CN110688580A - Power supply service data display system based on customer portrait - Google Patents
Power supply service data display system based on customer portrait Download PDFInfo
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- CN110688580A CN110688580A CN201910974526.2A CN201910974526A CN110688580A CN 110688580 A CN110688580 A CN 110688580A CN 201910974526 A CN201910974526 A CN 201910974526A CN 110688580 A CN110688580 A CN 110688580A
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- 230000005611 electricity Effects 0.000 claims abstract description 42
- 238000013523 data management Methods 0.000 claims abstract description 23
- 230000008439 repair process Effects 0.000 claims description 16
- 238000013500 data storage Methods 0.000 claims description 6
- 239000003086 colorant Substances 0.000 claims description 3
- 230000003245 working effect Effects 0.000 claims description 3
- 238000013481 data capture Methods 0.000 claims description 2
- 230000000007 visual effect Effects 0.000 abstract description 2
- 238000010586 diagram Methods 0.000 description 3
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/906—Clustering; Classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9538—Presentation of query results
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management
Abstract
The invention discloses a power supply service data display system based on customer images, which comprises a data capturing front end and a data control platform; the front-end data capturing front-end captures the electricity consumption data of the required client, the captured data are automatically imported into the data management platform, the data management platform draws a client electricity consumption data image map according to the received data, the client is classified according to the received data, and relevant services are sent to the specific client. The invention realizes the uniform visual display of the electricity consumption data of the customers, and can classify the customers into groups according to the displayed data so as to realize the oriented active service of the customers.
Description
Technical Field
The invention relates to the field of customer electricity utilization, in particular to a power supply service data display system based on a customer portrait.
Background
In recent years, people, machines and things are highly integrated, and the internet of things is developed, but for power enterprises, many challenges are still faced in the aspect of data operation, the electricity utilization data condition of customers cannot be displayed uniformly, and the customers cannot be subjected to oriented active service.
Disclosure of Invention
In order to solve the problems, the invention provides a power supply service data display system based on a customer portrait, which can display customer power consumption data and realize oriented active service for customers.
The technical scheme of the invention is as follows: a power supply service data display system based on customer portrait comprises a data capture front end and a data management and control platform;
the front-end data capturing front-end captures the electricity consumption data of the required client, the captured data are automatically imported into the data management platform, the data management platform draws a client electricity consumption data image map according to the received data, the client is classified according to the received data, and relevant services are sent to the specific client.
Further, the data management and control platform comprises:
the data receiving module is used for receiving data imported by the data capturing front end;
a data export module that exports the received data in a tabular form;
the data storage module is used for manually checking and filling the received data with related data and then storing the data;
the figure drawing module is used for drawing a relevant customer electricity consumption data figure based on a pre-stored figure standard figure according to the data stored by the data storage module;
the image display module is used for displaying the drawn customer electricity consumption data image;
a client classification module for classifying clients according to the received data;
and the service sending module is used for sending related services aiming at various types of clients.
Further, at least one of the following information is displayed in the customer electricity consumption data image map: the system comprises customer fault repair, complaints and suggestion suggestions, customer economic conditions, electricity fee payment conditions, customer requirements for power supply services, customer social attributes, working properties, customer electricity utilization change trends, customer name, gender, age, interest and hobbies, character characteristics, customer electricity utilization habits, customer electricity utilization requirements and power knowledge mastering conditions.
Furthermore, the data grabbed by the data grabbing front end comprises the geographic position of the client.
Further, the customer electricity consumption data image also displays the customer geographical position information.
Further, the data management and control platform draws a distribution map of the complaint rate and the repair rate of the electric equipment according to the received data.
Furthermore, the distribution maps of the complaint rate and the repair rate of the electric equipment display different colors according to the number of complaints and repair times.
Further, the data management and control platform further comprises:
and the client list module displays a client list.
Further, the client ticket module includes:
a client adding unit for adding the client to the client list;
and the client deleting unit deletes the client from the client list.
According to the power supply service data display system based on the client image, the front end data capturing front end captures the required client electricity utilization data and automatically guides the captured data into the data management platform to form the power supply service core database, the data management platform draws the client electricity utilization data image according to the received data, unified visual display of the client electricity utilization data is achieved, and the clients can be classified in groups according to the displayed data, so that oriented active service of the clients is achieved.
Drawings
FIG. 1 is a schematic diagram of a customer electricity consumption data image according to an embodiment of the present invention.
FIG. 2 is a distribution diagram of complaint rate and repair rate of an electric device according to an embodiment of the present invention.
Detailed Description
The present invention will be described in detail below with reference to the accompanying drawings by way of specific examples, which are illustrative of the present invention and are not limited to the following embodiments.
The embodiment provides a power supply service data display system based on customer portrait, which collects customer electricity consumption data, draws a customer electricity consumption data image map and an electric equipment complaint rate and repair rate distribution map, visually displays the customer electricity consumption data, classifies customers according to the data, and actively sends related services to various classes of customers.
The system comprises a data capturing front end and a data management and control platform; the front-end data capturing front-end captures the electricity consumption data of the required client, the captured data are automatically imported into the data management platform, the data management platform draws a client electricity consumption data image map according to the received data, the client is classified according to the received data, and relevant services are sent to the specific client.
The front-end data capturing front end can adopt a server, the server is communicated with a power supply station and an electric power business hall to obtain the electricity consumption information of the client and the complaint and repair information, and the information is automatically led into the data management and control platform.
In this embodiment, the data management and control platform receives data and renders an image by the following modules:
the data receiving module is used for receiving data imported by the data capturing front end;
a data export module that exports the received data in a tabular form;
the data storage module is used for manually checking and filling the received data with related data and then storing the data; it should be noted that the system mainly captures data automatically, and collects data with the assistance of a system export form and a manual filling mode;
the figure drawing module is used for drawing a relevant customer electricity consumption data figure based on a pre-stored figure standard figure according to the data stored by the data storage module;
the image display module is used for displaying the drawn customer electricity consumption data image;
a client classification module for classifying clients according to the received data;
and the service sending module is used for sending related services aiming at various types of clients.
At least one of the following information is displayed in the customer electricity consumption data image map: the system comprises customer fault repair, complaints and suggestion suggestions, customer economic conditions, electricity fee payment conditions, customer requirements for power supply services, customer social attributes, working properties, customer electricity utilization change trends, customer name, gender, age, interest and hobbies, character characteristics, customer electricity utilization habits, customer electricity utilization requirements and power knowledge mastering conditions.
The data grabbed by the data grabbing front end also comprises the geographic position of the client, so that the geographic position information of the client is also displayed in the electricity utilization data image of the client. FIG. 1 is a schematic diagram of a customer electricity consumption data image.
In this embodiment, the data management and control platform further draws a distribution map of the complaint rate and the repair rate of the electrical equipment according to the received data, and the distribution map of the complaint rate and the repair rate of the electrical equipment displays different colors according to the number of complaints and repair times. FIG. 2 is a graph showing a distribution of a complaint rate and a repair rate of an electric equipment.
In this embodiment, the data management and control platform further includes a client list module that displays a client list. The client name list module comprises a client adding unit and a client deleting unit, the client adding unit adds the client to the client list, the client deleting unit deletes the client from the client list, and the client name list module manages the client list.
According to the scheme, the customer power consumption condition and the personal information condition are visually displayed in the customer power consumption data image, so that the customer data can be visually monitored, analyzed and visually displayed, the customers can be classified, and corresponding services are sent to various customers, such as power consumption knowledge services sent to the customers needing to acquire power knowledge irregularly.
The above disclosure is only for the preferred embodiments of the present invention, but the present invention is not limited thereto, and any non-inventive changes that can be made by those skilled in the art and several modifications and amendments made without departing from the principle of the present invention shall fall within the protection scope of the present invention.
Claims (9)
1. A power supply service data display system based on customer portrait is characterized by comprising a data capture front end and a data management and control platform;
the front-end data capturing front-end captures the electricity consumption data of the required client, the captured data are automatically imported into the data management platform, the data management platform draws a client electricity consumption data image map according to the received data, the client is classified according to the received data, and relevant services are sent to the specific client.
2. The customer representation-based power service data display system of claim 1, wherein the data management and control platform comprises:
the data receiving module is used for receiving data imported by the data capturing front end;
a data export module that exports the received data in a tabular form;
the data storage module is used for manually checking and filling the received data with related data and then storing the data;
the figure drawing module is used for drawing a relevant customer electricity consumption data figure based on a pre-stored figure standard figure according to the data stored by the data storage module;
the image display module is used for displaying the drawn customer electricity consumption data image;
a client classification module for classifying clients according to the received data;
and the service sending module is used for sending related services aiming at various types of clients.
3. A customer representation-based power service data display system in accordance with claim 1, wherein at least one of the following information is displayed in a customer representation of the power service data: the system comprises customer fault repair, complaints and suggestion suggestions, customer economic conditions, electricity fee payment conditions, customer requirements for power supply services, customer social attributes, working properties, customer electricity utilization change trends, customer name, gender, age, interest and hobbies, character characteristics, customer electricity utilization habits, customer electricity utilization requirements and power knowledge mastering conditions.
4. A customer representation based power service data display system as claimed in claim 1, 2 or 3 wherein the data grabbed by the data grabbing front end includes the geographic location of the customer.
5. A customer profile based power service data display system as recited in claim 4, wherein customer geographic location information is also displayed in the customer power usage data profile.
6. The customer representation-based power supply service data display system of claim 4, wherein the data management and control platform further draws a consumer complaint rate and repair rate distribution graph according to the received data.
7. The customer representation-based power service data display system of claim 6, wherein the customer complaint rate and repair rate profiles of the electrical equipment display different colors according to the number of complaints and repairs.
8. A customer representation-based power service data display system according to any one of claims 2, 3 and 5-7, wherein the data management and control platform further comprises:
and the client list module displays a client list.
9. A client portrait-based power service data display system as defined in claim 8, wherein the client name module comprises:
a client adding unit for adding the client to the client list;
and the client deleting unit deletes the client from the client list.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910974526.2A CN110688580A (en) | 2019-10-14 | 2019-10-14 | Power supply service data display system based on customer portrait |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910974526.2A CN110688580A (en) | 2019-10-14 | 2019-10-14 | Power supply service data display system based on customer portrait |
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| CN110688580A true CN110688580A (en) | 2020-01-14 |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106651424A (en) * | 2016-09-28 | 2017-05-10 | 国网山东省电力公司电力科学研究院 | Electric power user figure establishment and analysis method based on big data technology |
| CN108764663A (en) * | 2018-05-15 | 2018-11-06 | 广东电网有限责任公司信息中心 | A kind of power customer portrait generates the method and system of management |
| CN109284314A (en) * | 2018-08-20 | 2019-01-29 | 国网安徽省电力有限公司合肥供电公司 | A kind of high pressure customer access system and method based on power grid visualization |
| CN110163621A (en) * | 2018-02-10 | 2019-08-23 | 广州供电局有限公司 | A kind of electric power customer service big data DSS |
-
2019
- 2019-10-14 CN CN201910974526.2A patent/CN110688580A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106651424A (en) * | 2016-09-28 | 2017-05-10 | 国网山东省电力公司电力科学研究院 | Electric power user figure establishment and analysis method based on big data technology |
| CN110163621A (en) * | 2018-02-10 | 2019-08-23 | 广州供电局有限公司 | A kind of electric power customer service big data DSS |
| CN108764663A (en) * | 2018-05-15 | 2018-11-06 | 广东电网有限责任公司信息中心 | A kind of power customer portrait generates the method and system of management |
| CN109284314A (en) * | 2018-08-20 | 2019-01-29 | 国网安徽省电力有限公司合肥供电公司 | A kind of high pressure customer access system and method based on power grid visualization |
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| 王飞飞 等: "基于大数据技术的电力用户画像分析", 《山西电力》 * |
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Application publication date: 20200114 |
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