CN109767014A - A kind of customization equipment maintenance and method for maintaining cooperateed in many ways - Google Patents
A kind of customization equipment maintenance and method for maintaining cooperateed in many ways Download PDFInfo
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- CN109767014A CN109767014A CN201910036641.5A CN201910036641A CN109767014A CN 109767014 A CN109767014 A CN 109767014A CN 201910036641 A CN201910036641 A CN 201910036641A CN 109767014 A CN109767014 A CN 109767014A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 57
- 238000000034 method Methods 0.000 title claims abstract description 24
- 238000003745 diagnosis Methods 0.000 claims abstract description 33
- 230000004044 response Effects 0.000 claims abstract description 15
- 230000008569 process Effects 0.000 claims description 6
- 230000004927 fusion Effects 0.000 claims description 4
- 238000002405 diagnostic procedure Methods 0.000 claims description 3
- 230000008439 repair process Effects 0.000 abstract description 4
- 230000007246 mechanism Effects 0.000 description 3
- 230000002195 synergetic effect Effects 0.000 description 3
- 238000004519 manufacturing process Methods 0.000 description 2
- 230000004888 barrier function Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000007257 malfunction Effects 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 238000013024 troubleshooting Methods 0.000 description 1
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Abstract
The invention discloses customization equipment maintenances and method for maintaining that one kind cooperates in many ways, comprising the following steps: S1: collecting equipment failure information and declares；S2: diagnosing equipment failure by establishing model and knowledge base in advance, and multi-party personnel's diagnosis is cooperateed with to be resolved scheme；S3: according to solution, issuing multi-party resource request, obtains multi-party resource response；S4: according to the multi-party resource response of acquisition, carrying out multi-party task cooperation scheduling and the execution that cooperates, finally completion feedback.After the present invention is diagnosed in advance by establishing model and knowledge base, to equipment failure, then multi-party collaborative diagnosis obtains solution, the multi-party resource and task of needs are scheduled, solution, and feedback result are quickly performed in unison with.After-sales maintenance and repair process for customization equipment provides Intelligent Support.
Description
Technical field
The present invention relates to customization equipment maintenances and maintenance field, equip more particularly, to the customization that one kind cooperates in many ways
Maintenance and method for maintaining.
Background technique
Along with the continuous propulsion of " made in China 2025 ", more automations, intelligentized customization manufacture are increasingly arrived
Equipment, producing line are put into the operation of manufacturing enterprise.The maintenance, repair for customizing equipment are more and more important.
Since usually structure is complicated for Custom Prosthesis equipment, related technical field is more, generally includes mechanical system, electrical
System and control system etc.；And the often multiple departments of the enterprises involved in development process and more collaborative enterprises.Therefore,
When equipment breaks down, the common consultation of doctors and maintenance from every field, each cooperation body are generally required.In this mode
Under, often time of occurrence conflict, strange land are come and gone and are linked up the problems such as difficult by resource provider and maintenance task bearer.
Summary of the invention
The present invention in order to overcome at least one of the drawbacks of the prior art described above, provides a kind of customization equipment cooperateed in many ways
Maintenance and method for maintaining, it is intended to multi-party collaborative fault diagnosis, maintenance resource coordination for after-sales service and the maintenance of equipment
And maintenance task cooperation provides necessary Intelligent Support.
In order to solve the above technical problems, technical scheme is as follows:
A kind of customization equipment maintenance and method for maintaining cooperateed in many ways, comprising the following steps:
S1: it collects equipment failure information and declares；
S2: diagnosing equipment failure by establishing model and knowledge base in advance, and multi-party personnel's diagnosis is cooperateed with to be resolved scheme；
S3: according to solution, issuing multi-party resource request, obtains multi-party resource response；
S4: according to the multi-party resource response of acquisition, carrying out multi-party task cooperation scheduling and the execution that cooperates, finally completion feedback.
It collects equipment failure information and declares, main realization user malfunction is declared and the acquisition function of failure-description information
Energy；Equipment failure is diagnosed in advance by establishing model and knowledge base, cooperates with multi-party personnel's diagnosis to be resolved scheme, mainly
Realize fault pre-diagnosing, diagnostic resource coordinates and the functions such as multi-party collaborative fault diagnosis；According to solution, multi-party resource is issued
Request, obtains multi-party resource response, main to realize the function such as maintenance resource requirement generation, Task-decomposing and resource selection
Energy；According to the multi-party resource response of acquisition, multi-party task cooperation scheduling is carried out and the execution that cooperates, finally completion feedback, it is main real
Existing equipment repair with maintain task schedule with the functions such as cooperate with.
Preferably, it includes text information being collected from portal user, from subscriber phone that equipment failure information is collected in step S1
It collects acoustic information and collects image information from user mail.
Preferably, equipment failure information is collected in step S1 and is declared to collaboration platform, the collaboration platform
Including model and knowledge base, the model and knowledge base include equipment failure model, rule base and case library.
Preferably, equipment failure is diagnosed by establishing model and knowledge base in step S2 in advance, cooperates with multi-party personnel
Diagnosis is resolved scheme, comprising the following steps:
S2.1: the collaboration platform is handled equipment failure information according to the model and knowledge base, passes through reasoning
Method and diagnostic method obtain the preliminary conclusion of equipment failure；
S2.2: the collaboration platform is selected according to the preliminary conclusion diagnostic resource of equipment failure, and is obtained from equipment cluster
Take the status information of diagnostic resource；
S2.3: the multi-party personnel for participating in diagnosis log in collaboration platform by portal user, according to consulting tactical and collaboration machine
It makes, in an orderly manner collaborative fault diagnosis process, calling rule library and case library, and is based on information fusion technology, form diagnosis
And solution.
Preferably, in step S2.3, the multi-party personnel for participating in diagnosis include maintenance staff, domain expert, operator, set
Meter personnel.
In terms of customization equipment after-sales service and maintenance, how one of key point is realizing multi-party collaborative fault diagnosis.
User, maintenance personnel, domain expert, operator, designer and Maintenance Resource cluster etc. are connected to association by portal
Same workbench；The status information of customization equipment cluster can acquire and store collaboration platform；Once there is event in equipment
Barrier, makees platform according to the report of user and is first diagnosed in advance.It, will by the intelligent interaction with user if failure is relatively clear and simple
Troubleshooting finishes；If failure is more complex, platform generates diagnosis money according to preliminary " directionality " diagnosis and diagnostic resource model
Source demand, and diagnostic resource request is issued by platform.Associated user requests needs according to diagnosis, carries out diagnosis request-reply,
Collaborative platform carries out the selection of the resources such as diagnostic personnel and equipment according to certain selection strategy.Later, platform is according to negotiation plan
Slightly and synergistic mechanism, in an orderly manner collaborative fault diagnosis process, and it is based on information fusion technology, forms diagnosis and solution party
Case.
Preferably, step S3 the following steps are included:
S3.1: collaboration platform obtains institute according to solution, the Resources requirement model of predefined and Task-decomposing model
The maintenance resource requirement collection and maintenance task-set needed；
S3.2: it is mass-sended out according to maintenance resource requirement collection and maintenance task-set to maintenance resource set
Resource request and task requests；
S3.3: after obtaining response, according to cost constraint, selection strategy, suitable maintenance resource is selected.
By the fault diagnosis cooperateed in many ways, maintenance solution is formd.According to the resource need of predefined
Modulus type and Task-decomposing model, maintenance resource requirement collection needed for can get these maintenance schemes, and
Maintenance task-set.At this point, collaboration platform accordingly to maintenance resource set mass-send out resource (comprising personnel and
Equipment) request and task requests.It after obtaining response, is constrained according to cost etc., according to certain selection strategy, selects suitable dimension
Shield and maintenance resource.Later, according to certain synergistic mechanism, Cooperative Maintenance and servicing operations in an orderly manner, and acquire related maintenance
With emm message.
Compared with prior art, the beneficial effect of technical solution of the present invention is:
By establishing model and knowledge base, equipment failure is diagnosed in advance, then after multi-party collaborative diagnosis obtains solution, it is right
The multi-party resource and task needed is scheduled, and is quickly performed in unison with solution, and feedback result.For selling for customization equipment
Maintenance and repair process provides Intelligent Support afterwards.
Detailed description of the invention
Fig. 1 is a kind of customization equipment maintenance and method for maintaining flow chart cooperateed in many ways.
Fig. 2 is multi-party collaborative fault diagnosis flow chart.
Fig. 3 is resource and task schedule flow chart.
Specific embodiment
The attached figures are only used for illustrative purposes and cannot be understood as limitating the patent；
In order to better illustrate this embodiment, the certain components of attached drawing have omission, zoom in or out, and do not represent the ruler of actual product
It is very little；
To those skilled in the art, the omitting of some known structures and their instructions in the attached drawings are understandable.
The following further describes the technical solution of the present invention with reference to the accompanying drawings and examples.
Embodiment 1
A kind of customization equipment maintenance and method for maintaining cooperateed in many ways, such as Fig. 1, comprising the following steps:
S1: it collects equipment failure information and declares；
S2: diagnosing equipment failure by establishing model and knowledge base in advance, and multi-party personnel's diagnosis is cooperateed with to be resolved scheme；
S3: according to solution, issuing multi-party resource request, obtains multi-party resource response；
S4: according to the multi-party resource response of acquisition, carrying out multi-party task cooperation scheduling and the execution that cooperates, finally completion feedback.
In the specific implementation process, in step S1 collect equipment failure information include from portal user collect text information,
Acoustic information is collected from subscriber phone and collects image information from user mail.Equipment failure information is collected in step S1 and is declared
To collaboration platform, the collaboration platform includes model and knowledge base, and the model and knowledge base include equipment failure
Model, rule base and case library.
Equipment failure is diagnosed by establishing model and knowledge base in advance in step S2, multi-party personnel is cooperateed with to diagnose to obtain
Solution, such as Fig. 2, specifically:
The collaboration platform is handled equipment failure information according to the model and knowledge base, by inference method and
Diagnostic method obtains the preliminary conclusion of equipment failure；
The collaboration platform is selected according to the preliminary conclusion diagnostic resource of equipment failure, and obtains diagnosis from equipment cluster
The status information of resource；
The multi-party personnel for participating in diagnosis log in collaboration platform by portal user, and the multi-party personnel for participating in diagnosis include maintenance
Personnel, domain expert, operator, designer, according to consulting tactical and synergistic mechanism, collaborative fault diagnosis mistake in an orderly manner
Journey, calling rule library and case library, and it is based on information fusion technology, form diagnosis and solution.
Step S3 and step S4 are to the detailed process of resource and task schedule, such as Fig. 3:
Collaboration platform obtains required according to solution, the Resources requirement model of predefined and Task-decomposing model
Maintenance resource requirement collection and maintenance task-set；
Resource is mass-sended out to maintenance resource set according to maintenance resource requirement collection and maintenance task-set
Request and task requests；
After obtaining response, according to cost constraint, selection strategy, suitable maintenance resource is selected；
According to the multi-party resource response of acquisition, multi-party task cooperation scheduling is carried out and the execution that cooperates, finally completion feedback.
The same or similar label correspond to the same or similar components；
The terms describing the positional relationship in the drawings are only for illustration, should not be understood as the limitation to this patent；
Obviously, the above embodiment of the present invention be only to clearly illustrate example of the present invention, and not be to this hair
The restriction of bright embodiment.For those of ordinary skill in the art, it can also do on the basis of the above description
Other various forms of variations or variation out.There is no necessity and possibility to exhaust all the enbodiments.It is all in the present invention
Spirit and principle within made any modifications, equivalent replacements, and improvements etc., should be included in the guarantor of the claims in the present invention
Within the scope of shield.
Claims (6)
1. customization equipment maintenance and method for maintaining that one kind cooperates in many ways, which comprises the following steps:
S1: it collects equipment failure information and declares；
S2: diagnosing equipment failure by establishing model and knowledge base in advance, and multi-party personnel's diagnosis is cooperateed with to be resolved scheme；
S3: according to solution, issuing multi-party resource request, obtains multi-party resource response；
S4: according to the multi-party resource response of acquisition, carrying out multi-party task cooperation scheduling and the execution that cooperates, finally completion feedback.
2. the customization equipment maintenance and method for maintaining according to claim 1 cooperateed in many ways, which is characterized in that in step S1
Collecting equipment failure information includes collecting text information from portal user, collecting acoustic information from subscriber phone and from user mail
Collect image information.
3. the customization equipment maintenance and method for maintaining according to claim 2 cooperateed in many ways, which is characterized in that in step S1
It collects equipment failure information and declares to collaboration platform, the collaboration platform includes model and knowledge base, the mould
Type and knowledge base include equipment failure model, rule base and case library.
4. the customization equipment maintenance and method for maintaining according to claim 3 cooperateed in many ways, which is characterized in that
Equipment failure is diagnosed by establishing model and knowledge base in advance in step S2, multi-party personnel's diagnosis is cooperateed with to be resolved
Scheme, comprising the following steps:
S2.1: the collaboration platform is handled equipment failure information according to the model and knowledge base, passes through reasoning
Method and diagnostic method obtain the preliminary conclusion of equipment failure；
S2.2: the collaboration platform is selected according to the preliminary conclusion diagnostic resource of equipment failure, and is obtained from equipment cluster
Take the status information of diagnostic resource；
S2.3: the multi-party personnel for participating in diagnosis log in collaboration platform by portal user, according to consulting tactical and collaboration machine
It makes, in an orderly manner collaborative fault diagnosis process, calling rule library and case library, and is based on information fusion technology, form diagnosis
And solution.
5. the customization equipment maintenance and method for maintaining according to claim 4 cooperateed in many ways, which is characterized in that step S2.3
In, the multi-party personnel for participating in diagnosis include maintenance staff, domain expert, operator, designer.
6. the customization equipment maintenance and method for maintaining according to claim 5 cooperateed in many ways, which is characterized in that step S3 packet
Include following steps:
S3.1: collaboration platform obtains institute according to solution, the Resources requirement model of predefined and Task-decomposing model
The maintenance resource requirement collection and maintenance task-set needed；
S3.2: it is mass-sended out according to maintenance resource requirement collection and maintenance task-set to maintenance resource set
Resource request and task requests；
S3.3: after obtaining response, according to cost constraint, selection strategy, suitable maintenance resource is selected.
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| CN201910036641.5A CN109767014A (en) | 2019-01-15 | 2019-01-15 | A kind of customization equipment maintenance and method for maintaining cooperateed in many ways |
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Citations (6)
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|---|---|---|---|---|
| EP2251835A1 (en) * | 2008-10-31 | 2010-11-17 | Empresa de Manutençâo de Equipamento Ferroviário S.A. (EMEF) | System and method for failure telemaintenance and expert diagnosis |
| CN103823458A (en) * | 2014-03-17 | 2014-05-28 | 广东华南计算技术研究所 | Remote diagnosis device, method and system for equipment |
| CN204425404U (en) * | 2015-02-06 | 2015-06-24 | 合肥戎科信息技术开发有限公司 | Based on the mobile repair and maintenance system of Internet of Things |
| US20160306691A1 (en) * | 2013-12-11 | 2016-10-20 | Robert Bosch Gmbh | Internet-Based Diagnostic Assistant for Device Analysis |
| CN107341092A (en) * | 2016-07-25 | 2017-11-10 | 南京燚麒智能科技有限公司 | A kind of smart machine remote collaborative monitoring and diagnosis method |
| CN107832853A (en) * | 2017-07-07 | 2018-03-23 | 国网浙江省电力公司电力科学研究院 | A kind of method of overhaul of the equipments exceptional fault processing plural consultation |
-
2019
- 2019-01-15 CN CN201910036641.5A patent/CN109767014A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP2251835A1 (en) * | 2008-10-31 | 2010-11-17 | Empresa de Manutençâo de Equipamento Ferroviário S.A. (EMEF) | System and method for failure telemaintenance and expert diagnosis |
| US20160306691A1 (en) * | 2013-12-11 | 2016-10-20 | Robert Bosch Gmbh | Internet-Based Diagnostic Assistant for Device Analysis |
| CN103823458A (en) * | 2014-03-17 | 2014-05-28 | 广东华南计算技术研究所 | Remote diagnosis device, method and system for equipment |
| CN204425404U (en) * | 2015-02-06 | 2015-06-24 | 合肥戎科信息技术开发有限公司 | Based on the mobile repair and maintenance system of Internet of Things |
| CN107341092A (en) * | 2016-07-25 | 2017-11-10 | 南京燚麒智能科技有限公司 | A kind of smart machine remote collaborative monitoring and diagnosis method |
| CN107832853A (en) * | 2017-07-07 | 2018-03-23 | 国网浙江省电力公司电力科学研究院 | A kind of method of overhaul of the equipments exceptional fault processing plural consultation |
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Application publication date: 20190517 |