CN111193939B

CN111193939B - Online video mutual-help method and device, electronic equipment and storage medium

Info

Publication number: CN111193939B
Application number: CN201911207224.9A
Authority: CN
Inventors: 张新磊
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2019-11-29
Filing date: 2019-11-29
Publication date: 2021-06-15
Anticipated expiration: 2039-11-29
Also published as: CN111193939A

Abstract

The application relates to the technical field of internet, and discloses an online video mutual aid method, an online video mutual aid device, electronic equipment and a storage medium, wherein the method comprises the following steps: responding to an online mutual-help request sent by a receiver through a mutual-help client, and acquiring receiver information corresponding to a receiver identifier in the online mutual-help request; transmitting the facilitator information of at least one candidate facilitator matched with the facilitator information to the mutual assistance client so that the mutual assistance client displays the facilitator information of each candidate facilitator; responding to a line connection request triggered by the helped person after the helped person selects the helper information of the target helper from the displayed candidate helper information, and establishing communication connection for the mutual-help client and the mutual-help client of the target helper so that the target helper provides online help for the helped person through the communication connection. Furthermore, a credit system is established for the assistant, and the credit information of the assistant is stored by using a block chain technology so as to ensure the safety of the credit information.

Description

Online video mutual-help method and device, electronic equipment and storage medium

Technical Field

The present application relates to the field of internet technologies, and in particular, to an online video mutual assistance method, apparatus, electronic device, and storage medium.

Background

At present, the mutual-help mode of the network mutual-help platform is that a helped person issues a help seeking case through the mutual-help platform to carry out financing, and the mutual-help platform gives the financed money to the helped person. The existing mutual aid mode can only help the disabled in fund, and can not solve the difficulty and inconvenience of the disabled in daily life, for example, a patient with visual impairment needs to go to a hospital for a consultation, but no one can lead the disabled.

Disclosure of Invention

The embodiment of the application provides an online video mutual help method, an online video mutual help device, electronic equipment and a storage medium, so that a helper can provide online help for a helped person in an online video mode, and difficulties encountered by the helped person are effectively solved in real time.

In one aspect, an embodiment of the present application provides an online video mutual aid method, including:

responding an online mutual-help request sent by a receiver through a mutual-help client, and acquiring receiver information corresponding to a receiver identifier in the online mutual-help request;

transmitting the facilitator information of at least one candidate facilitator matched with the facilitator information to the mutual assistance client so as to enable the mutual assistance client to display the facilitator information of each candidate facilitator;

responding to a line connection request triggered by the helped person after the helped person selects the helper information of the target helper from the displayed candidate helper information, and establishing communication connection for the mutual-help client and the mutual-help client of the target helper so that the target helper provides online help for the helped person through the communication connection.

responding to an online mutual-help instruction sent by a helped person through a mutual-help client, and sending an online mutual-help request to a background server, wherein the online mutual-help request comprises a helped person identifier, so that the background server returns the helper information of at least one candidate helper matched with the helped person information;

receiving and displaying facilitator information for the at least one candidate facilitator;

responding to the operation that the helped person selects a target helper from the displayed candidate helper information, and sending a connection request to the background server to enable the background server to establish communication connection for the mutual-help client and the mutual-help client of the target helper, so that the target helper provides online help for the helped person through the communication connection.

In one aspect, an embodiment of the present application provides an online video mutual aid device, including:

the system comprises an acquisition module, a mutual assistance client and a mutual assistance server, wherein the acquisition module is used for responding to an online mutual assistance request sent by a helped person through a mutual assistance client and acquiring the information of the helped person corresponding to the helped person identifier in the online mutual assistance request;

the matching module is used for sending the facilitator information of at least one candidate facilitator matched with the facilitator information to the mutual assistance client so as to enable the mutual assistance client to display the facilitator information of each candidate facilitator;

and the connecting module is used for responding to a connecting request triggered by the helped person after the helped person selects the helper information of the target helper from the displayed candidate helper information, and establishing communication connection between the mutual-help client and the mutual-help client of the target helper so that the target helper provides online help for the helped person through the communication connection.

Optionally, the matching module is further configured to determine, according to a matching result between the requirement information of the helped person in the online mutual assistance request and the personal capability information of the currently online assistor, an assistor that matches the requirement information of the helped person from the currently online assistor.

Optionally, the matching module is further configured to obtain a credit score of the matched facilitator from the blockchain; and determining a preset number of the helpers with the credit score ranked in the front as candidate helpers according to the ranking of the credit scores of the matched helpers from high to low.

The online video mutual-help device in the embodiment of the application further comprises an updating module, a credit score updating module and a credit score updating module, wherein the updating module is used for updating the credit score of the target helpers according to the evaluation information aiming at the target helpers after the communication connection is finished; storing the evaluation information for the target assistant and the updated credit score of the target assistant on the block chain.

Optionally, the evaluation information includes: and the language score and/or the score information aiming at the target assistant sent by the assistant through the mutual assistant client, wherein the language score is determined according to the audio data sent to the mutual assistant client of the assistant by the mutual assistant client of the target assistant after the communication connection is established.

Optionally, the updating module is further configured to convert the audio data into text data; and determining the language score corresponding to the target assistant according to the number of preset sensitive words contained in the text data.

Optionally, the online video mutual aid device according to the embodiment of the present application further includes a limiting module, configured to prohibit the updated credit score from being stored in the block chain if the number of times that the credit score of the same facilitator is updated in a unit time period exceeds a preset number of times.

Optionally, the online video mutual assistance device of the embodiment of the application further includes an authority setting module, configured to modify the mutual assistance authority of the facilitator whose credit score is lower than the credit threshold from available to unavailable.

Correspondingly, the matching module is specifically configured to determine, according to a matching result of the demand information of the helped person in the online mutual assistance request and the personal capability information of the currently online assistor whose mutual assistance authority is available, an assistor that matches the demand information of the helped person from the helpers whose currently online mutual assistance authority is available.

the system comprises a sending module, a background server and a service module, wherein the sending module is used for responding to an online mutual-help instruction sent by a helped person through a mutual-help client and sending an online mutual-help request to the background server, and the online mutual-help request comprises a helped person identifier so that the background server returns the helper information of at least one candidate helper matched with the helped person information;

a display module for receiving and displaying the facilitator information of the at least one candidate facilitator;

the sending module is further configured to send a connection request to the background server in response to an operation of the helped person selecting a target helper from the displayed candidate helper information of the helped person, so that the background server establishes a communication connection for the mutual-assistance client and the mutual-assistance client of the target helper, and the target helper provides online help for the helped person through the communication connection.

Optionally, the display module is further configured to display a mutual aid scoring page in response to a communication connection ending instruction sent by the helped person through the mutual aid client.

The online video mutual-aid device of the embodiment of the application further comprises a scoring module, which is used for responding to scoring operation aiming at the mutual-aid scoring page and determining scoring information aiming at the target assistant.

The sending module is further configured to send the scoring information to the background server, so that the background server updates the credit score of the target facilitator according to the scoring information.

In one aspect, an embodiment of the present application provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of any one of the methods when executing the computer program.

In one aspect, an embodiment of the present application provides a computer-readable storage medium having stored thereon computer program instructions, which, when executed by a processor, implement the steps of any of the above-described methods.

In one aspect, an embodiment of the present application provides a computer program product or a computer program comprising computer instructions stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions to cause the computer device to perform the method provided in any of the various alternative implementations of control of TCP transmission performance described above.

According to the online video mutual-help method, the online video mutual-help device, the electronic equipment and the storage medium, the helpers are recommended to the helpers online by matching the information of the helpers and the helpers, and communication connection is established for the mutual-help clients of the helpers and the helpers, so that the helpers provide help for the helpers in an online video mode, the difficulty met by the helpers is effectively solved in real time, great convenience is provided for the disabled, and the life quality of the disabled is improved. In addition, the possibility of artificially improving the credit value in the mutual assistance process can be reduced by taking the credit value on the basis of the block chain as a guarantee, the credit value can not be falsified, the trust obstacle caused by lack of cognition, credit perception and the like between a helper and a helper is solved, the mutually untrusted barrier is broken through the block chain technology, the online video mutual assistance becomes a social normality, so that more disabled people can quickly and confidently find the proper helper, and the disabled people can be better helped to solve the difficulty in life.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings needed to be used in the embodiments of the present application will be briefly described below, and it is obvious that the drawings described below are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

FIG. 1 is a block diagram illustrating a block chain according to an embodiment of the present invention;

fig. 2 is a schematic view of an application scenario of an online video mutual aid method according to an embodiment of the present application;

fig. 3 is a schematic flowchart of an online video collaboration method according to an embodiment of the present application;

FIG. 4A is a schematic diagram of an operation interface of a mutual aid client during a process from the initiation of an online mutual aid request to the establishment of a communication connection by a helped person;

FIG. 4B is a schematic illustration of an interface for operation of the mutual aid client of the target facilitator;

FIG. 5 is a flowchart illustrating a process for determining candidate helpers matching with the helped party information according to an embodiment of the present application;

fig. 6A is a schematic flowchart of an online video collaboration method according to an embodiment of the present application;

fig. 6B is a schematic flowchart of an online video collaboration method according to an embodiment of the present application;

FIG. 7 is a schematic diagram of a mutual aid scoring page provided in accordance with an embodiment of the present application;

FIG. 8 is a flowchart illustrating a process for determining a language score corresponding to a target facilitator according to an embodiment of the present disclosure;

FIG. 9 is a schematic structural diagram of an online video collaboration device according to an embodiment of the present application;

FIG. 10 is a schematic structural diagram of an online video collaboration device according to an embodiment of the present application;

fig. 11 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application.

For convenience of understanding, terms referred to in the embodiments of the present application are explained below:

the block chain (Blockchain) is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, a consensus mechanism, an encryption algorithm and the like. The blockchain is essentially a decentralized database, which is a string of blocks associated by using cryptography, and transaction data of a batch of network transactions is recorded in each block for verifying the validity (anti-counterfeiting) of the transaction data and generating the next block. Referring to fig. 1, an optional schematic diagram of a Block Structure (Block Structure) in the present application is shown, where each Block includes a hash value of a transaction record stored in the Block (hash value of the Block) and a hash value of a previous Block, and the blocks are connected by the hash values to form a Block chain. The block may include information such as a time stamp at the time of block generation.

Live broadcast, namely internet live broadcast, refers to an activity of continuously releasing real-time information to the public in the form of video, audio, pictures and texts and the like based on the internet.

The helped person refers to a user who has relatively inconvenient life and needs help of other people.

The assistant refers to a user who has a certain skill and can provide help for the helped person through the network.

The terminal equipment: the electronic device can be mobile or fixed, and can be used for installing various applications and displaying objects provided in the installed applications. For example, a mobile phone, a tablet computer, various wearable devices, a vehicle-mounted device, a Personal Digital Assistant (PDA), a point of sale (POS), or other electronic devices capable of implementing the above functions may be used.

The application comprises the following steps: i.e. application programs, computer programs that can perform one or more services, typically have a visual display interface that can interact with a user, for example electronic maps and wechat, are referred to as applications. Some applications require the user to install the terminal device, and some applications do not require application installation, such as individual applets in the WeChat. The applet can be used without downloading or installing, and the user can open the application by scanning or searching.

A Client (Client), also called Client, refers to a program corresponding to a server and providing local services to clients. Except for some application programs which only run locally, the application programs are generally installed on common clients and need to be operated together with a server. After the internet has developed, the more common clients include web browsers used on the world wide web, email clients for receiving and sending emails, and client software for instant messaging. For this kind of application, a corresponding server and a corresponding service program are required in the network to provide corresponding services, such as database services, e-mail services, etc., so that a specific communication connection needs to be established between the client and the server to ensure the normal operation of the application program.

WAI-ARIA (Web access Initiative-access Rich Internet Applications) refers to a barrier-free Web application technology, and mainly aims at a visually-impaired user, for example, when the user browses a Web page, the content displayed on the Web page can be played and read by using auxiliary equipment (such as a screen reader and screen reading software), and the ARIA can enable the screen reader to accurately identify the content in the Web page, so that the visually-impaired user can also read the content without a barrier.

Any number of elements in the drawings are by way of example and not by way of limitation, and any nomenclature is used solely for differentiation and not by way of limitation.

In a specific practice process, a mutual help mode of the network mutual help platform is that a helped person issues a help seeking case through the mutual help platform to fund, the mutual help platform gives the funded money to the helped person, the mutual help mode can only help the handicapped person on the fund, and the difficulty and inconvenience of the handicapped person in daily life cannot be solved, for example, a patient with visual disorder needs to go to a hospital for a double-consultation, but no person can lead the help.

Therefore, the inventor of the application develops a mutual-help client, and a helped person can input an online mutual-help instruction through the mutual-help client to trigger the mutual-help client to send an online mutual-help request to a background server; the background server responds to the online mutual-help request, obtains the information of the helped person corresponding to the identification of the helped person in the online mutual-help request, and sends the information of the helpers of at least one candidate helpers matched with the information of the helped person to the mutual-help client of the helped person; the mutual-help client of the helped person displays the information of the helpers of all the candidate helpers, and the helped person selects a target helper from the displayed information of the helpers so as to trigger the mutual-help client to send a connection request to the background server; the background server responds to the connection request and establishes communication connection for the mutual aid client of the helped person and the mutual aid client of the target helper, so that the target helper provides online help for the helped person through the communication connection. Furthermore, a credit system is established for the helpers and the helpees, and the credit information of the helpers and the helpees is stored by using a block chain technology so as to ensure the safety of the credit information.

After introducing the design concept of the embodiment of the present application, some simple descriptions are provided below for application scenarios to which the technical solution of the embodiment of the present application can be applied, and it should be noted that the application scenarios described below are only used for describing the embodiment of the present application and are not limited. In specific implementation, the technical scheme provided by the embodiment of the application can be flexibly applied according to actual needs.

Fig. 2 is a schematic view of an application scenario of the online video mutual assistance method according to the embodiment of the present application. The application scenario includes a plurality of terminal devices 201 (including terminal device 201-1, terminal device 201-2, … … terminal device 201-n), a backend server 202, and a blockchain 203. The terminal devices 201 and the background server 202 are connected through a wireless or wired network, any plurality of terminal devices 201 can interact with each other through the background server 202, such as video chat, voice chat, text and image sending, and the background server 202 and the block chain 203 are connected through a wireless or wired network. The terminal device 201 includes, but is not limited to, a mobile phone, a mobile computer, a tablet computer, a media player, a smart wearable device, and other mobile smart devices capable of video call. The background server 202 may be a server, a server cluster composed of several servers, or a cloud computing center.

In a possible application scenario, a mutual-assistance client is installed in the terminal device 201 shown in fig. 2, and a user may open the mutual-assistance client, and input an online mutual-assistance instruction through the mutual-assistance client, to trigger the mutual-assistance client to send an online mutual-assistance request to the background server 202 through the terminal device 201. The background server 202 responds to the online mutual-help request, obtains the information of the helped person corresponding to the helped person identification in the online mutual-help request, and sends the information of the helpers of at least one candidate helpers matched with the information of the helped person to the mutual-help client of the helped person. The mutual aid client of the helped person displays the information of the helpers of the candidate helpers, and the helped person selects a target helper from the displayed information of the helpers so as to trigger the mutual aid client to send a connection request to the background server 202. The background server 202 responds to the connection request, and establishes communication connection for the mutual aid client of the helped person and the mutual aid client of the target helper, so that the target helper provides online help for the helped person through the communication connection. The communication connection may be a video call connection or a voice call connection, so that a video call or a voice call may be performed between the helped person and the assistant.

In another possible application scenario, a social client is installed in the terminal device 201 shown in fig. 2, and a user can perform video chat, voice chat, text image transmission, and the like with other users through the social client, for example, the social client may be a wechat client, a live broadcast client, and specifically, an application program for implementing the function of the above-mentioned mutual aid client is added to an existing social client through a small program or a manner of adding a function module.

Taking a live broadcast client as an example, an online mutual-help function can be added in the existing live broadcast client, a helped person clicks the 'live broadcast mutual-help' to trigger the online mutual-help function, the live broadcast client is triggered to send an online mutual-help request to a live broadcast server, and the online mutual-help request comprises a helped person identifier. And the live broadcast server responds to the online mutual-help request, acquires the helper information corresponding to the helper identification in the online mutual-help request, and sends the helper information of at least one candidate helper matched with the helper information to the live broadcast client of the helper. The live client of the helped person displays the information of the helpers of the candidate helpers, and the helped person selects a target helper from the displayed information of the helpers so as to trigger the live client to send a connection request to the live server. The live broadcast server responds to the connection request, communication connection is established for the live broadcast client of the helped person and the live broadcast client of the target helper, so that the target helper provides online help for the helped person through the established communication connection, the communication connection can be video call connection or voice call connection, and the specific communication connection mode can be selected by the helped person. The helped person and the helper are users registered on the live broadcast platform, and the information of the helped person and the helper is stored in the live broadcast server. The matching between the helped person and the helped person is completed by multiplexing massive user information in the existing live broadcast platform, the communication connection between the helped person and the helped person is completed by utilizing the real-time video stream transmission technology of the live broadcast client and the live broadcast server, and the online mutual-help function is quickly realized.

Certainly, an online mutual-aid applet for realizing the corresponding functions of the mutual-aid client can also be developed, the online mutual-aid applet is opened in the social client, an online mutual-aid request is sent to a background server for realizing the online video mutual-aid function so as to complete the matching of the helped person and the helped person, the communication connection between the helped person and the helped person is completed by utilizing the communication technology of the social client, and the online mutual-aid function is quickly realized, wherein the video call connection can be established by utilizing the video technology of the social client, or the voice call connection can be established by utilizing the voice call technology of the social client. The specific implementation manner is similar to that of the live client, and is not described again.

In one possible application scenario, the application scenario shown in fig. 2 further includes a blockchain 203. The background server 202 and the blockchain 203 are connected through a wireless or wired network.

Referring to fig. 2, the blockchain 203 refers to a system for performing data sharing between nodes, the blockchain 203 may include a plurality of nodes 2031, and the plurality of nodes 2031 may refer to respective servers in the blockchain 203. Each node 2031 may receive input information during normal operation and maintain shared data within the blockchain 203 based on the received input information. In order to ensure information intercommunication within the blockchain 203, there may be an information connection between each node in the blockchain 203, and information transmission may be performed between the nodes through the information connection. For example, when an arbitrary node in the blockchain 203 receives input information, other nodes in the blockchain 203 acquire the input information according to a consensus algorithm, and store the input information as data in shared data, so that the data stored on all nodes in the blockchain 203 are consistent.

Each node in the block chain 203 has a corresponding node identifier, and each node in the block chain 203 may store node identifiers of other nodes in the block chain 203, so that the generated block is broadcast to other nodes in the block chain 203 according to the node identifiers of other nodes. Each node may maintain a node identifier list as shown in the following table, and store the node name and the node identifier in the node identifier list correspondingly. The node identifier may be an IP (Internet Protocol) address and any other information that can be used to identify the node, and table 1 only illustrates the IP address as an example.

Node name	Node identification
		Node 1	117.114.151.174
Node 2	117.116.189.145
		…	…
Node N	119.123.789.258

The background server 202 can store the information (which may include personal information, credit information, mutual assistance information, etc.) of the helped person and the helped person into the block chain 203, so as to prevent the information from being tampered randomly, improve the credibility of the information, realize the verification and tracing of the information, and provide safety guarantee for the online mutual assistance service.

Of course, the method provided in the embodiment of the present application is not limited to be used in the application scenario shown in fig. 2, and may also be used in other possible application scenarios, and the embodiment of the present application is not limited. The functions that can be implemented by each device in the application scenario shown in fig. 2 will be described in the following method embodiments, and will not be described in detail herein.

To further illustrate the technical solutions provided by the embodiments of the present application, the following detailed description is made with reference to the accompanying drawings and the detailed description. Although the embodiments of the present application provide the method operation steps as shown in the following embodiments or figures, more or less operation steps may be included in the method based on the conventional or non-inventive labor. In steps where no necessary causal relationship exists logically, the order of execution of the steps is not limited to that provided by the embodiments of the present application.

The following describes the technical solution provided in the embodiment of the present application with reference to the application scenario shown in fig. 2.

Referring to fig. 3, an embodiment of the present application provides an online video mutual assistance method, including the following steps:

s301, the mutual-help client V1 responds to an online mutual-help instruction sent by the helped person through the mutual-help client, and sends an online mutual-help request to the background server, wherein the online mutual-help request comprises the helped person identification.

In specific implementation, both the helped person and the helper who use the mutual-help client have unique ID identifications. For convenience of description, the ID identification of the helpee is referred to as the helpee identification, and the ID identification of the facilitator is referred to as the facilitator identification. The helpee ID in the online mutual-help request is an ID used when the helpee logs in the mutual-help client V1.

S302, the background server responds to the online mutual-help request sent by the mutual-help client V1, and obtains the information of the helpers corresponding to the helpers identification in the online mutual-help request.

In one possible embodiment, the helped person information may be stored in a user information database corresponding to the background server, and the user information database may be a database in the background server or a database independent of the background server. Similarly, the facilitator information may also be stored in the user information database.

In a possible implementation manner, the helped person information and the helper information can also be stored in the block chain shown in fig. 2, when necessary, the background server queries the helped person information and the helper information from the block chain, so that the helped person information and the helper information are prevented from being maliciously tampered by a user, the information credibility is improved, a relatively credible and safe basic environment is created for the user during matching and selection, and the safe and effective operation of the mutual-help process is guaranteed.

In one possible embodiment, the user information database and the blockchain may store the helpee information and the facilitator information synchronously. The background server can periodically verify whether the information in the user information database is correct or not through the helpee information and the helper information stored in the block chain, and revise the information in the user information database based on the information in the block chain, so that a relatively credible and safe basic environment is manufactured for the user on the aspects of matching and selection. And when the helped person information is matched with the helper information, the helped person information and the helper information are quickly acquired from the user information database to be matched.

And S303, the background server sends the facilitator information of at least one candidate facilitator matched with the facilitator information to the mutual aid client V1.

In specific implementation, the background server may obtain the facilitator information of the currently online facilitator, match the facilitator information with the facilitator information, determine one or more candidate facilitators, and send the facilitator information of the candidate facilitator to the mutual assistance client V1. The currently online helpers refer to the helpers currently using the mutual assistance client, and the helpers can immediately provide help for the helped persons.

S304, the mutual aid client V1 receives and displays the assistant information of at least one candidate assistant.

In specific implementation, after receiving the candidate facilitator information of the candidate facilitator sent by the background server, the mutual assistance client V1 displays the candidate facilitator information of the candidate facilitator for the helpee to browse. The displayed facilitator information may be nicknames, head portraits, personal ability labels, historical scores, number of mutual assistance, etc. of the facilitators to assist the helped person in selecting a suitable favorite facilitator.

In specific implementation, when the helped person is a vision-impaired patient, a page non-obstacle component realized based on wai-aria technology can be installed in the terminal device used by the helped person, and based on the page non-obstacle component, the helped person can control the terminal device to broadcast and read the content displayed on the mutual-help client through keys on the terminal device. For example, the facilitator information of at least one candidate facilitator may be displayed on the broadcast mutual aid client V1 through the page barrier-free component, and when the facilitator information interested by the facilitator is broadcast, the facilitator may select the operation of the facilitator through a key input, thereby triggering the terminal device to send the connection request to the background server.

Certainly, when the helped person is a vision-impaired patient, the background server can also directly send the information of the candidate helpers with the highest matching degree to the mutual-help client of the helped person without the selection of the helped person; or after the background server determines the candidate assistant with the highest matching degree, the background server directly establishes communication connection between the mutual aid client V1 and the mutual aid client V2 of the target assistant, so that the target assistant provides online help for the helped person through the communication connection.

S305, the mutual aid client V1 responds to the operation of the receiver selecting the target assistant from the displayed assistant information of the candidate assistant, and sends a connection request to the background server.

In specific implementation, the helped person can select one candidate as the target helper by clicking the candidate helpers displayed on the mutual aid client V1, and meanwhile, the mutual aid client V1 sends a connection request to the background server in response to the operation of the helped person selecting the target helper, wherein the connection request includes the helper identifier of the target helper selected by the helped person.

S306, the background server responds to the connection request sent by the mutual-aid client V1, communication connection is established between the mutual-aid client V1 and the mutual-aid client V2 of the target assistant, and therefore the target assistant provides online help for the helped person through the communication connection.

The communication connection in the embodiment of the present application includes, but is not limited to, a video call connection, a voice call connection, and the like.

In specific implementation, the background server initiates a communication connection request to the mutual aid client V2 of the target assistant according to the assistant identifier in the connection request, and the mutual aid client V2 responds to the communication connection request to complete establishment of communication connection between the mutual aid client V1 and the mutual aid client V2, so that the assistant and the target assistant can make a real-time call through the established communication connection.

Referring to FIG. 4A, a schematic diagram of the operation interface of the mutual aid client from the initiation of the online mutual aid request to the establishment of the communication connection is shown for the helped person. The person to be helped has visual impairment and the person who wishes to be helped can direct his/her way. The helped person inputs an online mutual-help instruction by clicking a 'live broadcast mutual-help' control in a first operation interface 401 displayed by the mutual-help client, and the mutual-help client is triggered to send an online mutual-help request to the background server, wherein the online mutual-help request comprises the helped person identification. After receiving the information of the candidate helpers returned by the background server, the mutual-help client jumps to the second operation interface 402, displays the information of the helpers of the candidate helpers in the second operation interface 402, and the helpers can select the target helpers by clicking the head portraits of the candidate helpers and trigger the mutual-help client to send a connection request with the target helpers to the background server. The background server sends a communication connection request to the mutual-aid client of the target assistant, the operation interface of the mutual-aid client of the target assistant is shown in fig. 4B, and the target assistant clicks an "answer" button in a third operation interface 404 displayed by the mutual-aid client to complete the establishment of the communication connection. In the online mutual assistance, the helped person needs to obtain the guided help, so the helped person can select the communication connection mode of the video call, and the video call connection is established between the target helped person and the mutual assistance client of the helped person. After the establishment of the video call connection is completed, the mutual-help client of the helped person jumps to the first video interface 403, starts a camera of the terminal device to acquire the environment around the helped person, displays the picture shot by the camera in real time on the first video interface 403, sends the shot picture to the mutual-help client of the target helped person in real time in a video streaming mode, and simultaneously displays the implementation video picture sent by the mutual-help client of the target helped person on the first video interface 403. After the establishment of the video call connection is completed, the mutual-help client of the target assistant jumps to the second video interface 405, receives the video stream sent by the mutual-help client of the helped person and displays the video stream in the second video interface 405 in real time, simultaneously starts the camera of the mutual-help client of the target assistant, and transmits the video picture of the target assistant collected by the camera to the mutual-help client of the helped person in real time, so that the target assistant can see the surrounding environment of the helped person in real time and guide the helped person in a voice mode. Referring to fig. 4B, the target assistant may also send a text to the mutual assistant client of the helped person, and the mutual assistant client of the helped person may also send a text to the target assistant client, for example, when the helped person has a hearing disorder, the target assistant may listen to the sound around the helped person through a video call connection, and then inform the sound around the helped person (such as a train whistle, a station broadcast, a speaker of the surrounding person, etc.) through sign language or text sending, help the hearing disorder patient to know the surrounding situation, or know the words spoken by the surrounding person, and further communicate with the surrounding person.

According to the online video mutual-help method, the helpers are recommended to the helpers online by matching the information of the helpers and the helpers, and communication connection is established between the helpers and the mutual-help clients of the helpers, so that the helpers provide help for the helpers in an online conversation mode, the difficulty encountered by the helpers is effectively solved in real time, great convenience is provided for the disabled, and the life quality of the disabled is improved.

On the basis of any of the above embodiments, the background server may determine at least one candidate facilitator matching the helped party information by: and determining the helpers matched with the demand information of the helpers from the current online helpers according to the matching result of the demand information of the helpers in the online mutual-help request and the personal capability information of the current online helpers.

During specific implementation, the helpers can upload user information to the background server through the mutual-help client, wherein the user information comprises but is not limited to names, identification information, ages, sexes, places of daily use and the like, so that registration of the helpers is completed, or the mutual-help client is authorized to acquire the user information of the mutual-help client on a live broadcast platform or a social platform in an authorization mode, so that registration of the helpers is completed. After the registration is completed, the assistant needs to refine the personal ability information, which refers to the ability the assistant has to determine which help the assistant can provide to the helped person. Specifically, personal ability information can be perfected by selecting one or more personal ability item labels, such as a psychological consultant, a rehabilitation teacher, a guidance arrival person and the like, matching and recommendation can be performed subsequently by using the personal ability item labels, and a user can upload special skill certificates to prove the competence of the user, such as professional skill certificates of a psychological consultant, a rehabilitation teacher and a teacher certificate. The user information, the personal ability item label, the special skill certification and the like can be stored in a user information database or a block chain as the information of the facilitator.

Similarly, the helped person also needs to upload user information to the background server through the mutual assistance client, where the user information includes, but is not limited to, user name, identification information, age, gender, frequent place, handicap proof, and the like, to complete registration of the helped person, or authorize the mutual assistance client to obtain user information of the mutual assistance client on a live broadcast platform or a social contact platform through an authorization manner, to complete registration of the helped person. After the registration is completed, the helped person needs to perfect the personal life capability labels, such as vision disorder, walking disorder, life closure, psychological burden and the like, and basic information of the helped person can be mastered based on the contents, so that the mutual aid platform and the helpers can more clearly know the requirements of the helped person. The user information and the human vitality label can be used as the helped person information to be stored in the user information database or the block chain.

In specific implementation, before initiating an online mutual-aid request, a helped person can input the requirement information of the mutual-aid through a mutual-aid client, namely, the help required to be acquired by the mutual-aid is determined, so that a proper helper can be recommended to the helped person.

On the basis, the demand information of the helped person in the online mutual-help request, the personal life capability label of the helped person and the personal capability information of the current online helpers can be matched, and the helpers matched with the demand information of the helpers are determined from the current online helpers according to the matching result.

For example, the helped person has visual impairment and wants to go to a hospital for review, after the helped person inputs the demand information of the hospital through the mutual-help client, the mutual-help client initiates an online mutual-help request to the background server, the background server acquires the demand of the user wanting to go to the hospital from the demand information of the helped person in the online mutual-help request, and the helped person has visual impairment, and then the helped person can be matched with the helpers with personal capability item labels such as 'approach to the road' and the like. For another example, if the person to be helped needs rehabilitation training, the person to be helped can be matched with a facilitator having a personal ability label such as "rehabilitee".

In practical application, the matching relationship between the helped person and the helper can be determined according to practical application scenes and requirements, and the embodiment of the application does not limit the specific matching relationship.

According to the method, the proper helpers are recommended for the helpers in a matching mode according to the requirement information of the helpers, the personal life capacity labels of the helpers and the personal capacity information of the helpers, under the condition that the touch sense and the sense of the helpers are relatively not perfect, the trouble of selection and screening of the helpers is avoided, and the most direct, quick and effective online mutual-help service is provided for the helpers.

On the basis of any embodiment, when the assistant registers, credit scores (such as sesame credit or WeChat credit) or personal credit information of the assistant on other platforms can be acquired, and the initial credit score of the assistant on the mutual assistance platform can be determined according to the credit scores or the personal credit information. And then, adjusting the initial credit score of the helper according to the information such as the quality, the times and the like of the mutual help service provided by the helper for the helped person to obtain the credit score of the helper on the mutual help platform.

Similarly, when the helped person registers, credit score (such as sesame credit or WeChat credit) or personal credit information of the helped person can be obtained, and the initial credit score of the helped person on the mutual-help platform can be determined according to the credit score or the personal credit information. And then, adjusting the initial credit score of the helped person according to the performance of the helped person in the process of receiving the mutual-help service, the evaluation of the helpers and other information to obtain the credit score of the helped person on the mutual-help platform.

In particular, credit scores of the facilitator and the beneficiary can be stored in the blockchain to ensure that the information cannot be tampered, thereby creating a relatively trusted and secure base environment for the user.

On the basis of the credit score, the helpers can be matched and recommended according to the credit score, for example, the helpers with high credit scores are preferentially recommended to the helpers. Specifically, referring to fig. 5, the background server may determine at least one candidate facilitator matching the facilitator information by:

s501, according to the matching result of the demand information of the helped person in the online mutual-help request and the personal ability information of the current online helpers, the helpers matched with the demand information of the helped person are determined from the current online helpers.

And S502, acquiring the credit score of the matched assistant from the block chain.

S503, according to the ranking of the credit scores of the matched helpers from high to low, determining the preset number of helpers with the highest ranking of the credit scores as candidate helpers.

The preset number in the embodiment of the present application may be determined according to actual application requirements, and may be, for example, a number of 4 or 6, and is not limited herein.

For example, if the preset number is 6 and there are 10 helpers matching with the requirement information of the helped person, the credit scores of the 10 helpers are obtained from the block chain, the 10 helpers are sorted in the order of the credit scores from high to low, and the top 6 helpers are selected as candidate helpers.

Based on the method shown in fig. 5, for the disabled people with certain obstacles in life, the method can help the helped people to solve the difficulty in life by guaranteeing based on the credit score on the blockchain and searching for the suitable helpers for the helped people more quickly and securely.

On the basis of any one of the above embodiments, the method of the embodiment of the present application further includes: after the communication connection is finished, the background server updates the credit score of the target assistant according to the evaluation information aiming at the target assistant, and stores the evaluation information aiming at the target assistant and the updated credit score of the target assistant to the block chain.

In particular implementation, the evaluation information may include at least one of: language scoring, scoring information, etc. The language score is determined according to the audio data sent to the mutual aid client of the helped person by the mutual aid client of the target helper after the communication connection is established. The scoring information is the scoring information aiming at the target helpers and sent by the helped persons through the mutual assistance client.

In specific implementation, after communication connection is finished, namely after the online mutual-help service is finished, a helped person can submit evaluation aiming at a target helped person to a background server through a mutual-help client, the background server can update credit value of the target helped person based on the evaluation submitted by the helped person, a closed loop is formed in matching, mutual-help, evaluation and credit system construction, and the helped person is effectively supervised to provide help for the helped person.

Referring to fig. 6A, after step S306, the online video mutual assistance method according to the embodiment of the present application further includes the following steps:

s601, the mutual aid client V1 responds to a communication connection ending instruction input by the helped person through the mutual aid client V1, and a mutual aid scoring page is displayed.

S602, responding to the scoring operation aiming at the mutual aid scoring page, the mutual aid client V1 determines scoring information aiming at the target assistant.

In specific implementation, the mutual aid scoring page can refer to fig. 7, and the helped person can select the grade scoring information such as "very good", "satisfactory", "general", "poor" and "very poor" to evaluate the service of the target helped person. The mutual-aid client can also display more specific label scoring information, for example, the evaluation label can be 'doing things and patience', 'guiding in place', 'attitude is bad', etc., for the helped person to select. In addition, the helped person can also manually input the evaluation words of the target helpers on the mutual aid scoring page.

S603, the mutual-aid client V1 sends the scoring information aiming at the target assistant to the background server.

S604, the background server updates the credit score of the target assistant according to the scoring information aiming at the target assistant.

In specific implementation, the background server may convert the rating score information into corresponding scores, for example, 10 scores for "very good", "satisfactory", "5 scores for" general "," 0 score for "poor", "5 scores for" very poor ", and-10 scores for" very poor ", so as to add or subtract the credit score accordingly. The corresponding relationship between the grade scoring information and the score can be set according to requirements, and the embodiment of the application is not limited. When the scoring information for the target assistant is label scoring information, a score corresponding to each evaluation label can be preset, for example, the score of a positive evaluation label such as "do-work patience" is 1, and the score of a negative evaluation label such as "attitude is bad" is-1.

In the implementation, the background server acquires the credit score A of the target assistant from the block chain_nThen, the score corresponding to the scoring information is added to the credit score A_nGet the credit score A_n+1Credit score A_n+1Credit scores for targeted contributors are stored in the user information database and blockchain. When the credit score of the target assistant is acquired later, the updated credit score a is acquired_n+1I.e. each time the latest credit score is obtained. Meanwhile, the scoring information aiming at the target contributor and the updated credit score can be stored in the blockchain, so that the verification can be carried out when the user disagrees with the credit score.

S605, the background server stores the grading information aiming at the target assistant and the updated credit score of the target assistant on the block chain.

Further, referring to fig. 6B, the online video mutual assistance method according to the embodiment of the present application further includes the following steps:

s606, the mutual aid client V1 sends a communication connection end request to the backend server in response to the communication connection end instruction.

S607, the background server responds to the communication connection ending request and sends a mutual assistance ending request to the mutual assistance client V2.

And S608, responding to the mutual aid ending request, and displaying a mutual aid scoring page for evaluating the helped person by the mutual aid client V2.

And S609, the mutual aid client V2 responds to the scoring operation aiming at the mutual aid scoring page, and the scoring information aiming at the helped person is determined.

S610, the mutual-aid client V2 sends the scoring information aiming at the helped person to the background server.

S611, the background server updates the credit score of the helped person according to the scoring information aiming at the helped person.

And S612, the background server stores the scoring information aiming at the helped person and the updated credit score of the helped person to the block chain.

The mutual aid scoring page displayed on the mutual aid client of the contributor is similar to the mutual aid scoring page displayed on the mutual aid client of the helped person, and reference is made to fig. 7. The manner of updating the credit score of the helped person according to the scoring information for the helped person is the same as the manner of updating the credit score of the helped person according to the scoring information for the target helped person, and is not repeated.

The credit score of the helped person is updated based on the evaluation submitted by the helpers, a closed loop is formed on matching, mutual help, evaluation and credit system construction, the behavior of the helped person in the help receiving process is effectively specified, and mutual help can be carried out civilized and orderly.

In specific implementation, referring to fig. 8, the background server may determine the language score corresponding to the target assistant by:

s801, acquiring audio data sent to the mutual-aid client of the helped person by the mutual-aid client of the target helper after the communication connection is established.

In the specific implementation process, in the communication connection process, the background server stores the video stream transmitted between the mutual-aid client of the target assistant and the mutual-aid client of the helped person, wherein the video stream comprises video data and audio data.

S802, converting the acquired audio data into text data.

In particular, the audio data can be converted into text data by the existing speech-to-text speech recognition technology.

And S803, determining the language score corresponding to the target assistant according to the number of the preset sensitive words contained in the text data.

In practice, the preset is sensitiveThe words are some predetermined defamation, foul or < 35881; > adversary words or unintelligent words. The presence of preset sensitive words in the text data indicates the presence of defamation, slur or/35881 of the target facilitator, the case of a cursory, or insufficient politeness of the target facilitator's terminology, for which a corresponding deduction of the credit score of the target facilitator is required. For example, a preset sensitive word corresponding to d can be set₁Score, language score C₁＝d₁N₁Wherein N is₁The number of the preset sensitive words contained in the text data. Suppose that before the mutual assistance, the credit score of the target assistant is A_nAfter the mutual assistance is finished, the credit score of the target assistant is A_n+1＝A_n-C₁Here, the credit score obtained does not take into account the influence of the score information of the beneficiary.

Furthermore, the service attitude and the service condition of the target assistant can be judged according to the tone size and the like of the target assistant, so that the language score of the target assistant is determined.

In specific implementation, more judgment rules can be set to standardize the service of the target assistant, the language scoring rules can be referred to, the number of violation times of the target assistant in one mutual assistance process can be counted, the corresponding deduction value is determined, and the credit value is adjusted based on the deduction value. For this reason, it is assumed that before the present mutual aid, the credit score of the target facilitator is A_nAfter the mutual assistance, the credit score of the target assistant is as follows:

wherein S is a score determined based on the scoring information, and a specific manner of calculating S may refer to the manner shown in fig. 6A, d_iDeduct value, N, for violating rule i once_iAnd m is the number of the rules, wherein m is the number of times that the target assistant violates the rule i in the mutual assistance process.

The background server may determine the language score corresponding to the helped person by analyzing the audio data sent by the mutual-assistance client of the helped person to the mutual-assistance client of the target helped person after the communication connection is established. The manner of calculating the credit score of the helped person can refer to the manner of calculating the credit score of the target helper, and is not described in detail.

In practical application, any of the assistant and the helped person using the mutual aid client can inquire the information of any of the assistant and the helped person through the mutual aid client, wherein the information comprises personal information, personal capability information, credit score, mutual aid record, scoring information and the like, so that the assistant can better know the trouble of the helped person, and the helped person can be assisted to select a more appropriate assistant. Specifically, helpers and helpers participating in online video mutual assistance can submit query requests for a certain user (including the helpers and the helpers) to a background server through a mutual assistance client; after receiving the query request, the background server can trace back all credit information (including credit values, mutual aid records, scoring information and the like) of the user in the block chain through the hash value of the block head, generate a credit report, feed the credit report back to the mutual aid client side sending the query request, and record a query log at the same time.

On the basis of any one of the above embodiments, the online video mutual assistance method according to the embodiment of the present application further includes the following steps: and modifying the mutual aid authority of the contributor or the helpee with the credit score lower than the credit threshold value from available to unavailable.

Correspondingly, step S501 specifically includes: and according to the matching result of the demand information of the helped person in the online mutual-help request and the personal capability information of the current online helpers with available mutual-help authority, determining the helpers matched with the demand information of the helped person from the helpers with available current online mutual-help authority. Namely, when matching, only the online contributors with the mutual aid authority being available are matched, and the contributors with the mutual aid authority being unavailable are prohibited from participating in matching.

In specific implementation, credit scores of a helper and a helpee can be detected regularly, mutual aid permission of the helper or the helpee is immediately modified to be unavailable once the credit score of a certain helper or helpee is detected to be lower than a credit threshold, the mutual aid permission is prohibited to provide help for the unavailable helper to the helpee within a specified time, and mutual aid permission is prohibited to initiate a mutual aid request for the available helpee. Alternatively, after each update of the credit score, it may be checked whether the updated credit score is below the credit threshold. Therefore, certain restriction can be performed on the assistant and the helped person, and the assistant and the helped person are supervised to use the mutual-help client in a normative and civilized manner.

When the specified time length is exceeded, the mutual aid authority of the assistant or the assistant receiver with the credit score value lower than the credit threshold value can be changed from unavailable to available, and therefore the assistant or the assistant receiver can continue to use the online video mutual aid function. The specified duration can be set according to actual requirements, for example, the specified duration can be 1 hour, 1 day or 1 week, the times that the helpers or helpers are marked as unavailable can be counted, the more the times, the longer the specified duration, and when serious violation occurs and repeated teaching is not changed, the helpers or helpers can be even prohibited from using the mutual-assistance client to perform mutual assistance permanently.

In particular, the method can also be used for rewarding the helpers with the credit values higher than the high score threshold value so as to stimulate the helpers to improve the service quality, and meanwhile, adding privilege identifiers to the head portraits of the helpers with the credit values higher than the high score threshold value so as to improve the probability of the helped persons for selecting the high credit helpers.

When a helper or a receiver participating in a certain online mutual-assistance service disagrees with the calculation of the scoring information, the language score or the credit score, a complaint request aiming at the online mutual-assistance service can be submitted to a background server through a mutual-assistance terminal, and after a worker of a mutual-assistance platform verifies that a problem really exists, the complaint request modifies the scoring information, the language score or the credit score and other information in the online mutual-assistance service aiming at the complaint request and stores the revised information in a block chain.

On the basis of any one of the above embodiments, the online video mutual assistance method according to the embodiment of the present application further includes the following steps: and if the number of times of updating the credit score of the same assistant in the unit time period exceeds the preset number of times, forbidding to store the updated credit score on the block chain. The preset times can be set according to application requirements, and the embodiment of the application is not limited.

When a user is found to submit online service tasks for a short time to update the credit score, and the number of submissions exceeds a preset number, the possibility that the user brushes the credit score is determined, and the user is prohibited from attempting to update the credit score.

The block chain method can reduce the possibility of artificially improving the credit value in the mutual assistance process, ensure that the credit value can not be falsified, solve the trust obstacle between a helper and a helped person caused by lack of cognition, credit perception and the like, break the mutually untrusted barrier through the block chain technology, and enable online video mutual assistance to become a social normality, so that more disabled persons can quickly and confidently find suitable helpers, and better help the disabled persons to solve the difficulty in life.

As shown in fig. 9, based on the same inventive concept as the online video mutual assistance method, the embodiment of the present application further provides an online video mutual assistance device 90, which includes an obtaining module 901, a matching module 902, and a connecting module 903.

An obtaining module 901, configured to respond to an online mutual-assistance request sent by a helped person through a mutual-assistance client, and obtain information of the helped person corresponding to a helped person identifier in the online mutual-assistance request.

A matching module 902, configured to send, to the mutual aid client, the facilitator information of at least one candidate facilitator that matches the facilitator information, so that the mutual aid client displays the facilitator information of each candidate facilitator.

A line connection module 903, configured to respond to a line connection request triggered after the helped person selects the target helper information of the target helper from the displayed candidate helper information, and establish a communication connection between the cooperative client and the cooperative client of the target helper, so that the target helper provides online help for the helped person through the communication connection.

Optionally, the matching module 902 is further configured to determine, according to a matching result between the requirement information of the helped person in the online mutual assistance request and the personal capability information of the currently online assistor, an assistor that matches the requirement information of the helped person from the currently online assistor.

Optionally, the matching module 902 is further configured to obtain a credit score of the matched facilitator from the blockchain; and determining a preset number of the helpers with the credit score ranked in the front as candidate helpers according to the ranking of the credit scores of the matched helpers from high to low.

Optionally, the update module is further configured to: converting the audio data into text data; and determining the language score corresponding to the target assistant according to the number of preset sensitive words contained in the text data.

Correspondingly, the matching module 902 is specifically configured to determine, according to a matching result of the demand information of the helped person in the online mutual assistance request and the personal capability information of the currently online assistor whose mutual assistance authority is available, an assistor that matches the demand information of the helped person from the helpers whose currently online and mutual assistance authority is available.

As shown in fig. 10, based on the same inventive concept as the online video mutual assistance method, the embodiment of the present application further provides an online video mutual assistance device 100, which includes a sending module 1001 and a display module 1002.

A sending module 1001, configured to send an online mutual assistance request to a background server in response to an online mutual assistance instruction sent by a helped person through a mutual assistance client, where the online mutual assistance request includes a helped person identifier, so that the background server returns, by using the online mutual assistance instruction, information of at least one candidate helper matched with the helped person information.

A display module 1002, configured to receive and display the facilitator information of the at least one candidate facilitator.

The sending module 1001 is further configured to send, in response to an operation of the helped person selecting a target helper from the displayed candidate helper information of the helped person, a connection request to the background server, so that the background server establishes a communication connection for the mutual assistance client and the mutual assistance client of the target helped person, and the target helped person provides online help for the helped person through the communication connection.

Optionally, the display module 1002 is further configured to display a mutual aid scoring page in response to a communication connection ending instruction sent by the helped person through the mutual aid client.

The online video mutual aid device 100 of an embodiment of the present application further includes a scoring module, configured to determine scoring information for the target facilitator in response to a scoring operation for the mutual aid scoring page.

The sending module 1001 is further configured to send the scoring information to the background server, so that the background server updates the credit score of the target facilitator according to the scoring information.

The online video mutual-help device and the online video mutual-help method provided by the embodiment of the application adopt the same inventive concept, can obtain the same beneficial effects, and are not repeated herein.

Based on the same inventive concept as the online video mutual assistance method, the embodiment of the present application further provides an electronic device, which may be specifically a desktop computer, a portable computer, a smart phone, a tablet computer, a Personal Digital Assistant (PDA), a server, and the like. As shown in fig. 11, the electronic device 110 may include a processor 1101 and a memory 1102.

The Processor 1101 may be a general purpose Processor, such as a Central Processing Unit (CPU), a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware components, and may implement or execute the methods, steps, and logic blocks disclosed in the embodiments of the present Application. A general purpose processor may be a microprocessor or any conventional processor or the like. The steps of a method disclosed in connection with the embodiments of the present application may be directly implemented by a hardware processor, or may be implemented by a combination of hardware and software modules in a processor.

Memory 1102, which is a non-volatile computer-readable storage medium, may be used to store non-volatile software programs, non-volatile computer-executable programs, and modules. The Memory may include at least one type of storage medium, and may include, for example, a flash Memory, a hard disk, a multimedia card, a card-type Memory, a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Programmable Read Only Memory (PROM), a Read Only Memory (ROM), a charged Erasable Programmable Read Only Memory (EEPROM), a magnetic Memory, a magnetic disk, an optical disk, and so on. The memory is any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer, but is not limited to such. The memory 1102 in the embodiments of the present application may also be circuitry or any other device capable of performing a storage function to store program instructions and/or data.

The embodiment of the present application provides a computer-readable storage medium for storing computer program instructions for the electronic device, which includes a program for executing the online video mutual aid method.

The computer storage media may be any available media or data storage device that can be accessed by a computer, including but not limited to magnetic memory (e.g., floppy disks, hard disks, magnetic tape, magneto-optical disks (MOs), etc.), optical memory (e.g., CDs, DVDs, BDs, HVDs, etc.), and semiconductor memory (e.g., ROMs, EPROMs, EEPROMs, non-volatile memory (NAND FLASH), Solid State Disks (SSDs)), etc.

According to an aspect of the application, a computer program product or computer program is provided, comprising computer instructions, the computer instructions being stored in a computer readable storage medium. The processor of the computer device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions to cause the computer device to perform the online video mutual aid method provided in the above-mentioned various alternative implementations.

The above embodiments are only used to describe the technical solutions of the present application in detail, but the above embodiments are only used to help understanding the method of the embodiments of the present application, and should not be construed as limiting the embodiments of the present application. Modifications and substitutions that may be readily apparent to those skilled in the art are intended to be included within the scope of the embodiments of the present application.

Claims

1. An online video mutual aid method, comprising:

determining at least one candidate assistant matched with the requirement information of the helped person from the current online assistant according to the matching result of the requirement information of the helped person in the online mutual assistant request and the personal capability information of the current online assistant; the helped person and the helper are both users registered on a social platform; the helped person information and the helper information are both stored in a user information database;

transmitting the information of the at least one candidate assistant to the mutual-aid client, so that the mutual-aid client displays the information of the candidate assistant and broadcasts and reads the information of the candidate assistant through a page barrier-free component;

responding to a line connection request triggered by the helped person after the helped person selects the helper information of the target helper from the helper information of each candidate helper, and establishing communication connection for the mutual-help client and the mutual-help client of the target helper so that the target helper provides online help for the helped person through the communication connection; the target assistant is the assistant corresponding to the assistant information which is broadcast and read when the operation of selecting the target assistant by the assistant input is received in the process of broadcasting and reading the assistant information of each candidate assistant.

2. The method of claim 1, wherein determining at least one candidate facilitator that matches the facilitator information further comprises:

obtaining a credit score of the matched facilitator from the blockchain;

according to the ranking of the credit scores of the matched helpers from high to low, determining a preset number of helpers with the highest ranking of the credit scores as candidate helpers;

after the communication connection is finished, the method further comprises:

updating the credit score of the target assistant according to the evaluation information aiming at the target assistant;

storing the evaluation information for the target assistant and the updated credit score of the target assistant on the block chain.

3. The method of claim 2, wherein the evaluation information comprises: and the language score and/or the score information aiming at the target assistant sent by the assistant through the mutual assistant client, wherein the language score is determined according to the audio data sent to the mutual assistant client of the assistant by the mutual assistant client of the target assistant after the communication connection is established.

4. The method of claim 3, wherein the linguistic score is determined by:

converting the audio data into text data;

and determining the language score corresponding to the target assistant according to the number of preset sensitive words contained in the text data.

5. The method of any of claims 2 to 4, further comprising:

and if the number of times of updating the credit score of the same assistant in the unit time period exceeds the preset number of times, forbidding to store the updated credit score on the block chain.

6. The method of any of claims 2 to 4, further comprising:

modifying the mutual aid authority of the contributors with credit scores below a credit threshold from available to unavailable;

the determining, according to the matching result of the demand information of the helped person in the online mutual assistance request and the personal capability information of the currently online helper, a helper matched with the demand information of the helped person from the currently online helper specifically includes:

and according to the matching result of the demand information of the helped person in the online mutual assistance request and the personal capability information of the current online helpers with available mutual assistance authority, determining the helpers matched with the demand information of the helped person from the helpers with available current online mutual assistance authority.

7. An online video mutual aid method, comprising:

responding to an online mutual-help instruction sent by a helped person through a mutual-help client, and sending an online mutual-help request to a background server, wherein the online mutual-help request comprises a helped person identifier, so that the background server returns the helper information of at least one candidate helper matched with the helped person information; the at least one candidate assistant is determined from the current online assistant according to the matching result of the demand information of the assistant in the online mutual assistance request and the personal ability information of the current online assistant; the helped person and the helper are both users registered on a social platform; the helped person information and the helper information are both stored in a user information database;

receiving and displaying the information of the at least one candidate assistant, and broadcasting and reading the information of the candidate assistants through a page barrier-free component;

in the process of broadcasting and reading the information of the helpers of each candidate helpers, responding to the operation of selecting a target helper by the helpee, taking the helper corresponding to the broadcasted helper information as the target helper, and sending a connection request to the background server so as to enable the background server to establish communication connection for the mutual-help client and the mutual-help client of the target helper, and enable the target helper to provide online help for the helpee through the communication connection.

8. The method of claim 7, further comprising:

responding to a communication connection ending instruction sent by a helped person through a mutual aid client, and displaying a mutual aid scoring page;

responding to a scoring operation aiming at the mutual aid scoring page, and determining scoring information aiming at the target assistant;

and sending the scoring information to the background server so that the background server updates the credit score of the target contributor according to the scoring information.

9. An online video mutual aid device, comprising:

the matching module is used for determining at least one candidate assistant matched with the requirement information of the helped person from the current online assistant according to the matching result of the requirement information of the helped person in the online mutual assistance request and the personal capability information of the current online assistant; the helped person and the helper are both users registered on a social platform; the helped person information and the helper information are both stored in a user information database; transmitting the information of the at least one candidate assistant to the mutual-aid client, so that the mutual-aid client displays the information of the candidate assistant and broadcasts and reads the information of the candidate assistant through a page barrier-free component;

the line connecting module is used for responding to a line connecting request triggered by the helped person after the helped person selects the booster information of the target booster from the booster information of each candidate booster, and establishing communication connection for the mutual aid client and the mutual aid client of the target booster so that the target booster provides online help for the helped person through the communication connection; the target assistant is the assistant corresponding to the assistant information which is broadcast and read when the operation of selecting the target assistant by the assistant input is received in the process of broadcasting and reading the assistant information of each candidate assistant.

10. The apparatus of claim 9, further comprising an update module;

the matching module is further used for acquiring a credit score of the matched facilitator from the block chain; according to the ranking of the credit scores of the matched helpers from high to low, determining a preset number of helpers with the highest ranking of the credit scores as candidate helpers;

the updating module is used for updating the credit score of the target assistant according to the evaluation information aiming at the target assistant after the communication connection is finished; storing the evaluation information for the target assistant and the updated credit score of the target assistant on the block chain.

11. The apparatus of claim 10, wherein the evaluation information comprises: and the language score and/or the score information aiming at the target assistant sent by the assistant through the mutual assistant client, wherein the language score is determined according to the audio data sent to the mutual assistant client of the assistant by the mutual assistant client of the target assistant after the communication connection is established.

12. The apparatus of claim 11, wherein the update module is further configured to convert the audio data into text data; and determining the language score corresponding to the target assistant according to the number of preset sensitive words contained in the text data.

13. The apparatus of any one of claims 10 to 12, further comprising a limiting module configured to prohibit the updated credit score from being stored on the blockchain if the number of times the credit score of the same sponsor is updated per unit time exceeds a preset number of times.

14. The apparatus of any one of claims 10 to 12, further comprising a permission setting module for modifying mutual permission of the facilitator having a credit score below a credit threshold from available to unavailable;

the matching module is specifically used for determining the helpers matched with the demand information of the helpers from the helpers who are online and have the available mutual authority according to the matching result of the demand information of the helpers in the online mutual assistance request and the personal capability information of the helpers who are online and have the available mutual authority.

15. An online video mutual aid device, comprising:

the system comprises a sending module, a background server and a service module, wherein the sending module is used for responding to an online mutual-help instruction sent by a helped person through a mutual-help client and sending an online mutual-help request to the background server, and the online mutual-help request comprises a helped person identifier so that the background server returns the helper information of at least one candidate helper matched with the helped person information; the at least one candidate assistant is determined from the current online assistant according to the matching result of the demand information of the assistant in the online mutual assistance request and the personal ability information of the current online assistant; the helped person and the helper are both users registered on a social platform; the helped person information and the helper information are both stored in a user information database;

the display module is used for receiving and displaying the facilitator information of the at least one candidate facilitator and broadcasting and reading the facilitator information of each candidate facilitator through the page barrier-free component;

the sending module is further configured to respond to an operation of selecting a target assistant by the assistant in the process of broadcasting and reading the assistant information of each candidate assistant, use the assistant corresponding to the broadcasting and reading the assistant information as the target assistant, and send a connection request to the background server, so that the background server establishes a communication connection for the mutual-assistance client and the mutual-assistance client of the target assistant, and the target assistant provides online help for the assistant through the communication connection.

16. The apparatus of claim 15, further comprising a scoring module;

the display module is also used for responding to a communication connection ending instruction sent by the helped person through the mutual client and displaying a mutual scoring page;

the scoring module is used for responding to scoring operation aiming at the mutual aid scoring page and determining scoring information aiming at the target assistant;

17. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 8 are implemented when the computer program is executed by the processor.

18. A computer-readable storage medium having computer program instructions stored thereon, which, when executed by a processor, implement the steps of the method of any one of claims 1 to 8.