CN102065380A - Silent order relation prompting method and device and value added service management system - Google Patents
Silent order relation prompting method and device and value added service management system Download PDFInfo
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- CN102065380A CN102065380A CN2009102377459A CN200910237745A CN102065380A CN 102065380 A CN102065380 A CN 102065380A CN 2009102377459 A CN2009102377459 A CN 2009102377459A CN 200910237745 A CN200910237745 A CN 200910237745A CN 102065380 A CN102065380 A CN 102065380A
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Abstract
The invention relates to a silent order relation prompting method and device and a value added service management system. The method comprises the following steps: searching order relation data containing a last service time; according to the last service time and a set unused time, judging whether the order relation corresponding to the order relation data is a silent order relation; and if so, prompting the silent order relation for the user equipment. The invention provides the method for prompting the silent order relation of the value added service, thus the user can perform a corresponding operation to the order relation, the behaviors of the service provider (SP) can be specified, the user satisfaction and the user experience can be increased and the user interests can be better safeguarded.
Description
Technical field
The present invention relates to field of telecommunications, relate in particular to a kind of reticent order relations reminding method, device and value-added service management system.
Background technology
Along with the curtain of full-service operation progressively draws back, value-added service has become the important profit growth point of telecom operators' development.Telecom operators are when continually developing colourful value-added service, also should pay attention to the raising of user experience and the maintenance of user ' s right, so just can update user experience, strengthen user's stickiness, better promote the development of value-added service and improve the telecom operation income.
In existing value-added service, for the user who has ordered a certain value-added service, (Service Provider, be called for short: SP) platform can be preserved its order relations always, and continues to deduct fees according to the charge cycle of ordering for operator's management system or service provider.But in actual conditions, after often the certain user has ordered a certain value-added service, only used minority several times, and used never again subsequently, but will be this production payment expense always.Operator's management system can not set up reticent order relations to remind at different value-added services, and customer experience is relatively poor, and the not enough hommization of service operation is unfavorable for the permanent development of brand building and value-added service.
The mechanism that the silent user of short message service is discerned is provided in the prior art, but the method that does not have proposition to carry out unified management and prompting at the reticent order relations of all value-added services.
Summary of the invention
The invention provides a kind of reticent order relations reminding method, device and value-added service management system, in order to the method for carrying out unified management and prompting at the reticent order relations of all value-added services to be provided.
The invention provides a kind of reticent order relations reminding method, comprising:
Inquiry comprises the last order relations data of service time;
According to the not pot life of described last service time and setting, judge whether the order relations of described order relations data correspondence is reticent order relations;
When described order relations is reticent order relations, described reticent order relations is prompted to subscriber equipment.
The invention provides a kind of reticent order relations suggestion device, comprising:
Enquiry module is used to inquire about and comprises the last order relations data of service time;
Judge module is used for the not pot life according to described last service time and setting, judges whether the order relations of described order relations data correspondence is reticent order relations;
Reminding module is used for when described order relations is reticent order relations, and the prompting correlation module is prompted to subscriber equipment with described reticent order relations.
The invention provides a kind of value-added service management system, comprise above-mentioned reticent order relations suggestion device, also comprise:
The order relations data memory module is used for the stores subscription relation data;
The short message driver module is used for the prompting according to described reminding module, adopts short message way that described reticent order relations is prompted to subscriber equipment;
General supply module is used for the prompting according to described reminding module, adopts the interactive voice response mode that described reticent order relations is prompted to subscriber equipment.
The invention provides the method for pointing out at the reticent order relations of value-added service, by the last service time that comprises in the inquiry order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, can be to subscriber equipment (User Equipment, be called for short: UE) remind reticent order relations, to make things convenient for the user to make corresponding operating at this order relations, thereby the behavior of standard SP, improve user satisfaction and user experience, the better maintaining user ' s right.
Description of drawings
Fig. 1 is the structural representation of the value-added service treatment system that the present invention was suitable for;
Fig. 2 is the flow chart of the reticent order relations reminding method of the present invention embodiment one;
Fig. 3 is the flow chart of the reticent order relations reminding method of the present invention embodiment two;
Fig. 4 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment three;
Fig. 5 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment four;
Fig. 6 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment five;
Fig. 7 is the flow chart of the reticent order relations reminding method of the present invention embodiment six;
Fig. 8 is the structural representation of the reticent order relations suggestion device of the present invention embodiment one;
Fig. 9 is the structural representation of the reticent order relations suggestion device of the present invention embodiment two;
Figure 10 is the structural representation of the reticent order relations suggestion device of the present invention embodiment three;
Figure 11 is the structural representation of the reticent order relations suggestion device of the present invention embodiment four;
Figure 12 is the structural representation of value-added service management system one embodiment of the present invention;
Figure 13 is the structural representation that comprises the value-added service treatment system of value-added service management system shown in Figure 12.
Embodiment
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
Fig. 1 is the structural representation of the value-added service treatment system that the present invention was suitable for.As shown in Figure 1, this system comprises value-added service management system (ISMP), interactive voice response (IVR) platform, service access subsystem, short messaging gateway, value-added service management system door and OSS.
Wherein, value-added service management system is the unified information such as user, business, product, SP and order relations of all kinds of professional storages; Realize the function of the unified management and the statistical analysis of these core informations; Realize the centralized authentication and the function of charging.
The IVR platform is an a kind of professional ability system, and it is responsible for passage, route and other business function of IVR Business Stream.
The service access subsystem is the critical point of using the access carrier network, be equivalent to a service access gateway, here this service access subsystem is specially SP gateway (SP Gateway, be called for short: SPGW), service access function in order to realize SP is used is used for triggering authentication authentication and charging and asks value-added service management system; Simultaneously, SPGW carries out protocol adaptation according to different professional abilities with the SP service request, and is sent to the corresponding business ability system in order to finishing the professional ability specific implementation, as: short message, Multimedia Message etc.
Short messaging gateway can provide a safe, efficient passage to UE for the SP short message issuing, so that UE adopts short message way and SP to carry out two-way communication, receives the information service that SP provides.
Value-added service management system door and OSS all can be used as the channel of user subscribes service, and the two all can carry out unified management to value-added service management system synchronously with user's order relations.In addition, OSS need be shut down the user, cancellation, user suspend User Status such as machine, the recovery of user's time-out machine and give value-added service management system synchronously, manages order relations for value-added service management system according to User Status.
Herein, order relations is meant the purchase relation between user and the order business (can be product or set meal), order relations can be used for professional authentication and charging, concerning value-added service management system, the management of order relations is to realize professional control and the important foundation of carrying out the customer service behavioural analysis.Value-added service management system need be stored user's information and concrete professional order relations data, also need verify the alternative of order business when ordering.These product/set meals can be that operator provides, and more are to come from SP/ content supplier (Content Provider, abbreviation: CP).The keeper of operator can inquiring user the order relations data, the SP/CP keeper can inquire about the relevant order relations data of business of SP/CP issue under it.As shown in table 1, be the model of order relations data.
The model of table 1. order relations data
The order relations data of a certain order business correspondence comprise the data of each attribute in the table 1.
Wherein the order relations state comprises data such as reserve purchase, formal order, time-out, order relations stop.Time-out is ordered corresponding to the monthly payment class, does not collect exclusive monthly fee in interval; It is order cancellation business state afterwards that order relations stops, and system can delete after this is kept N time limit account phase.User for needs notices SP quits the subscription of information, and when notice SP failure, system can generate automatically in batches and quit the subscription of message file, and SP can regularly obtain and quit the subscription of message file, and replenishes and carry out batch and quit the subscription of processing.
When User Status changed, the order relations data in the value-added service management system may also will change, and for example: when the user shut down or nullifies, value-added service management system need be cancelled all value added service ordering relationships of user; When the user suspends machine, order for the monthly payment type, during user's time-out machine, order relations is suspended, do not deduct fees, notify SP simultaneously; When user's time-out machine recovered, value-added service management system was checked user's monthly payment type order relations, if be in halted state, need be normal condition with its order relations recovering state.
Before introducing reticent order relations reminding method provided by the invention, at first introduce the flow process of user subscribes service, specific as follows.
Based on value-added service treatment system shown in Figure 1, the user can adopt multiple mode to order value-added service, effectively mutual by different system and value-added service management system generates the order relations of value-added service and unified managing by value-added service management system.
The user can order value-added service by OSS, is specially: the user is by OSS application ordering products or set meal; OSS sends the order relations update request to ISMP; ISMP checks the alternative of product or set meal, creates user's order relations; ISMP returns order relations to OSS and replys; OSS returns order relations to UE and replys.
The user also can order value-added service by the value-added service management system door, is specially: the user is by the door of login value-added service management system, and the input ordering information is finished the secondary of order and confirmed; The value-added service management system door transmits ordering information and user profile to ISMP; ISMP checks the alternative of product or set meal, finishes authentication and wholesale price, and according to actual conditions and corresponding platform finish alternately deduct fees after, generation order relations, and be notified to corresponding SP.
The user can also order value-added service by short message, is specially: UE send to order short message to the SP service access number, and this SP service access number is disposed when the issuing service by system; After SPGW receives short message, send authentication charging request, carry the content of short message of UE simultaneously to ISMP; ISMP determines product or the set meal that customer requirements is ordered, and checks the alternative of product or set meal, and the inner reserve purchase that generates concerns, if pre-payment is finished and reserved the operation of deducting fees; ISMP sends secondary and confirms that short message is to UE; The user replys the affirmation subscribe message; ISMP receives the affirmation subscribe message that UE replys, and confirms that the user orders; ISMP notifies order relations to SP, and for the user sets up order relations, if the user is a pre-payment, finishes the expense deduction operation; The authentication that ISMP returns success to SPGW charges and replys; SPGW transmits short message and gives SP; ISMP issues and orders successful informing message to UE.
Fig. 2 is the flow chart of the reticent order relations reminding method of the present invention embodiment one.As shown in Figure 2, present embodiment specifically comprises the steps:
Step 101, inquiry comprise the last order relations data of service time;
In ISMP, the model of the order relations data of preservation can be referring to table 1, and ISMP can inquire this and comprise the last order relations data of service time.
Step 102, according to the not pot life of last service time and setting, judge whether the order relations of order relations data correspondence is reticent order relations, if then execution in step 103; Otherwise finish;
ISMP has preestablished the not pot life, and surpassing not, the order relations that always is not used of pot life is reticent order relations.ISMP can be according to last service time and pot life not, and whether judge order relations is reticent order relations.
When order relations was reticent order relations, ISMP can adopt flexible way such as short message or IVR to remind reticent order relations to UE.
Present embodiment provides the method for pointing out at the reticent order relations of value-added service, by the last service time that comprises in the inquiry order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, ISMP can adopt flexible way such as short message or IVR to remind reticent order relations to UE, to make things convenient for the user to make corresponding operating at this order relations, thereby the behavior of standard SP, improve user satisfaction and user experience, the better maintaining user ' s right.
Fig. 3 is the flow chart of the reticent order relations reminding method of the present invention embodiment two.As shown in Figure 3, present embodiment specifically comprises the steps:
The order relations data that ISMP regularly preserves in the inquiry system, regularly the time limit of inquiry can be configured by the system manager.The model of the order relations data of preserving among the ISMP can be referring to table 1.
The pot life can be configured by the system manager.Surpassing not, the order relations that always is not used of pot life is considered to reticent order relations.The difference of judging current time and last service time as ISMP not during the pot life, judges then that this order relations is reticent order relations greater than this.
Step 203, ISMP generate reticent order relations prompting short message.
The particular content of this silence order relations prompting short message also can be configured by the system manager, and the reticent order relations prompting short message of different content can point out the user to carry out different operations.
According to annexation shown in Figure 1, ISMP sends to short messaging gateway with reticent order relations prompting short message.
Particularly, short messaging gateway is given the fee-based number that writes down in the order relations data with reticent order relations prompting short message issuing, and this fee-based number is the number of UE.
Present embodiment provides the method for pointing out at the reticent order relations of value-added service, by the last service time that comprises in the inquiry order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, ISMP can adopt this flexible way of short message to remind reticent order relations to UE, to make things convenient for the user to make corresponding operating at this order relations, user-friendly, improve user satisfaction and user experience.
Fig. 4 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment three.Present embodiment further provides the method for user according to reticent order relations prompting short message order cancellation business on the basis of the foregoing description two.
For instance, the content of establishing reticent order relations prompting short message be set to " distinguished user, your customization * * company provides * * service, the * unit/moon, the * bar/moon, customer service * *.Please send note 0000 as need inquiry unsubscription method to arrive * * (operator's Number for access), this is free ".When UE pointed out short message to operator's Number for access transmission querying command " 0000 " according to this silence order relations, the handling process of system specifically as shown in Figure 4.
Particularly, UE sends to short messaging gateway with querying command " 0000 ", the business of having ordered in order to inquiring user.This querying command carries by short message, and its destination Mobile Station International ISDN Number is operator's Number for access.Short messaging gateway is operator's Number for access according to the destination Mobile Station International ISDN Number of short message, and querying command " 0000 " is transmitted to ISMP.
ISMP is known querying command " 0000 ", then generates order relations tabulation and inquiry and quits the subscription of session.
ISMP sends to short messaging gateway with the order relations tabulation, and short messaging gateway sends to UE with the order relations tabulation.This order relations tabulation is carried by short message.
Particularly, UE shows the user with the order relations tabulation that receives, if the user selects the order cancellation business, UE sends the mandatum cassatorium of order business to short messaging gateway.Short messaging gateway is transmitted to ISMP with this mandatum cassatorium.This mandatum cassatorium is carried by short message.
Step 305, ISMP quit the subscription of session according to the inquiry of this mandatum cassatorium and generation, carry out correlating sessions, cancel the order relations of this order business correspondence.
ISMP notifies each order of all SP to call interface one time.ISMP can also receive the order cancellation service response information that the SP platform returns.
ISMP issues the informing message that order cancellation concerns to short messaging gateway, and short messaging gateway is transmitted to UE with this informing message.
Present embodiment after the reticent order relations of user prompt, further provides the method for order cancellation business in the method that adopts embodiment two to provide, behavior that can standard SP, better maintaining user ' s right.
Fig. 5 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment four.Present embodiment further provides the method for user according to reticent order relations prompting short message order cancellation business on the basis of the foregoing description two.
For instance, the content of establishing reticent order relations prompting short message be set to " distinguished user, your customization * * company provides * * service, the * unit/moon, the * bar/moon, customer service * *.Please send note 0000 as need inquiry unsubscription method to arrive * * (SP access number), this is free ".When UE according to this silence order relations prompting short message when SP access number sends querying command " 0000 ", the handling process of system is specifically as shown in Figure 5.
Step 401, ISMP receive the authentication request that SPGW sends, and this authentication request is that SPGW sends by the querying command that short messaging gateway sends according to the UE that receives.
Particularly, UE sends to short messaging gateway with querying command " 0000 ", the business of having ordered in order to inquiring user.This querying command carries by short message, and its destination Mobile Station International ISDN Number is a SP access number.Short messaging gateway is a SP access number according to the destination Mobile Station International ISDN Number of short message, and querying command " 0000 " is transmitted to SPGW.SPGW sends the authentication request of carrying querying command according to this querying command to ISMP.
Step 402, ISMP generate order relations tabulation and inquiry and quit the subscription of session according to the authentication request, send the charging authentication to SPGW and reply.
ISMP is known the querying command " 0000 " that carries in the authentication request, then generates order relations tabulation and inquiry and quits the subscription of session.
Step 403, SPGW reply according to the charging authentication, transmit the short message that short messaging gateway sends to the SP platform.
Step 404, ISMP send to UE by short messaging gateway with the order relations tabulation.
ISMP sends to short messaging gateway with the order relations tabulation, and short messaging gateway sends to UE with the order relations tabulation.This order relations tabulation is carried by short message.
Step 405, ISMP receive the mandatum cassatorium of UE by the order business of short messaging gateway transmission.
Particularly, UE shows the user with the order relations tabulation that receives, if the user selects the order cancellation business, UE sends the mandatum cassatorium of order business to short messaging gateway.Short messaging gateway is transmitted to ISMP with this mandatum cassatorium.This mandatum cassatorium is carried by short message.
Step 406, ISMP quit the subscription of session according to the inquiry of this mandatum cassatorium and generation, carry out correlating sessions, cancel the order relations of this order business correspondence.
Step 407, ISMP send the announcement information of order cancellation relation to the SP platform.
ISMP notifies each order of all SP to call interface one time.ISMP can also receive the order cancellation service response information that the SP platform returns.
Step 408, ISMP send the informing message of order cancellation relation to UE by short messaging gateway.
ISMP issues the informing message that order cancellation concerns to short messaging gateway, and short messaging gateway is transmitted to UE with this informing message.
Present embodiment after the reticent order relations of user prompt, further provides the method for order cancellation business in the method that adopts embodiment two to provide, behavior that can standard SP, better maintaining user ' s right.
Fig. 6 is the flow chart of user's order cancellation business among the reticent order relations reminding method of the present invention embodiment five.Present embodiment further provides the method for user according to reticent order relations prompting short message order cancellation business on the basis of the foregoing description two.
For instance, the content of establishing reticent order relations prompting short message be set to " distinguished user, your customization * * company provides * * service, the * unit/moon, the * bar/moon, customer service * *.As need inquiries unsubscription method please send note * * (order cancellation command code) to * * (service access number), this is free ".Wherein service access number is to be the professional parameter of being set up among the ISMP, can be set up when founding business by the SP keeper.When UE pointed out short message to service access number transmission order cancellation command code " 0001 " according to this silence order relations, the handling process of system specifically as shown in Figure 6.
Particularly, UE sends to short messaging gateway with order cancellation command code " 0001 ", in order to the order cancellation business.This order cancellation command code is carried by short message, and its destination Mobile Station International ISDN Number is a service access number.Short messaging gateway is a service access number according to the destination Mobile Station International ISDN Number of short message, and order cancellation command code " 0001 " is transmitted to SPGW.SPGW sends the authentication request that comprises the order cancellation command code according to this order cancellation command code to ISMP.
Step 502, ISMP cancel the order relations of this order cancellation command code correspondence according to the authentication request that comprises the order cancellation command code, send the charging authentication to SPGW and reply.
ISMP is known the order cancellation command code " 0001 " that comprises in the authentication request, then cancels the order relations of this order cancellation command code correspondence.
ISMP can also receive the order cancellation service response information that the SP platform returns.
ISMP issues the informing message that order cancellation concerns to short messaging gateway, and short messaging gateway is transmitted to UE with this informing message.
Present embodiment after the reticent order relations of user prompt, further provides the method for order cancellation business in the method that adopts embodiment two to provide, behavior that can standard SP, better maintaining user ' s right.
Fig. 7 is the flow chart of the reticent order relations reminding method of the present invention embodiment six.As shown in Figure 7, present embodiment specifically comprises the steps:
Step 601, ISMP inquiry comprise the last order relations data of service time.
The order relations data that ISMP regularly preserves in the inquiry system, regularly the time limit of inquiry can be configured by the system manager.The model of the order relations data of preserving among the ISMP can be referring to table 1.
Step 602, ISMP judge that whether the difference of current time and last service time is greater than the not pot life of setting, if then execution in step 603; Otherwise finish.
The pot life can be configured by the system manager.Surpassing not, the order relations that always is not used of pot life is considered to reticent order relations.The difference of judging current time and last service time as ISMP not during the pot life, judges then that this order relations is reticent order relations greater than this.
Step 603, ISMP will comprise reticent order relations data synchronization file and send to the IVR platform.
Reticent order relations data in the synchronous documents comprise the part order relations data shown in the table 1, also comprise other related datas.As shown in table 2, be the model of data in the synchronous documents.
The model of data in table 2. synchronous documents
Step 604, IVR platform return the synchronous documents acknowledgement information to ISMP.This step is an optional step.
Step 605, IVR platform are according to this synchronous documents outgoing call UE, in order to reticent order relations is prompted to UE.
The IVR platform carries out corresponding logical process according to the data of the synchronous documents shown in the table 2, the fee-based number of the reticent order relations of outgoing call, and this fee-based number is the number of UE.
Present embodiment provides the method for pointing out at the reticent order relations of value-added service, by the last service time that comprises in the inquiry order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, ISMP can adopt this flexible way of IVR to remind reticent order relations to UE, to make things convenient for the user to make corresponding operating at this order relations, user-friendly, improve user satisfaction and user experience.
Fig. 8 is the structural representation of the reticent order relations suggestion device of the present invention embodiment one.As shown in Figure 8, present embodiment specifically comprises: enquiry module 11, judge module 12 and reminding module 13, and wherein, enquiry module 11 is used to inquire about and comprises the last order relations data of service time; Judge module 12 is used for the not pot life according to last service time and setting, judges whether the order relations of order relations data correspondence is reticent order relations; Reminding module 13 is used for when order relations is reticent order relations, and the prompting correlation module is prompted to subscriber equipment with reticent order relations.
Whether the difference that above-mentioned judge module 12 specifically is used to judge current time and last service time greater than pot life not, if the difference of current time and last service time greater than pot life not, then judging order relations is reticent order relations.
Further, reminding module 13 specifically is used to adopt short message way or interactive voice response mode that the silence relation is prompted to UE.Further again, reminding module 13 can specifically be used to generate reticent order relations prompting short message, and sends to short messaging gateway, adopts short message way that reticent order relations is prompted to subscriber equipment in order to the prompting short messaging gateway; Perhaps, will comprise reticent order relations data synchronization file and send to interactive voice answering platform, and adopt the interactive voice response mode that reticent order relations is prompted to subscriber equipment in order to the prompting interactive voice answering platform.
The concrete manner of execution of present embodiment can be referring to method embodiment one, two and three description.
Fig. 9 is the structural representation of the reticent order relations suggestion device of the present invention embodiment two.Present embodiment further comprises on the basis of said apparatus embodiment one: first receiver module 21, first generation module 22, first cancellation module 23, first sending module 24 and first notification module 25.
Wherein, first receiver module 21 is used to receive the querying command that subscriber equipment sends according to the reticent order relations of prompting and by short messaging gateway; And, receive the mandatum cassatorium of subscriber equipment by the order business of short messaging gateway transmission; First generation module 22 is used for according to querying command, generates order relations tabulation and inquiry and quits the subscription of session; The first cancellation module 23 is used for quitting the subscription of session according to the mandatum cassatorium and the inquiry of order business, the professional corresponding order relations of order cancellation; First sending module 24 is used for by short messaging gateway the order relations tabulation being sent to subscriber equipment; And, send the informing message that order cancellation concerns by short messaging gateway to subscriber equipment; First notification module 25 is used for sending to service provider's platform the announcement information of order cancellation relation.
The concrete manner of execution of present embodiment can be referring to the description of method embodiment four.
Figure 10 is the structural representation of the reticent order relations suggestion device of the present invention embodiment three.Present embodiment further comprises on the basis of said apparatus embodiment one: second receiver module 31, second generation module 32, second cancellation module 33, second sending module 34 and second notification module 35.
The concrete manner of execution of present embodiment can be referring to the description of method embodiment five.
Figure 11 is the structural representation of the reticent order relations suggestion device of the present invention embodiment four.Present embodiment further comprises on the basis of said apparatus embodiment one: the 3rd receiver module 41, the 3rd cancellation module 42, the 3rd notice module 43 and the 3rd sending module 44.
Wherein, the 3rd receiver module 41 is used to receive the authentication request that comprises the order cancellation command code that the service access subsystem sends, and the authentication request is that the service access subsystem sends by the order cancellation command code that short messaging gateway sends according to the subscriber equipment that receives; The 3rd cancellation module 42 is used for according to the authentication request that comprises the order cancellation command code, the order relations of cancellation order cancellation command code correspondence; The 3rd notice module 43 is used for sending to service provider's platform the announcement information of order cancellation relation; The 3rd sending module 44 is used for sending to subscriber equipment by short messaging gateway the informing message of order cancellation relation.
The concrete manner of execution of present embodiment can be referring to the description of method embodiment six.
Said apparatus embodiment provides the device of pointing out at the reticent order relations of value-added service, this device is by inquiring about the last service time that comprises in the order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, can adopt flexible way such as short message or IVR to remind reticent order relations to UE, to make things convenient for the user to make corresponding operating at this order relations, thereby the behavior of standard SP, improve user satisfaction and user experience, the better maintaining user ' s right.
Figure 12 is the structural representation of value-added service management system one embodiment of the present invention.As shown in figure 12, present embodiment can comprise the arbitrary reticent order relations suggestion device 51 described in the said apparatus embodiment, in addition can also comprise: order relations data memory module 52, short message driver module 53 and general supply module 54.
Order relations data memory module 52 is used for the stores subscription relation data; Short message driver module 53 is used for the prompting according to reticent order relations suggestion device 51 reminding modules, adopts short message way that reticent order relations is prompted to subscriber equipment; General supply module 54 is used for the prompting according to reticent order relations suggestion device 51 reminding modules, adopts the interactive voice response mode that reticent order relations is prompted to subscriber equipment.
Further, present embodiment can also comprise configuration module 55, is used to dispose the not pot life.
Present embodiment can also be applied in the value-added service treatment system shown in Figure 1, and Figure 13 is the structural representation that comprises the value-added service treatment system of value-added service management system shown in Figure 12.Figure 13 shows the annexation of each module and other system in the value-added service management system, this value-added service management system is except the function that realizes reticent relation prompting, order/order cancellation/functions such as order inquiry have also been realized, wherein, reticent order relations suggestion device (not shown among Figure 13) is included in to be ordered in the logic Executive Module, specifies as follows.
General supply module is responsible for receiving the order/cancellation/association requests data such as order inquiry that generate from external systems such as IVR platform, OSS and service access subsystems, and sends the association requests data to order logic Executive Module.
Order the logic Executive Module and receive the order/cancellation/association requests data such as order inquiry that generate from the value-added service management system door, reception is from the association requests data of the next external system of general supply module transmission, and be responsible for finishing functions such as order relations generation, cancellation, inquiry, order relations mutual exclusion inspection, and with the order relations storage in the order relations data memory module.When the user uses order business, ordering the logic Executive Module goes the order relations data memory module to retrieve, order relations to the user carries out authentication, at this moment, the order relations data memory module can this order business of respective record last service time, inquire this last service time for ordering reticent order relations suggestion device in the logic Executive Module, and whether promptly can judge this order relations by the not pot life by system manager's configuration that configuration module is preserved be reticent order relations.
The order relations data memory module is responsible for storing all order relations data, and provides support for the logical operation of relevant order relations.
Configuration module provides the system manager to dispose the page, the system manager can inquire about the regular time of reticent order relations by this page setting, also can set not parameter such as pot life, and these parameters are passed to the reticent order relations suggestion device of ordering in the logic Executive Module, be responsible for the order relations data memory module by this silence order relations suggestion device and inquire about, thereby inquire reticent order relations.Then, the reticent order relations suggestion device of ordering in the logic Executive Module is responsible for carrying out the prompting of reticent order relations via short message driver module informing message gateway, perhaps carries out the prompting of reticent order relations via general supply module notice IVR platform.
Present embodiment provides the system of pointing out at the reticent order relations of value-added service, this system is by inquiring about the last service time that comprises in the order relations data, according to this last service time with the pot life can not judge whether order relations is reticent order relations, when order relations is reticent order relations, can adopt flexible way such as short message or IVR to remind reticent order relations to UE, to make things convenient for the user to make corresponding operating at this order relations, thereby the behavior of standard SP, improve user satisfaction and user experience, the better maintaining user ' s right.
One of ordinary skill in the art will appreciate that: all or part of step that realizes said method embodiment can be finished by the relevant hardware of program command, aforesaid program can be stored in the computer read/write memory medium, this program is when carrying out, execution comprises the step of said method embodiment, and aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CD.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (17)
1. reticent order relations reminding method is characterized in that comprising:
Inquiry comprises the last order relations data of service time;
According to the not pot life of described last service time and setting, judge whether the order relations of described order relations data correspondence is reticent order relations;
When described order relations is reticent order relations, described reticent order relations is prompted to subscriber equipment.
2. reticent order relations reminding method according to claim 1, it is characterized in that, the described not pot life according to last service time and setting, whether the order relations of judging described order relations data correspondence is that reticent order relations comprises: if the difference of current time and described last service time greater than the described not pot life, then judging described order relations is reticent order relations.
3. reticent order relations reminding method according to claim 1 and 2, it is characterized in that, describedly described reticent order relations is prompted to subscriber equipment is specially: adopt short message way or interactive voice response mode that described reticent order relations is prompted to subscriber equipment.
4. reticent order relations reminding method according to claim 3 is characterized in that, described employing short message way is prompted to subscriber equipment with described reticent order relations and comprises:
Generate reticent order relations prompting short message;
Described reticent order relations prompting short message is sent to short messaging gateway, give described subscriber equipment with described reticent order relations prompting short message issuing by described short messaging gateway.
5. reticent order relations reminding method according to claim 3 is characterized in that, described employing interactive voice response mode is prompted to subscriber equipment with described reticent order relations and comprises:
To comprise reticent order relations data synchronization file and send to interactive voice answering platform, by described interactive voice answering platform according to the described subscriber equipment of this synchronous documents outgoing call, in order to described reticent order relations is prompted to subscriber equipment.
6. reticent order relations reminding method according to claim 4 is characterized in that, also comprises after described employing short message way is prompted to subscriber equipment with reticent order relations:
Receive the querying command that described subscriber equipment sends according to the reticent order relations of prompting and by short messaging gateway;
According to described querying command, generate order relations tabulation and inquiry and quit the subscription of session;
By described short messaging gateway described order relations tabulation is sent to subscriber equipment;
Receive the mandatum cassatorium of subscriber equipment by the order business of short messaging gateway transmission;
Session is quit the subscription of in mandatum cassatorium and described inquiry according to described order business, cancels the order relations of described order business correspondence;
Send the announcement information of the described order relations of cancellation to service provider's platform;
Send the informing message of the described order relations of cancellation to described subscriber equipment by described short messaging gateway.
7. reticent order relations reminding method according to claim 4 is characterized in that, also comprises after described employing short message way is prompted to subscriber equipment with reticent order relations:
Receive the authentication request that the service access subsystem sends, described authentication request is that described service access subsystem sends by the querying command that short messaging gateway sends according to the described subscriber equipment that receives;
According to described authentication request, generate order relations tabulation and inquiry and quit the subscription of session;
By described short messaging gateway described order relations tabulation is sent to subscriber equipment;
Receive the mandatum cassatorium of subscriber equipment by the order business of short messaging gateway transmission;
Session is quit the subscription of in mandatum cassatorium and described inquiry according to described order business, cancels the order relations of described order business correspondence;
Send the announcement information of the described order relations of cancellation to service provider's platform;
Send the informing message of the described order relations of cancellation to described subscriber equipment by described short messaging gateway.
8. reticent order relations reminding method according to claim 4 is characterized in that, also comprises after described employing short message way is prompted to subscriber equipment with reticent order relations:
Receive the authentication request that comprises the order cancellation command code that the service access subsystem sends, described authentication request is that described service access subsystem sends by the described order cancellation command code that short messaging gateway sends according to the described subscriber equipment that receives;
According to the described authentication request that comprises the order cancellation command code, cancel the order relations of described order cancellation command code correspondence;
Send the announcement information of the described order relations of cancellation to service provider's platform;
Send the informing message of the described order relations of cancellation to described subscriber equipment by described short messaging gateway.
9. reticent order relations suggestion device is characterized in that comprising:
Enquiry module is used to inquire about and comprises the last order relations data of service time;
Judge module is used for the not pot life according to described last service time and setting, judges whether the order relations of described order relations data correspondence is reticent order relations;
Reminding module is used for when described order relations is reticent order relations, and the prompting correlation module is prompted to subscriber equipment with described reticent order relations.
10. reticent order relations suggestion device according to claim 9, it is characterized in that, if described judge module specifically is used for the difference of current time and described last service time greater than the described not pot life, then judging described order relations is reticent order relations.
11., it is characterized in that described reminding module specifically is used to adopt short message way or interactive voice response mode that described reticent order relations is prompted to subscriber equipment according to claim 9 or 10 described reticent order relations suggestion devices.
12. reticent order relations suggestion device according to claim 11, it is characterized in that, described reminding module specifically is used to generate reticent order relations prompting short message, and send to short messaging gateway, adopt short message way that described reticent order relations is prompted to subscriber equipment in order to point out described short messaging gateway;
Perhaps, described reminding module specifically is used for sending to interactive voice answering platform with comprising reticent order relations data synchronization file, adopts the interactive voice response mode that described reticent order relations is prompted to subscriber equipment in order to point out described interactive voice answering platform.
13. reticent order relations suggestion device according to claim 12 is characterized in that also comprising:
First receiver module is used to receive the querying command that described subscriber equipment sends according to the reticent order relations of prompting and by short messaging gateway; And, receive the mandatum cassatorium of subscriber equipment by the order business of short messaging gateway transmission;
First generation module is used for according to described querying command, generates order relations tabulation and inquiry and quits the subscription of session;
The first cancellation module is used for quitting the subscription of session according to the mandatum cassatorium and the described inquiry of described order business, cancels the order relations of described order business correspondence;
First sending module is used for by described short messaging gateway described order relations tabulation being sent to subscriber equipment; And, send the informing message of cancelling described order relations to described subscriber equipment by described short messaging gateway;
First notification module is used for sending the announcement information of cancelling described order relations to service provider's platform.
14. reticent order relations suggestion device according to claim 12 is characterized in that also comprising:
Second receiver module is used to receive the authentication request that the service access subsystem sends, and described authentication request is that described service access subsystem sends by the querying command that short messaging gateway sends according to the described subscriber equipment that receives; And, receive the mandatum cassatorium of subscriber equipment by the order business of short messaging gateway transmission;
Second generation module is used for according to described authentication request, generates order relations tabulation and inquiry and quits the subscription of session;
The second cancellation module is used for quitting the subscription of session according to the mandatum cassatorium and the described inquiry of described order business, cancels the order relations of described order business correspondence;
Second sending module is used for by described short messaging gateway described order relations tabulation being sent to subscriber equipment; And, send the informing message of cancelling described order relations to described subscriber equipment by described short messaging gateway;
Second notification module is used for sending the announcement information of cancelling described order relations to service provider's platform.
15. reticent order relations suggestion device according to claim 12 is characterized in that also comprising:
The 3rd receiver module, be used to receive the authentication request that comprises the order cancellation command code that the service access subsystem sends, described authentication request is that described service access subsystem sends by the described order cancellation command code that short messaging gateway sends according to the described subscriber equipment that receives;
The 3rd cancellation module is used for the authentication request that comprises the order cancellation command code according to described, cancels the order relations of described order cancellation command code correspondence;
The 3rd notice module is used for sending the announcement information of cancelling described order relations to service provider's platform;
The 3rd sending module is used for sending the informing message of cancelling described order relations to described subscriber equipment by described short messaging gateway.
16. a value-added service management system that comprises the arbitrary described reticent order relations suggestion device of claim 9-15 is characterized in that also comprising:
The order relations data memory module is used for the stores subscription relation data;
The short message driver module is used for the prompting according to described reminding module, adopts short message way that described reticent order relations is prompted to subscriber equipment;
General supply module is used for the prompting according to described reminding module, adopts the interactive voice response mode that described reticent order relations is prompted to subscriber equipment.
17. value-added service management system according to claim 16 is characterized in that also comprising: configuration module is used to dispose the described not pot life.
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