CN110930053A - Work order processing method and device - Google Patents
Work order processing method and device Download PDFInfo
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- CN110930053A CN110930053A CN201911218254.XA CN201911218254A CN110930053A CN 110930053 A CN110930053 A CN 110930053A CN 201911218254 A CN201911218254 A CN 201911218254A CN 110930053 A CN110930053 A CN 110930053A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a work order processing method, a work order processing device, a computer readable storage medium and electronic equipment, wherein the method comprises the following steps: acquiring work order data sent by a user; generating a work order according to the work order data; and sending the work order to a mobile terminal of an execution object corresponding to the work order. By the technical scheme, the requirements of various chemical engineering orders of different users can be met.
Description
Technical Field
The invention relates to the technical field of energy, in particular to a work order processing method and device.
Background
The work order refers to a work document, and is a simple maintenance or manufacturing plan consisting of one or more operations, and the superior department issues tasks and the inferior department receives the basis of the tasks. The work order system is also called a work order management system (also called a problem work order system, a affair work order system, an affair tracking system and a support work order system), and is a network software system which is used for managing, maintaining and tracking a series of problems and requests according to the requirements of different organizations, departments and external clients. A work order system is typically required for work order processing.
At present, the business process executed by the work order is customized, and the work order cannot meet more enterprise requirements.
Disclosure of Invention
The invention provides a work order processing method and device, a computer readable storage medium and electronic equipment, which can meet the requirements of various chemical orders of different users.
In a first aspect, the present invention provides a work order processing method, including:
acquiring work order data sent by a user;
generating a work order according to the work order data;
and sending the work order to a mobile terminal of an execution object corresponding to the work order.
Preferably, the method further comprises the following steps:
and checking whether the authority of the user meets a preset condition, and if so, executing the step of generating an execution work order according to the work order data.
Preferably, the method further comprises the following steps:
receiving work order execution data sent by the mobile terminal;
and monitoring the work order execution flow according to the work order execution data.
Preferably, the work order execution flow is configured by the user in a self-defined manner;
the work order execution data includes a work order execution status and/or an operation record.
In a second aspect, the present invention provides a work order processing apparatus, including:
the acquisition module is used for acquiring the work order data sent by the user;
the generating module is used for generating a work order according to the work order data;
and the sending module is used for sending the work order to the mobile terminal of the execution object corresponding to the work order.
Preferably, the method further comprises the following steps: a checking module; wherein the content of the first and second substances,
the checking module is used for checking whether the authority of the user meets a preset condition, and if so, the generating module is triggered.
Preferably, the method further comprises the following steps: the monitoring system comprises a receiving module and a monitoring module; wherein the content of the first and second substances,
the receiving module is used for receiving the work order execution data sent by the mobile terminal;
and the monitoring module is used for monitoring the work order execution flow according to the work order execution data.
Preferably, the work order execution data includes a work order execution status and/or an operation record.
In a third aspect, the invention provides a computer-readable storage medium comprising executable instructions which, when executed by a processor of an electronic device, cause the processor to perform the method according to any one of the first aspect.
In a fourth aspect, the present invention provides an electronic device, comprising a processor and a memory storing execution instructions, wherein when the processor executes the execution instructions stored in the memory, the processor performs the method according to any one of the first aspect.
The invention provides a work order processing method, a work order processing device, a computer readable storage medium and electronic equipment. In conclusion, the technical scheme of the invention can meet the requirements of various chemical engineering orders of different users.
Further effects of the above-mentioned unconventional preferred modes will be described below in conjunction with specific embodiments.
Drawings
In order to more clearly illustrate the embodiments or the prior art solutions of the present invention, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments described in the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive labor.
Fig. 1 is a schematic flow chart of a work order processing method according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart illustrating another method for processing a work order according to an embodiment of the present invention;
FIG. 3 is a schematic flow chart illustrating a further method for processing a work order according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a work order processing apparatus according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of another work order processing apparatus according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of another work order processing apparatus according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be described in detail and completely with reference to the following embodiments and accompanying drawings. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As shown in fig. 1, an embodiment of the present invention provides a work order processing method, including the following steps:
102, generating a work order according to the work order data;
and 103, sending the work order to the mobile terminal of the execution object corresponding to the work order.
As shown in fig. 1, the method obtains the work order data sent by the user, generates the work order according to the work order data, and sends the work order to the mobile terminal of the execution object corresponding to the work order. And subsequently, the execution object executes the content in the work order according to the work order received by the mobile terminal, thereby meeting the requirements of various chemical orders of different users.
Correspondingly, based on the method provided by the embodiment of the invention, the customized development of the work order system does not need to be carried out aiming at different users, the development cost of the work order system can be reduced, and the development efficiency of the work order system can be improved.
Specifically, the work order data specifically refers to data required by a simple maintenance or manufacturing plan composed of one or more jobs, and includes, but is not limited to, fields and contents corresponding to the fields, where the fields may be a work order number, an applicant, a mobile phone number, an acceptor, an emergency degree, a mobile terminal address of the acceptor, a start time, a time for creating the work order, an end time, work order job contents, a work order type, material information, and the like, and specifically needs to be determined in combination with the job contents, where the work order type includes, but is not limited to: the method includes the steps of presenting, repairing, suggesting, reporting, complaints, business consultation, opinions, maintenance, test cases or risk points, and the like, and certainly, the method can also obtain the work order data of other work order types according to the actual requirements, and the method is not limited to the method. The user specifically refers to an object that initiates a work order, typically a worker in an enterprise. The execution object specifically refers to an executor who executes a work order. The mobile terminal specifically refers to a computer device that can be used in mobile, including but not limited to a mobile phone, a notebook, a tablet computer, a vehicle-mounted computer, and the like. The work order specifically refers to displaying the work order data in a certain representation form, wherein the representation form may be a table, and the table generally includes a table header, a field name in the table header, and a field content corresponding to the field name. In one possible implementation, the work order system includes, but is not limited to, a work order template or work order drawing method, a work order layout, a work order field name, etc., such that the work order system can generate a work order from the work order data. Of course, the work order data may also include the work order template or the work order drawing method, the work order layout, the work order field name, etc. to generate the relevant information of the work order, so that the work order system generates the work order required by the user according to the work order data.
It should be noted that when the pronouns exist in the work order data, in order to facilitate the execution object to know the physical meaning of the pronouns, the pronouns are generally required to be converted into names of materials with subjective forms, so that the execution object can know the content of the work order, for example, the work order data includes PVs referring to photovoltaics, and then the PVs can be converted into photovoltaics.
Referring to fig. 2, on the basis of the embodiment shown in fig. 1, an embodiment of the present invention further includes:
In this implementation, the permission of the user satisfying the preset condition includes: whether the user is a staff member in the enterprise corresponding to the work order data.
Considering that the work order system can only execute step 102 when the user has the right to initiate the work order, so as to meet the user requirements and ensure the correctness of the generated work order. For example, the staff of enterprise a requests to execute the repair order of enterprise a, and the staff has the authority to start the repair order of enterprise a, at this time, step 102 is executed. However, if the staff of the enterprise B requests to execute the repair work order of the enterprise a, the step 201 will not be executed considering that the enterprise B does not have the authority to request the work order system to execute the repair work order of the enterprise a.
Referring to fig. 3, on the basis of the embodiment shown in fig. 2, an embodiment of the present invention further includes:
and step 302, monitoring a work order execution flow according to the work order execution data.
In the embodiment, the work order execution data sent by the mobile terminal is received, and the work order execution flow is monitored according to the work order execution data, so that the work order execution process is monitored.
Specifically, a user configures a work order execution flow in a work order system in a self-defined manner, different work order execution flows can be configured for different types of work orders, or a general work order execution flow can be configured, and then the work order system receives the work order execution data sent by the mobile terminal, and executes the work order execution flow preset by the user according to the work order execution data, that is, displays the progress of the work order execution flow, thereby monitoring the work order execution process.
It should be noted that, for one work order, the work order execution flows in the work order system and the mobile terminal of the execution object should be the same or substantially the same, and the meaning of substantially the same means that only the difference of the expression forms is present, and there is no difference in the contents. The work order system can also send the work order execution flow and the work order to the mobile terminal of the execution object. Or the mobile terminal of the execution object is configured with the work order execution flow in advance.
Specifically, the work order execution data includes a work order execution state, which is mainly a step of work order execution; the work order execution data may further include an operation record, where the operation record may be configured in the work order data in advance, and the operation record specifically refers to a behavior record of the execution object in the process of executing the work order, so as to facilitate understanding of a solution and an actual problem encountered by the execution object in the process of executing the work order.
Referring to fig. 4, based on the same concept as the method embodiment of the present invention, an embodiment of the present invention further provides a work order processing apparatus, including:
an obtaining module 401, configured to obtain work order data sent by a user;
a generating module 402, configured to generate a work order according to the work order data;
a sending module 403, configured to send the work order to a mobile terminal of an execution object corresponding to the work order.
Referring to fig. 5, on the basis of the embodiment shown in fig. 4, an embodiment of the present invention further includes: a verification module 501; wherein the content of the first and second substances,
the checking module 501 is configured to check whether the authority of the user meets a preset condition, and if so, trigger the generating module 402.
Referring to fig. 6, on the basis of the embodiment shown in fig. 4, an embodiment of the present invention further includes: a receiving module 601 and a monitoring module 602; wherein the content of the first and second substances,
the receiving module 601 is configured to receive the work order execution data sent by the mobile terminal;
the monitoring module 602 is configured to monitor a work order execution process according to the work order execution data.
In one embodiment of the invention, the work order execution data comprises a work order execution state and/or an operation record.
Fig. 7 is a schematic structural diagram of an electronic device according to an embodiment of the present invention. On the hardware level, the electronic device includes a processor 701 and a memory 702 storing execution instructions, and optionally further includes an internal bus 703 and a network interface 704. The memory 702 may include a memory 7021, such as a Random-access memory (RAM), and may further include a non-volatile memory 7022 (e.g., at least 1 disk memory); the processor 701, the network interface 704, and the memory 702 may be connected to each other by an internal bus 703, and the internal bus 703 may be an ISA (Industry Standard Architecture) bus, a PCI (Peripheral Component Interconnect) bus, an EISA (extended Industry Standard Architecture) bus, or the like; the internal bus 703 may be divided into an address bus, a data bus, a control bus, etc., which is indicated by a double-headed arrow in fig. 7 for convenience of illustration, but does not indicate only one bus or one type of bus. Of course, the electronic device may also include other hardware required by the user. When the processor 701 executes execution instructions stored by the memory 702, the processor 701 performs a method in any of the embodiments of the present invention, and at least for performing the method as shown in fig. 1, fig. 2, or fig. 3.
In a possible implementation manner, the processor reads the corresponding execution instruction from the nonvolatile memory to the memory and then runs the execution instruction, and the corresponding execution instruction can also be obtained from other equipment, so as to form a work order processing device on a logic level. The processor executes the execution instruction stored in the memory, so that the execution instruction is executed to realize the work order processing method provided by any embodiment of the invention.
The processor may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or instructions in the form of software. The Processor may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components. The various methods, steps and logic blocks disclosed in the embodiments of the present invention may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
Embodiments of the present invention further provide a computer-readable storage medium, which includes an execution instruction, and when a processor of an electronic device executes the execution instruction, the processor executes a method provided in any one of the embodiments of the present invention. The electronic device may specifically be the electronic device shown in fig. 7; the execution instruction is a computer program corresponding to the work order processing device.
It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as a method or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects.
The embodiments of the present invention are described in a progressive manner, and the same and similar parts among the embodiments can be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, as for the apparatus embodiment, since it is substantially similar to the method embodiment, the description is relatively simple, and for the relevant points, reference may be made to the partial description of the method embodiment.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or boiler that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or boiler. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or boiler that comprises the element.
The above description is only an example of the present invention, and is not intended to limit the present invention. Various modifications and alterations to this invention will become apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.
Claims (10)
1. A work order processing method is characterized by comprising the following steps:
acquiring work order data sent by a user;
generating a work order according to the work order data;
and sending the work order to a mobile terminal of an execution object corresponding to the work order.
2. The method of claim 1, further comprising:
and checking whether the authority of the user meets a preset condition, and if so, executing the step of generating an execution work order according to the work order data.
3. The method of claim 1, further comprising:
receiving work order execution data sent by the mobile terminal;
and monitoring the work order execution flow according to the work order execution data.
4. The method of claim 3, wherein the work order execution flow is custom configured for the user;
the work order execution data comprises a work order execution state and/or an operation record.
5. A work order processing apparatus, comprising:
the acquisition module is used for acquiring the work order data sent by the user;
the generating module is used for generating a work order according to the work order data;
and the sending module is used for sending the work order to the mobile terminal of the execution object corresponding to the work order.
6. The apparatus of claim 5, further comprising: a checking module; wherein the content of the first and second substances,
the checking module is used for checking whether the authority of the user meets a preset condition, and if so, the generating module is triggered.
7. The apparatus of claim 5, further comprising: the monitoring system comprises a receiving module and a monitoring module; wherein the content of the first and second substances,
the receiving module is used for receiving the work order execution data sent by the mobile terminal;
and the monitoring module is used for monitoring the work order execution flow according to the work order execution data.
8. The apparatus of claim 7, wherein the work order execution data comprises a work order execution status and/or an operation record.
9. A computer-readable storage medium comprising executable instructions that, when executed by a processor of an electronic device, cause the processor to perform the method of any of claims 1-4.
10. An electronic device comprising a processor and a memory storing execution instructions, the processor performing the method of any of claims 1-4 when the processor executes the execution instructions stored by the memory.
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| CN201911218254.XA CN110930053A (en) | 2019-12-03 | 2019-12-03 | Work order processing method and device |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111784145A (en) * | 2020-06-24 | 2020-10-16 | 广东电网有限责任公司东莞供电局 | Service scheduling method, device, equipment and storage medium |
| CN112231038A (en) * | 2020-10-23 | 2021-01-15 | 岭东核电有限公司 | Work order information display method and device, computer equipment and storage medium |
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| CN108846556A (en) * | 2018-05-24 | 2018-11-20 | 广东电网有限责任公司 | A kind of work order service platform |
| CN109615217A (en) * | 2018-12-06 | 2019-04-12 | 泰康保险集团股份有限公司 | Work order generation method, device and storage medium |
| CN110489198A (en) * | 2019-08-22 | 2019-11-22 | 阿里巴巴集团控股有限公司 | A kind of method and system of worksheet |
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2019
- 2019-12-03 CN CN201911218254.XA patent/CN110930053A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108846556A (en) * | 2018-05-24 | 2018-11-20 | 广东电网有限责任公司 | A kind of work order service platform |
| CN109615217A (en) * | 2018-12-06 | 2019-04-12 | 泰康保险集团股份有限公司 | Work order generation method, device and storage medium |
| CN110489198A (en) * | 2019-08-22 | 2019-11-22 | 阿里巴巴集团控股有限公司 | A kind of method and system of worksheet |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111784145A (en) * | 2020-06-24 | 2020-10-16 | 广东电网有限责任公司东莞供电局 | Service scheduling method, device, equipment and storage medium |
| CN112231038A (en) * | 2020-10-23 | 2021-01-15 | 岭东核电有限公司 | Work order information display method and device, computer equipment and storage medium |
| CN112231038B (en) * | 2020-10-23 | 2023-07-18 | 岭东核电有限公司 | Work order information display method, device, computer equipment and storage medium |
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