CN111546353A - Intelligent service robot - Google Patents
Intelligent service robot Download PDFInfo
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- CN111546353A CN111546353A CN202010338526.6A CN202010338526A CN111546353A CN 111546353 A CN111546353 A CN 111546353A CN 202010338526 A CN202010338526 A CN 202010338526A CN 111546353 A CN111546353 A CN 111546353A
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- module
- service robot
- intelligent service
- luggage
- passenger
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- 230000003993 interaction Effects 0.000 claims abstract description 27
- 238000001514 detection method Methods 0.000 claims description 12
- 238000005303 weighing Methods 0.000 claims description 10
- 230000005855 radiation Effects 0.000 claims description 8
- 238000000034 method Methods 0.000 claims description 6
- 210000001503 joint Anatomy 0.000 claims description 5
- 230000008569 process Effects 0.000 claims description 4
- 238000001931 thermography Methods 0.000 claims description 4
- 230000036760 body temperature Effects 0.000 claims description 3
- 230000004044 response Effects 0.000 claims description 3
- 238000012546 transfer Methods 0.000 claims description 3
- 238000010586 diagram Methods 0.000 description 8
- 230000002159 abnormal effect Effects 0.000 description 3
- 238000007689 inspection Methods 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 238000004891 communication Methods 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 230000004807 localization Effects 0.000 description 1
- 238000010801 machine learning Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000005236 sound signal Effects 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
Images
Classifications
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/008—Manipulators for service tasks
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
- G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
- G01C21/20—Instruments for performing navigational calculations
- G01C21/206—Instruments for performing navigational calculations specially adapted for indoor navigation
-
- G—PHYSICS
- G01—MEASURING; TESTING
- G01G—WEIGHING
- G01G19/00—Weighing apparatus or methods adapted for special purposes not provided for in the preceding groups
- G01G19/40—Weighing apparatus or methods adapted for special purposes not provided for in the preceding groups with provisions for indicating, recording, or computing price or other quantities dependent on the weight
- G01G19/413—Weighing apparatus or methods adapted for special purposes not provided for in the preceding groups with provisions for indicating, recording, or computing price or other quantities dependent on the weight using electromechanical or electronic computing means
- G01G19/414—Weighing apparatus or methods adapted for special purposes not provided for in the preceding groups with provisions for indicating, recording, or computing price or other quantities dependent on the weight using electromechanical or electronic computing means using electronic computing means only
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01J—MEASUREMENT OF INTENSITY, VELOCITY, SPECTRAL CONTENT, POLARISATION, PHASE OR PULSE CHARACTERISTICS OF INFRARED, VISIBLE OR ULTRAVIOLET LIGHT; COLORIMETRY; RADIATION PYROMETRY
- G01J5/00—Radiation pyrometry, e.g. infrared or optical thermometry
- G01J5/0022—Radiation pyrometry, e.g. infrared or optical thermometry for sensing the radiation of moving bodies
- G01J5/0025—Living bodies
-
- G—PHYSICS
- G01—MEASURING; TESTING
- G01T—MEASUREMENT OF NUCLEAR OR X-RADIATION
- G01T1/00—Measuring X-radiation, gamma radiation, corpuscular radiation, or cosmic radiation
- G01T1/02—Dosimeters
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01J—MEASUREMENT OF INTENSITY, VELOCITY, SPECTRAL CONTENT, POLARISATION, PHASE OR PULSE CHARACTERISTICS OF INFRARED, VISIBLE OR ULTRAVIOLET LIGHT; COLORIMETRY; RADIATION PYROMETRY
- G01J5/00—Radiation pyrometry, e.g. infrared or optical thermometry
- G01J2005/0077—Imaging
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
Abstract
The invention provides an intelligent service robot which comprises an interaction unit, a motion navigation unit and a luggage consignment unit, wherein the interaction unit is used for interacting with a passenger, the motion navigation unit is used for navigating a walking route of the intelligent service robot, and the luggage consignment unit is used for providing luggage consignment service for the passenger, controlling the intelligent service robot to load the luggage of the passenger and conveying the luggage to a luggage consignment place. The intelligent service robot can provide automatic check-in and luggage consignment services for passengers.
Description
Technical Field
The invention relates to the technical field of robots, in particular to an intelligent service robot;
background
For large public places such as airports and the like, the places are generally large, and users who are not familiar with the places are easy to detour or walk by mistake, waste much time and cause a large amount of physical damage, so that good use experience is lacked. For the staff, as the number of users who receive the services every day is increased, security work, service work and detection work become heavier, and potential safety hazards are caused in some careless situations.
In addition, in an airport, although check-in services can be handled on a fixed service teller machine, passengers still need to queue up to handle luggage delivery when handling luggage delivery, which causes a complicated process and poor experience.
Disclosure of Invention
The invention aims to provide an intelligent service robot which can be used for helping passengers to handle luggage consignment.
The embodiment of the invention provides an intelligent service robot, which comprises an interaction unit, a motion navigation unit and a luggage consignment unit, wherein the interaction unit is used for interacting with a passenger, the motion navigation unit is used for navigating a walking route of the intelligent service robot, and the luggage consignment unit is used for providing luggage consignment service for the passenger, controlling the intelligent service robot to load the luggage of the passenger and convey the luggage to a luggage consignment place.
In an embodiment of the present invention, the intelligent service robot further includes:
and the self-service check-in unit is used for providing check-in service for passengers.
In an embodiment of the present invention, the self-service check-in unit includes:
the identity recognition module is used for recognizing the identity of the passenger;
and the printing module is used for printing the boarding check for the passenger.
In an embodiment of the present invention, the baggage consignment unit includes:
the luggage placement module is used for loading luggage of passengers;
the luggage weighing module is used for weighing luggage;
the charging module is used for charging the consignment of the luggage according to the weight of the luggage;
a baggage transfer module for transferring baggage to an X-ray machine conveyor at a baggage consignment location.
In an embodiment of the present invention, the motion guidance unit includes:
the free walking module is used for driving the intelligent service robot to walk;
the autonomous positioning module is used for positioning the position of the intelligent service robot;
the indoor navigation module is used for navigating the walking route of the intelligent service robot;
in an embodiment of the present invention, the motion navigation unit further includes:
the automatic obstacle avoidance module is used for controlling the intelligent service robot to avoid obstacles in the walking process;
the autonomous charging module is used for controlling the intelligent service robot to be in butt joint with a charging pile for charging;
and the fixed point cruise module is used for controlling the intelligent service robot to cruise on a set route.
In an embodiment of the present invention, the intelligent service robot further includes:
and the intelligent detection unit is used for detecting the surrounding environment and the passengers of the intelligent service robot.
In an embodiment of the present invention, the intelligent detection unit includes:
the camera module is used for shooting the pedestrian and identifying the face of the pedestrian;
the passport identification module is used for identifying passport data of passengers;
the infrared thermal imaging module is used for detecting a high-temperature object and detecting the body temperature of a human body;
and the nuclear radiation detection module is used for detecting the radiation dose of the current area.
In the embodiment of the invention, the interaction unit comprises a voice interaction module and a touch display module.
In the embodiment of the present invention, the voice interaction module includes:
the voice recognition module is used for recognizing the voice content and language of the passenger;
the dialogue module is used for outputting corresponding response voice according to the voice content of the passenger;
the dialogue recording module is used for recording and collecting the problems of the passengers;
and the sound source positioning module is used for identifying the sound source position of the passenger.
Compared with the prior art, the intelligent service robot comprises an interaction unit, a motion navigation unit and a luggage consignment unit, wherein the motion navigation unit is used for navigating a walking route of the intelligent service robot, a passenger can select luggage consignment service through the interaction unit, and the luggage consignment unit can control the intelligent service robot to load luggage of the passenger and convey the luggage to a luggage consignment position, so that the passenger is helped to convey the luggage without manual work; the passenger can also handle check-in service through the self-service check-in unit in the intelligent service robot, can handle check-in service and luggage consignment service together, has improved passenger's travel experience.
Drawings
Fig. 1 is a schematic diagram of an intelligent service robot according to a first embodiment of the invention;
FIG. 2 is a diagram of a voice interaction module according to a first embodiment of the present invention;
FIG. 3 is a schematic diagram of a motion navigation unit according to a first embodiment of the present invention;
fig. 4 is a schematic view of a baggage consignment unit according to a first embodiment of the present invention;
FIG. 5 is a block diagram of an intelligent service robot according to a first embodiment of the present invention;
FIG. 6 is a schematic diagram of an intelligent service robot according to a second embodiment of the invention;
FIG. 7 is a diagram of a self-check-in unit according to a second embodiment of the present invention;
fig. 8 is a schematic diagram of an intelligent service robot according to a third embodiment of the present invention.
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Detailed Description
As shown in fig. 1, in a first embodiment of the present invention, an intelligent service robot is provided, which includes an interaction unit 1, a motion navigation unit 2, a baggage consignment unit 3, and a central control unit 4.
The following description will be made separately.
And the interaction unit 1 is used for the intelligent service robot to interact with the passenger. The interaction unit 1 includes a voice interaction module (not shown) and a touch display module (not shown). Through the voice interaction module and the touch display module, a passenger can interact with the intelligent service robot in a voice mode and can also interact with the intelligent service robot in a touch mode. Through the interaction unit 1, the passenger may inquire a route and a map from the intelligent service robot, or request the intelligent service robot to perform a baggage consignment service and other services.
As shown in fig. 2, in the embodiment of the present invention, the voice interaction module includes a sound pickup 11, a dialog module 12, a voice recognition module 13, a dialog recording module 14, and a sound source localization module 15. The sound pickup 11 is used for acquiring a sound signal of a passenger. The dialogue module 12 is used for outputting corresponding response voice according to the voice content of the passenger. The voice recognition module 13 is used for recognizing the language of the passenger and controlling the dialogue module 12 to switch to corresponding languages to communicate with the passenger. The conversation recording module 14 is configured to record and collect the passenger's question, and store the recorded voice and the content of the voice converted into text in the local or cloud end, so that the intelligent service robot can perform machine learning. And the sound source positioning module 15 is used for identifying the sound source position of the passenger, so that the intelligent service robot automatically moves in the direction and realizes face-to-face communication with the passenger.
And the motion navigation unit 2 is used for navigating the walking route of the intelligent service robot. It should be noted that the intelligent service robot can move by itself, and therefore, the motion navigation unit 2 is arranged in the intelligent service robot and is used for controlling and navigating the intelligent service robot.
As shown in fig. 3, the motion navigation unit includes a free-walking module 21, an autonomous positioning module 22, an indoor navigation module 23, an automatic obstacle avoidance module 24, an autonomous charging module 25, and a fixed point cruise module 26. The following description will be made separately.
And the free walking module 21 is used for driving the intelligent service robot to walk.
And the autonomous positioning module 22 is configured to position the position of the intelligent service robot.
And the indoor navigation module 23 is configured to navigate a walking route of the intelligent service robot. Further, the indoor navigation module 23 may also provide a navigation route for the passenger according to the requirement of the passenger.
And the automatic obstacle avoidance module 24 is used for controlling the intelligent service robot to avoid obstacles in the walking process. Since the intelligent service robot may encounter pedestrians or other obstacles during walking, the automatic obstacle avoidance module 24 is used to identify and avoid the obstacles.
And the autonomous charging module 25 is used for controlling the intelligent service robot to be docked to a charging pile for charging.
And the fixed point cruise module 26 is used for controlling the intelligent service robot to cruise on a set route. The manager may set a cruising route for the intelligent service robot, and the fixed point cruising module 26 controls the intelligent service robot to cruise on the set route according to the setting of the manager.
The luggage consignment unit 3 is used for providing luggage consignment service for passengers, controlling the intelligent service robot to load the luggage of the passengers and convey the luggage to a luggage consignment place.
As shown in fig. 4, the baggage consignment unit 3 includes a baggage placement module 31, a baggage weighing module 32, a billing module 33, and a baggage transfer module 34. The baggage placement module 31 is used for loading baggage of passengers. The luggage weighing module 32 is used for weighing luggage. The billing module 33 is configured to bill for the consignment of the baggage according to the weight of the baggage. The baggage conveyor module 34 is adapted to convey baggage onto an X-ray conveyor belt at a baggage check-in location. Fig. 5 shows a schematic structural diagram of the intelligent service robot. In the figure, the intelligent service robot is provided with a hollow luggage compartment, and a conveyor belt is arranged at the bottom in the luggage compartment and is butted with the conveyor belt outside the luggage compartment. The luggage compartment is the luggage placement module 31, the conveyor belt at the bottom in the luggage compartment is the luggage conveying module 34, and the conveyor belt outside the luggage compartment is the conveyor belt of the X-ray machine at the luggage consignment place.
And the central control unit 4 is used for controlling the interaction unit 1, the motion navigation unit 2 and the luggage consignment unit 3.
At the airport, when the passenger used the intelligent service robot, can pass through the luggage check-in service is selected to interactive module 1, the intelligent service robot can propose the inquiry to some luggage safety and payment methods, can indicate after the passenger agrees how to put into luggage module 31 is placed to luggage, the cabin door is opened automatically to the intelligent service robot, waits to confirm to put the cabin door after luggage, carries out automatic weighing simultaneously, if overweight can indicate to carry out overweight payment charge, can print luggage receipt after accomplishing the payment, the passenger can pay close the real-time information of luggage by two-dimensional code. The intelligent service robot can automatically move to a luggage counter corresponding to a flight according to the information of the passenger, is in butt joint with an X-ray machine conveyor belt at the counter, automatically conveys the luggage to the X-ray machine for inspection, and finishes consignment, if the abnormal luggage is detected, the passenger can be remotely informed to go to the consignment counter for processing.
When the passenger uses the intelligent service robot, the passenger can select the baggage consignment service through the interaction module 1, the intelligent service robot can provide inquiry aiming at the safety and the payment mode of some baggage, the passenger can prompt the passenger how to put the baggage into the baggage placement module 31 after agreeing, the intelligent service robot automatically opens the cabin door, closes the cabin door after the passenger confirms to put the baggage, simultaneously carries out automatic weighing, if overweight can prompt to carry out overweight payment fee, can print the baggage receipt after finishing payment, and the passenger can pay attention to the real-time information of the two-dimensional code confirmed baggage. The intelligent service robot can automatically move to a luggage counter corresponding to a flight according to the information of the passenger, is in butt joint with an X-ray machine conveyor belt at the counter, automatically conveys the luggage to the X-ray machine for inspection, and finishes consignment, if the abnormal luggage is detected, the passenger can be remotely informed to go to the consignment counter for processing.
As shown in fig. 6, compared with the first embodiment of the present invention, in the second embodiment of the present invention, the intelligent service robot further includes a self-check-in unit 5. The self-check-in unit 5 is used for providing check-in service for passengers.
As shown in fig. 7, the self-service check-in unit 5 includes an identification module 51 and a printing module 52. The identity recognition module 51 is used for recognizing the identity of the passenger. The printing module 52 is used for printing the boarding check for the passenger.
When a passenger uses the intelligent service robot at an airport, the passenger can swipe an identity card, a passport or an electronic ticket number of a reserved air ticket, the identity recognition module 51 can automatically perform data matching according to the certificate number to confirm the identity of the passenger and the purchased air ticket, then the intelligent service robot can actively prompt some passenger taking-in cautionary items, self-service seat selection or manual seat selection can be performed after the passenger confirms, seats can be distributed according to the type of a space where the passenger purchases the air ticket, and the passenger can automatically print the boarding pass after confirming to complete a self-service boarding procedure.
The passenger can also select luggage consignment service through the interaction module 1, the intelligent service robot can provide inquiry aiming at some luggage safety and payment modes, the passenger can prompt the passenger how to put luggage into the luggage placement module after agreeing, the intelligent service robot automatically opens the cabin door, closes the cabin door after the passenger confirms that the luggage is put, and simultaneously carries out automatic weighing, if overweight, the passenger can prompt overweight payment fee, the luggage receipt can be printed after payment is completed, and the passenger can pay attention to the real-time information of the two-dimensional code to determine luggage. The intelligent service robot can automatically move to a luggage counter corresponding to a flight according to the information of the passenger, is in butt joint with an X-ray machine conveyor belt at the counter, automatically conveys the luggage to the X-ray machine for inspection, and finishes consignment, if the abnormal luggage is detected, the passenger can be remotely informed to go to the consignment counter for processing.
As shown in fig. 8, in the third embodiment of the present invention, compared with the second embodiment of the present invention, the intelligent service robot further includes an intelligent detection unit 6. The intelligent detection unit 6 is used for detecting the surrounding environment and passengers of the intelligent service robot.
The smart detection unit 6 includes a camera module (not shown), a passport identification module (not shown), an infrared thermal imaging module (not shown), and a nuclear radiation detection module (not shown). The camera module is used for shooting pedestrians and recognizing faces, and sending an alarm to the background when detecting that the pedestrians accord with the list library. The passport identification module is used for identifying passport data of passengers. The infrared thermal imaging module is used for detecting high-temperature objects and detecting the body temperature of a human body. The nuclear radiation detection module is used for detecting the radiation dose of the current area and giving an alarm when the radiation exceeds a limit value.
In summary, the intelligent service robot of the present invention includes an interaction unit, a motion navigation unit and a baggage consignment unit, wherein the motion navigation unit is configured to navigate a walking route of the intelligent service robot, a passenger can select a baggage consignment service through the interaction unit, and the baggage consignment unit can control the intelligent service robot to load and transport the baggage of the passenger to a baggage consignment location, so as to help the passenger transport the baggage without manual work; the passenger can also handle check-in service through the self-service check-in unit in the intelligent service robot, can handle check-in service and luggage consignment service together, has improved passenger's travel experience.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (10)
1. The intelligent service robot is characterized by comprising an interaction unit, a motion navigation unit and a luggage consignment unit, wherein the interaction unit is used for interacting with a passenger, the motion navigation unit is used for navigating a walking route of the intelligent service robot, the luggage consignment unit is used for providing luggage consignment service for the passenger, and the intelligent service robot is controlled to load luggage of the passenger and transport the luggage to a luggage consignment place.
2. The intelligent service robot of claim 1, further comprising:
and the self-service check-in unit is used for providing check-in service for passengers.
3. The intelligent service robot of claim 2, wherein the self check-in unit comprises:
the identity recognition module is used for recognizing the identity of the passenger;
and the printing module is used for printing the boarding check for the passenger.
4. The smart services robot of claim 1, wherein the baggage consignment unit comprises:
the luggage placement module is used for loading luggage of passengers;
the luggage weighing module is used for weighing luggage;
the charging module is used for charging the consignment of the luggage according to the weight of the luggage;
a baggage transfer module for transferring baggage to an X-ray machine conveyor at a baggage consignment location.
5. The intelligent service robot of claim 1, wherein the motion navigation unit comprises:
the free walking module is used for driving the intelligent service robot to walk;
the autonomous positioning module is used for positioning the position of the intelligent service robot;
and the indoor navigation module is used for navigating the walking route of the intelligent service robot.
6. The intelligent service robot of claim 5, wherein the motion navigation unit further comprises:
the automatic obstacle avoidance module is used for controlling the intelligent service robot to avoid obstacles in the walking process;
the autonomous charging module is used for controlling the intelligent service robot to be in butt joint with a charging pile for charging;
and the fixed point cruise module is used for controlling the intelligent service robot to cruise on a set route.
7. The intelligent service robot as claimed in claim 1, further comprising an intelligent detection unit for detecting surroundings and passengers of the intelligent service robot.
8. The intelligent service robot of claim 7, wherein the intelligent detection unit comprises:
the camera module is used for shooting the pedestrian and identifying the face of the pedestrian;
the passport identification module is used for identifying passport data of passengers;
the infrared thermal imaging module is used for detecting a high-temperature object and detecting the body temperature of a human body;
and the nuclear radiation detection module is used for detecting the radiation dose of the current area.
9. The intelligent service robot of claim 1, wherein the interaction unit comprises a voice interaction module and a touch display module.
10. The intelligent service robot of claim 1, wherein the voice interaction module comprises:
the voice recognition module is used for recognizing the voice content and language of the passenger;
the dialogue module is used for outputting corresponding response voice according to the voice content of the passenger;
the dialogue recording module is used for recording and collecting the problems of the passengers;
and the sound source positioning module is used for identifying the sound source position of the passenger.
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CN202010338526.6A CN111546353A (en) | 2020-04-26 | 2020-04-26 | Intelligent service robot |
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CN202010338526.6A CN111546353A (en) | 2020-04-26 | 2020-04-26 | Intelligent service robot |
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Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112132482A (en) * | 2020-09-30 | 2020-12-25 | 青岛通产智能科技股份有限公司 | Intelligent airport luggage extraction system |
CN114987655A (en) * | 2022-07-08 | 2022-09-02 | 武昌理工学院 | Artificial intelligence robot is used in guide of tourism sightseeing |
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CN104375417A (en) * | 2014-11-05 | 2015-02-25 | 济南大学 | Intelligent service robot in waiting hall |
KR20180038671A (en) * | 2016-10-07 | 2018-04-17 | 엘지전자 주식회사 | Airport robot and computer readable recording medium of performing operating method of thereof |
CN110587627A (en) * | 2019-09-30 | 2019-12-20 | 深圳市银星智能科技股份有限公司 | Airport service robot and robot management system |
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2020
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Patent Citations (5)
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WO2012092939A1 (en) * | 2011-01-05 | 2012-07-12 | Autoloader Gmbh | Baggage-loading system and method |
CN102663845A (en) * | 2012-04-28 | 2012-09-12 | 中国民航大学 | Self-service consignment and check-in machine for passengers |
CN104375417A (en) * | 2014-11-05 | 2015-02-25 | 济南大学 | Intelligent service robot in waiting hall |
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CN114987655A (en) * | 2022-07-08 | 2022-09-02 | 武昌理工学院 | Artificial intelligence robot is used in guide of tourism sightseeing |
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