CN109829648A - Performance management method and apparatus - Google Patents
Performance management method and apparatus Download PDFInfo
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- CN109829648A CN109829648A CN201910098171.5A CN201910098171A CN109829648A CN 109829648 A CN109829648 A CN 109829648A CN 201910098171 A CN201910098171 A CN 201910098171A CN 109829648 A CN109829648 A CN 109829648A
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Abstract
The present invention provides a kind of performance management method and apparatus.Performance management method of the present invention is applied to server, includes operating agency identification information and/or user information in inquiry request this method comprises: receiving the inquiry request at group customer end or the transmission of operating agency client.According to operating agency identification information and/or user information, determine that performance is taken in by pre-stored performance check-up target and performance computation rule, performance computation rule is associated with the location of operating agency and/or user.Inquiry response is sent to group customer end or operating agency client, includes that performance is taken in inquiry response.The present invention formulates corresponding performance computation rule according to the location of each operating agency, realizes the personalized performance management of group, chain.
Description
Technical field
The present invention relates to field of medical technology more particularly to a kind of performance management method and apparatus.
Background technique
The successful management of group, chain (e.g., Chain-orientation clinic or Chain-orientation supermarket etc.), be unable to do without effective performance
Management method.Group, chain needs to carry out each operating agency under chain performance management, and each operating agency needs
Performance appraisal is carried out to the employee of own institutions.
However, the region as locating for each operating agency has differences difference, there is also differences for the level of consumption, so that each
The income level of operating agency is different.Therefore, a kind of performance management side of areal variation for eliminating each operating agency is now needed
Method.
Summary of the invention
The present invention provides a kind of performance management method and apparatus, to realize according to the formulation pair of the location of each operating agency
The performance computation rule answered carries out performance management convenient for group, chain.
In a first aspect, the present invention provides a kind of performance management method, comprising:
The inquiry request at group customer end or the transmission of operating agency client is received, includes business machine in the inquiry request
Structure identification information and/or user information；
According to the operating agency identification information and/or the user information, pass through pre-stored performance check-up target
Determine that performance is taken in performance computation rule, the performance computation rule is associated with the location of operating agency and/or user；
Inquiry response is sent to the group customer end or operating agency client, includes the achievement in the inquiry response
Effect income.
It optionally, further include temporal information in the inquiry request；
It is described according to the operating agency identification information and/or the user information, pass through pre-stored performance appraisal
Index and performance computation rule determine that performance is taken in, comprising:
According to the operating agency identification information and/or the user information, pass through the performance check-up target and performance
Computation rule determines performance income corresponding with the temporal information.
Optionally, the performance check-up target includes at least one of following information: profit, case quality qualification rate,
Customer satisfaction, medical returning rate or client increase quantity newly.
It optionally, include operating agency identification information and user information in the inquiry request；
According to the operating agency identification information and the user information, pass through pre-stored performance check-up target and achievement
Effect computation rule determines that performance is taken in, comprising:
According to the operating agency identification information, the location of operating agency is determined；
According to the user information, the Role Information of user is determined；
According to the Role Information in the location of the operating agency and the user, performance computation rule is determined；
Performance check-up target according to the pre-stored data and the performance computation rule determine that performance is taken in.
Optionally, described according to the location of the operating agency and the Role Information of the user, determine that performance calculates
Before rule, the method also includes:
According to the Role Information in the location of the operating agency and the user, the mission bit stream of the user is determined；
It is described to determine performance computation rule according to the location of the operating agency and the Role Information of the user, it wraps
It includes:
According to the location of the operating agency, the Role Information and the mission bit stream, determine that the performance calculates
Rule.
Optionally, operating agency and/or user in same location correspond to identical performance check-up target.
It is optionally, described to determine that performance is taken in by pre-stored performance check-up target and performance computation rule, comprising:
The performance check-up target is compared with corresponding preset threshold, obtains comparison result；
According to the comparison result, performance computation rule is determined；
According to the performance computation rule, the performance income is determined.
Optionally, before the inquiry request for receiving group customer end or the transmission of operating agency client, the method
Further include:
Receive and store performance check-up target and performance computation rule that the group customer end is sent.
Optionally, the method also includes:
The update request message that the group customer end is sent is received and stored, the update request message includes after updating
Performance check-up target and/or performance computation rule.
Second aspect, the present invention provide a kind of performance management device, comprising:
Receiving module, for receiving the inquiry request at group customer end or the transmission of operating agency client, the inquiry is asked
It include operating agency identification information and/or user information in asking；
Determining module is used for according to the operating agency identification information and/or the user information, by pre-stored
Performance check-up target and performance computation rule determine that performance is taken in, the performance computation rule and operating agency and/or user's
Location association；
Sending module, for sending inquiry response to the group customer end or operating agency client, the inquiry is rung
It include that the performance is taken in answering.
Optionally, the determining module is also used in the inquiry request when further including temporal information, according to the battalion
Industry authority identification information and/or the user information, by the performance check-up target and performance computation rule it is determining with it is described
The corresponding performance income of temporal information.
Optionally, the performance check-up target includes at least one of following information: profit, case quality qualification rate,
Customer satisfaction, medical returning rate or client increase quantity newly.
Optionally, the determining module is specifically used for including operating agency identification information and use in the inquiry request
When the information of family, according to the operating agency identification information, the location of operating agency is determined；According to the user information, determine
The Role Information of user；According to the Role Information in the location of the operating agency and the user, performance computation rule is determined；
Performance check-up target according to the pre-stored data and the performance computation rule determine that performance is taken in.
Optionally, the determining module is also used in the location according to the operating agency and the user
Role Information, before determining performance computation rule, according to the Role Information in the location of the operating agency and the user, really
The mission bit stream of the fixed user；
The determining module, specifically for according to the location of the operating agency, the Role Information and the task
Information determines the performance computation rule.
Optionally, operating agency and/or user in same location correspond to identical performance check-up target.
Optionally, the determining module is carried out also particularly useful for by the performance check-up target with corresponding preset threshold
Compare, obtains comparison result；According to the comparison result, performance computation rule is determined；According to the performance computation rule, determine
The performance income.
Optionally, described device further include:
The receiving module is also used to the inquiry request sent at the reception group customer end or operating agency client
Before, performance check-up target and performance computation rule that the group customer end is sent are received；
Memory module, the performance check-up target and performance computation rule sent for storing the group customer end.
Optionally, the receiving module, is also used to receive the update request message that the group customer end is sent, it is described more
New request message includes updated performance check-up target and/or performance computation rule；
The memory module is also used to store the update request message that the group customer end is sent.
The third aspect, the present invention provide a kind of computer readable storage medium, are stored thereon with computer program, the meter
Performance management method described in first aspect is realized when calculation machine program is executed by processor.
Fourth aspect, the present invention provide a kind of server, comprising:
Processor；And
Memory, for storing the executable instruction of the processor；
Wherein, the processor is configured to execute performance pipe described in first aspect via the executable instruction is executed
Reason method.
Performance management method and apparatus provided by the invention, by group customer end or operating agency client by chain enterprise
The performance check-up target of each operating agency and performance computation rule are stored in advance in the server in industry group, consider not only
Different performance check-up targets, and the performance computation rule is associated with the location of operating agency and/or user, so that group is objective
When family end or operating agency client are inquired by server, it can be believed according to operating agency identification information and/or user
Breath determines that performance is taken in by the performance check-up target and performance computation rule.Pass through the business to different geographical in the present invention
Mechanism makes corresponding performance check-up target and performance computation rule, eliminates the income of performance brought by areal variation not
Together, realize group, chain in each operating agency and operating agency employee performance income it is convenient and personalized
Management, while employee being facilitated to inquire the performance income of itself, the enthusiasm and dynamic role of employee have been transferred, each business is improved
The whole operation benefits and service level of mechanism, to reach group, chain and the benefit of employee.
Detailed description of the invention
It, below will be to embodiment or existing in order to clearly demonstrate the embodiment of the present invention or technical solution in the prior art
Attached drawing needed in technical description is briefly described, it should be apparent that, the accompanying drawings in the following description is the present invention
Some embodiments of embodiment, for those of ordinary skill in the art, without any creative labor, also
Other drawings may be obtained according to these drawings without any creative labor.
Fig. 1 is the signaling process figure of performance management method provided by the invention；
Fig. 2 is the flow diagram of performance management method provided by the invention；
Fig. 3 is the flow diagram of performance management method provided by the invention；
Fig. 4 is the signaling process figure of performance management method provided by the invention；
Fig. 5 a is the structural schematic diagram of performance management device provided by the invention；
Fig. 5 b is the structural schematic diagram of performance management device provided by the invention；
Fig. 6 is the hardware structural diagram of server provided by the invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the embodiment of the present invention, instead of all the embodiments.Based on the embodiment in the embodiment of the present invention, this field
Those of ordinary skill's every other embodiment obtained without making creative work, belongs to implementation of the present invention
The range of example protection.
In the present embodiment, group, chain can exist in advance according to factors such as actual areal variation and the levels of consumption
It is the corresponding performance check-up target of each employee formulation and the performance computation rule in each operating agency in server, so as to
To be looked into server initiation employee performance income in each operating agency and/or each operating agency by group customer end
It askes, the inquiry taken in employee itself performance can also be sent by operating agency user end to server, transfer employee's
Enthusiasm and dynamic role, improve the whole operation benefits and service level of each operating agency, to reach chain's collection
The benefit of group and employee.
Wherein, group customer end or operating agency client include but is not limited to the web browser that WWW uses, and are received
Email client and the client software of instant messaging when posting Email etc..Group customer end is chain's collection
The corresponding client of group, operating agency client are the corresponding client of each operating agency.
In the following, being carried out specifically by specific embodiment to the specific implementation process of the performance management method of the present embodiment
It is bright.
Fig. 1 is the signaling process figure of performance management method provided by the invention, as shown in Figure 1, the performance pipe of the present embodiment
Reason method may include:
S101, group customer end or operating agency user end to server send inquiry request, include battalion in inquiry request
Industry authority identification information and/or user information.
S102, server are referred to according to operating agency identification information and/or user information by pre-stored performance appraisal
Mark and performance computation rule determine that performance is taken in, and performance computation rule is associated with the location of operating agency and/or user.
S103, server send inquiry response to group customer end or operating agency client, include achievement in inquiry response
Effect income.
Specifically, the performance check-up target and performance computation rule of different operating agencies are previously stored in server, it should
Performance check-up target and performance computation rule all meet the level of consumption of the regional condition of different operating agencies.
Wherein, the present embodiment to the specific implementation form of performance check-up target and performance computation rule without limitation.It is above-mentioned
The development level in the regional condition referred to city according to locating for operating agency and economic level etc. are divided, such as a line city
City, tier 2 cities, three line cities etc..In general, the different operating agencies of identical regional condition can be one group, battalion different in this way
Industry mechanism can be divided into multiple groups, and the operating agency in same group can calculate rule using same performance check-up target and performance
Then.Therefore, performance check-up target and performance computation rule can be associated with the location of operating agency, can also be with user's
Location is associated, can also be associated with the location of operating agency and user.
Also, multiple operating agencies can be divided into multiple groups according to the function of operating agency by the present embodiment, and in same group
Operating agency can use same performance check-up target and performance computation rule.In addition, due to can be in each operating agency
Including a variety of employees, every kind of employee all has corresponding role, such as the role that nurse, the doctor in medical institutions are different, and every
The division of labor of kind role is different, and the workload demand of various roles is different, and therefore, performance check-up target and performance computation rule may be used also
With associated with the Role Information of user.
Further, server can usually receive performance check-up target and performance computation rule from group customer end, and
Performance check-up target and performance computation rule are stored.And by the performance computation rule and operating agency/user institute
It is associated on ground, therefore, when including business in the inquiry request that group customer end or operating agency user end to server are sent
Authority identification information, alternatively, user information, alternatively, server all can basis when operating agency identification information and user information
Performance check-up target and performance computation rule determine corresponding performance income.
To, server sends the inquiry response for carrying performance and taking in group customer end or operating agency client,
Group customer end or operating agency client are intuitively shown to relevant operator, but also chain
Group can take according to performance and be examined, and different performance check-up targets and performance computation rule can excite employee's product
Polarity and creativeness, improve operation benefits and service level, improve the dynamic role of employee, so that group, chain and employee
Reach the maximization of interests.
Wherein, operating agency identification information can be the information of some specific operating agency of mark, such as the operating agency
Regional information or the type of operating agency etc..Operating agency identification information is specifically as follows code or the form of mark carries out
Setting is such as identified operating agency 1 using A, operating agency 2 is identified using B.Also, user information can be any business
The information of some employee in mechanism.The user information can specifically include the ID card No. of employee, employee phone number with
And at least one of work code name of employee etc..
Performance management method provided in this embodiment is collected chain by group customer end or operating agency client
The performance check-up target of each operating agency and performance computation rule are stored in advance in the server in group, consider not only difference
Performance check-up target, and the performance computation rule is associated with the location of operating agency and/or user, so that group customer end
Or operating agency client can lead to according to operating agency identification information and/or user information when being inquired by server
It crosses the performance check-up target and performance computation rule determines that performance is taken in.Pass through the operating agency to different geographical in the present embodiment
Corresponding performance check-up target and performance computation rule are made, the difference of the income of performance brought by areal variation is eliminated,
Group, chain is realized to the convenient and personalized pipe of the performance income of employee in each operating agency and operating agency
Reason, while employee being facilitated to inquire the performance income of itself, the enthusiasm and dynamic role of employee have been transferred, each business machine is improved
The whole operation benefits and service level of structure, to reach group, chain and the benefit of employee.
Further, for the ease of group customer end or the query process of operating agency client-side, group customer end
Or operating agency user end to server send inquiry request in can also include temporal information.In this way, server can root
According to operating agency identification information and/or user information, pass through performance check-up target and the determination of performance computation rule and temporal information
Corresponding performance income, convenient for the user of group customer end or operating agency client-side can quick search to the time
The corresponding performance income of information.
Such as: group, chain will inquire the clinic A 2018-01-01 to 2018-06-30 Zhang San doctor and Li Si nurse
Performance income, can select clinic, personnel's name, the parameters such as period by group customer end, above-mentioned parameter is carried and is existed
Server is sent in inquiry request.
Wherein, temporal information can for indicate any time period information, be specifically as follows the time, month, it is a few week or
Arbitrary form in person's a few days.
In the present embodiment, server can consider that performance check-up target and performance calculate when determining performance income respectively
The concrete condition of regular these two aspects.It is described in detail below with reference to Fig. 2-Fig. 3 and Fig. 4.
On the one hand, when in inquiry request including operating agency identification information and user information, Fig. 1 is implemented in conjunction with Fig. 2
Server passes through pre-stored performance check-up target and performance according to operating agency identification information and user information in example S102
Computation rule determines that the specific implementation process of performance income is described in detail.
Fig. 2 is the flow diagram of performance management method provided by the invention, as shown in Fig. 2, the performance pipe of the present embodiment
Reason method may include:
S201, server determine the location of operating agency according to operating agency identification information.
S202, server determine the Role Information of user according to user information.
It should be noted that do not have the sequencing in timing between above-mentioned S201 and S202, and S201 and S202 can be with
It is performed simultaneously, can also sequentially execute.
S203, server determine performance computation rule according to the location of operating agency and the Role Information of user.
S204, server performance check-up target according to the pre-stored data and performance computation rule determine that performance is taken in.
Specifically, since operating agency identification information can determine operating agency, and the actual address of operating agency is
Know, therefore, server can determine the location of operating agency according to operating agency identification information.Again since user information can
To identify the employee in operating agency, therefore, server can determine the Role Information of user according to user information.
It should be understood that can also only include operating agency identification information, operating agency mark letter in inquiry request
User information is carried in breath.In addition, can also only include user information in inquiry request, business be carried in the user information
Authority identification information.
Further, it can store in server associated with the Role Information in the location of operating agency and user
Performance computation rule.Under normal circumstances, the location of different operating agencies, the Role Information of different users are corresponding different
Performance computation rule.
For example, being stored with the performance computation rule of clinic in server.Under normal circumstances, the clinic in identical location has
Identical performance computation rule, the employee of same role information performance computation rule having the same.Such as, layout is in a line city
The doctor of clinic, performance computation rule are that performance income is calculated by " paid × coefficient ".It is laid out the doctor in tier 2 cities clinic,
It is paid/receivable > 80% when, then performance computation rule be by " paid × coefficient " calculate performance income；Paid/receivable≤80%,
Then performance computation rule is that performance income is calculated by " receivable × 80% × coefficient ".For another example, the client developer of different clinics, achievement
Effect computation rule is that performance income is calculated by " client go to a doctor paid × different coefficient ".
For another example, the performance computation rule of service organization is stored in server.Under normal circumstances, the service in identical location
Mechanism performance computation rule having the same, the employee of same role information performance computation rule having the same.Such as, layout exists
The sale in one line city, for sales volume up to 300,000, performance computation rule is to calculate performance income by 300,000 × 3%；Sales volume is up to 50
Ten thousand, performance computation rule is to calculate performance income by 500,000 × 5%；Sales volume is more than 500,000, and performance computation rule is by sale
Volume × 10% calculates performance income.Be laid out the sale in tier 2 cities, sales volume up to 300,000, performance computation rule be by 100,000 ×
2% calculates performance income；For sales volume up to 300,000, performance computation rule is to calculate performance income by 300,000 × 6%；Sales volume is more than
500000, performance computation rule is that performance income is calculated by sales volume × 8%.
Further, server can the Role Information in location and user based on operating agency the two factors, it is comprehensive
It closes and determines currently employed performance computation rule, both considered the regional condition of operating agency, it is also contemplated that role's letter of user
Breath allows server accurately to determine that performance is received according to the performance computation rule and pre-stored performance check-up target
Enter.Wherein, performance check-up target can be fixed value or average value.
For example, server, which has recorded 2018-01-01, opens Dan doctor to the clinic 2018-06-30A (tier 2 cities clinic)
Recorded for the charge of Zhang San, the system valence of charging item is 5000 yuan total, whens clearing paid 2500 yuan of (discount or cards
Certificate deduction etc.).
Since the clinic A is tier 2 cities clinic, the pre-stored performance check-up target of the doctor of the clinic A and performance
Income rule are as follows: paid/receivable > 80%, by paid × 5% calculating performance income；It is paid/receivable≤80%, by it is receivable ×
80% × 5% calculates performance income, then, the performance income of this list of Zhang San are as follows: 2500/5000=50%≤80%, 5000 ×
80% × 5%=200 member.
Further, in order to consider the real work situation of employee comprehensively, server can be in conjunction with difference in the present embodiment
The mission bit stream of user determines performance computation rule.In the following, in conjunction with Fig. 3 to server in Fig. 1 embodiment S102 according to business
Authority identification information and user information determine performance income by pre-stored performance check-up target and performance computation rule
Specific implementation process is described in detail.
Fig. 3 is the flow diagram of performance management method provided by the invention, as shown in figure 3, the performance pipe of the present embodiment
Reason method may include:
S301, server determine the location of operating agency according to operating agency identification information.
S302, server determine the Role Information of user according to user information.
S300, server determine the mission bit stream of user according to the location of operating agency and the Role Information of user.
S303, server determine performance computation rule according to the location of operating agency, Role Information and mission bit stream.
S304, server performance check-up target according to the pre-stored data and performance computation rule determine that performance is taken in.
Wherein, S301, S302 and S304 are similar with S201, S202 and S204 implementation in Fig. 2 embodiment respectively, this
Details are not described herein again for embodiment.
It should be noted that do not have the sequencing in timing between above-mentioned S301 and S302, and S301 and S302 can be with
It is performed simultaneously, can also sequentially execute.
Specifically, in S300, server can be based on after the Role Information in the location and user that determine operating agency
The two information determine the mission bit stream of user, and it is real which can include but is not limited to work hours, task quantity etc.
Border working condition.Under normal circumstances, Role Information is different, and mission bit stream is different.
For example, the mission bit stream of nurse may include with the platform time, execute task quantity, execution return visit quantity in clinic
Deng.Such as, it is laid out the nurse in a line clinic, performance computation rule is to execute number of tasks × 2 by platform hour × 2 are matched, execute return visit
Number × 2 calculates performance income.It is laid out the nurse in two wires clinic, performance computation rule is to execute number of tasks by platform hour × 1 is matched
× 1, it executes and pays a return visit number × 1 calculating performance income.
Further, server can location, Role Information and mission bit stream these three factors based on operating agency,
It is comprehensive to determine currently employed determination performance computation rule, the active dynamic role and enthusiasm of employee are given full play to, so that service
Device can be with performance check-up target according to the pre-stored data and performance computation rule, more accurate determination performance income.Wherein, achievement
Imitating performance assessment criteria can be fixed value or average value.
For example, server has recorded the Li Si nurse of 2018-01-01 to the clinic 2018-06-30A (a line city clinic)
With platform 15 hours, 3 return visits, 2 disinfection tasks are performed.
Since the clinic A is a line city clinic, the pre-stored performance check-up target of the nurse of the clinic A and performance
Income rule are as follows: press and match platform hour × 2, execute number of tasks × 2, execute and pay a return visit number × 2 calculating performance incomes, then the achievement of Li Si
Effect income are as follows: 15 × 2+2 × 2+3 × 2=40 member.
On the other hand, in the present embodiment, optionally, performance check-up target includes at least one of following information: profit,
Case quality qualification rate, customer satisfaction, medical returning rate or client increase quantity newly.Under normal circumstances, performance check-up target with
The regional condition of operating agency is associated, and it is similar to be generally in situations such as development level in same location is with economic level, because
This, operating agency and/or user in same location correspond to identical performance check-up target.
Further, on the basis of Fig. 1 embodiment, letter is identified according to operating agency to the server in 102 in conjunction with Fig. 3
Breath and/or user information determine the specific reality of performance income by pre-stored performance check-up target and performance computation rule
Existing process is described in detail.
Fig. 4 is the signaling process figure of performance management method provided by the invention, as shown in figure 4, the performance pipe of the present embodiment
Reason method may include:
S401, group customer end or operating agency user end to server send inquiry request, include battalion in inquiry request
Industry authority identification information and/or user information.
Wherein, S401 is similar with the S101 implementation in Fig. 1 embodiment, and details are not described herein again for the present embodiment.
S4021, server according to operating agency identification information and/or user information, by performance check-up target with it is corresponding
Preset threshold is compared, and obtains comparison result.
S4022, server determine performance computation rule according to comparison result.
S4023, server determine that performance is taken according to performance computation rule.
Specifically, due to the location of each operating agency and the difference of employee, so that the income level of operating agency
It has differences, therefore, server can the different default threshold of parameter setting in the performance check-up target to each operating agency
Value, enables group, chain or each operating agency to reach average profit level.
For example, when performance check-up target is profit, the preset threshold of profit may be set in 20 ten thousand to 30 in a certain region
In ten thousand ranges；When performance check-up target is quality of case history qualification rate, the preset threshold needs of quality of case history qualification rate are greater than or wait
In 95%；When performance check-up target is customer satisfaction, the preset threshold of customer satisfaction needs to be greater than or equal to 3.8 points (completely
Divide 5 points)；When performance check-up target is medical returning rate, the preset threshold of medical returning rate needs to be greater than or equal to 80%.
Further, server is according to operating agency identification information and/or user information, available operating agency and/
Or the parameters in the actual performance check-up target of user, the location of operating agency and/or the use of user can also be obtained
Family information, may thereby determine that the corresponding preset threshold of performance check-up target, and by each parameter in the performance check-up target
Preset threshold all corresponding with the parameter is compared, and obtains comparison result.
Further, server can determine corresponding performance computation rule according to comparison result, further according to the performance meter
Rule is calculated, accurately determines that performance is taken in.
For example, when server receives operating agency identification information, it under normal circumstances can be total according to group, chain
The 5% of profit calculates the performance income of the operating agency.But it is carried in the operating agency identification information that receives of server
It is each ginseng in performance check-up target in comparison result when the performance income for thering is instruction to calculate operating agency using Fig. 4 mode
When counting all preset thresholds corresponding more than parameters, server can be calculated according to the 7% of group, chain gross profit should
The performance of operating agency is taken in.It is to there is a parameter to be less than the parameter accordingly in performance check-up target in comparison result
When preset threshold, server can be taken according to the performance that the 3% of group, chain gross profit calculates the operating agency.In achievement
When each parameter in effect performance assessment criteria is all less than parameters corresponding preset threshold, server can not calculate the business
The performance of mechanism is taken in.
S403, server send inquiry response to group customer end or operating agency client, include achievement in inquiry response
Effect income.
Wherein, S402 and S403 is similar with S102 the and S103 implementation in Fig. 1 embodiment respectively, and the present embodiment is herein
It repeats no more.
Further, as the economic level and development level in operating agency location change, each operating agency
The level of consumption can also change therewith, therefore, in order to enable performance computation rule is kept and operating agency and/or user
The incidence relation in location and performance check-up target is made to maintain normal level or more, group, chain can be random
The performance check-up target and/or performance computation rule are updated, and passes through group customer end or operating agency user end to server
Send the update request message for carrying updated performance check-up target and/or performance computation rule.
To which server can pass through updated performance appraisal according to operating agency identification information and/or user information
Index and/or performance computation rule determine that performance is taken in, to ensure the accuracy of performance income, and by the performance check-up target
And/or performance computation rule is stored, so as to subsequent calculating.
Fig. 5 a is the structural schematic diagram of performance management device provided by the invention, as shown in Figure 5 a, the performance of the present embodiment
Managing device 20 may include:
Receiving module 21, for receiving the inquiry request at group customer end or the transmission of operating agency client, inquiry request
In include operating agency identification information and/or user information；
Determining module 22, for being examined by pre-stored performance according to operating agency identification information and/or user information
Core index and performance computation rule determine that performance is taken in, and performance computation rule is associated with the location of operating agency and/or user；
Sending module 23 wraps in inquiry response for sending inquiry response to group customer end or operating agency client
Include performance income.
Optionally it is determined that module 22, it is also used in inquiry request be identified according to operating agency when further including temporal information
Information and/or user information determine that performance corresponding with temporal information is taken in by performance check-up target and performance computation rule.
Optionally, performance check-up target includes at least one of following information: profit, case quality qualification rate, client
Satisfaction, medical returning rate or client increase quantity newly.
Optionally it is determined that module 22, is specifically used for including operating agency identification information and user information in inquiry request
When, according to operating agency identification information, determine the location of operating agency；According to user information, the Role Information of user is determined；
According to the Role Information in the location of operating agency and user, performance computation rule is determined；Performance appraisal according to the pre-stored data
Index and performance computation rule determine that performance is taken in.
Optionally it is determined that module 22, is also used to determine achievement according to the location of operating agency and the Role Information of user
Before imitating computation rule, according to the Role Information in the location of operating agency and user, the mission bit stream of user is determined；
Determining module 22, specifically for determining performance meter according to the location of operating agency, Role Information and mission bit stream
Calculate rule.
Optionally, operating agency and/or user in same location correspond to identical performance check-up target.
Optionally it is determined that module 22, is compared with corresponding preset threshold also particularly useful for by performance check-up target, obtains
To comparison result；According to comparison result, performance computation rule is determined；According to performance computation rule, determine that performance is taken in.
Fig. 5 b is the structural schematic diagram of performance management device provided by the invention, as shown in Figure 5 b, the performance of the present embodiment
Managing device 20 can also include: on the basis of Fig. 5 a
Receiving module 21 is also used to before the inquiry request for receiving group customer end or the transmission of operating agency client,
Receive performance check-up target and performance computation rule that group customer end is sent；
Memory module 24, for storing the performance check-up target and performance computation rule of the transmission of group customer end.
Optionally, receiving module 21 are also used to receive the update request message of group customer end transmission, update request message
Including updated performance check-up target and/or performance computation rule；
Memory module 24 is also used to store the update request message of group customer end transmission.
Performance management device provided in this embodiment can be used for executing above-mentioned performance management method, implementation and skill
Art effect is similar, and details are not described herein again for the present embodiment.
It can carry out the division of functional module in the present embodiment to performance management device according to above method example, for example,
The each functional module of each function division can be corresponded to, two or more functions can also be integrated in a processing mould
In block.Above-mentioned integrated module both can take the form of hardware realization, can also be realized in the form of software function module.
It should be noted that be schematical, only a kind of logical function partition to the division of module in various embodiments of the present invention, it is real
There may be another division manner when border is realized.
Fig. 6 is the hardware structural diagram of server provided by the invention.As shown in fig. 6, the server 30 includes: storage
Device 31 and processor 32；
Memory 31, for storing computer program；
Processor 32, for executing the computer program of memory storage, to realize the performance management in above-described embodiment
Method.It specifically may refer to the associated description in preceding method embodiment.
Optionally, memory 31 can also be integrated with processor 32 either independent.
When device except memory 31 is independently of processor 32, server 30 can also include:
Bus 33, for connecting memory 31 and processor 32.
Server provided in this embodiment can be used for executing above-mentioned performance management method, implementation and technical effect
Similar, details are not described herein again for the present embodiment.
The present invention also provides a kind of computer readable storage medium, computer readable storage medium includes computer program,
Computer program is for realizing the performance management method in embodiment as above.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it
Its mode is realized.For example, apparatus embodiments described above are merely indicative, for example, the division of module, only
A kind of logical function partition, there may be another division manner in actual implementation, such as multiple modules can combine or can be with
It is integrated into another system, or some features can be ignored or not executed.Another point, it is shown or discussed mutual
Coupling, direct-coupling or communication connection can be through some interfaces, the indirect coupling or communication connection of device or module, can
To be electrically mechanical or other forms.
Module may or may not be physically separated as illustrated by the separation member, show as module
Component may or may not be physical unit, it can and it is in one place, or may be distributed over multiple networks
On unit.Some or all of the modules therein can be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
It, can also be in addition, each functional module in each embodiment of the present invention can integrate in one processing unit
It is that modules physically exist alone, can also be integrated in one unit with two or more modules.Above-mentioned module at
Unit both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated module realized in the form of software function module, can store and computer-readable deposit at one
In storage media.Above-mentioned software function module is stored in a storage medium, including some instructions are used so that a computer
Equipment (can be personal computer, server or the network equipment etc.) or processor (English: processor) execute this Shen
Please each embodiment method part steps.
It should be understood that above-mentioned processor can be central processing unit (English: Central Processing Unit, letter
Claim: CPU), can also be other general processors, digital signal processor (English: Digital Signal Processor,
Referred to as: DSP), specific integrated circuit (English: Application Specific Integrated Circuit, referred to as:
ASIC) etc..General processor can be microprocessor or the processor is also possible to any conventional processor etc..In conjunction with hair
The step of bright disclosed method, can be embodied directly in hardware processor and execute completion, or with hardware in processor and soft
Part block combiner executes completion.
Memory may include high speed RAM memory, it is also possible to and it further include non-volatile memories NVM, for example, at least one
Magnetic disk storage can also be USB flash disk, mobile hard disk, read-only memory, disk or CD etc..
Bus can be industry standard architecture (Industry Standard Architecture, ISA) bus, outer
Portion's apparatus interconnection (Peripheral Component, PCI) bus or extended industry-standard architecture (Extended
Industry Standard Architecture, EISA) bus etc..Bus can be divided into address bus, data/address bus, control
Bus etc..For convenient for indicating, the bus in illustrations does not limit only a bus or a type of bus.
Above-mentioned computer readable storage medium can be by any kind of volatibility or non-volatile memory device or
Their combination realizes that, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM) can
Erasable programmable read-only memory (EPROM) (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic memory,
Flash memory, disk or CD.Storage medium can be any usable medium that general or specialized computer can access.
Those of ordinary skill in the art will appreciate that: realize that all or part of the steps of above-mentioned each method embodiment can lead to
The relevant hardware of program instruction is crossed to complete.Program above-mentioned can be stored in a computer readable storage medium.The journey
When being executed, execution includes the steps that above-mentioned each method embodiment to sequence；And storage medium above-mentioned include: ROM, RAM, magnetic disk or
The various media that can store program code such as person's CD.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
1. a kind of performance management method, which is characterized in that be applied to server, which comprises
The inquiry request at group customer end or the transmission of operating agency client is received, includes operating agency mark in the inquiry request
Know information and/or user information；
According to the operating agency identification information and/or the user information, pass through pre-stored performance check-up target and achievement
Effect computation rule determines that performance is taken in, and the performance computation rule is associated with the location of operating agency and/or user；
Inquiry response is sent to the group customer end or operating agency client, includes that the performance is received in the inquiry response
Enter.
2. the method according to claim 1, wherein further including temporal information in the inquiry request；
It is described according to the operating agency identification information and/or the user information, pass through pre-stored performance check-up target
Determine that performance is taken in performance computation rule, comprising:
According to the operating agency identification information and/or the user information, calculated by the performance check-up target and performance
Rule determines performance income corresponding with the temporal information.
3. the method according to claim 1, wherein the performance check-up target include in following information at least
A kind of: profit, case quality qualification rate, customer satisfaction, medical returning rate or client increase quantity newly.
4. method according to any one of claims 1 to 3, which is characterized in that include operating agency in the inquiry request
Identification information and user information；
According to the operating agency identification information and the user information, pass through pre-stored performance check-up target and performance meter
It calculates rule and determines performance income, comprising:
According to the operating agency identification information, the location of operating agency is determined；
According to the user information, the Role Information of user is determined；
According to the Role Information in the location of the operating agency and the user, performance computation rule is determined；
Performance check-up target according to the pre-stored data and the performance computation rule determine that performance is taken in.
5. according to the method described in claim 4, it is characterized in that, the location according to the operating agency and the use
The Role Information at family, before determining performance computation rule, the method also includes:
According to the Role Information in the location of the operating agency and the user, the mission bit stream of the user is determined；
It is described according to the location of the operating agency and the Role Information of the user, determine performance computation rule, comprising:
According to the location of the operating agency, the Role Information and the mission bit stream, the performance computation rule is determined.
6. method according to any one of claims 1 to 3, which is characterized in that operating agency in same location and/
Or user corresponds to identical performance check-up target.
7. according to the method described in claim 3, it is characterized in that, described pass through pre-stored performance check-up target and performance
Computation rule determines that performance is taken in, comprising:
The performance check-up target is compared with corresponding preset threshold, obtains comparison result；
According to the comparison result, performance computation rule is determined；
According to the performance computation rule, the performance income is determined.
8. a kind of performance management device characterized by comprising
Receiving module, the inquiry request sent for receiving group customer end or operating agency client, in the inquiry request
Including operating agency identification information and/or user information；
Determining module, for passing through pre-stored performance according to the operating agency identification information and/or the user information
Performance assessment criteria and performance computation rule determine that performance is taken in, the place of the performance computation rule and operating agency and/or user
Ground association；
Sending module, for sending inquiry response to the group customer end or operating agency client, in the inquiry response
It is taken in including the performance.
9. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
Claim 1-7 described in any item performance management methods are realized when processor executes.
10. a kind of server characterized by comprising
Processor；And
Memory, for storing the executable instruction of the processor；
Wherein, the processor is configured to require 1-7 described in any item via executing the executable instruction and carry out perform claim
Performance management method.
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