CN110516049A - Service creation method, service creation device, computer equipment and computer readable storage medium - Google Patents
Service creation method, service creation device, computer equipment and computer readable storage medium Download PDFInfo
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- CN110516049A CN110516049A CN201910608797.6A CN201910608797A CN110516049A CN 110516049 A CN110516049 A CN 110516049A CN 201910608797 A CN201910608797 A CN 201910608797A CN 110516049 A CN110516049 A CN 110516049A
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- Prior art keywords
- service
- target user
- information
- insurance
- essential information
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
Abstract
One embodiment of the invention provides a kind of service creation method, apparatus, computer equipment and computer readable storage medium based on artificial intelligence.The service creation method is the following steps are included: obtain the service conversation content of target user；Semantic analysis is carried out to the service conversation content, obtains the service request information of the target user；According to the service request information, the essential information of the target user is obtained from the database being pre-created；Corresponding service command is generated according to the service request information and essential information, to call service interface corresponding with the service command；And it is based on the service interface, into corresponding service procedure.The entire service creation method of the embodiment of the present invention can call corresponding service interface to substantially increase efficiency of insuring hence into corresponding service procedure according to the different situations of user.
Description
Technical field
Field of artificial intelligence of the embodiment of the present invention more particularly to a kind of service creation method based on artificial intelligence,
Service creation device, computer equipment and computer readable storage medium.
Background technique
Insurance refers to based on contract insurer arranges, and to insurer's premium payment, the insurer can for contract engagement
The accident that can occur because its property loss caused by occurring undertake compensation insurance gold responsibility or insurant's death, disability,
Disease or while reaching the conditions such as the age of contract engagement, time limit, undertake the business insurance behavior of payment insurance money responsibility.With
The continuous improvement of living standard, the user for buying insurance products is also more and more, and selectable insurance products are also more and more.Industry
Business person usually requires to recommend corresponding insurance products to target user by modes such as phone, short message, Email and interviews.In
When user has purchase insurance products intention, it is also necessary to which target user fills in a large amount of essential information on insurance policy.This mode
It not only can wasting manpower and material resources, it is also possible to can cause the dislike of target user, discontented etc. or even target user can be because insuring
Process is excessively cumbersome, and refuses to buy any insurance products.For this problem, insurance company is also proposed relevant line at present
Upper service procedure, to improve efficiency, but the online service process intelligence degree is lower, cannot be selected according to the different situations of user
Select correct service procedure.
Summary of the invention
In view of this, the purpose of the embodiment of the present invention is that providing a kind of service creation method based on artificial intelligence, service
Generating means, computer equipment and computer readable storage medium can call corresponding service to connect according to the different situations of user
Mouthful, hence into corresponding service procedure, substantially increase efficiency of insuring.
To achieve the above object, the service creation method based on artificial intelligence that the embodiment of the invention provides a kind of, including
Following steps:
Obtain the service conversation content of target user；
Semantic analysis is carried out to the service conversation content, obtains the service request information of the target user；
According to the service request information, the essential information of the target user is obtained from the database being pre-created；
Corresponding service command is generated according to the service request information and the essential information, to call and the clothes
Corresponding service interface is ordered in business；And
Based on the service interface, into corresponding service procedure.
Further, the step of service conversation content for obtaining target user includes:
Obtain the contact number and insurance notch information of target user；
According to the insurance notch information, the insurance products to be recommended to the target user are obtained；And
According to the contact number, the service conversation with the target user is established, to recommend institute to the target user
State insurance products.
Further, described to carry out semantic analysis to the service conversation content, the service for obtaining the target user is asked
The step of seeking information include:
The service conversation content is monitored and analyzed, the purchase intention information in the service conversation content is obtained；And
When the purchase intention information and logic of propositions match, then the service request letter of the target user is obtained
Breath.
Further, the essential information is the data for characterizing target user's basic condition.
Further, described according to the service request information, the target is obtained from the database being pre-created to be used
After the step of essential information at family, the method also includes:
The essential information is verified, judges whether the essential information is wrong；
When the essential information is wrong, Xiang Suoshu target user confirms the essential information, accurately described to obtain
Essential information.
It is further, described that corresponding service command is generated according to the service request information and the essential information,
Include: the step of service interface corresponding with the service command to call
According to the service request information, the insurance products to be bought of the target user are determined；
According to the insurance products, service command corresponding with the insurance products is generated, to call and the insurance
The corresponding service interface of product.
Further, described to be based on the service interface, include: into the step of corresponding service procedure
By the service interface, corresponding insurance order is obtained；
The essential information of target user described in Auto-writing, obtains the insurance order after filling on the insurance order；
Insurance order after will fill in is sent to the target user, so that the target user confirms the insurance order
And pay, complete process of insuring.
To achieve the above object, the embodiment of the invention also provides a kind of service creation device based on artificial intelligence, packet
It includes:
First obtains module, obtains the service conversation content of target user；
Analysis module carries out semantic analysis to the service conversation content, obtains the service request letter of the target user
Breath；
Second obtains module, according to the service request information, the target is obtained from the database being pre-created and is used
The essential information at family；
Calling module generates corresponding service command according to the service request information and the essential information, to adjust
With service interface corresponding with the service command；And
It insures module, the service interface is based on, into corresponding service procedure.
To achieve the above object, the embodiment of the invention also provides a kind of computer equipment, including memory, processor with
And the computer program that can be run on a memory and on a processor is stored, when the processor executes the computer program
The step of realizing service creation method based on artificial intelligence as described above.
To achieve the above object, the embodiment of the invention also provides a kind of computer readable storage medium, the computers
Computer program is stored in readable storage medium storing program for executing, the computer program can be performed by least one processor, so that institute
State the step of at least one processor executes service creation method based on artificial intelligence as described above.
Service creation method provided in an embodiment of the present invention based on artificial intelligence, service creation device, computer equipment
And computer readable storage medium, the service conversation content of available target user, then the service conversation content is analyzed, it obtains
To the service request information of target user；According to the service request information, target user is obtained from the database being pre-created
Essential information；Corresponding service command is generated further according to the service request information and essential information, to call and the clothes
Corresponding service interface is ordered in business；Based on the service interface, into corresponding service procedure.Entire service creation method can root
Corresponding service interface is called to substantially increase efficiency of insuring hence into corresponding service procedure according to the different situations of user.
Detailed description of the invention
Fig. 1 is the flow diagram of the service creation method based on artificial intelligence of first embodiment of the invention；
Fig. 2 is the flow diagram of the service creation method based on artificial intelligence of second embodiment of the invention；
Fig. 3 is the flow diagram of the service creation method based on artificial intelligence of third embodiment of the invention；
Fig. 4 is the flow diagram of the service creation method based on artificial intelligence of fourth embodiment of the invention；
Fig. 5 is the flow diagram of the service creation method based on artificial intelligence of fifth embodiment of the invention；
Fig. 6 is the flow diagram of the service creation method based on artificial intelligence of sixth embodiment of the invention；
Fig. 7 is the block diagram of the service creation device based on artificial intelligence of seventh embodiment of the invention；
Appended drawing reference
| Service creation device based on artificial intelligence | 700 |
| First obtains module | 710 |
| Analysis module | 720 |
| Second obtains module | 730 |
| Calling module | 740 |
| It insures module | 750 |
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
Every other embodiment obtained is put, shall fall within the protection scope of the present invention.
Referring to FIG. 1, first embodiment of the invention provides a kind of service creation method based on artificial intelligence.It can be with
Understand, the flow chart in this method embodiment, which is not used in, is defined the sequence for executing step.The service creation method includes:
In step s 110, the service conversation content of target user is obtained.
Wherein, the form of service conversation can there are many.For example, it may be the sentence of natural language text composition, it can also
It is presented in the form of being voice, image or video.In the present embodiment, can by way of audio or instant audio session with
Target user conversates.It is understood that the service conversation can also be the sentence of natural language text composition, data-link
It connects, two or more the form such as voice, image or video is implemented in combination with.For example, passing through voice and target user on one side
It conversates, corresponding data link is sent to target user on one side.The mode of foundation also there are many, can be target user
Customer service hotline is dialed, to establish the session with target user；It is also possible to by making a phone call, sending the modes such as voice and mesh
Mark user establishes session.Therefore, the present embodiment to service conversation form and establishes mode without limitation.In addition, and target user
Conversating is AI robot.AI robot can get the session content of target user by way of voice.Target user
It can be excavated by upstream data.
In the step s 120, semantic analysis is carried out to the service conversation content, the service for obtaining the target user is asked
Seek information.
Wherein, service request information include the unique identifier of target user, target user want purchase insurance products,
Time buying, the purchase amount of money and term of validity etc. buy information.The unique identifier can be the telephone number of target user,
It can be the citizenship number etc. of target user.
Specifically, during carrying out service conversation with target user, target is used based on natural language processing technique
The speech content at family carries out semantic analysis.As target user say " I now wants buy a personal insurance ", " for push away
The insurance recommended, I is delithted with, and is ready to buy " etc. it is suchlike comprising purchase insurance intention speech content when, pass through calling
Existing data bank analyzes the speech information content of target user, makes Chinese natural semantic processes (Natural
Language Processing, NLP), that is, Chinese word segmentation, part-of-speech tagging, keyword abstraction, the keyword based on concept
Matching and reasoning, sentence similarity calculate, and insure intention to analyze target user.The intention of insuring also indicates that
Target user has given expression to service request information, to get the service request information of target user according to service conversation.
In one embodiment, target user says " I wants to buy a personal accident danger to ensure life ", then first should
Voice messaging is converted into text information.Secondly, being pre-processed to text information.The pretreatment includes that participle obtains each word
Item carries out part-of-speech tagging and name Entity recognition to each entry, extracts keyword etc. from each entry.Such as, " I ", " purchase
Buy ", " personal accident danger ".Then, to candidate problem (be similar to problem) and the service request in question and answer knowledge base (similar to answering
Case) above-mentioned pretreatment is carried out, each candidate problem and service request are mapped in record sheet, to construct index.It is logical
Service request corresponding to each candidate problem can be obtained from question and answer knowledge base by crossing the index.That is, each candidate asks
Topic has service request information corresponding thereto.Such as, service request is personal accident insurance, and candidate problem is purchase personal accident
Danger, the two are corresponding.Then, the text information of user and the similarity of candidate problem are calculated then.Wherein, the similarity is by user
Text information and corresponding candidate problem between text similarity, semantic similarity, Topic Similarity and syntax similarity
Linear weighting obtains.Such as both calculating " I wants to buy a personal accident danger to ensure life " and " buying personal accident insurance "
Between similarity.Finally, selecting declaration of will of the highest candidate problem of similarity value as user, while also according to the time
Problem is selected to get the service request information of user, i.e. personal accident danger.
In step s 130, according to the service request information, the target is obtained from the database being pre-created and is used
The essential information at family.
Wherein, the database purchase the being pre-created essential information of target user.The target user is pre- to first pass through sieve
Choosing, meets the condition of insuring of corresponding insurance products.Essential information is the data for characterizing target user's basic condition.This is basic
Information includes name, native place, date of birth, gender, occupation, address, citizenship number, telephone number of target user etc..
After the essential information enters service procedure for the later period, it is automatically filled in insurance policy, to save the fiber crops that target user fills in manually
It is tired.
Specifically, by the unique identifier of target user, search is searched the target and is used in the database being pre-created
The essential information at family, to get the essential information of the target user.Such as unique identifier is citizen's body of target user
Part number scans for searching using the citizenship number as search condition in the database being pre-created, thus accurately
Get the essential information of the target user.
In step S140, corresponding service command is generated according to the service request information and the essential information,
To call service interface corresponding with the service command.
Wherein, service command is generated according to the service request information and essential information, also contains target user simultaneously
Insurance products, time buying, the purchase amount of money and term of validity etc. for wanting purchase buy information.Service interface is for providing target
The service procedure of the insurance products to be bought of user.
Specifically, it is generated accordingly in the essential information for getting target user and then according to the service request information
Service command, such as buy insured amount be 300,000 personal insurance service request information, then accordingly generate corresponding service
Order, to call the service interface of personal insurance according to the service command.
In step S150, it is based on the service interface, into corresponding service procedure.
Wherein, service procedure includes following aspect: product details page fills in information page of insuring, the page that confirms an order, payment page
Deng.Product details page is that insurance products are discussed in detail, and can such as protect which weight disease, which light disease, highest and compensate the amount of money, premium
Paying method etc..Information page of insuring is the essential information for filling in target user.The content of order page includes the guarantor to be bought
The information such as dangerous product, the amount of money to be paid, so that target user, which recognizes, buys what state the insurance products have entered.Paying page is
The insurance products bought according to target user are generated, pay for target user and pay required for buying this insurance products
The amount of money.
Specifically, corresponding service procedure is got based on service interface, thus automatically into service procedure, in service flow
The second step of journey fills in information page of insuring, and the essential information of above-mentioned acquired target user is automatically write information page of insuring
In, it being filled in manually without target user, saves the time of policy purchase of target user, target user again confirms order page,
Payment page is paid, to complete entire service procedure.
Semantic point is carried out by obtaining the service conversation content of target user using the service creation method of the present embodiment
Analysis, obtains the service request information of target user, the essential information of the target user is obtained further according to the service request information, also
Corresponding service interface is called accordingly, hence into service procedure.Entire service creation method can be according to the different situations of user
Corresponding service interface is called, hence into corresponding service procedure, substantially increases efficiency of insuring.
In a second embodiment, referring to FIG. 2, step S110 further include:
Step S210 obtains the contact number and insurance notch information of target user.
Wherein, the contact number of target user includes telephone number, QQ number code, wechat number.In the present embodiment, it contacts
Number is telephone number.Insurance notch information refers to target user other than the insurance products bought, it is also necessary to purchase
Insurance products, to itself full-scope safeguards.The insurance notch information can be provided directly by target user in advance.Such as according to mesh
Mark user directly provides insurance needed for itself, determines insurance notch information.Certainly, as the complexity of insurance products increasingly mentions
Height, target user are likely to the insurance needed for it to lack accurate assurance.In such a case, it is possible to be mentioned according to target user
What is supplied has insurance, in conjunction with the total size of full-scope safeguards, calculates the insurance notch information of target user.Or insurance notch letter
Breath can also be determined according to information such as the identity, income, occupation of target user.For example, according to the identity information of target user, In
The existing insurance information of target user is read out in server or database, and the economic information of combining target user obtains the mesh
The total size ensured needed for user is marked, insurance notch information is calculated.It should be noted that having guarantor in acquisition target user
When dangerous, this, which has insurance, can be target user oneself purchase, be also possible to other people so that target user is insurant and is purchased
It buys, to ensure the accuracy of acquired insurance notch information.For a student, education insurance and person meaning itself are needed
The two kinds of insurance products in outer injury danger, and the student has had purchased personal accidental injury danger, then education insurance is treated as the student's
Insure notch information.The present embodiment to acquisition modes without limitation.
Step S220 obtains the insurance products to be recommended to the target user according to the insurance notch information.
Wherein, insurance products include life insurance, health insurance, personal accidental injury danger, pure endowment, insurance against death,
Endowment insurance, liability insurance.Specifically, according to above-mentioned insurance notch information, so that it is determined that can be by what type of insurance
Products Show is to target user.For example, what target user was engaged in is high-risk outwork, it is determined that personal accidental injury is nearly mesh
Mark user is most badly in need of, buying rate also highest, as insurance products to be recommended.
Step S230 establishes the service conversation with the target user according to the contact number, to use to the target
Recommend the insurance products in family.
Specifically, the contact number for dialing the target user, after target user connects, responds, to set up service
Session, to recommend corresponding insurance products to target user by the service conversation.For example, the target user is high-risk outdoor work
Author dials the telephone number 131*****1234 of the target user, after which answers, to illustrate to target user
Its purpose made a phone call is to recommend personal personal accidental death and injury insurance to it.
In third embodiment, referring to FIG. 3, step S120 further include:
Step S310 monitors and analyzes the service conversation content, obtains the purchase intention in the service conversation content
Information.
Specifically, during exchanging with target user, conversation content is monitored in real time, and analysis is talked in real time
Content is talked about, to get the purchase intention information of target user.For example, inquiring to target user, it is ready to understand personal accident
Danger after obtaining target user's agreement, then condition of insuring, the insurance kind class of personal accidental injury danger is discussed in detail to target user
Type, insurance period, insured amount, insurance premium etc..After introduction, ask whether to be ready to buy this person meaning to target user
Outer injury danger, target user directly answer the information etc. that " being ready to buy " or "Yes" etc. give expression to purchase intention.It is complete to monitor it
Portion's conversation content, and analyzed, suchlike question-responses such as " being ready purchase " " being ready to buy " is therefrom extracted, from
And get the purchase intention information of target user.
Step S320 then obtains the clothes of the target user when the purchase intention information matches with logic of propositions
Business solicited message.
Wherein, logic of propositions can be " being ready purchase " and " being ready to buy ", " whether buying now " and "Yes" is such as
Such question-response.Specifically, when whether purchase intention information is " now purchase " and "Yes", and logic of propositions is also " to be
No present purchase " and "Yes", then the two successful match, shows that user has insurance will, is equivalent to target user and has issued service
Solicited message.
In the 4th embodiment, referring to FIG. 4, step S130, according to the service request information, from what is be pre-created
After the step of obtaining the essential information of the target user in database, the method also includes:
Step S410 verifies the essential information, judges whether the essential information is wrong.
Specifically, to ensure that the essential information of acquired target user is accurate, base is confirmed one by one to target user
This information, obtains the positive response of target user, then shows that this essential information is correct, and the negative for obtaining target user is replied,
Then show this essential information mistake.For example, it is assumed that target user is high-risk outwork person, target is got from database
The essential information of user, such as name, gender, date of birth, identification number, telephone number, check these bases to user one by one
Whether this information is on October 1st, 1986 when the date of birth of inquiry target user, if it is to indicate that target user, which answers,
Phase birthday, this essential information was correct.If target user's answer is no, show this essential information mistake of date of birth.This
The verification mode of embodiment is for reference only, can also verify by other means to essential information.
Step 420, when the essential information is wrong, Xiang Suoshu target user confirms the essential information, to obtain standard
The true essential information.
Specifically, when judging that essential information is wrong, the essential information is inquired to target user, it is accurate to obtain
Essential information.For example, when whether the date of birth of inquiry target user is on October 1st, 1986.If target user's answer is no,
Judge this essential information mistake of date of birth.Then the date of birth is inquired to target user, receiving target user
After the accurate answer of date of birth, to get the accurate date of birth.In addition, can also be by this correction of date of birth
The date of birth of the mistake stored before in the database being pre-created.
In the 5th embodiment, referring to FIG. 5, step S140, described according to the service request information and described
Essential information generates corresponding service command, includes: the step of service interface corresponding with the service command to call
Step 510, according to the service request information, the insurance products to be bought of the target user are determined.
Specifically, after confirming the service request information of target user, determine that target user wants the insurance of purchase
Product.But since insurance products are many kinds of, to avoid mistake of insuring, after receiving the service request information of target user,
Ask whether the insurance products of this type to be bought, to target user again to finally determine accurate insurance products.
Step 520, according to the insurance products, generate service command corresponding with the insurance products, to call and
The corresponding service interface of the insurance products.
For example, after determining that target user will buy personal personal accidental death and injury insurance, further according to service request information and the person
Personal accidental death and injury insurance then generates service command corresponding with the person personal accidental death and injury insurance, and the service command is for calling personal accident
The service interface of danger is injured, so as to get the service procedure of personal accidental injury danger by the interface.
In the 6th embodiment, referring to FIG. 6, step S150 includes:
Step S610 obtains corresponding insurance order by the service interface.
For example, target user wants to buy personal personal accidental death and injury insurance, then by the service interface of personal accidental injury danger, adjust
Take out the insurance order of the person personal accidental death and injury insurance.The insurance order of different insurance kinds is all different.I.e. different insurance kinds has its right
The service interface answered can obtain the insurance order of the insurance kind from the service interface.
Step S620, the essential information of target user described in Auto-writing on the insurance order, after acquisition is filled in
Insure order.
For example, on the insurance order of personal accidental injury danger, the name of target user, gender, identity on Auto-writing
Number etc. is demonstrate,proved, so that the insurance order to be filled in the insurance order completely got after filling in.
Step S630, the insurance order after will fill in are sent to the target user, so that the target user confirms institute
It states insurance order and pays, complete service procedure.
For example, the insurance order after filling in is sent to target user, whether target user can be to will buy the insurance
Product is confirmed, then feeds back to one payment page of target user after confirmation purchase again, target user is in payment page payment purchase
After the insurance premium paid needed for the insurance products, process of entirely insuring terminates.In addition, the insurance order after filling in is sent
After target user, target user's confirmation is no longer bought, then entire service procedure terminates.
In the 7th embodiment, referring to FIG. 7, the present invention provides a kind of service creation device based on artificial intelligence
700 block diagram.The service creation device 700 includes:
First obtains module 710, obtains the service conversation content of target user.
Wherein, the form of service conversation can there are many.For example, it may be the sentence of natural language text composition, it can also
It is presented in the form of being voice, image or video.In the present embodiment, can by way of audio or instant audio session with
Target user conversates.It is understood that the service conversation can also be the sentence of natural language text composition, data-link
It connects, two or more the form such as voice, image or video is implemented in combination with.For example, passing through voice and target user on one side
It conversates, corresponding data link is sent to target user on one side.The mode of foundation also there are many, can be target user
Customer service hotline is dialed, to establish the session with target user；It is also possible to by making a phone call, sending the modes such as voice and mesh
Mark user establishes session.Therefore, the present embodiment to service conversation form and establishes mode without limitation.In addition, and target user
Conversating is AI robot.AI robot can get the session content of target user by way of voice.
Analysis module 720 carries out semantic analysis to the service conversation content, obtains the service request of the target user
Information.
Wherein, service request information include the unique identifier of target user, target user want purchase insurance products,
Time buying, the purchase amount of money and term of validity etc. buy information.The unique identifier can be the telephone number of target user,
It can be the citizenship number etc. of target user.
Specifically, during carrying out service conversation with target user, the speech content of target user is analyzed.
As target user says, " I now wants buy a personal insurance ", " for the insurance recommended, I is delithted with, and is ready to purchase
Buy " etc. the suchlike speech content comprising purchase insurance intention when, analyze target user and insure intention.The meaning of insuring
To also indicating that target user given expression to service request information, to get the service request of target user according to service conversation
Information.
In one embodiment, target user says " I wants to buy a personal accident danger to ensure life ", then first should
Voice messaging is converted into text information.Secondly, being pre-processed to text information.The pretreatment includes that participle obtains each word
Item carries out part-of-speech tagging and name Entity recognition to each entry, extracts keyword etc. from each entry.Such as, " I ", " purchase
Buy ", " personal accident danger ".Then, to candidate problem (be similar to problem) and the service request in question and answer knowledge base (similar to answering
Case) above-mentioned pretreatment is carried out, each candidate problem and service request are mapped in record sheet, to construct index.It is logical
Service request corresponding to each candidate problem can be obtained from question and answer knowledge base by crossing the index.That is, each candidate asks
Topic has service request information corresponding thereto.Such as, service request is personal accident insurance, and candidate problem is purchase personal accident
Danger, the two are corresponding.Then, the text information of user and the similarity of candidate problem are calculated then.Wherein, the similarity is by user
Text information and corresponding candidate problem between text similarity, semantic similarity, Topic Similarity and syntax similarity
Linear weighting obtains.Such as both calculating " I wants to buy a personal accident danger to ensure life " and " buying personal accident insurance "
Between similarity.Finally, selecting declaration of will of the highest candidate problem of similarity value as user, while also according to the time
Problem is selected to get the service request information of user, i.e. personal accident danger.
Second acquisition module 730 obtains the target according to the service request information from the database being pre-created
The essential information of user.
Wherein, the database purchase the being pre-created essential information of target user.Essential information is for characterizing target
The data of user's basic condition.The essential information include the name of target user, native place, the date of birth, gender, occupation, address,
Citizenship number, telephone number etc..After the essential information enters process of insuring for the later period, it is automatically filled in insurance policy, with
Save the trouble that target user fills in manually.
Specifically, by the unique identifier of target user, search is searched the target and is used in the database being pre-created
The essential information at family, to get the essential information of the target user.Such as unique identifier is citizen's body of target user
Part number scans for searching using the citizenship number as search condition in the database being pre-created, thus accurately
Get the essential information of the target user.
Calling module 740 generates corresponding service command according to the service request and the essential information, to call
Service interface corresponding with the service command.
Wherein, service command is generated according to the service request information and essential information, also contains target user simultaneously
Insurance products, time buying, the purchase amount of money and term of validity etc. for wanting purchase buy information.Service interface is for providing target
The process of insuring of the insurance products to be bought of user.
Specifically, it is generated accordingly in the essential information for getting target user and then according to the service request information
Service command, such as buy insured amount be 300,000 personal insurance service request information, then accordingly generate corresponding service
Order, to call the service interface of personal insurance according to the service command.
Module of insuring 750 is based on the service interface, into corresponding service procedure.
Wherein, process of insuring includes following aspect: product details page fills in information page of insuring, the page that confirms an order, payment page
Deng.Product details page is that insurance products are discussed in detail, and can such as protect which weight disease, which light disease, highest and compensate the amount of money, premium
Paying method etc..Information page of insuring is the essential information for filling in target user.The content of order page includes the guarantor to be bought
The information such as dangerous product, the amount of money to be paid, so that target user, which recognizes, buys what state the insurance products have entered.Paying page is
The insurance products bought according to target user are generated, pay for target user and pay required for buying this insurance products
Insured amount.
Specifically, corresponding service procedure is got based on service interface, thus automatically into process of insuring, in stream of insuring
The second step of journey fills in information page of insuring, and the essential information of above-mentioned acquired target user is automatically write information page of insuring
In, it being filled in manually without target user, saves the time of policy purchase of target user, target user again confirms order page,
Payment page is paid, to complete process of entirely insuring.
Using the device 700 of insuring of the present embodiment, module 710 is obtained by first and is obtained in the service conversation of target user
Hold；720 pairs of service paintings of analysis module carry out semantic analysis, obtain the service request information of target user；Second obtains
Module 730 obtains the essential information of the target user according to the service request information from the database being pre-created；Call mould
Block 740 calls corresponding service interface accordingly, so that the module 750 that makes to insure is into service procedure.Entire service creation device can
Corresponding service interface is called to substantially increase effect of insuring hence into corresponding service procedure according to the different situations of user
Rate.
The hardware structure of the computer equipment of seventh embodiment of the invention.In the present embodiment, the computer equipment
It is that one kind can be according to the instruction for being previously set or storing, the automatic equipment for carrying out numerical value calculating and/or information processing.Such as figure
Shown, the computer equipment includes at least, but is not limited to, can be in communication with each other by system bus connection memory, processor,
Network interface and be based on service creation device 700.Wherein:
In the present embodiment, memory includes at least a type of computer readable storage medium, the readable storage medium
Matter include flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memory etc.), random access storage device (RAM),
Static random-access memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), can
Program read-only memory (PROM), magnetic storage, disk, CD etc..In some embodiments, memory can be computer
The internal storage unit of equipment, such as the hard disk or memory of the computer equipment.In further embodiments, memory can also be with
It is the plug-in type hard disk being equipped on the External memory equipment of computer equipment, such as the computer equipment, intelligent memory card
(Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card) etc..When
So, memory can also both including computer equipment internal storage unit and also including its External memory equipment.In the present embodiment,
Memory is installed on the operating system and types of applications software of computer equipment, such as service creation device commonly used in storage
700 program code etc..In addition, memory can be also used for temporarily storing all kinds of numbers that has exported or will export
According to.
Processor can be central processing unit (Central Processing Unit, CPU), control in some embodiments
Device, microcontroller, microprocessor or other data processing chips processed.The processor is total commonly used in control computer equipment
Gymnastics is made.In the present embodiment, program code or processing data of the processor for being stored in run memory, such as operation base
In the service creation device 700 of artificial intelligence, to realize the method for insuring based on artificial intelligence in embodiment one.
The network interface may include radio network interface or wired network interface, which is commonly used in described
Communication connection is established between computer equipment and other electronic devices.For example, the network interface will be described for passing through network
Computer equipment is connected with exterior terminal, establishes data transmission channel and logical between the computer equipment and exterior terminal
Letter connection etc..The network can be intranet (Intranet), internet (Internet), global system for mobile communications
(Global System of Mobile communication, GSM), wideband code division multiple access (Wideband Code
Division Multiple Access, WCDMA), 4G network, 5G network, bluetooth (Bluetooth), Wi-Fi etc. is wireless or has
Gauze network.
It should be pointed out that foregoing merely illustrate the computer equipments with component, it should be understood that being not required for
Implement all components shown, the implementation that can be substituted is more or less component.
In the present embodiment, the service creation device 700 based on artificial intelligence being stored in memory can be with
It is divided into one or more program module, one or more of program modules are stored in memory, and by one
A or multiple processors (the present embodiment is processor) are performed, and to complete, the present invention is based on the methods of insuring of artificial intelligence.
The present embodiment also provides a kind of computer readable storage medium, such as flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memory etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD, server, App are stored thereon with computer program, phase are realized when program is executed by processor using store etc.
Answer function.The computer readable storage medium of the present embodiment is located for storing the service creation device 700 based on artificial intelligence
Manage the service creation method based on artificial intelligence that the present invention is realized when device executes.
Service creation method provided in an embodiment of the present invention based on artificial intelligence, service creation device 700, computer are set
Standby and computer readable storage medium, the service conversation content of available target user, then the service conversation content is analyzed, it obtains
Get the service request information of target user；According to the service request information, target is obtained from the database being pre-created and is used
The essential information at family；Corresponding service command is generated further according to the service request information and essential information, to call and the clothes
Corresponding service interface is ordered in business；Based on the service interface, into corresponding service procedure.Entire service creation method can root
Corresponding service interface is called to substantially increase efficiency of insuring hence into corresponding service procedure according to the different situations of user.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of service creation method based on artificial intelligence, which comprises the following steps:
Obtain the service conversation content of target user；
Semantic analysis is carried out to the service conversation content, obtains the service request information of the target user；
According to the service request information, the essential information of the target user is obtained from the database being pre-created；
Corresponding service command is generated according to the service request information and the essential information, is ordered with calling with the service
Enable corresponding service interface；And
Based on the service interface, into corresponding service procedure.
2. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that the acquisition target user
Service conversation content the step of include:
Obtain the contact number and insurance notch information of the target user；
According to the insurance notch information, the insurance products to be recommended to the target user are obtained；And
According to the contact number, the service conversation with the target user is established, to recommend the guarantor to the target user
Dangerous product.
3. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that described to the service meeting
Talking about the step of content carries out semantic analysis, obtains the service request information of the target user includes:
The service conversation content is monitored and analyzed, the purchase intention information in the service conversation content is obtained；And
When the purchase intention information and logic of propositions match, then the service request information of the target user is obtained.
4. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that the essential information is to use
In the data for characterizing target user's basic condition.
5. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that described according to the service
Solicited message, the step of from the essential information for obtaining the target user in the database being pre-created after, the method is also
Include:
The essential information is verified, judges whether the essential information is wrong；And
When the essential information is wrong, Xiang Suoshu target user confirms the essential information, accurately described basic to obtain
Information.
6. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that described according to the service
Solicited message and the essential information generate corresponding service command, to call service corresponding with the service command to connect
Mouthful the step of include:
According to the service request information, the insurance products to be bought of the target user are determined；And
According to the insurance products, service command corresponding with the insurance products is generated, to call and the insurance products
Corresponding service interface.
7. the service creation method based on artificial intelligence as described in claim 1, which is characterized in that described to be based on the service
Interface includes: into the step of corresponding service procedure
By the service interface, corresponding insurance order is obtained；
The essential information of target user described in Auto-writing, obtains the insurance order after filling on the insurance order；And
Insurance order after will fill in is sent to the target user, so that the target user confirms the insurance order and props up
It pays, completes service procedure.
8. a kind of service creation device based on artificial intelligence, which is characterized in that the service creation device includes:
First obtains module, obtains the service conversation content of target user；
Analysis module carries out semantic analysis to the service conversation content, obtains the service request information of the target user；
Second acquisition module obtains the target user's according to the service request information from the database being pre-created
Essential information；
Calling module generates corresponding service command according to the service request information and the essential information, with call with
The corresponding service interface of the service command；And
It insures module, the service interface is based on, into corresponding service procedure.
9. a kind of computer equipment, including memory, processor and it is stored on the memory and can be in the processor
The computer program of upper operation, which is characterized in that the processor realizes claim 1 to 7 when executing the computer program
The step of service creation method described in any one based on artificial intelligence.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer in the computer readable storage medium
Program, the computer program can be performed by least one processors, so that at least one described processor executes such as right
It is required that the step of service creation method described in any one of 1-7 based on artificial intelligence.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910608797.6A CN110516049A (en) | 2019-07-08 | 2019-07-08 | Service creation method, service creation device, computer equipment and computer readable storage medium |
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| CN111507754A (en) * | 2020-03-31 | 2020-08-07 | 北京大米科技有限公司 | Online interaction method and device, storage medium and electronic equipment |
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