be-claimed ticket refunding order corresponding to the sold air ticket, specifically include:
determining the order information of the sold air ticket according to the order mark, wherein the order information comprises the air ticket information of the sold air ticket and the insurance information of the refund order to be settled;
and reading a preset processing mode of the refund order to be settled, which is contained in the insurance information.
Optionally, the determining unit 30 is configured to, when determining the claim settlement status of the refund order to be claimed based on the preset processing mode, specifically include:
if the preset processing mode represents that the refund insurance to be settled supports on-line settlement, acquiring the insurance application state of the refund insurance order to be settled;
if the insurance application state of the refund order for the claim to be settled represents that the insurance application of the refund order for the claim to be settled is successful, determining that the refund order for the claim to be settled is in a state of being capable of settlement;
and if the preset processing mode represents that the refund order to be claimed does not support on-line claim, or the guarantee status of the refund order to be claimed represents that the refund order to be claimed fails to guarantee, determining that the refund order to be claimed is in an unclassable status.
Optionally, the first initiating unit 40 is configured to, when generating the claim settlement request of the refund order to be settled, specifically include:
determining a claim application interface specification corresponding to the refund order to be claimed;
and generating a claim settlement request of the refund order to be claimed according to the claim settlement application interface specification.
Optionally, referring to fig. 3, fig. 3 is a block diagram of another insurance order processing apparatus according to an embodiment of the present invention, and on the basis of the embodiment shown in fig. 2, the apparatus further includes:
the generating unit 50 is used for generating claim settlement failure prompt information.
Optionally, referring to fig. 4, fig. 4 is a block diagram of a structure of another insurance order processing apparatus according to an embodiment of the present invention, and on the basis of the embodiment shown in fig. 3, the apparatus further includes:
a third obtaining unit 60, configured to obtain an instruction, which is manually input, for sending a claim settlement request of the refund order to be settled;
and the second initiating unit 70 is configured to initiate a claim settlement request of the refund order to be claimed in response to the instruction, and receive a claim settlement application result.
Optionally, referring to fig. 5, fig. 5 is a block diagram of a structure of another insurance order processing apparatus according to an embodiment of the present invention, and on the basis of the embodiment shown in fig. 2, the apparatus further includes:
and the ticket returning unit 80 is used for executing preset ticket returning operation on the sold ticket.
It should be noted that the units described in the embodiments of the present disclosure may be implemented by software, and may also be implemented by hardware. Where the name of a unit does not in some cases constitute a limitation of the unit itself, for example, the first retrieving unit may also be described as a "unit for retrieving at least two internet protocol addresses".
Referring now to fig. 6, a schematic diagram of an electronic device (e.g., a terminal device or a server) 600 suitable for implementing embodiments of the present disclosure is shown. The terminal device in the embodiments of the present disclosure may include, but is not limited to, a mobile terminal such as a mobile phone, a notebook computer, a digital broadcast receiver, a PDA (personal digital assistant), a PAD (tablet computer), a PMP (portable multimedia player), a vehicle terminal (e.g., a car navigation terminal), and the like, and a stationary terminal such as a digital TV, a desktop computer, and the like. The electronic device shown in fig. 6 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.
As shown in fig. 6, electronic device 600 may include a processing means (e.g., central processing unit, graphics processor, etc.) 601 that may perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)602 or a program loaded from storage 606 into a Random Access Memory (RAM) 603. In the RAM 603, various programs and data necessary for the operation of the electronic apparatus 600 are also stored. The processing device 601, the ROM 602, and the RAM 603 are connected to each other via a bus 604. An input/output (I/O) interface 605 is also connected to bus 604.
Generally, the following devices may be connected to the I/O interface 605: input devices 606 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; output devices 607 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, and the like; storage 606 including, for example, magnetic tape, hard disk, etc.; and a communication device 609. The communication means 609 may allow the electronic device 600 to communicate with other devices wirelessly or by wire to exchange data. While fig. 6 illustrates an electronic device 600 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.
Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.
While several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the disclosure. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.
The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other embodiments in which any combination of the features described above or their equivalents does not depart from the spirit of the disclosure. For example, the above features and (but not limited to) the features disclosed in this disclosure having similar functions are replaced with each other to form the technical solution.

Claims (10)

1. An insurance order processing method, comprising:
obtaining a ticket returning request of a sold air ticket;
responding to the ticket refunding request, and acquiring a preset processing mode of a to-be-claimed ticket refunding order corresponding to the sold air ticket, wherein the preset processing mode is used for representing whether the to-be-claimed ticket refunding order supports online claims;
determining the claim settlement state of the refund order to be claimed based on the preset processing mode;
if the ticket refund order to be claim settled is in a state of being capable of being claim settled and the ticket of the sold air ticket is successfully refunded, a claim settlement request of the ticket refund order to be claim settled is initiated, and a claim settlement application result is received.
2. The insurance order processing method according to claim 1, wherein said initiating a claim settlement request for said reimbursement order to be settled and receiving a claim settlement application result comprises:
generating a claim settlement request of the refund order to be claimed;
initiating the claim settlement request according to a first processing interval, and receiving a first claim settlement application result of the claim settlement request;
taking a first claim settlement application result representing that the claim refund order to be claim settled is successful as a claim settlement application result of the claim refund order to be claim settled;
if the first claim application result represents that the claim settlement of the refund order to be claimed fails, initiating the claim settlement request at a second processing interval, and receiving a second claim application result of the claim settlement request, wherein the duration of the second processing interval is longer than that of the first processing interval;
and taking the second claim settlement application result as a claim settlement application result of the refund order to be claimed.
3. The insurance order processing method according to claim 1, wherein the ticket refund request includes an order identifier of the sold air ticket, and the obtaining of the preset processing mode of the ticket refund order to be settled corresponding to the sold air ticket includes:
determining the order information of the sold air ticket according to the order mark, wherein the order information comprises the air ticket information of the sold air ticket and the insurance information of the refund order to be settled;
and reading a preset processing mode of the refund order to be settled, which is contained in the insurance information.
4. The insurance order processing method according to claim 1, wherein said determining the claim status of the refund order to be claimed based on the preset processing mode comprises:
if the preset processing mode represents that the refund insurance to be settled supports on-line settlement, acquiring the insurance application state of the refund insurance order to be settled;
if the insurance application state of the refund order for the claim to be settled represents that the insurance application of the refund order for the claim to be settled is successful, determining that the refund order for the claim to be settled is in a state of being capable of settlement;
and if the preset processing mode represents that the refund order to be claimed does not support on-line claim, or the guarantee status of the refund order to be claimed represents that the refund order to be claimed fails to guarantee, determining that the refund order to be claimed is in an unclassable status.
5. The insurance order processing method according to claim 2, wherein said generating a claim settlement request for said reimbursement order to be settled comprises:
determining a claim application interface specification corresponding to the refund order to be claimed;
and generating a claim settlement request of the refund order to be claimed according to the claim settlement application interface specification.
6. The insurance order processing method according to any one of claims 1 to 5, wherein if the claim application result indicates that the claim to be claimed refunds the claim settlement failure, the method further comprises:
and generating claim settlement failure prompt information.
7. The insurance order processing method according to claim 6, wherein after said generating claim failure prompt information, said method further comprises:
acquiring a manually input instruction for sending a claim settlement request of the refund order to be settled;
and responding to the instruction, initiating a claim settlement request of the refund order to be claimed, and receiving a claim settlement application result.
8. The insurance order processing method according to claim 1, further comprising:
and executing preset ticket returning operation on the sold air ticket.
9. An insurance order processing apparatus, comprising:
the first acquisition unit is used for acquiring a ticket returning request of a sold ticket;
a second obtaining unit, configured to respond to the ticket refunding request, and obtain a preset processing mode of a to-be-claimed ticket refunding order corresponding to the sold airline ticket, where the preset processing mode is used to represent whether the to-be-claimed ticket refunding order supports online claims;
the determining unit is used for determining the claim settlement state of the refund order to be settled based on the preset processing mode;
and the first initiating unit is used for initiating a claim settlement request of the refund order to be claimed and receiving a claim settlement application result if the refund order to be claimed is in a claimable state and the ticket of the sold air ticket is refunded successfully.
10. An electronic device, comprising: a memory and a processor; the memory stores a program adapted to be executed by the processor to implement the insurance order processing method of any one of claims 1 to 8.
CN202010617615.4A 2020-06-30 2020-06-30 Insurance order processing method and device and electronic equipment Pending CN111784524A (en)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20140379361A1 (en) * 2011-01-14 2014-12-25 Shilpak Mahadkar Healthcare Prepaid Payment Platform Apparatuses, Methods And Systems
CN107909487A (en) * 2017-11-10 2018-04-13 平安科技（深圳）有限公司 Claims Resolution method, apparatus and system based on medical insurance
CN110428340A (en) * 2019-08-05 2019-11-08 航联数字科技(北京)有限公司 A kind of service system and its implementation of full-automatic aviation class insurance

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20140379361A1 (en) * 2011-01-14 2014-12-25 Shilpak Mahadkar Healthcare Prepaid Payment Platform Apparatuses, Methods And Systems
CN107909487A (en) * 2017-11-10 2018-04-13 平安科技（深圳）有限公司 Claims Resolution method, apparatus and system based on medical insurance
CN110428340A (en) * 2019-08-05 2019-11-08 航联数字科技(北京)有限公司 A kind of service system and its implementation of full-automatic aviation class insurance

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