CN110110955A - Investigate distribution method, device, electronic equipment and storage medium - Google Patents
Investigate distribution method, device, electronic equipment and storage medium Download PDFInfo
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- CN110110955A CN110110955A CN201910192635.9A CN201910192635A CN110110955A CN 110110955 A CN110110955 A CN 110110955A CN 201910192635 A CN201910192635 A CN 201910192635A CN 110110955 A CN110110955 A CN 110110955A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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Abstract
The present invention provides a kind of investigation distribution method, device, electronic equipment and storage medium.The investigation distribution method can obtain customer information when receiving distribution instruction；And according to the customer information, the client is authenticated, to guarantee to make the interests of both sides, when the client passes through authentication, from preconfigured research firm's list, determine objective research corresponding with customer information company, and obtain the investigation business scoring of all investigators in unsaturated order state in the objective research company, it is scored according to the investigation business, the determining and matched investigator of the customer information, it is embodied as top-tier customer and more quality services is provided, make service that more there is specific aim, and the matched investigator is further assigned as to the objective research person of the client, to carry out intelligent decision, realize research firm and the automation distribution of investigator, not only more efficiently, and it is safer, the user experience is improved.
Description
Technical field
The present invention relates to intelligent Decision Technology field more particularly to a kind of investigation distribution method, device, electronic equipment and deposit
Storage media.
Background technique
Currently, to the inquiry of research firm, there are certain difficulty in the market, ununified platform executes investigation in the industry
The output of company's relevant information, many research firms are not do registration process, even if being included by the insurance company of profession,
It is not carried out effective management, user is caused to be difficult to get the accurate information about research firm.Just because of this, just can not yet
The reasonable disposition for realizing investigator, affects to the inquiry business of user, is unfavorable for the experience of user.
Summary of the invention
In view of the foregoing, it is necessary to a kind of investigation distribution method, device, electronic equipment and storage medium are provided, it can
The information of research firm is uniformly included, and realizes research firm and the automation distribution of investigator, not only more efficient, conjunction in turn
Reason, and it is safer, the user experience is improved.
A kind of investigation distribution method, which comprises
When receiving distribution instruction, customer information is obtained；
According to the customer information, the client is authenticated；
When the client passes through authentication, from preconfigured research firm's list, the determining and customer information pair
The objective research company answered；
Obtain the investigation business scoring of all investigators in unsaturated order state in the objective research company；
It is scored according to the investigation business, the determining and matched investigator of the customer information；
The matched investigator is assigned as to the objective research person of the client.
Preferred embodiment according to the present invention, the customer information include the combination of following one or more:
Technical field, coverage are scored in the industry with the cooperative relationship of default side, client.
Preferred embodiment according to the present invention, described according to the customer information, carrying out authentication to the client includes:
Determine the cooperative relationship of the client Yu the default side；
When there are when cooperative relationship, determine that the client passes through authentication with the default side by the client.
Preferred embodiment according to the present invention determines and the customer information from preconfigured research firm's list
Before corresponding objective research company, the method also includes:
Obtain the order for the every company for having cooperative relationship with the default side；
From the order of every company, obtains class order after sale and ordered more than or equal to other class orders and/or criminal investigation class
Single company for being more than or equal to other class orders, as research firm；
According to the research firm, research firm's list is configured.
Preferred embodiment according to the present invention, it is described from preconfigured research firm's list, it is determining to believe with the client
Ceasing corresponding objective research company includes:
Determine technical field belonging to the customer information and coverage；
From research firm's list, it is public to obtain the investigation to match with the technical field and the coverage
Department, as the objective research company.
Preferred embodiment according to the present invention, described to be scored according to the investigation business, determination is matched with the customer information
Investigator include:
The client obtained in the customer information scores in the industry；
The client is scored in the industry and is matched with investigation business scoring, is matched with determination with the customer information
Investigator.
Preferred embodiment according to the present invention, in the objective research person that the matched investigator is assigned as to the client
Afterwards, the method also includes:
When the calling information for receiving the client or the objective research person refuse order, for client weight
New distribution investigator.
A kind of investigation distributor, described device include:
Acquiring unit, for obtaining customer information when receiving distribution instruction；
Authenticating unit, for being authenticated to the client according to the customer information；
Determination unit, for when the client passes through authentication, from preconfigured research firm's list, determining and institute
State the corresponding objective research company of customer information；
The acquiring unit is also used to obtain all investigation in unsaturated order state in the objective research company
The investigation business scoring of member；
The determination unit is also used to be scored according to the investigation business, the determining and matched investigation of the customer information
Member；
Allocation unit, for the matched investigator to be assigned as to the objective research person of the client.
Preferred embodiment according to the present invention, the customer information include the combination of following one or more:
Technical field, coverage are scored in the industry with the cooperative relationship of default side, client.
Preferred embodiment according to the present invention, the authenticating unit are specifically used for:
Determine the cooperative relationship of the client Yu the default side；
When there are when cooperative relationship, determine that the client passes through authentication with the default side by the client.
Preferred embodiment according to the present invention, the acquiring unit are also used to from preconfigured research firm's list,
Before determining objective research corresponding with customer information company, the every company for having cooperative relationship with the default side is obtained
Order；
The acquiring unit is also used to from the order of every company, is obtained class order after sale and is more than or equal to other
Class order and/or criminal investigation class order are more than or equal to the company of other class orders, as research firm；
Described device further include:
Configuration unit, for configuring research firm's list according to the research firm.
Preferred embodiment according to the present invention, the determination unit is from preconfigured research firm's list, determining and institute
Stating the corresponding objective research company of customer information includes:
Determine technical field belonging to the customer information and coverage；
From research firm's list, it is public to obtain the investigation to match with the technical field and the coverage
Department, as the objective research company.
Preferred embodiment according to the present invention, the determination unit score according to the investigation business, the determining and client
The investigator of information matches includes:
The client obtained in the customer information scores in the industry；
The client is scored in the industry and is matched with investigation business scoring, is matched with determination with the customer information
Investigator.
Preferred embodiment according to the present invention, the allocation unit are also used to the matched investigator being assigned as institute
After the objective research person for stating client, when the calling information for receiving the client or objective research person refusal order,
Investigator is redistributed for the client.
A kind of electronic equipment, the electronic equipment include:
Memory stores at least one instruction；And
Processor executes the instruction stored in the memory to realize the investigation distribution method.
A kind of computer readable storage medium is stored at least one instruction, institute in the computer readable storage medium
At least one instruction is stated to be executed by the processor in electronic equipment to realize the investigation distribution method.
As can be seen from the above technical solutions, the present invention can obtain customer information, and root when receiving distribution instruction
According to the customer information, the client is authenticated, to guarantee to make the interests of both sides, when the client passes through authentication, from
In preconfigured research firm's list, objective research corresponding with customer information company is determined, and obtain the target
The investigation business scoring of all investigators in unsaturated order state, the investigator of unsaturated order state in research firm
The customer quantity that can be serviced simultaneously each investigator is limited, and client without being waited for a long time, further
It is scored according to the investigation business, it is more excellent to be embodied as top-tier customer offer by the determining and matched investigator of the customer information
The service of matter makes service more have specific aim, and the matched investigator is further assigned as to the target of the client
Investigator, thus realize research firm and the automation distribution of investigator, not only more efficiently, and it is safer, improve use
Family experience.
Detailed description of the invention
Fig. 1 is the flow chart of the preferred embodiment of present invention investigation distribution method.
Fig. 2 is the functional block diagram of the preferred embodiment of present invention investigation distributor.
Fig. 3 is the structural schematic diagram of the electronic equipment for the preferred embodiment that the present invention realizes investigation distribution method.
Main element symbol description
| Electronic equipment | 1 |
| Memory | 12 |
| Processor | 13 |
| Investigate distributor | 11 |
| Acquiring unit | 110 |
| Authenticating unit | 111 |
| Determination unit | 112 |
| Allocation unit | 113 |
| Configuration unit | 114 |
| Score unit | 115 |
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, right in the following with reference to the drawings and specific embodiments
The present invention is described in detail.
As shown in Figure 1, being the flow chart of the preferred embodiment of present invention investigation distribution method.According to different requirements, should
The sequence of step can change in flow chart, and certain steps can be omitted.
The investigation distribution method is applied in one or more electronic equipment, and the electronic equipment is that one kind can be by
According to the instruction for being previously set or storing, the equipment of progress numerical value calculating and/or information processing, hardware include but is not limited to automatically
Microprocessor, specific integrated circuit (Application Specific Integrated Circuit, ASIC), programmable gate
Array (Field-Programmable Gate Array, FPGA), digital processing unit (Digital Signal
Processor, DSP), embedded device etc..
The electronic equipment can be any electronic product that human-computer interaction can be carried out with user, for example, personal meter
Calculation machine, tablet computer, smart phone, personal digital assistant (Personal Digital Assistant, PDA), game machine, friendship
Mutual formula Web TV (Internet Protocol Television, IPTV), intellectual wearable device etc..
The electronic equipment can also include the network equipment and/or user equipment.Wherein, the network equipment includes, but
It is not limited to single network server, the server group of multiple network servers composition or based on cloud computing (Cloud
Computing the cloud being made of a large amount of hosts or network server).
Network locating for the electronic equipment include but is not limited to internet, wide area network, Metropolitan Area Network (MAN), local area network, it is virtual specially
With network (Virtual Private Network, VPN) etc..
S10 obtains customer information when receiving distribution instruction.
Currently, in the market to the inquiry of research firm there are certain difficulty, ununified platform executes research firm
The output of relevant information, therefore, many research firms are not do registration process, even if being included by the insurance company of profession,
Also it is not carried out effective management, user is caused to be difficult to get the accurate information about research firm.
Also, in the case where research firm's accurate information can not be got, rationally matching for investigator also just cannot achieve
It sets, is had some impact on to the inquiry business of user.
In at least one embodiment of the present invention, the distribution instruction can be triggered by the client.
Specifically, the electronic equipment, which receives the distribution and instructs, includes, but are not limited to following one or more kinds of feelings
The combination of condition:
(1) electronic equipment detects that the client registers on configuration website and/or application program, described in triggering
Distribution instruction.
Such as: when the electronic equipment detect client A configuration it is online (as: certain provides research firm's distribution business
Website etc.) on when being registered, it is determined that the client A is possible to the distribution for wanting to carry out research firm, then the electronics is set
Standby determine receives the distribution instruction.
By above embodiment, the electronic equipment can timely and effectively be rung when detecting registration information
It answers, to promote user experience.
(2) electronic equipment detects that the client triggers the signal of configuration key, to trigger the distribution instruction.
Specifically, the configuration key can be pre-set virtual key, be also possible to physical button, the present invention is not
Limitation.
Wherein, the configuration key is for triggering the distribution instruction.
Further, the customer information includes, but are not limited to the combination of following one or more: technical field, clothes
Business field is scored in the industry with the cooperative relationship of default side, client.
Wherein, the default side includes third-party service platform etc., and the default side is used for public in insurance company and investigation
The bridge of communication is established between department, and then so that insurance company is smoothly found optimal research firm and cooperates, and is not only increased
The efficiency of Cheng Dan, while also assuring into simple substance amount.
S11 authenticates the client according to the customer information.
In at least one embodiment of the present invention, in order to guarantee the interests of both sides, in the same of control research firm's quality
When, also to guarantee the quality of the client, and the client of not all triggering distribution instruction can be serviced.
Specifically, the client includes insurance company etc., in order to which the declaration form to insurance company is effectively verified, is often needed
It is whether true with definite policy by the investigation of the research firm by the help of the research firm, it avoids the occurrence of and deceives
The case where guarantor.
Therefore, because being related to the interests of both sides, then need to authenticate the client (such as insurance company), to protect
Demonstrate,prove the equity of surveyee.
In at least one embodiment of the present invention, the electronic equipment is according to the customer information, to the client into
Row authenticates
The electronic equipment determines the cooperative relationship of the client Yu the default side, also, when the client with it is described
When default side has cooperative relationship, the electronic equipment determines that the client passes through authentication.
It is understood that since the default side between insurance company and research firm for establishing the bridge of communication
Beam, therefore, in view of the particularity of investigation business, the electronic equipment can be to have the client of cooperative relationship to set with the default side
Set permission.Due to once cooperating, the electronic equipment can determine the identity of the client, to guarantee the client
Normality.
Certainly, in other embodiments, when the client and the default side do not have cooperative relationship, but the electronics is set
Standby to determine that the public praise of the client is higher by other means, i.e., when having higher rating in the industry, the electronic equipment can also be determined
The client has permission, and the present invention does not limit.
S12, it is determining to believe with the client from preconfigured research firm's list when the client passes through authentication
Cease corresponding objective research company.
In at least one embodiment of the present invention, in the electronic equipment from preconfigured research firm's list,
Before determining objective research corresponding with customer information company, the electronic equipment configures research firm's list.
Specifically, in the electronic equipment from preconfigured research firm's list, the determining and customer information pair
Before the objective research company answered, the method also includes:
The electronic equipment obtains the order for the every company for having cooperative relationship with the default side, and from every company
In order, obtains class order after sale and be more than or equal to other class orders and/or criminal investigation class order more than or equal to other classes
The company of order, as research firm, the electronic equipment configures research firm's list according to the research firm.
Further, the electronic equipment can from least one Internet channel of the default side (such as: it is described pre-
If application program, the site for service of the default side etc. of side), obtain the every company for having cooperative relationship with the default side
Order, to ensure that accessed order is comprehensively and true.
Alternatively, the electronic equipment can also receive the every family for having cooperative relationship with the default side of designated person's upload
The order of company, the present invention do not limit.
Wherein, the designated person includes, but are not limited to order management personnel of every company etc..
Further, research firm generally requires to guarantee the authenticity of insurance company's order to ordering after Claims Resolution
It is singly verified, and walks list again after finding the problem；Alternatively, research firm often processes a large amount of criminal investigation class case (example
Such as: the settlement of insurance claim case in car accident).Therefore, the above-mentioned service attribute based on research firm, the electronic equipment can
Will other class orders and/or criminal investigation class order be more than or equal to more than or equal to other class orders by class order after sale
Company, as the research firm.
Further, the electronic equipment can match after getting the research firm according to the research firm
Research firm's list is set, can store the title or configuration identifier of each research firm in research firm's list,
To facilitate the user to transfer research firm from research firm's list.
In at least one embodiment of the present invention, the electronic equipment is from preconfigured research firm's list, really
Determining objective research corresponding with customer information company includes:
The electronic equipment determines technical field belonging to the customer information and coverage, and from the research firm
In list, the research firm to match with the technical field and the coverage is obtained, as the objective research company.
It is understood that the actual effect in order to guarantee service interfacing, the electronic equipment should be preferably the client
The research firm for configuring same services region, to facilitate both persons to be docked in time, and is encountering phone or mail etc.
When can not link up clear situation, both sides can directly meet interview, not only save the time of both sides, also make docking operation more
Add smoothness, promotes user experience.
In addition, the quality in order to guarantee business completion, the electronic equipment should have identical skill for client configuration
The research firm in art field, in this way, the confidence level of research firm's investigation result is just higher, the quality of key investigation is also more
It is good, more quality services are provided for client.
S13, the investigation business for obtaining all investigators in unsaturated order state in the objective research company are commented
Point.
In at least one embodiment of the present invention, in order to guarantee that every client can obtain efficient and quality services,
The electronic equipment is that each investigator is provided with the highest order upper limit.Also, when the quantity of received orders of an investigator reaches institute
When stating the highest order upper limit, the electronic equipment determines that the investigator is in saturation order state, alternatively, as an investigator
Quantity of received orders when not reaching the highest order upper limit, the electronic equipment determines that the investigator is in unsaturated order
State.
By above embodiment, the customer quantity that the electronic equipment can service each investigator simultaneously is limited
System, client without being waited for a long time, and experience is more preferably.
Further, the electronic equipment also scores to the professional skill of each investigator, to each investigator
It grades.
Specifically, the essential information of the available each investigator of the electronic equipment, and obtained from the essential information
Educational background, the length of service etc. of each investigator are taken, the electronic equipment further obtains the customer evaluation that each investigator receives,
And at single rate and complete the information such as actual effect.In summary all indexs are that each investigator scores to the electronic equipment,
The investigation business scoring of each investigator is obtained, the evaluation index that the present invention scores to the investigation business does not limit.
S14 scores according to the investigation business, the determining and matched investigator of the customer information.
In at least one embodiment of the present invention, the electronic equipment for each investigator after scoring
There is the investigator of corresponding investigation business scoring for client distribution.
In at least one embodiment of the present invention, the electronic equipment is also that each client's progress client scores in the industry.
Specifically, the evaluation in the industry of the available each client of the electronic equipment, and obtain the transaction water of each client
It is flat, and These parameters are combined, client is carried out for each client and is scored in the industry, and the evaluation that the present invention scores in the industry to the client refers to
Mark does not limit.
The electronic equipment scores in the industry in the client for getting the client and the investigation business of each investigator scores
Afterwards, that is, it can determine the investigator of the client.
Specifically, the electronic equipment scores according to the investigation business, the determining and matched investigation of the customer information
Member include:
The client that the electronic equipment obtains in the customer information scores in the industry, and further comments the client in the industry
Divide and matched with investigation business scoring, with the determining and matched investigator of the customer information.
By above embodiment, the electronic equipment can provide more quality services for top-tier customer, so that clothes
Business more has specific aim.
The matched investigator is assigned as the objective research person of the client by S15.
In at least one embodiment of the present invention, the objective research person is distributed to the visitor by the electronic equipment
Family, to facilitate both sides to be docked in time.
In at least one embodiment of the present invention, the matched investigator is assigned as in the electronic equipment described
After the objective research person of client, the method also includes:
When the calling information for receiving the client or the objective research person refuse order, the electronic equipment
Investigator is redistributed for the client.
By above embodiment, when there are special circumstances, (such as: the client is unsatisfied with the clothes of the objective research person
Business, therefore complained or the objective research person is due to can not order etc. in other places) when, the electronic equipment can be done
It timely responds to out, redistributes investigator for the client, to avoid any stall condition, saved the time of client, made the visitor
Family has better service experience.
In conclusion the present invention can obtain customer information, and believe according to the client when receiving distribution instruction
Breath, authenticates the client, to guarantee the interests of the two sides concerned, when the client passes through authentication, from preconfigured
In research firm's list, objective research corresponding with customer information company is determined, and obtain in the objective research company
The investigation business scoring of all investigators in unsaturated order state, the investigator of unsaturated order state can be to each
The customer quantity that investigator can service simultaneously is limited, and client without being waited for a long time, further according to the tune
Business scoring is looked into, the determining and matched investigator of the customer information is embodied as top-tier customer and provides more quality services, makes
Service more has specific aim, and the matched investigator is further assigned as to the objective research person of the client, thus
Realize research firm and the automation distribution of investigator, not only more efficiently, and it is safer, the user experience is improved.
As shown in Fig. 2, being the functional block diagram of the preferred embodiment of present invention investigation distributor.The investigation distribution dress
Setting 11 includes acquiring unit 110, authenticating unit 111, determination unit 112, allocation unit 113, configuration unit 114 and judge paper
Member 115.So-called module/the unit of the present invention refers to that one kind can be performed by processor 13, and can complete fixed function
Series of computation machine program segment, storage in memory 12.It in the present embodiment, will about the function of each module/unit
It is described in detail in subsequent embodiment.
When receiving distribution instruction, acquiring unit 110 obtains customer information.
Currently, in the market to the inquiry of research firm there are certain difficulty, ununified platform executes research firm
The output of relevant information, therefore, many research firms are not do registration process, even if being included by the insurance company of profession,
Also it is not carried out effective management, user is caused to be difficult to get the accurate information about research firm.
Also, in the case where research firm's accurate information can not be got, rationally matching for investigator also just cannot achieve
It sets, is had some impact on to the inquiry business of user.
In at least one embodiment of the present invention, the distribution instruction can be triggered by the client.
Specifically, the acquisition of acquiring unit 110 customer information includes, but are not limited to following one or more kinds of situations
Combination:
(1) acquiring unit 110 detects that the client registers on configuration website and/or application program, with triggering
The distribution instruction.
Such as: when the acquiring unit 110 detects that client A is online (such as: certain offer research firm distribution business in configuration
Website etc.) on when being registered, it is determined that the client A is possible to the distribution for wanting to carry out research firm, the then acquisition
Unit 110 receives the distribution instruction.
By above embodiment, the acquiring unit 110 can carry out timely and effectively when detecting registration information
Response, to promote user experience.
(2) acquiring unit 110 detects that the client triggers the signal of configuration key, is referred to triggering the distribution
It enables.
Specifically, the configuration key can be pre-set virtual key, be also possible to physical button, the present invention is not
Limitation.
Wherein, the configuration key is for triggering the distribution instruction.
Further, the customer information includes, but are not limited to the combination of following one or more: technical field, clothes
Business field is scored in the industry with the cooperative relationship of default side, client.
Wherein, the default side includes third-party service platform etc., and the default side is used for public in insurance company and investigation
The bridge of communication is established between department, and then so that insurance company is smoothly found optimal research firm and cooperates, and is not only increased
The efficiency of Cheng Dan, while also assuring into simple substance amount.
Authenticating unit 111 authenticates the client according to the customer information.
In at least one embodiment of the present invention, in order to guarantee the interests of both sides, in the same of control research firm's quality
When, also to guarantee the quality of the client, and the client of not all triggering distribution instruction can be serviced.
Specifically, the client includes insurance company etc., in order to which the declaration form to insurance company is effectively verified, is often needed
To be with definite policy by the investigation to the research firm by the help of the research firm, the authenticating unit 111
It is no true, the case where avoiding the occurrence of insurance fraud.
Therefore, because being related to the interests of both sides, the authenticating unit 111 is then needed to client (such as insurance company
Deng) authenticated, to guarantee the equity of surveyee.
In at least one embodiment of the present invention, the authenticating unit 111 is according to the customer information, to the client
Carrying out authentication includes:
The authenticating unit 111 determines the cooperative relationship of the client and the default side, also, works as the client and institute
When stating default side has cooperative relationship, the authenticating unit 111 determines that the client passes through authentication.
It is understood that since the default side between insurance company and research firm for establishing the bridge of communication
Beam, therefore, in view of the particularity of investigation business, the authenticating unit 111 can be the visitor for having cooperative relationship with the default side
Permission is arranged in family.Due to once cooperating, the authenticating unit 111 can determine the identity of the client, to guarantee
State the normality of client.
Certainly, in other embodiments, when the client and the default side do not have cooperative relationship, but the authentication is singly
Member 111 determines that the public praise of the client is higher by other means, i.e., when having higher rating in the industry, the authenticating unit 111 can also
There is permission with the determination client, the present invention does not limit.
When the client passes through authentication, determination unit 112 from preconfigured research firm's list, it is determining with it is described
The corresponding objective research company of customer information.
In at least one embodiment of the present invention, in the determination unit 112 from preconfigured research firm's list
In, before determining objective research corresponding with customer information company, configuration unit 114 configures research firm's list.
Specifically, in the determination unit 112 from preconfigured research firm's list, the determining and customer information
Before corresponding objective research company, the method also includes:
The acquiring unit 110 obtains the order for the every company for having cooperative relationship with the default side, and from every the father-in-law
In the order of department, obtains class order after sale and be more than or equal to other class orders and/or criminal investigation class order more than or equal to it
The company of his class order, as research firm, the configuration unit 114 configures the research firm according to the research firm
List.
Further, the acquiring unit 110 can from least one Internet channel of the default side (such as: institute
State application program, the site for service of the default side etc. for presetting side), obtain the every the father-in-law for having cooperative relationship with the default side
The order of department, to ensure that accessed order is comprehensively and true.
Alternatively, the acquiring unit 110 can also receive designated person upload have cooperative relationship with the default side
The order of every company, the present invention do not limit.
Wherein, the designated person includes, but are not limited to order management personnel of every company etc..
Further, research firm generally requires to guarantee the authenticity of insurance company's order to ordering after Claims Resolution
It is singly verified, and walks list again after finding the problem；Alternatively, research firm often processes a large amount of criminal investigation class case (example
Such as: the settlement of insurance claim case in car accident).Therefore, the above-mentioned service attribute based on research firm, acquiring unit 110 can
Will other class orders and/or criminal investigation class order be more than or equal to more than or equal to other class orders by class order after sale
Company is determined as the research firm.
Further, the acquiring unit 110 is after getting the research firm, the configuration unit 114
According to the research firm, research firm's list is configured, can store each research firm in research firm's list
Title or configuration identifier, to facilitate the user to transfer research firm from research firm's list.
In at least one embodiment of the present invention, the determination unit 112 is from preconfigured research firm's list,
Determine that objective research corresponding with customer information company includes:
The determination unit 112 determines technical field and coverage belonging to the customer information, and from the investigation
In company list, the research firm to match with the technical field and the coverage is obtained, as the objective research
Company.
It is understood that the actual effect in order to guarantee service interfacing, the determination unit 112 should be preferably the visitor
Family configures the research firm in same services region, to facilitate both persons to be docked in time, and is encountering phone or mail
When etc. that can not link up clear situation, both sides can directly meet interview, not only saved the time of both sides, also made docking operation
It is more smooth, promote user experience.
In addition, the quality in order to guarantee business completion, the determination unit 112 should have identical for client configuration
The research firm of technical field, in this way, the confidence level of research firm's investigation result is just higher, the quality of key investigation is also more
It is good, more quality services are provided for client.
The acquiring unit 110 obtains all investigators in unsaturated order state in the objective research company
The scoring of investigation business.
In at least one embodiment of the present invention, in order to guarantee that every client can obtain efficient and quality services,
The acquiring unit 110 is that each investigator is provided with the highest order upper limit.Also, when the quantity of received orders of an investigator reaches
When the highest order upper limit, the acquiring unit 110 determines that the investigator is in saturation order state, alternatively, when one
When the quantity of received orders of investigator does not reach the highest order upper limit, the acquiring unit 110 is got at the investigator
In unsaturated order state.
By above embodiment, the customer quantity that the acquiring unit 110 can service each investigator simultaneously is done
Limitation, client experience more preferably without being waited for a long time.
Further, scoring unit 115 scores to the professional skill of each investigator, to carry out to each investigator
Grading.
Specifically, the essential information of the scoring available each investigator of unit 115, and from the essential information
Educational background, the length of service etc. of each investigator are obtained, the scoring unit 115 further obtains the client that each investigator receives
Evaluation, and at single rate and complete the information such as actual effect.The scoring unit 115 in summary all indexs be each investigator into
Row scoring, obtains the investigation business scoring of each investigator, and the evaluation index that the present invention scores to the investigation business does not limit.
The determination unit 112 scores according to the investigation business, the determining and matched investigator of the customer information.
In at least one embodiment of the present invention, the scoring unit 115 for each investigator after scoring, institute
State the investigator that determination unit 112 there can be the scoring of corresponding investigation business for client distribution.
In at least one embodiment of the present invention, the scoring unit 115 is also commented in the industry for each client progress client
Point.
Specifically, the evaluation in the industry of the scoring available each client of unit 115, and obtain the transaction of each client
Level, and These parameters are combined, client, which is carried out, for each client scores in the industry, the evaluation that the present invention scores in the industry to the client
Index does not limit.
The determination unit 112 scores in the industry and the investigation business of each investigator in the client for getting the client
After scoring, that is, it can determine the investigator of the client.
Specifically, the determination unit 112 scores according to the investigation business, the determining and matched tune of the customer information
The person of looking into includes:
The client that the determination unit 112 obtains in the customer information scores in the industry, and further by client's industry
Interior scoring is matched with investigation business scoring, with the determining and matched investigator of the customer information.
By above embodiment, the determination unit 112 can provide more quality services for top-tier customer, so that
Service more has specific aim.
The matched investigator is assigned as the objective research person of the client by allocation unit 113.
In at least one embodiment of the present invention, the allocation unit 113 is distributed to the objective research person described
Client, to facilitate both sides to be docked in time.
In at least one embodiment of the present invention, the matched investigator is assigned as in the allocation unit 113
After the objective research person of the client, the method also includes:
When the calling information for receiving the client or the objective research person refuse order, the allocation unit
113 redistribute investigator for the client.
By above embodiment, when there are special circumstances, (such as: the client is unsatisfied with the clothes of the objective research person
Business, therefore complained or the objective research person is due to can not order etc. in other places) when, the allocation unit 113 can be with
It makes and timely responding to, redistribute investigator for the client, to avoid any stall condition, saved the time of client, make described
Client has better service experience.
In conclusion the present invention can obtain customer information, and believe according to the client when receiving distribution instruction
Breath, authenticates the client, to guarantee the interests of the two sides concerned, when the client passes through authentication, from preconfigured
In research firm's list, objective research corresponding with customer information company is determined, and obtain in the objective research company
The investigation business scoring of all investigators in unsaturated order state, the investigator of unsaturated order state can be to each
The customer quantity that investigator can service simultaneously is limited, and client without being waited for a long time, further according to the tune
Business scoring is looked into, the determining and matched investigator of the customer information is embodied as top-tier customer and provides more quality services, makes
Service more has specific aim, and the matched investigator is further assigned as to the objective research person of the client, thus
Realize research firm and the automation distribution of investigator, not only more efficiently, and it is safer, the user experience is improved.
As shown in figure 3, being the structural schematic diagram of the electronic equipment for the preferred embodiment that the present invention realizes investigation distribution method.
The electronic equipment 1 be it is a kind of can according to the instruction for being previously set or store, automatic progress numerical value calculating and/or
The equipment of information processing, hardware include but is not limited to microprocessor, specific integrated circuit (Application Specific
Integrated Circuit, ASIC), programmable gate array (Field-Programmable Gate Array, FPGA), number
Word processing device (Digital Signal Processor, DSP), embedded device etc..
The electronic equipment 1, which can also be but not limited to any one, to pass through keyboard, mouse, remote controler, touching with user
The modes such as template or voice-operated device carry out the electronic product of human-computer interaction, for example, personal computer, tablet computer, smart phone,
Personal digital assistant (Personal Digital Assistant, PDA), game machine, Interactive Internet TV (Internet
Protocol Television, IPTV), intellectual wearable device etc..
The electronic equipment 1 can also be that the calculating such as desktop PC, notebook, palm PC and cloud server are set
It is standby.
Network locating for the electronic equipment 1 include but is not limited to internet, wide area network, Metropolitan Area Network (MAN), local area network, it is virtual specially
With network (Virtual Private Network, VPN) etc..
In one embodiment of the invention, the electronic equipment 1 includes, but are not limited to memory 12, processor 13,
And it is stored in the computer program that can be run in the memory 12 and on the processor 13, such as investigation distribution journey
Sequence.
It will be understood by those skilled in the art that the schematic diagram is only the example of electronic equipment 1, not structure paired electrons
The restriction of equipment 1 may include perhaps combining certain components or different components, example than illustrating more or fewer components
Such as described electronic equipment 1 can also include input-output equipment, network access equipment, bus.
Alleged processor 13 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng the processor 13 is arithmetic core and the control centre of the electronic equipment 1, entire using various interfaces and connection
The various pieces of electronic equipment 1, and execute the operating system of the electronic equipment 1 and types of applications program, the program of installation
Code etc..
The processor 13 executes the operating system of the electronic equipment 1 and the types of applications program of installation.The place
Reason device 13 executes the application program to realize the step in above-mentioned each investigation distribution method embodiment, such as shown in FIG. 1
Step S10, S11, S12, S13, S14, S15.Alternatively, the processor 13 realizes above-mentioned each dress when executing the computer program
The function of each module/unit in embodiment is set, such as: when receiving distribution instruction, obtain customer information；According to the client
Information authenticates the client；When the client passes through authentication, from preconfigured research firm's list, determine
Objective research corresponding with customer information company；It obtains all in unsaturated order state in the objective research company
Investigator investigation business scoring；It is scored according to the investigation business, the determining and matched investigator of the customer information；It will
The matched investigator is assigned as the objective research person of the client.
Illustratively, the computer program can be divided into one or more module/units, one or more
A module/unit is stored in the memory 12, and is executed by the processor 13, to complete the present invention.It is one
Or multiple module/units can be the series of computation machine program instruction section that can complete specific function, the instruction segment is for retouching
State implementation procedure of the computer program in the electronic equipment 1.It is obtained for example, the computer program can be divided into
Take unit 110, authenticating unit 111, determination unit 112, allocation unit 113, configuration unit 114 and scoring unit 115.
The memory 12 can be used for storing the computer program and/or module, the processor 13 by operation or
The computer program and/or module being stored in the memory 12 are executed, and calls the data being stored in memory 12,
Realize the various functions of the electronic equipment 1.The memory 12 can mainly include storing program area and storage data area,
In, storing program area can application program needed for storage program area, at least one function (such as sound-playing function, image
Playing function etc.) etc.；Storage data area, which can be stored, uses created data (such as audio data, phone directory according to mobile phone
Deng) etc..In addition, memory 12 may include high-speed random access memory, it can also include nonvolatile memory, such as firmly
Disk, memory, plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital,
SD) block, flash card (Flash Card), at least one disk memory, flush memory device or other volatile solid-states
Part.
The memory 12 can be the external memory and/or internal storage of electronic equipment 1.Further, described
Memory 12 can be the circuit with store function for not having physical form in integrated circuit, such as RAM (Random-Access
Memory, random access memory), FIFO (First In First Out) etc..Alternatively, the memory 12 is also possible to
Memory with physical form, such as memory bar, TF card (Trans-flash Card).
If the integrated module/unit of the electronic equipment 1 is realized in the form of SFU software functional unit and as independent
Product when selling or using, can store in a computer readable storage medium.Based on this understanding, the present invention is real
All or part of the process in existing above-described embodiment method, can also instruct relevant hardware come complete by computer program
At the computer program can be stored in a computer readable storage medium, which is being executed by processor
When, it can be achieved that the step of above-mentioned each embodiment of the method.
Wherein, the computer program includes computer program code, and the computer program code can be source code
Form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium may include: can
Carry any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic disk, CD, computer of the computer program code
Memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access
Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the computer-readable medium
The content for including can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice, such as in certain departments
Method administrative area does not include electric carrier signal and telecommunication signal according to legislation and patent practice, computer-readable medium.
In conjunction with Fig. 1, the memory 12 in the electronic equipment 1 stores multiple instruction to realize a kind of investigation distribution side
The multiple instruction can be performed to realize in method, the processor 13: when receiving distribution instruction, obtaining customer information；Root
According to the customer information, the client is authenticated；When the client passes through authentication, arranged from preconfigured research firm
In table, objective research corresponding with customer information company is determined；It obtains all in insatiable hunger in the objective research company
It scores with the investigation business of the investigator of order state；It is scored according to the investigation business, determination is matched with the customer information
Investigator；The matched investigator is assigned as to the objective research person of the client.
Preferred embodiment according to the present invention, the customer information include the combination of following one or more:
Technical field, coverage are scored in the industry with the cooperative relationship of default side, client.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Determine the cooperative relationship of the client Yu the default side；
When there are when cooperative relationship, determine that the client passes through authentication with the default side by the client.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Obtain the order for the every company for having cooperative relationship with the default side；
From the order of every company, obtains class order after sale and ordered more than or equal to other class orders and/or criminal investigation class
Single company for being more than or equal to other class orders, as research firm；
According to the research firm, research firm's list is configured.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
Determine technical field belonging to the customer information and coverage；
From research firm's list, it is public to obtain the investigation to match with the technical field and the coverage
Department, as the objective research company.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
The client obtained in the customer information scores in the industry；
The client is scored in the industry and is matched with investigation business scoring, is matched with determination with the customer information
Investigator.
Preferred embodiment according to the present invention, the processor 13 also execute multiple instruction and include:
When the calling information for receiving the client or the objective research person refuse order, for client weight
New distribution investigator.
Specifically, the processor 13 can refer to the concrete methods of realizing of above-metioned instruction related in Fig. 1 corresponding embodiment
The description of step, this will not be repeated here.
In several embodiments provided by the present invention, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the module
It divides, only a kind of logical function partition, there may be another division manner in actual implementation.
The module as illustrated by the separation member may or may not be physically separated, aobvious as module
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.Some or all of the modules therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of hardware adds software function module.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.
Therefore, in all respects, the present embodiments are to be considered as illustrative and not restrictive, this
The range of invention is indicated by the appended claims rather than the foregoing description, it is intended that the equivalent requirements of the claims will be fallen in
All changes in meaning and scope are included in the present invention.Any attached associated diagram label in claim should not be considered as limit
Claim involved in making.
Furthermore, it is to be understood that one word of " comprising " does not exclude other units or steps, odd number is not excluded for plural number.In system claims
The multiple units or device of statement can also be implemented through software or hardware by a unit or device.Second equal words are used
It indicates title, and does not indicate any particular order.
Finally it should be noted that the above examples are only used to illustrate the technical scheme of the present invention and are not limiting, although reference
Preferred embodiment describes the invention in detail, those skilled in the art should understand that, it can be to of the invention
Technical solution is modified or equivalent replacement, without departing from the spirit and scope of the technical solution of the present invention.
Claims (10)
1. a kind of investigation distribution method, which is characterized in that the described method includes:
When receiving distribution instruction, customer information is obtained；
According to the customer information, the client is authenticated；
When the client passes through authentication, from preconfigured research firm's list, determination is corresponding with the customer information
Objective research company；
Obtain the investigation business scoring of all investigators in unsaturated order state in the objective research company；
It is scored according to the investigation business, the determining and matched investigator of the customer information；
The matched investigator is assigned as to the objective research person of the client.
2. investigation distribution method as described in claim 1, which is characterized in that the customer information includes following a kind of or more
The combination of kind:
Technical field, coverage are scored in the industry with the cooperative relationship of default side, client.
3. investigation distribution method as claimed in claim 2, which is characterized in that it is described according to the customer information, to the visitor
Family carries out authentication
Determine the cooperative relationship of the client Yu the default side；
When there are when cooperative relationship, determine that the client passes through authentication with the default side by the client.
4. investigation distribution method as described in claim 1, which is characterized in that from preconfigured research firm's list,
Before determining objective research corresponding with customer information company, the method also includes:
Obtain the order for the every company for having cooperative relationship with the default side；
From the order of every company, it is big more than or equal to other class orders and/or criminal investigation class order to obtain class order after sale
In or equal to other class orders company, as research firm；
According to the research firm, research firm's list is configured.
5. investigation distribution method as claimed in claim 2, which is characterized in that described from preconfigured research firm's list
In, determine that objective research corresponding with customer information company includes:
Determine technical field belonging to the customer information and coverage；
From research firm's list, the research firm to match with the technical field and the coverage is obtained, is made
For the objective research company.
6. investigation distribution method as claimed in claim 2, which is characterized in that it is described to be scored according to the investigation business, it determines
Matched investigator includes: with the customer information
The client obtained in the customer information scores in the industry；
The client is scored in the industry and is matched with investigation business scoring, with the determining and matched tune of the customer information
Cha Yuan.
7. investigation distribution method as described in claim 1, which is characterized in that described in being assigned as the matched investigator
After the objective research person of client, the method also includes:
When the calling information for receiving the client or the objective research person refuse order, divide again for the client
With investigator.
8. a kind of investigation distributor, which is characterized in that described device includes:
Acquiring unit, for obtaining customer information when receiving distribution instruction；
Authenticating unit, for being authenticated to the client according to the customer information；
Determination unit, for from preconfigured research firm's list, determining and the visitor when the client passes through authentication
The corresponding objective research company of family information；
The acquiring unit is also used to obtain all investigators in unsaturated order state in the objective research company
The scoring of investigation business；
The determination unit is also used to be scored according to the investigation business, the determining and matched investigator of the customer information；
Allocation unit, for the matched investigator to be assigned as to the objective research person of the client.
9. a kind of electronic equipment, which is characterized in that the electronic equipment includes:
Memory stores at least one instruction；And
Processor executes the instruction stored in the memory to realize investigation as claimed in any of claims 1 to 7 in one of claims
Distribution method.
10. a kind of computer readable storage medium, it is characterised in that: be stored at least one in the computer readable storage medium
A instruction, at least one described instruction are executed by the processor in electronic equipment to realize such as any one of claim 1 to 7
The investigation distribution method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201910192635.9A CN110110955A (en) | 2019-03-14 | 2019-03-14 | Investigate distribution method, device, electronic equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910192635.9A CN110110955A (en) | 2019-03-14 | 2019-03-14 | Investigate distribution method, device, electronic equipment and storage medium |
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| CN201910192635.9A Pending CN110110955A (en) | 2019-03-14 | 2019-03-14 | Investigate distribution method, device, electronic equipment and storage medium |
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