CN108965109A - A kind of instant messaging control method, device and storage medium - Google Patents
A kind of instant messaging control method, device and storage medium Download PDFInfo
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- CN108965109A CN108965109A CN201810681875.0A CN201810681875A CN108965109A CN 108965109 A CN108965109 A CN 108965109A CN 201810681875 A CN201810681875 A CN 201810681875A CN 108965109 A CN108965109 A CN 108965109A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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Abstract
The present invention relates to computer application technology, a kind of instant messaging control method, device and storage medium are disclosed, for reducing the risk of the customer churn of enterprise in labor turnover, to achieve the purpose that preferably to maintain the customer relationship of enterprise.The described method includes: according to the session interface of the instruction unpack of the first user and second user account, wherein, the second user account is the social account of the enterprise staff for providing business service for the first user in the address list that the instant messaging of first user is applied；Whether the attribute information for determining second user is leaving office state, if so, obtaining the account information for taking over the third user of the second user；Based on the account information of the third user, the session interface with third user account is established.
Description
Technical field
The present invention relates to computer application technology more particularly to a kind of instant messaging control methods, device and storage
Medium.
Background technique
With the development of computer technology, one of the product applied as computer technology is applied in instant messaging, in people
Daily life in obtained it is widely universal.Instant messaging application is a kind of answering for timely exchange of information Internet-based
With personal or enterprise can be based on instant messaging application, realize and the comprehensive ditches such as text, picture, the audio-video of special group
Logical, interaction can also provide the service of respective type to group.However, how to be managed in the use process of instant communication applications
The customer resources in instant messaging application is managed, preferably to maintain the customer resources and a skill in need of consideration in enterprise
Art problem.
Summary of the invention
The embodiment of the present invention provides a kind of instant messaging control method, device and storage medium, for reducing enterprise staff
The risk that corporate client caused by leaving office is lost, to achieve the purpose that preferably to maintain the customer relationship of enterprise.
In a first aspect, the embodiment of the invention provides a kind of instant messaging control methods, comprising:
According to the session interface of the instruction unpack of the first user and second user account, wherein the second user account
In the address list applied for the instant messaging of first user, for providing the enterprise staff of business service for the first user
Social account；
Whether the attribute information for determining second user is leaving office state, takes over the of the second user if so, obtaining
The account information of three users；
Based on the account information of the third user, the session interface with third user account is established.
In this law inventive embodiments, the client that instant messaging is applied in the first user terminal is receiving the first use
The instruction at family when opening the session interface with second user account, needs first to determine that the second user account corresponding second is used
Whether family is in leaving office state, such as the client of enterprise, and the session with the account of enterprise staff A is opened in the wechat of its terminal
Interface, it is thus necessary to determine that whether enterprise staff A is in leaving office state, when the corresponding second user of second user account is in leaving office shape
When state, which, which needs to obtain, takes over second user, and the enterprise staff serviced for the first user is i.e.
The account information of third user, and then the account information of the third user based on acquisition establish the session with third user account
Interface so that the client of enterprise i.e. the first user can based on newly-established with third user account session interface, with
The third user for taking over second user carries out business exchange, thus it is possible to reduce the loss of the client of enterprise in labor turnover
Risk, to achieve the purpose that preferably to maintain the customer relationship of enterprise.
Optionally, the account information based on the third user establishes the session interface with third user account, tool
Body includes:
With the session interface of the second user account, whether display by the second user for the state of leaving office is switched to institute
State the interactive interface of third user；
Based on the interactive interface, when obtaining the switching instruction of the first user, established in instant messaging application with
The friend relation of the third user account；
Based on the friend relation, the session interface with third user account is established in instant messaging application.
In embodiments of the present invention, the client that instant messaging is applied in the first user terminal can also established and the
During the session interface of three user accounts, the interactive interface of user's operation can also be shown, and then user is allowed to can choose
The second user for the state of leaving office is switched to the interactive interface of the third user, or selection does not switch, and is selected in user
When switching, establish with the session interface of third user account, so as to allow the first user based on first establishing and third user
The session interface of account, obtains the service of enterprise, therefore, can not only reduce enterprise staff leaving office, corporate client is caused to be lost
Risk, also improve user experience brought by the present invention.
Optionally, it if being based on the interactive interface, when obtaining instruction of first user without switching, is then used with second
The message that the session interface display of family account is used to prompt the second user that can not receive the first user transmission mentions
Show information.
In embodiments of the present invention, do not switch in the first user, i.e., be not switched to the second user for the state of leaving office described
When third user, the second user in leaving office state will be unable to receive the message of the first user transmission, for example, client A exists
In wechat client, when sending message to ex-employee B, wechat client will not transmit the message to ex-employee B, thus into
One step reduces enterprise staff and leaves office, the risk for causing corporate client to be lost.
Optionally, it is described established in instant messaging application with after the session interface of third user account, it is described
Method further include:
Show the session interface with third user account established；
And in the session interface with third user account of foundation, display is for prompting first user can be with the
Three users mutually send out the prompt information of message.
In embodiments of the present invention, it can also show in the newly-built session interface with third user account for mentioning
Show that the first user can mutually send out the prompt information of message with third user, so that the first user continues through and takes over leaving office person
Other employees of work obtain its service of enterprise.
Optionally, belonging to the second user account using with the instant messaging using it is identical when, the acquisition connects
For the account information of the third user of the second user, specifically:
To instant messaging application server, asking for the account information for obtaining the third user for taking over the second user is sent
It asks；
Obtain the account information of the third user of the instant messaging application server feedback.
In embodiments of the present invention, the instant messaging application in the first user terminal can be answered with belonging to second user account
With can be identical, for example, the instant messaging in the first user terminal be applied and belonging to second user account using being that enterprise is micro-
Letter, then, the wechat enterprise client in the first user terminal can be obtained by the information interchange of the server with wechat enterprise
Other employees of ex-employee must be taken over, and then establish the session interface with other employees for ex-employee, so, it expands
The application scenarios of instant messaging control method in the present invention.
Optionally, belonging to the second user account using from the instant messaging using it is different when, the acquisition connects
For the account information of the third user of the second user, specifically:
By the instant messaging application server, to the server applied belonging to the second user account, transmission is obtained
Take the request for taking over the account information of third user of the second user；
By the instant messaging application server, the server feedback applied belonging to the second user account is obtained
The account information of the third user.
Instant messaging control method in embodiments of the present invention can not only be applied to instant in the first user terminal
Identical application scenarios are applied belonging to communication applications and second user account, are also applied to instant in the first user terminal
Communication applications and the affiliated application scenarios using not phase of second user account, for example, the instant messaging in the first user terminal is answered
With for wechat, application belonging to second user account is wechat enterprise, then, the wechat client in the first user terminal can
With the carry out information interchange of the server based on wechat server and wechat enterprise, other employees for taking over ex-employee are obtained,
And then session interface with other employees for ex-employee is established, so, the instant messaging in the further expansion present invention
The application scenarios of control method.
Second aspect, the embodiment of the invention provides a kind of instant messaging control devices, comprising:
Opening unit, for according to the instruction unpack of the first user and the session interface of second user account, wherein described
Second user account is in the address list that the instant messaging of first user is applied, for providing business service for the first user
Enterprise staff social account；
Determination unit, for determining whether the attribute information of second user is leaving office state；
Acquiring unit, for the attribute information in second user be leaving office state when, then obtain take over the second user
Third user account information；
Unit is established, for the account information based on the third user, establishes the session interface with third user account.
Optionally, described to establish unit, it is used for:
With the session interface of the second user account, whether display by the second user for the state of leaving office is switched to institute
State the interactive interface of third user；
Based on the interactive interface, when obtaining the switching instruction of the first user, established in instant messaging application with
The friend relation of the third user account；
Based on the friend relation, the session interface with third user account is established in instant messaging application.
Optionally, if being based on the interactive interface, when obtaining instruction of first user without switching, the foundation is single
Member is also used to:
In the session interface display with second user account for prompting the second user that can not receive described first
The prompt information for the message that user sends.
Optionally, described to establish unit, it is also used to:
Show the session interface with third user account established；
And in the session interface with third user account of foundation, display is for prompting first user can be with the
Three users mutually send out the prompt information of message.
Optionally, belonging to the second user account using with the instant messaging using it is identical when, acquired unit,
It is also used to:
To instant messaging application server, asking for the account information for obtaining the third user for taking over the second user is sent
It asks；
Obtain the account information of the third user of the instant messaging application server feedback.
Optionally, belonging to the second user account using from the instant messaging using it is different when, acquired unit,
It is also used to:
By the instant messaging application server, to the server applied belonging to the second user account, transmission is obtained
Take the request for taking over the account information of third user of the second user；
By the instant messaging application server, the server feedback applied belonging to the second user account is obtained
The account information of the third user.
The third aspect, the embodiment of the invention provides a kind of instant messaging control device, including at least one processor, with
And at least one processor, wherein the memory is stored with program, when described program is executed by the processor, so that
The processor executes a kind of the step of instant messaging control method as shown above.
Fourth aspect, the embodiment of the invention provides a kind of storage medium, the storage medium is stored with computer instruction,
When the computer instruction is run on computers, so that computer executes a kind of instant messaging control method as shown above
The step of.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, embodiment will be described below
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment.
Fig. 1 is a kind of application scenarios schematic diagram provided in an embodiment of the present invention；
Fig. 2 is a kind of instant messaging control method flow chart provided in an embodiment of the present invention；
Fig. 3 is personal information details page schematic diagram provided in an embodiment of the present invention；
Fig. 4 is newly-built session interface schematic diagram provided in an embodiment of the present invention；
Fig. 5 is the schematic diagram that wechat provided in an embodiment of the present invention is communicated with the front and rear end of wechat enterprise；
Fig. 6 is another instant messaging control method flow chart provided in an embodiment of the present invention；
Fig. 7 a is a kind of Personnel Who Left administration page schematic diagram provided in an embodiment of the present invention；
Fig. 7 b is another Personnel Who Left administration page schematic diagram provided in an embodiment of the present invention；
Fig. 7 c is another Personnel Who Left administration page schematic diagram provided in an embodiment of the present invention；
Fig. 8 is the schematic diagram of newly-built session interface display interactive interface provided in an embodiment of the present invention；
Fig. 9 is display alarm information interface schematic diagram provided in an embodiment of the present invention；
Figure 10 is the schematic diagram that the front and rear end of wechat enterprise provided in an embodiment of the present invention communicates；
Figure 11 provides a kind of instant messaging control device schematic diagram for the embodiment of the present invention；
Figure 12 provides another instant messaging control device schematic diagram for the embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical solution of the present invention is clearly and completely described, it is clear that described embodiment is skill of the present invention
A part of the embodiment of art scheme, instead of all the embodiments.Based on the embodiment recorded in present specification, this field is general
Logical technical staff every other embodiment obtained without creative efforts, belongs to the technology of the present invention side
The range of case protection.
Part concept involved in the embodiment of the present invention is introduced below.
Wechat enterprise: being the efficient office platform made of enterprise by wechat team of Tencent, at the same support iOS, Android,
Windows, Mac four platforms and feature-rich web administration backstage are managed collectively.
Instant messaging application: being a kind of application of timely exchange of information Internet-based, and instant messaging application allows two
Personal or more people are immediately carried out text information, picture, audio-video etc. using internet and exchanged, such instant messaging application,
Such as wechat enterprise, wechat etc..
Terminal: smart phone, smartwatch, tablet computer (PAD) or desktop computer that family uses etc. are various forms of
Equipment.
During concrete practice, it was found by the inventors of the present invention that in the prior art, the visitor in instant messaging application
Family is the important component of corporate client, such as the client in wechat, client in QQ etc., the member in enterprise
Work can be applied by instant messaging in enterprise account platform, for instant messaging application in offering customers service, however, working as
After some labor turnover of enterprise, exist by instant messaging apply in the risk taken away together of customer resources, so as to cause enterprise
The loss of industry customer resources.
For this purpose, after the present inventor analyzes the prior art, discovery causes in the prior art, enterprise staff from
Trade-after, may take away instant messaging application in customer resources the reason of first is that, ex-employee can also be answered based on instant messaging
The client of enterprise account platform and enterprise in carries out information interchange, for example, the ex-employee in enterprise is Zhang San, Zhang Sanli
Before duty, the enterprise account platform such as wechat enterprise in instant messaging application is that Zhang San distributes an account for being client Li Si
Service, for client Li Si as in wechat in the instant messaging application of its terminal, being added to Zhang San is good friend, therefore, client Li Si
Business exchange can be carried out with Zhang San in the wechat of this terminal, obtain the enterprises service that Zhang San provides, after Zhang San leaves office, client
Li Si can also continue to carry out exchanging for information with Zhang San in wechat, for example, opening when client Li Si is to when Zhang San's consultation service
Three tell client that oneself has been left office, and the new firms for recommending Zhang San to take office now to client Li Si, so cause Zhang San from
There is the risk for being lost this client of Li Si in the enterprise before duty.Therefore, in the existing skill of the present inventor's serious analysis
After the risk that client is also lost therewith after labor turnover in art, devise in instant communication applications client resources management with lower section
Case is taken precautions against, and when enterprise staff is left office, enterprise can specify the employee for taking over the ex-employee, come dock enterprise be from
The client distributed before duty labor turnover, so the client distributed before ex-employee leaves office by instant messaging apply with from
When office worker's work exchanges, it can establish automatically and enterprise is the conversation page between the reliever relay of ex-employee's distribution, thus
Reduce labor turnover, the risk that client is also lost.
Based on this, the present inventor provides a kind of instant messaging control method, the first user terminal in this method
In instant messaging applications client, in the instruction for receiving the first user, when opening the session interface with second user account,
Need first to determine whether the corresponding second user of second user account is in leaving office state, such as the client of enterprise, at its end
The session interface with the account of enterprise staff A is opened in the wechat at end, it is thus necessary to determine that whether enterprise staff A is in leaving office state,
When the corresponding second user of second user account is in leaving office state, the first user terminal, which needs to obtain, takes over second user,
For the enterprise staff i.e. account information of third user that the first user is serviced, and then the account of the third user based on acquisition
Information establishes the session interface with third user account, so that the client of enterprise i.e. the first user can be established based on new
The session interface with third user account, with take over second user third user carry out business exchange, thus it is possible in member
When work is left office, the risk of the loss of the client of enterprise is reduced, to achieve the purpose that preferably to maintain the customer relationship of enterprise.
C bookmart update method in the embodiment of the present invention can be applied to application scenarios as shown in Figure 1, answer at this
With in scene, including the first user terminal 10, the clothes applied belonging to instant messaging application server 11 and second user account
Business device 12, wherein the first user terminal 10 can run to be any according to program, automatic, high speed processing mass data intelligence
Electronic equipment, such first user terminal 10 such as smart phone, computer etc., instant messaging application server 11 or second user
The server 12 applied belonging to account can be a server, be also possible to several servers compositions server cluster or
Cloud computing center, the first user terminal 10 are communicated by network with instant messaging application server 11, instant messaging application service
The communication of device 11 is communicated by network with the server 12 applied belonging to second user account, and network can be local area network, wide area network
Or any one in the communication networks such as mobile Internet.
Be provided in first user terminal 10 instant messaging application client, such client such as wechat client,
Wechat enterprise client etc., is provided with address list in the instant messaging applications client of the first user terminal 10, in address list
Promising first user provides the second user account of the enterprise staff of business service, and in application scenarios shown in Fig. 1, second is used
Application belonging to the account of family is different from instant messaging mentioned above application, when the first user passes through in the first user terminal 10 immediately
It, can be instant according to what is provided in the embodiment of the present invention when communication applications client opens the session interface with second user account
Communicating control method is handled.
Alternatively possible application scenarios in the embodiment of the present invention, in the application scenarios, belonging to second user account
Using using identical, at this moment, the server applied belonging to second user account is also with the instant messaging in the first user terminal
Server with the instant messaging application in the first user terminal is therefore the same server only includes in the application scenarios
The first user terminal 10 and instant messaging application server 11 in Fig. 1, then, under the application scenarios, if the first user
It, can also be according to when being opened by instant messaging applications client in the first user terminal with the session interface of second user account
The instant messaging control method provided in the embodiment of the present invention is handled.
It should be noted that application scenarios mentioned above are merely for convenience of understanding spirit and principles of the present invention and showing
Out, the embodiment of the present invention is unrestricted in this regard.On the contrary, the embodiment of the present invention can be applied to applicable any field
Scape.
Below with reference to the application scenarios being described above, instant messaging control method provided in an embodiment of the present invention is said
It is bright.
As shown in Fig. 2, a kind of instant messaging control method provided in an embodiment of the present invention, comprising:
Step 101: according to the session interface of the instruction unpack of the first user and second user account, wherein second user
Account is the social account of the enterprise staff for providing business service for the first user in the address list of instant messaging application.
In embodiments of the present invention, the client of instant messaging application is installed in the first user terminal, it is such instant
Communication applications client such as wechat client, QQ client, wechat enterprise client etc., instant messaging applications client are led to
In letter record, there is the social account of the enterprise staff for providing business service for the first user, for sake of convenience, by the enterprise person
Work is known as second user, and social account is known as second user account, and in embodiments of the present invention, second user account can be
Enterprise where two users, is the account of second user distribution by enterprise instant communication office platform, and enterprise instant communication is done
Fair platform can be wechat enterprise, nail nail etc., in embodiments of the present invention, specifically by taking wechat enterprise as an example, where second user
Enterprise, second user can be added in wechat enterprise, wechat enterprise will distribute an account, i.e., for second user
Two user accounts.
In practical applications, the first user is used by the instant messaging applications client in this terminal with second for convenience
Second user account can be classified as enterprise contacts in the address list that the first user terminal instant messaging is applied by family connection
List in, it is of course also possible to second user account is classified as in the list of common good friend, in embodiments of the present invention, specifically
For in the list that second user account is classified as enterprise contacts, then, when the first user needs second user to mention for it
When for business service, enterprise can be opened in the address list of this terminal i.e. instant messaging applications client of the first user terminal
Second user account is found in the list of industry contact person, clicks second user account, therefore, instant in the first user terminal
After communication applications client receives the operational order that the first user clicks second user account, it will open and second user
The session interface of account.
Step 102: whether the attribute information for determining second user is leaving office state.
In embodiments of the present invention, in the first user terminal local storage unit, it will usually save instant messaging application visitor
The personal information of each contact person (good friend) in the end of family, such as shown in Fig. 3, in the first user terminal instant messaging applications client
The personal information details page of some contact person, head portrait including the contact person, in the first user terminal instant messaging application
In title, owned enterprise, application and the leaving office of the contact person or on-job attribute information etc. belonging to contact person's account,
Therefore, the instant messaging applications client of the first user terminal is after opening the session interface with second user account, and first
Instant messaging applications client in user terminal can pass through the second user account that the first user terminal locally saves
It is personal in detail in leaving office or on-job attribute information, come determine the corresponding second user of second user account attribute information whether
For leaving office state.
Step 103: if the attribute information of second user is leaving office state, obtaining the third user's for taking over second user
Account information.
In embodiments of the present invention, it is assumed that the individual of second user account is in detail as shown in figure 3, include the second user
Head portrait, the title in the first user terminal instant messaging application i.e. " Liu Keer ", owned enterprise are China Merchants Bank, the contact person
Application belonging to account is that the attribute information of wechat enterprise and the contact person are leaving office state, then, in the first user terminal
Instant messaging applications client can judge according to the information of the second user account as shown in Figure 3 locally saved
The attribute information of one user is leaving office state, and therefore, the instant messaging applications client in the first user terminal can go to obtain
Enterprise where taking second user, i.e., what is be arranged in China Merchants Bank takes over second user, to provide the third of service for the first user
The account information of user.
In embodiments of the present invention, it applies in the instant messaging in the first user terminal and is applied with belonging to second user account
When different, for example, belonging to the second user account using for wechat enterprise in the case where, it is assumed that it is instant in the first user terminal
Communication applications are wechat, then, the instant messaging applications client in the first user terminal, i.e. wechat client can be first to these
The backstage of instant messaging application in terminal, i.e. wechat server, send the account for obtaining the third user for taking over second user
The request of information, wechat server can take over second user to the transmission of wechat enterprise server by across background communication channel
Third user account information request, wechat enterprise server is after receiving above-mentioned request, so that it may pass through inquiry
In the wechat enterprise contact information locally saved, successor's information of second user is taken over, takes over second user to obtain
Then the account information of third user is fed back to the account information of the third user of acquisition micro- by across background communication channel
Telecommunications services device, and then the wechat client in the first user terminal is transmitted to by wechat server, to make the first user whole
Wechat client in end obtains the account information for taking over the third user of second user.
In embodiments of the present invention, it applies in the instant messaging in the first user terminal and is applied with belonging to second user account
Instant messaging application when identical, such as in the first user terminal is also wechat enterprise, at this moment, instant in the first user terminal
Communication applications client, i.e. wechat enterprise client can be by backstages, i.e. wechat enterprise server, send to obtain and take over the
The request of the account information of the third user of two users, wechat enterprise server is to receive the enterprise in the first user terminal micro-
After the above-mentioned request for believing client transmission, so that it may by inquiring in the wechat enterprise contact information locally saved, take over
Successor's information of second user, to obtain the account information for the third user for taking over second user, then by the third of acquisition
The account information of user feeds back to the wechat enterprise client in the first user terminal, and then allows the enterprise in the first user terminal
Wechat client obtains the account information for taking over the third user of second user.
In embodiments of the present invention, the instant messaging applications client in the first user terminal, no matter by it is above-mentioned which kind of
The account information for the third user that mode obtains, in addition to including that after third user account, can also include the head of third user
Picture, third user's name, individualized signature etc. information.
Step 104: the account information based on third user establishes the session interface with third user account.
In embodiments of the present invention, the instant messaging applications client in the first user terminal takes over the second use getting
After the account information of the third user at family, so that it may first according to third user account, establish the first user and third user's
Third user account is added in the address list in this terminal instant messaging applications client by friend relation, then, first
Instant messaging applications client in user terminal resettles the session interface with third user account, and then can be first
The session interface with third user account that the interface display of user terminal is established.
Such as shown in Fig. 4, the enterprise staff for taking over second user shown in Fig. 3 " Liu Keer " is assumed in Fig. 4
It is luxuriant for hair, then, according to the instant messaging applications client in the first user terminal of mode being described above, i.e. wechat client
End, can establish session interface as shown in Figure 4 with " hair is luxuriant " for taking over " Liu Keer ", in practical applications, in order to prompt the
One user or third user can carry out business exchange at the session interface created, can also carry out seeming session interface it is aobvious
Show prompt information as shown in Figure 4, " other side takes over Liu Keer as your service " and " you can mutually send message ", so as to
Prompt the first user that can mutually send out message with third user, and then improve in the session interface of the third user account of foundation
User experience.
So by the above method, in embodiments of the present invention, the instant messaging application client in the first user terminal
It holds in the instruction according to the first user received, when opening the session interface with second user account, it is thus necessary to determine that second uses
Whether the attribute information of the corresponding second user of family account is leaving office state, when the attribute information of second user is leaving office state
When, it is the i.e. third user's of enterprise staff that the first user is serviced that the first user terminal, which needs to obtain, which takes over second user,
Account information, and then the account information of the third user based on acquisition establish the session interface with third user account, to make
Client i.e. the first user of enterprise and can take over second user based on newly-established with third user account session interface
Third user carry out business exchange, thus it is possible to the risk of the loss of the client of enterprise be reduced in labor turnover, to reach
To the purpose for the customer relationship for preferably maintaining enterprise.
As a kind of optional mode, in embodiments of the present invention, apply belonging to the second user account and the first user
Instant messaging application in terminal is different, and as listed above, the instant messaging in the first user terminal is applied as wechat, and second
Application belonging to user account is wechat enterprise, and wechat client and wechat server pass through network linking in the first user terminal,
As shown in figure 5, including contact person Svr (contact management's mould for managing contact information in wechat in wechat server
Block), and the wechat message Svr (wechat message managing module) of information receiving and transmitting between contact person in wechat is managed, likewise, the
Wechat enterprise client belonging to two user accounts can also pass through network linking, wechat enterprise service with wechat enterprise server
It also include the contact person Svr for managing contact information in wechat enterprise in device, certainly, the connection in wechat enterprise server
People Svr can be as shown in figure 5, the leaving office state of management contact person and contact person's leaving office inheritance logic etc., wechat enterprise
Server further includes wechat enterprise web administration end, which is mainly Personnel Who Left configuration replacement
(successor).
Therefore, in embodiments of the present invention, the instant messaging application visitor before executing step 102, in the first user terminal
Family end, that is, wechat client can locally be saved by step S1 to step S5 as shown in Figure 6 to update the first user terminal
Wechat client communication record in second user account attribute information, and then execute 102 when, can be by checking local guarantor
The attribute information of second user account in the wechat client communication record deposited, to judge whether second user is in leaving office state.
Step S1 to S5 shown in fig. 6, comprising:
Step S1: based on the web administration end in wechat enterprise server, the attribute information of second user is changed to leave office
State, the successor for configuring second user is third user；
Step S2: the attribute information of second user in synchronized update wechat enterprise server contact people Svr, that is, be changed to from
Duty state, and updating the successor of second user is third user；
Step S3: the leaving office state of second user is sent to wechat server by wechat enterprise server；
Step S4: the information that wechat server is sent according to wechat enterprise server updates the contact person of wechat server
The attribute information of second user in Svr；
Step S5: wechat client of the wechat server into the first user terminal sends the leaving office state letter of second user
Breath.
That is, wechat enterprise administrator is in wechat enterprise web administration end, by the people that leaves office in enterprise when second user is left office
Member is that the attribute information of second user is changed to leaving office state, is configured to substitute the succession of the Personnel Who Left for second user
Person, for example, Personnel Who Left administration page in wechat enterprise client shown in Fig. 7 a, is the more of leaving office state including attribute information
A Personnel Who Left and each Personnel Who Left are responsible for the user of service before leaving office, wechat enterprise administrator passes through wechat enterprise
Web administration end, responsible client distributes in successor, such as Fig. 7 b before can leaving office for any one Personnel Who Left, selection
The client " Wang Lei " of Personnel Who Left " Liu Anbei ", and in figure 7 c, select substitution Personnel Who Left " Liu Anbei " for client " king
It is of heap of stone " employee " Zhao Mingli " of service.
The leaving office state of above-mentioned second user can be sent in wechat enterprise server by wechat enterprise web administration end
Contact person Svr, and then contact person Svr is also changed accordingly.Meanwhile wechat enterprise server, it can be in wechat enterprise
Proxy Svr is called by across backstage Broker (across background communication), and the leaving office state of second user is sent to wechat service
The attribute information of second user account will be updated to leaving office state, together in wechat contact person Svr by device, wechat server
When, wechat server can also be by the logical of the leaving office state synchronized of second user account to the wechat client in the first user terminal
In letter record, and then the attribute information of the second user account in the address list of the first user terminal wechat client is also changed to
Leaving office state, therefore, when executing step 102, the wechat client in the first subscriber terminal equipment can be by checking local
The attribute information of second user account in the wechat address list of preservation, to judge whether second user is in leaving office state.
As a kind of optional mode, in embodiments of the present invention, apply belonging to the second user account and the first user
Instant messaging application in terminal is different, and application belonging to second user account is wechat enterprise, instant in the first user terminal
Communication applications are wechat, i.e. the instant messaging applications client of the first user terminal is wechat client, in above-mentioned steps 104,
Based on the account information of third user, establishing again can be according to step S6 shown in fig. 6 extremely with the session interface of third user account
S15 is executed, and step S6 to S15 shown in fig. 6 includes:
Step S6: with the session interface of the second user account, whether display is by the second user for the state of leaving office
It is switched to the interactive interface of third user；If obtaining when indicating without switching of the first user, S7 is thened follow the steps, is otherwise held
Row step S9；
Wechat client is sent to wechat server this not switched to instruction in the S7: the first user terminal of step, such as sends out
Give the wechat message Svr in wechat server；
Step S8: wechat message Svr into the first user terminal wechat client return for prompting second user can not
Receive the prompt information of the message of the first user transmission；
Switching instruction is being sent to wechat server by wechat client in the S9: the first user terminal of step；
Step S10: wechat server obtains the account for taking over the third user of second user to wechat enterprise server
Number information；
Step S11: wechat enterprise server feeds back the account for taking over the third user of second user to wechat server
Number information；
Step S12: the wechat message Svr in wechat server sends reliever relay's third user's account to wechat contact person Svr
Number information；
Step S13: good friend is added in third user account by the contact person Svr in wechat server；
Step S14: the address list of the middle wechat client in the first user terminal of wechat server synchronized update, i.e., logical
Good friend is added in third user account in news record；
Wechat client establishes the session interface with third user in the S15: the first user terminal of step.
That is, the wechat client in the first user terminal, can in the session interface of the second user account,
Whether display is switched to the second user for the state of leaving office the interactive interface of third user, such as interactive interface shown in Fig. 8, if
First user click in interactive interface shown in Fig. 8 " wouldn't ", wechat client in the first user terminal can should
It is sent to wechat server without switching instruction, the wechat message Svr in wechat server, based on user without switching
Instruction, wechat client of the meeting into the first user terminal are returned for reminding the first user, and second user will be unable to receive
The prompting message of the message of first user, and in the session interface display prompt information with second user, such as it is shown in Fig. 9
It is that " other side will be unable to your message received, you can choose switching for the reminder message of the session interface display of second user
It is your service to new enterprise wechat user ".
It is micro- in the first user terminal if the first user clicks " switching immediately " in interactive interface shown in Fig. 8
After switching instruction is sent to wechat server by letter client, the contact person Svr in wechat server can establish third
Friend relation between user account and the account of the first user, wechat server can also send to the first user terminal and establish
Friend relation between third user account and the account of the first user, and then update the wechat client in the first user terminal
In address list with the friend relation of third user, then, the wechat client in the first user terminal, based on foundation and third
The friend relation of user establishes the session interface with third user account.
As a kind of optional mode, in embodiments of the present invention, apply belonging to the second user account and the first user
When instant messaging in terminal applies identical, as listed above, the instant messaging in the first user terminal is applied and second uses
Application is wechat enterprise belonging to the account of family, and is referred to incorporated by reference to Figure 10, the wechat enterprise client in the first user terminal
The server applied belonging to server and second user account is wechat enterprise server, when second user is left office, enterprise
Wechat administrator is believed the attribute of Personnel Who Left in the contact person Svr of wechat enterprise server by wechat enterprise web-based management end
Breath is changed to leaving office state, can also be configured to substitute the successor of the Personnel Who Left for the Personnel Who Left.Meanwhile enterprise
The leaving office state of second user is sent to wechat enterprise client in the first user terminal by wechat server, and then by first
The attribute information of second user in the address list of user terminal wechat enterprise client, which synchronizes, is changed to leaving office state, therefore,
When executing step 102, the wechat enterprise client in the first subscriber terminal equipment can be by checking the enterprise locally saved
The attribute information of second user account in wechat address list, to judge whether second user is in leaving office state.
As a kind of optional mode, in embodiments of the present invention, apply belonging to the second user account and the first user
When instant messaging in terminal applies identical, the instant messaging in the first user terminal is applied applies with belonging to second user account
It is wechat enterprise, in above-mentioned steps 104, based on the account information of third user, establishes session circle with third user account
Face can specifically implement as follows, i.e. the wechat enterprise client of the first user terminal, can also with it is described
In the session interface of second user account, whether display is switched to the second user for the state of leaving office interaction circle of third user
Face, if user's selection does not switch, this can not switched instruction and be sent to enterprise by the wechat enterprise client of the first user terminal
Wechat server, the wechat enterprise message Svr in wechat enterprise server can be used based on the instruction that user does not switch to first
The wechat enterprise client of family terminal is returned for reminding the second user of the first user to will be unable to receive disappearing for the first user
The prompting message of breath, and in the session interface display prompt information with second user, if family selection switching, the first user are whole
The wechat enterprise client at end, the connection after switching instruction is sent to wechat enterprise server, in wechat enterprise server
It is that people Svr can establish friend relation between third user account and the account of the first user, and update the first user simultaneously
Friend relation in the wechat enterprise user client communication record of terminal between third user account and the account of the first user, then,
The wechat enterprise client of first user terminal can be established and third user account based on the friend relation with third user
Session interface.
It in practical applications, can be by the instant messaging control method in the embodiment of the present invention, using being related to using i.e.
When communication applications carry out business event exchange application scenarios in, the wechat in such application scenarios such as using terminal is looked forward to
The application scenarios of industry business exchange, the wechat enterprise in using terminal carry out the application scenarios etc. of business event exchange, in turn
The instant messaging control method in the embodiment of the present invention can be will pass through, to reduce the loss of corporate client caused by labor turnover
Risk, to achieve the purpose that the customer resources for preferably safeguarding enterprise.In practical applications, programming language can also be used
Such as C language, C Plus Plus, Java language, instant messaging control method based on the embodiment of the present invention develop special use
The program or APP of instant messaging applications client in controlling terminal, and then the instant messaging application client in using terminal
When end, the program or APP are called, to reduce the risk of the loss of corporate client caused by labor turnover.
Based on the same inventive concept, a kind of instant messaging control device is provided in the embodiment of the present invention, which is
When communicating control method specific implementation can be found in above method embodiment part description, overlaps will not be repeated, such as scheme
Shown in 11, which includes:
Opening unit 20, for according to the instruction unpack of the first user and the session interface of second user account, wherein institute
It states in the address list that the instant messaging that second user account is first user is applied, for providing business clothes for the first user
The social account of the enterprise staff of business；
Determination unit 21, for determining whether the attribute information of second user is leaving office state；
Acquiring unit 22, for the attribute information in second user be leaving office state when, then obtain take over it is described second use
The account information of the third user at family；
Unit 23 is established, for the account information based on the third user, establishes session circle with third user account
Face.
Optionally, described to establish unit, it is used for:
With the session interface of the second user account, whether display by the second user for the state of leaving office is switched to institute
State the interactive interface of third user；
Based on the interactive interface, when obtaining the switching instruction of the first user, established in instant messaging application with
The friend relation of the third user account；
Based on the friend relation, the session interface with third user account is established in instant messaging application.
Optionally, if being based on the interactive interface, when obtaining instruction of first user without switching, the foundation is single
Member is also used to:
In the session interface display with second user account for prompting the second user that can not receive described first
The prompt information for the message that user sends.
Optionally, described to establish unit, it is also used to:
Show the session interface with third user account established；
And in the session interface with third user account of foundation, display is for prompting first user can be with the
Three users mutually send out the prompt information of message.
Optionally, belonging to the second user account using with the instant messaging using it is identical when, acquired unit,
It is also used to:
To instant messaging application server, asking for the account information for obtaining the third user for taking over the second user is sent
It asks；
Obtain the account information of the third user of the instant messaging application server feedback.
Optionally, belonging to the second user account using from the instant messaging using it is different when, acquired unit,
It is also used to:
By the instant messaging application server, to the server applied belonging to the second user account, transmission is obtained
Take the request for taking over the account information of third user of the second user；
By the instant messaging application server, the server feedback applied belonging to the second user account is obtained
The account information of the third user.
Based on the same inventive concept, a kind of instant messaging control device is provided in the embodiment of the present invention, as shown in figure 12,
Including at least one processor 30 and at least one processor 31, wherein the memory 31 is stored with program, when described
When program is executed by the processor 30, so that the processor 30 executes a kind of instant messaging control method as shown above
Step.
Based on the same inventive concept, a kind of storage medium is provided in the embodiment of the present invention, the storage medium is stored with
Computer instruction, when the computer instruction is run on computers, so that computer executes one kind as shown above immediately
The step of communicating control method.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The shape for the computer program product implemented in usable storage medium (including but not limited to magnetic disk storage and optical memory etc.)
Formula.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (14)
1. a kind of instant messaging control method characterized by comprising
According to the session interface of the instruction unpack of the first user and second user account, wherein the second user account is institute
It states in the address list of instant messaging application of the first user, the social activity of the enterprise staff for providing business service for the first user
Account；
Whether the attribute information for determining second user is leaving office state, if so, obtaining the third use for taking over the second user
The account information at family；
Based on the account information of the third user, the session interface with third user account is established.
2. the method as described in claim 1, which is characterized in that the account information based on the third user, establish with
The session interface of third user account, specifically includes:
With the session interface of the second user account, whether display by the second user for the state of leaving office is switched to described the
The interactive interface of three users；
Based on the interactive interface, when obtaining the switching instruction of the first user, established in instant messaging application with it is described
The friend relation of third user account；
Based on the friend relation, the session interface with third user account is established in instant messaging application.
3. method according to claim 2, which is characterized in that if be based on the interactive interface, obtain the first user without
When the instruction of switching, then in the session interface display with second user account for prompting the second user that can not receive institute
State the prompt information of the message of the first user transmission.
4. the method as described in claim 1, which is characterized in that described to be established and third user in instant messaging application
After the session interface of account, the method also includes:
Show the session interface with third user account established；
And in the session interface with third user account of foundation, show for prompting first user that can use with third
Mutually send out the prompt information of message in family.
5. method according to any of claims 1-4, which is characterized in that apply belonging to the second user account and institute
State instant messaging using it is identical when, it is described obtain take over the second user third user account information, specifically:
To instant messaging application server, the request for obtaining the account information for the third user for taking over the second user is sent；
Obtain the account information of the third user of the instant messaging application server feedback.
6. method according to any of claims 1-4, which is characterized in that apply belonging to the second user account and institute
State instant messaging using it is different when, it is described obtain take over the second user third user account information, specifically:
It sends acquisition to the server applied belonging to the second user account by the instant messaging application server and connects
For the request of the account information of the third user of the second user；
By the instant messaging application server, the described of the server feedback applied belonging to the second user account is obtained
The account information of third user.
7. a kind of instant messaging control device characterized by comprising
Opening unit, for according to the instruction unpack of the first user and the session interface of second user account, wherein described second
User account is in the address list that the instant messaging of first user is applied, for providing the enterprise of business service for the first user
The social account of industry employee；
Determination unit, for determining whether the attribute information of second user is leaving office state；
When acquiring unit for the attribute information in second user is leaving office state, then obtains and take over the of the second user
The account information of three users；
Unit is established, for the account information based on the third user, establishes the session interface with third user account.
8. device as claimed in claim 7, which is characterized in that it is described to establish unit, it is used for:
With the session interface of the second user account, whether display by the second user for the state of leaving office is switched to described the
The interactive interface of three users；
Based on the interactive interface, when obtaining the switching instruction of the first user, established in instant messaging application with it is described
The friend relation of third user account；
Based on the friend relation, the session interface with third user account is established in instant messaging application.
9. device as claimed in claim 8, which is characterized in that if be based on the interactive interface, obtain the first user without
It is described to establish unit when the instruction of switching, it is also used to:
In the session interface display with second user account for prompting the second user that can not receive first user
The prompt information of the message of transmission.
10. device as claimed in claim 7, which is characterized in that it is described to establish unit, it is also used to:
Show the session interface with third user account established；
And in the session interface with third user account of foundation, show for prompting first user that can use with third
Mutually send out the prompt information of message in family.
11. such as the described in any item devices of claim 7-10, which is characterized in that belonging to the second user account using with
When the instant messaging applies identical, acquired unit is also used to:
To instant messaging application server, the request for obtaining the account information for the third user for taking over the second user is sent；
Obtain the account information of the third user of the instant messaging application server feedback.
12. such as the described in any item devices of claim 7-10, which is characterized in that belonging to the second user account using with
When the instant messaging applies different, acquired unit is also used to:
It sends acquisition to the server applied belonging to the second user account by the instant messaging application server and connects
For the request of the account information of the third user of the second user；
By the instant messaging application server, the described of the server feedback applied belonging to the second user account is obtained
The account information of third user.
13. a kind of instant messaging control device, which is characterized in that including at least one processor and at least one processor,
Wherein, the memory is stored with program, when described program is executed by the processor, so that the processor perform claim
It is required that the step of any one of 1~6 the method.
14. a kind of storage medium, which is characterized in that the storage medium is stored with computer instruction, when the computer instruction
When running on computers, so that the step of computer executes the method as described in claim 1-6 any claim.
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