CN107832853A - A kind of method of overhaul of the equipments exceptional fault processing plural consultation - Google Patents
A kind of method of overhaul of the equipments exceptional fault processing plural consultation Download PDFInfo
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- CN107832853A CN107832853A CN201710549024.6A CN201710549024A CN107832853A CN 107832853 A CN107832853 A CN 107832853A CN 201710549024 A CN201710549024 A CN 201710549024A CN 107832853 A CN107832853 A CN 107832853A
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- 238000012545 processing Methods 0.000 title claims abstract description 16
- 238000000034 method Methods 0.000 title claims description 16
- 238000012423 maintenance Methods 0.000 claims abstract description 37
- 238000003672 processing method Methods 0.000 claims abstract description 12
- 238000003745 diagnosis Methods 0.000 claims abstract description 5
- 238000007689 inspection Methods 0.000 claims description 3
- 238000004519 manufacturing process Methods 0.000 abstract description 2
- 238000005516 engineering process Methods 0.000 description 3
- 238000010276 construction Methods 0.000 description 2
- 238000012544 monitoring process Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
- 238000005259 measurement Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000005457 optimization Methods 0.000 description 1
- 230000001502 supplementing effect Effects 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
A kind of exceptional fault processing method of overhaul of the equipments plural consultation, is related to a kind of exceptional fault processing method.Current " storehouse of four line one " equipment maintenance work, for the processing of exceptional fault, only by the maintenance experience of individual, knotty problem solves cycle length, and it is big to solve difficulty.The present invention comprises the following steps：1）Knotty problem processing record：2）Plural consultation technical support：The difficult record submitted for operation maintenance personnel, carries out plural consultation support；201）The retrieval matching of knowledge base experience；202）Field operation terminal APP expert's group's technical support；203）Cell phone application expert group's technical support；3）Difficulty processing；4）After being disposed, difficulty filing, knowledge base is put into.The technical program combines the system flow of current " storehouse of four line one " overhaul of the equipments, according to the occurrence scene of various overhaul of the equipments exceptional faults, online diagnosis and treatment are carried out, improve overhaul efficiency, the production work of State Grid Metering Center is ensured, the work of support national grid marketing is carried out.
Description
Technical field
The present invention relates to a kind of exceptional fault processing method, especially at a kind of exceptional fault of overhaul of the equipments plural consultation
Reason method.
Background technology
Measurement centre of Zhejiang Electric Power Company had built a plurality of automatic assembly line and ripe three-dimensional storehouse in recent years
Equipment, early stage, main attention was focused in the work such as system Construction, debugging, optimization, and nowadays major tasks also slowly start
Switch to safeguard by construction.Current " storehouse of four line one " equipment maintenance work totally lacks team's property, systematicness, particular for difficulty
The processing of failure, only by the maintenance experience of individual, the similar history case for lacking retrospective is used for reference and senior staff or even special
The technical support of family, knotty problem solve cycle length, and solution difficulty is big, difficult.It is total by technology with the propulsion of maintenance work
Knot, technological means realize that the expert consultation method of exceptional fault has been provided with condition.
The content of the invention
The technical problem to be solved in the present invention and the technical assignment proposed are prior art to be improved with being improved,
A kind of exceptional fault processing method of overhaul of the equipments plural consultation is provided, to achieve the goal.Therefore, the present invention takes following technology
Scheme.
A kind of exceptional fault processing method of overhaul of the equipments plural consultation, it is characterised in that comprise the following steps：
1）Knotty problem processing record：For exceptional fault, failure situation and inspection are recorded by O＆M field operation terminal in detail
The detailed history repaiied, content include procedure O＆M operation item record, the failure-description of related operation maintenance personnel and necessary
Failure picture；
2）Plural consultation technical support：The difficult record submitted for operation maintenance personnel, carries out plural consultation support：
201）The retrieval matching of knowledge base experience：Retrieved according to exceptional fault and knowledge base experience, match suitable case and
Solution method is referred to for operation maintenance personnel；
202）Field operation terminal APP expert's group's technical support：Submit exceptional fault to record and give field operation terminal online exchange
Platform, and the senior operation maintenance personnel of active warning, notify other online field operation terminals, and field operation terminal personnel can be according to doubtful
Difficult failure logging provides handling suggestion；
203）Cell phone application expert group's technical support：Submit exceptional fault to record and give mobile phone online exchange platform, and submission system selects
Fixed technical specialist, recorded by technical specialist according to exceptional fault and handling suggestion is provided；
3）Difficulty processing：Operation maintenance personnel is fed back according to the technical support of expert, selects most suitable handled to solve failure
Problem；
4）After being disposed, difficulty filing, knowledge base is put into.
As further improving and supplementing to above-mentioned technical proposal, present invention additionally comprises following additional technical feature.
In step 2）During plural consultation technical support, comprise the following steps：
Difficulty is registered：Live operation maintenance personnel is judged for reluctant exceptional fault, and applies registering；
Difficulty is made a definite diagnosis：Confirmed for the difficulty registered, judge whether difficulty, when being judged as knotty problem, entrance is next
Step；
Difficult result is pushed to cell phone application and/or field operation terminal APP：By difficult result and the facility information of maintenance, maintenance
Historical information is pushed to expert's cell phone application and/or field operation terminal APP；
Difficulty consultation of doctors feedback：Each expert and other live operation maintenance personnels pass through field operation terminal APP or mobile phone for difficulty
APP carries out guidance feedback, or system goes out history case according to similar exceptional fault automatically retrieval and processing method refers to；
Handled by expert feedback：Operation maintenance personnel carries out site examining and repairing processing according to expert feedback.
Beneficial effect：The technical program combines the system flow of current " storehouse of four line one " overhaul of the equipments, according to various equipment
The occurrence scene of exceptional fault is overhauled, the overhaul of the equipments managerial experiences of scene for many years is used for reference, uses communication apparatus of new generation and side
Method, online diagnosis and treatment being carried out, reach raising overhaul efficiency, reduce site examining and repairing workload, troop's technical merit is overhauled in lifting, and then
The production work of State Grid Metering Center is ensured, and the work for supporting national grid to market is carried out.
Brief description of the drawings
Fig. 1 is flow chart of the present invention.
Fig. 2 is the plural consultation flow chart of the present invention.
Embodiment
Technical scheme is described in further detail below in conjunction with Figure of description.
As shown in figure 1, the technical program includes following 7 steps：
One) overhaul of the equipments is handled：After failure, live operation maintenance personnel carries out everyday devices service work, records repair history；
Two) difficulty is registered：Live operation maintenance personnel is judged for reluctant exceptional fault, and applies registering；
Three) difficulty is made a definite diagnosis：" storehouse of four line one " operation platform monitoring professional and technical personnel is directed to the difficulty registered and confirmed, judges
It is whether difficult；
Four) difficult result is pushed to expert's cell phone application and field operation terminal APP：By difficult result and maintenance facility information,
Each information such as repair history is pushed to expert's cell phone application and field operation terminal APP；
Five) difficult consultation of doctors feedback：By " storehouse of four line one " operation platform, monitoring professional is taken the lead, and each expert is existing with other
Field operation maintenance personnel can be directed to difficulty and enter to instruct feedback, and system also can go out history case and place according to similar exceptional fault automatically retrieval
Reason method refers to；
Six) handled by expert feedback：Operation maintenance personnel carries out site examining and repairing processing according to expert feedback；
Seven) be disposed filing：After being disposed, difficulty filing.
A kind of exceptional fault processing method for overhaul of the equipments plural consultation that the present invention uses mainly includes：
A, effectively recorded for each maintenance result of overhaul of the equipments processing procedure；
B, the examination ＆ verification confirmation method of correct overhaul of the equipments exceptional fault is selected；
C, selection optimizes rational field operation terminal app, mobile phone app expert consultation flow；
D, clearly difficult consultation of doctors feedback method is confirmed.
Specifically mainly include 3 steps for expert consultation method in exceptional fault processing method：
1）Knotty problem processing record：For exceptional fault, failure situation and inspection are recorded by O＆M field operation terminal in detail
The detailed history repaiied, content include procedure O＆M operation item record, the failure-description of related operation maintenance personnel and necessary
Failure picture；
2）Plural consultation technical support：The difficult record submitted for operation maintenance personnel, carries out plural consultation support；
3）Difficulty processing：Operation maintenance personnel is fed back according to the technical support of expert, selects most suitable handled to solve failure
Problem.
As shown in Fig. 2 plural consultation is supported to include following three aspect：
201）The retrieval matching of knowledge base experience：Retrieved according to exceptional fault and knowledge base experience, match suitable case and
Solution method is referred to for operation maintenance personnel；
202）Field operation terminal APP expert's group's technical support：Submit exceptional fault to record and give field operation terminal online exchange
Platform, and the senior operation maintenance personnel of active warning, notify other online field operation terminals, and field operation terminal personnel can be according to doubtful
Difficult failure logging provides handling suggestion；
203）Cell phone application expert group's technical support：Submit exceptional fault to record and give mobile phone online exchange platform, and submission system selects
Fixed technical specialist, recorded by technical specialist according to exceptional fault and handling suggestion is provided.
Figure 1 above, a kind of exceptional fault processing method of overhaul of the equipments plural consultation shown in 2 are the specific realities of the present invention
Apply example, embodied substantive distinguishing features of the present invention and progress, can according to reality use needs, the present invention enlightenment under,
Carry out the equivalent modifications of shape, structure etc. to it, this programme protection domain row.
Claims (2)
1. a kind of exceptional fault processing method of overhaul of the equipments plural consultation, it is characterised in that comprise the following steps：
1）Knotty problem processing record：For exceptional fault, failure situation and inspection are recorded by O＆M field operation terminal in detail
The detailed history repaiied, content include procedure O＆M operation item record, the failure-description of related operation maintenance personnel and necessary
Failure picture；
2）Plural consultation technical support：The difficult record submitted for operation maintenance personnel, carries out plural consultation support：
201）The retrieval matching of knowledge base experience：Retrieved according to exceptional fault and knowledge base experience, match suitable case and
Solution method is referred to for operation maintenance personnel；
202）Field operation terminal APP expert's group's technical support：Submit exceptional fault to record and give field operation terminal online exchange
Platform, and the senior operation maintenance personnel of active warning, notify other online field operation terminals, and field operation terminal personnel can be according to doubtful
Difficult failure logging provides handling suggestion；
203）Cell phone application expert group's technical support：Submit exceptional fault to record and give mobile phone online exchange platform, and submission system selects
Fixed technical specialist, recorded by technical specialist according to exceptional fault and handling suggestion is provided；
3）Difficulty processing：Operation maintenance personnel is fed back according to the technical support of expert, selects most suitable handled to solve failure
Problem；
4）After being disposed, difficulty filing, knowledge base is put into.
A kind of 2. exceptional fault processing method of overhaul of the equipments plural consultation according to claim 1, it is characterised in that：
Step 2）During plural consultation technical support, comprise the following steps：
Difficulty is registered：Live operation maintenance personnel is judged for reluctant exceptional fault, and applies registering；
Difficulty is made a definite diagnosis：Confirmed for the difficulty registered, judge whether difficulty, when being judged as knotty problem, entrance is next
Step；
Difficult result is pushed to cell phone application and/or field operation terminal APP：By difficult result and the facility information of maintenance, maintenance
Historical information is pushed to expert's cell phone application and/or field operation terminal APP；
Difficulty consultation of doctors feedback：Each expert and other live operation maintenance personnels pass through field operation terminal APP or mobile phone for difficulty
APP carries out guidance feedback, or system goes out history case according to similar exceptional fault automatically retrieval and processing method refers to；
Handled by expert feedback：Operation maintenance personnel carries out site examining and repairing processing according to expert feedback.
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| CN201710549024.6A CN107832853A (en) | 2017-07-07 | 2017-07-07 | A kind of method of overhaul of the equipments exceptional fault processing plural consultation |
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| CN201710549024.6A CN107832853A (en) | 2017-07-07 | 2017-07-07 | A kind of method of overhaul of the equipments exceptional fault processing plural consultation |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109189041A (en) * | 2018-08-17 | 2019-01-11 | 广州瑞修得信息科技有限公司 | A kind of Remote Fault Diagnosis method of multi-expert Cooperative consultation |
| CN109242276A (en) * | 2018-08-21 | 2019-01-18 | 国网江苏省电力有限公司泰州供电分公司 | Logistics equipment malfunction monitoring operation management system |
| CN109325601A (en) * | 2018-08-21 | 2019-02-12 | 国网江苏省电力有限公司泰州供电分公司 | Logistics equipment malfunction monitoring operation management method |
| CN109670609A (en) * | 2018-12-17 | 2019-04-23 | 包头钢铁（集团）有限责任公司 | A kind of equipment barcode scanning looks into high-efficient maintenance working system fastly |
| CN109767014A (en) * | 2019-01-15 | 2019-05-17 | 巨轮智能装备股份有限公司 | A kind of customization equipment maintenance and method for maintaining cooperateed in many ways |
| CN110689148A (en) * | 2019-10-14 | 2020-01-14 | 贵州电网有限责任公司 | Metering equipment fault detection method based on AR technology |
| CN114120580A (en) * | 2021-11-15 | 2022-03-01 | 国网山东省电力公司信息通信公司 | Remote monitoring information system |
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109189041A (en) * | 2018-08-17 | 2019-01-11 | 广州瑞修得信息科技有限公司 | A kind of Remote Fault Diagnosis method of multi-expert Cooperative consultation |
| CN109242276A (en) * | 2018-08-21 | 2019-01-18 | 国网江苏省电力有限公司泰州供电分公司 | Logistics equipment malfunction monitoring operation management system |
| CN109325601A (en) * | 2018-08-21 | 2019-02-12 | 国网江苏省电力有限公司泰州供电分公司 | Logistics equipment malfunction monitoring operation management method |
| CN109242276B (en) * | 2018-08-21 | 2022-02-01 | 国网江苏省电力有限公司泰州供电分公司 | Logistics equipment fault monitoring operation and maintenance management system |
| CN109670609A (en) * | 2018-12-17 | 2019-04-23 | 包头钢铁（集团）有限责任公司 | A kind of equipment barcode scanning looks into high-efficient maintenance working system fastly |
| CN109767014A (en) * | 2019-01-15 | 2019-05-17 | 巨轮智能装备股份有限公司 | A kind of customization equipment maintenance and method for maintaining cooperateed in many ways |
| CN110689148A (en) * | 2019-10-14 | 2020-01-14 | 贵州电网有限责任公司 | Metering equipment fault detection method based on AR technology |
| CN114120580A (en) * | 2021-11-15 | 2022-03-01 | 国网山东省电力公司信息通信公司 | Remote monitoring information system |
| CN114120580B (en) * | 2021-11-15 | 2023-07-14 | 国网山东省电力公司信息通信公司 | Remote monitoring information system |
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Application publication date: 20180323 |