CN111768208A - Number portability maintenance system - Google Patents
Number portability maintenance system Download PDFInfo
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- CN111768208A CN111768208A CN202010580845.8A CN202010580845A CN111768208A CN 111768208 A CN111768208 A CN 111768208A CN 202010580845 A CN202010580845 A CN 202010580845A CN 111768208 A CN111768208 A CN 111768208A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 43
- 238000000034 method Methods 0.000 claims abstract description 9
- 238000012544 monitoring process Methods 0.000 claims abstract description 7
- 238000012795 verification Methods 0.000 claims abstract description 6
- 238000011161 development Methods 0.000 claims abstract description 5
- 238000012986 modification Methods 0.000 claims description 7
- 230000004048 modification Effects 0.000 claims description 7
- 238000013479 data entry Methods 0.000 claims description 3
- 230000000694 effects Effects 0.000 description 4
- 238000004891 communication Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000014759 maintenance of location Effects 0.000 description 1
- 230000009897 systematic effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0214—Referral reward systems
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- G06Q50/60—
Abstract
The invention discloses a number portability network maintenance system, which comprises: the hidden customer management subsystem is used for carrying in customer drainage; the maintenance saving subsystem is used for supporting one-to-one customer manager service for the planned carrying-in customers; the marketing acceptance subsystem is used for supporting the development of home service business for the client who completes the carrying-in application process and guiding the carrying-in user to carry out marketing drainage; and the system maintenance task management and control subsystem is used for performing task management and control on work before, during and after the user is taken in, the monitoring service before the user is taken in comprises guiding the user to send the opposite-end operator to take out verification and performing related guidance on the verification process, the service during the taking in comprises taking in, accepting appointed visiting service personnel and guiding the taking in user to perform two-dimensional code sharing and issuing sharing commission to the user, the service after the taking in comprises tracking feedback on the dead time after the taking in, and the user experience is revisited. The problem that the number portability service of the current telecom operator lacks system management and support is solved.
Description
Technical Field
The invention relates to the technical field of number portability service support systems, in particular to a number portability maintenance system.
Background
At present, with the development of number portability service, maintenance marketing activities are developed among large operators for customers to realize more customer retention, a large number of salesmen activities are carried out on each online platform and offline activities in the process of carrying out the maintenance marketing activities, communication among the salesmen is lacked, and communication among a plurality of salesmen is difficult to realize, so that a systematic service support system is needed, customer management and follow-up are carried out on the number portability service to realize better service for the customers.
Disclosure of Invention
The invention provides a number portability maintenance system aiming at the problem that the number portability service of the current telecom operator lacks system management and support.
The invention discloses a number portability maintenance system, which is used for assisting a telecom operator to carry out number portability service operation and comprises the following steps:
the hidden customer management subsystem is used for carrying in customer drainage;
the maintenance saving subsystem is used for supporting one-to-one customer manager service for the planned carrying-in customers;
the marketing acceptance subsystem is used for supporting the development of home service business for the client who completes the carrying-in application process and guiding the carrying-in user to carry out marketing drainage;
and the maintenance task management and control subsystem is used for carrying out task management and control on the work of the user before carrying in, during carrying in and after carrying in.
Preferably, the visitor management subsystem is configured to perform carrying-in client drainage, where the drainage manner includes front-end contact drainage, artificially collected different-network client data, different-network client data and stock client data collected by the big data platform, and different-network client data and stock client data collected by the subsystem;
the hidden passenger management subsystem comprises:
the data entry module of the hidden bus is used for carrying out information entry on the hidden bus;
the data modification module of the hidden bus is used for modifying the information input by the hidden bus;
and the latent passenger user list module is used for uniformly managing latent passengers in the system.
Preferably, the front-end contact drainage comprises Wo acceptance system drainage, maintenance saving system drainage, two-dimensional code drainage, short message drainage, WeChat drainage and mall drainage.
Preferably, the information recorded by the data recording module of the passenger bus comprises name, contact telephone, micro signal, broadband manufacturer, broadband expiration time, address and remark information.
Preferably, the aforesaid visitor profile modification module can modify information including name, contact phone, micro-signal, broadband vendor, broadband expiration time, address and remark information.
Preferably, the aforesaid list display information of the users of the dive includes the name, the contact number and the expiration time information of the wide band manufacturer, and the name, the contact number, the micro-signal, the wide band manufacturer, the expiration time of the wide band, the address and the remark information of the dive can be selected to be consulted when the specific customer needs to be serviced.
Preferably, the maintenance and saving subsystem is used for tracking the customers collected by the visitor management subsystem and guiding the visitor to carry out number forwarding by distributing a one-to-one guiding salesman in a mode of sending short messages and contacting with a telephone.
Preferably, the marketing acceptance subsystem is used for allocating service personnel of the home service to the customer who needs number portability and is obtained by the maintenance saving subsystem, guiding the user to carry out marketing diversion through the service personnel of the home service, and issuing sharing commissions to the customer.
Preferably, the maintenance task management and control subsystem is used for performing task management and control on work of the user before carrying in, during carrying in and after carrying in, and is convenient for a telecommunication operator management layer to perform overall monitoring and guidance on service progress.
Preferably, the pre-bring monitoring service includes guiding the customer to send the bring-out check of the opposite-end operator and performing related guidance on the check process;
the in-take service includes: carrying in acceptance appoints a visiting service person and guides a carrying in client to share the two-dimensional code and issue a sharing commission to the client;
the post-load service includes: and (5) carrying in the mobile phone, then tracking and feeding back the hesitation period, and revising the use experience of the user.
Compared with the prior art, the invention has the beneficial effects that:
after the number portability maintenance system is adopted, the customer information obtained by each channel is managed in a unified way, and the obtained customers are timely distributed with one-to-one business managers, so that the customers obtain better services, the number portability is more efficient, the full-flow service of the customers is really realized, the customer satisfaction is improved, the working difficulty of the business managers is reduced, and the working efficiency of the business managers is improved.
Drawings
Fig. 1 is a schematic diagram of a system architecture of a number portability maintenance system according to the present invention.
Fig. 2 is a schematic diagram of a work flow of a maintenance task management and control subsystem of the number portability maintenance system of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
The invention is described in further detail below with reference to the attached drawing figures:
referring to fig. 1, a system for maintaining number portability service for assisting a telecommunications carrier in performing number portability service operation includes:
the hidden customer management subsystem is used for carrying in customer drainage;
the maintenance saving subsystem is used for supporting one-to-one customer manager service for the planned carrying-in customers;
the marketing acceptance subsystem is used for supporting the development of home service business for the client who completes the carrying-in application process and guiding the carrying-in user to carry out marketing drainage;
and the maintenance task management and control subsystem is used for carrying out task management and control on the work of the user before carrying in, during carrying in and after carrying in.
When the system is specifically implemented, the visitor management subsystem is used for carrying in customer drainage, and the drainage mode comprises front-end contact drainage, manually collected different-network customer data, different-network customer data and stock customer data collected by a big data platform, and different-network customer data and stock customer data collected by the subsystem;
the hidden passenger management subsystem comprises:
the data entry module of the hidden bus is used for carrying out information entry on the hidden bus;
the data modification module of the hidden bus is used for modifying the information input by the hidden bus;
and the latent passenger user list module is used for uniformly managing latent passengers in the system.
In specific implementation, the front-end contact drainage comprises Wo acceptance system drainage, maintenance saving system drainage, two-dimension code drainage, short message drainage, WeChat drainage and mall drainage.
In specific implementation, the information input by the data input module of the hidden passenger comprises a name, a contact telephone, a micro signal, a broadband manufacturer, a broadband expiration time, an address and remark information.
In an implementation, the aforesaid module for modifying the data of the hidden passenger can modify the information including name, contact phone, micro signal, broadband manufacturer, broadband expiration time, address and remark information.
In specific implementation, the display information of the user list of the hidden passenger comprises the name, the contact phone and the expiration time information of the broadband manufacturer, and the name, the contact phone, the micro-signal, the broadband manufacturer, the expiration time, the address and the remark information of the hidden passenger can be selected to be consulted when the specific customer needs to be serviced.
When the system is implemented specifically, the maintenance and saving subsystem is used for tracking the customers collected by the visitor management subsystem and guiding the visitor to carry out number portability by distributing one-to-one guiding service staff in a mode of sending short messages and contacting with telephones.
In specific implementation, the marketing acceptance subsystem is used for allocating service personnel of the home service to the customer who needs number portability and is obtained by the maintenance and saving subsystem, guiding the user to perform marketing drainage through the service personnel of the home service, and issuing sharing commissions to the customer.
Referring to fig. 2, in specific implementation, the maintenance task management and control subsystem is used for performing task management and control on work before, during, and after the user is carried in, so that a telecommunication operator management layer can conveniently perform overall monitoring and guidance on service progress.
In specific implementation, the pre-bring monitoring service comprises guiding a customer to send out bring-out verification of an opposite-end operator and carrying out related guidance on a verification process;
the in-take service includes: carrying in acceptance appoints a visiting service person and guides a carrying in client to share the two-dimensional code and issue a sharing commission to the client;
the post-load service includes: and (5) carrying in the mobile phone, then tracking and feeding back the hesitation period, and revising the use experience of the user.
The number portability maintenance system uniformly manages the customer information obtained by each channel, and timely distributes one-to-one business managers to the obtained customers, so that the customers obtain better service, more efficiently number portability, truly realize the service of the whole flow of the customers, improve the customer satisfaction, reduce the working difficulty of the business managers and improve the working efficiency of the business managers.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A number portability maintenance system for assisting telecommunications operators in performing number portability service operations, comprising:
the hidden customer management subsystem is used for carrying in customer drainage;
the maintenance saving subsystem is used for supporting one-to-one customer manager service for the planned carrying-in customers;
the marketing acceptance subsystem is used for supporting the development of home service business for the client who completes the carrying-in application process and guiding the carrying-in user to carry out marketing drainage;
and the maintenance task management and control subsystem is used for carrying out task management and control on the work of the user before carrying in, during carrying in and after carrying in.
2. The number portability network maintenance system as claimed in claim 1, wherein: the system comprises a subsystem, a large data platform, a carrying-in client management subsystem and a carrying-in client management subsystem, wherein the carrying-in client management subsystem is used for carrying out carrying-in client drainage, and the drainage mode comprises front-end contact drainage, artificially collected different-network client data, different-network client data and stock client data collected by the large data platform, and different-network client data and stock client data collected by the subsystem;
the hidden passenger management subsystem comprises:
the data entry module of the hidden bus is used for carrying out information entry on the hidden bus;
the data modification module of the hidden bus is used for modifying the information input by the hidden bus;
and the latent passenger user list module is used for uniformly managing latent passengers in the system.
3. The number portability network maintenance system as claimed in claim 2, wherein: the front-end contact drainage comprises Wo acceptance system drainage, maintenance system saving system drainage, two-dimension code drainage, short message drainage, WeChat drainage and mall drainage.
4. The number portability network maintenance system as claimed in claim 2, wherein: the information input by the hidden passenger data input module comprises name, contact telephone, micro signal, broadband manufacturer, broadband expiration time, address and remark information.
5. The number portability network maintenance system as claimed in claim 2, wherein: the said modification module can modify the information including name, contact telephone, micro signal, broadband manufacturer, broadband expiration time, address and remark information.
6. The number portability network maintenance system as claimed in claim 2, wherein: the display information of the user list of the dive customers comprises the information of the broadband manufacturer, the name, the contact phone and the expiration time, and the name, the contact phone, the micro-signal, the broadband manufacturer, the broadband expiration time, the address and the remark information of the dive customers can be selected to be consulted when the specific customers need to be serviced.
7. The number portability network maintenance system as claimed in claim 1, wherein: the maintenance saving subsystem is used for tracking the customers collected by the hidden customer management subsystem and guiding hidden customers to carry out number portability by distributing one-to-one guiding service personnel in a mode of sending short messages and telephone contact.
8. The number portability network maintenance system as claimed in claim 1, wherein: the marketing acceptance subsystem is used for distributing service personnel of home service to the customer who needs number portability and is obtained by the maintenance and saving subsystem, guiding the user to carry out marketing drainage through the service personnel of home service, and issuing sharing commissions to the customer.
9. The number portability network maintenance system as claimed in claim 1, wherein: the maintenance task management and control subsystem is used for carrying out task management and control on work before, during and after the user is carried in, and is convenient for a telecommunication operator management layer to carry out overall monitoring and guidance on service progress.
10. The number portability network maintenance system of claim 9, wherein: the monitoring service before carrying in comprises guiding a client to send carrying out verification of an opposite-end operator and carrying out related guidance on a verification process;
the in-take service includes: carrying in acceptance appoints a visiting service person and guides a carrying in client to share the two-dimensional code and issue a sharing commission to the client;
the post-load service includes: and (5) carrying in the mobile phone, then tracking and feeding back the hesitation period, and revising the use experience of the user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010580845.8A CN111768208A (en) | 2020-06-23 | 2020-06-23 | Number portability maintenance system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010580845.8A CN111768208A (en) | 2020-06-23 | 2020-06-23 | Number portability maintenance system |
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| CN111768208A true CN111768208A (en) | 2020-10-13 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN202010580845.8A Pending CN111768208A (en) | 2020-06-23 | 2020-06-23 | Number portability maintenance system |
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Cited By (2)
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| CN113676855A (en) * | 2021-08-25 | 2021-11-19 | 中国联合网络通信集团有限公司 | Number portability method, number portability server and operator server |
| CN114143772A (en) * | 2021-11-18 | 2022-03-04 | 北京思特奇信息技术股份有限公司 | Method and system for reducing user off-network rate |
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