CN109688050B - Instant messaging control method and system - Google Patents
Instant messaging control method and system Download PDFInfo
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- CN109688050B CN109688050B CN201811622925.4A CN201811622925A CN109688050B CN 109688050 B CN109688050 B CN 109688050B CN 201811622925 A CN201811622925 A CN 201811622925A CN 109688050 B CN109688050 B CN 109688050B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/214—Monitoring or handling of messages using selective forwarding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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Abstract
The invention discloses a control method and a system for instant messaging, wherein the control method comprises the following steps: accessing a first instant messaging component of a client to a customer service component of an applet in instant messaging software; wherein the applet corresponds to the client; and controlling instant messaging in the first instant messaging component of the client side in a chat interface of the instant messaging software. According to the invention, the instant communication component of the client is accessed to the client service component of the applet in the instant communication software, so that no matter the applet is in a closed state or an operating state, a buyer can directly and synchronously receive and reply the chat information sent by the seller through the instant communication component of the server in the chat interface of the instant communication software, thereby facilitating the use of a user and improving the user experience; and the chatting data is stored in the instant messaging database of the client, so that the chatting data can be inquired, the quality safety analysis and management are facilitated, the safety is controllable, and the management risk is reduced.
Description
Technical Field
The present invention relates to the field of data communication technologies, and in particular, to a method and a system for controlling instant messaging.
Background
At present, a client of an internet platform is mainly used for realizing functions of selling products by a seller, browsing and purchasing products by a buyer and the like. In the process of browsing or purchasing a product, if a buyer needs to consult a seller for more information about the product, an instant messaging function (customer service consultation service) in client software is generally enabled, i.e., the buyer and the seller have a real-time conversation through a dialog box.
In order to facilitate the use of the user, the existing applet of other client software is added in the instant messaging software (such as WeChat, etc.), so that the user does not need to install various client software in a mobile phone or a tablet computer, and the corresponding client software can be used only by loading the corresponding applet in the instant messaging software. However, when the user loads the applet by using the instant messaging software, the following defects exist:
1) customer service consultation can only be embedded in the small program for use, and the user experience is poor;
2) when the small program is closed, the instant messaging software cannot receive the message, and does not send and receive the push message and the prompt;
3) chat data of a user and a seller are stored in instant messaging software, and an internet platform cannot be involved, so that quality safety analysis and management cannot be performed based on the chat data, and the risk of flyaway bill exists;
4) the customer service component of the instant messaging software is provided with an independent background, and sellers need to maintain a plurality of backgrounds, so that the cost is high.
Disclosure of Invention
The technical problem to be solved by the invention is that in the prior art, when a user loads a small program in instant communication software, the small program can only be embedded in the small program for use, and the user experience is poor; when the applet is closed, the message cannot be received, and the defects of message pushing, reminding and the like do not exist, and the purpose is to provide a control method and a system for instant messaging.
The invention solves the technical problems through the following technical scheme:
the invention provides a control method of instant messaging, which comprises the following steps:
accessing a first instant messaging component of a client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client;
and controlling instant messaging in a first instant messaging component of the client in a chat interface of the instant messaging software.
Preferably, during instant messaging, the user of the client communicates with the chat object in an instant manner through the chat interface of the instant messaging software;
and the chat object carries out instant communication with the user of the client through a chat interface of a second instant communication component of the server.
Preferably, when the applet is in an operating state or a closed state, the step of controlling instant messaging in the first instant messaging component of the client in the chat interface of the instant messaging software comprises:
controlling to display the chat message in the first instant messaging component of the client in the chat interface of the instant messaging software; and/or the presence of a gas in the gas,
and controlling the instant messaging software to receive the push message in the first instant messaging assembly of the client side, and displaying the push message in a chat interface of the instant messaging software.
Preferably, when a chat message corresponding to the instant messaging in the applet is displayed through a chat interface of the instant messaging software, the control method further includes:
and storing the chat message into an instant messaging database of the client.
Preferably, a plurality of chat objects in the first instant messaging component of the client, which communicate with the user, correspond to a dialog box in the instant messaging software; or the like, or, alternatively,
each chat object communicated with the user in the first instant messaging component of the client corresponds to a dialog box in the instant messaging software respectively.
The invention also provides a control system of instant messaging, which comprises an access module and a control module;
the access module is used for accessing a first instant messaging component of the client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client;
the control module is used for controlling instant messaging in a first instant messaging component of the client side in a chat interface of the instant messaging software.
Preferably, during instant messaging, the user of the client communicates with the chat object in an instant manner through the chat interface of the instant messaging software;
and the chat object carries out instant communication with the user of the client through a chat interface of a second instant communication component of the server.
Preferably, when the applet is in an operating state or a closed state, the control module is configured to control a chat interface of the instant messaging software to display a chat message in a first instant messaging component of the client; and/or the presence of a gas in the gas,
the control module is used for controlling the instant messaging software to receive the push message in the first instant messaging assembly of the client side and displaying the push message in a chat interface of the instant messaging software.
Preferably, the control system further comprises a storage module;
the storage module is used for storing the chat message to an instant messaging database of the client.
Preferably, a plurality of chat objects in the first instant messaging component of the client, which communicate with the user, correspond to a dialog box in the instant messaging software; or the like, or, alternatively,
each chat object communicated with the user in the first instant messaging component of the client corresponds to a dialog box in the instant messaging software respectively.
The positive progress effects of the invention are as follows:
in the invention, the instant communication component of the client is accessed to the client service component of the applet in the instant communication software, so that no matter the applet is in a closed state or an operating state, a user (such as a buyer) can directly and synchronously receive and reply the chat information sent by a chat object (such as a seller) through the instant communication component of the server in the chat interface of the instant communication software, thereby facilitating the use of the user and improving the user experience; and the chatting data is stored in the instant messaging database of the client, so that the chatting data can be inquired, the quality safety analysis and management are facilitated, the safety is controllable, and the management risk is reduced.
Drawings
Fig. 1 is a flowchart of a method for controlling instant messaging according to embodiment 1 of the present invention.
Fig. 2 is a flowchart of a method for controlling instant messaging according to embodiment 2 of the present invention.
Fig. 3 is a schematic view of a first interface display of the instant messaging software of the control method of instant messaging according to embodiment 2 of the present invention.
Fig. 4 is a second interface display diagram of the instant messaging software of the instant messaging control method according to embodiment 2 of the present invention.
Fig. 5 is a schematic view of a first interface display of the instant messaging software of the control method of instant messaging according to embodiment 3 of the present invention.
Fig. 6 is a second interface display diagram of the instant messaging software of the instant messaging control method according to embodiment 3 of the present invention.
Fig. 7 is a block diagram of a control system for instant messaging according to embodiment 4 of the present invention.
Fig. 8 is a block diagram of a control system for instant messaging according to embodiment 5 of the present invention.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
Example 1
As shown in fig. 1, the method for controlling instant messaging of the present embodiment includes:
s101, accessing a first instant messaging component of a client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client; the instant messaging software comprises WeChat and the like;
s102, controlling instant messaging in a first instant messaging component of the client side in a chat interface of the instant messaging software.
During instant messaging, a user of a client carries out instant messaging with a chat object through a chat interface of instant messaging software;
and the chat object carries out instant communication with the user of the client through the chat interface of the second instant communication component of the server.
Specifically, the user (i.e., the buyer) of the client chats with the seller directly through the WeChat, and the chat object (the seller) of the buyer communicates with the buyer through the instant messaging component of the server, so that no additional learning cost or maintenance fee is incurred in the process.
In the embodiment, by accessing the instant messaging component of the client to the client service component of the applet in the instant messaging software, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in the chat interface of the instant messaging software, so that the instant messaging client is convenient for the user to use, and the user experience is improved.
Example 2
As shown in fig. 2, the instant messaging control method of the present embodiment is a further improvement of embodiment 1, and specifically:
when the applet is in the running state or the closed state, step S102 includes:
s1021, controlling to display the chat message in the first instant messaging component of the client in the chat interface of the instant messaging software;
and S1022, controlling the instant messaging software to receive the push message in the first instant messaging component of the client, and displaying the push message in a chat interface of the instant messaging software.
Specifically, as shown in fig. 3, the chat messages in the first instant messaging component of the client are displayed through the instant messaging software: such as a chat message with mango _1, a chat message with a travel merchant, etc.
As shown in fig. 4, the instant messaging software is controlled to receive a push message in the first instant messaging component of the client: such as displaying the push message of the "local guide test" received in the WeChat directly in the intelligent terminal.
Step S102 is followed by:
s103, the chat messages are stored in an instant messaging database of the client, so that the chat messages are safe and controllable, quality safety analysis and management are facilitated, and the flyer risk is solved.
In the embodiment, the instant messaging component of the client is accessed to the client service component of the applet in the instant messaging software, so that no matter the applet is in a closed state or an operating state, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in a chat interface of the instant messaging software, the use of the user is facilitated, and the user experience is improved; and the chatting data is stored in the instant messaging database of the client, so that the chatting data can be inquired, the quality safety analysis and management are facilitated, the safety is controllable, and the management risk is reduced.
Example 3
The instant messaging control method of the present embodiment is a further improvement of embodiment 1, and specifically:
a plurality of chat objects which are communicated with a user in a first instant messaging component of a common client correspond to a dialog box in instant messaging software, and each chat object which is communicated with the user in the first instant messaging component of the client corresponds to one dialog box in the instant messaging software respectively, so that a sub-merchant function of additionally opening customer service is realized.
Specifically, for the case that there is only one service chat dialog box in the applet, as shown in fig. 5, the "applet service message" for the service chat corresponds to only one dialog box, and the dialog boxes corresponding to different sellers appear after the user clicks.
The situation that only one customer service chat dialog box in the applet is expanded to a situation that each seller corresponds to a single dialog box, as shown in fig. 6, a "applet customer service message" for customer service chat corresponds to a plurality of dialog boxes, and each seller corresponds to a dialog box, such as "local guide willow", "local guide Qi lingering", "local guide white front wheel", "local guide test", and the like, and the icon of the seller on the internet platform and the name of the seller are synchronized to the WeChat chat interface for display, so that a normal WeChat chat function is basically achieved, and user experience is improved.
In the embodiment, the instant messaging component of the client is connected to the client service component of the applet in the instant messaging software, so that no matter the applet is in a closed state or an operating state, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in a chat interface of the instant messaging software, the use of the user is facilitated, meanwhile, each seller corresponds to an independent dialog box, and the user experience is improved.
Example 4
As shown in fig. 7, the control system for instant messaging of the present embodiment includes an access module 1 and a control module 2.
The access module 1 is used for accessing a first instant messaging component of a client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client; the instant messaging software comprises WeChat and the like;
the control module 2 is used for controlling instant messaging in the first instant messaging component of the client side in the chat interface of the instant messaging software.
During instant messaging, a user of a client carries out instant messaging with a chat object through a chat interface of instant messaging software;
and the chat object carries out instant communication with the user of the client through the chat interface of the second instant communication component of the server.
Specifically, the user (i.e., the buyer) of the client chats with the seller directly through the WeChat, and the chat object (the seller) of the buyer communicates with the buyer through the instant messaging component of the server, so that no additional learning cost or maintenance fee is incurred in the process.
In the embodiment, by accessing the instant messaging component of the client to the client service component of the applet in the instant messaging software, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in the chat interface of the instant messaging software, so that the instant messaging client is convenient for the user to use, and the user experience is improved.
Example 5
The control system of instant messaging in this embodiment is a further improvement of embodiment 4, specifically:
when the applet is in an operating state or a closed state, the control module 2 is used for controlling the chat message in the first instant messaging component of the client to be displayed in the chat interface of the instant messaging software;
the control module 2 is used for controlling the instant messaging software to receive the push message in the first instant messaging component of the client and displaying the push message in a chat interface of the instant messaging software.
Specifically, as shown in fig. 3, the chat messages in the first instant messaging component of the client are displayed through the instant messaging software: such as a chat message with mango _1, a chat message with a travel merchant, etc.
As shown in fig. 4, the instant messaging software is controlled to receive a push message in the first instant messaging component of the client: such as displaying the push message of the "local guide test" received in the WeChat directly in the intelligent terminal.
As shown in fig. 8, the control system further includes a storage module 3;
the storage module 3 is used for storing the chat messages into the instant messaging database of the client, thereby ensuring the safety and the controllability of the chat messages, facilitating the quality safety analysis and management and solving the flyer risk.
In the embodiment, the instant messaging component of the client is accessed to the client service component of the applet in the instant messaging software, so that no matter the applet is in a closed state or an operating state, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in a chat interface of the instant messaging software, the use of the user is facilitated, and the user experience is improved; and the chatting data is stored in the instant messaging database of the client, so that the chatting data can be inquired, the quality safety analysis and management are facilitated, the safety is controllable, and the management risk is reduced.
Example 6
The control system of instant messaging in this embodiment is a further improvement of embodiment 4, specifically:
a plurality of chat objects which are communicated with a user in a first instant messaging component of a common client correspond to a dialog box in instant messaging software, and each chat object which is communicated with the user in the first instant messaging component of the client corresponds to one dialog box in the instant messaging software respectively, so that a sub-merchant function of additionally opening customer service is realized.
Specifically, for the case that there is only one service chat dialog box in the applet, as shown in fig. 5, the "applet service message" for the service chat corresponds to only one dialog box, and the dialog boxes corresponding to different sellers appear after the user clicks.
The situation that only one customer service chat dialog box in the applet is expanded to a situation that each seller corresponds to a single dialog box, as shown in fig. 6, a "applet customer service message" for customer service chat corresponds to a plurality of dialog boxes, and each seller corresponds to a dialog box, such as "local guide willow", "local guide Qi lingering", "local guide white front wheel", "local guide test", and the like, and the icon of the seller on the internet platform and the name of the seller are synchronized to the WeChat chat interface for display, so that a normal WeChat chat function is basically achieved, and user experience is improved.
In the embodiment, the instant messaging component of the client is connected to the client service component of the applet in the instant messaging software, so that no matter the applet is in a closed state or an operating state, a user (such as a buyer) can directly and synchronously receive and reply chat information sent by a chat object (such as a seller) through the instant messaging component of the server in a chat interface of the instant messaging software, the use of the user is facilitated, meanwhile, each seller corresponds to an independent dialog box, and the user experience is improved.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that these are by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (10)
1. A control method for instant messaging, characterized in that the control method comprises:
accessing a first instant messaging component of a client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client;
the client is an application program used for trading in an internet platform, and the first instant messaging component is a communication component which is carried in the client and has an instant messaging function;
and controlling instant messaging in a first instant messaging component of the client in a chat interface of the instant messaging software.
2. The method for controlling instant messaging according to claim 1, wherein, during instant messaging, a user of the client performs instant messaging with a chat object through a chat interface of the instant messaging software;
and the chat object carries out instant communication with the user of the client through a chat interface of a second instant communication component of the server.
3. The method for controlling instant messaging according to claim 1, wherein the step of controlling instant messaging in the first instant messaging component of the client in the chat interface of the instant messaging software when the applet is in an active state or an inactive state comprises:
controlling to display the chat message in the first instant messaging component of the client in the chat interface of the instant messaging software; and/or the presence of a gas in the gas,
and controlling the instant messaging software to receive the push message in the first instant messaging assembly of the client side, and displaying the push message in a chat interface of the instant messaging software.
4. The method for controlling instant messaging according to claim 3, wherein when the chat message corresponding to the instant messaging in the applet is displayed through the chat interface of the instant messaging software, the method further comprises:
and storing the chat message into an instant messaging database of the client.
5. The method for controlling instant messaging according to claim 1, wherein a plurality of chat objects in the first instant messaging component of the client communicating with the user correspond to a dialog box in the instant messaging software; or the like, or, alternatively,
each chat object communicated with the user in the first instant messaging component of the client corresponds to a dialog box in the instant messaging software respectively.
6. The control system of instant messaging is characterized by comprising an access module and a control module;
the access module is used for accessing a first instant messaging component of the client to a customer service component of an applet in instant messaging software;
wherein the applet corresponds to the client;
the client is an application program used for trading in an internet platform, and the first instant messaging component is a communication component which is carried in the client and has an instant messaging function;
the control module is used for controlling instant messaging in a first instant messaging component of the client side in a chat interface of the instant messaging software.
7. The system for controlling instant messaging according to claim 6, wherein, at the time of instant messaging, the user of the client performs instant messaging with the chat object through the chat interface of the instant messaging software;
and the chat object carries out instant communication with the user of the client through a chat interface of a second instant communication component of the server.
8. The control system of instant messaging according to claim 6, wherein when the applet is in an active state or a closed state, the control module is configured to control the display of the chat message in the first instant messaging component of the client in the chat interface of the instant messaging software; and/or the presence of a gas in the gas,
the control module is used for controlling the instant messaging software to receive the push message in the first instant messaging assembly of the client side and displaying the push message in a chat interface of the instant messaging software.
9. The control system of instant messaging of claim 8, wherein the control system further comprises a memory module;
the storage module is used for storing the chat message to an instant messaging database of the client.
10. The system of claim 6, wherein the plurality of chat objects in the first instant messaging component of the client that communicate with the user correspond to a dialog box in the instant messaging software; or the like, or, alternatively,
each chat object communicated with the user in the first instant messaging component of the client corresponds to a dialog box in the instant messaging software respectively.
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| CN110113252B (en) * | 2019-04-30 | 2021-08-17 | 上海连尚网络科技有限公司 | Method and device for processing applet notification message and computer storage medium |
| CN114095463B (en) * | 2020-08-07 | 2023-11-24 | 腾讯科技（深圳）有限公司 | Data processing method, device, equipment and medium based on instant messaging |
| CN113347080B (en) * | 2021-06-30 | 2022-05-20 | 奥特酷智能科技(南京)有限公司 | Local area network instant messaging method based on data distribution service |
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