CN109523373B - Remote body-checking method, device and computer readable storage medium - Google Patents
Remote body-checking method, device and computer readable storage medium Download PDFInfo
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Abstract
The invention discloses a remote body-checking method, which comprises the following steps: when the call-out is monitored to be connected and a triggered core body instruction is monitored, generating a corresponding core body problem decision tree according to a preset core body problem library and client information in the core body instruction; according to the core question decision tree, performing core question broadcasting operation in the outbound call; the method comprises the steps of obtaining answer options, stored in the process of executing core question broadcasting operation, selected by a client based on each core question, and determining a core result according to the answer options of each core question. The invention also discloses a remote core equipment and a computer readable storage medium. The invention can improve the core body accuracy and the core body efficiency.
Description
Technical Field
The present invention relates to the field of remote body-building technologies, and in particular, to a remote body-building method, device, and computer-readable storage medium.
Background
With the rapid development of network technology, more and more enterprises gradually adopt an online loan application mode to provide loan services for customers, and in the process of applying for loans, the enterprises need to verify the identities of the customers, and the online loan application mode mainly comprises real-name authentication, credit investigation inquiry, academic inquiry and the like. At present, the borrower is mainly checked by a telephone mode, specifically, the seat makes a call to the borrower, the borrower is inquired about a body checking problem, and the borrower is checked based on the answer of the borrower.
However, the content and the answer of the core body problem are fixed, and the content and the answer of the core body problem are easily leaked due to multiple core body processes, so that the core body of a borrower is inaccurate, the risk is high, in addition, the core body is performed in a mode of giving the telephone of the borrower through a seat, the seat needs to dial more telephones every day, the conversation is fixed, the fatigue is easy, the core body efficiency is low, and the cost is high.
Therefore, how to improve the accuracy and efficiency of the core body is a problem to be solved urgently at present.
Disclosure of Invention
The invention mainly aims to provide a remote body-checking method, a device and a computer readable storage medium, aiming at improving the body-checking accuracy and the body-checking efficiency.
In order to achieve the above object, the present invention provides a remote body-building method, which comprises the following steps:
when the call-out is monitored to be connected and a triggered core body instruction is monitored, generating a corresponding core body problem decision tree according to a preset core body problem library and client information in the core body instruction;
according to the core question decision tree, performing core question broadcasting operation in the outbound call;
and acquiring answer options, which are stored in the process of executing the core question broadcasting operation and selected by a client based on each core question, and determining a core result according to the answer options of each core question.
Further, the step of generating a corresponding core body question decision tree according to a preset core body question bank and the client information in the core body instruction includes:
reading customer information from the core body instruction, and determining the number of target core body problems according to the risk level in the customer information;
acquiring the corresponding core body questions of the target core body question quantity from a preset core body question library according to the client information so as to form a core body question group;
and generating a corresponding core body problem decision tree according to the dependency relationship among the core body problems in the core body problem group.
Further, the step of determining the number of the target core-body questions according to the risk level in the client information comprises:
reading the risk level from the client information, and acquiring a mapping relation table between the pre-stored risk level and the core problem quantity;
and querying the mapping relation table, and determining the core body problem quantity corresponding to the risk level in the client information as the target core body problem quantity.
Further, the remote core body method further comprises:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, determining whether a corresponding next core body question exists in the core body decision tree or not according to the current answer option;
If the next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option, and broadcasting the next core body question in the outbound call;
and if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, the remote core body method further comprises:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, whether a corresponding next core body question exists in the core body decision tree or not is determined according to the current answer option and the client information;
if the corresponding next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option and the customer information, and broadcasting the next core body question in the outgoing call;
and if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, the remote core body method further comprises:
In the process of executing core question broadcasting operation, when a triggered core adding instruction is monitored, acquiring a broadcasted current core question, and recording a current answer option selected by a client based on the current core question;
when the current core problem broadcasting is monitored to be completed, stopping executing core problem broadcasting operation, and executing core problem broadcasting operation in the outbound call according to a preset core problem adding decision tree;
and when the core adding ending identifier is monitored, continuously executing core question broadcasting operation in the outbound call according to the current answer option and the core question decision tree.
Further, after the step of determining the result of the core body according to the answer options of each core body question, the method further comprises the following steps:
when a core body result checking instruction is monitored, generating a candidate core body problem decision tree according to the candidate core body problem library and the client information;
according to the alternative core body problem decision tree, executing alternative core body problem broadcasting operation in the outgoing call telephone;
acquiring answer options, stored in the process of executing the alternative core question broadcasting operation, selected by a client based on each alternative core question, and determining alternative core results according to the answer options of each alternative core question;
And determining whether the core result passes the verification or not according to the alternative core result.
Further, the step of determining whether the result of the candidate kernel passes the verification according to the result of the candidate kernel comprises:
judging whether the core result is the same as the alternative core result or not
If the core result is the same as the alternative core result, determining that the core result passes the verification;
and if the core result is different from the alternative core result, determining that the core result is not verified.
In addition, to achieve the above object, the present invention further provides a remote core device, including: a memory, a processor and a remote core program stored on the memory and executable on the processor, the remote core program when executed by the processor implementing the steps of the remote core method as described above.
The present invention also provides a computer readable storage medium having stored thereon a remote core program which, when executed by a processor, implements the steps of the remote core method as described above.
The invention provides a remote core-body method, equipment and a computer readable storage medium, when monitoring that an outbound call is connected and a triggered core-body instruction is monitored, generating a corresponding core-body question decision tree according to a preset core-body question bank and client information in the core-body instruction, then executing core-body question broadcasting operation in the outbound call according to the core-body question decision tree, finally acquiring answer options selected by a client based on each core-body question during the execution of the core-body question broadcasting operation, and determining a core-body result according to the answer options of each core-body question, wherein in the above way, because the core-body question decision tree is dynamically generated based on the client information and the core-body question bank, the core-body question and the answer leakage caused by multiple times of core bodies can be prevented, the core-body accuracy is effectively improved, and the client core-body question is inquired in a mode of broadcasting the core-body question, and the core result is determined based on the answer options of each core question selected by the client, so that the core question does not need to be read manually, the manual decision is not needed, and the core efficiency is greatly improved.
Drawings
Fig. 1 is a schematic device structure diagram of a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a remote core method according to a first embodiment of the present invention;
fig. 3 is a flowchart illustrating a remote core-body method according to a second embodiment of the present invention.
The implementation, functional features and advantages of the present invention will be further described with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and do not limit the invention.
As shown in fig. 1, fig. 1 is a schematic device structure diagram of a hardware operating environment according to an embodiment of the present invention.
As shown in fig. 1, the remote core apparatus may include: a processor 1001, e.g. a CPU, a communication bus 1002, a user interface 1003, a network interface 1004, a memory 1005. Wherein a communication bus 1002 is used to enable connective communication between these components. The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1005 may be a high-speed RAM memory or a non-volatile memory (e.g., a magnetic disk memory). The memory 1005 may alternatively be a storage device separate from the processor 1001.
Those skilled in the art will appreciate that the remote core device configuration shown in fig. 1 is not intended to be limiting of the remote core device and may include more or fewer components than shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, the memory 1005, which is a kind of computer storage medium, may include therein an operating system, a network communication module, a user interface module, and a remote kernel program.
In the remote core device shown in fig. 1, the network interface 1004 is mainly used for connecting to a background server and performing data communication with the background server; the user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and the processor 1001 may be configured to call the remote kernel stored in the memory 1005 and perform the following steps:
when the call-out is monitored to be connected and a triggered core body instruction is monitored, generating a corresponding core body problem decision tree according to a preset core body problem library and client information in the core body instruction;
according to the core question decision tree, performing core question broadcasting operation in the outbound call;
and acquiring answer options, which are stored in the process of executing the core question broadcasting operation and selected by a client based on each core question, and determining a core result according to the answer options of each core question.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
reading customer information from the core body instruction, and determining the number of target core body problems according to the risk level in the customer information;
acquiring the corresponding core body questions of the target core body question quantity from a preset core body question library according to the client information so as to form a core body question group;
and generating a corresponding core body problem decision tree according to the dependency relationship among the core body problems in the core body problem group.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
reading the risk level from the client information, and acquiring a mapping relation table between the pre-stored risk level and the core problem quantity;
and querying the mapping relation table, and determining the core body problem quantity corresponding to the risk level in the client information as the target core body problem quantity.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, determining whether a corresponding next core body question exists in the core body decision tree or not according to the current answer option;
If the next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option, and broadcasting the next core body question in the outbound call;
and if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, whether a corresponding next core body question exists in the core body decision tree or not is determined according to the current answer option and the client information;
if the corresponding next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option and the customer information, and broadcasting the next core body question in the outgoing call;
and if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
in the process of executing core question broadcasting operation, when a triggered core adding instruction is monitored, acquiring a broadcasted current core question, and recording a current answer option selected by a client based on the current core question;
when the current core problem broadcast is monitored to be completed, the core problem broadcast operation is suspended, and the core problem broadcast operation is executed in the outbound call according to a preset core problem decision tree;
and when the core adding ending identifier is monitored, continuing to execute core question broadcasting operation in the outbound call according to the current answer option and the core question decision tree.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
when a core body result checking instruction is monitored, generating a candidate core body problem decision tree according to the candidate core body problem library and the client information;
executing alternative core body problem broadcasting operation in the outbound call according to the alternative core body problem decision tree;
the method comprises the steps of obtaining answer options, stored in the process of executing the broadcasting operation of the alternative core body questions, selected by a customer based on the alternative core body questions, and determining alternative core body results according to the answer options of the alternative core body questions;
And determining whether the core result passes the verification or not according to the alternative core result.
Further, the processor 1001 may be configured to call a remote kernel stored in the memory 1005, and further perform the following steps:
judging whether the core result is the same as the alternative core result or not
If the core result is the same as the alternative core result, determining that the core result passes the verification;
and if the core result is different from the alternative core result, determining that the core result is not verified.
The specific embodiment of the remote core apparatus of the present invention is substantially the same as the specific embodiments of the remote core method described below, and is not described herein again.
The invention provides a remote body-checking method.
Referring to fig. 2, fig. 2 is a flowchart illustrating a remote core-body method according to a first embodiment of the present invention.
Step S101, when the call-out is monitored to be connected and a triggered core body instruction is monitored, generating a corresponding core body problem decision tree according to a preset core body problem library and client information in the core body instruction;
in this embodiment, the electrical core signs the seat into the soft phone platform, after it is monitored that the seat signs into the soft phone platform, the electrical core pulls the core form through the core front end, that is, requests the core form from the core server through the core front end, the core server issues the corresponding core form based on the request of the core front end, and after receiving the core form, the core front end displays a core work page in which the core form, an outbound control, a core work flow, a takeover control, a core processing control, an exception handling control, and the like are displayed. The core-body operation process comprises self identity protection, whether a call of a client is convenient or not, telephone recording prompt, client information confirmation, core-body problem broadcasting and borrowing purpose prompt, the core-body worksheet comprises a worksheet type, a worksheet identification code, basic service information, basic client information, historical core-body records and the like, the basic service information comprises but is not limited to an audit type, a loan application channel, a worksheet grade and core-body prompt information, and the basic client information comprises but is not limited to name, gender, year, month and day of birth, an identity card number, a mobile phone number and marital conditions.
The method comprises the steps that an electrical nuclear member triggers an outbound request through an outbound control in a nuclear body operation page, the outbound request is sent to a soft phone platform, the soft phone platform calls a corresponding client according to a mobile phone number in the outbound request, the electrical nuclear member can communicate with the client when the outbound call is monitored to be connected, and a corresponding nuclear body problem decision tree is generated according to a preset nuclear body problem library and client information in a nuclear body instruction when the nuclear body instruction triggered by the electrical nuclear member is monitored. It should be noted that when the core body instruction is monitored, the calling mode of the outgoing call is automatically set to the listen-only mode, that is, in the outgoing call, the telephone operator cannot communicate with the client, and only can hear the answer of the client. Customer information includes, but is not limited to, risk level, gender, age, and application channel, among others.
Specifically, reading client information from the core instruction, determining the number of target core problems according to risk levels in the client information, then obtaining the core problems corresponding to the number of the target core problems from a preset core problem library according to the client information to form a core problem group, namely, inquiring a mapping relation table of the client information and the core problems, and obtaining the core problems corresponding to the client information from the preset core problem library; generating a corresponding core question decision tree according to the dependency relationship between the core questions in the core question group, namely acquiring a first dependency relationship between answer options and question numbers in the core questions and a second dependency relationship between the answer options and the customer information in the core questions and the question numbers, then acquiring the question numbers of the core questions in the core question group, then inquiring the dependent core questions of the core questions based on the question numbers, the first dependency relationship and the second dependency relationship of the core questions, using the core questions only having a post-dependency relationship (the answer option information with the dependency relationship cannot be inquired through the question numbers, and the question numbers with the dependency relationship can be inquired through the answer option information) as parent node core questions of the core question decision tree, and finally generating a corresponding core question decision tree according to the answer options of the parent node core questions, And determining tree node core problems of the next layer of the core problem decision tree according to the first dependency relationship and the second dependency relationship, continuously determining tree node core problems of the next layer of the core problem decision tree according to answer options of the tree node core problems, the first dependency relationship and the second dependency relationship, and repeating the above processes until all the core problems in the core problem group are located in the core problem decision tree, thereby generating the core problem decision tree.
The specific determination method of the target core problem quantity is to read the risk level from the customer information, acquire a mapping relation table between the pre-stored risk level and the core problem quantity, then query the mapping relation table, and determine the core problem quantity corresponding to the risk level in the customer information as the target core problem quantity. It should be noted that the mapping relationship table between the risk level and the core problem number may be set by a person skilled in the art based on actual situations, and this embodiment is not limited in particular.
Further, when a sign-in instruction of the triggered soft phone platform is monitored, acquiring the current seat sign-in number of the silent seat platform, judging whether the current seat sign-in number is smaller than a preset threshold value, if the current seat sign-in number is smaller than the preset threshold value, signing the current seat into the soft phone platform according to the sign-in instruction, and then, when an outbound request triggered by the current seat is detected, outbound calling a client through the soft phone platform according to the outbound request. It should be noted that the preset threshold may be set by a person skilled in the art based on actual situations, and this embodiment is not limited in this regard.
Step S102, according to the core body problem decision tree, the core body problem broadcasting operation is executed in the outgoing call;
in this embodiment, after the core question decision tree is generated, a core question broadcasting operation is executed in an outbound call according to the core question decision tree, that is, in the process of executing the core question broadcasting operation, whenever a current answer option selected by a client based on a currently played core question is received, it is determined whether a corresponding next core question exists in the core decision tree according to the current answer option, if the corresponding next core question exists in the core decision tree, the corresponding next core question is selected from the core decision tree according to the current answer option, and the next core question is broadcasted in the outbound call, and if the corresponding next core question does not exist in the core decision tree, the core question broadcasting operation is stopped. Firstly broadcasting a father node core question in the core question decision tree in an outbound call, receiving an answer option selected by a client based on the father node core question, then determining a next core question according to the answer option and the core question decision tree, and broadcasting the next core question in the outbound call; and then receiving a current answer option selected by the customer based on the next core question, determining whether the next core question exists in the core question tree or not according to the current answer option, if so, broadcasting the corresponding next core question in the outbound call, and if not, stopping executing the core question broadcasting operation. For example, the answer options of the core body question a are a1 and a2, respectively, and the next core body question corresponding to the answer option a1 in the core body decision tree is the core body question 1, and the next core body question corresponding to the answer option a2 in the core body decision tree is the core body question 2, then when the answer option is the answer option a1 of the core body question a, the next core body question is the core body question 1, whereas when the answer option is the answer option a2 of the core body question a, the next core body question is the core body question 2.
Optionally, in the process of performing the core question broadcasting operation, whenever a current answer option selected by a client based on a currently played core question is received, whether a corresponding next core question exists in the core decision tree is determined according to the current answer option and client information, if the corresponding next core question exists in the core decision tree, the corresponding next core question is selected from the core decision tree according to the current answer option and the client information, and the next core question is broadcasted in the outbound call, and if the corresponding next core question does not exist in the core decision tree, the core question broadcasting operation is stopped. Specifically, a father node core question in the core question decision tree is broadcasted in an outbound call, an answer option selected by a client based on the father node core question is received, then a corresponding next core question is determined according to the answer option, client information and the core question decision tree, the next core question is broadcasted in the outbound call, finally whether the corresponding next core question exists in the core question decision tree is determined according to the answer option and the client information, if yes, the corresponding next core question is broadcasted in the outbound call, and if not, the core question broadcasting operation is stopped. The answer options and the customer information have a dependency relationship with the core-body question, and the dependency relationship is a mapping relationship between the answer options and the core-body question under different customer information, such as risk levels, ages and/or sexes. For example, answer choices for core question B are B1 and B2, respectively, and the dependency relationship is shown in the following table:
As can be seen from the above table, when the answer option is answer option B1 of core question B and the customer information includes risk level, age and gender of middle class, 18-25 and man, respectively, the corresponding next core question is core question 1, and when the answer option is answer option B2 of core question B and the customer information includes risk level, age and gender of middle class, 18-25 and man, respectively, the corresponding next core question is core question 3. For another example, the answer options of the core question C are C1 and C2, respectively, and the dependency relationship is shown in the following table:
as can be seen from the above table, when the answer option is answer option C1 of core question C and the risk level included in the customer information is high level, the corresponding next core question is core question 8, and when the answer option is answer option C2 of core question C and the risk level included in the customer information is medium level, the corresponding next core question is core question 7. It should be noted that the above dependency relationship may be set by a person skilled in the art based on actual situations, and the person skilled in the art may set the dependency relationship based on actual situations.
Step S103, the answer options, which are stored in the process of executing the core question broadcasting operation and selected by the customer based on each core question, are obtained, and the core result is determined according to the answer options of each core question.
In this embodiment, in the process of performing the core question broadcast operation, answer options selected by a client based on each core question are received and stored, when it is monitored that the core is finished, the answer options selected by the client based on each core question in the process of performing the core question broadcast operation are obtained, a core result is determined according to the answer options of each core question, that is, a mapping relation table between the pre-stored answer options and the core result is queried, and a core result corresponding to the answer options of each core question is obtained, so as to determine the core result. In specific implementation, the answer options of each core question can be input into the preset core result model, and the output of the preset core result model is determined as the core result.
In the embodiment, when the outbound call is connected and a triggered core-body command is monitored, a corresponding core-body question decision tree is generated according to a preset core-body question bank and client information in the core-body command, then core-body question broadcasting operation is executed in the outbound call according to the core-body question decision tree, finally answer options selected by a client based on each core-body question during the execution of the core-body question broadcasting operation are obtained, and a core-body result is determined according to the answer options of each core-body question, so that the core-body question and the answer leakage caused by a plurality of times of core bodies can be prevented due to the fact that the core-body question decision tree is dynamically generated based on the client information and the core-body question bank, the core-body accuracy is effectively improved, meanwhile, the client core-body question is inquired by broadcasting the core-body question, and the answer options of each core-body question selected by the client are based on the client, the core body result is determined without manually reading the core body problem and manually making a decision, so that the core body efficiency is greatly improved.
Further, referring to fig. 3, a second embodiment of the remote core body method according to the present invention is proposed based on the first embodiment, and the difference from the foregoing embodiment is that the remote core body method further includes:
step S104, in the process of executing the core question broadcasting operation, when a triggered core adding instruction is monitored, acquiring a broadcasted current core question, and recording a current answer option selected by a client based on the current core question;
in this embodiment, in the process of executing the core question broadcast operation, the core adding instruction is monitored, when the triggered core adding instruction is monitored, the broadcast current core question is acquired, and the current answer option selected by the client based on the current core question is recorded. In the process of executing the core question broadcasting operation, the electrical operator can determine whether to manually trigger the core adding instruction or not based on the answer condition of the client, and if the electrical operator manually clicks the core adding control in the core operation page, the core adding instruction is triggered.
Step S105, when the fact that the broadcasting of the current core problems is completed is monitored, the core problem broadcasting operation is suspended, and the core problem broadcasting operation is executed in an outbound call according to a preset core problem decision tree;
In the embodiment, when monitoring that the broadcasting of the current core question is finished, the broadcasting operation of the core question is suspended, and the broadcasting operation of the core question is executed in the outbound call according to the preset core question decision tree, namely, the core question broadcasting operation of a father node in the core question decision tree is firstly broadcast in the outbound call, the answer option selected by the client based on the core question of the father node is received, then the answer option is stored in the preset register, the corresponding core question is broadcast in the outbound call according to the core question decision tree and the historical answer options in the preset register, the answer option selected by the client based on the core question is received, the answer option in the preset register is replaced by the answer option, the step of broadcasting the corresponding core question in the outbound call according to the historical answer options in the core question decision tree and the preset register is repeatedly executed, until the end mark of adding the core is monitored.
And step S106, when the core adding ending identification is monitored, continuing to execute the core question broadcasting operation in the outbound call according to the current answer option and the core question decision tree.
In this embodiment, when the core addition ending identifier is monitored, the core question broadcasting operation is continuously executed in the outbound call according to the current answer option and the core question decision tree. When the core adding ending identifier is monitored, the core adding process is ended.
In the embodiment, the core adding function of the core body is provided, the broadcasting of the core adding problem can be added in the core body process when the electrical operator triggers the core adding instruction, and the core body accuracy can be further improved.
Further, based on the first or second embodiment, a third embodiment of the remote core-body method of the present invention is provided, which is different from the foregoing embodiment in that after step S103, the method further includes:
step A, when a core body result checking instruction is monitored, generating a candidate core body problem decision tree according to a candidate core body problem library and client information;
in this embodiment, after the core result is determined, when the electrical core disagrees with the core result, the core result may be verified, specifically, the electrical core triggers a core result verification instruction through a core operation page, and when the triggered core result verification instruction is monitored, according to the alternative core problem library and the client information, an alternative core problem decision tree is generated, that is, according to the client information, a plurality of alternative core problems are selected from the alternative core problem library, and according to a dependency relationship between the selected alternative core problems, an alternative core problem decision tree is generated.
B, executing broadcasting operation of the alternative core body problem in the outbound call according to the alternative core body problem decision tree;
In this embodiment, after the candidate core problem decision tree is generated, the broadcast operation of the candidate core problem is executed in the outbound call according to the candidate core problem decision tree, and the specific broadcast operation of the candidate core problem refers to the specific broadcast operation of the core problem in the above embodiment, which is not described herein again.
Step C, acquiring answer options, which are stored in the process of executing the broadcasting operation of the alternative core body questions and are selected by the customer based on the alternative core body questions, and determining alternative core body results according to the answer options of the alternative core body questions;
in this embodiment, in the process of performing the report operation of the alternative core body questions, answer options selected by the client based on the alternative core body questions are received and stored, then, when the core body end identifier is monitored, the answer options selected by the client based on the alternative core body questions stored in the process of performing the report operation of the alternative core body questions are obtained, and the alternative core body results are determined according to the answer options of the alternative core body questions.
Step D, determining whether the core result passes the verification or not according to the alternative core result;
in this embodiment, after the candidate core result is generated, it is determined whether the core result passes the verification according to the candidate core result, specifically, it is determined whether the core result is the same as the candidate core result, if the core result is the same as the candidate core result, it is determined that the core result passes the verification, and if the core result is different from the candidate core result, it is determined that the core result does not pass the verification.
In the embodiment, when the result of the core body is objected, the core body is performed again by using the alternative core body question library, so that the accuracy of the core body can be further improved.
In addition, an embodiment of the present invention further provides a computer-readable storage medium, where a remote core program is stored on the computer-readable storage medium, and when executed by a processor, the remote core program performs the following steps:
when the call-out is monitored to be connected and a triggered core body instruction is monitored, generating a corresponding core body problem decision tree according to a preset core body problem library and client information in the core body instruction;
according to the core question decision tree, performing core question broadcasting operation in the outbound call;
the method comprises the steps of obtaining answer options, stored in the process of executing core question broadcasting operation, selected by a client based on each core question, and determining a core result according to the answer options of each core question.
Further, when executed by the processor, the remote core program further performs the steps of:
reading customer information from the core body instruction, and determining the number of target core body problems according to the risk level in the customer information;
Acquiring the corresponding core body questions of the target core body question quantity from a preset core body question library according to the client information so as to form a core body question group;
and generating a corresponding core body problem decision tree according to the dependency relationship among the core body problems in the core body problem group.
Further, when executed by the processor, the remote core program further performs the steps of:
reading the risk level from the client information, and acquiring a mapping relation table between the pre-stored risk level and the core problem quantity;
and querying the mapping relation table, and determining the core body problem quantity corresponding to the risk level in the client information as the target core body problem quantity.
Further, when executed by the processor, the remote core program further performs the steps of:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, determining whether a corresponding next core body question exists in the core body decision tree or not according to the current answer option;
if the next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option, and broadcasting the next core body question in the outbound call;
And if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, when executed by the processor, the remote core program further performs the steps of:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, whether a corresponding next core body question exists in the core body decision tree or not is determined according to the current answer option and the client information;
if the corresponding next core question exists in the core body decision tree, selecting the corresponding next core body question from the core body decision tree according to the current answer option and the customer information, and broadcasting the next core body question in the outgoing call;
and if the next corresponding core body problem does not exist in the core body decision tree, stopping executing the core body problem broadcasting operation.
Further, when executed by the processor, the remote core program further performs the steps of:
in the process of executing core question broadcasting operation, when a triggered core adding instruction is monitored, acquiring a broadcasted current core question, and recording a current answer option selected by a client based on the current core question;
When the current core problem broadcast is monitored to be completed, the core problem broadcast operation is suspended, and the core problem broadcast operation is executed in the outbound call according to a preset core problem decision tree;
and when the core adding ending identifier is monitored, continuing to execute core question broadcasting operation in the outbound call according to the current answer option and the core question decision tree.
Further, when executed by the processor, the remote core program further performs the steps of:
when a core body result checking instruction is monitored, generating a candidate core body problem decision tree according to the candidate core body problem library and the client information;
executing alternative core body problem broadcasting operation in the outbound call according to the alternative core body problem decision tree;
the method comprises the steps of obtaining answer options, stored in the process of executing the broadcasting operation of the alternative core body questions, selected by a customer based on the alternative core body questions, and determining alternative core body results according to the answer options of the alternative core body questions;
and determining whether the core result passes the verification or not according to the alternative core result.
Further, when executed by the processor, the remote core program further performs the steps of:
Judging whether the core result is the same as the alternative core result or not
If the core result is the same as the alternative core result, determining that the core result passes the verification;
and if the core result is different from the alternative core result, determining that the core result is not verified.
The specific embodiment of the computer-readable storage medium of the present invention is substantially the same as the embodiments of the remote core-body method described above, and is not described herein again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or system in which the element is included.
The above-mentioned serial numbers of the embodiments of the present invention are only for description, and do not represent the advantages and disadvantages of the embodiments.
Through the description of the foregoing embodiments, it is clear to those skilled in the art that the method of the foregoing embodiments may be implemented by software plus a necessary general hardware platform, and certainly may also be implemented by hardware, but in many cases, the former is a better implementation. Based on such understanding, the technical solution of the present invention or the portions contributing to the prior art may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) as described above and includes several instructions for enabling a terminal device (which may be a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention, and all equivalent structures or equivalent processes performed by the present invention or directly or indirectly applied to other related technical fields are also included in the scope of the present invention.
Claims (8)
1. A remote core method, wherein the remote core method comprises the steps of:
When the call-out call is monitored to be connected and a triggered core instruction is monitored, reading client information from the core instruction, and determining the number of target core problems according to the risk level in the client information;
acquiring the corresponding core body questions of the target core body question quantity from a preset core body question library according to the client information so as to form a core body question group;
acquiring a first dependency relationship between answer options and question numbers of each core question in the core question group and a second dependency relationship among the customer information, the answer options and the question numbers, inquiring the dependent core question of each core question based on the question number, the first dependency relationship and the second dependency relationship of each core question, and taking the core question only with the post-dependency relationship as a parent node core question of the core question group, wherein the core question only with the post-dependency relationship is the core question which cannot be inquired about the answer option information with the dependency relationship through the question numbers and can be inquired about the question number with the dependency relationship through the answer option information;
determining tree node core problems of a next layer of the parent node core problems according to answer options of the parent node core problems, the first dependency relationship and the second dependency relationship until all the core problems in the core problem group are located on a decision tree, and generating a core problem decision tree;
According to the core question decision tree, performing core question broadcasting operation in the outbound call;
in the process of executing the core question broadcasting operation, when a triggered core adding instruction is monitored, acquiring a broadcasted current core question, and recording a current answer option selected by a client based on the current core question;
when the current core question broadcast is monitored to be completed, the core question broadcast operation is suspended, a father node core adding question in a preset core adding question decision tree is broadcast in the outbound call, and an answer option selected by a client based on the father node core adding question is stored in a preset register;
broadcasting a checking problem corresponding to the historical answer option in the outbound call based on the historical answer option in the preset register, and replacing the historical answer option with the answer option selected by the customer based on the checking problem until a checking ending identifier is monitored;
when the core adding ending identifier is monitored, continuing to execute core question broadcasting operation in the outbound call according to the current answer option and the core question decision tree;
and acquiring the options, and determining answers selected by the customers based on the core questions stored in the core result execution process of the core question broadcasting operation according to the answer options of the core questions.
2. A remote core method as recited in claim 1, wherein the step of determining a number of target core problems based on the risk level in the customer information comprises:
reading risk levels from the customer information, and acquiring a mapping relation table between the pre-stored risk levels and the core problem quantity;
and inquiring the mapping relation table, and determining the core-body problem quantity corresponding to the risk level in the client information as the target core-body problem quantity.
3. The remote core-building method of claim 1, wherein the remote core-building method further comprises:
in the process of executing the core body question broadcasting operation, when a current answer option selected by a client based on a currently played core body question is received, whether a corresponding next core body question exists in the core body question decision tree or not is determined according to the current answer option;
if the next core question exists in the core question decision tree, selecting the next core question from the core question decision tree according to the current answer option, and broadcasting the next core question in the outbound call;
and if the next corresponding core body problem does not exist in the core body problem decision tree, stopping executing the core body problem broadcasting operation.
4. The remote core method of claim 1, wherein the remote core method further comprises:
in the process of executing the core question broadcasting operation, when a current answer option selected by a client based on a currently played core question is received, determining whether a corresponding next core question exists in the core question decision tree or not according to the current answer option and the client information;
if the next core question exists in the core question decision tree, selecting the next core question from the core question decision tree according to the current answer option and the client information, and broadcasting the next core question in the outgoing call;
and if the next corresponding core problem does not exist in the core problem decision tree, stopping executing the core problem broadcasting operation.
5. The remote core-shell method of any one of claims 1-4, wherein the step of determining a core-shell result based on answer choices for each of the core-shell questions further comprises:
when a core body result checking instruction is monitored, generating a candidate core body problem decision tree according to the candidate core body problem library and the client information;
Executing alternative core body problem broadcasting operation in the outbound call according to the alternative core body problem decision tree;
the method comprises the steps of obtaining answer options, stored in the process of executing the broadcasting operation of the alternative core body questions, selected by a customer based on the alternative core body questions, and determining alternative core body results according to the answer options of the alternative core body questions;
and determining whether the core result passes the verification or not according to the alternative core result.
6. The remote core method of claim 5 wherein determining whether the core result passed the verification based on the alternate core result comprises:
judging whether the core result is the same as the alternative core result or not
If the core result is the same as the alternative core result, determining that the core result passes the verification;
and if the core result is different from the alternative core result, determining that the core result is not verified.
7. A remote core device, the remote core device comprising: memory, a processor and a remote core program stored on the memory and executable on the processor, the remote core program when executed by the processor implementing the steps of the remote core method as claimed in any one of claims 1 to 6.
8. A computer-readable storage medium, characterized in that a remote core program is stored on the computer-readable storage medium, which when executed by a processor implements the steps of the remote core method according to any of claims 1 to 6.
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| CN112085594B (en) * | 2020-09-14 | 2024-05-28 | 深圳前海微众银行股份有限公司 | Identity verification method, device and readable storage medium |
| CN113890747B (en) * | 2021-08-23 | 2023-09-05 | 上海启源芯动力科技有限公司 | New energy power conversion remote control method and system |
| CN115442481A (en) * | 2022-08-31 | 2022-12-06 | 上海浦东发展银行股份有限公司 | Visual guiding method and equipment for telephone verification |
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