CN111784474A - Shopping information management system based on mobile network social software - Google Patents
Shopping information management system based on mobile network social software Download PDFInfo
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Abstract
The invention discloses a shopping information management system based on mobile network social software, which comprises a member management module, a commodity management module, an order management module, a logistics management module, a service management module, a preference management module, a promotion management module, a report management module and an authority management and system management module. The invention can enable the manager of the mobile network social software shopping system to check and edit the member basic information, the member shopping information and the commodity information in the shopping system in real time; meanwhile, a manager visual data analysis tool is provided to check member statistical reports, order statistical reports, commodity sales statistics, member new trend, commodity sales trend and business volume trend in real time and form various forms of graphic reports.
Description
Technical Field
The invention relates to the field of electronic commerce, in particular to a shopping information management system based on mobile network social software.
Background
In recent years, the rapid development of network social software changes the communication mode and the life mode of people subtly, and the social software such as WeChat and microblog becomes an indispensable part of the life of people. Along with the development of social networks, people have habitually acquired the most direct and effective information by interacting with others, and the demand brings network social software into the application era of commercialization. For example, the WeChat platform provides shopping systems such as a WeChat mall and a WeChat public number, the systems adopt the current most popular socialized operation mode, rely on the huge WeChat platform, and fully play the universality and instantaneity of mobile Internet and social network software, so that the marketing mode is changed from the mode that a merchant issues product information in one way without target customers to the mode that product information is spread in a geometric incremental mode based on a quasi-user social network group. Along with the application of network social software shopping systems such as 'WeChat mall' and 'WeChat public number', a strong background management system is needed to support the operation and development of the shopping system, and therefore a shopping information management system based on mobile network social software is provided.
Disclosure of Invention
The purpose of the invention is as follows:
the invention is based on the wide application of the network social contact software shopping system such as 'WeChat mall' and 'WeChat public number', provides the most intuitive and effective shopping information management system for the operator of the shopping system, thereby realizing the efficient and convenient background management of the network social contact software shopping system.
1. The technical scheme is as follows: a shopping information management system based on mobile network social software comprises a member management module, a commodity management module, an order management module, a logistics management module, a service management module, a preference management module, a promotion management module, a report management module and a permission management module. The member management module in the system is used for checking member information, plus card management, member rechargeable card management and member opinion feedback in the shopping system. The commodity management module in the system is used for editing commodity information, checking commodity comments and setting a commodity exhibition area. The order management module in the system is used for checking and editing the order list, the shopping cart list and refund application processing. The logistics management module in the system is used for checking and editing express company information, commodity packaging processing and an express bill list. The service management module in the system is used for checking and editing common problems of commodities, business cooperation and invoicing management. The discount management module in the system is used for setting commodity discount coupons and issuing discount coupons to customers of specified types. The promotion management module in the system is used for setting information of promotion personnel of the shopping system. The report management module in the system is used for checking member statistical reports, order statistical reports, commodity sales statistics, member new trend, commodity sales trend and business volume trend. The system comprises a system authority management module, a shopping system management module and a shopping system management module, wherein the system authority management module is used for setting the authority of a shopping system manager; the system management module in the system is used for naming, viewing and editing each data field in the shopping information management system, so that each key parameter in the system can be changed and adjusted at any time.
Further, the member management module comprises a member list, a plus card management, a member rechargeable card management and a member opinion feedback function. The member list is used for searching and checking member information in the shopping system, and the member information keywords comprise a nickname, a mobile phone number, a member type and whether the member information keywords are plus members. The plus card management is used for carrying out denomination setting on the plus card and comprises a name of the plus card, an amount, an enabling state and a card picture; but also to members who purchase plus cards. The member rechargeable card management is used for setting rechargeable card information, and comprises a name, a payment amount, a presentation amount, an activation state and a card picture; and the member information of the charged card can be checked. And the member opinion feedback is used for viewing feedback opinions of the customers on the commodities and the services in the shopping system.
Furthermore, the commodity management module comprises functions of commodity lists, commodity comments, commodity exhibition areas and the like. The commodity list is used for inquiring, viewing and editing commodity information of the shopping system. The commodity comment is used for viewing comment information of the customer on the commodity and can be revisited. And the commodity exhibition area is used for managing and editing commodity exhibition stands in the shopping system.
Further, the order management module comprises an order list, a shopping cart list and a refund application processing function. The order list can search and inquire order information according to the name of the receiver or the telephone of the receiver, and can also check the detailed information of the order. The shopping cart list is used for checking commodity information, such as commodity names, quantity, customer IDs and the like, of customers putting in shopping carts. The refund application process is used to view refund orders according to the refund status (the user applies for refund or the merchant has completed refund) or the type of refund (unwanted, wrong order placement, product quality issues, poor acceptance of the product, etc.).
Further, the logistics management module comprises functions of express companies, packaging processing and express list checking and editing. The express company is used for checking information of the cooperative express company and can also add a logistics express company. The packaging processing is used for editing and checking the packaging state of the order in the shopping system. The express list is used for inquiring a specified order according to the order number, can also be imported and inquired in batches according to files, and can also be used for checking order package details and logistics track information in a shopping system.
Further, the service management module comprises common problems, business cooperation and invoicing management viewing editing functions. The common problems are used for viewing feedback information of the customers to the commodities in the shopping system and can also be replied. The business cooperation is used for checking the information of the shopping system cooperation unit. The billing management is used for checking, editing and managing billing information of the customers in the shopping system.
Further, the discount management module comprises commodity discount coupon setting and a function of issuing discount coupons to specified types of customers. The coupon setting is used for newly adding commodity coupons, and information such as the names, the brief introduction, the specific use conditions and the like of the coupons can be checked, modified and deleted. The issued coupons are used for checking issued coupons, and the issued coupons of the type of customers can also be checked according to the types of the customers.
Furthermore, the promotion management module comprises functions of checking, newly adding, editing and deleting information of promotion personnel of the shopping system.
Furthermore, the report management module comprises a function of checking member statistical reports, order statistical reports, commodity sales statistics, member new trend, commodity sales trend and sales trend. The member statistical report is used for checking the number of various types of members of the shopping system according to the date statistics. The order counting report is used for checking the order information of the shopping system according to time statistics. And the billing management is used for checking, editing and managing billing information of the shopping system client. The commodity sales statistics is used for counting commodity sales of the shopping system according to time, and can also be counted according to commodity names. The member new trend is used for viewing the new trend of the shopping system members according to the starting date. And the commodity sales tendency is used for checking the commodity sales amount and sales amount tendency of the shopping system according to the starting date statistics. The turnover trend is used for viewing the shopping system order sales, plus sales and rechargeable card sales trends according to the starting date.
Further, the authority management module comprises user management, role setting and menu management. The user management is used for checking, editing and deleting the information of the manager of the shopping information management system. The role setting is used for setting the authority of a manager of the shopping information management system, and the authority can be set to use part or all of functions of the shopping information management system. And the menu management is used for viewing the information of each module in the shopping information management system.
Furthermore, the system management module in the system comprises a data dictionary used for naming, viewing and editing each data field in the shopping information management system, so that each key parameter in the system can be changed and adjusted at any time.
The invention realizes the following beneficial effects:
1. the invention provides various forms of graphic reports through the report management module to visually check member statistical reports, order statistical reports, commodity sales statistics, member new trend, commodity sales trend and business amount trend in the shopping system, and provides a more visual data analysis tool for a shopping system manager.
2. The invention sets the special authority for the shopping system by the authority management module, thereby ensuring the safety of the system.
3. The invention names, checks and edits each data field in the shopping information management system through the system management module, so that each key parameter in the system can be changed and adjusted at any time.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure.
FIG. 1 is a block diagram of a shopping information management system according to the present invention;
FIG. 2 is a diagram illustrating a report management module according to an embodiment of the present invention;
FIG. 3 is a diagram of a rights management module according to one embodiment of the invention;
FIG. 4 is a diagram of a system management module according to an embodiment of the present invention.
Reference numerals:
a member management module 010; a commodity management module 020; an order management module 030; the logistics management module 040; a service management module 050; offer management module 060; a promotion management module 070; a report management module 080; a rights management module 090; system management module 100. A member statistical report 081, an order statistical report 082, commodity sales statistics 083, a member new trend 084, a commodity sales trend 085 and a sales trend 086; user management 091, role setting 092, and menu management 093; a data dictionary 101.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Referring to fig. 1-4, the present invention provides a technical solution: a shopping information management system based on mobile network social software comprises a member management module 010, a commodity management module 020, an order management module 030, a logistics management module 040, a service management module 050, a discount management module 060, a promotion management module 070, a report management module 080, an authority management module 090 and a system management module 100. The member management module 010 is used for a shopping system manager to search and check member information in a shopping system, edit and set plus card information and check members who purchase plus cards, edit and set the rechargeable cards of the members and check member information of purchased rechargeable cards, and check opinion feedback of clients in the shopping system. The commodity management module 020 is used for setting commodity information of the shopping system, can add a new shopping system commodity, edit existing commodity information and check comments of a customer on the commodity, and can also set a commodity exhibition area of the shopping system. The order management module 030 is used for checking order lists and shopping cart lists of customers in the shopping system and checking and processing refund applications. The logistics management module 040 is used for performing express packaging operation on the orders of the customers in the shopping system, and a commodity order detail list can be printed by clicking the packages, so that a manager can check order information and logistics tracks of the customers. The service management module 050 is used for editing and setting common problems provided in the shopping system, collecting business cooperation information and processing invoicing requests of clients in the shopping system. The coupon management module 060 is used to set coupon information of goods of the shopping system and to issue coupons to member customers of a designated type. The promotion management module 070 is used for setting ground push personnel information of the shopping system. The report management module 080 is used for checking the number of various members in the shopping system, checking the total order quantity of the shopping system, and checking the order quantity to be paid, delivered, received and transacted by a shopping system manager; checking the total price and the total payment amount of the transaction of the shopping system, and the consumption conditions of the wallet, the WeChat payment and the point; and checking the commodity sales volume situation, the newly increased trend of various types of members and the commodity sales volume trend in the shopping system. The privilege management module 090 is used for setting privileges of a shopping system administrator. The system management module 100 is used for naming, viewing and editing each data field in the shopping information management system.
The member management module 010 includes a member list in the shopping system, plus card management, member rechargeable card management and member opinion feedback. In the member list, a shopping system manager can check the member nickname, head portrait, gender, province, city, registration time, grade, point and the information of whether the member is a plus member according to the keywords of 'nickname', 'mobile phone number', 'member type' and 'whether the member is a plus member'; and the system can also check and inquire the related shopping information details of the member in the shopping system, such as addresses, orders, point records, plus purchase records and recharging records. In the management of the plus, a shopping system manager can check and edit the card name, the amount, the service life, the starting state and the card picture of the plus. In the management of the rechargeable card, a shopping system manager can check and edit the name, the payment amount, the presentation amount, the starting state and the card picture of the rechargeable card; the member information of the purchasing rechargeable card in the shopping system can be checked. Opinion feedback of a customer in a shopping system may be viewed in the opinion feedback.
The commodity management module 020 comprises a commodity list, commodity comments and a commodity exhibition area. The shopping system manager can add new commodities in the commodity list, and can input commodity names, commodity original prices, commodity member prices, discount percentages, whether to participate in full-reduction activities, commodity brief descriptions, commodity on-shelf/off-shelf states, commodity attribute categories, commodity thumbnails and advertisement pictures. In the commodity comment, a shopping system manager can check the comment of a client on the commodity, wherein the comment comprises a commodity name, a member ID, a member nickname, a member telephone, evaluation content, evaluation time and a comment which can be revisited by the shopping system manager. In the commodity exhibition area, a shopping system manager can set a three-layer tree structure of 'exhibition area-exhibition stand-display commodity' for commodities of the shopping system. The information function of the exhibition stand comprises the name of the exhibition stand, the commodity display mode (long strip type, grid type, waterfall type and primary and secondary type), the sequence of the exhibition stand and the name card picture of the exhibition stand. The commodity display function can select commodities from a commodity list, can also be added into the exhibition stand after searching according to keywords, and can also perform removal operation.
The order management module 030 includes an order list, a shopping cart list, and a refund application process. The shopping system manager can view the order number, the order total price, the coupon ID, the preferential amount, the deduction point, the express freight, the amount to be paid, the name, the telephone, the address, whether to pay or not, the payment time, the packing state, the delivery state, the order placing time, the WeChat payment amount and the wallet payment amount in the shopping system. The shopping system manager can view the names of the items, the number of the items and the nicknames of the customers which are put into the shopping cart in the shopping system in the shopping cart list. In the refund application process, the customer ID, the order number, the amount of applied refund, the reason for refund, the time of application, the operation remark of the commodity, the status, the type of refund, the operation time of the commodity, and the account number of the manager who processes the refund in the shopping system can be checked.
The logistics management module 040 includes an express company, a packaging process, and an express bill list. Express company information of the cooperation of the shopping system can be checked and edited in the express company list, and the express company information comprises express company short names, full names, contact persons, contact telephones and whether the express company information is started or not. Order numbers, commodity names, recipient telephones, recipient addresses and packing states can be checked in the packing processing list, meanwhile, the packing states of orders can be operated, and commodity order information including IDs, commodity names, prices and quantities can be obtained after the packing operation is clicked. Order numbers, package contents, express bill numbers, express companies, logistics states and creation time can be checked in the express bill list, and package details including commodity names, purchase unit prices, purchase quantities and logistics tracks can also be checked.
Wherein the service management module 050 includes common questions, business collaboration and billing management. The common questions and answers of the shopping system can be set in the common question list, the common questions and answers comprise titles (common questions) and contents (answers), and the set common questions can be edited again. The business cooperation list can be used for checking cooperation information submitted by clients in the shopping system, wherein the cooperation information comprises contacts, contact telephones, cities, company names, simple descriptions, cooperation types and whether to return visits or not. The billing information of the customer in the shopping system can be checked in the billing management list, the billing information comprises company head-up, tax number, billing content, billing amount, recipient name, recipient telephone, province area, detailed address, submission time, order quantity, invoice number and customer ID, the order information details of the customer can be checked, and meanwhile, the editing processing of waiting for billing/having billed can be carried out on the billing application.
Wherein the coupon management module 060 comprises merchandise coupon settings and issuing coupons to customers of a type specified by the shopping system. The coupon categories of the newly added shopping system in the coupon setting list comprise category names, category brief descriptions, full and reduced activities, commodity types and enabling states, and meanwhile, the existing coupons can be edited. The designated type of member may be issued a coupon in the issued coupon list.
The promotion management module 070 comprises a ground pushing personnel list which is mainly used for offline platform drainage of the shopping system, and the ground pushing personnel information comprises names, job numbers, identity card numbers, contact numbers, addresses, responsible areas and the leaving/on-duty state.
The report management module 080 includes a member statistical report 081, an order statistical report 082, a commodity sales amount statistic 083, a member new trend 084, a commodity sales amount trend 085 and a sales trend 086. The number of members such as platinum member, crystal member, diamond member, purple member and super member set in the shopping system can be checked in the member statistical report 081 list, and the number of plus member can also be checked. The total order amount, the order quantity to be paid, the order quantity to be delivered, the order quantity to be received and the finished transaction of the shopping system, the total price of the order transaction of the shopping system, the payment amount and the amount of two payment modes of a wallet and a WeChat are checked in the order statistical report 082. The commodity sales amount statistics 083 list can count the sales amount of the commodity according to time or commodity name, including the transaction date, the commodity name, the commodity picture, the sales amount and the sales amount information. And a new member number trend report chart in the shopping system can be checked according to time statistics in the new member trend 084 list. A data trend report chart of the total amount of orders and the total amount of orders in the shopping system can be checked according to time statistics in a commodity sales trend 085 list. And a turnover trend report chart of common order sales, plus sales and rechargeable card sales in the shopping system can be checked according to time statistics in the turnover trend 086 list.
The rights management module 090 includes user management 091, role settings 092, and menu management 093. The user management 091 list is used for adding manager information of the shopping information management system, including user name, password, mobile phone number, starting state and role setting, and the list can also be used for editing the set manager information again. The shopping information management system administrator role can be set in the role setting 092 list, and the associated authority is given to the role. If the role of the background manager is only to see the members, only the information related to the members in the shopping information management system can be seen. The menu manager 093 can edit and view information of each module in the shopping information management system.
The system management module 100 includes a data dictionary 101 for naming, viewing and editing each data field in the shopping information management system, for example, the accountGrade field corresponds to a member, and can assign a value of 1 to a platinum member and remark member grade and consumption amount information, and the data dictionary can realize that each keyword parameter in the system is changed and adjusted at any time.
Claims (11)
1. A shopping information management system based on mobile network social software comprises a member management module, a commodity management module, an order management module, a logistics management module, a service management module, a preference management module, a promotion management module, a report management module and an authority management and system management module; the method is characterized in that: the system comprises a member management module, a member charging card management module, a member charge card management module and a member opinion feedback module, wherein the member management module is used for checking member information, member plus card management, member charging card management and member opinion feedback in a shopping system; the commodity management module in the system is used for editing commodity information in the shopping system, checking commodity comments and setting a commodity exhibition area; the system comprises an order management module, a payment processing module and a payment processing module, wherein the order management module in the system is used for checking and editing an order list, a shopping cart list and refund application processing in a shopping system; the logistics management module in the system is used for checking and editing information of express companies, commodity packaging processing and an express bill list cooperated with the shopping system; the service management module in the system is used for checking and editing common problems in the shopping system, business cooperation and invoicing management; the coupon management module in the system is used for setting the coupons in the shopping system and issuing the coupons to the members of the specified type; the promotion management module in the system is used for setting information of promotion personnel of the shopping system; the system comprises a system middle report management module, a shopping system middle report management module and a shopping system middle report management module, wherein the system middle report management module is used for checking member statistical reports, order statistical reports, commodity sales volume statistics, member newly-increased trends, commodity sales volume trends and business volume trends in the shopping system; the authority management module in the system is used for setting the authority of a shopping information management system manager; the system management module in the system is used for naming, viewing and editing each data field in the shopping information management system, so that each key parameter in the system can be changed and adjusted at any time.
2. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the member management module comprises a member list, plus card management, member rechargeable card management and member opinion feedback functions; the member list is used for searching and checking member information in the shopping system, and the member information keywords comprise a nickname, a mobile phone number, a member type and whether the member information is a plus member; the member plus card management is used for setting the denomination of a plus card, comprises a name of the plus card, an amount, an activation state and a card picture, and can also be used for checking members purchasing the plus card; the member rechargeable card management is used for setting rechargeable card information, including name, payment amount, presentation amount, starting state and card picture, and also can check member information for purchasing the rechargeable card; and the member opinion feedback is used for viewing feedback opinions of the customers on the commodities and the services in the shopping system.
3. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the commodity management module comprises a commodity list, commodity comments and commodity exhibition functions, wherein the commodity list is used for inquiring, checking and editing commodity information in the shopping system; the commodity comment is used for viewing comment information of a customer on commodities in the shopping system and can be revisited; and the commodity exhibition area is used for managing and editing commodity exhibition stands in the shopping system.
4. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the order management module comprises an order list, a shopping cart list and a refund application processing function; the order list can search and inquire order information in the shopping system according to the name of the receiver or the telephone of the receiver, and can also check the detailed information of the order; the shopping cart list is used for checking commodity information of shopping carts placed by customers in the shopping system, such as commodity names, quantity, customer IDs and the like; the refund application process is used to view refund orders according to the refund status (the user applies for refund or the merchant has completed refund) or the type of refund (unwanted, wrong order placement, product quality issues, poor acceptance of the product, etc.).
5. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the logistics management module comprises express companies, a packaging processing function, an express list checking function and an express list editing function; the express company is used for checking the information of the express company cooperating with the shopping system, and a logistics express company can be added; the packaging processing is used for editing and checking the packaging state of the order in the shopping system; the express list is used for inquiring a specified order according to the order number, can also be imported and inquired in batches according to files, and can also be used for checking order package details and logistics track information in a shopping system.
6. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the service management module comprises common problems, business cooperation and invoicing management viewing and editing; a function; the common problems are used for viewing feedback information of the customers to the commodities in the shopping system and can also be replied; the business cooperation is used for checking the information of the cooperation units in the shopping system; the billing management is used for checking, editing and managing billing information of the customers in the shopping system.
7. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the discount management module comprises the settings of commodity discount coupons in the shopping system and the function of issuing discount coupons to the customers of the specified type; the coupon is set for adding the commodity coupon in the shopping system, and information such as the name, the brief introduction, the specific use condition and the like of the coupon can be checked, modified and deleted; the issued coupons are used for checking the coupons issued in the shopping system, and the set coupons can be checked according to the member types.
8. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the promotion management module comprises functions of checking, adding, editing and deleting information of promotion personnel in the shopping system.
9. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the report management module comprises a function of checking member statistical reports, order statistical reports, commodity sales statistics, member newly-added trends, commodity sales trends and business volume trends in the shopping system; the member counting report is used for counting and checking the number of various types of members in the shopping system according to the date; the order counting report is used for checking order information in the shopping system according to time statistics; the billing management is used for checking, editing and managing billing information of the customers in the shopping system; the commodity sales volume statistics is used for carrying out statistics on commodity sales volumes in the shopping system according to time, and can also be carried out according to commodity names; the member new trend is used for viewing the member new trend in the shopping system according to the starting date; the commodity sales trend is used for counting and checking the commodity sales and sales amount trend of the shopping system according to the starting date; the turnover trend is used for viewing the shopping system order sales, plus sales and rechargeable card sales trends according to the starting date.
10. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the authority management module comprises user management, role setting and menu management; the user management is used for checking, editing and deleting the information of a manager of the shopping information management system; the role setting is used for setting the authority of a manager of the shopping information management system, and the authority can be set to use part or all functions of the shopping information management system; and the menu management is used for viewing the information of each module in the shopping information management system.
11. The shopping information management system based on the mobile network social software as claimed in claim 1, wherein: the system management module in the system comprises a data dictionary used for naming, viewing and editing each data field in the shopping information management system, so that each key parameter in the system can be changed and adjusted at any time.
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