CN111507485A - Household appliance maintenance service management system - Google Patents
Household appliance maintenance service management system Download PDFInfo
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- CN111507485A CN111507485A CN201910101671.XA CN201910101671A CN111507485A CN 111507485 A CN111507485 A CN 111507485A CN 201910101671 A CN201910101671 A CN 201910101671A CN 111507485 A CN111507485 A CN 111507485A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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Abstract
The invention relates to the technical field of household appliance maintenance service, in particular to a household appliance maintenance service management system which comprises a client and a maintenance service end, wherein the client is provided with a user login interface, the user login interface is linked with a main program interface, a maintenance brand resides in the main program interface, the maintenance brand is linked with an application maintenance interface, a management window is linked with maintenance management, the maintenance management is linked with a maintenance list, the maintenance list is linked with a maintenance form, the maintenance form is linked with a distribution window, the distribution window is linked with a maintenance worker number, the maintenance worker number is linked with a sending order information window, and the sending order information window is linked with a maintenance worker receiving end through the internet technology. According to the invention, the corresponding household appliance brand can be conveniently found by the client for maintenance application, so that the customer service experience is greatly improved; through the internet technology, the standardized, scientific and automatic management of household appliance maintenance is enhanced, the workload of household appliance workers is reduced, and the service cost is reduced.
Description
Technical Field
The invention relates to the technical field of electric maintenance service, in particular to a household appliance maintenance service management system.
Background
Domestic appliance markets in China do not have a complete after-sale service system, and manufacturers have to build self-sale and after-sale networks in order to face market competition while producing. At present, the maintenance method of the household appliance is greatly different from the previous method. The method is used as pure production quality and technology extension service. After-sales agents for distribution enterprises are very important and also provide new information to consumers. The manufacturer also provides certain technical data, maintenance accessories, and after-sales service funds to the sales merchant. The merchant provides after-market repair services for the product to the customer through its own repair station. With the development of economy, the social division of labor becomes more clear, and the defect that the time-limited after-sale service cannot fill the lifelong service cannot meet the requirements of consumers. The update and update problems of products, the transformation problems of enterprises and the problem of closing of enterprises all lead to the appearance of a plurality of products without after-sale service in society. The prospect is good certainly, the technology is ambitious, and honest credit is the future of the maintenance industry.
In the prior art, when a customer needs to maintain a household appliance, the customer firstly finds a brand business contact way and then makes a call for reservation, and maintenance service personnel cannot follow up in real time, so that the maintenance time is often delayed.
Disclosure of Invention
The invention aims to solve the defects in the prior art and provides a household appliance maintenance service management system.
In order to achieve the purpose, the invention adopts the following technical scheme:
a household appliance maintenance service management system comprises a client and a maintenance service end, wherein the client is provided with a user login interface, the user login interface is linked with a main program interface, the main program interface is resident with a maintenance brand, the maintenance brand is linked with an application maintenance interface, the application maintenance interface is linked with a storage confirmation after the maintenance information is filled in, the storage confirmation is connected with a deposit payment window, the deposit payment window generates a maintenance application form after completing payment, the maintenance service end is provided with a management window, the management window is linked with maintenance management, the maintenance management is linked with a maintenance list, the maintenance list is linked with a maintenance list, the maintenance list is linked with a distribution window, the distribution window is linked with a maintenance worker number, the maintenance staff number link has the sending dispatch information window, and the sending dispatch information window is linked with the maintenance staff receiving end through the internet technology.
Preferably, the user login interface is provided with an authority window, and is provided with a login user name and a login password.
Preferably, the maintenance request form is linked to the maintenance service end through the internet technology.
Preferably, the maintenance form is generated by a maintenance application form.
Preferably, the maintenance personnel receiving end is provided with a receiving window, and the receiving window is linked with a confirmation order receiving end.
Preferably, the confirmation order receiving link is connected to a dispatch success window arranged in the dispatch window.
Preferably, the dispatch success window generates order information, the content of the generated order information includes maintenance date, maintenance staff information and contact information, and the order information is sent to the client by staff.
Compared with the prior art, the invention provides a household appliance maintenance service management system, which has the following beneficial effects:
according to the invention, the corresponding household appliance brand is conveniently found by the client side for maintenance application, and the customer service experience is greatly improved.
The invention enhances the standardized, scientific and automatic management of the maintenance of the household appliances by the internet technology, lightens the workload of the working personnel of the household appliances and reduces the service cost.
According to the invention, clients and household appliance workers can see the order dispatching progress in real time through the Internet technology.
Drawings
Fig. 1 is a schematic structural diagram of an overall household appliance maintenance service management system according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it is to be understood that the terms "upper", "lower", "front", "rear", "left", "right", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, are merely for convenience in describing the present invention and simplifying the description, and do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be construed as limiting the present invention.
Referring to fig. 1, a home appliance maintenance service management system includes a client and a maintenance service end, the client is provided with a user login interface, the user login interface is linked with a main program interface, the main program interface resides in a maintenance brand, the maintenance brand is linked with an application maintenance interface, the application maintenance interface is linked with a storage confirmation after filling in maintenance information, the storage confirmation is connected with a deposit payment window, the deposit payment window generates a maintenance request form after completing payment, the maintenance service end is provided with a management window, the management window is linked with maintenance management, the maintenance management is linked with a maintenance list, the maintenance list is linked with a maintenance form, the maintenance form is linked with a distribution window, the distribution window is linked with a maintenance worker number, the maintenance worker number is linked with a distribution information window, and the sending order information window is linked with a maintenance personnel receiving end through an internet technology.
The user login interface is provided with an authority window, and is provided with a login user name and a login password.
The maintenance request form is linked to the maintenance service end through the internet technology.
The maintenance form is generated by a maintenance application form.
The maintenance personnel receiving end is provided with a receiving window, and the receiving window is linked with a confirmation order receiving end.
The order receiving confirmation link is connected with a dispatching success window arranged in the dispatching window.
The dispatching success window generates order information, the content of the generated order information comprises maintenance date, maintenance personnel information and contact information, and the order information is sent to the client by the staff.
When the maintenance platform is used, a client is opened by a client, a login user name and a login password are input in an authority window of a user login interface for login, a maintenance brand is selected in a main program interface, a maintenance application interface is entered, maintenance information is filled in and then is stored and confirmed, a subscription payment window pays a subscription to generate a maintenance request form, the maintenance request form generates a maintenance form in a maintenance list of a maintenance service end through an interconnection technology, a worker opens a dispatching window, selects a work number of the maintenance worker and sends a dispatching information window to a receiving window in a maintenance worker receiving end, the maintenance worker confirms the receipt and generates order information in the dispatching window in the maintenance service end, and the order information is sent to the client by the worker for the client to check and follow.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (7)
1. A household appliance maintenance service management system comprises a client and a maintenance service end, and is characterized in that the client is provided with a user login interface, the user login interface is linked with a main program interface, a maintenance brand resides in the main program interface, the maintenance brand is linked with an application maintenance interface, the application maintenance interface is linked with a storage confirmation after filling maintenance information, the storage confirmation is connected with a deposit payment window, the deposit payment window generates a maintenance application form after completing payment, the maintenance service end is provided with a management window, the management window is linked with maintenance management, the maintenance management is linked with a maintenance list, the maintenance list is linked with a maintenance form, the maintenance form is linked with a distribution window, the distribution window is linked with a maintenance worker number, the maintenance worker number is linked with a distribution information window, and the sending order information window is linked with a maintenance personnel receiving end through an internet technology.
2. The system as claimed in claim 1, wherein the user login interface is configured with an authority window, a login user name and a login password.
3. The system as claimed in claim 1, wherein the service request form is linked to the service end via internet technology.
4. A home appliance servicing management system according to claim 1, wherein the servicing form is generated by a servicing request form.
5. A home appliance maintenance service management system according to claim 1, wherein the maintenance person receiving end is provided with a receiving window, and the receiving window is linked with a confirmation receipt.
6. The system as claimed in claim 5, wherein the confirmation order is linked to a dispatch success window provided in the dispatch window.
7. The system as claimed in claim 6, wherein the dispatch success window generates order information, the content of the generated order information includes a service date, service personnel information and a contact information, and the order information is sent to the client by a worker.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910101671.XA CN111507485A (en) | 2019-01-30 | 2019-01-30 | Household appliance maintenance service management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910101671.XA CN111507485A (en) | 2019-01-30 | 2019-01-30 | Household appliance maintenance service management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN111507485A true CN111507485A (en) | 2020-08-07 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910101671.XA Pending CN111507485A (en) | 2019-01-30 | 2019-01-30 | Household appliance maintenance service management system |
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Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| AUPQ673100A0 (en) * | 2000-04-06 | 2000-05-04 | Limberis, Jim | System and method for creating and searching web sites |
| CA2284409A1 (en) * | 1999-09-29 | 2001-03-29 | Peter T. O'brien | Computer system and method for electronic commerce incorporating multiple wholesale supplier, multiple fulfillment centers and retailer remuneration |
| CN106203884A (en) * | 2016-07-22 | 2016-12-07 | 深圳棋致科技有限公司 | One is visited shuttle service management and device |
| CN106920189A (en) * | 2015-12-24 | 2017-07-04 | 上海徐房房屋维急修中心 | Home repair joint disposal system and method based on internet and mobile communication |
| CN107292405A (en) * | 2017-08-16 | 2017-10-24 | 倪润坤 | Electric appliances service online order platform |
| CN107330524A (en) * | 2017-06-20 | 2017-11-07 | 北京市运输管理技术支持中心 | A kind of motor vehicle maintenance management service system |
| CN109214531A (en) * | 2018-09-19 | 2019-01-15 | 陕西绿之领新能源科技有限公司 | Electric vehicle industry integrated service system |
-
2019
- 2019-01-30 CN CN201910101671.XA patent/CN111507485A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CA2284409A1 (en) * | 1999-09-29 | 2001-03-29 | Peter T. O'brien | Computer system and method for electronic commerce incorporating multiple wholesale supplier, multiple fulfillment centers and retailer remuneration |
| AUPQ673100A0 (en) * | 2000-04-06 | 2000-05-04 | Limberis, Jim | System and method for creating and searching web sites |
| CN106920189A (en) * | 2015-12-24 | 2017-07-04 | 上海徐房房屋维急修中心 | Home repair joint disposal system and method based on internet and mobile communication |
| CN106203884A (en) * | 2016-07-22 | 2016-12-07 | 深圳棋致科技有限公司 | One is visited shuttle service management and device |
| CN107330524A (en) * | 2017-06-20 | 2017-11-07 | 北京市运输管理技术支持中心 | A kind of motor vehicle maintenance management service system |
| CN107292405A (en) * | 2017-08-16 | 2017-10-24 | 倪润坤 | Electric appliances service online order platform |
| CN109214531A (en) * | 2018-09-19 | 2019-01-15 | 陕西绿之领新能源科技有限公司 | Electric vehicle industry integrated service system |
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