CN109389258A - A kind of patent application service system and method - Google Patents
A kind of patent application service system and method Download PDFInfo
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- CN109389258A CN109389258A CN201710653587.XA CN201710653587A CN109389258A CN 109389258 A CN109389258 A CN 109389258A CN 201710653587 A CN201710653587 A CN 201710653587A CN 109389258 A CN109389258 A CN 109389258A
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- 238000000034 method Methods 0.000 title claims abstract description 26
- 238000012216 screening Methods 0.000 claims description 40
- 238000012550 audit Methods 0.000 claims description 24
- 230000008859 change Effects 0.000 claims description 17
- 238000005516 engineering process Methods 0.000 claims description 14
- 239000000463 material Substances 0.000 claims description 13
- 238000011156 evaluation Methods 0.000 claims description 12
- 230000004048 modification Effects 0.000 claims description 9
- 238000012986 modification Methods 0.000 claims description 9
- 230000005611 electricity Effects 0.000 claims description 8
- 238000004880 explosion Methods 0.000 claims description 8
- 238000010438 heat treatment Methods 0.000 claims description 8
- 238000011089 mechanical engineering Methods 0.000 claims description 8
- 230000007246 mechanism Effects 0.000 claims description 8
- 238000005272 metallurgy Methods 0.000 claims description 8
- 238000009941 weaving Methods 0.000 claims description 8
- 238000005286 illumination Methods 0.000 claims description 7
- 238000004891 communication Methods 0.000 claims description 6
- 238000007689 inspection Methods 0.000 claims description 6
- 238000007726 management method Methods 0.000 claims description 6
- 230000008569 process Effects 0.000 claims description 5
- 238000012545 processing Methods 0.000 claims description 4
- 230000001174 ascending effect Effects 0.000 claims description 3
- 239000003795 chemical substances by application Substances 0.000 description 200
- 230000004044 response Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000013515 script Methods 0.000 description 2
- 230000008901 benefit Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000002708 enhancing effect Effects 0.000 description 1
- 230000035899 viability Effects 0.000 description 1
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
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- G06Q50/184—Intellectual property management
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Abstract
The invention discloses a kind of patent application service system and method, this method includes patent application platform；Client and database；Patent application platform includes selecting patent type of service, technical field and service type according to demand for client, and patent business demand is issued to authorized agent or platform, serviced by artificial its of platform customer service, platform agent people or authorized agency and completes the patent application module of related patents business；Receiving module；Feedback module.The present invention, authorized agent may be selected according to demand and issue demand by client, or demand is issued to platform, platform services according to customer demand distribution customer service, platform agent people or artificial its of authorized agency and completes related patents business, client can select its artificial service of the agency for meeting oneself requirement according to demand in this way, increase the satisfaction of client and the transparency of service；Meanwhile compared to existing agency, the present invention had both saved space expenses while having also ad save personal expenditures.
Description
Technical field
The present invention relates to the technical fields of data processing, and in particular to a kind of patent application service system and method.
Background technique
It is more and more to look forward to the fast development of China's science and technology and the enhancing of people's intellectual property protection consciousness
Industry, mechanism are even personal to be ready to use brand, technology and the product for protecting them by law, is protected by application trade mark, patent
Protect right.
Since patent, trade mark and copyright application are a highly professional Complicated Flows, in order to make the patent of inventor
Not because it is amateur write or reply due to lead to rejection or the failure etc. of patent, trade mark and copyright, related intellectual property mechanism, enterprise's thing
Industry unit sets up some intellectual property service platforms, completes patent, trade mark and version with professional knowledge and technical ability auxiliary inventor
The application relevant issues of power.
But existing intellectual property service platform only can simply help inventor to send in one's application material or public affairs
Skilled addressee such as patent agent is taken charge of, intellectual property consultant etc. applies again after helping inventor to write relevant material
Material is submitted, and viability inventor or applicant not can know that as the professional or professional water of its related service personnel serviced
It is flat, it may be the personnel of inventor's service and the personnel of non-corresponding profession, inventor is caused to be discontented with application documents and service.
In view of this, patent agent, platform can be selected or from the mould of main application according to wish by being badly in need of providing a kind of client
Formula is that it provides service, can save a kind of patent application service platform of office and personal expenditures.
Summary of the invention
In order to solve the above-mentioned technical problem, the technical scheme adopted by the invention is that providing a kind of patent application service system
System, including patent application platform；The client and database being connect by communication module with patent application platform；
Client: including display unit and input unit, for users' offers to be related believes to client, customer service and agent etc.
Breath display and input；
Patent application platform includes patent application module: selecting patent type of service, technology neck according to demand for client
Domain and service type, and patent business demand is issued to authorized agent or platform, by platform customer service, platform agent people or specify
Artificial its of agency services and completes related patents business；
Receiving module: it stores for receiving the information of client, and by information into volatile data base.
Feedback module: between client and platform or agent carry out opinion, payment information or Order Modification it is anti-
Feedback；Order Modification includes the change of order information, agent's change, cancels the order.
In the above scheme, the database includes supporting for providing data for patent application system, and store client
The information database for the business details issued with agent's information and client；It is handed over for saving client and platform or agent
The order detail database of easy information；It supports for providing data for patent consulting system and stores the various countries patent being collected into text
The bibliographic data base offered；And the volatile data base for storing instant communication data between client and agent or customer service；
In the above scheme, the patent application module includes
Patent classification selects submodule: the module of patent type of service is selected for client, wherein type of service includes hair
Bright, utility model and appearance；
Field selects submodule: for the module for the technical field that client selects patent business to be related to, wherein technology is led
Domain include mankind life article, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/
Illumination/heating/weapon/explosion and other technologies field；
Service type selects submodule: selecting platform agent mechanism for client or acts on behalf of artificial service object accordingly.
In the above scheme, the service type selection submodule includes
One key application unit: connecting with information database, for client using platform as object, Xiang Pingtai release tasks, and
It is serviced by platform agent mechanism for artificial its of the corresponding platform agent of client's distribution and completes task；
Agent's service unit: connecting with information database, and demand service selection for selecting demand information is filled out including client
Unit, service fee set subelement, and to act on behalf of artificial object, client appoints by screening and to corresponding agent publication
Business；
Agent's service unit includes agent's information arrangement subelement for showing agent's information.
Self-service application unit: client passes through the specified visitor of platform by importing or being input to platform for all application documents
Clothes are that client services and carries out the application of patent.
It in the above scheme, further include the business screening son list being connect respectively with agent's information arrangement subelement
Member, region screening subelement, star screening subelement, price screening subelement and price sorting subunit；Wherein,
Business screens subelement: the agent of corresponding service is good at for client's screening, platform need to be done according to client's selection
The agent's information for being good at corresponding service is sent to agent's information arrangement subelement and by aobvious by the difference of reason business
Show that unit is shown；
Screen subelement in region: being distributed in the agent of corresponding region for client's screening, platform according to client selectively
The agent's information for being distributed in corresponding region is sent to agent's information arrangement subelement and passes through display by the difference in domain
Unit is shown；
Star screens subelement: client filters out corresponding agent, procuratorial service fee according to the height of star
It is proportional with the height of star；
Price screens subelement: screening corresponding agent according to section price for client, platform is selected according to client
Section price, agent's information between phase dutiable value is sent to agent's information arrangement unit and passes through display unit
It is shown；In addition, the Module Price will also select the variation of star according to star screening unit according to client and change；
Price sorting subunit: agent's information in agent's information arrangement subelement is pressed into valence for client
The ascending or descending order of lattice is ranked up.
In the above scheme, the patent application module includes audit submodule, editing order submodule, evaluation submodule
Block, order inquiries submodule and payment submodule；
Audit submodule: for the corresponding demand of agent and platform audit client's request, if agent or platform are examined
Think after core, the demand of client is unreasonable or cannot achieve, then agent or platform will be refused to receive corresponding demand；If objective
Family demand is reasonable, then agent or platform will receive corresponding demand.
Order detail submodule: oneself order detail, including client, platform are checked for client, platform and agent
And agent is respectively used to customer order details subelement, the platform order detail unit of inquiry order information and performance
With agent's order detail unit；
Customer order inquiries unit is equipped with following order information: task, the task of completion, ongoing of publication
Business, the task of pending payment, prepaid task, task to be evaluated, my patent, evaluation management.
Platform order inquiring unit is equipped with following order information: pending task, received task, the task of completion,
Ongoing task, task to be evaluated, the evaluation to me；
Agent's order inquiring unit is equipped with following order information: pending task, received task, appointing of completing
Business, ongoing task, task to be evaluated, the evaluation to me；
Editing order submodule: corresponding order contents, agency are modified according to demand for client, platform and agent
The change of people is cancelled the order；
It evaluates submodule: the case where task is completed being evaluated to platform customer service or agent for client and to service process
Satisfaction；
It pays submodule: corresponding expense being paid to patent application platform by Third-party payment platform for client, it can
Pass through wechat, Alipay, bank card payment payment.
In the above scheme, the patent application module includes
Task receives switch submodule: it carries out controlling whether to need to carry out reception task into audit excessively for agent, if
It is the state closed that task, which receives switch submodule, then the task that client sends needs specified agent's audit by can just be connect
It receives；If task receives the state that switch submodule is out, it is straight that any task that client sends does not need authorized agent's audit
It connects and is received.
The present invention also provides a kind of patent application methods, comprising the following steps:
S1, platform is logined
S2, the patent information and service type inputted according to client.The wherein skill that patent information includes patent classification, is related to
Art field, service fee；
Patent classification is invention, utility model or appearance；
Technical field include mankind life article, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics,
Electricity, mechanical engineering/illumination/heating/weapon/explosion and other technologies field；
Service fee is issued the expense that corresponding service is paid by client；
S3, the patent information and service type selected according to client, platform are that client distributes corresponding customer service or agent
For its service and processing business, client is fed back to after the completion.
In the above-mentioned methods, the service type of client's selection specifically includes following situations and step:
S11, the service type for judging client's selection, if one key application of selection, turns S12；If selecting self-service application, turn
S13；If selecting agent's service, turn S14；
S12, platform receive task, and will distribute corresponding platform agent people and carry out return visit follow-up service to client；
S13, platform will distribute corresponding customer service and carry out follow-up service to client, and the proprietary material that client provides is audited in customer service
Material is submitted to Patent Office afterwards.
Agent's information is sent to client and selected for client by S14, platform, client select suitable agent and to
Corresponding agent's release tasks.
In the above-mentioned methods, the step S14 the following steps are included:
Agent's information is sent to client by S141, platform；
S142, client screen agent by conditions such as class of service, Regional Distribution and prices, and platform will accord with
The agent's information for closing screening conditions is sent to client and shows；
Wherein, class of service includes the writing of patent document, the quality inspection of patent document, patent annuity payment on behalf, and patent is recorded
Project information change, patent right are restored, and patent handles registration, and patent is submitted；
S143, client choose agent according to agent's information, and choose demand business, fill in service fee information, then
To corresponding agent's release tasks；Demand business can be one or more of class of service, and client voluntarily selects according to demand
It is fixed；
S144, agent audit task and judge whether to receive the task, if not accepted, then turn S145；If connecing
By then turning S146；
S145, platform feed back information to client；
S146, platform assign the task to agent, carry out corresponding patent service by agent.
The present invention, authorized agent may be selected according to demand and issue demand by client, or issue demand, platform root to platform
Related patents business, such client are serviced and completed according to customer demand distribution customer service, platform agent people or artificial its of authorized agency
Its artificial service of the agency for meeting oneself requirement can be selected according to demand, increase the satisfaction of client and the transparency of service；Together
When, compared to existing agency, the present invention had both saved space expenses while having also ad save personal expenditures.
Detailed description of the invention
Fig. 1 is system structure diagram provided by the invention；
Fig. 2 is method flow diagram provided by the invention；
Fig. 3 is the service type specific flow chart of client's selection in step S2 in Fig. 2；
Fig. 4 is the specific flow chart of step S14 in Fig. 3.
Specific embodiment
The present invention is described in detail with reference to the accompanying drawing.It should be noted that intellectual property business include patent,
The protection of many aspects right such as trade mark, copyright, illustrates the present invention by taking patent as an example below, and trade mark, copyright etc. are from the present invention
Method, system for taking a hint etc. will fall within the scope of protection of the present invention.
As shown in Figure 1, the present invention provides a kind of patent application service system, including patent application platform, pass through communication
The client and database that module is connect with patent application platform；
Client further includes display unit and input unit, for related to users' offer such as client, customer service and agent
Information shows and inputs.
Patent application platform includes patent application module, receiving module and feedback module.
Patent application module: selecting patent type of service, technical field and service type for client according to demand, and to
Authorized agent or platform issue patent business demand, simultaneously by its artificial service of platform customer service, platform agent people or authorized agency
Complete related patents business.
Receiving module: it stores for receiving the information of client, and by information into volatile data base.
Feedback module: between client and platform or agent carry out opinion, payment information or Order Modification it is anti-
Feedback；Order Modification includes that the change of order information, agent change, cancel the order.The application platform sends logical to authorized agent
The concrete mode known are as follows: per half an hour sends primary notice to authorized agent, until authorized agent receives notice or visitor
Cancel the patent business demand in family.
Database includes supporting for providing data for patent application system, and store client and agent in the present embodiment
The information database of information and the business details of client's publication；For saving client and platform or agent's Transaction Information
Order detail database；And the volatile data base for storing instant communication data between client and agent or customer service.
It include for saving client enrollment or the client of customer information that while improving personal information inputs in information database
Information subdata base；It is registered at least provided with agent or the agency of agent's information that while improving personal information inputs for saving
People's information subdata base；Agent's information subdata base includes at least agent's information；For saving the industry of client's publication
The business details subdata base for details of being engaged in.
Wherein, customer information includes following parameter:
Customer name: show that client calls, can be Real Name or the pet name.
Contact method: including cell-phone number, home Tel, WeChat ID etc., convenient for client can in time association response it is procuratorial
It is mode.
Place region: show the region of client's distribution.
Agent's information includes following parameter:
Agent's title: show that agent calls, can be Real Name or the pet name.
Contact method: including cell-phone number, home Tel, WeChat ID etc., convenient for client can in time association response it is procuratorial
It is mode.
Place region: it is filtered out convenient for client by region screening module and is distributed in corresponding region agent information.
Be good at business scope: the business at least one technical field that agent is proficient in, technical field include human lives
Articles, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/illumination/heating/force
Device/explosion and other technologies field.
Be good at patent classification: showing that agent is good at the patent write, including invention, utility model, appearance patent one
Kind is several.
Be good at business: indicating at least one business that agent is proficient in, business include write, OA answer, quality inspection, Quan Liu
Journey, Patent Re-examination, invalid declaration etc..
The entire period of actual operation: for showing the time of agent's working.
Act on behalf of percent of pass: deputy patents applications granted or other patent portfolios passed through and agency it is all specially
The ratio of sharp portfolio more legibly illustrates brokage ability.
Agent's star: indicate ability of the agent in terms of corresponding technical field and corresponding business power and
The height of agency fee；The information submitted when platform is registered by agent, including the entire period of actual operation, act on behalf of percent of pass and agency fee
For setting procuratorial star.Including 5 grades, star number is more, and higher grade, illustrates agent in corresponding technical field
And the ability in terms of corresponding business is stronger.
Agency fee: agent sets according to agent's star, and the star that platform delimited according to agent is preset corresponding
It is limited when price range, the agent of corresponding star and setting agent price by price range, in addition, client is in the service of filling in
When expense, the lowest price of section price must not be lower than, but do not limit highest price.
Identity and certificate information: display agent province card information and agent's certificate information should if agency artificially fills in
Parameter is not shown.
Business details include following parameter:
Customer name: show that client calls, can be Real Name or the pet name.
Contact method: including cell-phone number, home Tel, WeChat ID etc., convenient for client can in time association response it is procuratorial
It is mode.
Place region: for illustrating the region of client's distribution.
Demand business scope: the technical field that client needs the business serviced to be related to, business scope include that human lives use
Product, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/illumination/heating/weapon/
Explosion and other technologies field.
Demand patent classification: client needs the patent classification applied, is patent of invention, utility model patent, appearance patent
One or more.
Demand business: client needs the class of service of handle patent, class of service include write, OA answer, quality inspection, Quan Liu
Journey, Patent Re-examination, invalid declaration etc..
Issuing time: the specific time of client's issuing service.
Service fee: client issues the expense that corresponding service is paid；Wherein, platform sets the neck being related to according to business
The minimum charge in domain, patent classification and agent's star setting service fee, client must not be lower than most when service fee is arranged
Low expense.
Attachment: what client uploaded according to demand includes the materials such as application documents, examination reports book, material of telling somebody what one's real intentions are.
Patent application platform further include:
Patent agency's information module: for the intellectual property service for its offer of patent agency's typing and modification
Type and corresponding price standard, and for customer inquiries.
Personal management module: for management service personnel information and for customer inquiries；
Personal management module includes registering unit: personal basic for register simultaneously typing for intellectual property attendant
Information, individual's essential information includes name, contact method, the entire period of actual operation, professional information, work experience, the profession being good at
The information such as field, the total traffic of completion, service success rate and business charging standard；
Patent application module includes patent classification selection submodule, field selection submodule, service type selection submodule
With payment submodule；
Patent classification selects submodule: the module of patent type of service is selected for client, wherein type of service includes hair
Bright, utility model and appearance.
Field selects submodule: for the module for the technical field that client selects patent business to be related to, wherein technology is led
Domain include mankind life article, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/
Illumination/heating/weapon/explosion and other technologies field；Field selecting module carries out technical field in the form of combobox
Selection.
Service type selects submodule: service type is selected for customer, such as platform agent mechanism or corresponding generation
Manage artificial service object；Including a key application unit, the service type of agent's service unit and self-service application unit.
One key application unit: connecting with information database, for client using platform as object, Xiang Pingtai release tasks, and
It is serviced by platform agent mechanism for artificial its of the corresponding platform agent of client's distribution and completes task.
Agent's service unit: connecting with information database, and demand service selection for selecting demand information is filled out including client
Unit, service fee setting subelement etc., and to act on behalf of artificial object, by screening and to corresponding agent's release tasks；
Agent's service unit includes agent's information arrangement subelement for showing agent's information, respectively with agency
Business screening subelement, region screening subelement, star screening subelement, price screening of people's information arrangement subelement connection
Unit and price sorting subunit；Wherein,
Business screens subelement: the agent of corresponding service is good at for client's screening, platform need to be done according to client's selection
The agent's information for being good at corresponding service is sent to agent's information arrangement subelement and by display list by the difference of reason business
Member is shown.
Screen subelement in region: being distributed in the agent of corresponding region for client's screening, platform according to client selectively
The agent's information for being distributed in corresponding region is sent to agent's information arrangement subelement and passes through display unit by the difference in domain
It is shown.
Star screens subelement: client filters out corresponding agent, procuratorial service fee according to the height of star
It is proportional with the height of star.
Price screens subelement: screening corresponding agent according to section price for client, platform is selected according to client
Section price, by agent's information between phase dutiable value be sent to agent's information arrangement unit and by display unit carry out
Display.In addition, the Module Price will also select the variation of star according to star screening unit according to client and change.
Price sorting subunit: for client by agent's information in agent's information arrangement subelement by price
Ascending or descending order is ranked up.
Client can screen subelement by business, subelement is screened in region, star screens subelement, price screening is single
One or more of member, price sorting subunit subelement screens agent's information.Business screens subelement, region
The setting of screening subelement and price screening subelement allows client to select the agent of corresponding conditions according to self-demand, makes
Client uses platform more intelligent and facilitation.
Self-service application unit: client passes through the specified visitor of platform by importing or being input to platform for all application documents
Clothes are that client services and carries out the application of patent.
Payment submodule: paying corresponding expense to inner application platform is grabbed by Third-party payment platform for client, can
Pass through wechat, Alipay, bank card payment payment.
Patent application module further includes audit submodule, editing order submodule, evaluation submodule, order inquiries submodule
And task receives switch submodule.
Audit submodule: for the corresponding demand of agent and platform audit client's request, if agent or platform are examined
Think after core, the demand of client is unreasonable or cannot achieve, then agent or platform will be refused to receive corresponding demand；If objective
Family demand is reasonable, then agent or platform will receive corresponding demand.
Order detail submodule: oneself order detail, including client, platform are checked for client, platform and agent
And agent is respectively used to customer order details subelement, the platform order detail unit of inquiry order information and performance
With agent's order detail unit.
Customer order inquiries unit is equipped with following order information: task, the task of completion, ongoing of publication
Business, the task of pending payment, prepaid task, task to be evaluated, my patent, evaluation management etc..
Platform order inquiring unit is equipped with following order information: pending task, received task, the task of completion,
Ongoing task, task to be evaluated, to my evaluation etc..
Agent's order inquiring unit is equipped with following order information: pending task, received task, appointing of completing
Business, ongoing task, task to be evaluated, to my evaluation etc..
Editing order submodule: corresponding order contents, agency are modified according to demand for client, platform and agent
The change of people is cancelled the order.During agent handles patent business, agent and client can propose termination business；
If other side agrees to terminate, which is terminated；If other side disagrees termination, which continues.
It evaluates submodule: the case where task is completed and the satisfaction to service process being evaluated to platform or agent for client
Degree.
Task receives switch submodule: it carries out controlling whether to need to carry out reception task into audit excessively for agent, if
It is the state closed that task, which receives switch submodule, then the task that client sends needs specified agent's audit by can just be connect
It receives；If task receives the state that switch submodule is out, it is straight that any task that client sends does not need authorized agent's audit
It connects and is received.
The following detailed description of the course of work of platform of the present invention:
Client logins platform, according to demand, selects submodule, field to select submodule, service type by patent type
Selection submodule selection patent is invention, utility model or appearance patent, the technical field that corresponding patent is related to, and selection
Platform, its artificial service of agency or oneself to platform submit patent application material；If client selects a key application unit, put down
Task is sent to platform order detail unit by platform, while client need to pay corresponding expense by payment submodule, and platform will
Assignment agent people carries out return visit follow-up service to it；If client selects self-service application unit, platform will distribute corresponding customer service
It examines the proprietary material that client provides, and patent is reported into Patent Office；If client selects agent's service unit, platform will
It is arranged equipped with agent's information arrangement subelement, business screening subelement, region screening subelement, price screening subelement and price
The interface of sequence subelement is sent to client display module and is shown, client needs to fill in the letter such as demand business, service fee
Breath, while can be chosen at random in agent's information arrangement subelement and meet the agent of its condition and issue demand, or according to business
Screening subelement, region screening subelement, price screening subelement and price sorting subunit screen agent, platform
Agent's information arrangement subelement is sent to the agent's information met according to screening conditions to show, carries out generation for client
Reason people's selects and demand is sent to whether audit submodule waiting agents people audit receives corresponding task, while client needs
Corresponding expense is paid by payment submodule；If task is received switch submodule and is set as the state opened by corresponding agent,
Then the task that client issues is sent directly to agent's order detail unit by platform；Client, platform and agent are led to respectively
It crosses client's order detail unit, platform order detail unit and agent's order detail unit inquiry order information and completes feelings
Condition, if client, agent or platform administrator can change according to demand order detail, change agent by editing order module
Or it cancels the order.Platform or agent carry out the feedback of opinion or Order Modification by feedback module and communication module and client, simultaneously
Client can also evaluate platform customer service or corresponding agent by evaluating subelement according to the case where service.
It should be noted that the agent in platform of the present invention is the agent that this platform is entered using unit as unit,
That is the agent of any unit want to enter platform require intellectual property agency enter in advance just can, move into this
The intellectual property agency for applying for platform can be one, or more families.Move into the intellectual property of patent application platform
Attendant can be the staff for belonging to the intellectual property agency for moving into patent application platform, may not be；Its
In, since under the regulation of rules and regulations in force, patent business must entrust qualified patent agency to be handled, specially
Sharp agent cannot personally accept commission, so, the patent agent for moving into patent application platform must moved into
The patent agent of operation in the patent agency of patent application platform.
As shown in Fig. 2, the present invention also provides a kind of patent application methods, comprising the following steps:
S1, platform is logined
S2, the patent information and service type inputted according to client.The wherein skill that patent information includes patent classification, is related to
Art field, service fee, patent classification are invention, utility model or appearance；Technical field include mankind life article, operation/
Transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/illumination/heating/weapon/explosion and
Other technologies field；Service fee is issued the expense that corresponding service is paid by client, wherein platform setting is related to according to business
Field, patent classification and agent's star setting service fee minimum charge, client must not be low when service fee is arranged
In minimum charge.
S3, the patent information and service type selected according to client, platform are that client distributes corresponding customer service or agent
For its service and processing business, client is fed back to after the completion.
As shown in figure 3, the service type of client's selection specifically includes following three kinds of situations and step in step S2:
S11, the service type for judging client's selection, if one key application of selection, turns S12；If selecting self-service application, turn
S13；If selecting agent's service, turn S14；
S12, platform receive task, and will distribute corresponding platform agent people and carry out return visit follow-up service to client；
S13, platform will distribute corresponding customer service and carry out follow-up service to client, and the proprietary material that client provides is audited in customer service
Material is submitted to Patent Office afterwards.
Agent's information is sent to client and selected for client by S14, platform, client select suitable agent and to
Corresponding agent's release tasks.
As shown in figure 4, step S14 the following steps are included:
Agent's information is sent to client by S141, platform；
S142, client screen agent by conditions such as class of service, Regional Distribution and prices, and platform will accord with
The agent's information for closing screening conditions is sent to client and shows；
Wherein, class of service includes the writing of patent document, the quality inspection of patent document, patent annuity payment on behalf, and patent is recorded
Project information change, patent right are restored, and patent handles registration, and patent is submitted；
S143, client choose agent according to agent's information, and choose demand business, fill in service fee information, then
To corresponding agent's release tasks；Demand business can be one or more of class of service, and client voluntarily selects according to demand
It is fixed；
S144, agent audit task and judge whether to receive the task, if not accepted, then turn S145；If connecing
By then turning S146；
S145, platform feed back information to client；
S146, platform assign the task to agent, carry out corresponding patent service by agent.
Illustrate this method below by specific embodiment.
Embodiment 1
Self-service application is selected when client submits patent business demand to application platform, specific as follows, client is to patent Shen
Please platform submit patent service scripts, patent application platform sends notification to platform agent machine after receiving patent business demand
Structure；After platform agent mechanism is notified, it will specified customer service tracking and quality inspection patent service scripts,
It clicks notice and checks the demand essential information that client submits, then judge whether to receive the patent business demand；Such as
Fruit receives, then patent agency sends business and receives to notify to give patent application platform, and patent application platform sends payment of fees
It notifies to client；Client passes through Third-party payment platform paying；Patent application platform is receiving Third-party payment platform
After paying successful information, payment success notification is sent to corresponding customer service；Customer service beginning after receiving payment success notification
The patent business is managed, and is completed at the appointed time, client is then fed back to.
During patent agency handles the patent business, patent agency and client can propose to terminate
Business；If other side agrees to terminate, which is terminated；If other side disagrees termination, the patent business continue into
Row.
After customer service completes patent business and feeds back to client, client is according to the performance of patent business to offer service
Customer service is evaluated.
Embodiment 2
The selection agent service when client submits patent business demand to patent application platform, specific as follows, client fills out
Demand information is write, suitable patent agent is selected to specify, and submits patent business demand to authorized agent；Patent Shen
Please platform receive after send notification to authorized agent, after authorized agent is notified, click notice check client submit
Then patent business demand decides whether to receive the patent business demand；If received, authorized agent, which sends, receives notice
Patent application platform is given, patent application platform sends payment of fees and notifies to client；Client is paid by Third-party payment platform
Expense；Patent application platform after receiving the payment successful information of Third-party payment platform, to authorized agent send payment at
Function notice；Authorized agent starts to process the patent business after receiving payment success notification, and completes at the appointed time,
Then client is fed back to；If do not received, authorized agent sends refusal notice and gives patent application platform, patent application platform
Transmission business terminates notice to client；Client can abandon the patent business demand after the business that receives terminates notice or mention again
Hand over the patent business demand.
During authorized agent handles the patent business, authorized agent and client can propose to terminate industry
Business；If other side agrees to terminate, which is terminated；If other side disagrees termination, which continues.
Authorized agent completes that related content is fed back to client after patent business, and client is according to the completion feelings of patent business
Condition evaluates the agent for providing service.
In this mode of operation, patent application platform sends the concrete mode of notice to authorized agent are as follows: per half an hour
Primary notice is sent to authorized agent, until authorized agent receives notice or client cancels the patent business demand.
Embodiment 3
When client submits patent business demand to patent application platform, one application of selection, specific as follows, and client is to special
Benefit application platform submits patent business demand, and sets the expense standard of the patent business demand；Patent application platform receives
Patent business demand specifies platform agent people to carry out follow-up service to client, after platform agent people contacts client and exchanges,
Platform agent people and client may determine whether to continue the patent business, if both sides select to continue, patent
Application platform sends payment of fees and notifies to client；Client passes through Third-party payment platform paying；Patent application platform exists
After the payment successful information for receiving Third-party payment platform, payment success notification is sent to platform agent human hair；Platform agent people exists
The patent business is started to process after receiving payment success notification, and is completed at the appointed time, client is then fed back to；If
There is side selection not go on, then patent application platform, which terminates this order and sends business to both sides, terminates notice.Client
It receives business and terminates to can choose after notice and abandon the patent business demand or resubmit the patent business demand.
During platform agent people handles the patent business, platform agent people and client can propose to terminate industry
Business；If other side agrees to terminate, which is terminated；If other side disagrees termination, which continues.
Platform agent people completes that related content is fed back to client after patent business, and client is according to the completion feelings of patent business
Condition evaluates the agent for providing service.
Finally it should be noted that above embodiments only illustrate technical solution of the present invention by taking patent business as an example rather than limit
System, may also include trade mark business, copyright business, although describing the invention in detail referring to preferred embodiment, this field
It is to be appreciated by one skilled in the art that can with modification or equivalent replacement of the technical solution of the present invention are made, without departing from this
The spirit and scope of inventive technique scheme, are intended to be within the scope of the claims of the invention.
Claims (10)
1. a kind of patent application service system, which is characterized in that including patent application platform；Pass through communication module and patent application
The client and database of platform connection；
Client: aobvious for providing relevant information to users such as client, customer service and agents including display unit and input unit
Show and inputs；
Patent application platform includes patent application module: selected according to demand for client patent type of service, technical field and
Service type, and patent business demand is issued to authorized agent or platform, by platform customer service, platform agent people or authorized agency
Artificial its services and completes related patents business；
Receiving module: it stores for receiving the information of client, and by information into volatile data base；
Feedback module: for carry out opinion, the feedback of payment information or Order Modification between client and platform or agent；It orders
Single change includes the change of order information, agent's change, cancels the order.
2. service system as described in claim 1, which is characterized in that the database includes for mentioning for patent application system
It is supported for data, and stores the information database of the business details of client and agent's information and client's publication；For saving
The order detail database of client and platform or agent's Transaction Information；It supports and deposits for providing data for patent consulting system
Store up the bibliographic data base for the various countries' patent document being collected into；And for storing instant messaging between client and agent or customer service
The volatile data base of data.
3. service system as described in claim 1, which is characterized in that the patent application module includes
Patent classification selects submodule: the module of patent type of service is selected for client, wherein type of service includes inventing, being real
With novel and appearance；
Field selects submodule: the module of technical field for selecting patent business to be related to for client, wherein technical field packet
Include mankind life article, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity, mechanical engineering/photograph
Bright/heating/weapon/explosion and other technologies field；
Service type selects submodule: selecting platform agent mechanism for client or acts on behalf of artificial service object accordingly.
4. service system as claimed in claim 3, which is characterized in that service type selection submodule includes
One key application unit: connecting with information database, for client using platform as object, Xiang Pingtai release tasks, and by putting down
Platform agency is that artificial its of the corresponding platform agent of client's distribution services and complete task；
Agent's service unit: connecting with information database, filled out including client select demand information demand service selection subelement,
Service fee sets subelement, and to act on behalf of artificial object, and client is by screening and to corresponding agent's release tasks；
Agent's service unit includes agent's information arrangement subelement for showing agent's information.
Self-service application unit: client by importing or being input to platform for all application documents, by platform specify customer service be
Client services and carries out the application of patent.
5. service system as claimed in claim 4, which is characterized in that further include single with agent's information arrangement respectively
Business screening subelement, region screening subelement, star screening subelement, price screening subelement and the price of member connection sort
Subelement；Wherein,
Business screens subelement: the agent of corresponding service is good at for client's screening, platform need to handle industry according to client's selection
The agent's information for being good at corresponding service is sent to agent's information arrangement subelement and by display list by the difference of business
Member is shown；
It screens subelement in region: being distributed in the agent of corresponding region for client's screening, platform selects region according to client
The agent's information for being distributed in corresponding region is sent to agent's information arrangement subelement and passes through display unit by difference
It is shown；
Star screens subelement: client filters out corresponding agent, procuratorial service fee and star according to the height of star
The height of grade is proportional；
Price screens subelement: screening corresponding agent, the area that platform is selected according to client according to section price for client
Between price, by agent's information between phase dutiable value be sent to agent's information arrangement unit and by display unit carry out
Display；In addition, the Module Price will also select the variation of star according to star screening unit according to client and change；
Price sorting subunit: for client by agent's information in agent's information arrangement subelement by price
Ascending or descending order is ranked up.
6. service system as described in claim 1, which is characterized in that the patent application module includes audit submodule, orders
Single modification submodule, evaluation submodule, order inquiries submodule and payment submodule；
Audit submodule: for the corresponding demand of agent and platform audit client's request, if after agent or platform audit
Think, the demand of client is unreasonable or cannot achieve, then agent or platform will be refused to receive corresponding demand；If client needs
It asks rationally, then agent or platform will receive corresponding demand.
Order detail submodule: checking oneself order detail for client, platform and agent, including client, platform and
Agent is respectively used to customer order details subelement, platform order detail unit and the generation of inquiry order information and performance
Manage people's order detail unit；
Customer order inquiries unit is equipped with following order information: the task of publication, the task of completion, ongoing task, to
The task of payment, prepaid task, task to be evaluated, my patent, evaluation management.
Platform order inquiring unit is equipped with following order information: pending task, received task, the task of completion,
The task of progress, task to be evaluated, the evaluation to me；
Agent's order inquiring unit is equipped with following order information: pending task, received task, the task of completion, just
In the task of progress, task to be evaluated, to my evaluation；
Editing order submodule: corresponding order contents, procuratorial are modified according to demand for client, platform and agent
It changes or cancels the order；
It evaluates submodule: the case where task is completed and the satisfaction to service process being evaluated to platform customer service or agent for client
Degree；
It pays submodule: corresponding expense being paid to patent application platform by Third-party payment platform for client, can be passed through
Wechat, Alipay, bank card payment payment.
7. service system as described in claim 1, which is characterized in that the patent application module includes
Task receives switch submodule: carrying out controlling whether to need to carry out reception task into audit excessively for agent, if task
Receiving switch submodule is the state closed, then the task that client sends needs specified agent's audit by can just be received；
If task receives the state that switch submodule is out, any task that client sends does not need authorized agent's audit directly quilt
It receives.
8. a kind of patent application method, which comprises the following steps:
S1, platform is logined
S2, the patent information and service type inputted according to client.The wherein technology neck that patent information includes patent classification, is related to
Domain, service fee；
Patent classification is invention, utility model or appearance；
Technical field includes mankind life article, operation/transport, chemistry/metallurgy, weaving/papermaking, fixed building, physics, electricity
, mechanical engineering/illumination/heating/weapon/explosion and other technologies field；
Service fee is issued the expense that corresponding service is paid by client；
S3, the patent information and service type selected according to client, platform be client distribute corresponding customer service or agency it is artificial its
Simultaneously processing business is serviced, feeds back to client after the completion.
9. method according to claim 8, which is characterized in that the service type of client's selection specifically includes following situations
And step:
S11, the service type for judging client's selection, if one key application of selection, turns S12；If selecting self-service application, turn S13；
If selecting agent's service, turn S14；
S12, platform receive task, and will distribute corresponding platform agent people and carry out return visit follow-up service to client；
S13, platform will distribute corresponding customer service and carry out follow-up service to client, and customer service will after auditing the proprietary material that client provides
Material is submitted to Patent Office.
Agent's information is sent to client and selected for client by S14, platform, and client selects suitable agent and to correspondence
Agent's release tasks.
10. method according to claim 8, which is characterized in that the step S14 the following steps are included:
Agent's information is sent to client by S141, platform；
S142, client screen agent by conditions such as class of service, Regional Distribution and prices, and platform will meet sieve
It selects agent's information of condition to be sent to client to show；
Wherein, class of service includes the writing of patent document, the quality inspection of patent document, patent annuity payment on behalf, patent descriptive entry
Information change, patent right are restored, and patent handles registration, and patent is submitted；
S143, client choose agent according to agent's information, and choose demand business, fill in service fee information, then to right
The agent's release tasks answered；Demand business can be one or more of class of service, and client voluntarily selectes according to demand；
S144, agent audit task and judge whether to receive the task, if not accepted, then turn S145；If receiving,
Turn S146；
S145, platform feed back information to client；
S146, platform assign the task to agent, carry out corresponding patent service by agent.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710653587.XA CN109389258A (en) | 2017-08-02 | 2017-08-02 | A kind of patent application service system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710653587.XA CN109389258A (en) | 2017-08-02 | 2017-08-02 | A kind of patent application service system and method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109389258A true CN109389258A (en) | 2019-02-26 |
Family
ID=65413740
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710653587.XA Pending CN109389258A (en) | 2017-08-02 | 2017-08-02 | A kind of patent application service system and method |
Country Status (1)
| Country | Link |
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| CN (1) | CN109389258A (en) |
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| CN113688311A (en) * | 2021-06-18 | 2021-11-23 | 诺正集团股份有限公司 | Information recommendation method, device and equipment based on data interaction and storage medium |
| CN113704600A (en) * | 2021-06-18 | 2021-11-26 | 诺正集团股份有限公司 | Information processing method, device and equipment based on data interaction and storage medium |
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| CN115907676A (en) * | 2022-12-14 | 2023-04-04 | 武汉溟大科技有限公司 | Patent writing flow management system |
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Address after: 100070 No. 2, building 3, building 6, East Road, Fengtai District Automobile Museum, Beijing, 701-1 Applicant after: Beijing August melon Technology Co.,Ltd. Address before: 100070, 6, building 2, building 3, Ying Ying century East Road, Fengtai District Automotive Museum, Beijing, 701-1 Applicant before: BEIJING HENGGUAN NETWORK DATA PROCESSING CO.,LTD. |
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