CN111105572A - Hotel self-service terminal, hotel reconstruction method and information management method - Google Patents
Hotel self-service terminal, hotel reconstruction method and information management method Download PDFInfo
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- CN111105572A CN111105572A CN202010033905.4A CN202010033905A CN111105572A CN 111105572 A CN111105572 A CN 111105572A CN 202010033905 A CN202010033905 A CN 202010033905A CN 111105572 A CN111105572 A CN 111105572A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/08—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means
Abstract
The invention relates to the field of intelligent hotels, in particular to a hotel self-service terminal, a hotel reconstruction method and an information management method. The hotel self-service terminal is characterized by comprising a terminal host and a touch display; the terminal host comprises a card receiving and sending machine, a card reading and writing device, a processor, a communication module and a card receiving and sending channel; the touch display, the card receiving and sending machine, the card reading and writing machine and the communication module are respectively connected with a processor; the card receiving and sending channel is connected with the card receiving and sending machine, wherein the terminal host is internally provided with an installation area for installing the card reading and writing device. Based on the hotel self-service terminal, a hotel reconstruction method and an information management method are provided. The content of the invention can be compatible with each hotel, and solves the problems of reconstruction of each hotel, especially small and medium sized hotels, into unmanned hotels and self-help check-in.
Description
Technical Field
The invention relates to the field of intelligent hotels, in particular to a hotel self-service terminal, a hotel reconstruction method and an information management method.
Background
With the change of internet technology and internet of things, the appearance of unmanned hotels, the popularization of intelligent locks and self-service handling terminals, the traditional hotel industry, especially small and medium-sized hotels, needs to be rebuilt and modified, the intelligent way to keep pace with the times is realized, the store experience of customers is improved, and new-generation customers are reserved. Traditional middle and small hotels mostly open doors by swiping cards at present, guests can place orders on line or off line, but the guests need to check in the front desk by manually sending cards to obtain house cards to finish check-in. As guests live in the system in a scattered time, the front desk needs to be attended by a worker for a long time. The problems faced by medium and small sized hotels are that most of them have few guest rooms, low check-in rate and high labor time cost. When the guests who live in the concentrated time quantum of living in, the staff of hotel can't deal with the guest of living in that gathers down in the short time, causes the customer latency overlength, can't live in fast for the rest experience variation, unsatisfied to quality of service, can't satisfy the customer and because of the long-time demand of rushing to think about to live in the hotel urgently, and then reduced the desire that the customer secondary lived in. Therefore, the existing hotel industry, especially the small and medium sized hotels, needs to be improved into the technology of unmanned hotels.
Nowadays, some hotels have already provided brand-new unmanned hotels, but most of the unmanned hotels are rebuilt or are subjected to synchronous updating and a large number of matching implementations, and the technologies are only suitable for respective brands and cannot be compatible with other existing hotels, but other hotels, particularly small and medium-sized hotels, are difficult to develop own unmanned hotel technologies, and lack sufficient funds for introducing and replacing equipment.
Therefore, a hotel self-service terminal compatible with the existing hotel check-in method, a system matched with the hotel self-service terminal and a construction method are urgently needed to solve the problem of self-service check-in of other hotels, particularly small and medium hotels.
Disclosure of Invention
The invention aims to provide a hotel self-service terminal, a hotel rebuilding method and an information management method, aiming at the problem that a medium-sized and small hotel is difficult to rebuild into an unmanned hotel in the prior art.
In order to achieve the purpose, the invention adopts the technical scheme that:
a hotel self-service terminal comprises a terminal host and a touch display;
the terminal host comprises a card receiving and sending machine, a card reading and writing device, a processor, a communication module and a card receiving and sending channel;
the touch display, the card receiving and sending machine, the card reading and writing machine and the communication module are respectively connected with the processor; the card receiving and sending channel is connected with the card receiving and sending machine;
the terminal host is internally provided with an installation area; the mounting area is used for mounting the card reader-writer. By adopting the hotel self-service terminal provided by the invention, the corresponding read-write card device is installed in the installation area, so that the hotel reconstruction can be effectively compatible with each hotel, especially the unmanned hotel reconstruction of medium and small hotels, meanwhile, the reconstruction of the unmanned hotel can be completed under the condition of avoiding a large amount of replacement facilities, the reconstruction speed of the unmanned hotel is greatly increased, the reconstruction difficulty of the unmanned hotel is reduced, the reconstruction cost of the unmanned hotel is reduced, and the problem that the medium and small hotels are difficult to reconstruct into the unmanned hotel is solved.
As the preferred scheme of the invention, the mounting area comprises a mounting area shell, a limiting device, a mounting table and a data interface; the card reader is installed on the installation table, the limiting device is used for fixing the card reader on the installation table, and the card reader is connected to the processor through the data interface.
As a preferable aspect of the present invention, the present invention is characterized in that: the mounting area further comprises mounting screws and a cover plate, and the cover plate is mounted on the mounting area shell through the mounting screws; the mounting table adopts a mounting clamping groove, and the limiting device adopts a fixing screw; the card reader is installed in the clamping groove through a fixing screw.
As a preferred embodiment of the present invention, the terminal host is provided with a standby second card receiving and transmitting channel, and when the card receiving and transmitting channel fails, the terminal host may switch the channel to work at the first time and switch the channel to work at the second card receiving and transmitting channel.
As a preferred embodiment of the present invention, the mounting area is provided with a shielding cover, so that when the card receiving and transmitting channel fails, the blocked card can be prevented from interfering with the reading and writing of the card in the standby second card receiving and transmitting channel.
A hotel rebuilding method comprises the following steps:
s110: connecting a card reader-writer corresponding to a hotel door lock with the hotel system through signals, and inputting door lock information of each room of the hotel into the hotel system; the door lock information comprises a room number, unlocking information and valid time;
s120: installing the card reader-writer in the step S110 in an installation area of a hotel self-service terminal; the hotel self-service terminal comprises a terminal host and a touch display; the terminal host comprises a card receiving and sending machine, a processor, a communication module and a card receiving and sending channel; the touch display, the card receiving and sending machine and the communication module are respectively connected with the processor; the card receiving and sending channel is connected with the card receiving and sending machine; the terminal host is internally provided with an installation area; the mounting area is used for mounting the card reader-writer;
s130: and the communication module accesses the hotel self-service terminal into a testimony comparison platform to finish self-service check-in reconstruction.
An information management method of a self-service handling process, the handling method is based on the hotel self-service terminal of any one of claims 1 to 4, and comprises an online customer check-in information management method and an offline customer check-in information management method;
the online customer check-in information management method comprises the following steps:
s210: after a customer selects online order check-in service on the touch display of the hotel self-service terminal, inputting order number information or scanning order two-dimensional code information on the hotel self-service terminal, uploading the order number information or the order two-dimensional code information to a hotel system by the communication module, verifying whether the order information input by the customer exists and is not checked in by the hotel system, if the order information exists and is not checked in, skipping to the step S220, and if the order information does not exist or is checked in, displaying no online order or is checked in, and prompting the customer to perform offline customer self-service check-in service;
s220: the method comprises the steps that a client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, check-in information is uploaded to a hotel system for recording by the communication module, rooms of corresponding room types are randomly distributed to the client by the hotel system, and meanwhile door lock information of the corresponding rooms is distributed to a processor of a hotel self-service terminal; the check-in information comprises identity card information, face recognition information, a room number and check-in time;
s230: the processor of the hotel self-service terminal sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes room cards, when the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is recorded, then the room cards are distributed through a card transceiver channel, clients receive the room cards, and the check cards are swiped to open the door to complete check-in;
the offline client presence information management method comprises the following steps:
s311: a client selects offline self-service check-in service on the touch display of the hotel self-service terminal;
s312: the communication module is connected with the hotel system and used for retrieving check-in information of each house type, the hotel system feeds back a house type selection menu to the touch display through the communication module, wherein if all rooms of the hotel are checked in, the hotel is prompted to be full and quit the handling process, and if a certain house type does not have any residual room, the hotel type option is marked as full;
s313: the client preselects the house type and completes payment;
s320: the client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, the communication module uploads the check-in information to the hotel system record, the hotel system randomly allocates rooms with corresponding room types to the client, and the door lock information of the corresponding rooms is distributed to the processor of the hotel self-service terminal;
s330: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, the room cards are distributed through a card transceiver channel, a client receives the room cards, and the card reader-writer completes check-in after opening the door.
As a preferred embodiment of the present invention, the step S220 or the step S320 further includes: the hotel system uploads the client check-in information to the public security system through the tourism system.
As a preferable aspect of the present invention, the system further includes a check-out information management method, the check-out information management method includes the steps of:
s410: selecting a check-out service on the touch display of the hotel self-service terminal;
s420: inserting a house card into a card receiving and sending channel and transmitting the house card to the card reading and writing device, wherein the card reading and writing device updates the information of the house card, transmits the house card to the card receiving and sending device for storage after eliminating the door lock information of the house card, and the touch display displays an order ending page;
s430: and the client finishes the room returning process after confirming the order, and sends the room returning record information to the hotel system for backup through the communication module.
As a preferred embodiment of the present invention, the payment in step S313 may be selected from an online payment bank, a wechat payment, or an offline bank card payment.
As a preferred embodiment of the present invention, the present invention further includes a card replenishment information management method, which includes the steps of:
s510: the method comprises the steps that a customer selects card supplementing service on a touch display of a hotel self-service terminal, order number information is input or order two-dimensional code information is input on the hotel self-service terminal, the order number information or the order two-dimensional code information is uploaded to a hotel system by the communication module, whether the order information input by the customer exists and is checked in is compared, if the order information exists and is checked in, the step S520 is skipped, and if the order information does not exist or is not checked in, a card supplementing process is quitted, and the customer is prompted to handle the check in;
s520: prompting a customer to pay the card supplementing cost, after the payment is finished, scanning an identity card and carrying out face recognition by the customer, verifying customer identity information, and after the identity information is verified successfully, uploading card supplementing record information to the hotel system by the communication module, and simultaneously distributing the door lock information of a corresponding room to a processor of the hotel self-service terminal;
s530: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, when the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, then the room cards are distributed through a card transceiver channel, and clients receive the room cards to complete the card supplementing process.
In summary, due to the adoption of the technical scheme, the invention has the beneficial effects that:
1. the installation area structure convenient for replacing the card receiving and dispatching machine system is adopted, the hotel can be compatible, reconstruction of the unmanned hotel is realized under the condition that the existing card swiping door lock of a small and medium-sized hotel is not changed, and the method for online and offline booking, check-in and check-out automation is completed.
2. The hotel self-service terminal adopts a dual-channel design, and can switch the channel which works at the first time to the second card receiving and sending channel when the card receiving and sending channel breaks down, so that the reliability of the hotel self-service terminal is enhanced, and the customer experience is greatly guaranteed.
3. The shielding case is added at the second installation area of the hotel self-service terminal, so that the card reader-writer arranged inside can more stably read and write the house card, and the problem that the house card blocked when the card receiving and transmitting channel fails interferes with the reading and writing of the house card in the standby second card receiving and transmitting channel is avoided.
4. By the reconstruction method, each hotel, especially the reconstruction of unmanned hotels of medium and small hotels can be effectively compatible, meanwhile, the reconstruction of the unmanned hotels can be completed under the condition of avoiding a large number of facilities, the reconstruction speed of the unmanned hotels is greatly increased, the reconstruction difficulty of the unmanned hotels is reduced, and the reconstruction cost of the unmanned hotels is reduced.
5. By adopting the optimized check-in method, the check-in process can be effectively simplified, the check-in time of the client is shortened, the check-in experience of the client is enhanced, and the check-in efficiency is enhanced.
6. The invention also adds a card supplementing information management method, avoids unnecessary troubles caused by loss of house cards of customers, and enhances the check-in experience of the customers.
Drawings
Fig. 1 is a schematic structural diagram of a hotel self-service terminal according to embodiment 1 of the present invention.
Fig. 2 is a schematic side view of an installation area structure of a hotel self-service terminal according to embodiment 1 of the present invention.
Fig. 3 is a schematic plan view of an installation area structure of a hotel self-service terminal according to embodiment 1 of the present invention.
Fig. 4 is a schematic structural diagram of a hotel self-service terminal according to embodiment 2 of the present invention.
Fig. 5 is a schematic structural diagram of a hotel self-service terminal according to embodiment 3 of the present invention.
Fig. 6 is a specific flowchart of a hotel rebuilding method according to embodiment 4 of the present invention.
Fig. 7 is a specific flowchart of an online client check-in information management method according to embodiment 5 of the present invention.
Fig. 8 is a specific flowchart of an offline client presence information management method according to the information management method in embodiment 5 of the present invention.
Fig. 9 is a specific flowchart of a backroom information management method according to the information management method in embodiment 6 of the present invention.
Fig. 10 is a specific flowchart of a card-complementing information management method according to embodiment 7 of the present invention.
Icon: 1-terminal host; 2-touch display; 3-a mounting area; 4-card receiving and transmitting channel; 5-a second card receiving and transmitting channel; 6-a face acquisition module; 7-an identity card reading module; 8-a two-dimensional code reading module; 9-bank card reading module; 10-installing a clamping groove; 11-mounting screws; 12-a set screw; 13-a data interface; 14-cover plate.
Detailed Description
The present invention will be described in detail below with reference to the accompanying drawings.
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Example 1
As shown in fig. 1, a hotel self-service terminal is composed of a terminal host 1 and a touch display 2. The terminal host 1 is internally provided with a card receiving and sending machine, a card reading and writing device, a processor, a communication module, an installation area 3 for installing the card reading and writing device and a card receiving and sending channel 4, wherein the installation area 3 is arranged below the card receiving and sending channel 4. The touch display 2, the card receiving and sending machine, the card reading and writing machine and the communication module are respectively connected with the processor.
As shown in fig. 2 and 3, the mounting area 3 includes a mounting slot 10, a mounting screw 11, a fixing screw 12, a data interface 13, and a cover plate 14. The opening of the mounting area 3 is arranged at the cover plate 14, and the cover plate 14 is fixed through a mounting screw 11; the card reader is fixed in the card slot 10 through a fixing screw 12; the card reader is connected with the hotel system through a data interface 13.
Example 2
As shown in fig. 4, the present embodiment is different from embodiment 1 in that the terminal host 1 further includes a spare second transceiver card channel 4. When the card receiving and transmitting channel 3 breaks down, the channel which works is converted at the first time and is switched into the second card receiving and transmitting channel 4 to work, so that the reliability of the hotel self-service terminal is enhanced, and the experience effect of customers is guaranteed.
Meanwhile, the second installation area 3 is also provided with a shielding cover, so that when the card receiving and transmitting channel fails, the blocked house card can be prevented from interfering the reading and writing of the house card in the standby second card receiving and transmitting channel.
Example 3
As shown in fig. 5, the present embodiment is different from embodiment 2 in that the terminal host 1 is provided with an identification card reading module 7 for reading identification card information, a two-dimensional code reading module 8 for receiving a two-dimensional code of a mobile phone, and a bank card reading module 9 for supporting bank card payment; and a human face acquisition module 6 is arranged on the touch display 2. Wherein, the identity card reading module 7 can select a CVR-100 series identity card reader of Huashi electronics, a Shendun ICR-100 series identity card reader of Beijing Yida Hongyuchen limited company or other similar identity card readers; the two-dimensional code reading module 8 can adopt a Keyence SR-2000 series two-dimensional code reader, a Cognex DataMan 470 series two-dimensional code reader or other similar two-dimensional code readers, the bank card reading module 9 adopts a POS machine, and the face collecting module 6 adopts a jecey science and technology limited Z10P face recognition authentication terminal or other face recognition modules.
Example 4
A hotel reconstruction method;
as shown in fig. 6, the hotel rebuilding method includes:
s110: connecting a card reader-writer corresponding to a hotel door lock with the hotel system through signals, and inputting door lock information of each room of the hotel into the hotel system; the door lock information comprises a room number, unlocking information and valid time;
s120: installing the card reader-writer in the step S110 in an installation area of a hotel self-service terminal; the hotel self-service terminal comprises a terminal host and a touch display; the terminal host comprises a card receiving and sending machine, a processor, a communication module and a card receiving and sending channel; the touch display, the card receiving and sending machine and the communication module are respectively connected with the processor; the card receiving and sending channel is connected with the card receiving and sending machine; the terminal host is internally provided with an installation area; the mounting area is used for mounting the card reader-writer;
s130: and the communication module accesses the hotel self-service terminal into a testimony comparison platform to finish self-service check-in reconstruction.
Example 5
An information management method, the handling method is based on the hotel self-service terminal described in any one of embodiments 1-3, including an online customer check-in information management method and an offline customer check-in information management method;
as shown in fig. 7, the online customer attendance information management method includes:
s210: after a customer selects online order check-in service on the touch display of the hotel self-service terminal, inputting order number information or scanning order two-dimensional code information on the hotel self-service terminal, uploading the order number information or the order two-dimensional code information to a hotel system by the communication module, verifying whether the order information input by the customer exists and is not checked in by the hotel system, if the order information exists and is not checked in, skipping to the step S220, and if the order information does not exist or is checked in, displaying no online order or is checked in, and prompting the customer to perform offline customer self-service check-in service;
s220: the method comprises the steps that a client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, check-in information is uploaded to a hotel system for recording by the communication module, rooms of corresponding room types are randomly distributed to the client by the hotel system, and meanwhile door lock information of the corresponding rooms is distributed to a processor of a hotel self-service terminal; the check-in information comprises identity card information, face recognition information, a room number and check-in time;
s230: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, the room cards are distributed through a card transceiver channel, a client receives the room cards, and the card reader-writer completes check-in after opening the door.
As shown in fig. 8, the offline client presence information management method includes:
s311: a client selects offline self-service check-in service on the touch display of the hotel self-service terminal;
s312: the communication module is connected with the hotel system and used for retrieving check-in information of each house type, the hotel system feeds back a house type selection menu to the touch display through the communication module, wherein if all rooms of the hotel are checked in, the hotel is prompted to be full and quit the handling process, and if a certain house type does not have any residual room, the hotel type option is marked as full;
s313: the client preselects the house type and completes payment;
s320: the client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, the communication module uploads the check-in information to the hotel system record, the hotel system randomly allocates rooms with corresponding room types to the client, and the door lock information of the corresponding rooms is distributed to the processor of the hotel self-service terminal;
s330: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, the room cards are distributed through a card transceiver channel, a client receives the room cards, and the card reader-writer completes check-in after opening the door.
Example 6
This example differs from example 5 in that: the method also comprises a management method of the information of the returned room, as shown in fig. 9, the management method of the information of the returned room comprises the following steps:
s410: selecting a check-out service on the touch display of the hotel self-service terminal;
s420: inserting a house card into a card receiving and sending channel and transmitting the house card to the card reading and writing device, wherein the card reading and writing device updates the information of the house card, transmits the house card to the card receiving and sending device for storage after eliminating the door lock information of the house card, and the touch display displays an order ending page;
s430: and the client finishes the room returning process after confirming the order, and sends the room returning record information to the hotel system for backup through the communication module.
Example 7
This example differs from example 5 in that: the method also comprises a card supplementing information management method, as shown in fig. 10, the card supplementing information management method comprises the following steps:
s510: the method comprises the steps that a customer selects card supplementing service on a touch display of a hotel self-service terminal, order number information is input or order two-dimensional code information is input on the hotel self-service terminal, the order number information or the order two-dimensional code information is uploaded to a hotel system by the communication module, whether the order information input by the customer exists and is checked in is compared, if the order information exists and is checked in, the step S520 is skipped, and if the order information does not exist or is not checked in, a card supplementing process is quitted, and the customer is prompted to handle the check in;
s520: prompting a customer to pay the card supplementing cost, after the payment is finished, scanning an identity card and carrying out face recognition by the customer, verifying customer identity information, and after the identity information is verified successfully, uploading card supplementing record information to the hotel system by the communication module, and simultaneously distributing the door lock information of a corresponding room to a processor of the hotel self-service terminal;
s530: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, when the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, then the room cards are distributed through a card transceiver channel, and clients receive the room cards to complete the card supplementing process.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (10)
1. A hotel self-service terminal is characterized by comprising a terminal host (1) and a touch display (2);
the terminal host comprises a card receiving and sending machine, a card reading and writing device, a processor, a communication module and a card receiving and sending channel (4);
the touch display (2), the card receiving and sending machine, the card reading and writing machine and the communication module are respectively connected with the processor; the card receiving and sending channel (4) is connected with the card receiving and sending machine;
wherein, the terminal host (1) is internally provided with a mounting area (3); the mounting area (3) is used for mounting the card reader-writer.
2. The hotel self-service terminal as recited in claim 1, wherein: the mounting area (3) comprises a mounting area shell, a limiting device, a mounting table and a data interface (13); the card reader is installed on the installation table, the limiting device is used for fixing the card reader on the installation table, and the card reader is connected to the processor through the data interface (13).
3. The hotel self-service terminal as recited in claim 1, wherein: the mounting area further comprises mounting screws (11) and a cover plate (14), and the cover plate (14) is mounted on the mounting area shell through the mounting screws (11); the mounting table adopts a mounting clamping groove (10), and the limiting device adopts a fixing screw (12); the card reader is arranged in the card slot (10) through a fixing screw (12).
4. The hotel self-service terminal as recited in claim 1, wherein: the terminal host (1) is provided with a standby second card receiving and transmitting channel (5).
5. A hotel rebuilding method is characterized by comprising the following steps:
s110: connecting a card reader-writer corresponding to a hotel door lock with the hotel system through signals, and inputting door lock information of each room of the hotel into the hotel system; the door lock information comprises a room number, unlocking information and valid time;
s120: installing the card reader-writer in the step S110 in an installation area of a hotel self-service terminal; the hotel self-service terminal comprises a terminal host and a touch display; the terminal host comprises a card receiving and sending machine, a processor, a communication module and a card receiving and sending channel; the touch display, the card receiving and sending machine and the communication module are respectively connected with the processor; the card receiving and sending channel is connected with the card receiving and sending machine; the terminal host is internally provided with an installation area; the mounting area is used for mounting the card reader-writer;
s130: and the communication module accesses the hotel self-service terminal into a testimony comparison platform to finish self-service check-in reconstruction.
6. An information management method, characterized by: the information management method is based on the hotel self-service terminal of any one of claims 1 to 4, and comprises an online customer check-in information management method and an offline customer check-in information management method;
the online customer check-in information management method comprises the following steps:
s210: after a customer selects online order check-in service on the touch display of the hotel self-service terminal, inputting order number information or scanning order two-dimensional code information on the hotel self-service terminal, uploading the order number information or the order two-dimensional code information to a hotel system by the communication module, verifying whether the order information input by the customer exists and is not checked in by the hotel system, if the order information exists and is not checked in, skipping to the step S220, and if the order information does not exist or is checked in, displaying no online order or is checked in, and prompting the customer to perform offline customer self-service check-in service;
s220: the method comprises the steps that a client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, check-in information is uploaded to a hotel system for recording by the communication module, rooms of corresponding room types are randomly distributed to the client by the hotel system, and meanwhile door lock information of the corresponding rooms is distributed to a processor of a hotel self-service terminal; the check-in information comprises identity card information, face recognition information, a room number and check-in time;
s230: the processor of the hotel self-service terminal sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes room cards, when the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is recorded, then the room cards are distributed through a card transceiver channel, clients receive the room cards, and the check cards are swiped to open the door to complete check-in;
the offline client presence information management method comprises the following steps:
s311: a client selects offline self-service check-in service on the touch display of the hotel self-service terminal;
s312: the communication module is connected with the hotel system and used for retrieving check-in information of each house type, the hotel system feeds back a house type selection menu to the touch display through the communication module, wherein if all rooms of the hotel are checked in, the hotel is prompted to be full and quit the handling process, and if a certain house type does not have any residual room, the hotel type option is marked as full;
s313: the client preselects the house type and completes payment;
s320: the client scans an identity card and carries out face recognition, client identity information is verified, after the identity information is verified successfully, the communication module uploads the check-in information to the hotel system record, the hotel system randomly allocates rooms with corresponding room types to the client, and the door lock information of the corresponding rooms is distributed to the processor of the hotel self-service terminal;
s330: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, the room cards are distributed through a card transceiver channel, a client receives the room cards, and the card reader-writer completes check-in after opening the door.
7. An information management method according to claim 5, characterized in that: the step S220 or the step S320 further includes: the hotel system uploads the client check-in information to the public security system through the tourism system.
8. An information management method according to claim 5, characterized in that: the method also comprises a management method of the room returning information, and the management method of the room returning information comprises the following steps:
s410: selecting a check-out service on the touch display of the hotel self-service terminal;
s420: inserting a house card into a card receiving and sending channel and transmitting the house card to the card reading and writing device, wherein the card reading and writing device updates the information of the house card, transmits the house card to the card receiving and sending device for storage after eliminating the door lock information of the house card, and the touch display displays an order ending page;
s430: and the client finishes the room returning process after confirming the order, and sends the room returning record information to the hotel system for backup through the communication module.
9. An information management method according to claim 5, characterized in that: the payment in step S313 may be selected from an online payment bank, a wechat payment, or an offline bank card payment.
10. An information management method according to claim 5, characterized in that: the card supplementing information management method comprises the following steps:
s510: the method comprises the steps that a customer selects card supplementing service on a touch display of a hotel self-service terminal, order number information is input or order two-dimensional code information is input on the hotel self-service terminal, the order number information or the order two-dimensional code information is uploaded to a hotel system by the communication module, whether the order information input by the customer exists and is checked in is compared, if the order information exists and is checked in, the step S520 is skipped, and if the order information does not exist or is not checked in, a card supplementing process is quitted, and the customer is prompted to handle the check in;
s520: prompting a customer to pay the card supplementing cost, after the payment is finished, scanning an identity card and carrying out face recognition by the customer, verifying customer identity information, and after the identity information is verified successfully, uploading card supplementing record information to the hotel system by the communication module, and simultaneously distributing the door lock information of a corresponding room to a processor of the hotel self-service terminal;
s530: the hotel self-service terminal processor sends the door lock information of the corresponding room to the card reader-writer through a data interface, the card transceiver distributes the room cards, when the room cards pass through the card reader-writer, the card reader-writer updates the information of the room cards, the door lock information of the corresponding room is input, then the room cards are distributed through a card transceiver channel, and clients receive the room cards to complete the card supplementing process.
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| CN2020100186773 | 2020-01-08 | ||
| CN202010018677 | 2020-01-08 |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111599067A (en) * | 2020-05-20 | 2020-08-28 | 张爱华 | Hotel self-service check-in control system and method |
| CN111756715A (en) * | 2020-06-15 | 2020-10-09 | 尚镒森 | Intelligent check-in method, device and equipment for connecting each booking network |
| CN111882766A (en) * | 2020-07-24 | 2020-11-03 | 南宁职业技术学院 | Intelligent hotel self-help check-in terminal |
| CN113469845A (en) * | 2021-07-19 | 2021-10-01 | 鹿马智能科技（上海）有限公司 | Hotel service system for self-service check-in |
| CN114638674A (en) * | 2022-05-19 | 2022-06-17 | 深圳嘉麟科技有限责任公司 | Commodity pre-purchase system and pre-purchase terminal applied to shopping in shopping mall |
-
2020
- 2020-01-13 CN CN202010033905.4A patent/CN111105572A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111599067A (en) * | 2020-05-20 | 2020-08-28 | 张爱华 | Hotel self-service check-in control system and method |
| CN111756715A (en) * | 2020-06-15 | 2020-10-09 | 尚镒森 | Intelligent check-in method, device and equipment for connecting each booking network |
| CN111882766A (en) * | 2020-07-24 | 2020-11-03 | 南宁职业技术学院 | Intelligent hotel self-help check-in terminal |
| CN113469845A (en) * | 2021-07-19 | 2021-10-01 | 鹿马智能科技（上海）有限公司 | Hotel service system for self-service check-in |
| CN114638674A (en) * | 2022-05-19 | 2022-06-17 | 深圳嘉麟科技有限责任公司 | Commodity pre-purchase system and pre-purchase terminal applied to shopping in shopping mall |
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