CN109102136A - Case distribution method, server and computer readable storage medium - Google Patents
Case distribution method, server and computer readable storage medium Download PDFInfo
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- CN109102136A CN109102136A CN201710477716.4A CN201710477716A CN109102136A CN 109102136 A CN109102136 A CN 109102136A CN 201710477716 A CN201710477716 A CN 201710477716A CN 109102136 A CN109102136 A CN 109102136A
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Abstract
The invention discloses a kind of case distribution methods, this method comprises: extracting the condition code of the case in the survey tasks for receiving case, described document information is the coding of mechanism or region that the case is related to；In preconfigured electronic map, the corresponding section of inquiry described document information, and search the corresponding investigator in the section；The survey tasks of the case are distributed into the investigator.The invention also discloses a kind of servers, computer readable storage medium.The present invention realizes the automatic distribution of case, and allocative efficiency and distribution quality compare manual allocation and all obtained greatly being promoted.
Description
Technical field
The present invention relates to assurance technology field more particularly to a kind of case distribution method, server and computer-readable deposit
Storage media.
Background technique
Currently, being all by the survey tasks of case point when the insurance systems such as life insurance, medical treatment need to lift the investigation of case
It is fitted on the appropriate department of the secondary facility of investigating system, survey tasks are distributed to manually by specific investigation by the supervisor of secondary facility
People carries out the investigation of case.Wherein, secondary facility is usually provincial fact-finding organ.
In this way, the supervisor of secondary facility requires the distribution that a large amount of time and efforts carries out case survey tasks daily,
Heavy workload seriously reduces the working efficiency of supervisor.Moreover, the survey tasks of case can not when supervisor goes on business, has a meeting etc.
It is assigned in investigation manpower in time, affects the control of Claims Resolution timeliness, cause client that can not quickly take compensation.
Summary of the invention
The main purpose of the present invention is to provide a kind of case distribution method, server and computer readable storage medium,
Aim to solve the problem that the poor technical problem of the timeliness that manual allocation investigates case.
To achieve the above object, the present invention provides a kind of case distribution method, and the case distribution method includes following step
It is rapid:
In the survey tasks for receiving case, the condition code of the case is extracted, described document information is that the case relates to
And mechanism or region coding；
In preconfigured electronic map, the corresponding section of inquiry described document information, and it is corresponding to search the section
Investigator；
The survey tasks of the case are distributed into the investigator.
Preferably, described document information is mechanism coding, described in preconfigured electronic map, inquires described document information
Corresponding section, and the step of searching the corresponding investigator in the section includes:
The corresponding mechanism of described document information is obtained as feature mechanism, and obtains the address of the feature mechanism；
The position of the feature mechanism is determined in the electronic map according to the address of the feature mechanism, and according to institute
State section belonging to feature mechanism described in the position acquisition of feature mechanism；
Search the corresponding investigator in the section.
Preferably, the case distribution method further include:
If receiving investigator is arranged instruction, investigator and the section that instruction obtains setting are arranged according to the investigator；
According to the investigator of the setting and section, the electronic map is updated.
Preferably, described in the corresponding section of inquiry described document information, and after searching the corresponding investigator in the section
Case distribution method further include:
If not finding the corresponding investigator in the section, the case is assigned to manually with case node, for matching case.
Preferably, described in the corresponding section of inquiry described document information, and after searching the corresponding investigator in the section
Case distribution method further include:
If not finding the corresponding investigator in the section, according to the electronic map, the adjacent sheet of the section is obtained
Investigator corresponding to area；
The survey tasks of the case are distributed into the corresponding investigator in the adjacent section.
Preferably, after the survey tasks of the case are distributed to the investigator, the case distribution method is also
Include:
If the case for receiving the investigator retracts instruction, the survey tasks of the case are reassigned to and are manually matched
Case node, for matching case again.
Preferably, after the survey tasks of the case are distributed to the investigator, the case distribution method is also
Include:
If the case that turns for receiving the case of investigator's input instructs, turn what case instruction acquisition was specified according to
The survey tasks of the case are given to the specified investigator by investigator.
In addition, to achieve the above object, the present invention also provides a kind of server, the server includes: memory, processing
Device and it is stored in the case distribution program that can be run on the memory and on the processor, the case distribution program quilt
The step of processor realizes case distribution method as described in any one of the above embodiments when executing.
In addition, to achieve the above object, the present invention also provides a kind of computer readable storage mediums, which is characterized in that institute
It states and is stored with case distribution program on computer readable storage medium, realized such as when the case distribution program is executed by processor
The step of case distribution method described in any of the above embodiments.
The embodiment of the present invention propose a kind of case distribution method, server and computer readable storage medium, by
When receiving the survey tasks of case, the condition code of case is extracted, wherein condition code is the mechanism that this case is related to or region
Coding；Then, in preconfigured electronic map, the corresponding section of inquiry case condition code, to obtain piece belonging to case
Area, and search the corresponding investigator in this section；Then, the survey tasks of this case are distributed into this investigator.The present invention passes through
Mechanism that case is related to or region are projected into the specific section of electronic map, the field of investigation of investigator is also projected into electronics
The specific region of map enables case to be automatically assigned to corresponding investigator so that case and investigator be connected.
Since the investigation of case has region, by the present invention in that case can be distributed to electronic map the most appropriate
Investigator, visited at a distance without investigator, be greatly saved case investigation waste distance and the time, improve case tune
The efficiency looked into.Moreover, because investigator visits and investigates in its corresponding section for a long time, it is far high to the degree of understanding of section
In other investigators, investigation work has developed also can more smoothly.The present invention completes the automatic distribution of case as a result, is not necessarily to
The supervisor of fact-finding organ constantly concerns as to whether that new survey tasks need to distribute, and saves the time that allocation flow delays, makes
Obtaining survey tasks can automatically, fast and accurately be assigned in investigation manpower, initiate investigation；And point of case is ensured
With more closing to reality demand, allocative efficiency and distribution quality compare manual allocation and have all obtained greatly being promoted.
Detailed description of the invention
Fig. 1 is the terminal structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram of case distribution method first embodiment of the present invention；
Fig. 3 is the flow diagram of case distribution method second embodiment of the present invention；
Fig. 4 is the flow diagram of case distribution method 3rd embodiment of the present invention；
Fig. 5 is the flow diagram of case distribution method fourth embodiment of the present invention；
Fig. 6 is the flow diagram of the 5th embodiment of case distribution method of the present invention；
Fig. 7 is the flow diagram of case distribution method sixth embodiment of the present invention；
Fig. 8 is the flow diagram of the 7th embodiment of case distribution method of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the terminal structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
Server of the embodiment of the present invention can be, PC, be also possible to the terminal devices such as smart phone.
As shown in Figure 1, the server may include: processor 1001, such as CPU, communication bus 1002, user interface
1003, memory 1004.Wherein, communication bus 1002 is for realizing the connection communication between these components.User interface 1003
It may include display screen (Display), input unit such as keyboard (Keyboard), optional user interface 1003 can also include
Standard wireline interface and wireless interface.Memory 1004 can be high speed RAM memory, be also possible to stable memory
(non-volatile memory), such as magnetic disk storage.Memory 1004 optionally can also be independently of aforementioned processor
1001 storage device.
Optionally, server can also include camera, RF (Radio Frequency, radio frequency) circuit, sensor, sound
Frequency circuit, WiFi module etc..
It will be understood by those skilled in the art that the limit of the terminal structure of server shown in Fig. 1 not structure paired terminal
It is fixed, it may include perhaps combining certain components or different component layouts than illustrating more or fewer components.
As shown in Figure 1, as may include operating system, Yong Hujie in a kind of memory 1004 of computer storage medium
Mouth mold block and case distribution program.
In terminal shown in Fig. 1, user interface 1003 is mainly used for connecting client (user terminal), carries out with client
Data communication；And processor 1001 can be used for calling the case distribution program stored in memory 1004, and execute following behaviour
Make:
In the survey tasks for receiving case, the condition code of the case is extracted, described document information is that the case relates to
And mechanism or region coding；
In preconfigured electronic map, the corresponding section of inquiry described document information, and it is corresponding to search the section
Investigator；
The survey tasks of the case are distributed into the investigator.
Further, described document information is mechanism coding, and processor 1001 can call the case stored in memory 1004
Part distribution program also executes following operation:
The corresponding mechanism of described document information is obtained as feature mechanism, and obtains the address of the feature mechanism；
The position of the feature mechanism is determined in the electronic map according to the address of the feature mechanism, and according to institute
State section belonging to feature mechanism described in the position acquisition of feature mechanism；
Search the corresponding investigator in the section.
Further, processor 1001 can call the case distribution program stored in memory 1004, also execute following
Operation:
If receiving investigator is arranged instruction, investigator and the section that instruction obtains setting are arranged according to the investigator；
According to the investigator of the setting and section, the electronic map is updated.
Further, processor 1001 can call the case distribution program stored in memory 1004, described in inquiry
The corresponding section of condition code, and after searching the corresponding investigator in the section, also execute following operation:
If not finding the corresponding investigator in the section, the case is assigned to manually with case node, for matching case.
Further, processor 1001 can call the case distribution program stored in memory 1004, described in inquiry
The corresponding section of condition code, and after searching the corresponding investigator in the section, also execute following operation:
If not finding the corresponding investigator in the section, according to the electronic map, the adjacent sheet of the section is obtained
Investigator corresponding to area；
The survey tasks of the case are distributed into the corresponding investigator in the adjacent section.
Further, processor 1001 can call the case distribution program stored in memory 1004, by the case
After the survey tasks of part distribute to the investigator, following operation is also executed:
If the case for receiving the investigator retracts instruction, the survey tasks of the case are reassigned to and are manually matched
Case node, for matching case again.
Further, processor 1001 can call the case distribution program stored in memory 1004, by the case
After the survey tasks of part distribute to the investigator, following operation is also executed:
If the case that turns for receiving the case of investigator's input instructs, turn what case instruction acquisition was specified according to
The survey tasks of the case are given to the specified investigator by investigator.
The specific embodiment of server of the present invention and each embodiment of following case distribution method are essentially identical, do not go to live in the household of one's in-laws on getting married herein
It states.
Referring to Fig. 2, case distribution method first embodiment of the present invention provides a kind of case distribution method method, the case
Distribution method includes:
Step S10, in the survey tasks for receiving case, the condition code of the case is extracted, described document information is institute
It states case and is related to the coding of place or region.
It after the cases such as the Claims Resolution of client are put on record, is investigated if necessary, then can be transferred into fact-finding organ, by case point
It is investigated with specific investigator is given to.
Case distribution system can be deployed in level-one fact-finding organ, can also be deployed in second level fact-finding organ.Wherein one
Grade fact-finding organ refers to national fact-finding organ；Second level fact-finding organ refers to provincial fact-finding organ, such as the investigation center of certain province.
When case distribution system receives the survey tasks of the cases such as Claims Resolution, information verification, server determines current first
The case for needing to investigate.Specifically, server can determine current need according to unique identifiers such as dockets in survey tasks
The case to be investigated.
Then, server extracts the condition code of this case according to preset information requirement in case data.Wherein, in advance
If information requirement refer to that server or administrator are preset, for determining which kind of or which information can be as the spy of case
Levy code, for example, when preset information requirement can be the place postcode that is in danger, be in danger diagnosis and treatment hospital coding etc..
Case data is arranged when configuring survey tasks, the data including auto-associating crawl, and/or the case of input
Related data, such as the number of case, warrantee's name, the age, gender, associated declaration form insurance kind, associated declaration form number, go out
Strategical vantage point point and the place postcode that is in danger, the hospital of diagnosis and treatment and hospital's coding etc. when being in danger.
It should be noted that the condition code of case is the coding of mechanism or region involved in case.Wherein, case is related to
Region such as case in the place where his residence is registered of warrantee, warrantee be in danger place location, diagnosis and treatment hospital location etc., region
Coding such as postcode or section coding etc.；Mechanism that case is related to such as Department of Communications, hospital etc., mechanism coding can be mechanism
Coding.
Server can be according to preset information requirement namely the preset spy for grabbing which information as case as a result,
Code is levied, corresponding information is extracted in case data, the condition code as this case
For example, server extracts this case in case data and goes out if preset information requirement is the place postcode that is in danger
Condition code of the postcode in existing place as case.
Server obtains the condition code of case as a result,.
Step S20, in preconfigured electronic map, the corresponding section of inquiry described document information, and search described
The corresponding investigator in area.
After obtaining the condition code of case, server transfers preconfigured electronic map.Wherein, electronic map describes
Region in insurance company's field of investigation can be accurate to street.Region in electronic map can be according to country, province, city, area etc.
Unit carries out the division of section, and the division of section can be accurate to street.Each section can correspond to one or more different spies
Levy code.
Then, server corresponding section of query characteristics code in electronic map obtains currently by belonging to investigating case
Section.
After obtaining section belonging to the corresponding section of case condition code namely case, this section is responsible in server lookup
The investigator of case investigation.
It should be noted that each investigation has section that is corresponding, being in charge of the investigation, the corresponding relationship of investigator and section per capita
It is storable in electronic map, also can store in the database.
Then, server can inquire electronic map or database, search corresponding to the corresponding section of case condition code
Investigator, obtained investigator are to be responsible for the person liable that case is investigated in this section.It should be noted that an investigator can
Corresponding multiple sections, are responsible for the investigation of multiple sections.
Obtain being in charge of the investigation the investigator of current case as a result,.
Step S30, the survey tasks of the case are distributed into the investigator.
After the investigator of current case that obtains being in charge of the investigation, the survey tasks of case are distributed to this investigation by server
People carries out the investigation of case for this investigator.
Wherein, the information such as the related declaration form of report a case to the security authorities information and case of case are described in survey tasks, for investigation
People verifies through investigation.
Hereby it is achieved that the automatic distribution of case.
Further, if section is corresponding with multiple investigators, rank or each investigator of the server according to each investigator
Survey tasks quantity in being presently processing selects investigator to carry out with case.
For example, the survey tasks that grade of difficulty is high case are distributed to the high investigator of rank automatically by server；Service
The survey tasks of case are distributed to the smallest investigator of survey tasks quantity in being presently processing by device automatically.
In the present embodiment, in the survey tasks for receiving case, the condition code of case is extracted, wherein condition code is
The coding of mechanism or region that this case is related to；Then, in preconfigured electronic map, inquiry case condition code is corresponding
The corresponding investigator in this section to obtain section belonging to case, and is searched in section；Then, by the survey tasks of this case point
This investigator of dispensing.The present embodiment projects the specific section of electronic map by the mechanism or region that are related to case, will adjust
The field of investigation for looking into people also projects the specific region of electronic map, to case and investigator be connected, so that case
Corresponding investigator can be automatically assigned to.Since the investigation of case has region, the present embodiment is by using electronics
Case can be distributed to investigator the most appropriate by map, be visited at a distance without investigator, and case investigation is greatly saved
The distance of waste and time improve the efficiency of case investigation.Moreover, because investigator carries out in its corresponding section for a long time
It visits and investigates, other investigators is much higher than to the degree of understanding of section, investigation work has developed also can more smoothly.As a result, originally
Embodiment completes the automatic distribution of case, and the supervisor without fact-finding organ constantly concerns as to whether that new survey tasks need to divide
Match, saves the time that allocation flow delays, survey tasks is allowed automatically, to be fast and accurately assigned to investigation manpower
In, initiate investigation；And the distribution more closing to reality demand of case is ensured, allocative efficiency and distribution quality compare artificial point
With all having obtained greatly being promoted.
Further, referring to Fig. 3, case distribution method second embodiment of the present invention provides a kind of case distribution method, base
In aforementioned present invention case distribution method first embodiment, described document information is mechanism coding, and the step S20 includes:
Step S21, the corresponding mechanism of described document information is obtained as feature mechanism, and obtains the ground of the feature mechanism
Location.
If the current mechanism for needing to be related to according to case carries out division, server is in the survey tasks for receiving case
When, extract the coding for the mechanism that case is related to.
It should be noted that server extracts in case data according to preset class of establishment when extracting condition code
The coding of this type mechanism, as condition code.
Preset class of establishment includes the mechanism of the types such as hospital, Department of Communications, fact-finding organ, can according to actual needs flexibly
Configuration.
Server determines corresponding mechanism as feature mechanism after obtaining mechanism coding, according to mechanism coding.
Then, server obtains the address of this feature mechanism.The address of feature mechanism can be street address or longitude and latitude
The information such as degree.
Step S22, the position of the feature mechanism is determined in the electronic map according to the address of the feature mechanism,
And section belonging to the feature mechanism according to the position acquisition of the feature mechanism.
Behind the address for obtaining feature mechanism, server determines feature machine according to the address of feature mechanism in electronic map
The position of structure.
Then, server section according to belonging to this position of the position detection of feature mechanism, by the position institute of feature mechanism
The section of category is as section belonging to feature mechanism.
Section belonging to feature mechanism is obtained as a result,.
Step S23, the corresponding investigator in the section is searched.
In the present embodiment, condition code is mechanism coding, after obtaining condition code, obtains the corresponding mechanism conduct of condition code
Feature mechanism, and obtain the address of feature mechanism；Then, feature mechanism is determined in electronic map according to the address of feature mechanism
Position, and the section according to belonging to the position acquisition feature mechanism of feature mechanism；Search the corresponding investigator in this section.This reality
Coding that case is related to mechanism by example is applied as condition code, to be positioned according to the address of feature mechanism, is determined belonging to it
Section, and then determine corresponding investigator.Since the fact-finding organ that case is related to is usually the mechanism that case needs to visit and investigate,
Therefore case is assigned to the investigator for being responsible for this mechanism place section by the present embodiment, greatly reduces the transregional investigation of investigator
Situation improves the quality of case distribution, reduces the time and efforts that case investigation is spent.
Further, referring to Fig. 4, case distribution method 3rd embodiment of the present invention provides a kind of case distribution method, base
In aforementioned present invention case distribution method the first embodiment or the second embodiment, (the present embodiment is with case distribution method of the present invention
For one embodiment), the case distribution method further include:
If step S41, receiving investigator is arranged instruction, the investigator that instruction obtains setting is arranged according to the investigator
And section；
Step S42, according to the investigator of the setting and section, the electronic map is updated.
When needing newly-increased investigator, or updating, transfer, deleting investigator, user can input investigator's setting and refer to
It enables, carries out investigator's setting.
Server is arranged instruction according to investigator and obtains this investigator being arranged when receiving investigator's setting instruction,
And its corresponding section.
It should be noted that the investigator of setting can be newly-increased investigator, it is also possible to existing investigator.If setting
Investigation artificially increase investigator newly, then it is to select in ready-portioned section in electronic map, also, select that section, which is arranged,
Section out can have corresponding investigator, can also be without corresponding investigator；If the investigation being arranged is artificially existing
Investigator, the then section being arranged can be in electronic map select in ready-portioned section or this investigator
The corresponding section having.
Then, the investigator and section that server is arranged according to this update electronic map.
It is used for newly-increased investigator if there has been corresponding investigator in the section of setting for example, instruction is arranged in investigator
Newly-increased investigator replaces existing investigator, is responsible for the investigation of this section；If the section being arranged there are no corresponding investigator,
The corresponding relationship of newly-increased investigator and this section are set, the investigation for being hereafter responsible for this section by increasing investigator newly.
If it is that investigator deletes instruction that instruction, which is arranged, in investigator, the artificial existing investigator of the investigation of setting, then server
Delete the corresponding relationship of this investigator and section in setting instruction in electronic map.
It is that investigator modifies instruction that instruction, which is arranged, in investigator, then the section in instruction is arranged according to investigator in server, is increased
Add the section that investigator is in charge of the investigation；Or, the section in instruction is arranged according to investigator, it is existing, right to replace this investigator
The section answered.
Hereby it is achieved that the setting of investigator and corresponding section.
In the present embodiment, if receiving investigator is arranged instruction, the investigation that instruction obtains setting is arranged according to investigator
People and section；According to the investigator of setting and section, electronic map is updated.The present embodiment is when being arranged investigator, it is only necessary to right
The relationship of section and investigator in electronic map should be updated, that is, updated electronic map can be used to carry out the distribution of case, no
The relationship for influencing section and condition code in electronic map, enormously simplifies the maintenance work of data, so that the maintenance of investigator is more
Add simplicity, not the influence of person under investigation person's flowing.
Further, referring to Fig. 5, case distribution method fourth embodiment of the present invention provides a kind of case distribution method, base
In aforementioned present invention case distribution method first to 3rd embodiment, (the present embodiment is implemented with case distribution method first of the present invention
For example), after the step S20 further include:
If step S50, not finding the corresponding investigator in the section, the case is assigned to and manually matches case node,
For matching case.
After finding the corresponding section of condition code, if not finding the corresponding investigator in this section, it is used as a kind of embodiment party
Formula, this case is assigned to by server manually avoid with case with case node for carrying out artificial division with case node
In the case where the not specified investigator in section, investigator can not be distributed, the investigation of case is delayed.
Manually investigator can be selected to carry out according to the actual situation in the case survey tasks for receiving distribution with case node
With case.
In the present embodiment, if not finding the corresponding investigator in section, case is assigned to and manually matches case node, for
With case.Case is gone to manually with case node in time in the case where failing automatic distribution case, carries out people by the present embodiment
Work matches case, avoids the distribution for delaying case, realizes the flexible control of case distribution.
Further, referring to Fig. 6, the 5th embodiment of case distribution method of the present invention provides a kind of case distribution method, base
In aforementioned present invention case distribution method first to 3rd embodiment, (the present embodiment is implemented with case distribution method first of the present invention
For example), after the step S20 further include:
If step S61, not finding the corresponding investigator in the section, according to the electronic map, the section is obtained
Adjacent section corresponding to investigator；
Step S62, the survey tasks of the case are distributed into the corresponding investigator in the adjacent section.
After finding the corresponding section of condition code, if not finding the corresponding investigator in this section, as an implementation,
The server section adjacent with this section according to electronic map query.Border on it should be noted that adjacent section refers to section
Section.
Then, the survey tasks of case are distributed to this adjacent section by the corresponding investigator in the adjacent section of server acquisition
Investigator, by adjacent section investigator carry out case investigation.
Since adjacent section is apart from relative close, investigator relatively also familiar section the case where, can compare appearance
The easy survey tasks that receive are investigated.
Further, if there are multiple adjacent sections in this section, server can according to the priority of each adjacent section, or
It is the survey tasks quantity of the corresponding investigator in each adjacent section, selects investigator.
In the present embodiment, if not finding the corresponding investigator in section, according to electronic map, the adjacent sheet of section is obtained
Investigator corresponding to area；The survey tasks of case are distributed into the corresponding investigator in adjacent section.More due to geographical location
Close, the investigator of adjacent section can execute the survey tasks of case nearby, reduce the influence investigated case, and realization is concluded a case
The intelligent distribution of part.
Further, referring to Fig. 7, case distribution method sixth embodiment of the present invention provides a kind of case distribution method, base
In the first to the 5th embodiment of aforementioned present invention case distribution method, (the present embodiment is implemented with case distribution method first of the present invention
For example), after the step S30 further include:
If the case for step S70, receiving the investigator retracts instruction, the survey tasks of the case are redistributed
To case node is manually matched, for matching case again.
If the survey tasks quantity of investigator is more or other reasons result in the need for moving back case, investigator be can choose
The case survey tasks for needing to retract send case and retract instruction.
Server recalls the case survey tasks that investigator needs to retract when receiving that part and retracting instruction, and by this case
The survey tasks of part are assigned to manually with case node, are coordinated by manually matching case node, match case again.
In the present embodiment, if the case for receiving investigator retracts instruction, case is re-assigned to manually with case section
Point realizes the manual coordination of case survey tasks so that manual coordination matches case again, avoid the case load of investigator excessive etc.
Situation causes the survey tasks of case to be unable to complete.
Further, referring to Fig. 8, the 7th embodiment of case distribution method of the present invention provides a kind of case distribution method, base
In the first to the 5th embodiment of aforementioned present invention case distribution method, (the present embodiment is implemented with case distribution method first of the present invention
For example), after the step S30 further include:
If step S80, receive the case of investigator's input turns case instruction, turns case instruction according to and obtain
The survey tasks of the case are given to the specified investigator by the fixed investigator of fetching.
If investigator needs to turn case, the case that investigator can choose needs to produce, and specified reception case by negotiation
The investigator of part survey tasks, enter and leave case turns case instruction.
Server is receiving when turning case instruction of case, obtains the investigator that specified reception turns case according to case instruction is turned,
And the survey tasks of this case are given to this specified investigator.
Further, the permission for turning case can also be limited, only investigator have permission turn case when, server is just according to turning case
Instruction carries out turning case.
In the present embodiment, if the case that turns for receiving the case of investigator's input instructs, according to turning, case instruction acquisition is specified
Investigator, the survey tasks of case are given to specified investigator, realize the coordination and circulation of case, convenient for investigator more
The survey tasks of good execution case.
In addition, the embodiment of the present invention also proposes a kind of computer readable storage medium, the computer readable storage medium
On be stored with case distribution program, following operation is realized when the case distribution program is executed by processor:
In the survey tasks for receiving case, the condition code of the case is extracted, described document information is that the case relates to
And mechanism or region coding；
In preconfigured electronic map, the corresponding section of inquiry described document information, and it is corresponding to search the section
Investigator；
The survey tasks of the case are distributed into the investigator.
Further, described document information is mechanism coding, and the case distribution program is also realized such as when being executed by processor
Lower operation:
The corresponding mechanism of described document information is obtained as feature mechanism, and obtains the address of the feature mechanism；
The position of the feature mechanism is determined in the electronic map according to the address of the feature mechanism, and according to institute
State section belonging to feature mechanism described in the position acquisition of feature mechanism；
Search the corresponding investigator in the section.
Further, following operation is also realized when the case distribution program is executed by processor:
If receiving investigator is arranged instruction, investigator and the section that instruction obtains setting are arranged according to the investigator；
According to the investigator of the setting and section, the electronic map is updated.
Further, in the corresponding section of inquiry described document information, and after searching the corresponding investigator in the section, institute
It states and also realizes following operation when case distribution program is executed by processor:
If not finding the corresponding investigator in the section, the case is assigned to manually with case node, for matching case.
Further, in the corresponding section of inquiry described document information, and after searching the corresponding investigator in the section, institute
It states and also realizes following operation when case distribution program is executed by processor:
If not finding the corresponding investigator in the section, according to the electronic map, the adjacent sheet of the section is obtained
Investigator corresponding to area；
The survey tasks of the case are distributed into the corresponding investigator in the adjacent section.
Further, after the survey tasks of the case are distributed to the investigator, the case distribution program
Following operation is also realized when being executed by processor:
If the case for receiving the investigator retracts instruction, the survey tasks of the case are reassigned to and are manually matched
Case node, for matching case again.
Further, after the survey tasks of the case are distributed to the investigator, the case distribution program
Following operation is also realized when being executed by processor:
If the case that turns for receiving the case of investigator's input instructs, turn what case instruction acquisition was specified according to
The survey tasks of the case are given to the specified investigator by investigator.
The specific embodiment of computer readable storage medium of the present invention and the basic phase of above-mentioned each embodiment of case investigation method
Together, therefore not to repeat here.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (9)
1. a kind of case distribution method, which is characterized in that the case distribution method the following steps are included:
In the survey tasks for receiving case, the condition code of the case is extracted, the described document information case is related to
The coding of mechanism or region；
In preconfigured electronic map, the corresponding section of inquiry described document information, and search the corresponding investigation in the section
People；
The survey tasks of the case are distributed into the investigator.
2. case distribution method as described in claim 1, which is characterized in that described document information is mechanism coding, described pre-
In the electronic map first configured, the corresponding section of inquiry described document information, and the step of searching the corresponding investigator in the section
Include:
The corresponding mechanism of described document information is obtained as feature mechanism, and obtains the address of the feature mechanism；
The position of the feature mechanism is determined in the electronic map according to the address of the feature mechanism, and according to the spy
Levy section belonging to feature mechanism described in the position acquisition of mechanism；
Search the corresponding investigator in the section.
3. case distribution method as described in claim 1, which is characterized in that the case distribution method further include:
If receiving investigator is arranged instruction, investigator and the section that instruction obtains setting are arranged according to the investigator；
According to the investigator of the setting and section, the electronic map is updated.
4. case distribution method as described in claim 1, which is characterized in that in the corresponding section of inquiry described document information, and
After searching the corresponding investigator in the section, the case distribution method further include:
If not finding the corresponding investigator in the section, the case is assigned to manually with case node, for matching case.
5. case distribution method as described in claim 1, which is characterized in that in the corresponding section of inquiry described document information, and
After searching the corresponding investigator in the section, the case distribution method further include:
If not finding the corresponding investigator in the section, according to the electronic map, the adjacent section institute of the section is obtained
Corresponding investigator；
The survey tasks of the case are distributed into the corresponding investigator in the adjacent section.
6. case distribution method as described in any one of claims 1-3, which is characterized in that by the survey tasks of the case
After distributing to the investigator, the case distribution method further include:
If the case for receiving the investigator retracts instruction, the survey tasks of the case are reassigned to manually with case section
Point, for matching case again.
7. case distribution method as described in any one of claims 1-3, which is characterized in that by the survey tasks of the case
After distributing to the investigator, the case distribution method further include:
If receive the case of investigator's input turns case instruction, turns case instruction according to and obtain specified investigation
The survey tasks of the case are given to the specified investigator by people.
8. a kind of server, which is characterized in that the server includes: memory, processor and is stored on the memory
And the case distribution program that can be run on the processor, it is realized such as when the case distribution program is executed by the processor
Described in any one of claims 1 to 7 the step of case distribution method.
9. a kind of computer readable storage medium, which is characterized in that be stored with case point on the computer readable storage medium
The case distribution as described in any one of claims 1 to 7 is realized with program, when the case distribution program is executed by processor
The step of method.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710477716.4A CN109102136A (en) | 2017-06-21 | 2017-06-21 | Case distribution method, server and computer readable storage medium |
| PCT/CN2018/076197 WO2018233302A1 (en) | 2017-06-21 | 2018-02-11 | Claim assignment method and device, server, and computer-readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710477716.4A CN109102136A (en) | 2017-06-21 | 2017-06-21 | Case distribution method, server and computer readable storage medium |
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| CN109102136A true CN109102136A (en) | 2018-12-28 |
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| CN201710477716.4A Pending CN109102136A (en) | 2017-06-21 | 2017-06-21 | Case distribution method, server and computer readable storage medium |
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| CN (1) | CN109102136A (en) |
| WO (1) | WO2018233302A1 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110110955A (en) * | 2019-03-14 | 2019-08-09 | 深圳壹账通智能科技有限公司 | Investigate distribution method, device, electronic equipment and storage medium |
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| CN101587576A (en) * | 2009-04-10 | 2009-11-25 | 重庆市公安局 | Public inquiring and supervising system of public security cases |
| US20140350981A1 (en) * | 2013-05-27 | 2014-11-27 | Hitachi, Ltd. | Service provider allocation system and allocation management device |
| CN106408147A (en) * | 2016-01-25 | 2017-02-15 | 平安科技（深圳）有限公司 | Automobile insurance survey task distribution method and system |
| CN106447169A (en) * | 2016-08-31 | 2017-02-22 | 广州增信信息科技有限公司 | Electronic fence scheduling optimization method |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106355326A (en) * | 2016-08-30 | 2017-01-25 | 长威信息科技发展股份有限公司 | Method and system for acquiring police affair information |
| CN106372788A (en) * | 2016-08-30 | 2017-02-01 | 长威信息科技发展股份有限公司 | Information fusion dispatching method and system |
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- 2017-06-21 CN CN201710477716.4A patent/CN109102136A/en active Pending
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101587576A (en) * | 2009-04-10 | 2009-11-25 | 重庆市公安局 | Public inquiring and supervising system of public security cases |
| US20140350981A1 (en) * | 2013-05-27 | 2014-11-27 | Hitachi, Ltd. | Service provider allocation system and allocation management device |
| CN106408147A (en) * | 2016-01-25 | 2017-02-15 | 平安科技（深圳）有限公司 | Automobile insurance survey task distribution method and system |
| CN106447169A (en) * | 2016-08-31 | 2017-02-22 | 广州增信信息科技有限公司 | Electronic fence scheduling optimization method |
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| CN110110955A (en) * | 2019-03-14 | 2019-08-09 | 深圳壹账通智能科技有限公司 | Investigate distribution method, device, electronic equipment and storage medium |
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| WO2018233302A1 (en) | 2018-12-27 |
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