CN109523373A - Remote core body method, equipment and computer readable storage medium - Google Patents
Remote core body method, equipment and computer readable storage medium Download PDFInfo
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- CN109523373A CN109523373A CN201811344190.3A CN201811344190A CN109523373A CN 109523373 A CN109523373 A CN 109523373A CN 201811344190 A CN201811344190 A CN 201811344190A CN 109523373 A CN109523373 A CN 109523373A
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Abstract
The invention discloses a kind of remote core body methods, comprising: when monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering, according to the customer information preset in core body problem base and core body instruction, generates corresponding core body problem decision tree；According to the core body problem decision tree, core body problem broadcast operation is executed in the outer calling telephone；The answer choice that the client stored during executing core body problem broadcast operation is selected based on each core body problem, and the answer choice according to each core body problem are obtained, determines core body result.The invention also discloses a kind of remote core body equipment and computer readable storage mediums.The present invention can be improved core body accuracy and core body efficiency.
Description
Technical field
The present invention relates to the technical fields of remote core body more particularly to a kind of remote core body method, equipment and computer can
Read storage medium.
Background technique
With the fast development of network technology, the mode that more and more enterprises gradually adopt online application to provide a loan is client
The service of offering a loan, during applying for loan, enterprise needs to verify the identity of client, mainly recognizes including real name
Card, reference inquiry and educational background inquiry etc..Currently, mainly core body is carried out to borrower by way of phone, specially by attending a banquet
It is made a phone call to borrower, by inquiring core body problem, and the answer based on borrower to borrower, core is carried out to borrower
Body.
However, the content of core body problem and answer are fixed, multiple core body is easy to cause the content of core body problem and answer to let out
Dew, so that the core body inaccuracy of borrower, risk is higher, in addition, carrying out core body by way of attending a banquet to borrower's phone, sits
Seat needs to dial daily more phone, and talks about art and fix, and is easy fatigue, core body efficiency is lower, higher cost.
Therefore, how to improve core body accuracy and core body efficiency is current urgent problem to be solved.
Summary of the invention
The main purpose of the present invention is to provide a kind of remote core body method, equipment and computer readable storage medium, purports
Improving core body accuracy and core body efficiency.
To achieve the above object, the present invention provides a kind of remote core body method, and the remote core body method includes following step
It is rapid:
When monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering, according to default core body problem base and institute
The customer information in the instruction of core body is stated, corresponding core body problem decision tree is generated；
According to the core body problem decision tree, core body problem broadcast operation is executed in the outer calling telephone；
Obtain what the client stored during executing the core body problem broadcast operation was selected based on each core body problem
Answer choice, and the answer choice according to each core body problem, determine core body result.
Further, the foundation presets the customer information in core body problem base and core body instruction, generates corresponding
The step of core body problem decision tree includes:
Customer information is read from core body instruction, and according to the risk class in the customer information, determines target
Core body problematic amount；
According to the customer information, the correspondence core body of the target core body problematic amount is obtained from default core body problem base
Problem, to form core body problem set；
According to the dependence between each core body problem in the core body problem set, corresponding core body problem decision is generated
Tree.
Further, according to the risk class in the customer information, the step of determining target core body problematic amount, includes:
Risk class is read from the customer information, and is obtained between the risk class prestored and core body problematic amount
Mapping table；
The mapping table is inquired, the corresponding core body problematic amount of risk class in the customer information is determined as
Target core body problematic amount.
Further, the remote core body method further include:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice, determine in the core body decision tree with the presence or absence of correspondence
Next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice, from institute
It states and selects corresponding next core body problem in core body decision tree, and broadcast next core body problem in the outer calling telephone；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, the remote core body method further include:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice and the customer information, the core body decision tree is determined
In whether there is corresponding next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice and described
Customer information selects corresponding next core body problem from the core body decision tree, and in the outer calling telephone described in casting
Next core body problem；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, the remote core body method further include:
During executing core body problem broadcast operation, monitors when adding core instruction of triggering, obtain the current of casting
Core body problem, and client is recorded based on the current answer choice when the selection of pronucleus body problem；
Described when pronucleus body problem broadcasts completion when monitoring, pause executes core body problem broadcast operation, and according to pre-
If plus nuclear issue decision tree, in the outer calling telephone execute plus nuclear issue broadcast operation；
When monitoring to add core end of identification, according to the current answer choice and the core body problem decision tree, in institute
State the continuous execution core body problem broadcast operation of outgoing call telephone relay.
Further, the answer choice according to each core body problem, after the step of determining core body result, further includes:
When monitoring core body result checking command, according to alternative core body problem base and the customer information, generate alternative
Core body problem decision tree；
According to the alternative core body problem decision tree, alternative core body problem broadcast operation is executed in the outer calling telephone；
It obtains the client stored during executing alternative core body problem broadcast operation and is based on each alternative core body problem choosing
The answer choice selected, and the answer choice according to each alternative core body problem, determine alternative core body result；
According to the alternative core body as a result, determining whether the core body result passes through verification.
Further, according to the alternative core body as a result, determining that the step of whether the core body result passes through verification includes:
Judge whether the core body result is identical as the alternative core body result
If the core body result is identical as the alternative core body result, it is determined that the core body result passes through verification；
If the core body result is different from the alternative core body result, it is determined that the core body result is unverified.
In addition, to achieve the above object, the present invention also provides a kind of remote core body equipment, the remote core body equipment packet
It includes: memory, processor and the remote core body program that is stored on the memory and can run on the processor, it is described
Remote core body program realizes the step of remote core body method as described above when being executed by the processor.
The present invention also provides a kind of computer readable storage medium, it is stored on the computer readable storage medium long-range
The step of core body program, the remote core body program realizes remote core body method as described above when being executed by processor.
The present invention provides a kind of remote core body method, equipment and computer readable storage medium, and the present invention is outer when monitor
Calling telephone connect when, and monitor triggering core body instruction when, according to preset core body problem base and the core body instruction in visitor
Family information generates corresponding core body problem decision tree, and then according to the core body problem decision tree, core body is executed in outer calling telephone
Problem broadcast operation is finally obtained the client stored during executing core body problem broadcast operation and is selected based on each core body problem
The answer choice selected, and the answer choice according to each core body problem determine core body as a result, by the above-mentioned means, since core body is asked
Topic decision tree be based on customer information and core body problem base dynamic generation, can prevent core body problem caused by multiple core body and
Answer leakage, it is effective to improve core body accuracy, while client's core body problem, and base are inquired by way of broadcasting core body problem
In the answer choice of each core body problem of client's selection, core body is determined result it is not necessary to manually read aloud core body problem, is not also needed
Manual decision greatly improves core body efficiency.
Detailed description of the invention
Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram of remote core body method first embodiment of the present invention；
Fig. 3 is the flow diagram of remote core body method second embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
As shown in Figure 1, the remote core body equipment may include: processor 1001, such as CPU, communication bus 1002, user
Interface 1003, network interface 1004, memory 1005.Wherein, communication bus 1002 is for realizing the connection between these components
Communication.User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard), optionally with
Family interface 1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include standard
Wireline interface, wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to stable deposit
Reservoir (non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned place
Manage the storage device of device 1001.
It will be understood by those skilled in the art that remote core body device structure shown in Fig. 1 is not constituted to remote core body
The restriction of equipment may include perhaps combining certain components or different component cloth than illustrating more or fewer components
It sets.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and remote core body program.
In remote core body equipment shown in Fig. 1, network interface 1004 is mainly used for connecting background server, takes with backstage
Business device carries out data communication；User interface 1003 is mainly used for connecting client (user terminal), carries out data communication with client；
And processor 1001 can be used for calling the remote core body program stored in memory 1005, and execute following steps:
When monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering, according to default core body problem base and institute
The customer information in the instruction of core body is stated, corresponding core body problem decision tree is generated；
According to the core body problem decision tree, core body problem broadcast operation is executed in the outer calling telephone；
Obtain what the client stored during executing the core body problem broadcast operation was selected based on each core body problem
Answer choice, and the answer choice according to each core body problem, determine core body result.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
Customer information is read from core body instruction, and according to the risk class in the customer information, determines target
Core body problematic amount；
According to the customer information, the correspondence core body of the target core body problematic amount is obtained from default core body problem base
Problem, to form core body problem set；
According to the dependence between each core body problem in the core body problem set, corresponding core body problem decision is generated
Tree.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
Risk class is read from the customer information, and is obtained between the risk class prestored and core body problematic amount
Mapping table；
The mapping table is inquired, the corresponding core body problematic amount of risk class in the customer information is determined as
Target core body problematic amount.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice, determine in the core body decision tree with the presence or absence of correspondence
Next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice, from institute
It states and selects corresponding next core body problem in core body decision tree, and broadcast next core body problem in the outer calling telephone；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice and the customer information, the core body decision tree is determined
In whether there is corresponding next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice and described
Customer information selects corresponding next core body problem from the core body decision tree, and in the outer calling telephone described in casting
Next core body problem；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
During executing core body problem broadcast operation, monitors when adding core instruction of triggering, obtain the current of casting
Core body problem, and client is recorded based on the current answer choice when the selection of pronucleus body problem；
Described when pronucleus body problem broadcasts completion when monitoring, pause executes core body problem broadcast operation, and according to pre-
If plus nuclear issue decision tree, in the outer calling telephone execute plus nuclear issue broadcast operation；
When monitoring to add core end of identification, according to the current answer choice and the core body problem decision tree, in institute
State the continuous execution core body problem broadcast operation of outgoing call telephone relay.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
When monitoring core body result checking command, according to alternative core body problem base and the customer information, generate alternative
Core body problem decision tree；
According to the alternative core body problem decision tree, alternative core body problem broadcast operation is executed in the outer calling telephone；
It obtains the client stored during executing alternative core body problem broadcast operation and is based on each alternative core body problem choosing
The answer choice selected, and the answer choice according to each alternative core body problem, determine alternative core body result；
According to the alternative core body as a result, determining whether the core body result passes through verification.
Further, processor 1001 can be used for calling the remote core body program stored in memory 1005, also execute
Following steps:
Judge whether the core body result is identical as the alternative core body result
If the core body result is identical as the alternative core body result, it is determined that the core body result passes through verification；
If the core body result is different from the alternative core body result, it is determined that the core body result is unverified.
The basic phase of each specific embodiment of the specific embodiment of remote core body equipment of the present invention and following remote core body methods
Together, therefore not to repeat here.
The present invention provides a kind of remote core body method.
It is the flow diagram of remote core body method first embodiment of the present invention referring to Fig. 2, Fig. 2.
Step S101 is asked when monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering according to core body is preset
Customer information in exam pool and the instruction of core body, generates corresponding core body problem decision tree；
In the present embodiment, electric core person, which will attend a banquet, checks in softphone platform, when monitor to attend a banquet check in softphone platform after,
Electric core person pulls core body work order by core body front end, i.e., requests core body work order, core body clothes to core body server by core body front end
Business device issues corresponding core body work order based on the request of core body front end, and core body front end is shown after receiving core body work order
The core body operation page, show in the core body operation page core body work order, outgoing call control, core body work flow, adapter tube control plus
Core control and abnormality processing control etc..Wherein, core body work flow includes self-insurance identity, confirms whether client's call is convenient, electricity
Recording prompt, confirmation customer information, casting core body problem and use of the loan is talked about to remind, include in core body work order work order type,
Work order identification code, business essential information, client's essential information and history core body record etc., and the business essential information includes but not
It is limited to audit type, loan application channel, work order grade and core body prompt information, which includes but is not limited to surname
Name, gender, birthdate, ID card No., phone number and marital status.
Outgoing call request is sent to by electric core person by the outgoing call control in the core body operation page, triggering outgoing call request
Softphone platform calls corresponding client according to the phone number in outgoing call request by softphone platform, when monitoring outgoing call electricity
When words are connected, electric core person can be with customer communication, and when monitoring the core body instruction of electric core person's triggering, foundation presets core body problem
Customer information in library and core body instruction, generates corresponding core body problem decision tree.It should be noted that monitoring core body
It when instruction, automatically sets the call model of outgoing call to only to listen mode, i.e., in outer calling telephone, telephone operator can not hand over client
Stream, is only capable of hearing the answer of client.Wherein, customer information includes but is not limited to risk class, gender, age and application channel.
Specifically, customer information is read from core body instruction, and according to the risk class in the customer information, determines mesh
It marks core body problematic amount and obtains the target core body problematic amount from default core body problem base then according to the customer information
Corresponding core body problem, to form core body problem set, the i.e. mapping table of inquiring customer information and core body problem, from default core body
Core body problem corresponding with the customer information is obtained in problem base；According to the dependence between each core body problem in the core body problem set
Relationship generates corresponding core body problem decision tree, that is, obtains between the answer choice and question number in each core body problem
Answer choice and the customer information in one dependence and each core body problem, second between the two and question number
Dependence, the problem of then obtaining each core body problem in the core body problem set number, the problem of being then based on each core body problem
Number, the first dependence and the second dependence, inquire the dependence core body problem of each core body problem, and rely on after only having
Relationship (the answer choice information with dependence can not be inquired by question number, and can be with by answer choice information
Inquiring has the problem of dependence number) father node core body problem of the core body problem as core body problem decision tree, most
Afterwards according to answer choice, the first dependence and the second dependence of father node core body problem, core body problem decision tree is determined
Next layer of tree node core body problem, and continue according to the answer choice of each tree node core body problem, the first dependence and
Second dependence determines the tree node core body problem of next layer of core body problem decision tree, repeats the above process, until core body
Each core body problem in problem set is respectively positioned on core body problem decision tree, to generate core body problem decision tree.
Wherein, the specific method of determination of target core body problematic amount is risk class to be read from customer information, and obtain
Mapping table between the risk class prestored and core body problematic amount, then inquires mapping table, by the customer information
In the corresponding core body problematic amount of risk class be determined as target core body problematic amount.It should be noted that above-mentioned risk etc.
Mapping table between grade and core body problematic amount can be configured by those skilled in the art based on actual conditions, this implementation
Example is not especially limited this.
Further, when monitoring the check-in of softphone platform of triggering instruction, the current of silent seating platform is obtained
It attends a banquet and checks in quantity, and judge currently to attend a banquet and check in whether quantity is less than preset threshold, be less than if currently attending a banquet and checking in quantity
Preset threshold is then instructed according to the check-in, checks in softphone platform for currently attending a banquet, and is then detecting triggering of currently attending a banquet
When outgoing call is requested, is requested according to the outgoing call, pass through softphone platform outgoing call client.It should be noted that above-mentioned preset threshold can
It is configured by those skilled in the art based on actual conditions, the present embodiment is not especially limited this.
Step S102 executes core body problem broadcast operation according to core body problem decision tree in outer calling telephone；
In the present embodiment, after generating core body problem decision tree, according to the core body problem decision tree, in outer calling telephone
Core body problem broadcast operation is executed, i.e., during executing core body problem broadcast operation, is often receiving client based on current
When the current answer choice of the core body problem selection of broadcasting, according to current answer choice, determining whether there is in core body decision tree
Corresponding next core body problem, as there is corresponding next core body in fruit stone body decision tree, then according to current answer choice,
Corresponding next core body problem is selected from core body decision tree, and broadcasts next core body problem in outer calling telephone, such as fruit stone body
Corresponding next core body problem is not present in decision tree, then stops executing core body problem broadcast operation.Specially first in outgoing call
The father node core body problem in the core body problem decision tree is broadcasted in phone, and is received client and selected based on the father node core body problem
The answer choice selected determines next core body problem then according to the answer choice and the core body problem decision tree, and in outgoing call electricity
Next core body problem is broadcasted in words；Then the current answer choice that client is selected based on next core body problem, and foundation are received
Current answer choice is determined with the presence or absence of corresponding next core body problem in core body question-based teaching, if it is present in outer calling telephone
It is middle to broadcast corresponding next core body problem, if it does not exist, then stopping executing core body problem broadcast operation.For example, core body problem A
Answer choice be respectively A1 and A2, and the corresponding next core body problem of answer choice A1 is core body problem 1 in core body decision tree,
And the corresponding next core body problem of answer choice A2 is core body problem 2 in core body decision tree, then is core body problem A in answer choice
Answer choice A1 when, next core body problem be core body problem 1, otherwise answer choice be core body problem A answer choice A2
When, next core body problem is core body problem 2.
Optionally, during executing core body problem broadcast operation, client often is being received based on currently playing core
When the current answer choice of body problem selection, according to current answer choice and customer information, determine whether deposit in core body decision tree
In corresponding next core body problem, as there is corresponding next core body in fruit stone body decision tree, then selected according to current answer
And customer information, corresponding next core body problem is selected from the core body decision tree, and broadcast in the outer calling telephone next
Core body problem then stops executing core body problem broadcast operation if corresponding next core body problem is not present in fruit stone body decision tree.
Specifically, the father node core body problem in the core body problem decision tree is broadcasted in outer calling telephone first, and receives client and is based on
The answer choice of father node core body problem selection, then according to the answer choice, customer information and the core body problem decision tree,
It determines corresponding next core body problem, and broadcasts next core body problem in outer calling telephone, finally according to the answer choice and visitor
Family information is determined with the presence or absence of corresponding next core body problem in core body problem decision tree, if it is present in outer calling telephone
Corresponding next core body problem is broadcasted, if it does not exist, then stopping executing core body problem broadcast operation.Wherein, answer choice and
There are dependence between both customer informations and core body problem, which is answer choice in different clients information,
Such as the mapping relations under risk class, age and/or gender between core body problem.For example, the answer choice of core body problem B point
Not Wei B1 and B2, and dependence is as shown in the table:
As seen from the above table, in the answer choice B1 that answer choice is core body problem B, and the risk etc. that customer information includes
When grade, age and gender are respectively middle rank, 18-25 and male, corresponding next core body problem is core body problem 1, and is selected in answer
The answer choice B2 of Xiang Weihe body problem B, and risk class, age and gender that customer information includes are respectively middle rank, 18-25
When with male, corresponding next core body problem is core body problem 3.In another example the answer choice of core body problem C is respectively C1 and C2,
And dependence is as shown in the table:
As seen from the above table, in the answer choice C1 that answer choice is core body problem C, and the risk class that customer information includes
When being advanced, corresponding next core body problem is core body problem 8, and in the answer choice C2 that answer choice is core body problem C, and
When the risk class that customer information includes is middle rank, corresponding next core body problem is core body problem 7.It should be noted that above-mentioned
Dependence can be configured by those skilled in the art based on actual conditions, those skilled in the art can based on actual conditions into
Row setting.
Step S103 is obtained the client stored during executing core body problem broadcast operation and is selected based on each core body problem
The answer choice selected, and the answer choice according to each core body problem, determine core body result.
In the present embodiment, during executing core body problem broadcast operation, receives and stores client and asked based on each core body
The answer choice of selection is inscribed, and when monitoring core body end of identification, obtained during executing core body problem broadcast operation
The answer choice that the client of storage is selected based on each core body problem, and the answer choice according to each core body problem, determine core body knot
Fruit inquires the mapping table between the answer choice prestored and core body result, obtain the answer choice pair of each core body problem
The core body answered is as a result, to determine core body result.In specific implementation, the answer choice of each core body problem can also be input to default
In core body results model, and the output of default core body results model is determined as core body result.
In the present embodiment, the present invention when monitoring outgoing call closing of the circuit, and monitor triggering core body instruction when, foundation
Customer information in default core body problem base and core body instruction, generates corresponding core body problem decision tree, and then foundation should
Core body problem decision tree executes core body problem broadcast operation in outer calling telephone, finally obtains and is executing core body problem casting behaviour
The answer choice that the client stored during work is selected based on each core body problem, and the answer choice according to each core body problem,
Core body is determined as a result, by the above-mentioned means, since core body problem decision tree is raw based on customer information and core body problem base dynamic
At, it can prevent core body problem caused by multiple core body and answer from revealing, it is effective to improve core body accuracy, while by broadcasting
The mode of report core body problem inquires client's core body problem, and the answer choice of each core body problem based on client's selection, determines core
Body does not need manual decision result it is not necessary to manually read aloud core body problem yet, greatly improves core body efficiency.
Further, referring to Fig. 3, it is based on above-mentioned first embodiment, propose remote core body method of the present invention second is real
Example is applied, the difference with previous embodiment is, the remote core body method further include:
Step S104 monitors when adding core instruction of triggering, acquisition is broadcast during executing core body problem broadcast operation
Report works as pronucleus body problem, and records client based on the current answer choice when the selection of pronucleus body problem；
In the present embodiment, during executing core body problem broadcast operation, monitoring plus core instruction, when monitor triggering
When core being added to instruct, obtain casting works as pronucleus body problem, and records client based on the current answer choosing when the selection of pronucleus body problem
?.Wherein, during executing core body problem broadcast operation, electric core person can be based on the answer situation of client, it is determined whether hand
Dynamic triggering plus core instruction, if electric core person clicks in the core body operation page plus core control, triggering plus core instruction manually.
Step S105, when monitor when pronucleus body problem broadcast complete when, pause execute core body problem broadcast operation, and according to
According to default plus nuclear issue decision tree, is executed in outer calling telephone and add nuclear issue broadcast operation；
In the present embodiment, when monitor when pronucleus body problem broadcast complete when, pause execute core body problem broadcast operation, and
According to default plus nuclear issue decision tree, is executed in outer calling telephone and add nuclear issue broadcast operation, i.e., broadcast in outer calling telephone first
Father node in report plus nuclear issue decision tree adds the nuclear issue, and receives the answer choosing that client adds the nuclear issue to select based on the father node
, then the answer option is stored to default register, and according to the history added in nuclear issue decision tree and default register
Answer option broadcasts the corresponding plus nuclear issue in outer calling telephone, receives the answer option that client adds nuclear issue selection based on this,
And the history answer choice in default register is replaced with into the answer option, repeat according to plus nuclear issue decision tree and pre-
If the history answer option in register, corresponding the step of adding the nuclear issue is broadcasted in outer calling telephone, until monitoring to add core
End of identification.
Step S106, when monitoring to add core end of identification, according to current answer choice and core body problem decision tree, outside
Core body problem broadcast operation is continued to execute in calling telephone.
In the present embodiment, when monitoring plus when core end of identification, according to current answer choice and core body problem decision tree,
Outgoing call telephone relay is continuous to execute core body problem broadcast operation.Wherein, it when monitoring plus core end of identification, indicates plus core process knot
Beam.
In the present embodiment, present invention offer core body adds kernel function, can be when electric core person triggers plus core instructs, in core body
The casting of the nuclear issue is added in the process, core body accuracy can be further improved.
Further, above-mentioned first or second embodiments are based on, the third for proposing remote core body method of the present invention is implemented
Example, the difference with previous embodiment is, after step S103, further includes:
Step A, according to alternative core body problem base and customer information, is generated standby when monitoring core body result checking command
Select core body problem decision tree；
In the present embodiment, after determining core body result, when electric core person has objection to core body result, can to core body result into
Row verification, specifically, electric core person triggers core body result checking command by the core body operation page, and when the core body for monitoring triggering
As a result when checking command, according to alternative core body problem base and customer information, alternative core body problem decision tree is generated, i.e., according to client
Information, select several alternative core body problems from alternative core body problem base, and according between the alternative core body problem of selection according to
The relationship of relying, generates alternative core body problem decision tree.
Step B executes alternative core body problem broadcast operation according to alternative core body problem decision tree in outer calling telephone；
In the present embodiment, after generating alternative core body problem decision tree, according to alternative core body problem decision tree, in outgoing call
Alternative core body problem broadcast operation is executed in phone, the specific broadcast operation of alternative core body problem is referring to above-described embodiment center body
The specific broadcast operation of problem, does not repeat herein.
Step C obtains the client stored during executing alternative core body problem broadcast operation and is based on each alternative core body
The answer choice of problem selection, and the answer choice according to each alternative core body problem, determine alternative core body result；
In the present embodiment, during executing alternative core body problem broadcast operation, client is received and stored based on each standby
The answer choice for selecting core body problem to select is obtained and is broadcast in the alternative core body problem of execution then when monitoring core body end of identification
Answer choice of the client stored during report operation based on each alternative core body problem selection, and according to each alternative core body problem
Answer choice, determine alternative core body result.
Step D, according to alternative core body as a result, determining whether core body result passes through verification；
In the present embodiment, after generating alternative core body result, according to alternative core body as a result, determining whether core body result leads to
Verification is crossed, specifically, judges whether core body result is identical as alternative core body result, if the core body result and the alternative core body knot
Fruit is identical, it is determined that the core body result is by verification, if the core body result is different from the alternative core body result, it is determined that the core
Body result is unverified.
In the present embodiment, the present invention carries out core body when having objection to core body result, using alternative core body problem base again,
The accuracy of core body can be further improved.
In addition, the embodiment of the present invention also proposes a kind of computer readable storage medium, the computer readable storage medium
On be stored with remote core body program, when the remote core body program is executed by processor, execute following steps:
When monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering, according to default core body problem base and institute
The customer information in the instruction of core body is stated, corresponding core body problem decision tree is generated；
According to the core body problem decision tree, core body problem broadcast operation is executed in the outer calling telephone；
Obtain the answer that the client stored during executing core body problem broadcast operation is selected based on each core body problem
Option, and the answer choice according to each core body problem, determine core body result.
Further, when the remote core body program is executed by processor, following steps are also executed:
Customer information is read from core body instruction, and according to the risk class in the customer information, determines target
Core body problematic amount；
According to the customer information, the correspondence core body of the target core body problematic amount is obtained from default core body problem base
Problem, to form core body problem set；
According to the dependence between each core body problem in the core body problem set, corresponding core body problem decision is generated
Tree.
Further, when the remote core body program is executed by processor, following steps are also executed:
Risk class is read from the customer information, and is obtained between the risk class prestored and core body problematic amount
Mapping table；
The mapping table is inquired, the corresponding core body problematic amount of risk class in the customer information is determined as
Target core body problematic amount.
Further, when the remote core body program is executed by processor, following steps are also executed:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice, determine in the core body decision tree with the presence or absence of correspondence
Next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice, from institute
It states and selects corresponding next core body problem in core body decision tree, and broadcast next core body problem in the outer calling telephone；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, when the remote core body program is executed by processor, following steps are also executed:
During executing the core body problem broadcast operation, often asked based on currently playing core body receiving client
When inscribing the current answer choice of selection, according to the current answer choice and the customer information, the core body decision tree is determined
In whether there is corresponding next core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice and described
Customer information selects corresponding next core body problem from the core body decision tree, and in the outer calling telephone described in casting
Next core body problem；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting
Operation.
Further, when the remote core body program is executed by processor, following steps are also executed:
During executing core body problem broadcast operation, monitors when adding core instruction of triggering, obtain the current of casting
Core body problem, and client is recorded based on the current answer choice when the selection of pronucleus body problem；
Described when pronucleus body problem broadcasts completion when monitoring, pause executes core body problem broadcast operation, and according to pre-
If plus nuclear issue decision tree, in the outer calling telephone execute plus nuclear issue broadcast operation；
When monitoring to add core end of identification, according to the current answer choice and the core body problem decision tree, in institute
State the continuous execution core body problem broadcast operation of outgoing call telephone relay.
Further, when the remote core body program is executed by processor, following steps are also executed:
When monitoring core body result checking command, according to alternative core body problem base and the customer information, generate alternative
Core body problem decision tree；
According to the alternative core body problem decision tree, alternative core body problem broadcast operation is executed in the outer calling telephone；
It obtains the client stored during executing alternative core body problem broadcast operation and is based on each alternative core body problem choosing
The answer choice selected, and the answer choice according to each alternative core body problem, determine alternative core body result；
According to the alternative core body as a result, determining whether the core body result passes through verification.
Further, when the remote core body program is executed by processor, following steps are also executed:
Judge whether the core body result is identical as the alternative core body result
If the core body result is identical as the alternative core body result, it is determined that the core body result passes through verification；
If the core body result is different from the alternative core body result, it is determined that the core body result is unverified.
The specific embodiment of computer readable storage medium of the present invention and the basic phase of above-mentioned each embodiment of remote core body method
Together, therefore not to repeat here.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of remote core body method, which is characterized in that the remote core body method the following steps are included:
When monitoring outgoing call closing of the circuit, and monitoring the core body instruction of triggering, according to default core body problem base and the core
Customer information in body instruction, generates corresponding core body problem decision tree；
According to the core body problem decision tree, core body problem broadcast operation is executed in the outer calling telephone；
The answer choice that the client stored during executing core body problem broadcast operation is selected based on each core body problem is obtained,
And the answer choice according to each core body problem, determine core body result.
2. remote core body method as described in claim 1, which is characterized in that the foundation presets core body problem base and the core
Customer information in body instruction, the step of generating corresponding core body problem decision tree include:
Customer information is read from core body instruction, and according to the risk class in the customer information, determines target core body
Problematic amount；
According to the customer information, the correspondence core body that the target core body problematic amount is obtained from default core body problem base is asked
Topic, to form core body problem set；
According to the dependence between each core body problem in the core body problem set, corresponding core body problem decision tree is generated.
3. remote core body method as claimed in claim 2, which is characterized in that according to the risk class in the customer information,
The step of determining target core body problematic amount include:
Risk class is read from the customer information, and obtains the mapping between the risk class prestored and core body problematic amount
Relation table；
The mapping table is inquired, the corresponding core body problematic amount of risk class in the customer information is determined as target
Core body problematic amount.
4. remote core body method as described in claim 1, which is characterized in that the remote core body method further include:
During executing the core body problem broadcast operation, client often is being received based on currently playing core body problem choosing
When the current answer choice selected, according to the current answer choice, determine in the core body decision tree with the presence or absence of under corresponding
One core body problem；
If there is corresponding next core body in the core body decision tree, according to the current answer choice, from the core
Corresponding next core body problem is selected in body decision tree, and next core body problem is broadcasted in the outer calling telephone；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting behaviour
Make.
5. remote core body method as described in claim 1, which is characterized in that the remote core body method further include:
During executing the core body problem broadcast operation, client often is being received based on currently playing core body problem choosing
When the current answer choice selected, according to the current answer choice and the customer information, determining in the core body decision tree is
It is no to there are problems that corresponding next core body；
If there is corresponding next core body in the core body decision tree, according to the current answer choice and the client
Information selects corresponding next core body problem from the core body decision tree, and broadcasts in the outer calling telephone described next
Core body problem；
If corresponding next core body problem is not present in the core body decision tree, stop executing the core body problem casting behaviour
Make.
6. remote core body method according to any one of claims 1 to 5, which is characterized in that the remote core body method is also wrapped
It includes:
During executing core body problem broadcast operation, when adding core instruction of triggering is monitored, obtain casting works as pronucleus body
Problem, and client is recorded based on the current answer choice when the selection of pronucleus body problem；
Described when the casting of pronucleus body problem is completed when monitoring, pause executes core body problem broadcast operation, and adds according to default
Nuclear issue decision tree executes in the outer calling telephone and adds nuclear issue broadcast operation；
When monitoring to add core end of identification, according to the current answer choice and the core body problem decision tree, described outer
Core body problem broadcast operation is continued to execute in calling telephone.
7. remote core body method according to any one of claims 1 to 5, which is characterized in that according to each core body problem
Answer choice, after the step of determining core body result, further includes:
When monitoring core body result checking command, according to alternative core body problem base and the customer information, alternative core body is generated
Problem decision tree；
According to the alternative core body problem decision tree, alternative core body problem broadcast operation is executed in the outer calling telephone；
The client stored during executing alternative core body problem broadcast operation is obtained based on each alternative core body problem selection
Answer choice, and the answer choice according to each alternative core body problem, determine alternative core body result；
According to the alternative core body as a result, determining whether the core body result passes through verification.
8. remote core body method as claimed in claim 7, which is characterized in that according to the alternative core body as a result, described in determining
The step of whether core body result passes through verification include:
Judge whether the core body result is identical as the alternative core body result
If the core body result is identical as the alternative core body result, it is determined that the core body result passes through verification；
If the core body result is different from the alternative core body result, it is determined that the core body result is unverified.
9. a kind of remote core body equipment, which is characterized in that the remote core body equipment includes: memory, processor and is stored in
On the memory and the remote core body program that can run on the processor, the remote core body program is by the processor
It realizes when execution such as the step of remote core body method described in any item of the claim 1 to 8.
10. a kind of computer readable storage medium, which is characterized in that be stored with remote core on the computer readable storage medium
Body program realizes such as remote core body described in any item of the claim 1 to 8 when the remote core body program is executed by processor
The step of method.
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