CN110619573B - Client full-time investigation case distribution method and device - Google Patents
Client full-time investigation case distribution method and device Download PDFInfo
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- CN110619573B CN110619573B CN201910897346.9A CN201910897346A CN110619573B CN 110619573 B CN110619573 B CN 110619573B CN 201910897346 A CN201910897346 A CN 201910897346A CN 110619573 B CN110619573 B CN 110619573B
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Abstract
The invention provides a method and a device for distributing full-time investigation cases of customers, wherein the method comprises the following steps: weighting the to-be-processed full-time investigation case of the client according to the risk level of the client; judging whether the customer has a due diligence case to be processed and a due diligence case to be processed at the same time, if so, setting an operator of the customer for the due diligence case to be processed according to the operator of the customer for the due diligence case to be processed; and distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set staff. The invention can reduce manual intervention, timely distribute the full-time investigation cases of the clients, improve the processing efficiency of the full-time investigation cases of the clients and shorten the whole workflow from generation to closing of the full-time investigation cases of the clients.
Description
Technical Field
The invention relates to the field of bank customer due diligence survey case distribution, in particular to a customer due diligence survey case distribution method and device.
Background
In order to meet the requirement of external supervision or internal control, the banking compliance system is not used for scanning the client information all the time, and if the client has suspicious conditions in important aspects, the full-time investigation case of the client is generated so that the staff can implement the investigation program. In the prior art, the full-time investigation cases of customers are distributed in a manual distribution mode, and the distribution formula has the following defects: the manager of the compliance department actively acquires the due diligence survey case list to be processed by the mechanism, and distributes the cases to people in a subjective mode, so that the phenomenon of unreasonable labor division is possible, the whole workflow from generation to closing of the cases is prolonged, and the timeliness of case processing is challenged. The irrationality mentioned above mainly includes: some compliance personnel, which are inherently heavier in workload, are assigned more cases due to information asymmetry; the case of the prior distribution and processing is not distributed and processed in time due to the lack of information; the compliance person a carries out due diligence on the client C in the last year, and the client C generates a due diligence case again because the client C satisfies the hit conditions of the screening models of other due diligence cases, but the case is distributed to the compliance person B who does not know the client, so that the investigation cost is increased.
Disclosure of Invention
The invention provides a method and a device for distributing full-time investigation cases of customers, which are used for solving the defects that the full-time investigation cases of the customers cannot be processed in time and the processing speed is low in the conventional method for distributing the full-time investigation cases of the customers.
In order to solve the above technical problem, a first aspect of the present invention provides a method for distributing a customer due diligence investigation case, including:
weighting the to-be-processed due diligence case of the client according to the risk level of the client;
judging whether the customer has a due diligence case to be processed and a due diligence case to be processed at the same time, if so, setting an operator of the customer for the due diligence case to be processed according to the operator of the customer for the due diligence case to be processed;
and distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set staff.
In a further embodiment, the process of allocating the due diligence cases to be processed according to the weights of the due diligence cases to be processed and the set staff includes:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due-employment investigation cases to be processed have set operators according to the sorting sequence, if so, distributing the due-employment investigation cases to be processed to the set operators, and uniformly distributing the due-employment investigation cases to be processed which do not have the set operators to the operators.
In a further embodiment, the method for distributing the due diligence survey cases of the customers further comprises the following steps: determining the number of cases to be distributed by an operator;
the assignment of the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set managers further comprises the following steps: and distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed, the set operators and the number of cases to be distributed by the operators.
In a further embodiment, the number of cases to be allocated to the dealers is determined according to the case processing speed influence factor and the total number of the due diligence cases to be processed of each customer generated by the due diligence case screening model, wherein the case processing speed response factor includes: and screening model complexity, case complexity and a work load coefficient of a manager for the full-time investigation case.
In a further embodiment, the process of distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed, the set number of cases to be distributed by the managers and the set office staff includes:
sorting the due diligence cases to be processed according to the sequence of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due diligence cases to be processed have set operators according to the sorting sequence, if so, distributing the due diligence cases to be processed to the set operators, and if not, distributing the due diligence cases to be processed to the corresponding operators according to the number of cases to be distributed by the operators.
In a further embodiment, the method for distributing the due diligence survey cases of the customers further comprises the following steps: and receiving the client information change text, judging whether the client information change text meets the compliance requirement, and if so, deleting the due-time investigation case of the related client.
In a further embodiment, the method for distributing the case of the due diligence investigation of the customer further comprises the following steps: and sending reminding information to corresponding office workers according to the processing progress of the due diligence case to be processed.
A second aspect of the present invention provides a customer due diligence case distribution apparatus, including:
the first processing module is used for weighting the to-be-processed due diligence investigation cases of the customers according to the risk levels of the customers;
the second processing module is used for judging whether the client has the due-employment investigation case to be processed and the processed due-employment investigation case at the same time, and if so, setting the staff of the client for the due-employment investigation case to be processed according to the staff of the client for the processed due-employment investigation case;
and the distribution module is used for distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set staff.
In a further embodiment, the process of the distribution module distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set staff includes:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due-employment investigation cases to be processed have set operators according to the sorting sequence, if so, distributing the due-employment investigation cases to be processed to the set operators, and uniformly distributing the due-employment investigation cases to be processed which do not have the set operators to the operators.
In a further embodiment, the customer due diligence case assignment apparatus further includes:
the third processing module is used for determining the number of cases to be distributed by the operator;
and the distribution module is further used for distributing the due-time investigation cases to be processed according to the weight of the due-time investigation cases to be processed, the set operators and the number of cases to be distributed by the operators.
In a further embodiment, the process of distributing the due diligence cases to be processed by the distribution module according to the weight of the due diligence cases to be processed, the set number of cases to be distributed by the managers and the set number of cases to be distributed by the managers includes:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due diligence cases to be processed have set managers according to the sorting sequence, if so, allocating the due diligence cases to be processed to the set managers, and if not, allocating the due diligence cases to be processed to corresponding managers according to the number of cases to be allocated by the managers.
In a further embodiment, the customer due diligence case distribution apparatus further includes:
and the deleting module is used for receiving the client information change text, judging whether the client information change text meets the compliance requirement, and if so, deleting the due-time investigation case of the related client.
In a further embodiment, the customer due diligence case distribution apparatus further includes:
and the reminding module is used for sending reminding information to corresponding staff according to the processing progress of the due diligence investigation case to be processed.
A third aspect of the present invention provides a computer device, comprising a memory, a processor and a computer program stored on the memory and operable on the processor, wherein the processor implements the steps of the method for distributing the due-employment investigation cases of the client when executing the computer program.
A fourth aspect of the present invention provides a computer readable storage medium storing a computer program for execution, which when executed by a processor, performs the steps of the method for distributing due diligence cases to a customer.
According to the method and the device for distributing the due-employment investigation cases of the customers, the computer equipment and the computer readable storage medium, weights are assigned to the due-employment investigation cases to be processed of the customers according to the risk levels of the customers; judging whether the customer has a due diligence case to be processed and a due diligence case to be processed at the same time, if so, setting an operator of the customer for the due diligence case to be processed according to the operator of the customer for the due diligence case to be processed; the due-employment investigation cases to be processed are distributed according to the weight of the due-employment investigation cases to be processed and the set office staff, so that the manual intervention can be reduced, the due-employment investigation cases of the clients can be distributed in time, the processing efficiency of the due-employment investigation cases of the clients is improved, and the whole workflow from generation to closing of the due-employment investigation cases of the clients is shortened.
In order to make the aforementioned and other objects, features and advantages of the invention comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart illustrating a first implementation manner of a case assignment method for a due diligence survey of a customer according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a process of assigning due diligence cases to be processed according to weights of due diligence cases to be processed and configured managers according to embodiments of the present invention;
fig. 3 is a flowchart illustrating a second implementation manner of the case assignment method for due diligence investigation of the customer according to the embodiment of the present invention;
FIG. 4 is a flowchart illustrating a process of assigning due diligence cases to be processed according to weights of due diligence cases to be processed, configured operators, and number of cases to be assigned by the operators according to an embodiment of the present invention;
FIG. 5 illustrates a flow chart of a customer due diligence case assignment process that is a specific embodiment of the present invention;
fig. 6 is a block diagram of a first embodiment of a customer due diligence case distribution apparatus according to an embodiment of the present invention;
fig. 7 is a block diagram of a second embodiment of the customer due diligence case distribution apparatus according to the present invention.
Detailed Description
In order to make the technical features and effects of the invention more obvious, the technical solution of the invention is further described below with reference to the accompanying drawings, the invention can also be described or implemented by other different specific examples, and any equivalent changes made by those skilled in the art within the scope of the claims are within the scope of the invention.
The detailed description, which follows, is presented in terms of flowcharts, logic modules, and other symbolic representations of operations that can be performed on a computer system. A procedure, computer executed step, logic block, process, etc., is here conceived to be a self-consistent sequence of one or more steps or instructions leading to a desired result. The steps are those requiring physical manipulations of physical quantities. These quantities include electrical, magnetic, or radio signals, which are stored, transferred, combined, compared, and otherwise manipulated in a computer system. These signals may be bits, values, elements, symbols, characters, terms, numbers, or the like. Each step may be performed by hardware, software, firmware, or a combination thereof.
In order to clearly explain the technical scheme of the invention, some technical terms are first explained.
And (4) due diligence survey: is a customer background investigation program developed by a bank customer manager based on a specific purpose. The "specific purpose" includes a further investigation procedure conducted because the customer information satisfies the high-risk customer characteristics to determine the risk category of the customer, or a further investigation procedure conducted because there is a contradiction between different information items of the customer information to determine the logical consistency thereof, or a further investigation procedure conducted because the customer information is incomplete to complement the customer information, and the like.
The case of due diligence: is generated according to the full-time survey case screening model so as to implement a survey program by the staff.
As shown in fig. 1, fig. 1 is a flowchart illustrating a first implementation manner of a method for allocating a case of a customer due diligence survey according to an embodiment of the present invention, which can reduce manual intervention, enable the case of the customer due diligence survey to be allocated in time, improve the processing efficiency of the case of the customer due diligence survey, and shorten the entire workflow from generation to closing of the case of the customer due diligence survey.
Specifically, the method for distributing the case of the full-time investigation of the customer comprises the following steps:
and step 110, weighting the to-be-processed due diligence case of the customer according to the risk level of the customer.
In detail, due diligent investigation cases to be processed are scanned by due diligent investigation case screening models, wherein the due diligent investigation case screening models are multiple, each model is provided with different screening rules related to conditions of customer information, transaction information, account information and compliance satisfaction, if the scanning results show that the customer has suspicious conditions in the important aspect, or doubts about consistency, integrity, accuracy and the like of the customer information, the transaction information, the account information and the compliance, the generated due diligent investigation cases are added to corresponding case pools (as shown in fig. 5).
The risk level of the client may adopt a five-level classification manner (low, medium, high), and the specific weight value corresponds to the risk level, which is not specifically limited in the present invention.
And step 120, judging whether the customer has both the due-employment investigation case to be processed and the due-employment investigation case to be processed, and if so, setting the staff of the customer for the due-employment investigation case to be processed according to the staff of the due-employment investigation case to be processed by the customer.
In detail, the processed due diligence cases are stored in a historical case repository (as shown in fig. 5). In the implementation process, whether the customer has the due-employment investigation case to be processed and the processed due-employment investigation case is judged by comparing the historical case library and the case pool. When a plurality of processed due diligence cases exist in a client, all the managers of the processed due diligence cases are set as the managers of the to-be-processed due diligence cases, and the set managers are sorted according to the processing time of the processed due diligence cases.
And step 130, distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed and the set office staff.
In some embodiments, as shown in fig. 2, the process of assigning the due diligence cases to be processed according to the weights of the due diligence cases to be processed and the set office staff includes:
and step 131, sorting the due diligence cases to be processed according to the sequence of the weights of the due diligence cases to be processed from large to small.
And 132, sequentially judging whether the due diligence cases to be processed have set officers according to the sorting sequence, if so, distributing the due diligence cases to be processed to the set officers for specific implementation, and if a plurality of set officers exist, distributing the due diligence cases to be processed to any set officer, or distributing the due diligence cases to be processed to the officers who perform the due diligence on the customer at the latest time.
And for the to-be-processed due diligence cases without setting the operators, the to-be-processed due diligence cases are uniformly distributed to the operators.
The method and the system can ensure timely distribution of the full-time investigation cases of the customers with higher risks, and improve the processing efficiency of the full-time investigation cases of the customers.
As shown in fig. 3, fig. 3 is a flowchart illustrating a second implementation manner of the method for distributing the case of the due diligence investigation of the customer according to the embodiment of the present invention, in order to avoid distributing more cases to the office staff with a heavy workload, the method for distributing the case of the due diligence investigation of the customer further includes:
at step 140, the number of cases that the practitioner should assign is determined.
The step 130 of allocating the due diligence cases to be processed according to the weights of the due diligence cases to be processed and the set office staff further comprises:
step 130', distributing the due diligence cases to be processed according to the weights of the due diligence cases to be processed, the set operators and the number of cases to be distributed by the operators.
In an embodiment of the present invention, the number of cases to be allocated by an operator is determined according to a case processing speed influence factor, wherein the case processing speed response factor includes: and screening model complexity, case complexity and a work load coefficient of a manager for the full-time investigation case.
The complexity of the screening model of the due diligence case can be determined according to the number of set rules in the model, the complexity of the case can be determined according to the types of clients to which the case belongs (the time for carrying out the due diligence by an individual client is more time-consuming than that for carrying out the due diligence by an enterprise client, so the complexity can be set to be higher), and the workload system of the officers can be dynamically configured by a compliance department manager according to the time and the working efficiency which can be respectively used for the due diligence by the officers under jurisdiction.
The following takes 100 customer due diligence cases as an example to describe the calculation process of the number of cases to be allocated by the office staff, and the basic situation of the 100 customer due diligence cases is shown in table one:
table one:
the complexity of the screening model of the due diligence case, the complexity of the case and the workload coefficient of the operator are respectively shown in table two, table three and table four:
table two:
| screening model for due diligence investigation cases | Complexity of |
| D-001 | 1 |
| D-002 | 4 |
Table three:
| customer category to which case belongs | Complexity of |
| Personal client | 2 |
| Enterprise client | 1 |
Table four:
| office staff | Coefficient of work load |
| zhangsan | 0.2 |
| lisi | 0.4 |
| wangwu | 0.3 |
| zhaoliu | 0.1 |
The specific process of calculating the number of cases to be assigned by the manager is as follows:
1. and (4) calculating the base point of a single case according to the complexity of the screening model of the due diligence investigation case and the complexity of the case. In specific implementation, the complexity of the screening model of the due diligence investigation case is multiplied by the complexity of the case to obtain a single case base point, as shown in table five.
Watch five
2. And calculating the total base points of the various to-be-processed full-time survey cases of the customers generated by the full-time survey case screening model according to the total number of the various to-be-processed full-time survey cases of the customers generated by the full-time survey case screening model and a single case base point, wherein the total base points are shown in a table six.
Watch six
3. And adding the total base points of the various to-be-processed due investigation cases of the clients generated by the due investigation case screening model to obtain the total base points of the to-be-processed due investigation cases.
Continuing with the embodiment of the previous step, the total base points of the due diligence cases to be processed are: 50+80+160=290.
4. And calculating the base points distributed by the managers according to the workload coefficients of the managers and the total base points of the due diligence cases to be processed, wherein the base points are shown in a seventh table.
Watch seven
5. And determining the number of cases to be distributed by the managers according to the base points distributed by the managers. In specific implementation, various distribution modes are available, as long as the total case base points distributed do not exceed the base points distributed by the operators.
In an embodiment of the present invention, as shown in fig. 4, a process of allocating the due diligence cases to be processed according to the weight of the due diligence cases to be processed, the set number of cases to be allocated by the operator, and the set number of cases to be allocated by the operator includes:
step 131', sorting the due diligence cases to be processed according to the sequence of the weights of the due diligence cases to be processed from large to small;
and 132', sequentially judging whether the due-employment survey cases to be processed have set dealers according to the sorting sequence, if so, allocating the due-employment survey cases to be processed to the set dealers, and if not, allocating the due-employment survey cases to be processed to the corresponding dealers according to the number of cases to be allocated by the dealers.
In an embodiment of the present invention, in order to ensure that each customer due diligence case has a value of due diligence, the method for distributing the customer due diligence case further includes:
and receiving the client information change text, judging whether the client information change text meets the compliance requirement, and if so, deleting the due-time investigation case of the related client.
In detail, the customer information change text is provided by a customer-oriented business system, and is generated by perfecting customer information through a counter or a self-service channel such as internet bank, mobile banking and the like.
According to the embodiment, invalid due diligence cases can be removed in time, repeated labor is avoided, and each due diligence case is guaranteed to have the value of due diligence.
In an embodiment of the present invention, as shown in fig. 5, in order to enable the office staff to know the processing progress in time, the method for distributing the due diligence investigation cases of the customer further includes: and sending reminding information to corresponding office workers according to the processing progress of the due diligence case to be processed. In specific implementation, the management staff is reminded in a mode of mail, short message or station-in message.
In an embodiment of the present invention, as shown in fig. 5, if the office worker leaves the job and there is an unprocessed due diligence case under the name, the unprocessed due diligence case under the name of the office worker is returned to the case pool.
Based on the same inventive concept, the embodiment of the present invention further provides a device for distributing the case of the due diligence investigation of the customer, as described in the following embodiments. Because the principle of the device for solving the problems is similar to the method for distributing the full-time investigation cases of the customers, the implementation of the device can be referred to the implementation of the method for distributing the full-time investigation cases of the customers, and repeated parts are not repeated.
As shown in fig. 6, fig. 6 is a structural diagram of a first implementation manner of a customer due diligence case allocation apparatus according to an embodiment of the present invention, which can reduce manual intervention, enable the customer due diligence cases to be allocated in time, improve the processing efficiency of the customer due diligence cases, and shorten the entire workflow from generation to closing of the customer due diligence cases.
Specifically, the customer due diligence case distribution device includes:
a first processing module 610, configured to weight the due diligence case of the customer to be processed according to the risk level of the customer.
And the second processing module 620 is configured to determine whether the customer has both the due-employment investigation case to be processed and the due-employment investigation case to be processed, and if so, set an administrator of the due-employment investigation case to be processed according to the administrator of the due-employment investigation case to be processed by the customer.
The allocating module 630 is configured to allocate the due diligence cases to be processed according to the weights of the due diligence cases to be processed and the set staff.
In some embodiments, the process of the allocating module 630 for allocating the due diligence cases to be processed according to the weights of the due diligence cases to be processed and the set staff includes:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due-employment investigation cases to be processed have set operators according to the sorting sequence, if so, distributing the due-employment investigation cases to be processed to the set operators, and uniformly distributing the due-employment investigation cases to be processed which do not have the set operators to the operators.
The implementation method can ensure timely distribution of the due-employment investigation cases of the customers with higher risks and improve the processing efficiency of the due-employment investigation cases of the customers.
As shown in fig. 7, fig. 7 is a structural diagram of a second embodiment of the customer due diligence case distribution apparatus according to the present invention, and the customer due diligence case distribution apparatus further includes:
the third processing module 640 is configured to determine the number of cases to be allocated by an operator, and during specific implementation, determine the number of cases to be allocated by the operator according to the case processing speed influence factor and the total number of the due-employment investigation cases to be processed of each customer generated by the due-employment investigation case screening model, where the case processing speed response factor includes: and the complexity of a screening model of the due diligence case, the complexity of the case and the workload coefficient of the operator.
The distribution module 630 is further configured to distribute the due diligence cases to be processed according to the weights of the due diligence cases to be processed, the set operators, and the number of cases to be distributed by the operators.
In some embodiments, the process of the allocating module 630 allocating the due diligence cases to be processed according to the weights of the due diligence cases to be processed, the set number of the case to be allocated to the staff and the staff includes:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due diligence cases to be processed have set operators according to the sorting sequence, if so, distributing the due diligence cases to be processed to the set operators, and if not, distributing the due diligence cases to be processed to the corresponding operators according to the number of cases to be distributed by the operators.
In an embodiment of the present invention, in order to ensure that each of the customer due diligence cases has a value of due diligence, the customer due diligence case distribution apparatus further includes: and the deleting module is used for receiving the client information change text, judging whether the client information change text meets the requirement of compliance, and if so, deleting the due-time investigation case of the relevant client.
In an embodiment of the present invention, in order to enable the office staff to know the processing progress in time, the apparatus for distributing the due-employment investigation cases of the customers further includes: and the reminding module is used for sending reminding information to corresponding handling personnel according to the processing progress of the due diligence investigation case to be processed.
In an embodiment of the present invention, a computer device is further provided, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and when the processor executes the computer program, the method for distributing the due-employment investigation case of the client is implemented.
In an embodiment of the present invention, a computer-readable storage medium is further provided, where the computer-readable storage medium stores a computer program for execution, and the computer program, when executed by a processor, implements the steps of the method for distributing the due diligence investigation cases for the customer.
According to the method and the device for distributing the due-employment investigation cases of the customers, the computer equipment and the computer readable storage medium, weights are assigned to the due-employment investigation cases to be processed of the customers according to the risk levels of the customers; judging whether the customer has a due diligence case to be processed and a due diligence case to be processed at the same time, if so, setting an operator of the customer for the due diligence case to be processed according to the operator of the customer for the due diligence case to be processed; the due diligence cases to be processed are distributed according to the weight of the due diligence cases to be processed and the set staff, so that manual intervention can be reduced, the due diligence cases of the customers can be distributed in time, the processing efficiency of the due diligence cases of the customers is improved, and the whole workflow from generation to closing of the due diligence cases of the customers is shortened.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above description is only for the purpose of illustrating the present invention, and any person skilled in the art can modify and change the above embodiments without departing from the spirit and scope of the present invention. Therefore, the scope of the claims should be accorded the full scope of the claims.
Claims (10)
1. A method for distributing the case of the due diligence survey of a client is characterized by comprising the following steps:
weighting the to-be-processed due diligence case of the client according to the risk level of the client;
determining the number of cases to be distributed by an operator according to the case processing speed influence factor and the total number of the due-employment investigation cases to be processed of various clients generated by the due-employment investigation case screening model, wherein the case processing speed influence factor comprises: screening model complexity, case complexity and staff workload coefficient of due diligence case; the complexity of the screening model of the due diligence case is determined according to the number of set rules in the model, the case complexity is determined according to the types of the customers to which the cases belong, and the workload coefficient of the managers is dynamically configured by the compliance department according to the time and the working efficiency which can be respectively used for the due diligence by the managers under the jurisdiction;
judging whether the customer has a due diligence case to be processed and a due diligence case to be processed at the same time, if so, setting an operator of the customer for the due diligence case to be processed according to the operator of the customer for the due diligence case to be processed;
distributing the due diligence cases to be processed according to the weight of the due diligence cases to be processed, the set managers and the number of cases to be distributed by the managers;
determining the number of cases to be allocated by an operator according to the case processing speed influence factor and the total number of the due-employment investigation cases to be processed of various clients generated by the due-employment investigation case screening model comprises the following steps:
the base point of a single case is calculated according to the complexity of the screening model of the due-employment survey case and the complexity of the case;
calculating total base points of various customer due diligent survey cases to be processed, which are generated by the due diligent survey case screening models, according to the total number of the various customer due diligent survey cases to be processed, which are generated by the due diligent survey case screening models, and a single case base point;
summing the total base points of the full-time investigation cases to be processed of various customers generated by the full-time investigation case screening model to obtain the total base points of the full-time investigation cases to be processed;
calculating a base point distributed by the office staff according to the workload coefficient of the office staff and the total base point of the due-employment investigation case to be processed;
and determining the number of cases to be distributed by the operator according to the base points distributed by the operator.
2. The method of claim 1, wherein the process of allocating the due diligence cases to be processed according to the weight of the due diligence cases to be processed, the set clerks, and the number of cases to be allocated by the clerks comprises:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due diligence cases to be processed have set managers according to the sorting sequence, if so, allocating the due diligence cases to be processed to the set managers, and if not, allocating the due diligence cases to be processed to corresponding managers according to the number of cases to be allocated by the managers.
3. The method of claim 1, further comprising:
and receiving the customer information change text, judging whether the customer information change text meets the requirement of compliance, and if so, deleting the due-time investigation case of the relevant customer.
4. The method of claim 1, further comprising:
and sending reminding information to corresponding office workers according to the processing progress of the due diligence case to be processed.
5. A customer due diligence case distribution apparatus, comprising:
the first processing module is used for weighting the to-be-processed due diligence investigation cases of the customers according to the risk levels of the customers;
the second processing module is used for judging whether the customer has the due-time investigation case to be processed and the processed due-time investigation case at the same time, and if so, setting the staff of the customer for the due-time investigation case to be processed according to the staff of the customer for the due-time investigation case to be processed;
the third processing module is used for determining the number of cases to be allocated by the operator according to the case processing speed influence factor and the total number of the due-employment investigation cases to be processed of various clients generated by the due-employment investigation case screening model, wherein the case processing speed influence factor comprises: screening model complexity, case complexity and worker workload coefficient of due diligence cases; the complexity of the screening model of the due diligence case is determined according to the number of set rules in the model, the case complexity is determined according to the types of the customers to which the cases belong, and the workload coefficient of the managers is dynamically configured by the compliance department according to the time and the working efficiency which can be respectively used for the due diligence by the managers under the jurisdiction;
the distribution module is used for distributing the due-time investigation cases to be processed according to the weight of the due-time investigation cases to be processed, the set managers and the number of cases to be distributed by the managers;
determining the number of cases to be allocated by an operator according to the case processing speed influence factor and the total number of the due-employment investigation cases to be processed of various clients generated by the due-employment investigation case screening model comprises the following steps:
calculating a base point of a single case according to the complexity of the screening model of the due diligence investigation case and the complexity of the case;
calculating total base points of various customer due diligent survey cases to be processed, which are generated by the due diligent survey case screening models, according to the total number of the various customer due diligent survey cases to be processed, which are generated by the due diligent survey case screening models, and a single case base point;
summing the total base points of the full-time investigation cases to be processed of various customers generated by the full-time investigation case screening model to obtain the total base points of the full-time investigation cases to be processed;
calculating a base point distributed by the office staff according to the workload coefficient of the office staff and the total base point of the due-employment investigation case to be processed;
and determining the number of cases to be distributed by the managers according to the base points distributed by the managers.
6. The apparatus of claim 5, wherein the process of the distribution module distributing the due diligence cases to be processed according to the weights of the due diligence cases to be processed, the set clerks and the number of cases to be distributed by the clerks comprises:
sorting the due diligence cases to be processed in the order of the weights of the due diligence cases to be processed from large to small;
and sequentially judging whether the due diligence cases to be processed have set operators according to the sorting sequence, if so, distributing the due diligence cases to be processed to the set operators, and if not, distributing the due diligence cases to be processed to the corresponding operators according to the number of cases to be distributed by the operators.
7. The apparatus of claim 5, further comprising:
and the deleting module is used for receiving the client information change text, judging whether the client information change text meets the requirement of compliance, and if so, deleting the due-time investigation case of the relevant client.
8. The apparatus of claim 5, further comprising:
and the reminding module is used for sending reminding information to corresponding staff according to the processing progress of the due diligence investigation case to be processed.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 4 are implemented when the computer program is executed by the processor.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores an executable computer program, which when executed by a processor implements the steps of the method of any one of claims 1 to 4.
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